Yesterday, 07:32 PM Join Date: Apr 2010 Location: Rhode Island Posts: 695
Jessiedart Senior Member Veteran Geek
Some advice trying to get Invicta Service anyone.. Hoping someone has a better avenue to help with my concern. I bought the SANIII Dragon MOP 2 months ago on the Sunday Run. The Black IP Crown protector piece broke off the 2nd time I wore the Watch. It looks like it had a stress crack where it attaches to the case.It was Very Very hard to flip it up and when I did, it just snapped. Ive emailed Rebecca and Massiel going back to December 4th. Several Emails have been sent ( at least 5 or so) but I haven't received any reply at all. Anyone have a better contact to help me ? I haven't worn it since and It kills me to have a new watch like this with this concern. Any help would be fantastic. __________________
JESSIE DART
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Some advice trying to get Invicta Customer Service Inquiries and Contact Service anyone..
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Jessiedart View Public Profile Send a private message to Jessiedart Find all posts by Jessiedart Add Jessiedart to Your Contacts #2 Yesterday, 07:41 PM
the B Senior Member Master WatchGeek
Join Date: Jun 2010 Location: Florida Posts: 4,562 Real Name: Jim B
Wish you luck, have not had that problem when I call may be on hold for a while. but get through and your right they donl;t return calls that much.. __________________
PEACE TO ALL the B View Public Profile Send a private message to the B Find all posts by the B Add the B to Your Contacts #3 Yesterday, 08:00 PM
timeman Senior Member True WatchGeek
Join Date: Mar 2008 Location: Long Island, New York Posts: 6,019 Real Name: Jerry
Invicta customer service is still sub par after years of complaints. Next to nothing is done to improve it. Invicta's primary goal is to sell watches and not to service or repair them. Top management just doesn't care. If they did things would improve. Good luck with your watch. __________________
timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #4 Yesterday, 08:17 PM
ao Senior Member Master WatchGeek
Join Date: Mar 2009 Location: Honolulu, Hawaii Posts: 2,569
Quote: Originally Posted by timeman Invicta customer service is still sub par after years of complaints. Next to nothing is done to improve it. Invicta's primary goal is to sell watches and not to service or repair them. Top management just doesn't care. If they did things would improve. Good luck with your watch. Not to disagree with you, but there have been quite a few threads on how the shipping time on parts has improved a lot. I know that does not encompass all of CS but at least it is an improvement in that one area. Hopefully the rest of Invicta's CS improves as well. ao View Public Profile Send a private message to ao Send email to ao Find all posts by ao Add ao to Your Contacts #5 Yesterday, 08:18 PM
RaiderFan Senior Member Super Geek
Join Date: Mar 2008 Location: West Virginia Posts: 1,275 Real Name: Mike
I have a feeling you'll be told that the case isn't covered under warranty, only workmanship, crystal, and movement. Good luck, you're going to need it considering who you're dealing with. [edit] I agree with timeman. Invicta just doesn't care all that much about CS. That cuts into profits. It is more likely they will try to outlast someone having an issue with an inexpensive(to them) watch like a Sunday Run item. __________________
RaiderFan View Public Profile Send a private message to RaiderFan Find all posts by RaiderFan Add RaiderFan to Your Contacts #6 Yesterday, 08:21 PM
Join Date: Mar 2008 Posts: 970 AZinNJ Senior Member Veteran Geek
I would contact Millie (Mildred) Ibarra @ mibarra@invictawatch.com or Rebecca @ 1800-3277682 ext 1158 or 954-921-2444 ext 1158. They are great and always have been extremely helpful to me when I am looking for bracelets, straps etc...Def. shoot Millie an email! AZinNJ View Public Profile Send a private message to AZinNJ Send email to AZinNJ Find all posts by AZinNJ Add AZinNJ to Your Contacts #7 Yesterday, 08:38 PM
Chief68 WatchGeeks Moderator True WatchGeek
Join Date: Jan 2009 Location: Staten Island New York Posts: 12,991 Real Name: Nick
Sign on to the Invicta web site and file an E-Case ,and follow the instructions. This is how they are set up to handle issues everyone wants to call or write emails but they really do not have enough personnel to handle that. Anytime I had an issue that is what I did and the watch comes back repaired in a few weeks. __________________
NYPD Emergency Service Unit
Chief68 View Public Profile Send a private message to Chief68 Send email to Chief68 Visit Chief68's homepage! Find all posts by Chief68 Add Chief68 to Your Contacts #8 Yesterday, 08:40 PM
timeman Senior Member True WatchGeek
Join Date: Mar 2008 Location: Long Island, New York Posts: 6,019 Real Name: Jerry
Here are some more CS e-mails. I would send an e-mail to each until you receive a reply. Rebecca Baitz rbaitz@invictawatch.com Massiel Mota
mmota@invictawatch.com __________________
timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #9 Yesterday, 09:16 PM
desert rex Senior Member Super Geek
Join Date: Jan 2010 Location: Virginia /Washington D.C. Posts: 1,686 Real Name: Jeff Davekos
I have called service many times with questions regarding watches I have bought.I have always been able to get through without a wait.I have also ordered four times from parts and have never waited longer than 3-5 weeks to receive them. Either I'm the luckiest Invicta customer in the world,or I'm doing something right.And this has been over the course of the last two years.I would suggest calling service on the phone.And if you have to order parts do a follow up confirmation call the next day.Then call once a week to check the status.And get names of who you speak with. And as an added measure I always compliment the person that I am dealing with in a friendly but authoritative tone. __________________
Master Edmund.J.Mede 10th Dan desert rex View Public Profile Send a private message to desert rex Find all posts by desert rex Add desert rex to Your Contacts #10 Yesterday, 09:24 PM
Dave B Senior Member Super Geek
Join Date: Oct 2009 Location: Upstate New York Posts: 2,104
JessieDart... A tough bit of bad luck. I think Nick (Chief68) made a great suggestion to try. Hope it gets repaired and back on your wrist soon where it belongs. __________________ " The BEST gift to give is your time to others. Especially reading to kids." Dave B View Public Profile Send a private message to Dave B Send email to Dave B
Visit Dave B's homepage! Find all posts by Dave B Add Dave B to Your Contacts #11 Yesterday, 11:00 PM
JoeH Senior Member Master WatchGeek
Join Date: Aug 2008 Location: Machester, Ct. Posts: 2,875 Real Name: Joe H
Quote: Originally Posted by timeman Invicta customer service is still sub par after years of complaints. Next to nothing is done to improve it. Invicta's primary goal is to sell watches and not to service or repair them. Top management just doesn't care. If they did things would improve. Good luck with your watch. Jerry hit the nail right on the head.... I have had many issues with Invicta's service... I would keep on emailing rebbeca an Massi... Make sure you send them a picture of the watch... Good luck __________________ Joe
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JoeH Senior Member Master WatchGeek
Join Date: Aug 2008 Location: Machester, Ct. Posts: 2,875 Real Name: Joe H
I had a crown protector problem on one of my san III's and they sent me a new one... It took a couple of month's but they did send a new one... __________________ Joe
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#13 Today, 06:55 AM
Jessiedart Senior Member Veteran Geek
Join Date: Apr 2010 Location: Rhode Island Posts: 695
Thanks for all the Advice.. I think I've also decided to hold off on any new Invicta Purchases. After dealing with Stuhrling and Android when issues arose and the Bar they set for service makes this experience even more obvious in its lacking nature. I just don't feel good giving them more money if the service is like this. I have 4 Invicta boxes all FULL but I think Im going to go other directions for a while. I hope these issues get better because I love some of their watches obviously but I just cant support them right now....Bummer . __________________
JESSIE DART
Jessiedart View Public Profile Send a private message to Jessiedart Find all posts by Jessiedart Add Jessiedart to Your Contacts #14 Today, 08:59 AM supersport396 Senior Member Senior Geek
Join Date: Apr 2010 Location: il Posts: 486 Real Name: SS 396
After seven months to get a SANIV bracelet. I wish you luck if i was you i would ware the watch to remind you be careful when you buy an Invicta. Send it to them wait a few months.
And just call every week to check on your watch. Maybe and just maybe they will get tired of you calling and fix it or better yet REPLACE it, GOOD LUCK BRO. supersport396 View Public Profile Send a private message to supersport396 Find all posts by supersport396 Add supersport396 to Your Contacts #15 Today, 09:10 AM Hotspur Senior Member Super Geek
Join Date: Feb 2010 Location: Here - now Posts: 1,954 Real Name: William (Bill)
Be a pest and keep after 'em. __________________ They all wound - the last one kills (inscribed below a 15th century clock) Hotspur View Public Profile Send a private message to Hotspur Find all posts by Hotspur Add Hotspur to Your Contacts #16 Today, 09:21 AM CMORRISON Senior Member Super Geek
Join Date: May 2009 Posts: 1,727
Would highly suggest contacting your CC company, even after (2) months they may be able to help. I too found myself being ignored by their CS. Fortunately I had buyers protection with my CC, after supplying them with documentation and they (the bank issuing the card) being ignored
themselves, my claim was approved Quote: Originally Posted by Jessiedart Hoping someone has a better avenue to help with my concern. I bought the SANIII Dragon MOP 2 months ago on the Sunday Run. The Black IP Crown protector piece broke off the 2nd time I wore the Watch. It looks like it had a stress crack where it attaches to the case.It was Very Very hard to flip it up and when I did, it just snapped. Ive emailed Rebecca and Massiel going back to December 4th. Several Emails have been sent ( at least 5 or so) but I haven't received any reply at all. Anyone have a better contact to help me ? I haven't worn it since and It kills me to have a new watch like this with this concern. Any help would be fantastic.
CMORRISON View Public Profile Send a private message to CMORRISON Find all posts by CMORRISON Add CMORRISON to Your Contacts #17 Today, 09:26 AM
Gwatchfanatic Senior Member Senior Geek
Join Date: Jun 2010 Location: Brooklyn,New York Posts: 467 Real Name: formerly (gabrielgman2) Gabe
Quote: Originally Posted by timeman Invicta customer service is still sub par after years of complaints. Next to nothing is done to improve it. Invicta's primary goal is to sell watches and not to service or repair them. Top management just doesn't care. If they did things would improve. Good luck with your watch.
Unfortunately that's Invicta for you,I've had a few horrible experience with them that's why I stopped purchasing them and sold all but 2 from my collection.Hopefully you'll get someone to e mail you back soon. Good luck. __________________
Ocean City Maryland 2010 Gwatchfanatic View Public Profile Send a private message to Gwatchfanatic Find all posts by Gwatchfanatic Add Gwatchfanatic to Your Contacts #18 Today, 09:36 AM cjwatch Senior Member Senior Geek
Join Date: Apr 2009 Posts: 119
I too have had sub par experiences in dealing with Invicta and their “customer service”. These disappointments have not persuaded me to avoid Invicta watches. They have only served to change my perspective concerning my Invicta purchases. Every watch I now buy from Invicta is disposable just like a Good News razor. When the watch breaks down, I discard it. This way, I avoid the frustration of dealing with Invicta’s customer service and it gives me a new reason to buy another watch.