Customer Journey Map

presents certificate and registers information the staff unpacking check the luggage pay the fees according to the regulations staff arranges and stores the luggage luggage is stored in manual storage room get the baggage during the storage time get the luggage beyond the storage time

Ask staff / others

How to find the deposit? It's troublesome to fill in the information

What is the characteristic of deposit?

What if fill in the wrong information?

What items must be taken out?

The waiting time is so long

The price is so expensive What if the voucher is lost

If only there were more options for storage time Did the staff keep my luggage well?

Will the suitcase be lost?

Is the check-in time over?

Is my suitcase? is very expensive

Is the luggage compartment damaged?

Why is there no time reminder?

The labor cost of the process is too high, the process is cumbersome, wasting too much time, and the storage time is not suitable for short-term depositors