Join Date: Apr 2008 Posts: 19
watchme52 Junior Member New Geek rose gold layering warranty issue
I am really mad. I sent my wife's watch (Invicta ladies diver with chocolate diamonds on the bezel, rose gold bracelet and white MOP dial) in for service under the warranty (5 year platinum) purchased 3 years ago because the rose gold layering was wearing off in numerous places. All I hear from Eyal and Jim on shopnbc is how good the layering is and that it should never wear off under normal usage. I have purchased numerous watches from Invicta and found that to be the case. Only 1 time did the rose gold layering start to wear and I sent it in and the watch was promptly replaced. I received an email and a phone call from invicta telling me I had to pay $100.00 to replace the bracelet. When I asked why isn't this covered by the warranty, I was told that because the wearing off of the rose gold layering was due to normal wear and tear and this is not covered by the warranty. I was shocked because one of the selling points of Invicta watches with rose, yellow gold or black IP plating is that it will not wear off under normal conditions. My wife rotates her watches so its not as if it is the only watch she has. I am really disappointed. I gave them my credit card to pay the 100.00 so I could get the watch back because my wife really likes this watch. Has anyone had this problem with the plating wearing off or Invicta's CS giving a response like this? watchme52
3 Lastest Threads by watchme52 Thread
Forum
Last Poster
rose gold layering warranty issue
Customer Service Inquiries and Contact
Geoff150
12
150
06-17-2010 06:58 PM
Invcta subaqua
General Invicta Watch Discussions
Arcom8065
8
163
11-26-2009 04:46 AM
reserve collection
General Invicta Watch Discussions
bluloo
11
280
09-03-2008 09:49 AM
watchme52 View Public Profile Send a private message to watchme52 Find all posts by watchme52 Add watchme52 to Your Contacts #2 06-17-2010, 07:06 PM
Replies Views
Last Post
Join Date: Aug 2009 Location: Silver Spring, MD Posts: 1,039 Real Name: Allen
anbick Senior Member Super Geek
I would be pretty pissed as well. Have you spoken with Eyal or one of the Supervisors? __________________
Time, Time, Time Is On Your Side...Yes it is. anbick View Public Profile Send a private message to anbick Send email to anbick Find all posts by anbick Add anbick to Your Contacts #3 06-17-2010, 07:08 PM Join Date: Feb 2009 Location: Long Island, NY Posts: 1,664 Real Name: Doug
Ronko nko Man Senior Member Super Geek
I havn't had to go this route so far, but I kinda remember many times mentioned the same as you on the layering under "normal wear & tear. __________________
Ronko Man View Public Profile Send a private message to Ronko Man Send email to Ronko Man Find all posts by Ronko Man Add Ronko Man to Your Contacts #4 06-17-2010, 07:18 PM Join Date: Apr 2008 Posts: 19
watchme52 Junior Member New Geek anbick
I do not have any information on how to contact Eyal. watchme52 View Public Profile Send a private message to watchme52 Find all posts by watchme52 Add watchme52 to Your Contacts #5 06-17-2010, 07:19 PM Join Date: Mar 2010 Location: Hampton, VA Posts: 77 Real Name: Vince
momuzik Member Member Geek
What I learned from fellow watch geeks and my own experience is that if its plated, layered
or coated, it's going to wear. __________________
"A man who doesn't wear a watch does not understand the value of time." Malcolm X momuzik View Public Profile Send a private message to momuzik Send email to momuzik Find all posts by momuzik Add momuzik to Your Contacts #6 06-17-2010, 10:47 PM Join Date: Apr 2008 Location: Tempe, suburb of Phoenix Posts: 18,906
wave3214 Senior Member True WatchGeek
THIS IS JUST WRONG. Sorry there wasnt a happy ending __________________
wave3214 View Public Profile Send a private message to wave3214 Find all posts by wave3214 Add wave3214 to Your Contacts #7 Yesterday, 03:31 AM
Join Date: Apr 2010 Location: Ohio Posts: 775
MATTNATTI Senior Member Veteran Geek
maybe the first time was a mistake. but the bracelet and layering is not covered buy the waranty. its sales pitch! i havent had any issues with the ip on any of my invictas __________________ Did you see that? Do they all got hedges like that? Do they? MATTNATTI View Public Profile Send a private message to MATTNATTI Send email to MATTNATTI Find all posts by MATTNATTI Add MATTNATTI to Your Contacts #8 Yesterday, 05:03 AM
twindolphins Junior Member New Geek
Quote:
Originally Posted by watchme52 i do not have any information on how to contact eyal. does anyone??? twindolphins View Public Profile Send a private message to twindolphins Send email to twindolphins Find all posts by twindolphins Add twindolphins to Your Contacts #9 Yesterday, 05:27 AM
Join Date: Jan 2010 Location: Palm Springs Posts: 19 Real Name: Alan
invictaman111 Senior Member Senior Geek
Join Date: Jul 2009 Location: branford ct Posts: 166 Real Name: joel kaminsky
layering Quote:
Originally Posted by watchme52 I am really mad. I sent my wife's watch (Invicta ladies diver with chocolate diamonds on the bezel, rose gold bracelet and white MOP dial) in for service under the warranty (5 year platinum) purchased 3 years ago because the rose gold layering was wearing off in numerous places. All I hear from Eyal and Jim on shopnbc is how good the layering is and that it should never wear off under normal usage. I have purchased numerous watches from Invicta and found that to be the case. Only 1 time did the rose gold layering start to wear and I sent it in and the watch was promptly replaced. I received an email and a phone call from invicta telling me I had to pay $100.00 to replace the bracelet. When I asked why isn't this covered by the warranty, I was told that because the wearing off of the rose gold layering was due to normal wear and tear and this is not covered by the warranty. I was shocked because one of the selling points of Invicta watches with rose, yellow gold or black IP plating is that it will not wear off under normal conditions. My wife rotates her watches so its not as if it is the only watch she has. I am really disappointed. I gave them my credit card to pay the 100.00 so I could get the watch back because my wife really likes this watch. Has anyone had this problem with the plating wearing off or Invicta's CS giving a response like this? watchme52 I have a invicta two tone watch and don't wear it to much and the gold on the pushers are almost gone. and the crown also is almost gold free. I thought the same thing u thought that with normal use the this so called special layering will NOT wear off and I don,t want 2 spend 100.00 to get it fixed!!!!!! Thank u for your post i DIDNT KNOW WHAT 2 do with that invicta watch, It looks like a cheap watch when u look at it because the gold is so badly worn and I don,t wear it because off that!!!! __________________ joel m kaminsky invictaman111 View Public Profile Send a private message to invictaman111 Find all posts by invictaman111 Add invictaman111 to Your Contacts #10 Yesterday, 05:55 AM
rastafadda1953
Join Date: Oct 2009 Location: kansas Posts: 1,495 Real Name: eric
Senior Member Super Geek
wont buy agold watch unless its really gold eric rastafadda1953 View Public Profile Send a private message to rastafadda1953 Send email to rastafadda1953 Find all posts by rastafadda1953 Add rastafadda1953 to Your Contacts #11 Yesterday, 06:12 AM Join Date: Oct 2008 Posts: 716
RGILLER Senior Member Veteran Geek
Quote:
Originally Posted by MATTNATTI maybe the first time was a mistake. but the bracelet and layering is not covered buy the waranty. its sales pitch! i havent had any issues with the ip on any of my invictas It appears to be a "sales pitch" as you have stated. However, this makes many believe that the layering is better than it really is...............Roy __________________ God Bless the USA RGILLER View Public Profile Send a private message to RGILLER Find all posts by RGILLER Add RGILLER to Your Contacts #12 Yesterday, 11:10 PM
Join Date: Jan 2009 Location: Chicago area Posts: 174 Real Name: Scott
U00SDP2 Senior Member Senior Geek
Yes
I had it happen with my Grand Diver. It was wearing off on the bracelet pretty badly after a year on normal use. I called and was told the same thing you were, it's now on a microfiber strap and it looks just fine to me. It was the first and last gold tone Invicta that I will buy. So much for what is said on the air - meaningless. __________________ Walk softly and carry a big stick! U00SDP2 View Public Profile Send a private message to U00SDP2 Send email to U00SDP2 Find all posts by U00SDP2 Add U00SDP2 to Your Contacts #13 Today, 12:41 PM
Geoff150
Join Date: Apr 2008 Posts: 29
Junior Member Member Geek
If they are saying on TV that it wont wear under normal usage and that if it does its covered under warranty, you u have recourse. If they state on TV its covered, then it is an implied warranty and must be repaired as such. Now all you have to do is supply a tape proving the statement.