Join Date: Feb 2009 The V-Man Senior Member Senior Geek
Location: Langhorne, PA Posts: 421 Real Name: Vince
Frustrated Again
Back in November I posted a problem with my Excursion GMT, while adjusting the GMT hand for daylight savings times, I accidentally turned on the alarm function and was not able to turn it off. I took the advice of some fellow geeks and returned the watch for service. Today I received the watch back with a note stating that Invicta was not able to contact me so it was returned to me unrepaired. I have had the same phone numbers for more than 30 years and the same AOL email address since 1995 and they match the contact info on the eservice case I submitted and the note returned to me with the watch. How is it possible that I couldn't be contacted? I asked the customer service person and was told that they cannot verify the contact info. The best thing to do is to return the watch with a detailed explanation with contact information. Good advice but at my cost so I had to ask why was the reserve watch that I have owned only a year or two would require payment. The answer is to repair the broken clasp. What broken clasp as I return the watch for the alarm issue? Sure enough I look at the still packaged watch and the clasp is broken. So I ask, was the watch received this way since I insured it when I shipped it to you? I don’t know sir. How am I supposed to make a claim with UPS if you can’t tell me if the watch was received broken and why didn’t anyone bother to look at the eservice submission and note included with the watch detailing the actual reason I sent the watch in for service? I don’t know sir. So here I sit pondering what to do. The watch can now be purchased for about $200. This is the second time I’ve had to send this watch in for service. I have spent $44 this time to ship it to Invicta and have it returned to me unrepaired. I will have to spend another $44 for the third time plus at least $15 to repair the broken clasp and what ever is actually wrong with the watch. I love my Invicta watch collection but it shouldn’t be so frustrating and difficult to have a watch serviced.
__________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is
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The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #2 01-03-2011, 09:47 AM delo149
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wow!! I'd be furious and I don't have any advice at this point. Maybe Michael will see this and right the wrong.
delo149 View Public Profile Send email to delo149 Find all posts by delo149 Add delo149 to Your Contacts #3 01-03-2011, 09:52 AM Join Date: Jul 2009 Sparrow19
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I'd buy a new one for the $200 or so.. and then I'd make a science project out of this one.. take it all apart.. see how it works and use the parts later if needed.. ha.. or test out the durabilty.. keep under water for a long duration of time.. keep in the freezer.. throw it from the roof of your house, strap it with explosives (fireworks).. I dunno.. it all sounds fun.. haha
But seriously, sorry to hear about your issue.. nothing more frustrating than that.. Do something Invicta... __________________
Sparrow19 View Public Profile Send a private message to Sparrow19 Find all posts by Sparrow19 Add Sparrow19 to Your Contacts #4 01-03-2011, 09:58 AM Join Date: Jun 2010 jade330i Location: Atlanta, GA Senior Member Posts: 2,037 Super Geek Real Name: James
Good god man.....I can never understand how these kind of things happen!?!? Any practical answers anyone?
I wouldn't waste another cent on this watch were it mine.... __________________
More government is not the cure for the defect of less personal responsibility, it's an enabler; if people aren't accountable for their own actions then who is?"
jade330i View Public Profile Send a private message to jade330i Send email to jade330i Find all posts by jade330i Add jade330i to Your Contacts #5 01-03-2011, 10:57 AM Join Date: Jan 2010 Mike_NavyNuke Location: Norfolk VA Senior Member Posts: 2,345 Super Geek Real Name: Mike
Welcome to Invicta Customer Service hell. Talking to their normal customer service reps, it is nearly impossible to get anything accomplished. I recently argued for literally 15 minutes to talk to a supervisor and was told 'there is nothing he can do,
and that I can't talk to a supervisor'. Your best bet is to email Rebecca Baitz, one of the best CS Reps (look in the Invicta Customer Service thread for her Info)...her assistant will likely call you back in a few days to fix your issue...and if it is what you say it is; they will likely let you pick out a new replacement watch costing the same that you paid for yours... __________________
Mike_NavyNuke View Public Profile Send a private message to Mike_NavyNuke Find all posts by Mike_NavyNuke Add Mike_NavyNuke to Your Contacts #6 01-03-2011, 10:59 AM Join Date: Nov 2009 boaters Location: Washington Senior Member Posts: 2,153 Super Geek Real Name: Mike
I Just Do't Know WHY They Don't Get This Issue Fixed ... Sorry For Your Frustration.
boaters View Public Profile Send a private message to boaters Find all posts by boaters Add boaters to Your Contacts #7 01-03-2011, 11:01 AM Join Date: Mar 2008 rjones1994 Location: Sanford, Florida Senior Member Posts: 1,745 Super Geek Real Name: BOB
While we hear some good servive from Invicta, stories like your take more of the threads. I an sure they would be first to say that they have to do better, but I am very sorry to hear of your dealings with them. That said, I would be having a cow over this.
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Send a private message to rjones1994 Find all posts by rjones1994 Add rjones1994 to Your Contacts #8 01-03-2011, 11:03 AM Join Date: Nov 2009 DPM Location: Cumming, GA Senior Member Posts: 1,948 Super Geek Real Name: Dan
That just sucks! I would call back and argue that the clasp was not broken when it went out. They can fix this or free in place of not contacting you the first time. Good Luck! __________________ Patience is a virtue few WatchGeeks have...
DPM View Public Profile Send a private message to DPM Find all posts by DPM Add DPM to Your Contacts #9
01-03-2011, 11:08 AM X-James
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Maybe they sent you back the wrong watch and mixed up some paperwork on there end. Does the alarm function work on the watch they sent back?
X-James View Public Profile Send a private message to X-James Find all posts by X-James Add X-James to Your Contacts #10 01-03-2011, 11:25 AM the watcher
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That is absolutely ridiculous!!! Sorry you are in this position.
the watcher View Public Profile Send a private message to the watcher Find all posts by the watcher Add the watcher to Your Contacts #11 01-03-2011, 11:43 AM Join Date: May 2009 reliefcp Location: Everett Wa. Senior Member Posts: 7,580 True WatchGeek Real Name: C.J.
Incredible CS in a very bad way.Any other company will take care of you but its a crap shoot with Invicta. I wouldnt spend another cent on that watch but try to contact Rebecca is all I can tell you. I would write it off as a lesson learned. Local jeweler could probably have fixed it for less than your original shipping charge.Mike is not in CS so he probably cant help you but it wont hurt to ask. __________________
reliefcp View Public Profile Send a private message to reliefcp Find all posts by reliefcp Add reliefcp to Your Contacts #12 01-03-2011, 12:15 PM Join Date: Jun 2008 Gregg Location: Vallejo, Calif. Senior Member Posts: 3,091 Master WatchGeek Real Name: Gregg (New Geek)
Sorry to hear your pain and frustration. I would be writing their President, Eyal Lalo about this!
Gregg View Public Profile Send a private message to Gregg Find all posts by Gregg Add Gregg to Your Contacts #13 01-03-2011, 02:24 PM Join Date: Jun 2009 jlovesseconds
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you are a very patient man,good luck __________________
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Send email to jlovesseconds Find all posts by jlovesseconds Add jlovesseconds to Your Contacts #14 01-03-2011, 03:23 PM Join Date: Feb 2009 The V-Man Senior Member Senior Geek
Location: Langhorne, PA Posts: 421 Real Name: Vince
Thanks everyone for the kind words and support. I will certainly keep you all posted. __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is
The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #15
01-03-2011, 03:25 PM Join Date: Feb 2009 The V-Man Senior Member Senior Geek
Location: Langhorne, PA Posts: 421 Real Name: Vince
Quote: Originally Posted by X-James Maybe they sent you back the wrong watch and mixed up some paperwork on there end. Does the alarm function work on the watch they sent back?
same watch same issue only now it has a broken clasp __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is
The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #16
01-03-2011, 03:30 PM Join Date: Jun 2009 50mm&up
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I saw a nice used one in the For Sale section. This watch is telling you its time to dump it, lol. Good luck, thats why we collect so many, so when there are issues, we have many more to choose from when they are seeing the "doctor". __________________
RIP My Brother Frank!
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Find all posts by 50mm&up Add 50mm&up to Your Contacts #17 01-03-2011, 05:38 PM rjgawriluk@ameritech.net
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Another Invicta CS horror story for the books. I hope I never become a victim in such a case. Good luck in attaining what is rightfully yours. __________________ We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time. T. S. Eliot
rjgawriluk@ameritech.net View Public Profile Send a private message to rjgawriluk@ameritech.net Find all posts by rjgawriluk@ameritech.net Add rjgawriluk@ameritech.net to Your Contacts #18 01-03-2011, 05:42 PM
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you have the luck of the irish. __________________
kdog45 View Public Profile Send a private message to kdog45 Find all posts by kdog45 Add kdog45 to Your Contacts #19 01-03-2011, 05:48 PM
Join Date: Feb 2009 The V-Man Senior Member Senior Geek
Location: Langhorne, PA Posts: 421 Real Name: Vince
Quote: Originally Posted by kdog45
you have the luck of the irish. with this watch without bad luck I'd have no luck at all __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is
The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #20 01-04-2011, 06:45 AM
Join Date: Feb 2009 The V-Man Senior Member Senior Geek
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I sent an email to Rebecca asking for her help. She has helped me like so many of us in the past so I am optimistic she will again. I'll keep you all posted. __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is
The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #21 01-04-2011, 06:07 PM
Join Date: Feb 2009 The V-Man Senior Member Senior Geek
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I received a call from Rebecca's very charming assistant Millie this afternoon. She offered to send me a shipping label to return my watch at Invicta's expense, she will waive the return shipping charge and fix the clasp at no charge. Now all I have to do worry about is cost to repair whatever caused my watch to malfunction if its not covered by the warranty. I love happy endings so far it looks like I may get one. __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is
The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #22 01-05-2011, 12:34 AM
DHL
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Quote: Originally Posted by The V-Man I received a call from Rebecca's very charming assistant Millie this afternoon. She offered to send me a shipping label to return my watch at Invicta's expense, she will waive the return shipping charge and fix the clasp at no charge. Now all I have to do worry about is cost to repair whatever caused my watch to malfunction if its not covered by the warranty. I love happy endings so far it looks like I may get one. Should be covered as it sounds like a defective movement. What a Jekel/Hyde organization. To be treated so poorly by one person but properly by another...
DHL View Public Profile Send a private message to DHL Find all posts by DHL Add DHL to Your Contacts #23 01-09-2011, 07:18 PM grow
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Glad somthing is finally going your way. Good luck the rest of the way Joe
grow View Public Profile Send a private message to grow Send email to grow Find all posts by grow Add grow to Your Contacts #24 01-09-2011, 07:25 PM Join Date: Dec 2009 bosco7558 Location: Orlando, Florida Senior Member Posts: 675 Veteran Geek Real Name: ed
I hope Rebecca is paid a decent wage since she seems to be the only one at Invicta CS that knows what she's doing!!!! Good luck Vin keep us posted
bosco7558 View Public Profile Send a private message to bosco7558 Find all posts by bosco7558 Add bosco7558 to Your Contacts #25 01-09-2011, 07:40 PM Join Date: Nov 2009 boaters Location: Washington Senior Member Posts: 2,153 Super Geek Real Name: Mike
I Have Had Nothing But Positive Experiences With Rebecca Very Nice Helpful Lady.
BIG T LI
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Hope it works out well for you! Still stinks that you had to jump through hoops. __________________
BIG T LI View Public Profile Send a private message to BIG T LI Visit BIG T LI's homepage! Find all posts by BIG T LI Add BIG T LI to Your Contacts #27 01-09-2011, 09:11 PM
13ECHO
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limit your risk. 13ECHO View Public Profile Send a private message to 13ECHO Send email to 13ECHO Find all posts by 13ECHO Add 13ECHO to Your Contacts #28 01-09-2011, 09:35 PM Join Date: Aug 2008 Posts: 2,411
CHRONOKEN Senior Member Super Geek
Dealing with Invicta is like a Carnival Game.
More often than not, you walk away frustrated, but sometimes you get lucky. Let's just hope you get your watch back in good order, at the Carnival's expense. Good luck, Ken.. CHRONOKEN View Public Profile Send a private message to CHRONOKEN Find all posts by CHRONOKEN Add CHRONOKEN to Your Contacts #29 01-09-2011, 10:27 PM Join Date: Aug 2010 Location: Simi Valley, CA Posts: 1,107 Real Name: John
WTF Senior Member Super Geek
Quote:
Originally Posted by DHL What a Jekel/Hyde organization. To be treated so poorly by one person but properly by another... Yeah, talking with their CS is like talking to the IRS, each person gives you a different answer... When I had my problem, I should have tried this Rebecca you all keep mentioning. Oy! __________________
It's better to have loved and lost, then to never have had that special watch...
WTF View Public Profile Send a private message to WTF Find all posts by WTF Add WTF to Your Contacts #30 01-10-2011, 06:43 AM
The V-Man
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I received the return mailing lablel on Friday and so the process begins again...... __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #31 01-10-2011, 06:59 AM
Hotspur Senior Member Super Geek
Good luck and keep us posted. __________________
They all wound - the last one kills (inscribed below a 15th century clock) Hotspur View Public Profile Send a private message to Hotspur Find all posts by Hotspur Add Hotspur to Your Contacts #32 01-10-2011, 07:22 AM
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TimLovesWatches
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Originally Posted by boaters I Have Had Nothing But Positive Experiences With Rebecca Very Nice Helpful Lady. DITTO!! __________________ Never forget those who are serving to keep our way of life. TimLovesWatches View Public Profile Send a private message to TimLovesWatches Find all posts by TimLovesWatches Add TimLovesWatches to Your Contacts #33 03-08-2011, 10:05 AM
The V-Man
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reached out to Millie to check the status of the watch repair and she says it should be done by the middle of May. Stay tuned...... __________________ If a man's mistakes determine what he was, then what he does about those mistakes, should determine what he is The V-Man View Public Profile Send a private message to The V-Man Send email to The V-Man Find all posts by The V-Man Add The V-Man to Your Contacts #34 03-08-2011, 10:13 AM
Firefighter
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So far a good ending to a bad begining. Sorry to hear this as I would loose it. Firefighter View Public Profile Send a private message to Firefighter Send email to Firefighter Find all posts by Firefighter Add Firefighter to Your Contacts #35 Yesterday, 10:27 PM Join Date: May 2009 Location: Columbus Posts: 34
Descartes Member Member Geek
There is always small claims court! That will usually get someone’s attention.