Careers in Property 2016
THE
PROPERTY ISSUE
SPONSORED BY MOVING ON CAREERS IN PROPERTY 2016
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THOUGHT ABOUT
A JOB IN PROPERTY? You could work in residential sales, lettings, be an auctioneer or work in commercial property
GET QUALIFIED
SEARCH FOR JOBS
nfopp-awardingbody.co.uk The NFoPP Awarding Body offers a range of nationally recognised qualifications for the property industry
sales: jobs.naea.co.uk Lettings: jobs.arla.co.uk View the latest job opportunities across the UK
01926 417 794
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FROM SALES TO FINANCE, A LOVE OF THE QUIRKY OR AN EYE FOR DETAIL! •
SOCIABLE, AMBITIOUS PEOPLE, KEEN TO MAKE THEIR MARK •
AN INDUSTRY THAT’S IN THE NEWS ON A DAILY BASIS •
OPPORTUNITIES NATIONWIDE •
BE YOUR OWN BOSS
O OG EL TH OR KF OO #L
THE PROPERTY PROFESSIONALS naea.co.uk 2
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MOVING ON CAREERS IN PROPERTY 2016
For qualifications, training and support through your career - join the Property Professionals
CONTENTS 4
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THE PROFESSIONALS Discover the variety of careers in property.
QUALIFYING FOR A CAREER Find out about the professional qualifications that could kick start your career in property.
THE CLASS OF 2016 Meet the students who are combining professional qualifications with full time study.
10 WHAT MAKES A SUCCESSFUL LETTINGS AGENT?
Association of Residential Letting Agents President Nik Madan explains what it takes to succeed.
11 WHAT I LOOK FOR IN A BUDDING ESTATE AGENT
Former President of the National Association of Estate Agents, Martyn Baum tells us what employers look for.
12 PROPERTY SERVICES APPRENTICESHIPS
Kate Boyes tells us why apprenticeships are a great route into a career in property.
13 RISING STAR
Meet the winner of NFoPP Awarding Body’s Rising Star Award.
14 UNDER THE HAMMER
FOREWORD
Auctioneer of the Year, Katie Semmens tells us what being an auctioneer is like.
Walpole Publishing Ltd is part of Walpole Media Group Ltd. Walpole Publishing Ltd. has made every effort to ensure that the information in this publication was correct at the time of going to press and hereby disclaim any liability to any party caused by errors or omissions resulting from negligence or any other cause.
FOREWORD BY
KATE BOYES As a professional letting agent and a board member for ARLA - the leading membership organisation for letting agents and one of the professional bodies supporting this supplement – I am delighted to welcome you to Moving On. ARLA (Association of Residential Letting Agents), NAEA (National Association of Estate Agents) and NAVA (National Association of Valuers and Auctioneers) are membership organisations which value high standards. All three work closely with NFoPP Awarding Body which delivers property specific qualifications to people throughout their careers. Like many of my colleagues I want to give people starting out in their career an opportunity to find their strengths and on pages 10 and 11 of this issue we look at how to overcome inexperience and show employers your potential. There are alternative ways to get a foot in the door and join the industry as Mel Snow explains on page 4. I am a passionate advocate of the benefits of training and apprenticeships and on page 12 I talk about my own experience of working with a Building Maintenance Apprentice. While you may know something about the work that estate agents do, you probably don’t realise how varied careers across the property industry are and there’s opportunity for you to show the outgoing side of your personality and even exhibit an element of performance – none more so than in property auctioneering as Katie Semmens explains on page 14. So... have a look at all the benefits that a career in the property industry can offer you and visit propertyprofessionalcareers.co.uk for more useful web links.
Kate Boyes, ARLA Board Member for the East of England
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CAREERS IN PROPERTY
THE
PROFESS WORDS: MEL SNOW
IF YOU’VE NEVER THOUGHT ABOUT A FUTURE CAREER IN PROPERTY YOU MIGHT BE WONDERING WHAT A PROPERTY PROFESSIONAL DOES. STUDENT WRITER MEL TELLS US ALL ABOUT IT.
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career in property includes much more than you probably realise, with opportunities in lettings, sales, auctioneering and management, covering both residential and commercial properties. Here is a quick introduction to some of the rewarding careers that you could have.
The most important skills needed for a career as a lettings agent are communication, the ability to work with a variety of people, customer service, IT, and sales and marketing skills, all of which you can develop through training. You will usually be required to hold a driving licence in order to get to and from properties.
As an estate agent, you would be required to view properties, arrange surveys and valuations, carry out energy performance assessments, advertise properties for sale, show potential buyers around properties, help to negotiate a price that is acceptable for both the buyer and the seller and organise the legal aspects of sales.
A CAREER IN PROPERTY LETTINGS
Many lettings agents begin as trainees, gaining qualifications, such as the NFoPP Awarding Body Award in Introduction to Residential Property Management Practice whilst working. Another pathway is via an apprenticeship such as the Property Services Apprenticeship, which offers a pathway in residential letting and management.
The skills that you will need to develop to succeed as an estate agent include excellent communication and customer service skills, an ability to get along with a diverse range of people, confident selling skills, good numeracy skills and organisational skills.
Lettings agents are responsible for managing rental properties. As a lettings agent you would be responsible for letting residential properties, such as houses and flats, or commercial properties, like shops and offices. You would take responsibility for things like setting up and conducting property viewings, selecting potential tenants, preparing agreements and inventory documents, meeting with landlords, informing tenants about rent, making sure that all legal requirements are met and arranging for maintenance work to be carried out.
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A CAREER IN PROPERTY SALES Estate agents are responsible for marketing either residential or commercial properties and for negotiating deals between buyers and sellers in the property market.
As with lettings agents, you could begin your career as a trainee or through the Property Services Apprenticeship, gaining work-based training and qualifications whilst in employment. Read winner of NFoPP Awarding Body’s Rising Star Award, Paige’s story on page 13 for a bit of inspiration.
MK Jones / Shutterstock.com
SIONALS Other apprenticeships are available in facilities management and building maintenance. See page 12 and visit gov.uk/topic/furthereducation-skills/apprenticeships
A CAREER IN AUCTIONEERING Auctioneering can be divided into two areas, real property and chattels. Real property refers to land, buildings and other immovable objects such as roads or lakes, whereas chattel is the term used to refer to movable property such as furniture. A career in auctioneering is not only varied but it also contains an element of the dramatic as it includes taking to the rostrum to conduct auctions. Auctioneers are responsible for the property bidding process. They assess the value of property, agree a reserve price, produce detailed descriptions of properties and organise and manage the auction process including accepting bids from the floor and via telephone, calling a sale to a close and arranging transport and insurance for goods where necessary. To succeed as an auctioneer you will need excellent presentation, maths, negotiation and
organisational skills as well as the ability to communicate confidently. Work as an auctioneer in a major auction house may require a degree, however it is possible to study for formal qualifications in real property or chattels auctioneering through home study, on an apprenticeship or as a trainee. NAVA’s Auctioneer of the Year winner Katie Semmens began her property career as a trainee negotiator before progressing to a managerial position and then becoming a senior auction valuer - read her inspirational story on page 14.
A CAREER IN RESIDENTIAL INVENTORY MANAGEMENT Working in residential inventory management would see you taking responsibility for monitoring and keeping a record of the condition of properties and their contents at the start of a tenancy and
again at the end of a tenancy as well as any amendments or additions during a tenancy period. This protects both landlords and tenants and helps to resolve any disputes that may occur. As with most other careers in property, you can move into the role of residential inventory manager from other roles such as inventory clerk or lettings administrator and there are specialist qualifications that you can study for whilst working. Key to any successful career as a property professional are people skills, commercial awareness, negotiation skills and the ability to balance the interests of different parties. Couple these with an understanding of the property market, legal requirements and regulations and you could earn yourself a very enjoyable and rewarding career with plenty of opportunities for progression.
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QUALIFICATIONS
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MOVING ON CAREERS IN PROPERTY 2016
QUALIFYING FOR A CAREER IN
PROPERTY WORDS: ERICA BARNES
YOUR WORLD IS PROBABLY FILLED WITH GCSES, BTECS AND A-LEVELS AND YOU PERHAPS WON’T BE FAMILIAR WITH OTHER TYPES OF QUALIFICATIONS AND THEIR IMPORTANCE TO EMPLOYMENT. STUDENT WRITER ERICA INTRODUCES SOME HERE. THE BENEFITS OF GAINING AN INDUSTRY STANDARD QUALIFICATION Gaining a formal, recognised qualification can make you more employable because these qualifications help you to develop the skills and knowledge needed for a specific industry or job. They can also qualify you for membership of particular professional associations, which can help you progress your career. A regulated qualification means that the certificate you receive is nationally recognised and that it meets specific criteria and quality standards. These industry specific qualifications are recognised by employers as evidence of professional standards associated with that sector; they are therefore often more meaningful to employers than other qualifications.
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f you have been inspired to consider a career in property there are a number of regulated NFoPP Awarding Body qualifications covering the range of property careers. These include:
RESIDENTIAL LETTING AND PROPERTY MANAGEMENT QUALIFICATIONS In the field of residential letting and property management NFoPP Awarding Body offer the Award in Introduction to Residential Property
Management Practice, the Technical Award or Certificate in Residential Letting and Property Management, and the Technical Award in Residential Tenancy Deposit Protection and Management. What you’ll learn: modules cover general law; health, safety and security applied to residential letting and property management, legal aspects, customer service, office management and handling tenancy deposits as well as dispute resolution.
SALE OF RESIDENTIAL PROPERTY QUALIFICATIONS Qualifications available in the sale of residential property include a Level 2 Award, a Level 3 Technical Award and a Level 4 Certificate in the Sale of Residential Property. What you’ll learn: modules include general law; health, safety and security in relation to the sale of residential property, customer service, regulations and practice, building design and defects and office management.
REAL PROPERTY AND CHATTELS AUCTIONEERING QUALIFICATIONS To develop a career in auctioneering you could study for the Technical Award in Real Property Auctioneering or the Technical Award in Chattels Auctioneering. Both are suitable for those who have some knowledge of auctioneering but perhaps hold no formal qualifications.
What you’ll learn: modules include the law relating to chattels or real property auctioneering, health and safety, practice and procedures and property appraisal.
RESIDENTIAL INVENTORY MANAGEMENT AND PRACTICE QUALIFICATIONS The NFoPP Awarding Body Level 3 Technical Award in Residential Inventory Management and Practice includes modules on general law; health, safety and security in relation to residential inventory management and practice, legal aspects and residential letting and inventory management and practice. Whichever property career pathway appeals to you, there is a specific, regulated qualification that could help you either get started or progress your career in the property sector. There are property apprenticeships available which include the study of NFoPP qualifications as part of the apprenticeship framework – it’s worth looking out for these. Alternatively, if you are 16 or over you could register for an NFoPP qualification as an individual and study for this as a distance learner.
For more details visit nfopp-awardingbody.co.uk
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PROPERTY STUDIES
COMBINING ACADEMIC STUDY WITH A PROFESSIONAL QUALIFICATION IS A FANTASTIC WAY OF SETTING YOURSELF UP FOR WORK. WE SPOKE WITH SOME YOUNG PEOPLE WHO HAVE DONE JUST THAT.
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eet Kacper, Aidan, Owen, Alex and Deividad, the class of 2016 and the UK’s first ‘property studies’ students. They are all budding property professionals studying at Norwich College on the first course of its kind. By combining the Level 3 Business Diploma with the study of accredited NFoPP Awarding Body qualifications the course developers have created a unique blend of learning that prepares young people to directly enter the world of work when they have completed their course. The course, which was devised by former NAEA President Jan Hytch of Arnolds Keys Estate Agents in Norwich, provides students with the opportunity to gain national professionally recognised qualifications whilst also undertaking relevant work experience. This allows them to learn how to behave in the work environment before entering it officially.
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Recognising that there was no formal route to becoming an estate or lettings agent, Jan was keen to design a course which would serve to both improve standards in the industry and to develop the skills, knowledge and attitude needed for young people to succeed in their career from day one. Jan was also keen to stress that the course is not only focused on technical learning, telling us that, “Teaching young people about being good property agents is not just about technical and legal knowledge; we also spend a good deal of time working on the students’ soft skills such as customer service, needs-based selling, networking and marketing as well as instilling in them the importance of listening, because
people with good personal skills are invaluable to both our businesses and our clients.” The learners also had the opportunity to develop valuable networking experience by attending events like the Association of Residential Letting Agents (ARLA) conference, where they met the Housing Minister and leading industry professionals. The course has given the students a unique opportunity to prepare for entry to employment and Kacper Jarkiewicz, a student on the course, told us that, “Compared to other people of my age, I will be more qualified when I leave college than any other estate agent will be. The course gives me that experience and makes me
WORDS: LUKE WAKELING
more employable. Hopefully employers will look at my CV and see that I have additional skills.” Aidan Robertson is a second year student on the course and said, “I have really enjoyed the course. I did work experience with an estate agency in Norwich and because of the qualification that I’ll be getting I have actually got a part time job already, with the potential for it to become full time when I graduate.” Another student, Owen Bradfield had been interested in a career in property for a long time and told us that, “When I saw this course on the college website I knew that it was something that I wanted to be a part of.”
Alex Selwyn was attracted by the diverse nature of the course, stating that, “As you get the property qualification along with the business side this gives you something to build on in the future. Property was always something that interested me. People are always going to need houses and so it seemed like a relatively stable career path.”
Studying a combination of academic and industry specific qualifications has in no way closed off career options for the students. The underpinning business studies qualification can
Another second year student, Deividad Todorov also has a part time job as an estate agent and he, like Aidan, hopes to be taken on full time at the end of the course. “When you have such a strong starting point it really helps you and attending the ARLA conference was a great way to get a feel for the industry.”
be applied to a variety of future careers and although the students will leave their studies fully prepared to go straight into employment in the property sector, their qualification also allows for the option of university study should they wish to do this.
“Compared to other people of my age, I will be more qualified when I leave college.”
Find out more about the course at the City College Norwich website: ccn.ac.uk/course/level-3-businessproperty-services
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EMPLOYABILITY
WHAT MAKES A SUCCESSFUL
LETTINGS AGENT ? ASSOCIATION OF RESIDENTIAL LETTING AGENTS PRESIDENT NIK MADAN EXPLAINS WHAT IT TAKES TO BE SUCCESSFUL AS A LETTINGS AGENT.
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t’s a daunting experience trying to get a foot in the door and secure that first interview for a job. You may lack confidence and feel like you don’t have the experience to even be considered a worthy candidate, let alone make a successful career out of it. But fear not, there are plenty of ways to evidence your abilities. For example to illustrate your communication skills you can draw on examples of written work that you have had marked at school or college where your communication has been noted as being very good and also by drawing on any presentations that you have delivered to an audience. If you’ve taken part in a debate team or spoken at any events use these as examples too.
OK, SO YOU’VE GOT THE INTERVIEW – WHAT NOW? Continue to evidence your communication skills through the interview process; listen carefully to questions and respond appropriately. Consider as well the communication skills that you have developed from activities such as being a team captain in a sports club.
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You can find out lots about a company by looking at the ‘about us’ section of their website. Showing an understanding of what the company does and also what the company values are will show the employer that you’re a good choice for the job.
HOW CAN I CONTINUE TO IMPRESS MY BOSS ONCE I’VE GOT THE JOB? “There is an old saying 'Attitude determines altitude', and this is especially true when starting out as a letting agent. No two days on the job are the same and agents face a variety of situations which can only be overcome using a host of problem solving skills and a can-do attitude. “The ability to negotiate and communicate effectively is critical as a lettings agent will have
to sell their services to prospective clients and then having secured an instruction, will have to persuade prospective tenants of the benefits of the property. “A hard-nosed approach to the facts in terms of a good working knowledge of relevant laws has to be teamed with diplomacy and softer skills, and a technical qualification provides not only essential skills but evidence of a commitment to the profession. “Each time the telephone rings it may bring good news in the form of opportunities or problems in the shape of complaints, tenants not keeping up with rent payments, maintenance issues and so on. The resourceful lettings agent needs to prioritise quickly, organise their day and field the unexpected, all the while keeping a smile on their face.”
For more information on becoming a lettings agent go to: arla.co.uk
EMPLOYABILITY
WHAT I LOOK FOR IN A BUDDING
ESTATE AGENT FORMER PRESIDENT OF THE NATIONAL ASSOCIATION OF ESTATE AGENTS, MARTYN BAUM TELLS US WHAT HE LOOKS FOR IN AN ASPIRING ESTATE AGENT. “You don’t have to have been doing this job for 20 years to be an excellent estate agent. When recruiting people into our industry 80 per cent of what I look for is in the character of the person, only 20 per cent comes from their experience. What I look for in a candidate is:
THE ABILITY TO COMMUNICATE “By this I don’t mean having the gift of the gab. Good communication skills in the estate agency business means having the ability to listen to and fully appreciate what your customer wants; only then will you be in a position to find solutions to their problems and communicate these to them.
A PRESENTABLE APPEARANCE ”You only have one chance to make a first impression – be on time and look the part. A good estate agent has polished shoes and a clean car,
which shows potential employers and clients that they take pride in their own appearance and will therefore take pride in representing them.
“80 per cent of what I look for is in the character of the person and only 20 per cent comes from their experience.” A GOOD UNDERSTANDING OF MATHS, ENGLISH AND IT “There are many occasions when you will need to use these skills. You may be working out what percentage an offer is below an asking price or writing a description of a property for a website, the local newspaper or for the showroom window. Drawing floor plans or measuring
architectural plans for new homes is common as is the ability to use estate agency software.
A PASSION AND ENTHUSIASM FOR THE JOB “Successful estate agents see their career as a lifestyle. They love what they do and thrive on doing the best for their clients. I always look for someone who is full of life and ready to take on any challenge that comes their way.
SOMEONE WHO PAYS ATTENTION TO DETAIL “People move house on average once every 10 years and it can be a stressful time in their lives. Choosing an agent to act on their behalf is one of their most important decisions. If you are chosen and you get it right, you will have a client for life. Get it wrong and not only will you lose that client but all of their friends and family as future clients. Having an eye for detail and being organised are two vital skills for any successful estate agent.”
For more information on becoming an estate agent go to: naea.co.uk
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CASE STUDY
APPRENTICESHIPS IN THE
PROPERTY INDUSTRY KATE BOYES OF ALEXANDRE BOYES AND ARLA BOARD MEMBER FOR THE EAST OF ENGLAND HAS SEEN FIRST-HAND THE POSITIVE EFFECTS OF EMPLOYING AN APPRENTICE, AS SHE EXPLAINS: “I was really keen to use the opportunity to champion training and apprenticeships within the property industry, a cause close to my heart. I worked with other organisations to highlight the fantastic apprenticeship opportunities available to young people. “In June 2015 my company Alexandre Boyes recruited our first apprentice Tate, who works as part of the property maintenance team. He has been a fantastic addition to the team and we plan to recruit a second apprentice this year.” Tate who is 17 and lives locally with his family in Tunbridge Wells has gained experience in decorating, carpentry, plumbing, groundwork and a host of other trades over the last year. As part of the scheme Tate is working towards a GQA Level 2 NVQ Diploma in Building Maintenance Multi-Trade Repair and Refurbishment at East Kent College where he studies once a week. The rest of the time he spends working with the busy maintenance department at Alexandre Boyes.
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“For me the joy of getting involved in the apprentice scheme is to provide local job opportunities to young people. I have lived and worked in Tunbridge Wells my whole life and I feel a sense of responsibility as a local business owner. Another huge benefit of working with an apprentice is that we can help Tate to identify his skills and develop his areas of interest. Our team benefits hugely from the enthusiasm and energy that comes from working with a young person while Tate is benefiting from the wealth of experience that our team is able to share with him. “As an industry, Construction, Planning and the Built Environment (the sector we fall into under the government’s categorisation) currently sits fifth out of a possible twelve categories when it comes to apprenticeship opportunities, something we should be proud of. However since 2010, and the fallout from the recession, the number of apprentices has dropped to the lowest levels recorded and the numbers are only just starting to increase again. My plan is to work with colleagues across the sector to help them see the benefits of working with an apprentice.”
NFOPP AWARDS
RISING STAR
PAIGE IS THE WINNER OF NFOPP AWARDING BODY’S RISING STAR AWARD. SHE TELLS US HOW MUCH SHE ENJOYS WORKING IN PROPERTY AND HOW MUCH WINNING THIS PRESTIGIOUS AWARD MEANS TO HER.
“It was an honour to win the Rising Star Award. I was completely surprised, happy and a bit overwhelmed. Being recognised through an award like this is of such great importance to me personally and also for my career moving forwards as it will no doubt serve me well in the future. “After I completed my GSCEs at school, getting good grades, I did what most young people do and I decided to stay on and study for A-levels. I studied dance, media, psychology, and English literature. Having finished my first year of study I decided that I was going in the wrong direction though. I knew that I didn’t want to go to university and so I made the decision to look for a full time job.
advisers across six branches and externally from other businesses. I also progress the sales for our busy Kendal branch, which means that I see things through from the sale agreed stage to completion. “When I first found out about the job at Poole Townsend I knew very little about the job but I was very keen to learn. I wasn’t knowledgeable in this line of work so getting onto the training program was definitely an achievement.
“I would advise any student who is considering a career in property to go for it!”
“I did my research and decided that a career in estate agency was for me. Now I’m a sales negotiator and progressor for Poole Townsend. I deal with the day-today aspect of residential sales, for example booking viewings, valuations, putting new properties on the market and dealing with clients in the office and over the phone. I work alongside solicitors and mortgage
“There are many aspects of my job that I find really rewarding, from getting a great testimonial from a client and completing a sale to hitting targets with my team. Not only does working in property provide opportunities for me to progress as an individual but working as part of a team is really enjoyable. “I would advise any student who is considering a career in property to go for it! You don’t need to start with masses of knowledge in the field. As long as you have a great work ethic, are friendly and eager to learn then you will have no trouble fitting into the job and doing well in this really exciting industry.”
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AUCTIONEERING
UNDER THE
HAMMER MEET KATIE SEMMENS, WINNER OF NAVA’S AUCTIONEER OF THE YEAR AWARD. WE ASKED WHAT INSPIRED HER TO PURSUE THIS CAREER PATH AS WELL AS HOW SHE FELT ABOUT WINNING THE AWARD. “Winning the Auctioneer of the Year Award was a fantastic experience and it was probably the biggest adrenaline rush I’ve ever had. My aim now is to do some charity auctions before finally standing on the rostrum to do the real thing. “I was always interested in working in the property sector and I spent a lot of time visiting my sister, who was an estate agent, during college breaks. When a position became available for the role of trainee negotiator I went for it and I was thrilled when I got it. Now, 12 years later I’m delighted to still be in property and even more delighted to be working in the world of auctioneering. “After several years working in estate agency, where I progressed from trainee to a
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managerial position, I decided that I was ready for a new challenge and I am now a senior auction valuer.
“Quite literally, every day you learn something new and no two days are the same.” “I had met Graham Barton of Homes under the Hammer fame previously. He is an auctioneer with Clive Emson Land and Property Auctioneers in the West Country and luck must have been on my side when I phoned to see if anything was available because there was! I joined Clive Emson as a senior auction valuer and I now cover
the whole of Cornwall and Somerset appraising properties and advising appropriately. “My advice to any young person who hasn’t yet considered a career in property is to do so because it’s a fantastic career choice. Property is all around us and every single day I’m learning more and more about it, whether it’s residential, commercial, industrial, development, agricultural or amenity, vacant or tenanted. Then, to add to the mix the heart-thumping and exciting auctioneering element makes a career in property, for me the perfect combination for an interesting, varied and thrilling working life. “Any person looking to enter the property auction industry would need to have or to develop a portfolio of skills including the ability to communicate well with all sorts of people from every walk of life, and in my opinion to be a bit ‘sponge like’ because quite literally, every day you learn something new and no two days are the same.”
• Residential Letting and Property Management • Legislation • Effective Selling (For Lettings) • Disputes and Damages the TDS Way • Ombudsman Best Practice • NFoPP Technical Award Support Course • See the full programme online
ARLA.CO.UK/TRAINING-COURSES
NAEA.CO.UK/TRAINING-COURSES
Whether you are starting out or looking for refresher training book online or call 01926 417 787 Part of the UK’s leading Property Professionals Network
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