Join Date: Apr 2010 Location: NYC Burbs Posts: 1,193 Real Name: Ian
MessalineApghar Senior Member Super Geek
SAN3 kit back from repair Arrived... DOA
so i wrote Rebecca a note this morning >>>> Rebecca,
As Per our conversation nearly 3 months ago, I sent my SAN3 OQ watch # 6688 in for repair, and it just arrived back yesterday. and it's got a different defect from what I sent it in for. I had originally sent it in for the common failure of the day-of-week hand, and that has been repaired, but now the Chrono is running and the upper pusher is doing nothing. The pusher itself works, it has spring resistance when pushed in , pops back out to the home position, etc, but the movement is not "accepting the command" so to speak. is there ANY possible way you would have an exchange piece on hand at this point ? if not, could you issue me a call-tag and expedite the service in some way? Thank you for the help __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel Dire Straits
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ladakrenz Senior Member Senior Geek
Good luck on getting a resolution to this problem. I feel your pain! __________________
He who dies with the most watches....still
dies!
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BIG T LI
Join Date: Apr 2010 Location: Suffolk County, Long Island, NY Posts: 641 Real Name: Tommy
Senior Member Veteran Geek
yikes.... unreal.... I think at this point you definitely deserve an exchange for a new one. __________________
BIG T LI View Public Profile Send a private message to BIG T LI Visit BIG T LI's homepage! Find all posts by BIG T LI Add BIG T LI to Your Contacts #4 Today, 06:46 AM Join Date: Apr 2010 Location: NYC Burbs Posts: 1,193 Real Name: Ian
MessalineApghar Senior Member Super Geek
well, invicta , as a corporation, doesn't SEEM to have the "whatever it takes to make it right" mentality. it seems more like "what are we barely obligated to do without violating our own warranty" mentality. Rebecca tries but from what I have seen, CS dept is not empowered enough. __________________ If you wanna run cool, yes, if you wanna run cool, you've got to run on heavy heavy fuel Dire Straits MessalineApghar View Public Profile Send a private message to MessalineApghar Send email to MessalineApghar Find all posts by MessalineApghar Add MessalineApghar to Your Contacts #5 Today, 08:20 AM Join Date: Feb 2010 Location: Columbia, MD Posts: 330 Real Name: John
Johnjr Senior Member Senior Geek
This really makes you want to order another one. __________________
Well what can you do Johnjr View Public Profile Send a private message to Johnjr Send email to Johnjr Find all posts by Johnjr Add Johnjr to Your Contacts #6 Today, 09:36 AM Join Date: Nov 2009 Location: NY Metro Area Posts: 274
acertaingirl Senior Member Senior Geek
Frankly, I'd be so annoyed (oops, I almost said pissed off) that I wouldn't even want the watch anymore. Sorry, that's how I feel when things I send out to be fixed come back "not fixed". Don't they CHECK after repairing? __________________
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Hotspur Senior Member Super Geek
Join Date: Feb 2010 Location: Here - now Posts: 1,161 Real Name: William (Bill)
I must commend you for such a reasonable response to such a provocation. Hope it results
in a quick, satisfactory solution for you. __________________
They all wound - the last one kills (inscribed below a 15th century clock) Hotspur View Public Profile Send a private message to Hotspur Find all posts by Hotspur Add Hotspur to Your Contacts #8 Today, 02:29 PM
Join Date: Oct 2008 Posts: 815
RGILLER Senior Member Veteran Geek
Unreal. You would have thought the QA department would have checked this out before it would be shipped out. Makes no sense to me. Hope Rebecca gives you a good answer...Roy __________________ God Bless the USA RGILLER View Public Profile Send a private message to RGILLER Find all posts by RGILLER Add RGILLER to Your Contacts #9 Today, 02:56 PM Join Date: Apr 2010 Location: Rhode Island Posts: 568 Real Name: Kevin
Avery Senior Member Veteran Geek
Good luck getting it resolved.Never had to use Invicta CS.Hope I never do. Avery View Public Profile
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ACE Senior Member True WatchGeek
They should send you a new one. This is unacceptable :/ __________________
..........*
****** ............When a clock is hungry it goes back four seconds....... ACE View Public Profile Send a private message to ACE Find all posts by ACE Add ACE to Your Contacts #11 Today, 03:01 PM
WatchYaThink
Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,028 Real Name: Larry
Senior Member Master WatchGeek
That's terribe ... has happend to me, happens all too often .... I really commend you for your restraint in writing your post. In my case, when mine was returned from Invicta repair with a worse problem than I sent it for, they were very sympathetic and they did expedite the follow-up second repair and I had it back in about 4 weeks instead of the usual 8 to 12. I hope they will do the same for you.
__________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein