FAMILY-OWNED BUSINESSES
Successful Bonds Thriving family-owned businesses in Charlotte A
ccording to the U.S. Census Bureau, about 90 percent of American businesses were family-owned in 2019. What’s the secret to running a successful family business? We interviewed business owners in Charlotte that rely on family members to help those enterprises run smoothly and thrive. family members have worked with the company at some point in their careers. Former employees and family members include Means’ late brother James Means; his nieces Javonna Martin, Nneka Means, Tonya Dubose and Jamila Lindsay.
Photo courtesy of Jamila Lindsay
Teamwork and serving the community
Several of Nathaniel Means’ family members have worked to help his income tax service succeed.
This Family Means Business By Sasha Manley
T
he average person will spend over 90,000 hours working in their lifetime, according to LinkedIn. These hours make up about one-third of your life. With so much of our careers dedicated to this time, being part of an authentic family dynamic can mean stronger commitments, security, pride, trust and mutual long-term visions. There are currently over 5 million family-owned businesses in the U.S. These companies make up nearly 80 percent of job creation, according to according to Family Enterprise USA. Working with family also promotes transgenerational entrepreneurship, which results in the continued legacy of independent business among families. Means Income Tax Service is an example of a company that counts on family members to contribute to its success. Charlottean
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Nathaniel Means has served Charlotte area residents for over 50 years. Means and his niece Jamila Lindsay spoke with Pride recently about owning a business that relies on family involvement to run smoothly.
Family business tree
Means Income Tax provides tax preparation, payroll and business return services. Before starting the company, Means, an Air Force veteran, was an auto mechanic and owned a mini-mart and club in Concord. The business began as a partnership with a friend but has turned into a company with his relatives. Current employees include his sister Myrtle Means who manages payroll services; his sisters Janette Dubose and Carol Ford who serve as front desk administrators; and his niece Trina Smith who works as a tax representative. It’s almost become a tradition to work in the business. As a result, several
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With any business, there will be plenty of ups and downs. There is a deeper dynamic when working with family. Means says it hasn’t been a problem. Everyone understands communication is essential for a successful business. It is also equally important to have healthy relationships with family members,” he explained. “Being able to have a workforce you can trust and that you know will work as hard as you do to maintain the family business is key.” The digital age has helped many current businesses get the word out about their services, but prioritizing the longevity before these modern conveniences results in two things; Professional service and word of mouth. These two key elements have guaranteed return business and referrals to Means Income Tax for over five decades. Clients have become family too. Means shared he picks up documents from clients who can’t make it to the office and does outof-state taxes when needed. “I love helping people,” he shared with a smiling face. Throughout the year, Means and family also provide tax and homeowner seminars. These meetings assist at-risk homeowners who need help before foreclosing.
Continuing the legacy
Looking ahead, Means plans to keep the business in the family. After working in the tax business for half a century, Means offers some sage advice: “Communicate. Nothing will happen that you cannot overcome. Treat the business like any other business and work hard. Always communicate, and everything will be okay.” Contact Means Income Tax Service at 704-333-1831 or visit them on Facebook.
