Join Date: Feb 2008 jskelton WatchGeeks Owner
Posts: 15,133 Real Name: "Diamond Jim" Skelton
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Quote: Originally Posted by WatchYaThink Thanks for unlocking. Can I ask a couple of quick questions: 1. When you said that, "Our customer service at ShopNBC has been made aware of an issue a few days ago, and are currently assessing it to bring out the best solution for those inconvenienced." Does that imply that it has been confirmed and acknowledged that those are not real diamonds being used? 2. There are several models of "Diamond Classique", is the Classique Botique the only specific model that is in question, or does this issue apply to all of the Diamond Classique models? Thanks.
I can only 'confirm' that the mistake was caught, the confusion was found, and all steps to take care of it to the customer's complete satisfaction are underway. When ShopNBC CS management has decided on the right path, they will contact the customer directly as their sales records will indicate those affected by this issue.
No one should be calling them yet, the management team has not made the final decisions, so a phone rep won't have any clue what you're talking about yet. __________________
Quote: Originally Posted by charleswatts Your candor in the explanation reveals the nature of the relationship you have formed with your viewers.
jskelton View Public Profile
Send a private message to jskelton Visit jskelton's homepage! Find all posts by jskelton Add jskelton to Your Contacts #18 Yesterday, 10:06 PM Join Date: Sep 2008 WatchYaThink Location: Sunnyvale, CA Senior Member Posts: 3,015 Master WatchGeek Real Name: Larry
Mistake .... ?? The term "diamond" is part of the model name that was created by Invicta, the precense of the diamonds was emphasized during the on air presentation, diamonds are mentioned in the online descriptions .... if those are actually crystals, wow, that is some "mistake"! In addition to the Classique Botique which I have already given as a gift, my wife also owns two other Classique models, a J179783 MOP, and a J179103 with red sandstone. The description says, "The bezel features a beaded design with 20 white diamond accents." Could you please address the second part of my question, is it only the Diamond Classique Botique model that does not actually have diamonds, or is this an issue with all of the "Diamond Classique" models? __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein
WatchYaThink
View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #19 Yesterday, 10:10 PM Join Date: Feb 2008 jskelton WatchGeeks Owner
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Once again.... it is up to ShopNBC's Customer Service (not a host) to provide the explanation to the few who will have this issue. There was an internal confusion between models, and it is being taken care of. __________________
Quote: Originally Posted by charleswatts Your candor in the explanation reveals the nature of the relationship you have formed with your viewers.
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#20 Yesterday, 10:17 PM Join Date: Oct 2009 JDinNOLA
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Clearly Jim is not in a position to say any more on the subject. I sincerely hope that those affected will indeed be completely satisfied soon.
JDinNOLA View Public Profile Send a private message to JDinNOLA Find all posts by JDinNOLA Add JDinNOLA to Your Contacts #21 Today, 03:00 AM scott99
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Wow ! Between THIS and the "Swiss" debacle, I really am questioning Invicta and ShopNBC's integrity. Though I was drooling over the 7750 diver this weekend, I'm glad I haven't bought an Invicta since March. They've really lost my trust.
scott99 View Public Profile Send a private message to scott99 Find all posts by scott99 Add scott99 to Your Contacts #22 Today, 03:07 AM Join Date: Apr 2009 curiousgeorge Location: Mpls Senior Member Posts: 2,537 Master WatchGeek Real Name: George
This is really bad. No excuses, just bad. Calls into question every model of Classique, including some I've purchased as gifts. Not going to get too negative here, but this is seriously bad news considering the watch in question was a TTV that many purchased, that was sold based on real diamonds as the hook to buy. It was a big seller also. Yikes!
curiousgeorge
View Public Profile Send a private message to curiousgeorge Find all posts by curiousgeorge Add curiousgeorge to Your Contacts #23 Today, 03:12 AM Join Date: Mar 2008 timeman Senior Member True WatchGeek
Location: Long Island, New York Posts: 5,021 Real Name: Jerry
Who determined the description and specifications of this watch, and other Invicta watches sold on ShopNBC? Is it Invicta telling ShopNBC what's in their watches or the other way around? I'm assuming it's the former, the first option. ShopNBC should be the one determining the description and specifications of what is printed on their web site and told to the viewing audience on air. If this takes inspecting each watch so be it.Too many Invicta products are being sold on ShopNBC that are not what they are stated to be. As a result it hurts the reputation of ShopNBC and Invicta, not to mention the cost to both for items being returned for refunds. When I pick up my wife's watch from the jeweler, I'll request a written appraisal on the stones. Even if it cost me to do so. __________________
timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #24 Today, 03:24 AM Join Date: Mar 2008 timeman Senior Member True WatchGeek
Location: Long Island, New York Posts: 5,021 Real Name: Jerry
Quote: Originally Posted by curiousgeorge This is really bad. No excuses, just bad. Calls into question every model of Classique, including some I've purchased as gifts. Not going to get too negative here, but this is seriously bad news considering the watch in question was a TTV that many purchased, that was sold based on real diamonds as the hook to buy. It was a big seller also. Yikes! These watches sold as recently as Sunday, July 25, 2010 at 9:00 AM ET. And at that time over 3200 watches in all variations had sold, which I assume includes the ones that sold as the TTV on June 29th. I still have the show on my DVR, and during the entire presentation it was reported the watches had 42 diamonds. In fact that was the main selling point of the watch. __________________
timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #25 Today, 03:44 AM Join Date: Apr 2008 richhoff Location: Atmore, AL Senior Member Posts: 3,371 Master WatchGeek Real Name: Rich
While this is certainly a terrible thing, some are starting to jump to conclusions and none of us know the facts yet on how and why this happened. It sounds to me that maybe ShopNBC made a mistake and listed the watch wrong? I certainly can't believe that someone purposely misrepresented the watch. Maybe some of the stones are diamonds (around the bezel) and some of the stones are crystals? We should hear an explanation shortly. This may be a watch that was sold by ShopNBC only? I can't find it listed on any other sites anywhere, including Invicta's website. One thing for sure. If it's a description problem with this entire model, ShopNBC should pull the
diamonds from their listing. It's still listed that way. http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N __________________ Corvettes & Watches
Two Expensive Hobbies.
scott99 Senior Member Veteran Geek
Join Date: Mar 2009 Location: Great Neck, NY Posts: 733
Quote:
Originally Posted by richhoff While this is certainly a terrible thing, people are starting to jump to conclusions and none of us know that facts yet on how and why this happened. It sounds to me that maybe ShopNBC made a mistake and listed the watch wrong? I certainly can't believe that someone purposely misrepresented the watch. Maybe some of the stones are diamonds (around the bezel) and some of the stones are crystals? We should hear an explanation shortly. This may be a watch that was sold by ShopNBC only? I can't find it listed on any other sites anywhere, including Invicta's website. One thing for sure. If it's a problem with this entire model, ShopNBC should pull the diamonds from their listing. It's still listed that way. http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N Read the comment above yours. It has been stated that the watch has been shown on ShopNBC several times with the hosts talking about the diamonds as a selling point each time. Nobody is jumping to conclusions. It means the ShopNBC host and possibly the Invicta employee is mentioning the diamonds time and again. scott99 View Public Profile Send a private message to scott99 Find all posts by scott99 Add scott99 to Your Contacts #27
Today, 04:08 AM
Brant
Join Date: May 2010 Location: Mason, OH Posts: 229 Real Name: Brant
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Quote:
Originally Posted by JDinNOLA Clearly Jim is not in a position to say any more on the subject. I sincerely hope that those affected will indeed be completely satisfied soon. I agree. Jim is just a host and he has come to our aid again. I am quite certain this could get blown out of proportion but lets see what our fellow watch geeks find out. __________________ We sleep safe in our beds because rough men stand ready in the night to visit violence on those who would do us harm. ~ George Orwell Brant View Public Profile Send a private message to Brant Send email to Brant Find all posts by Brant Add Brant to Your Contacts #28 Today, 04:15 AM
curiousgeorge Senior Member Master WatchGeek
Join Date: Apr 2009 Location: Mpls Posts: 2,537 Real Name: George
Considering Jim closed the thread to verify that a mistake has occurred, verified said mistake and re-opened the thread telling people a remedy from ShopNbc is coming, means someone made a big boo-boo. It's a shame, but it happened, people are going to be contacted who bought this watch by ShopNbc and people will get what resolution they want. Nothing more can be done then that. curiousgeorge View Public Profile Send a private message to curiousgeorge Find all posts by curiousgeorge Add curiousgeorge to Your Contacts #29 Today, 04:21 AM
Join Date: Mar 2008 Location: Long Island, New York Posts: 5,021 Real Name: Jerry
timeman Senior Member True WatchGeek
Quote:
Originally Posted by richhoff It sounds to me that maybe ShopNBC made a mistake and listed the watch wrong? I certainly can't believe that someone purposely misrepresented the watch. This might very well be the case. But why didn't Invicta pick up on this and correct the misstatement? They did manufacture the watch. Sounds like no one knows what's going on. I appreciate Jim's help in this matter, and happy to see ShopNBC will rectify the situation for those affected. __________________
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richhoff
Join Date: Apr 2008 Location: Atmore, AL Posts: 3,371 Real Name: Rich
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Quote:
Originally Posted by timeman This might very well be the case. But why didn't Invicta pick up on this and correct the
misstatement? They did manufacture the watch. Sounds like no one knows what's going on. I appreciate Jim's help in this matter, and happy to see ShopNBC will rectify the situation for those affected. I agree with you that it would have been great if someone from Invicta noticed the mnistake, but they make thousands of watches, and Michael said they can't possibly know everything about every watch. They were probably just going with the flow and using SNBC's description. I'm sure this will get rectified. __________________ Corvettes & Watches
Two Expensive Hobbies. richhoff View Public Profile Send a private message to richhoff Find all posts by richhoff Add richhoff to Your Contacts #31 Today, 04:39 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,021 Real Name: Jerry
timeman Senior Member True WatchGeek
Quote:
Originally Posted by richhoff I agree with you that it would have been great if someone from Invicta noticed the mnistake, but they make thousands of watches, and Michael said they can't possibly know everything about every watch. They were probably just going with the flow. I'm sure this will get rectified.
I agree. I don't blame Mike ,Jill or SNBC hosts. They only report what is told to them regarding what's in the watches. But something needs to be done jointly between SNBC and Invicta to correct these types of problems in the future. Most of my watches are Invicta, and I think they make great watches over all. But it's getting to the point where I can't rely on what is being told to me, as to the specifications of their watches. __________________
timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #32 Today, 04:55 AM Join Date: Dec 2009 Location: Nu Joisey Posts: 816 Real Name: Ken
kingswords Senior Member Veteran Geek
Quote:
Originally Posted by curiousgeorge This is really bad. No excuses, just bad. Calls into question every model of Classique, including some I've purchased as gifts. Not going to get too negative here, but this is seriously bad news considering the watch in question was a TTV that many purchased, that was sold based on real diamonds as the hook to buy. It was a big seller also. Yikes! It calls into question every watch with diamonds (or not) sold by SHOP and manufactured by INVICTA and calls into question Invicta's integrety in general. I have ProDivers with diamonds. I've got to say that I didn't expect too much where the diamond issue was concerned. I wasn't buying diamonds, I was buying the watch. You get what you pay for so who really expects that the diamonds, if they are diamonds, would be of high quality in the first place. They are so small on my watches that the mounting is bigger than the diamonds themselves.
However, if INVICTA said they were diamonds, they ought to be. I just bought the Pro Diver 7750. These issues cast a pall over the authenticity of everything Invicta sells. The whole DD thing and the "SWISS MADE" issue come to mind right away. I find this whole thing disturbing. If they were crystals, why not say so. Swarofsky crystals, for instance, are in all sorts of jewelry and are highly valued. I have compassion for Jim having to constantly opologize for these debacles. Jim doesn't build the watches. INVICTA should not put him(or Michael or Jill) in this position. I am a professional salesman and I know what its like to deal with the public on a wide variety of customer service issues. On a daily basis I think about the claims I am going to make about the product I sell. Obviously, I hold Jim in high regard. INVICTA, you are breaking my heart. Maybe I'm too much of a romantic to believe that integrety exists anywhere. This is sad. __________________
"Time wounds all heals." Mr Peabody kingswords View Public Profile Send a private message to kingswords Send email to kingswords Find all posts by kingswords Add kingswords to Your Contacts #33 Today, 05:17 AM
acertaingirl
Join Date: Nov 2009 Location: NY Metro Area Posts: 265
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Kings...you took the words right out of my mouth. This certainly casts a pall over the entire Invicta line - come on - they're either diamonds or they're not! __________________
acertaingirl View Public Profile Send a private message to acertaingirl Find all posts by acertaingirl Add acertaingirl to Your Contacts #34 Today, 05:37 AM Join Date: Apr 2008 Location: Yonkers, NY Posts: 2,509 Real Name: Darius
Budabear Senior Member Master WatchGeek
I've purchased several watches for my wife with "Diamonds" and a LE COSC Diver with Diamonds on the Dial. I hope this does not mean that we have to get all of the different Invicta Diamond watches checked for authenticity. __________________
Budabear View Public Profile Send a private message to Budabear Send email to Budabear Find all posts by Budabear Add Budabear to Your Contacts #35 Today, 05:49 AM Join Date: Nov 2009 Location: Cumming, GA Posts: 937 Real Name: Dan
DPM
Senior Member Veteran Geek
No offense to the people that have ordered this watch.. Did you really expect to get 42 real diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver were crystals. Again, I don't want to offend anybody who has purchased this watch under the pretense that these were real diamonds.. The old adage that "you get what you paid for" certainly comes to mind. DPM View Public Profile Send a private message to DPM Find all posts by DPM Add DPM to Your Contacts #36 Today, 05:55 AM
acertaingirl
Join Date: Nov 2009 Location: NY Metro Area Posts: 265
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If a watch doesn't contain real diamonds, it shouldn't be SOLD as a diamond watch! There
should BE no further discussion - plain and simple. No excuses, no explanations - where is Invicta's AND Shop's quality control. They should do random checks on everything they sell, taking the item apart and making sure they know what they are selling. Why do I have a feeling Invicta will be blaming their "new diamond supplier" for sending them fakes. That is also no excuse - they should have tested some before using them in their products. __________________
acertaingirl View Public Profile Send a private message to acertaingirl Find all posts by acertaingirl Add acertaingirl to Your Contacts #37 Today, 05:56 AM Join Date: Apr 2008 Location: Yonkers, NY Posts: 2,509 Real Name: Darius
Budabear Senior Member Master WatchGeek
Quote:
Originally Posted by DPM No offense to the people that have ordered this watch.. Did you really expect to get 42 real diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver were crystals. Again, I don't want to offend anybody who has purchased this watch under the pretense that these were real diamonds.. The old adage that "you get what you paid for" certainly comes to mind.
Yes you are correct you do get what you pay for but there is a huge differenct between crystals, flawed diamonds and good diamonds. If purcchasing a watch with diamonds for a small amount of money then you don't expect good quality diamonds. What you expect is something authentic, not something not even close to what it is suppose to be. I think the last think that should have been said here is "You Get What You Pay For". These people obviously have not gotten what they paid for by anyone's understanding. __________________
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Ticktock389PRI Senior Member Super Geek
Join Date: Apr 2008 Location: Dutchess County NY Posts: 1,282 Real Name: Jim Phalen
Sometimes crystals or CZs look better than cheapo diamonds would. I sent back a Throttle a long rime ago. The "diamonds" on the bezel were dull, opaque,milky etc. I suppose many are happy with the prestige of the word "diamonds" even if they don't measure up. Ticktock389PRI View Public Profile Send a private message to Ticktock389PRI Send email to Ticktock389PRI
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sunaru Senior Member Senior Geek
Quote:
Originally Posted by DPM No offense to the people that have ordered this watch.. Did you really expect to get 42 real diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver were crystals. Again, I don't want to offend anybody who has purchased this watch under the pretense that these were real diamonds.. The old adage that "you get what you paid for" certainly comes to mind. so with that logic the lie that was told becomes ok?? let not make excuses here.. sunaru View Public Profile Send a private message to sunaru Find all posts by sunaru Add sunaru to Your Contacts #40 Today, 06:11 AM Join Date: Apr 2008 Location: Yonkers, NY Posts: 2,509 Real Name: Darius
Budabear Senior Member Master WatchGeek
This is true about CZ's. Some of them do really look quite nice. However, the problem isn't which looks nicer it is what did you pay for. If the word diamond is anywhere in the name or description then you expect exactly that, not crystals. I can't imagine anyone settling for bad diamonds. I've purchased
several SL watches for my wife and one for my self and have never been happy with any of them. They all went back immediately. I'm talking really horrible looking muddy diamonds. The Invicta watches that I have picked for my wife, such as the Donna on the rocks and a women's Speedway with 1.74ct on the bezel were extremely gorgeous watches. I would expect the same quality of diamonds in the Classique at the price that it sold for but I would expect diamonds nevertheless. __________________
Budabear View Public Profile Send a private message to Budabear Send email to Budabear Find all posts by Budabear Add Budabear to Your Contacts #41 Today, 06:12 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,021 Real Name: Jerry
timeman Senior Member True WatchGeek
Quote:
Originally Posted by DPM No offense to the people that have ordered this watch.. Did you really expect to get 42 real diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver were crystals. Again, I don't want to offend anybody who has purchased this watch under the pretense that these were real diamonds.. The old adage that "you get what you paid
for" certainly comes to mind. Yes I did expect to get diamonds when it was stated they were diamonds, and I assume the over 3200 people who purchased the same watch did too. Otherwise why buy it. I suspected the diamonds were small, of low quality, and inexpensive; that's why I believed they were diamonds. When something is advertised on a reputable network like SNBC, you expect to get what was advertised. I don't want to watch SNBC and have to second guess what's being sold, as to the authenticity of the merchandise. But it's getting to that point I'm afraid to say. __________________
timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #42 Today, 06:18 AM
NCEngineer
Join Date: Jun 2010 Posts: 78
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The most sensible thing is to wait for a "second opinion" from someone expert on diamonds. If I was anyone that owned an Invicta with diamonds, I'd take it to be examined. Who knows, right? Didn't Renato also have a major issue with diamonds in the past? NCEngineer View Public Profile Send a private message to NCEngineer Find all posts by NCEngineer Add NCEngineer to Your Contacts #43 Today, 06:19 AM
Join Date: Apr 2008 Location: Yonkers, NY Posts: 2,509 Real Name: Darius
Budabear Senior Member Master WatchGeek
Quote:
Originally Posted by timeman Yes I did expect to get diamonds when it was stated they were diamonds, and I assume the over 3200 people who purchased the same watch did too. Otherwise why buy it. I suspected the diamonds were small, of low quality, and inexpensive; that's why I believed they were diamonds. When something is advertised on a reputable network like SNBC, you expect to get what was advertised. I don't want to watch SNBC and have to second guess what's being sold, as to the authenticity of the merchandise. But it's getting to that point I'm afraid to say.
+2 __________________
Budabear View Public Profile Send a private message to Budabear Send email to Budabear Find all posts by Budabear Add Budabear to Your Contacts #44 Today, 06:24 AM
Join Date: Oct 2009 Location: The "Garden spot of America"; New Jersey Posts: 125 Real Name: Larry
lwagner328 Senior Member Senior Geek
Perhaps Im niave, but its unfathamable to me that Invicta would "advertise" real diamonds and not use them...........with the shear volume of watches they sell, sooner or later someone had to have them apraised or checked out for authenticity..........my bet is on the jeweler not being accurate...........could the supplier to Invicta be deluting the shipment with a small percentage of crystals......perhaps...........but i cant see how Invicta would do this....am I being Niave........no I dont think so........... lwagner328 View Public Profile Send a private message to lwagner328 Send email to lwagner328 Find all posts by lwagner328 Add lwagner328 to Your Contacts #45 Today, 06:35 AM
tampa8
Join Date: Oct 2008 Location: Tampa FLorida & Storrs Ct Posts: 1,193
Senior Member Super Geek
Quote:
Originally Posted by DPM No offense to the people that have ordered this watch.. Did you really expect to get 42 real diamonds for $119? I wouldn't be surprised if the 8 diamonds in my Reserve Pro Diver were crystals. Again, I don't want to offend anybody who has purchased this watch under the pretense that these were real diamonds.. The old adage that "you get what you paid for" certainly comes to mind. I am offended. I am offended that you think we are all idots for thinking they were diamonds. You get what you pay for, implicitly means you get diamond accents. The quality certainly is not speicified, but the fact they are diamonds was repeated and repeated. Why wouldn't you think they were diamonds? If I am buying from a reputable seller that is. Are you saying not to believe Shop, they are in on it? To me, this is not a Shop mistake other than they sold them as they were told what they were. Glad so many seem to agree with that. This is on Invicta. Perhaps Shop needs to start verifying these things on their own? __________________
You mean what time is it now? tampa8 View Public Profile Send a private message to tampa8 Find all posts by tampa8 Add tampa8 to Your Contacts #46 Today, 06:39 AM Join Date: May 2009 Location: Altamonte Springs, FL Posts: 401 Real Name: Rob
rhickey Senior Member Senior Geek
I have an older miyota driven pro diver with diamonds (INV 4848). I think I might check to see if those are real today. Hopefully this is just a mix up with the classique models. rhickey View Public Profile Send a private message to rhickey Find all posts by rhickey Add rhickey to Your Contacts #47 Today, 06:42 AM Join Date: Jan 2010 Location: THA BRONX Posts: 337
sunaru Senior Member Senior Geek
Quote:
Originally Posted by lwagner328 Perhaps Im niave, but its unfathamable to me that Invicta would "advertise" real diamonds and not use them...........with the shear volume of watches they sell, sooner or later someone had to have them apraised or checked out for authenticity..........my bet is on the jeweler not being accurate...........could the supplier to Invicta be deluting the shipment with a small percentage of crystals......perhaps...........but i cant see how Invicta would do this....am I being Niave........no I dont think so........... yeah at this point i think they would.. i mean we were told swiss=swiss made for how long
before a geek cracked open the case on a watch to find the truth?? are you being naive?? well thats your call to make....