True North 2018 Issue 2 by Wallem True North Magazine

THE WAY FORWARD

2018 Issue 2

At your service

• FOCUS on China • Ship Agency - Newbuilding Support - Crewing

• Building a Culture of Resilience

• Conquer Your Dreams

Delivering Maritime Solutions www.wallem.com

CEO MESSAGE

he theme of this issue is “customer experience”. At Wallem this means working with our customers to find the right maritime solutions to meet their needs, and with a focus on safety and operational efficiency. In our Leadstory, “FOCUS on China’ (pages 3-6), we read how our highly skilled agency team look for efficiencies and benefits for our customers at every opportunity, even when unpredictable weather causes last minute changes to the ship’s schedule, and how our China technical team tailor newbuilding support services for our customers’ requirements. We also look at our strong and long running crewing capabilities in China.

At Wallem our seafarers safety, health and wellbeing, remains our top priority. It is critical that we care for our seafarers so that they in turn can manage the vessels safely and efficiently for our customers. We believe that this can only be achieved through a positive safety culture which is reinforced throughout our organisation at every level and by doing business with companies that share this culture. In April, we were proud to have received the Shipping Company of the Year 2018 award by the International Seafarers’ Welfare & Assistance Network (ISWAN); particularly since we were nominated by our seafarers in recognition of the services, facilities and support offered to them. Read more on pages 17-18 about the customised Leadership Training programme held recently to ensure that we encourage the best from our people; to deliver an excellent customer experience for our clients. Turn to pages 21-22 to read about a recent workshop we jointly organised with one of our key customers with Wallem’s Chinese officers. The workshop was focused on sharing best practises regarding safety and loss prevention, and for this to be implemented onboard across the fleet. Be sure to read on page 25 about Wallem’s longstanding partnership with NYK Line thanks to our mutually shared values and focuses. In shipping there is an increasing industry-wide awareness on the issue of crew health and wellness, particularly mental health. At Wallem, mental health awareness, monitoring and support is embedded in our safety culture and given utmost priority. We are continuously developing and adding to our Wellness@sea programme to offer comprehensive support to our seafarers. Read on pages 15-16 about the recent launch of our Resilience Training Programme, aimed at helping our seafarers develop strategies to cope with any circumstance or stressful situation they are faced with. While resilience is not something we are born with, it can be built up in part by having a positive outlook, staying focused on your goals and having the discipline to achieve them. Read our inspirational story on page 24 about how one seafarer lives by this mantra. In May I announced my decision to step down from my role as CEO, a decision that was not an easy one. After many years living in Hong Kong, my wife and I have decided that now is the right time to bid this wonderful city goodbye so that we can be closer to our daughters and our families. While the search for my successor continues, our Chairman, Board of Directors and I are focused on a smooth transition and business as usual. We have a strong management team and outstanding employees who are committed to providing the best customer experience. Thank you to all my colleagues ashore and at sea for your dedication and for making Wallem the company I have been proud to call my family for so many years. I look forward to my continued association with Wallem and reading in future True North issues about the wonderful achievements and successes of the team in the future. I hope you enjoy reading this issue of True North. As always, we welcome your comments or enquiries. Fair winds and following seas!

Simon Doughty Wallem Group CEO

TRUE NORTH THE WAY FORWARD

CONTENTS Lead story

page

FOCUS on China

Ship Agency - Newbuilding Support - Crewing CEO Message

COVER

News & Events

Awards & Recognition

Safety Focus

Building a Culture of Resilience

Training & Development

Event

The Leading Edge

Learning

Customer Workshop to Enhance Safety & Operational Excellence

Cyber Security

Feature

Community

Are you the weakest link?

Conquer Your Dreams

A partnership spanning 25 years

People

any format upon request by contacting the editor at ksb@wallem.com Editor: Kristen Beattie:

Wallem Group

@WallemGroup1903

wallemgroup

WallemGroup

@WallemGroup

Icons made by https://roundicons.com from www.flaticon.com

Issue 2 2018

LEAD STORY

FOCUS on China

Ship Agency - Newbuilding Support - Crewing

n Shanghai in 1903 a Norwegian ship broker named Haakon Wallem founded what was to become the Wallem Group. Today Wallem is headquartered in Hong Kong and delivers maritime solutions globally but still retains strong links with its Chinese beginnings.

Wallem has a ship management hub in Shanghai, agency offices in Changshu, Dalian, Ningbo, Qingdao, Tianjin, Shanghai and Xiamen a Wallem training centre in Qingdao and Manning Agency Operation in Shenzhen.

Dalian Tianjin Qingdao Changshu Shanghai Ningbo

What makes a good ship agent?

allem’s Ship Agency in China is made up of a strong team of competitive, agile and highly-skilled agents who have a sound knowledge of operations built up over years of handling a multitude of vessel types. The team can be relied upon to find solutions for any challenge and to seek efficiencies and benefits for our principals at every opportunity. In early May this year the team handled the calls of five G2 Ocean vessels over a period of five days. This was a good test of the team’s capabilities and was testament to their expertise. Let’s read how they overcame the various obstacles they encountered:

Prompt Action & Communciation

The M.V. Star Kilimanjar was on its way to Changjiangkou (CJK) anchorage outside Shanghai. However, due to delays TRUE NORTH THE WAY FORWARD

Xiamen Shenzhen

caused by bad weather, there were 17 waiting vessels in Shanghai Luojing Terminal. The average wait was three to four days. Rather than just wait in line, the Wallem team got in touch with the terminal and managed to secure priority berthing for the vessel the next evening. Another G2 Ocean vessel, the M/V Lawin Arrow then had a last minute change of port from Changshu port to Luojing Terminal. The vessel had just entered CJK anchorage and was heading for Changshu. The Wallem team immediately contacted all parties and methodically made all the preparations. Thanks

LEAD STORY

The Wallem Shanghai Ship Agency team

to the team’s quick thinking, prompt actions and coordination, the M/V Lawin Arrow did not have to return to the CJK anchorage and a berth was secured in good time. This demonstrates the operation team’s timely response and their ability to persuade the dock, pilotage and Maritime Safety Administration (MSA) to make mid-way changes.

Negotiation and Advocacy

Another challenge then presented itself when the M/V Tawa Arrow had to unload the cargo in Shanghai instead of in Changshu. That meant that the team would be handling a total of five G2 Ocean ships: the M/V Star Kilimanjaro, the M/V Tawa Arrow, the M/V Star Gran, the M/V Bering Light and the M/V Toki Arrow in Shanghai over the next few days. After negotiating with SIPG and Luojing terminal, the team managed to secure an exclusive berth for the G2 Ocean vessels, saving the owner uncertainty and potential cost.

Quick Thinking & Teamwork

The M/V Tawa Arrow and the M/V Star Gran would be arriving one day apart within a very tight time window. They would also need to pass through Shanghai’s busy North Channel due to its 11.2 meter draft. The application for all vessels via this Channel has to be submitted online 24 hours in advance so the team set to action immediately. When the weather threw another spanner in the works and the North Channel was closed due to poor visibility, the team had to move quickly to readjust the berthing plan. When, the M/V Tawa Arrow did not get the MSA’s North Channel approval on time, they put their heads together and finally managed to persuade the MSA to make an exception for Wallem to

swap the North Channel approvals for the vessels. This was a big challenge but thanks to a coordinated effort and good teamwork, both vessels entered the North Channel on time and did not miss out on their berthing windows.

Foresight & Planning

The team always have to be on their toes because weather can cause last minute changes. Access to the North Channel was yet again suspended due to adverse weather. The team knew that over the next two days, competition between ships applying for North Channel approval would heat up due to the increasing number of ships arriving. They immediately began discussions with Luojing terminal to arrange berthing for their incoming vessel, the M/V Bering Light two hours earlier than normal. This would avoid congestion at the North Channel and eliminate any uncertainties. This paid off and the vessel berthed smoothly without any delay. GM for Wallem Ship Agency China Pony Chen says, “An agent is only as good as his / her team. The strength of our team is in our accumulated experience, agility and exemplary teamwork. This has improved our service levels over the past decade and led to the successful handling of many calls, such as this recent multiple vessel call, to earn us the respect of our Principals.” For more info on how our agency team can help your vessels calling in China, please contact: Pony Chen, General Manager pchen@wallem.com Issue 2 2018

LEAD STORY

Your trusted shipyard partner

allem’s newbuild team in China are highly experienced in all aspects of newbuilding supervision and dry dock repairs. We catch up with Project Lead, Eric Zeng to find out more about our newbuilding support services in China, some recent projects and the ways in which we can support customers.

How long has our technical team in Shanghai been in operation?

Wallem has been supervising newbuilding projects in China from our office in Hong Kong for more than a decade. In 2015 the decision was made to set up a dedicated team in Shanghai to leverage our local expertise. This team has grown in strength and capabilities over the years to enable us to offer comprehensive technical services anywhere in China from our base in Shanghai.

What is the scope of newbuilding services we can provide?

The Wallem team can provide flexible solutions for new building projects including ship construction or conversion. Services range from pre-contract negotiation feasibility, assessment and negotiation, shipyard evaluation and selection, plan approval and review of specification and design, equipment selection, project management and site supervision to commissioning and sea trials supervision. TRUE NORTH THE WAY FORWARD

What kinds of vessels can we provide services for?

We have experience in providing newbuilding services for a range of vessels such as tankers, bulk carriers and LNG vessels. The team recently completed the specification outline review for several potential LNG newbuildings, which we hope to be awarded the newbuilding supervision of.

How does the Wallem team support the vessel’s owners?

Wallem can help with ad hoc ship inspections or surveys or entire newbuilding projects. The Wallem team works closely alongside the owner’s team in the initial phase to highlight any concerns or problems in order to avoid any major or potential risks during construction. Support from the Wallem team is flexible - the Wallem team can work hand in hand with the owner’s team or they can manage the entire project independently. The team assigned to the project would be chosen according to the vessel type.

What is the role of Wallem Project Manager?

The Project Manager manages every stage of the newbuilding projects, co-ordinates the design approval, specifications, bench marking, technical meetings, inspection, trials, deliveries and prepares and presents project reports. Most importantly, the Project Manager’s role is to ensure that the project progresses smoothly, within the approved budget, planning and quality standards and according to schedule. Continued cost control and budget forecasting is done throughout the project to keep it on

LEAD STORY

track. Communication is key. The Project Manager ensures that effective and efficient communication is kept open between all stakeholders – with the customer/owner, the shipyards, the Classification Societies/Authorities, etc. Our Project Managers are recognised for taking a proactive approach in searching for new opportunities, concepts and (standard) designs, etc. and in recommending improvements to specifications or solutions to technical problems based on their expertise.

To find out more about how our team can support your newbuilding projects contact: Ioannis Stefanou, Group Technical Director is@wallem.com Eric Zeng, Project Manager ezx@wallem.com

What additional services can we provide?

The Wallem technical team can provide assistance with drydocking projects in terms of steel or paint work. They can also provide services related to Repair and Conversion: from pre-docking inspection and condition assessment to shipyard evaluation and selection, sourcing of material and equipment, arranging local agency and logistics, etc. The team also have expertise in Consultancy & Inspection services such as sale and purchase ship inspections, class record review, cargo survey and loss control and project management of upgrading and retrofitting, etc. Another service is the inspection of newbuilding yards on behalf of financial institutions – both for due diligence and for the inspection of the shipyard and of the newbuilding.

Chinese crewing at Wallem – Did you know? • The largest 3rd party provider of Chinese seafarers to international owners. • Providing full Chinese crews for over 18 years. • The only foreign shipping company to fully own a Manning Agency operation in China. In 2015, Wallem Maritime Services was set up to directly provide Chinese seafarers to vessels managed by Wallem Ship Management and is licensed by the Maritime Safety Administration (MSA) in China. • Wallem training centre in Qingdao where seafarers are trained in Wallem systems, culture and standards. • 70+ ships fully manned by Chinese crew. • More than 100 cadets in China on our system. Issue 2 2018

NEWS & EVENTS

Delivery and Maiden Voyage of the Morviken

allem Ship Management is delighted to welcome three vessels, the Golden Cirrus, the Golden Calvus and the Golden Incus to our fleet. The Dry Bulk Cape size vessels are of 180,000 Deadweight, with an LOA of 294 meters and a deep draft of 18.22 meters and were delivered from the shipyard early this year.

Golden Incus at Singapore Anchorage

allem was pleased to take over the management of another vessel for Viken. The Morviken, a crude oil tanker was delivered from the shipyard and set off on its maiden voyage on 2nd May 2018. Vidar Winciansen, Technical Director of Viken Shipping AS proudly attending the delivery ceremony along with the Captain and senior officers.

Wallem Takes Over 3 more Dry Bulk Cape Size Vessels

Golden Cirrus Officers and Crew

SeaSafe Marine News Update

Golden Calvus Ship Officers and Crew

TRUE NORTH THE WAY FORWARD

eaSafe Marine has been awarded a Fleet-Wide lifeboat servicing agreement for a Seattle based global luxury cruise line. SeaSafe had previously worked with this new customer on two dockings, two annual services and a few emergency call outs and the customer wanted to strengthen the relationship after experiencing SeaSafe’s competence and high service level firsthand. SeaSafe Marine has also signed a sole service supplier agreement with HöeghWallem Ship Management Inc. to provide services and spares for the lifeboat systems on their fleet’s 38 PCTCs. Both of these agreements are for 5 years and will cover all statutory planned as well as unplanned services and supply of spares for the vessels in both fleets. SeaSafe Marine now has over 170 third-party vessels under long term fleet agreements.

NEWS & EVENTS

Wallem Welcome to the Stavanger Breeze

Wallem is fully accredited to provide full technical management for Japanese flag vessels with Class NK, including the provision of crew with fully compliant Wallem Professional Seafarers meeting the stringent Japanese flag requirements.

MSC Splendida Repositioning into Asia

allem Ship Management is pleased to take over the management of the Stavanger Breeze, a 13-year old MR tanker. This vessel will be managed out of our Hamburg office. Wallem was awarded management of this vessel thanks to smooth management of two current vessels; the Stavanger Bliss and Stavanger Blossom. This is particularly in regards to the management of the Environmental Compliance Program imposed on these vessels. The programâ&#x20AC;&#x2122;s auditor commented that he had never seen vessels so well operated and maintained at a Second Audit.

Welcoming the MV Demeter Leader into Management

O W

e are pleased to welcome the MV Demeter Leader into our management. The vessel is a Pure Car and Truck carrier, owned by Toko Unyu, Japan and is on a long term charter with NYK Line. This vessel (along with another the M.V. Aphrodite Leader which came into our management in November 2017) is currently under the Panama Flag, but it will be changed over to Japanese Flag at a later date.

n 20th April the MSC Splendida made its maiden call to Hong Kong. Wallem Ship Agency MD Dickson Chin was there to welcome the vessel and present the Captain with a special commemorative plaque. The ship is repositioning into Asia for the first time and Wallem will handle calls across Asia. Following the call to Hong Kong, the ship travelled to Japan where our agency team was on hand to welcome it. Issue 2 2018

NEWS & EVENTS

Guests Visit onboard the Seas 5

Double Port Call to Hong Kong for Two Queens

L-R: Superintendent Santosh Rai, Captain Andrii Aksonov and Mr. Jilles van der Niet from NIBC Bank (second from right) along with other Principals from the Bank

n 5th April, Mr. Jilles van der Niet from NIBC Bank along with other Principals from the bank paid a visit onboard the Seas 5 while the vessel was at berth in the Port of Antwerp. The guests joined the vessel’s Master, Capt. Andrii Aksonov and Superintendent Mr. Santosh Rai for a tour onboard.

Research Boat Tara welcomed to HK

n 30th March, the Queen Mary 2 (QM2) and the Queen Elizabeth (QE) arrived in Hong Kong. This double ship call was handled by Wallem’s agency team who looked after the partial turnaround (embarkation and disembarkation arrangements) for guests (around 1,600 for the QM2 and 900 for the QE).

Wallem Brings Visitors to HK Cruise Terminals

allem Ship Agency was delighted to handle the call of the Tara to Hong Kong for her inaugural visit. The Tara is a floating research laboratory which takes part in expeditions around the world in collaboration with laboratories and international organisations of excellence. The Tara Foundation is aimed at raising awareness of the general public about the environment. After leaving France in May 2016, the schooner has been sailing for nearly 60,000 kms through the Pacific Oceans to explore coral reefs. The ship was docked at Central Pier from 7th-15th March. During the ship’s time in Hong Kong, the scientists onboard took part in a project along with Hong Kong University to take some coral sample for analysis around Sai Kung, Mirs Bay and Lamma Island anchorage. TRUE NORTH THE WAY FORWARD

allem facilitated a visit to Hong Kong for the Marina Bay Cruise Centre team and organised the visit to Ocean Terminal and Kai Tak Cruise Terminal. The delegation was led by Mr Lionel Wong CEO of SATS Creuers Cruise Services and Ms Norma de la Fuente who is the Head of Marketing and Business Development. The visit was aimed at fostering greater cooperation between terminals and to learn ‘best practices’ for process improvements.

INDUSTRY EVENTS

Wallem Europe Team Attend LTOPS

Archie Smiley

Wallem at Seatrade Cruise Global

Tomas Langgård

eneral Manager of Wallem Ship Management Europe, Archie Smiley and Business Development Manager for Europe Tomas Langgård, attended the prestigious London Tanker Operations (LTOPS) annual party event in London. The event was a fun one and was attended by London’s top tanker operators.

anaging Director of Wallem Ship Agency, Dickson Chin was honoured to attend Seatrade Cruise Global again this year in Fort Lauderdale, Florida as part of the the Hong Kong Tourism Board (HKTB) delegation. Dickson took the opportunity during the event to meet with many current and potential cruise clients. During the event, Dickson also coordinated a meeting with the Port Authority of Thailand and Laem Chabang Port in the preparation of the winter season 2018 for Marella Cruises. The event was held from 5th to 8th March and attended by all the key players in the cruise industry.

Wallem at the Hellenic Shipping Dinner

Dickson Chin at the HKTB booth

Dickson with representative from the HKTB and other delegates

usiness Development Manager for Europe, Tomas Langgård attended the 23rd Annual Hellenic Engineers Society Annual Dinner Dance in London, held on 24th February. This is the premier event for the London-Greek shipping community and the largest maritime gathering each year in London. Tomas was joined by Compliance Coordinator for Wallem Ship Management Hamburg, Nikos Tsitsiloglou and several guests.

Dickson Chin at the Thailand booth with representatives from the Port Authority of Thailand and Marella Cruises

Issue 2 2018

INDUSTRY EVENTS

MSC Maritime Careers Workshop

DNB Oil Offshore & Shipping Conference

usiness Development Manager, Tomas Langgård attended DNB Bank’s 11th annual Oil, Offshore & Shipping Conference from 7th to 8th March 2018 in Oslo. The conference was attended by executives from some of Norway’s largest shipping companies.

ur Wallem Singapore team proudly took part in the MSC Careers Workshop held on 9th March to show our support for Singapore’s maritime industry. The team enjoyed sharing information about the Wallem Group, our areas of expertise and approach to innovation with the students.

Showcasing our Tanker Expertise

They also enjoyed answering questions about Wallem and the industry and telling them why a career with Wallem is a challenging but rewarding one.

Wallem at Breakbulk China 2018

he Wallem agency teams from Vietnam, Thailand, Taiwan and the Philippines joined the Wallem China team at Breakbulk China 2018. The event, which is Asia’s largest event for the project cargo and breakbulk industry, was held from 27 th – 28 th March in Shanghai. The team welcomed current and potential customers to their booth, which was well positioned to attract attention.

TRUE NORTH THE WAY FORWARD

ead of Compliance for Wallem Ship Management Subramanian Ragagopal spoke at the Asian Tanker Conference in Singapore ahead of Singapore Maritime Week. Raj spoke on a panel, along with representatives from OSM and Thome, Q88 and Rightship, which looked at the subject of vetting.

INDUSTRY EVENTS

Singapore MD Talks at Platts Bunkering & Storage Asia

Wallem at Singapore Maritime Week

ur Singapore MD Nitin Mathur shared insights and tips for owners on managing fuel quality at this year’s Platts Bunkering & Storage Asia Conference, held from April 5th-6th in Singapore. The theme of the conference was “Driving efficiency, competitiveness and compliance in 2018”.

CEO Simon Doughty at Marine Money Hong Kong

he Wallem senior management team attended several events during this year’s Singapore Maritime week. Marine HR Manager for Singapore, Reji Joseph spoke on a panel as part of the Lloyd’s List Business Briefing. The theme of the briefing was the Three Elements of Efficiency and Reji shared insights from Wallem on The Human Element and Efficiency.

Wallem takes Part in Lloyd’s Register Technical Committee Meeting

ur CEO Simon Doughty took part in a panel at Marine Money’s 11th Annual Hong Kong Ship Finance Forum, which was held on Thursday 12th April 2018 at the Renaissance Harbour View Hotel. The event attracted more than 190 shipping and finance professionals.

n 2nd May 2018, Group Technical Director, Ioannis Stefanou attended the LR Technical Committee meeting on behalf of Wallem. The presentations of hot topics such as Cybersecurity and upcoming Low Sulphur regulations prompted heated discussions among the Committee members who also provided valuable feedback regarding rule changes and development. Issue 2 2018

AWARDS & RECOGNITION

Wallem named Shipping Company of the Year by ISWAN

L-R: Greg Vines, ILOS’s Deputy Director-General for Management and Reform (left) and by Rob Austin, Garrets International’s Director of Client Management (right) presenting Tomas Langgård, Wallem’s Business Development Manager for Europe (centre) with the award.

Spica Leader Wins NYK Car Carrier of the Year Award

Tomas Langgård Business Development Manager for Europe accepting the award on behalf of Wallem.

allem has been presented with the Shipping Company of the Year 2018 award by the International Seafarers’ Welfare & Assistance Network (ISWAN). The awards ceremony took place at the International Labour Organisation (ILO) in Geneva, Switzerland on 23rd April. Business Development Manager for Europe, Tomas Langgård proudly accepted the award on behalf of Wallem Ship Management. The award was presented by Greg Vines, ILOS’s Deputy Director-General for Management and Reform and by Rob Austin, Garrets International’s Director of Client Management, who sponsored the award. The award was given to Wallem for providing exceptional welfare services and facilities to seafarers and the nominations were done by seafarers themselves.

TRUE NORTH THE WAY FORWARD

Captain and crew of the Spica Leader

he Wallem-managed vessel, the Spica Leader has been awarded the NYK Car Carrier of the Year 2017. The Spica Leader was one of six vessels that were selected to receive the NYK Car Carrier of the year for the fiscal year 2017. All six were recognised for demonstrating excellence in maintaining safe operations and preventing delays. Well done to the Captain and crew of the Spica Leader!

AWARDS & RECOGNITION

Khun Chalinee Wins Service Appreciation award

halinee Nankhonond, Director of the Thailand Airfreight Division (GSA for CargoLux) of Wallem Ship Agency Thailand was honoured to be one of six people awarded the “30 years appreciation of service” award chosen from the entire industry within Thailand. Well done to Khun Chalinee for being recognized by her peers within the Freight Forwarding field for her hard work and service.

Wallem Vessel in Volvo Ocean Race Rescue Attempt

While transiting the South Pacific Ocean, the Peak Proteus received a call for distress from the MRCC Chile at 2130 UTC on 26th March and responded immediately to begin search and rescue. Unfortunately when the ship received the call it was 400 nautical miles away from the location. Despite best attempts by the vessel and coastguard, the rescue attempt was sadly in vain and the search was called off. Wallem was formally thanked by the Director of Maritime Safety, Security & Operations for Chile, Eric Solar for our vessel’s help in the attempted rescue. Captain A.D.S Fernando, Captain of the Peak Proteus replied, “Many thanks for your appreciation for the Search and Rescue of the Sun Hun Kai Skallywag conducted on 29th March 2018. I have conveyed your appreciation to my team members who were dedicated in the rescue operation. As seafarers we (along with our company, our charterers and our owners) are always committed to be on standby for seafarers in distress situations.”

Wallem Maritime Training Centre India Wins Training Award

allem Maritime Training Centre (WMTC) India is proud to have won the “Best Training Centre” award for value-added training North and West zone India by Offing. More than 18,000 seafarers took part in the voting process.

The Captain and crew of the Wallem-managed vessel the Peak Proteus was involved in the rescue attempt of one of the participants in the Volvo Ocean Race.

The awards ceremony took part on 21st April in Goa, India. The award was presented to Capt. Srirang Manjeshwar, Head of Global Marine Learning and Development and Mr. Ashfaq Ali, Managing Director. Well done to the WMTC India team for this great achievement and for their dedication and passion towards imparting training to our seafarers. Issue 2 2018

SAFETY FOCUS

Building a Culture of Resilience By Subramanian Rajagopal, Head of Compliance

esilience is the ability to cope with pressure and stressful situations or events. Being more resilient will give us a wider range of strategies to cope with problems and we will benefit from a more positive mindset and outlook. In today’s highly competitive world, those who are more resilient in the face of pressure will have a clear advantage.

The benefits of building resilience Research has shown that responding positively to daily stress can assist a highly resilient individual in their capacity to recover effectively from that daily stress. In other words by learning to deal better with stress, we are less affected by it. This resilience is something that can be built up to help us deal with unforeseen circumstances. After losing her husband in 2015, Facebook COO Sheryl Sandberg had to learn and practice resilience. She said of the experience, TRUE NORTH THE WAY FORWARD

“We don’t have a set amount of resilience – it’s a muscle that any of us can build.” One theory* stipulates that positive emotion, when effectively employed, can optimize resilience and wellbeing. Positive emotions boost resilience, which in turn stimulates more positive feelings. In other words, positive emotions and resilience are mutually reinforced.** Resilience is also contagious; a resilient person with positive emotions is a good influence on his or her colleagues and helps them in turn to improve their own resilience.

How to build resilience Building up resilience is a long process. The following ten tips are a good starting process; 1. Make human connections; 2. Avoid seeing crises as insurmountable problems; 3. Accept that change is a part of living; 4. Set goals and move towards them; 5. Take actions; 6. Look for opportunities for self-discovery; 7. Prioritise your health and fitness; 8. Keep things in perspective; 9. Maintain a hopeful outlook; and 10. Be supportive of your colleagues and company (American Psychological Association 2015).

Focus on seafarers’ health and wellbeing Life at sea can be challenging. Seafarers have to deal with mental stress, due to heavy workloads and tight deadlines as well as psychological stress, caused by loneliness and time away from family and friends. On top of that they have physical stress due to fatigue, noise and vibration and even the motion (rolling and pitching) of the ship to deal with. Wallem has several programmes in place to ensure that we are looking after the health and wellbeing of our seafarers. These includes a wellness@sea Programme, a dignity@sea Programme and Resilience Programme which is aimed at helping seafarers learn to cope better with the pressures and the stressful environment which are part of modern seafaring.

The programme is being conducted by senior officers onboard and at Training Centres for seafarers. It is also conducted during Wallem Fleet Officers Meetings (WFOMs) and being held in the office for shore-based staff. Head of Compliance, Subramanian Rajagopal says, “We are now working with the Head of Group Learning and Development, Ben Shao to identify and train up key facilitators who can become both effective speakers and good listeners. The skill of facilitation needs to be built to ensure that the Resilience Programme is being delivered in an effective, fun and a positive learning manner.” This programme is part of our company culture and an on-going focus rather than a one off initiative. Facilitators will maintain communication with the team to ensure that the lessons are not forgotten with the passing of time and regular refresher training will be organised both onboard and ashore. Sources: * The Broaden-and-Build theory (Fredrickson2001) ** (SmithandHollinger-Smith2015).

Resilience: An individual’s capaci t y to adapt positively to pressure, setbacks,

About Wallem’s Resilience Programme

challenge and change

Wallem has adopted Shell’s Resilience Programme and customised the modules by using internal case studies, in-house facilitators and external references to further enhance the programme to suit Wallem’s specific needs.

in order to achieve peak performance Issue 2 2018

TRAINING & DEVELOPMENT

The Leading Edge

s we continue our journey in making safety and operational success an integral part of our DNA, Wallem is committed to investing resources, time and energy in our people’s development. We want to bring out the best in our people to enable them to deliver an excellent customer experience to our clients.

After working closely with Wallem Ship Management‘s Group Technical Director Ioannis Stefanou, the Group L&D team designed and organised a 3-day customised training programme for our Ship Management executives. The training programme was aimed at strengthening leadership and communication skills and reinforcing the mindset of taking ownership, accountability and pride in everything we do. The programme was kicked off by MD of Ship Management David Price, along with our CEO Simon Doughty and other Ship Management senior management. Participants were invited to be open and reflective with the feedback they have received from both clients and colleagues – to share these with one another and be receptive to new ideas and suggestions. TRUE NORTH THE WAY FORWARD

Quite a few blended learning techniques were used during the training programme to keep it interactive and engaging – this included a mixture of workshops, videos, role-plays, group discussions, simulations and experiential learning. Overall, the 3-day customised training programme was

We want to bring out the best in our people to enable them to deliver an excellent customer experience for our clients.

TRAINING & DEVELOPMENT well-received by the participants and the group of observers who were on site to encourage and support our

managers. All participants came away with a renewed energy and commitment and action plans to follow up on.

Group Technical Director Ioannis Stefanou says, “This training programme was designed with our managers in mind – we looked at real life case studies and worked in small teams to tackle various tasks. The time spent on the programme has renewed confidence among the participants and helped them develop new skills. I have no doubt that teamwork and the delivery of the common objectives will be even better as a result.”

MD for Ship Management David Price says, “The programme was demanding and invited our managers to tackle problems from new angles. This was invaluable training and a good reminder how we must continue to challenge ourselves as a company and as individuals all working towards the same goal.”

Issue 2 2018

EVENT

Wallem Fleet Officers’ Meeting W

allem Fleet Officers Meetings are held at several times a year at our training centres where the majority of our seafarers are from: China, the Philippines, India and Ukraine. The aim of the meetings is to ensure that all seafarers are aligned on expectations and safety best practices, to close the gap and enhance communication between ship and shore and to increase seafarer engagement. Training at Wallem training centres is customer/owner specific so customer conferences are organised alongside.

Wallem Fleet Officers’ Meeting – Manila

Wallem Fleet Officers’ Meeting (WFOM) was held in Manila for almost 100 seafarers comprising of different ranks. Topics centred around the Human Element in shipping, Operational Excellence and some of the current challenges faced onboard.

The meeting opened with a presentation on mental health followed by an interactive session on wellness by Kevin Menon, clinical psychologist and author of Wallem’s wellness@sea guide. Group Technical Director Ioannis Stefanou then touched on the issue of bias and how to think beyond it to find solutions to our challenges. Several guest speakers were welcomed to share their experience and insights with our seafarers. Senior Loss Prevention Advisor Anuj Velankar from UK P&I shared insights on the practical aspects of wellbeing and safety and conducted a workshop on Operational Safety and Wellness. Assistant Chief Surveyor for ABS Greater China, Duncan Peart talked about the Human Element in PSC Inspections and on the important issue of Crew Safety. This WFOM also featured a presentation by one of our seafarers, Capt. Senthilnathan, the Master of the M.T. Kronviken. Capt. Senthilnathan shared the success story of the Solviken (zero observations for the 15 PSC deficiencies done since 2007) and the very close performance achieved by the Kronviken. He explained how thanks to teamwork and resilience the ships were home to happy seafarers who delivered excellence in their daily work. The whole event was interactive with a mixture of exercises, workshops and case study discussions to ensure the meeting was engaging and supported our focus on building high performing teams. TRUE NORTH THE WAY FORWARD

EVENT

Viken Day Seminar

he Viken Day seminar continued on the Human Element theme. Guest speaker Mr. Randy Esguerra gave an engaging talk about the ‘Pinoy Spirit’ and General Manager, Marine HR Praveen Shukla talked about the importance of achieving better teamwork across cultural boundaries. Kevin Menon detailed the influence of stress on our lives and emphasized the importance of paying attention to wellness. Other discussions on cyber security and anti-bribery, followed and Technical Director for Viken Shipping, Mr. Vidar Winciansen actively contributed throughout.

Thank you to our team in Manila for their arrangements and to our seafarers for their enthusiasm in taking part in yet another successful Wallem Fleet Officers’ Meeting. Issue 2 2018

LEARNING

Customer Workshop to Enhance Safety & Operational Excellence

ith our focus on the safety of our crew and on the protection of our owner’s assets, the Wallem Ship Management team works hand in hand with our owners to ensure that we are fully aligned on all matters regarding safety and operational efficiency.

WORKSHOP

Joint Managers’ workshop Over two days in April, the senior team from Wallem Ship Management joined a group of our Chinese seafarers in Qingdao, China for a special Safety and Loss Prevention workshop for our customer, Genco Shipping & Trading. This workshop marked the first joint workshop between the two ship management companies who manage Genco’s vessels. The theme of the workshop was “Safety and Operational Excellence.” The workshop covered a multitude of topics relating to the theme and senior management from both ship management companies gave presentations to the combined strength of 50 TRUE NORTH THE WAY FORWARD

Management and Operational Level deck and engineer officers.

Wallem & Genco: A valued relationship Wallem’s relationship with Genco Shipping & Trading spans more than a decade, with Wallem first being appointed in 2005 to manage the first Genco vessel. Today Wallem has over 32 bulk carriers, all bulk carriers, owned by Genco under full Technical Management from Hong Kong.

Key focuses, issues and topics In his opening address, Technical Director for Genco, Swapan Biswas talked about the aim of this workshop,

namely to learn from one another as members of the Genco family. His presentation also touched on the importance of the Human Factor in shipping and the key traits of aptitude, attitude and awareness. He also reiterated the importance of team work, compliance and trust in establishing open and transparent communications. General Manager for Wallem Ship Management, Chris Hassall spoke on the importance of going ‘back to basics’ in regards to following procedures laid out in company Safety Management Systems, building trust between ship and shore and shore and ship, communication and instilling a sense of pride and ownership in what we do. The importance of having checklists, Risk Assessments and safeguards, following procedures and the Toolbox meeting were also discussed. Assistant Fleet Manager for Wallem, Yuwen Shen then touched on the importance of commercial awareness with an emphasis on understanding of the Bill of Lading, when to give Notice and Readiness, building trust and client relationship. Our Marine Director Fared Khan outlined Wallem’s approach to safety and operational excellence – from our policy of Zero Injuries, Zero Spills & Zero Incidents to our wellness@sea initiatives aimed at ensuring that the physical and mental health of our seafarers is well looked after and how this is intrinsically linked to ensuring safe operations onboard. He also mentioned the importance of instilling pride in one’s work through Wallem’s “Our vessel – our home” initiative.

Case study discussion and analysis After these presentations, people from both ship management companies shared industry case studies on a

variety of topics, from engine room issues – blackouts, boiler and AE damage to navigation issues and anchor and windlass problems. These case studies prompted much discussion on what went wrong, what preventive actions could have been taken and what lessons can be learned. Other topics covered during the workshop included Port State Control and how to achieve Zero observations and common PSC findings on ECDIS equipment and operation. On board maintenance was also covered in particular the use of paint, surface preparation and proper application methods; as well as the maintenance of hatch covers and hold cleaning equipment. Price versus Cost regarding spares, repairs and cargo damage was also covered.

General Manager for Wallem Ship Management, Chris Hassall said, “The workshops were characterized by excellent teamwork and interaction and mutual exchange of thoughts and ideas among participants and good synergy between the managers from both companies. It was agreed that to achieve the goal of operational excellence that what was discussed should be put into action by implementing the safe and good practices onboard.”

Thank you to Genco for their commitment in supporting our seafarers in this opportunity to learn and achieve safety and operational best practices onboard. A second joint workshop is planned for later this year and it is hoped that our seafarers can further benefit from this interactive experience linking sea and shore – and raise the Genco flag high. Issue 2 2018

CYBER SECURITY

Are you the weakest link?

ybercrime has been rapidly increasing over the past few years and hackers are targeting the shipping industry due to lax security, outdated computers and software, international dealings and reliance on cyber systems and email for communicating transactions. Since June 2017, an estimated USD 3.9M has been extorted from the shipping industry by one Nigerian hacking organisation alone.*

Awareness and vigilance Awareness and vigilance are key. At Wallem, our focus is on continuous phishing test awareness and training. We believe that it is the responsibility of every member of an organization to be vigilant at all times against malware (which can be used to obtain email usernames and passwords). We also believe that a proactive approach is vital, with the aim of making our company more than secure and ensuring that our customers’ data is not compromised. This proactive approach includes regular and effective communication to our staff ashore and at sea about potential risks and vulnerabilities along with tips and reminders on staying alert. Cyber Security Training In 2016, we implemented a mandatory e-Learning Cyber Security Training course for all staff, which was done via our own learning platform, Wallem Academy. The course was designed and tailored for us with real life examples from the shipping industry to make it relevant and relatable. This has been followed with regular refresher training on this subject, making use of materials including video from the global maritime cyber security awareness campaign, ‘Be Cyber Aware at Sea” and other industry resources. Our Group Learning and Development team are currently working with Group IT to design a new e-Learning course which will reflect the latest cyber security landscape and developments. In addition all new staff across the Group are given a cyber security briefing session upon joining. Contingency and Reaction Wallem’s comprehensive Cyber Security Incident Response Plan extends across our network of offices and our managed vessels. The plan, which is has been fully TRUE NORTH THE WAY FORWARD

endorsed by the company’s senior management and board of directors, has policies, procedures and measures clearly outlined. A comprehensive Maritime Cyber Risk Management Plan has also been incorporated into our Ship Management’s Safety Management System with clear procedures to follow in the event of a cyberattack on any of our managed vessels. Latest trends and best practices The Cyber Security Incident Response Team stays up to date with the latest trends and best practices as hackers become more and more sophisticated. For example; our plan now covers awareness on Voice phishing (“Vphising) and SMS/Chat phishing (“Sphising”) which works in the same way as hacking into someone’s email conversations, gaining info and then impersonating that person. Wallem has implemented effective procedures particularly on Payment and Change of Bank details, etc. in the hope of putting ourselves ahead of the battle. Remember: • Be suspicious: never trust the identity of someone from an email, always phone to confirm identity (but do not use the number in the email). • Don’t click: Never click on a link from an unknown recipient. • Keep it confidential: Share sensitive information via our file hosting service Onedrive, rather than via email. • Think before you share information on social media or via email about your company, job, ship or the crew. • Call in the experts: If in doubt, raise the alarm to our IT team. *Source: Dell SecureWorks’ Counter Threat Unit

FEATURE

Conquer Your Dreams By 3rd Engineer Jagadhees Thirumoorthy world-class at something but I did not know what that ‘something’ was. I had dreams for myself. One was to buy my parents a home; another was to become a seafarer and travel the world. I wanted to write a book one day. I wanted to become a motivational speaker. But in my early years, I lacked the courage and guidance to make my dreams come true.

reams do come true. Without that possibility nature would not incite us to have them.

In classrooms all over the world, some stereotypical questions are asked to the students. “What do you want to be when you grow up?” “What are your dreams?” As the students stand up, they take turns to reply by shouting out diverse wishes: “When I grow up, I want to be a doctor” “I want to become a pilot.” “I want to be an Astronaut”, etc. I believe that teachers ask their students such questions in order to kindle their spirits and to encourage them to dream big. In essence, this is the most rudimentary form of goal-setting. However, if we were to track these children down the later stages of their lives, say in ten years’ time, we would discover that only a handful of them are actually living their dreams or have achieved what they said they wanted to. Why is there a huge gulf between these few who have everything they have ever dreamed of and the many that don’t? This question intrigued me early on in life. If living a successful life was so easy, then I am sure more people would be successful – be it, in terms of physical health, social status, financial independence or career. I was born in a small town and came from very meagre beginnings with no financial stronghold. My father worked as an ordinary fitter in a cement factory and my mother was a humble home-maker. Being the shortest and weakest kid in class I was often picked on and bullied by my peers, which caused me to suffer severe blows to my confidence. Somehow, I was very good academically; as well as at sports and extra-curricular activities. As a young lad, I wanted to be

By the age of 15, I had embarked upon on a journey of perpetual learning gleaned from reading well-written books. That decision was the single-most important turning point in my life. The books that I read taught me how to set goals. After an elaborate struggle I stumbled upon one discovery. I learnt that no matter where I came from, what my background was, that I could achieve anything I set my eyes on provided I was willing to pay the price of discipline. If I had to sum up in one word; there is only one trait that separates the successful and the nobodies of the world: DISCIPLINE. So I picked up a few disciplines such as getting up early, running in the morning, working out consistently at the gym, reading books, not wasting time, avoiding mindless TV and overuse of social media and abstaining from drugs or alcohol or anything that would deplete my mind or body. Years rolled by. As a result, I eventually ended up achieving my biggest dreams. When I became a sailor after graduation, solitude gave me a deeper understanding of myself and the time to explore the possibilities of my mind. By 2017, I had bought my parents a home and a car. I had become a public speaker – I have visited many educational institutions wanting to inspire students. I published my own book entitled “Conquer Your Dreams: A Sailor’s Diary That Will Propel Your Dreams to Reality”. I also accomplished many other secondary goals such as a learning the guitar, staying fit and healthy and marrying the woman of my dreams. To everyone reading this, I would like to say that if you have a dream, no one has the right to stop you from achieving it. You do not need anyone’s approval to live your dreams. You just have to believe in yourself and in your abilities to make your dreams a reality and discover your true potential. As the American politician Tom Bradley said, “The only thing that will stop you from fulfilling your dreams is you.” If I can do it, so can you. Whatever your dreams are, what are you waiting for? Go...Conquer Your Dreams! About the author Jagadhees Thirumoorthy is 28 years old and sails at the rank of Third Engineer with Wallem Ship Management. He has been with Wallem since his cadetship in 2011. Issue 2 2018

FEATURE

A partnership spanning 25 years

n 14th May our CEO Simon Doughty and MD of Ship Management David Price welcomed NYK’s Managing Corporate Officer, Captain Tomoyuki Koyama to our Hong Kong office. In appreciation of 25 years of partnership between Wallem Shipmanagement and NYK, CEO Simon Doughty presented Capt. Koyama with a plaque. Captain Koyama then was introduced to the Wallem team managing NYK vessels and given a tour of our new office. Wallem’s relationship with NYK goes back to the early nineties when Wallem was awarded the PCC “Bellona”. Over the years, Wallem has managed a range of vessels for NYK including PCCs, Reefers, Containers, Bulk Carriers and Tankers. Wallem continues to work closely with NYK in managing their fleet safely and efficiently. The NYK Wallem TRUE NORTH THE WAY FORWARD

pool of seafarers is very strong. Seafarers assigned to NYK vessels can rotate between vessels and are trained in both NYK and Wallem systems. Our relationship with NYK is strengthened by our shared focus on the safety and wellbeing of seafarers and our shared corporate values: being relationships & communication driven, ethical & principled and results & quality focused. Each year NYK issues Car Carrier of the Year awards to vessels that demonstrate excellence in maintaining safe operations and preventing delays. Wallem has proudly won several of these accolades since the awards were launched in 2000. Most recently the Wallemmanaged vessel, the Spica Leader was one of six vessels that were selected to receive the NYK Car Carrier of the year for the fiscal year 2017.

COMMUNITY

Wallem in the local Community W

allem’s Corporate Social Responsibility initiatives include charity and fundraising activities in the local communities, in particular those which benefit the seafaring community or the communities in which our seafarers or colleagues reside. They also include projects or initiatives which relate to the support of the maritime industry, particularly education.

Wallem team take on Great Wall of China

he ‘Wallem Warriors’ (Technical Superintendent Akhil Agarwal and Purchasing Supervisor Douglas Leung) proudly took part in the Great Wall of China challenge in honour of the Sailor’s Society’s 200th anniversary. The challenge, held over two days in May, involved trekking 24kms of the Great Wall. Funds raised will go directly to helping seafarers in need via the Sailors’ Society, specifically towards funding two chaplains in China to further increase Sailors’ Society support and awareness. Thanks to everyone who sponsored our team and to Akhil and Douglas for representing Wallem in this great cause.

Clark Office Staff Take Part in Fun Run

ne Sunday in March, thirty-seven staff from the Clark office (about half the office!) took part in in the Amino 9 charity fun run in Clark Pampanga, Philippines. Our colleagues took part in the various events, ranging from 2.5km to 21km events. Well done Clark colleagues! Issue 2 2018

COMMUNITY

Wallem Singapore Team take part in Futsal Challenge

Staying Fit Together

allem Singapore sent a team to participate in the Mariners' Turbo Solutions Cup 2018 held on 28th April. This is a futsal tournament organised by Mariners' Cricket Club (Singapore). The team’s family and friends went to cheer them on and give them their support. It was an exciting but tough challenge, and Wallem United came in 4th Place under the Plate Category. Well done!

ourteen colleagues from the Hong Kong office took part in the “The 14.5th RMAC Shatin 10km Classic Riverside Race 2018” on 18th March. Congrats to all colleagues who took part in and completed the race! The running group prepared for the race together with some early morning runs and have continued to get together for these runs post-race.

Thailand team donate to Orphanage

In March a group of volunteers from our Thailand office and family members paid a visit to a local orphanage for disabled children, “Baan Fuengfah”. The group brought along food and other much-needed supplies which had been donated by their fellow colleagues. The orphanage is home to kids varying in age from birth to 7 and with various disabilities. After spending time with the kids and distributing the items, the team travelled to a nearby island, “Koh Kret” (Kret island) on the Chao Phraya River where they joined an eco tour and learned more about the Mon tribes who live there. The team enjoyed this opportunity to give back and spend time strengthening bonds with one another.

Hong Kong Food Angels

wo groups of colleagues from the Hong Kong office volunteered their time to take part in a local food assistance programme called Food Angel. The charity is a local NGO aimed at elimating food waste. It serves over 6,000 nutritious hot meals and food packs to more than 100 charity partners across Hong Kong every day. The groups from Wallem helped with food preparation and packing. Thanks to all who took part!

TRUE NORTH THE WAY FORWARD

COMMUNITY

Visit from Norwegian students

group of fifteen business students from the Norwegian School of Economics paid a visit to our Hong Kong office at the end of February. The students were given a presentation by Head of Learning and Development Ben Shao about Wallem Group’s rich heritage, commitment to its people and diversified service offerings. After the presentation, the students had an interactive Q&A session with GM of Fleet Management, Chris Hassall and Head of Compliance, Subramanian Rajagopal. Both Chris and Raj shared their extensive experience working in the maritime industry and gave tips to the students who all seemed very keen to join the industry after graduation. Finally, the students were given a tour of Victoria Harbour on our launch “Oscar” to wrap up this memorable visit to Wallem.

Supporting our Seafarers via the Women of Wallem T

he Women of Wallem (WoW) is a non-profit organization which has different ‘chapters’ in our seafarers’ home towns. They regularly organise various community outreach programs and philanthropic activities related to health, wellness, education and well-being. They also arrange get-togethers for our seafarers and their families during the year which enable our seafarers’ families to get much needed support from both Wallem and one another.

Women’s Day Meeting & Celebrations

meeting was organised between the Wallem’s General Manager for Marine HR, Praveen Shukla and the Women of Wallem (WoW) for the 8th March; which happened to also be International Women’s Day. WoW plays a key role in establishing and strengthening bonds with our seafarer’s families. In addition, they are often in touch with seafarers on leave and those waiting to join vessels – to answer questions, provide support and ensure that their needs are attended to. The WoW ladies had many questions for the team on health issues, how to maximise value from crew medical cover, the marine economy and the role of Filipino seafarers in Wallem’s growth. They also wanted to know more about Wallem management’s expectations of their activities and focuses. The meeting ended with a nice lunch to express our thanks to the Women of Wallem for helping to support our seafarers and their families.

Teambuilding and Fun in the Sun

n April, the Women of Wallem chapter in Manila arranged a fun teambuilding event for our seafarers and their families. The event was held at the Lawiswis Kawayan resort at Bulacan. Many outdoor group games were organised, followed by a special karaoke session for all the mothers. Issue 2 2018

PEOPLE

Promotions & Appointments Congratulations to the following colleagues on their well-deserved promotions Roy Arunava, Technical Superintendent for Wallem Ship Management was promoted to Fleet Manager; effective 5th March 2018.

Roy Arunava

We would like to welcome the following colleagues to the Wallem family:

Haldar Bhaskar

Tang Tsz Kwan Noel

Wong Sze Yan Venice

Chatterjee Palash

Wang DaoXiang

Phogat Arun

Haldar Bhaskar joined Wallem Ship Management as Technical Superintendent on 26th February 2018. Tang Tsz Kwan Noel joined the Procurement Department of Wallem Ship Management as Purchaser on 12th March 2018. Wong Sze Yan Venice joined Group HR as HR Executive on 20th March 2018. Chatterjee Palash joined Wallem Ship Management as Marine Superintendent on 21st March 2018. Wang DaoXiang joined Wallem Ship Management as Technical Superintendent on 12th April 2018. Phogat Arun joined Wallem Ship Management as Technical Superintendent on 30th April 2018.

Retirements Capt. Suryakant Sawant

In this issue we celebrate five colleagues who reached retirement between February and May 2018

Kajohnsak Hansanimitkul

Dattaram Shedekar

Prakash Chandra

Cheung Yuen Yuen, Senior Accounts Assistant, Finance Department for Wallem Ship Management retired in April after 22 years of service to Wallem. Capt. Suryakant Sawant, Manager for Wallem Maritime Training Centre in India retired in March after 18 years of service to Wallem. Kajohnsak Hansanimitkul, Flight Operations Officer for our Aviation department in Wallem Ship Agency Thailand retired in May after 18 years of service to Wallem. Mr. Dattaram Shedekar, Messenger, Wallem Maritime Training Centre in India retired in March after 16 years of service to Wallem. Prakash Chandra, Fleet Manager, Wallem Ship Management Hong Kong retired in February after 9 years of service to Wallem. We wish everyone a very happy and healthy retirement and thank you for your service and dedication to the Company. TRUE NORTH THE WAY FORWARD

APPRECIATION

Hats off to our Top Performers

ongratulations to the following colleagues from across our offices in Hong Kong, Thailand and India who were recognised for consistently performing well, improving customer satisfaction and supporting the growth of our business.

A total of twenty one colleagues were nominated for awards by the Heads of each Business Unit and a shortlist was produced after a rigorous review process. Among the winners were:

Adrian Lam

Sajjar Chitaroon

Graduate Engineer, Technical, Ship Management Adrian Lam, who joined us as a graduate a year ago and has now become a key member of the Hong Kong Ship Management Technical team. Senior Accountant Daisy Lai who is based in our Finance Dept in HQ in Hong Kong and has been fundamental in leading our vessel account offshore project. Operations Manager for Thailand Ship Agency Sajjar Chitaroon who worked tirelessly last year despite his personal and health issues. Saijar maintained his work at the highest level and led his operations team to provide the best service to our Thailand agency clients. Sanio Radhakrishnan who is based in our India Ship Management office as Technical Superintendent who took care of the delivery of the Gener8 vessels, receiving praise from our clients and all stakeholders involved in the process. Awards and certificates were presented to our Hong Kong colleagues by CEO Simon Doughty and CFO Paul Moore during the Group Annual Dinner early this year and to colleagues residing elsewhere by their managers.

Sanio Radhakrishnan

Daisy Lai

Issue 2 2018

PEOPLE

Long Service Awards Congratulations and a big thank you to our colleagues at sea and on shore who recently reached the following milestones (from February 2018 to May 2018) in their careers at Wallem:

15 YEARS

YEARS

Anil Kumar

35 YEARS

NAME Anil Kumar Sandra Ku

30 YEARS

NAME Arnez Jal Kasad Ashish Ghosh

25 YEARS

NAME Jasmohan Singh Narendra Thapliyal Manuelson Sargunam Agustino Monaya Rolando Del Prado Manuel Buenavista Jennifer Gonsalves

20 YEARS

NAME Joniel Alcosaba Sajjad Shah Bernard Pajarilla Pravakar Sahoo Praveen Ashok Deepak Mistry Gurdip Singh Bachan Singh Saini Subhas Gaur Kuldip Ghuman Deepak Davankar

15 YEARS

NAME Jian Jun Sun Sanjeev Danga Zhi Hua Xu Ajit Fernandes

Sandra Ku

POSITION /RANK Chief Engineer Company Secretary

POSITION /RANK Master Chief Engineer

POSITION /RANK Master Master 2nd Engineer Able Seaman Able Seaman Motorman Deputy Manager, Marine HR, Mumbai

POSITION /RANK Chief Officer 2nd Officer 3rd Officer Chief Engineer Chief Engineer 3rd Engineer Engine Fitter Engine Fitter Pumpman Manager, IT, Mumbai

POSITION /RANK Master Master Master Chief Officer

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NAME Shailesh Rawat Anupam Das Devarajan Narasimharaghavan Kammarayil Purushothaman Santhosh Kumar Nilesh Salve Zhen Gang Guo Ariel Roquita Jithesh Vellayikkode Potenciano Jr Caacbay SurenderSU Dhomne Dominic Ferrao Ganeshkumar Tandel Raj Dason Villavarayer Bhaidas Solanki Rajukumar Tandel Rohitkumar Tandel Krishna Kuppli Nitinkumar Tandel Provind Pereira Subash Thomas Verendrakumar Kapadia Gliton Fernandes Mohammed Mukthiyar Kondakoor Limwel Alarcon Thanat Rattanasangsri

10 YEARS

NAME Farhan Viqar Md. Ashikur Rahman Priyantha Kodagoda Alexander Baskakov Apratim Ghosh Ben Qiang Gong Hao Li Jesse Buela Karamvir Singh Kostyantyn Palash Miheer Chitnis Muhammad Khokhar Renato Tavera Russel Pinto Sachin Gaikar Salahuddin Ansari Sevuru Saketh Kumar Reddi Vikram Kumar Jayakumar Yu Jin Zhi Xiao Shang

POSITION /RANK 2nd officer Chief Engineer Chief Engineer 2nd Engineer 2nd Engineer Electrical Engineer Bosun Bosun Bosun Bosun Chief Petty Officer / Bosun Chief Petty Officer / Bosun Chief Petty Officer / Bosun Able Seaman Able Seaman Able Seaman Ordinary Seaman Motorman Motorman Motorman Motorman General Steward General Steward Motorman Marketing Executive, Airline division, Thailand

POSITION /RANK Master Master Master Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer Chief Officer

PEOPLE 10 YEARS

NAME Arjun Rattanpaul Hua Quan Wang Jainal Abdin Arkate Jhunver Bagadiong Kalander Rafeeque Pujoor Mohammed Oleksandr Buyanov Raja Barani Arumuam Rakesh Mishra Subodh Tewari Thishan Ruwanpathirana Umesh Baro Mark Posadas Sachin Patil Yuriy Minashkin Bao Lin Shao Milantha Nelliwala Kankanamalage Prawito Mahit Vitaliy Syvokonenko

POSITION /RANK 2nd Officer 2nd Officer 2nd Officer 2nd Officer

Brijesh Leon Thomas

2nd Engineer

Enrique Jr. Archie Gunari Wasito Huai Ying Zhang Prince Colaco Saket Parashar Sameer Kokaje Vineet Kumar Walter Chu Zong Wen Liu Jayanth Raj Jayakumar Jean Mardee Gacang Kothandaraman Kuppan Niranjan Madhavachari Vijayalakshmi Prasanna Dhurairaj Prithiviraj Panda Qing Tao Feng Ashwani Kumar Joseph Thomas Pawan Kumar Shiw Pandit Ildefonso Asuncion Xiao Wei Dong Zhen Ning Gong Ernesto Saura Jr. Chendhamarai Krishnan Nair Imtiyaz Ansari Mansoor Majgaonkar Tarkeshwar Nath Pandey Xavier Dcruz Aherculano Espinelli Xia Zhou Angelo Villaflor Anthies Soris Dhamodharan Naicker Guo Hua Pan Julians Chinnathamby Rey Saldavia Richard Benedicto Shi Jun Wang

2nd Engineer 2nd Engineer 2nd Engineer 2nd Engineer 2nd Engineer 2nd Engineer 2nd Engineer 2nd Engineer 2nd Engineer 3rd Engineer 3rd Engineer 3rd Engineer

2nd Officer 2nd Officer 2nd Officer 2nd Officer 2nd Officer 2nd Officer 2nd Officer 3rd Officer 3rd Officer 3rd Officer Chief Engineer Chief Engineer Chief Engineer Chief Engineer Chief Engineer

3rd Engineer 3rd Engineer 3rd Engineer 3rd Engineer Electrical Engineer Electrical Engineer Electrical Engineer Electrical Engineer Engine Fitter Engine Fitter Engine Fitter Pumpman Engine Fitter Engine Fitter Engine Fitter Engine Fitter Engine Fitter Fitter Fitter Fitter Bosun Bosun Bosun Bosun Bosun Bosun Bosun

10 YEARS

NAME Carlos Luna Jr Ervin Carinosa Henry Mangi Jake Berame Jeric Umpad Jian Bo Mao Jie Sun Joefort Lagunda Rajesh Panjari Roville Caguing Russell Rodriguez Zaid Mukadam Jitendra Bamania Nareshkumar Tandel Hiteshkumar Chauhan Kantibhai Tandel Suneelkumar Tandel Sheikh Arief Dharmendrakumar Tandel Kejeshkumar Tandel Ekhlaque Ansari Jagdish Kapdiya Tomas Giltendez Allan Dela Cruz Jie Zou Anthony Rocero Danilo Jr Santos Bharatkumar Khalasi Jitendrakumar Tandel Vinosen Saveria Pitchi Jikriya Wagale Dharmendrakumar Tandel Piyushbhai Tandel Kuldipbhai Tandel Pinkeshkumar Tandel Ajit Malik Alberto Jr. Pillado Alexander Abongan Huai Zhu Wang Joselito Polintan Reynaldo Reyes Tie Shan Ni Vernon Roca Gokuladas Kunnummal Valappu Pushparajan Vaniyan Premananda Sheetger Jegan Alphonse Jitendra Solanki Joselito Gonzaga Archie Montealegre Abhilash Yerol Edmon Pangan Ramon Gomez Jr Amit Solanki Chang Vincent Paolo Tse Wai Kit Cheung Wai Yee Catherine Wong Shuk Ha Jan Bandaru Venkata Ramakrishna J. Swamy Bong Siew Fong

POSITION /RANK Able Seaman Able Seaman Able Seaman Able Seaman Able Seaman Able Seaman Able Seaman Able Seaman Able Seaman Able Seaman Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman General Purpose Able Seaman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Motorman Chief Cook Chief Cook Chief Cook Chief Cook Chief Cook Chief Cook Chief Cook Purser & Catering Officer Purser & Catering Officer Purser & Catering Officer Purser & Catering Officer General Steward Motorman Motorman Motorman Motorman Motorman Deputy Manager, Finance, Mumbai

Insurance Claims Clerk, Ship Management HK Assistant Operations Manager, Ship Agency HK

Senior Accounts Assistant, Hong Kong Assistant Accountant, Hong Kong Technical Superintendent, Hong Kong

Executive Assistant, Ship Management HK

Issue 2 2018

PHOTO ALBUM

The sunset off Galveston taken by Master of the M.T. Kondor, Captain Deepak Nigam

Onboard the M.T. Golden Cirrus. L-R: 2nd Officer Fernando Ong, Master Fernando Brito, Chief Officer Renato Tavera and Third Officer Jeffrey Albances

The crew of the Golden Nimbus

Hong Kong colleagues at the Group Annual Dinner

TRUE NORTH THE WAY FORWARD

Taken in rough seas north of Jamaica by Captain of the M.T. Kondor, Captain Deepak Nigam

Wallem staff and guests enjoying the Hong Kong Rugby Sevens

Group Annual Dinner panorama

The Sonangol Cabinda in drydock in taken by the vesselâ&#x20AC;&#x2122;s Master, Captain Kunal Thareja

The sunrise in Brazil taken by OS Mayur Kanji Chauhan onboard the M.T. Hafnia Libra

L-R: Able Seawoman Ma. Jellyca Lumag and Fourth Engineer Mary Jane Canencia onboard the M.T. Tofteviken

STS between the M.T. Gener8 Supreme and the M.T. Olympic Lion at GOLA anchorage. Taken by Second officer, Animesh Das

Singapore team celebrating Woman’s Day

Taken in the Atlantic Ocean, off the mouth of the mighty Amazon river by Captain of the M.T. Kondor, Captain Deepak Nigam

Our Ship Management office in the Sprinkenhof, Hamburg. The building is designed by renowned architect Fritz Höger and located in the Kontorhaus district of Hamburg

Thailand colleagues take part in traditional blessings for Songkran

Applying fresh paint onboard the Sonangol Cabinda taken by the vessel’s Master, Captain Kunal Thareja

Issue 2 2018

Or feel free to send enquires to:

Nigel Moore Director, Sales & Marketing E njm@wallem.com

Delivering Maritime Solutions www.wallem.com