Join Date: Jul 2010 Posts: 12
richc1958 Junior Member New Geek WHY ????
Being fairly new to this watch collecting thing I have a question about Invicta.. My question is this....Is how can be so faithful to Invicta when they cannot get any sort of Customer Service from them. I just finished my thesis for my Masters on this subject and customer service is vital. For example 9 months to receive a screw, watches broke upon receipt. I know many here have them and like the watches as I do admit they make some very nice looking pieces but that is nothing compared to poor quality and poor service. In fact there are a few Invictas I would like to buy but I never will do to the poor service, just not worth the potential headaches if there is a problem especially when there are some really great watch companies that deliver a better product and do understand them meaning of customer service. What good is a 5 year warranty when it covers nothing or takes a year to get your watch back. Watches are like people in one regard looks are not everything. If they would improve on customer service and quality control they would improve their bottom-line. Oh well
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WHY ????
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richc1958 View Public Profile Send a private message to richc1958 Find all posts by richc1958 Add richc1958 to Your Contacts #2 Yesterday, 09:33 PM
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Flyback Senior Member True WatchGeek
Join Date: Mar 2008 Location: Northern CA Posts: 20,583 Real Name: Brad
If you'd use the search tool, you will find 1,000's of posts discussing this question ad nauseam. Welcome to the forum. __________________
If n = the number of watches you have, then n + 1 = the number of watches you need!
Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #3 Yesterday, 09:51 PM
Stew Senior Member Super Geek
Join Date: Feb 2010 Location: Virginia Posts: 1,051 Real Name: JD
I think it's all about personal preference and how much a person is willing to put up with, in the end thats really all that matters. I know when I started having problems and going thru the CS process my veiwpoint changed, I still love Invicta but I will be alot more selective with my purchases (if I do indeed continue to buy their brand). Stew View Public Profile Send a private message to Stew Send email to Stew Find all posts by Stew Add Stew to Your Contacts #4 Yesterday, 09:54 PM
WLLYb Member Member Geek
Join Date: Nov 2010 Location: Lake Forest, CA Posts: 77 Real Name: Scott
RICH... I know you hear this from people and they are mostly valid. I have been buying Invicta for over 1 year. I have NEVER had a problem with ANY of the watches I have purchased. I purchase them from a variety of sources (ie: SNBC, Web, ebay) and the consistancy continues. I have seen the customer service improve lately. I think the problem is growing pains from a company that has and is growing FAST! With over 1,000 different variety of watches, affordable prices and excellent quality they are a proven WINNER. This is why I am a loyal and committed investor of Invicta watches. If you add in the personal touch of Michael Davis (technical brands manager) who co-hosts many watch shows with the expertise of Tim Temple and Jim Skelton. You will find no other brand like Invicta. Thanks for your time & a healthy New Year! WLLYb View Public Profile Send a private message to WLLYb
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Flyback Senior Member True WatchGeek
Join Date: Mar 2008 Location: Northern CA Posts: 20,583 Real Name: Brad
I think the OP has made his position clearly known is some of his 10 posts. Quote: Originally Posted by richc1958 I have a question Why would you keep buying from a company that from what I see little or no concern for you once you buy something from them. I am amazed that people will put up with this. Yeah I know it is only a watch but you paid good money for it and not to be able to use it for a month or two it is mind boggling. I was going to buy a new Invicta Pro Diver even though it was way under 100.00 I will skip it and not buy it. Also after reading all this around here being I gave away my last two RD I will never buy another Invicta again. 3 months for a screw horrid Quote: Originally Posted by richc1958 why would anyone want to do business with a company like this ? Quote: Originally Posted by richc1958 I just recently gave away my last two Invicta's . The reason CS does not exist at this company. I do not know how so many of you could be so loyal to this brand when they can not or will not help you after the sale. 5 year warranty right. I just had my Rolex over hauled by Rolex and when I say overhaul they over hauled it it looks brand new it took 5 weeks from the time I sent it to my return. You do get what you pay for buy lower end stuff get lower end CS. No more Invicta for me not because of the watches in fact they do make some very beautiful pieces but it is their no service after the sale. Take the money and run should be their motto and its too bad. __________________
If n = the number of watches you have, then n + 1 = the number of watches you need!
Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #6 Yesterday, 10:01 PM Azel88 Senior Member Master WatchGeek
Join Date: Apr 2009 Location: chicago Posts: 2,533
In all the time of me buying invicta watches I've only had one bad one so i Don't know what to tell you It's like anything in life................. Azel88 View Public Profile Send a private message to Azel88 Find all posts by Azel88 Add Azel88 to Your Contacts #7 Yesterday, 10:01 PM
fullautoarmalite Senior Member True WatchGeek
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Flyback Senior Member True WatchGeek
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If n = the number of watches you have, then n + 1 = the number of watches you need!
Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #9 Yesterday, 10:05 PM
reserveman Senior Member Master WatchGeek
Join Date: Nov 2009 Location: Las Vegas Nv. Posts: 3,817 Real Name: Ralph Williams
Ive been collecting for exactly one yr now and have almost 70 watches with not one problem. I also other than a couple 7750 keep it under 300.00 so if I do have a problem it wont hurt me. Thats Why. reserveman View Public Profile Send a private message to reserveman Send email to reserveman Find all posts by reserveman Add reserveman to Your Contacts
#10 Yesterday, 10:09 PM
desert rex Senior Member Super Geek
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Master Edmund.J.Mede 10th Dan desert rex View Public Profile Send a private message to desert rex Find all posts by desert rex Add desert rex to Your Contacts #11 Yesterday, 10:17 PM
WLLYb Member Member Geek
Join Date: Nov 2010 Location: Lake Forest, CA Posts: 77 Real Name: Scott
negative carma coming rich's way, ... bah humbug man!!! WLLYb View Public Profile Send a private message to WLLYb Send email to WLLYb Find all posts by WLLYb Add WLLYb to Your Contacts #12 Yesterday, 10:21 PM thaatmes Member Member Geek
Join Date: Feb 2010 Location: transplanted new yorker grew up on Long Island Posts: 42 Real Name: Richie
i have had no problems with any invicta watch so can"t complain about the CS sorry Rich thaatmes View Public Profile Send a private message to thaatmes Find all posts by thaatmes Add thaatmes to Your Contacts #13 Yesterday, 10:22 PM
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richc1958 Junior Member New Geek
Sorry it makes no sense.......I was told you all would act this way......sorry but my question is legitimate and no one answers it. ...Also i see nothing wrong with buying from the shop.Have a great holiday richc1958 View Public Profile Send a private message to richc1958 Find all posts by richc1958 Add richc1958 to Your Contacts #14 Yesterday, 10:28 PM
Flyback Senior Member True WatchGeek
Join Date: Mar 2008 Location: Northern CA Posts: 20,583 Real Name: Brad
Quote: Originally Posted by richc1958 Sorry it makes no sense.......I was told you all would act this way......sorry but my question is legitimate and no one answers it. ...Also i see nothing wrong with buying from the shop.Have a great holiday 1. As I pointed out above there are 1,000's of posts on this topic, and if you'll look at the forum's TOS it states: Repetitive posts by one user or posting a new thread when one is already easily accessible can be considered spam. It's hard enough to let community members easily track this forum as days go on; they don't need to wade through two dozen threads about the same thing every day. TRY USING THE SEARCH FUNCTION FIRST! 2. You come in as a new member to a forum populated by Invicta enthusiasts and start making negative posts right out of the gate. It's not surprising your welcome hasn't been with open arms.
When you're first a guest in someone's home, it doesn't help by saying you hate the drapes and the carpeting needs to be cleaned. A different approach would very likely have achieved different results. 3. Happy holidays to you too. __________________
If n = the number of watches you have, then n + 1 = the number of watches you need!
Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #15 Yesterday, 10:31 PM
desert rex Senior Member Super Geek
Join Date: Jan 2010 Location: Virginia /Washington D.C. Posts: 1,711 Real Name: Jeff Davekos
Quote: Originally Posted by richc1958 Sorry it makes no sense.......I was told you all would act this way......sorry but my question is
legitimate and no one answers it. ...Also i see nothing wrong with buying from the shop.Have a great holiday You've done nothing but post negative comments regarding Invicta or any other brand that Invicta owns since you've joined us. I suggest keeping off the Invicta forum if the company bothers you to this extent.There are many other brands to follow here. __________________
Master Edmund.J.Mede 10th Dan desert rex View Public Profile Send a private message to desert rex Find all posts by desert rex Add desert rex to Your Contacts #16 Yesterday, 10:47 PM
WLLYb Member Member Geek
Join Date: Nov 2010 Location: Lake Forest, CA Posts: 77 Real Name: Scott
I did answer your question I told you on an earlier post: (1) they are improving (2) grown to fast and have growing pains. As an educator and a businessman I know and you should also, that rapid growth brings problems both good and bad. Your question IS ANSWERED so please move on to another subject, try POSITIVITY...By the way who is the who? Another watch website, there are many
haters out there who like to bash Invicta - it's called jealousy and people who like to live in NEGATIVITY! WLLYb View Public Profile Send a private message to WLLYb Send email to WLLYb Find all posts by WLLYb Add WLLYb to Your Contacts #17 Yesterday, 10:51 PM
socrates Senior Member Master WatchGeek
Join Date: Feb 2010 Location: Live in Hawaii on the island of Oahu Posts: 2,758 Real Name: Paul
Growing pains perhaps. Arrogance (bad spelling?) could play into this as well. __________________ Dulce bellum inexpertis socrates View Public Profile Send a private message to socrates Send email to socrates Find all posts by socrates Add socrates to Your Contacts #18 Yesterday, 10:59 PM
Dave B Senior Member Super Geek
Join Date: Oct 2009 Location: Upstate New York Posts: 2,124
To the original poster who wonders how anyone can support or buy from the Invicta Watch Group (new name in 2004), use the power of your Master's Degree. Note that the original company started in 1837. Per "Watches International VI" page 308, "the group owns workshops around the world." They moved a larger percentage of production to its facility in Switzerland. "Invicta also became the first watchmaker to use the Ronda Startech 5040.B and 5050.C caliber movements." They continue to use exotic materials such as diamonds and meteorite on their dials. What I am seeing is Invicta may know a bit about watch making. But what has been said about Russian timepieces is that Russian made watches are not as elegant as their Swiss counterparts, are built very sturdy, and are repairable. What you are really touching upon is called, "Serviceability," which affects Customer Service. I used to work in this field for many years not in watchmaking but for large volume copier equipment. It takes a very bold company to make serviceability decisions that affect the design of any machine system. Even a miniaturized machine like a watch movement. Using more common screws across a number of movements, fewer if any lubricants for a movement, clearly marked and color coded areas for adjustment, and advanced diagnostic troubleshooting flow charts for repair techs takes upper management leadership to embrace and go forward with Serviceability and economic Life Cycle Costs of a product. For example, it is unfortunate if one has to wait to receive a particular screw or fastener. But if you think about it, the screw may have been made from a specific manufacturing run. Spares may not be, "just in a bin." All parts are assigned a part number per a, "Bill of Materials BOM." And go under spare parts inventory management. Which all costs money to do. Higher money if you want to do the job well with lower, "dead on arrival" situations. Or less repair incidents. I encourage the original poster to write The Invicta Watch Group directly with his stated concerns. Not air them here in a information exchange Forum. A well stated and sent letter, I think, will be better received than a post simply labeled, "Why????" Please don't criticize the customer base for continuing to support the Invicta Watch Group. Invicta pays for this Forum that we can use for FREE. They paid for parts of the First National WGGT in Eden Prairie last year. Let's give them some respect while also offering constructive suggestions to improve Customer Service (which ANY company can improve upon when
management, funds, technology and logistics come together). __________________ " The BEST gift to give is your time to others. Especially reading to kids." Dave B View Public Profile Send a private message to Dave B Send email to Dave B Visit Dave B's homepage! Find all posts by Dave B Add Dave B to Your Contacts #19 Yesterday, 11:01 PM
Chief68 WatchGeeks Moderator True WatchGeek
Join Date: Jan 2009 Location: Staten Island New York Posts: 13,006 Real Name: Nick
WHY ?????? Quote: Originally Posted by richc1958 Sorry it makes no sense.......I was told you all would act this way......sorry but my question is legitimate and no one answers it. ...Also i see nothing wrong with buying from the shop.Have a great holiday
Interesting statement , who told you we would act this way - The problem with your question is it is based on your opinion not facts , you see I own numerous Invicta watches ( over 300 ) and have no issues with any. I did need cust service once and I followed the rules on the web site and filed an e-case and mailed my watch out. 8 weeks later it was returned in perfect condition so turn around time is long but they do fix the watch and thats what counts. So as you can see all the holes in your statement they fixed my watch when it was broken UNDER WARRANTY that you say does not exist and all the watches I own are flawless and in perfect condition but you say they send out only broken ones. The truth is no company is perfect it is
impossible but no company produces watches like Invicta at these prices with such variety. If you do not like them don't buy them but I judge how I am treated and by facts ,I do not listen to baseless rumors. __________________
NYPD Emergency Service Unit
Chief68 View Public Profile Send a private message to Chief68 Send email to Chief68 Visit Chief68's homepage! Find all posts by Chief68 Add Chief68 to Your Contacts #20 Yesterday, 11:05 PM
WLLYb Member Member Geek
Well said Nick! Merry Christmas & a healthy 2011!
Join Date: Nov 2010 Location: Lake Forest, CA Posts: 77 Real Name: Scott
WLLYb View Public Profile Send a private message to WLLYb Send email to WLLYb Find all posts by WLLYb Add WLLYb to Your Contacts #21 Yesterday, 11:12 PM
desert rex Senior Member Super Geek
Join Date: Jan 2010 Location: Virginia /Washington D.C. Posts: 1,711 Real Name: Jeff Davekos
Quote: Originally Posted by Dave B To the original poster who wonders how anyone can support or buy from the Invicta Watch Group (new name in 2004), use the power of your Master's Degree. Note that the original company started in 1837. Per "Watches International VI" page 308, "the group owns workshops around the world." They moved a larger percentage of production to its facility in Switzerland. "Invicta also became the first watchmaker to use the Ronda Startech 5040.B and 5050.C caliber movements." They continue to use exotic materials such as diamonds and meteorite on their dials. What I am seeing is Invicta may know a bit about watch making. But what has been said about Russian timepieces is that Russian made watches are not as elegant as their Swiss counterparts, are built very sturdy, and are repairable. What you are really touching upon is called, "Serviceability," which affects Customer Service. I used to work in this field for many years not in watchmaking but for large volume copier equipment. It takes a very bold company to make serviceability decisions that affect the design of any machine system. Even a miniaturized machine like a watch movement. Using more common screws across a number of movements, fewer if any lubricants for a movement, clearly marked and color coded areas for adjustment, and advanced diagnostic troubleshooting flow charts for repair techs takes upper management leadership to embrace and go forward with Serviceability and economic Life Cycle Costs of a product.
For example, it is unfortunate if one has to wait to receive a particular screw or fastener. But if you think about it, the screw may have been made from a specific manufacturing run. Spares may not be, "just in a bin." All parts are assigned a part number per a, "Bill of Materials BOM." And go under spare parts inventory management. Which all costs money to do. Higher money if you want to do the job well with lower, "dead on arrival" situations. Or less repair incidents. I encourage the original poster to write The Invicta Watch Group directly with his stated concerns. Not air them here in a information exchange Forum. A well stated and sent letter, I think, will be better received than a post simply labeled, "Why????" Please don't criticize the customer base for continuing to support the Invicta Watch Group. Invicta pays for this Forum that we can use for FREE. They paid for parts of the First National WGGT in Eden Prairie last year. Let's give them some respect while also offering constructive suggestions to improve Customer Service (which ANY company can improve upon when management, funds, technology and logistics come together). I must say that was very well said,most likely said in vain and ignored by the OP but well said regardless. __________________
Master Edmund.J.Mede 10th Dan desert rex View Public Profile Send a private message to desert rex Find all posts by desert rex Add desert rex to Your Contacts #22 Yesterday, 11:24 PM
volscout2 Senior Member Senior Geek
Join Date: Oct 2009 Location: East Texas Piney Woods Posts: 440 Real Name: Jerry
I think I will stop reading all posts by richc1958 as they are boring __________________
Where`s my package?? volscout2 View Public Profile Send a private message to volscout2 Find all posts by volscout2 Add volscout2 to Your Contacts #23 Yesterday, 11:28 PM
Dave B Senior Member Super Geek
Join Date: Oct 2009 Location: Upstate New York Posts: 2,124
Jeff D... Thanks very much. I used to be part of a Serviceability group that would work with scientists and engineers while they were developing manufacturing prototypes of copier
duplicators that would hit the market in 16-18 months. We had the most WONDERFUL meetings about color coding parts that the customer would be allowed to touch, adjust, turn and remove. We reduced the weight of subsystems so that no subsystem that was removed from the machine would weight more than 40 pounds (didn't want to break the back of the field service engineer). We even did some research in "Expert Systems" for diagnostics, where you feed a computer the symptoms. And it states, based on actual repair records, things to look at. Hospitals are using that kind of thing now with Docs as more patient info gets converted into electronic readable files. I kind of miss the work really. But when a poster gives no compliment at all (zero) about a company, it just weakens their argument or point, IMHO. Thanks for your feedback. __________________ " The BEST gift to give is your time to others. Especially reading to kids." Dave B View Public Profile Send a private message to Dave B Send email to Dave B Visit Dave B's homepage! Find all posts by Dave B Add Dave B to Your Contacts #24 Yesterday, 11:42 PM Nero Navi '99 Member Member Geek
Join Date: Nov 2009 Location: Indiana...lifetime resident Posts: 56 Real Name: Ross
Been away for a while and... I've been away for a while and when I come back this is what I see? One of the first of the new posts that I read is back on this negativity towards Invicta. The OP seems to be spoiling for a confrontation. That's not what we're about here. I'll put my $0.02 worth in and say that my wife and I own a dozen Invictas which we have purchased over the last 16 months. We have been extremely pleased with all of them. The two times that I have had to contact someone for customer service, it has been via e-mail. And that was only because of issues encountered when registering purchases for the 5-year extended warranty. The issues were handled promply and courteously. If and when we ever do have a customer service issue involving an actual product problem, we'll deal with it as it comes.
Failing that, we enjoy our Invictas and look forward to purchasing more in the future. Merry Christmas and Happy New Year! Ross __________________
"What was, was, and what is, is is, and this what is is what's happening right now! Nero Navi '99 View Public Profile Send a private message to Nero Navi '99 Send email to Nero Navi '99 Find all posts by Nero Navi '99 Add Nero Navi '99 to Your Contacts #25 Yesterday, 11:57 PM Evil Empire Senior Member Veteran Geek
Join Date: Jan 2010 Location: Powhatan Virginia Posts: 602 Real Name: Scott
12 post all negative ok,Ive had a few problems with a few watches I bought from Invicta,They did take care of it (yes it was a bit slow)But with the number of watches ive bought im not surprised LOL.They make some very nice watches and I buy many other Brands .I also pay a lot more for the other Brands.Last year I gave ten Invicta watches for xmas.My freinds have no Idea I only paid 70 dollors a piece for them and they love em.So no there not perfect but a lot of their watches are __________________ KIMBER COMPROMISE SOMEWERE ELSE
Cnyncarver Senior Member Veteran Geek
Join Date: Apr 2009 Location: Fairview, OR Posts: 989
I wonder if that Master's degree will help your grammar and spelling? Hope you have better luck with another brand. Russ Cnyncarver View Public Profile Send a private message to Cnyncarver Send email to Cnyncarver Find all posts by Cnyncarver Add Cnyncarver to Your Contacts #27 Today, 01:07 AM pokerhustler Member Member Geek
Join Date: Mar 2010 Posts: 56
something needs to be done about compartmentalizing different posts so complaints can be evaluated and still available. pokerhustler View Public Profile Send a private message to pokerhustler Find all posts by pokerhustler Add pokerhustler to Your Contacts #28 Today, 01:08 AM chitown
Join Date: Mar 2009
Senior Member Super Geek
Location: Tampa Florida Posts: 2,142
Some of what u say is true but u just like to stretch the TRUTH alot. I've been here awhile and it doesn't take a year to get a repaire done, usually it's 3 months. But the posts lately have been positive saying it not even taking that long now. But u were probably on anoter site when these came in. I own over 60 and only returned 2, not to bad of record. I could have had them repaired or get a refund and I just happened on another watch I wanted so choose a refund. So just get your facts a little more in line and then people might take u a little more serious. It sounds like your just tring to stir up trouble troll, and nobody on this site will take anything u write with a grain of salt, they'll just consider the source and move on as u should to your other club your a member in. Or are they full of complaints about them over priced watches u buy so Brady can buy his girl a house. We have a lot of complaints about other watches taking more than 3 months for a repair can't remember the name of the over priced watch,one size (getting a little larger sizes now), buy what I want u to wear, watch company something like Relax,or exlast, or something like that. You keep buying them and talking to your Haaaaaaavard class buddies. chitown View Public Profile Send a private message to chitown Send email to chitown Find all posts by chitown Add chitown to Your Contacts #29 Today, 01:40 AM chitown Senior Member Super Geek
Join Date: Mar 2009 Location: Tampa Florida Posts: 2,142
Quote: Originally Posted by richc1958 Sorry it makes no sense.......I was told you all would act this way......sorry but my question is legitimate and no one answers it. ...Also i see nothing wrong with buying from the shop.Have a great holiday Your questions would be ansewered if they were accurate, but they were all part or no truths to them. It's like an attorney asking u if u still hit your wife yes or no. You say no, and he say's well
how long has it been since u last hit her then. Everything u said I could say about every watch company because they are not true. Show me 5 threads where the OP say's they waited a year to get his watch back, all in the same week. You Can't because it's not thier. Try 10 in a year, what no luck again. chitown View Public Profile Send a private message to chitown Send email to chitown Find all posts by chitown Add chitown to Your Contacts #30 Today, 02:07 AM watchayla1 Senior Member Master WatchGeek
Join Date: Aug 2009 Location: Iowa Posts: 3,245 Real Name: Rick
You have made some good points ! ! __________________ WATCHES = FUN watchayla1 View Public Profile Send a private message to watchayla1 Send email to watchayla1 Find all posts by watchayla1 Add watchayla1 to Your Contacts #31 Today, 08:19 AM strutn45 Senior Member True WatchGeek
Join Date: Mar 2009 Location: "Da Swamp" LA. Posts: 11,163 Real Name: John "WHO DAT"
Quote: Originally Posted by desert rex TROLL SPRAYpssssssssssssssssssssssssssssssssssssssssssss ssssssssssssssssst
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WHO DAT strutn45 View Public Profile Send a private message to strutn45 Find all posts by strutn45 Add strutn45 to Your Contacts #32 Today, 10:34 AM mrblue Senior Member Master WatchGeek
Join Date: Apr 2009 Posts: 3,432
Welcome to the forum. INVICTA CS ROCKS THE HOUSE .. Use your education to communicate with them in a kind and giving way and perhaps your CS experiences with Invicta will improve. Or, find a thesis on ' the positive impact and benefits of proper communication skills on CS experiences ' and read the fine print !! .. Invicta has been wonderful to me and I am grateful for my experiences with them. Mr Blue mrblue View Public Profile Send a private message to mrblue Find all posts by mrblue Add mrblue to Your Contacts
#33 Today, 11:13 AM Join Date: Jun 2010 Location: Florida Posts: 4,614 Real Name: Jim B
the B Senior Member Master WatchGeek
Nick brings up a ver valid point. No Companyis Perfect! I have been waiting one year for new Hadware of a ver high End Bedroom suite. The Hardware was defective and stated falling off the day it was delivered. Why put up with It, I Worked for them for a Very long time and Know the Manuf. and the Rep. They have had one problem after another getting it then it got lost. This is Unreal. all being said Invicta tryes at least and with the amout of volume they do expect problems; __________________
PEACE TO ALL