jskelton wrote: Bob, I am very sorry to hear about this. The good thing is that Renato offered immediately to take care of it as soon as you reported the issue. Rest assured it will be taken care of to your satisfaction. If for some reason it isn't, contact me ASAP. I spoke with Daniel about this. The person who answered the phone never said any watches were made in China. She did mention Chinese manufacturing though..... for Renato's polishing cloths that are included in the packaging. This I know because Daniel spoke specifically to me about this. To the other respondents.... I can't even believe the piling on and the comments I've read here. I don't recall ever hearing of Renato service horror stories in the past, only exemplary reports. Seeing comments like "no respect for others property", and expectations that this will happen to other people... that's just wrong. A mistake was made. Mistakes happen all the time, to every one. I agree that it should have been caught and taken care of before it got shipped back to Bob, but there was some oversight there, and Daniel is aware now. So far I believe that their service rating is extremely high as compared to almost every other brand I've read public accounts of. Bob, again I feel badly for you and you have my word that it will be resolved immediately.
I think the CS REP was doing a CYA as I would believe a customer over a CS REP and Daniel should as well. The mistake is Renato's as far as who they decide to contract repair work out too. I am sure it is not intentional to have poor quality service done but sourcing repairs is a big big QC nightmare especially if done overseas with no company management concerning QC onsite. So Renato is taking a crap shoot doing it that way. (if in fact they are??) I think we have to remember that Renato is more of a watch broker like Croton and SWI rather then a manufacturer such as Hamilton, Rolex, Seiko, Tissot, Breitling and others. So they do not have in house repair facilities. Maybe they should as it could be controlled by Daniel himself or via his appointee and allow service the quality watches deserve Thank you
Folks, per an email I just received from Daniel Mink, I am posting this response to rectify what my initial post apparently has caused: Bob Thanks for your email. We will definitely get you taken care of on Monday.
Also, due to your post on bdwf, we have received numerous frivilous emails regarding our watches being made in China. Our timepieces are manufactured throughout the world an assembled at our Renato plants with fine swiss made movements in switzerland. It is important that you are aware of this, so that you realize the calibre of watch you own from Renato. Please make sure to rectify this on the forums as well. Sincerely, Daniel Mink Renato Watches, Inc. Customer Service Dept. 1.866.7.RENATO
Only people who have a gripe with Renato construed they are made in China however I doubt Renato owns plants.. Anyway, I am glad you will get it repaired as Daniel will make good.
next question or comment about where Renato is made this thread gets closed and the user suspended.
I have a Cyclops watch with a blue face and automatic movement that was very hard to tell the time with. Renato graciously offered to replace the hands with the new red ones at no charge. I sent the watch via Fed Ex air four weeks ago, and just received it back from Renato this morning. I have to say, while the hands do improve the watch significantly, I now have a new problem. They scratched the hell out of my rotating bezel. Needless to say what a disappointment! I called Renato, and they are going to issue a return tag for me to send it back and get it repaired. The person I spoke with on the phone said this isn't the first time a bezel has been scratched during repairs, so they are going to look into it. She also mentioned that repairs are done at their offshore plant in China, so now I will have to wait another four weeks to get my watch back. I sure wish they had local repair services. I bought this as my travel watch, and unfortunately the watch is doing more traveling than I am. I don't mean to look a gift horse in the mouth since Renato really didn't need to replace the hands. I just wanted to warn others who might be sending their Cyclops in for new hands to be aware the bezel may come back looking like someone took a pair of pliers to it. Let's not go there please.! I will kill this thread in a minute!
Just when I was fixating on the bezel scratches, my wife (who has better vision than I do) noticed I do not have new hands on this watch at all. They simply painted the old ones red!!!! You can actually see the brush strokes and the paint is very "clumpy" looking. They also actually painted over the luminescence on the hour hand.
On Monday I plan a very early phone call to Renato. I guess I just waited four weeks to have my watch hands painted overseas. What a crock. I should have just sent this back to ShopNBC. Shame on me!
Bob, I am very sorry to hear about this. The good thing is that Renato offered immediately to take care of it as soon as you reported the issue. Rest assured it will be taken care of to your satisfaction. If for some reason it isn't, contact me ASAP. I spoke with Daniel about this. The person who answered the phone never said any watches were made in China. She did mention Chinese manufacturing though..... for Renato's polishing cloths that are included in the packaging. This I know because Daniel spoke specifically to me about this. To the other respondents.... I can't even believe the piling on and the comments I've read here. I don't recall ever hearing of Renato service horror stories in the past, only exemplary reports. Seeing comments like "no respect for others property", and expectations that this will happen to other people... that's just wrong. A mistake was made. Mistakes happen all the time, to every one. I agree that it should have been caught and taken care of before it got shipped back to Bob, but there was some oversight there, and Daniel is aware now. So far I believe that their service rating is extremely high as compared to almost every other brand I've read public accounts of. Bob, again I feel badly for you and you have my word that it will be resolved immediately.