Network - Issue 07 - Q2 2019 by Waterford Chamber

Wa t erfor d ch am ber

Issue 07 • Q2 2019

NO LIMITS TO WATERFORD’S OPPORTUNITIES Michael Doherty

Delivering the message Irish Times Editor Paul O'Neill

'LEARNING IS THE KEY TO GROWTH' Stuart Fitzgerald

FLEXIBLE WORKING can help address regional skills shortages

Issue 07 • Q2 2019

CONTENTS Message from Gerald Hurley, Waterford Chamber

t our recent AGM new Chamber President Jonathan Earl spoke about finding our confidence in Waterford and moving ahead in delivering the right message, themes you will find reverberating throughout the following pages. Working collectively to deliver that message has never been more important, whether it is with our members, stakeholder groups or with our elected officials, as we all strive for the same vision – to ensure a vibrant economic environment for the Waterford we choose to live, learn, work and do business in. As outlined in our recently launched Strategic Plan 2019-2022, our mission is clear – to be the voice of business in Waterford. We are dedicated to supporting, promoting and advocating for our members while being the catalyst for creating a vibrant and sustainable economy in Waterford. With the publication of the National Planning Framework, we look ahead with positivity and determination to achieve the ambitions outlined, and our lobbying activity and representation on behalf of our members will not be found wanting. Through our work with City Regions Ireland, we have been afforded the opportunity to highlight the Waterford agenda on a national level and I have had the opportunity to push that agenda at private meetings with Ministers Eoghan Murphy and Paschal Donohoe on a number of occasions. We also welcomed An Taoiseach Leo Varadker to our offices recently, and collectively with our members presented

a very strong case for Waterford as the catalyst for growth across the region. Through our Regional Leaders Programme we will develop our future leaders; our award-winning Toys4.0Engineers showcases our vibrant pharma, life science and tech industries to a national audience; our Business Expo brings our members together to do business and this publication sends the message across the globe that Waterford is open for business and offers the best in terms of a work/life balance. In collaboration with Waterford City & County Council and WIT, we are in the process of gathering data for Waterford, in terms of catchment, population growth and the opportunities that presents. Once identified this information will be shared near and far and will deliver a consistency of messaging which is sorely lacking right now. To conclude I would like to wish Jonathan Earl the very best in his Presidency for the year ahead and also thank outgoing President Kathryn Kiely for her support over the past twelve months. In an ever-changing landscape, we must all do our part, we all have a responsibility and with one voice we can deliver for Waterford and the wider region. Gerald Hurley CEO, Waterford Chamber

08 COVER STORY “For us, it is always about achieving excellence.”

– Paul O'Neill, Editor, The Irish Times

“The responsibility is on all “I make no apology for of us to fulfill Waterford's wanting to invest in my potential.” – Jonathan home county.” Earl, Chamber President – Michael Doherty NETWORK • Q2 2019

16 “We must collectively move forward to execute growth.” – Stuart Fitzgerald 03

Issue 07 • Q2 2019

CONTENTS 22

40TASTE

THE ISLAND

™

A Celebration of Ireland’s Food and Drink A guide for the delivery of world-class food and drink experiences

My Dunmore East Hidden Gems – Clifden Foyle

Taste the Island – New food tourism marketing campaign

“Flexible working can help address regional skills shortages.” – Edmond Connolly

26 FEATURE

PUBLISHED BY: Waterford Chamber of Commerce

From Bouncer to Business Leader: “We always do the best we can to support local.” – Steve Coleman, Manguard Plus

2 George’s Street, Waterford Tel: 051 872639 Email: info@waterfordchamber.ie Web: www.waterfordchamber.ie Editor: Lynda Lawton Design: Michael Lynagh Advertising: Angela Jackman DISTRIBUTION: Digital copy emailed to 1,000+

Skillnets Seminar focuses on Workforce Change

Don’t become a deskspesto!

Climb the ladder of success

contacts, uploaded to Chamber website and social media (10,000+ followers). 1,000 print copies. © WATERFORD CHAMBER OF COMMERCE 2019

Winning formula in healthcare

No part of this publication may be

Time for Tramore to shine

system or transmitted in any form

Bite-Size News

Opinion and comments expressed

Business Expo

Waterford Chamber of Commerce.

Murals for Communities

44 46 48

reproduced, stored in a retrieval or by any means without written permission from the publisher. herein are not necessarily those of

IMAGE CREDITS: Icons on pg. 4 by www.flaticon.com.

Waterford Camino Tours

Pg. 9 courtesy of The Irish Times.

Gallery

Pg. 10 courtesy of Waterford News

Membership Directory

and photo frames on pgs. 46-47 by

& Star. Images on pgs. 12, 14, 21 Freepik.com. Photo on pg. 22 by Alf Harvey/hrphoto.ie. Images on pgs. 11 & 44 by Pexels.com. Pgs. 20 W aterford c hamb er

W aterford c hamb er

I s s ue 04 • Q 3 2 01 8

& 36 by Garrett FitzGerald. Artist

I s s ue 05 • Q 4 2 01 8

illustrations on pg. 32 courtesy of

WATERFORD WILL LEAD THE SOUTH EAST A NATIONAL CONVERSATION DEE HUTCHINSON

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GROWTH POTENTIAL

LIFE

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FOR THE REGION

JULIE SINNAMON, ENTERPRISE IRELAND CEO

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CONFIDENCE must come from within As Jonathan Earl steps into the role of Waterford Chamber President, he outlines his vision for Chamber and his commitment to the business community as Waterford moves forward.

s one of Ireland’s longest established Chambers, it is a genuine privilege for me to serve you as President of Waterford Chamber of Commerce, in this its two hundred and thirtysecond year. When you list the calibre of those who have gone before me, it is certainly a humbling experience receiving this chain and the responsibility that goes with it. In particular, I would like to thank Kathryn Kiely, our outgoing President, who has made a significant contribution to Chamber in what has been a progressive and successful last 12 months. I may not be originally from Waterford, but my connections here run deep and I am proud to represent Waterford in my capacity as President. I was born in Kerry and as a clergyman’s son moved to Wexford when I was young. Following boarding school in Dublin, I found myself in Waterford and fell in love with the city. While it was my first time living in Waterford, my father’s family had their own business here for fifty years. After 10 years in WLR, my wife Karen and I set up B2B

Communications in 2005. I have been involved with Waterford Chamber since I joined the retail committee back in 1996, then became a director in 2000 and returned again to directorship in 2014. In the 25 years I’ve worked in Waterford I have witnessed significant changes in our city and county. Waterford has emerged from being an industrial city to a post-industrial climate with the evolution of our tourism offering, service industry and the growth of our tech, pharma and life-science sectors. In the last fifteen years I’ve been fortunate enough to work with all sectors and all sizes of business. B2B Communications has tracked the changes in industry in Waterford and the South East. Ours is a business which is a weather vane for consumer and business confidence, and we’ve seen how within certain sectors Waterford’s self-assurance has grown. This needs to spread across the whole of Waterford and the Chamber has a role in this evolution. As a small business owner, I am at the coal face of the challenges we face, but I am also well-positioned to seek out the opportunities and advocate for

SMEs, who represent the majority of our membership. CONFIDENT MESSAGE I have spent my adult life attempting to interpret and communicate messages, and today I find myself in a role, in an organisation, in a city where now more than ever a confident, consistent and positive message is required. When speaking about the North Quays two years ago Michael Walsh told the Chamber Annual Dinner guests that the investors were in the room. The responsibility is on all of us over the next few years, and decades to come, to fulfil the potential that is within Waterford City. But we all have our roles to play, the Chamber, the Council, businesses, home-grown or foreign direct. We have all chosen to live, work and do business here. Gerald, his team and the President of the day will make sure the Chamber plays its part. But we are all, in some form or another, investors in Waterford, we all have “skin in the game” and we all must collectively endorse its features and solve its problems. Waterford Chamber, through

NETWORK • Q2 2019

“

NOW MORE THAN EVER A CONFIDENT, CONSISTENT AND POSITIVE MESSAGE IS REQUIRED.

”

extensive membership and stakeholder input, has created a threeyear strategic plan. This itemises four significant objectives for the Chamber between now and 2022.

 To be the leading voice for business in Waterford.

 To build a relevant Chamber for its members.

 To promote and enhance Waterford City’s business economy.

 To make Chamber a ‘Thought Leader’.

While the plan expands on these ideas and Waterford Chamber in many respects is already completing these objectives, they are a guideline for future Boards, Presidents and CEOs. They are our foundation and what we believe makes our Chamber successful and will keep it successful. Change comes slowly, and an organisation that lasts 232 years is never radical. While the Chamber is a broad church with ever-increasing membership and a dedicated permanent staff, it is not a large organisation. Its strength is its members and its relationships. Its singular feature is its ability to create positive change through partnerships. And we will continue to do what we do best, promote Waterford and business within it, collaborate with other organisations to achieve what is best for business across the region, educate and upskill through Waterford Chamber Skillnet and endeavour to be a thought leader in Waterford and beyond.

Waterford has a proud business tradition, but through the recession and the lean times that followed that confidence waned. In recent years we have seen millions of euros in foreign direct investment and with the future plans set out in the National Planning Framework, now is the time to restore that confidence. But as with life, it cannot be restored from without, confidence must come from within. Waterford Chamber will play its part, but it requires a consistent, confident message from all stakeholders, large and small. It requires partnership and collective responsibility from within for confidence and success to be restored. I look forward to working with you in this regard, in what I hope will be a positive and progressive year for Waterford as the Capital of the South East Region. Jonathan Earl President, Waterford Chamber

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COVER STORY

Delivering the message

Ahead of his keynote address at the Waterford Chamber President’s Lunch, Lynda Lawton speaks to Irish Times Editor Paul O’Neill about the changing landscape of the media, the importance of delivering the right message and how his career has come full circle as The Irish Times takes over the very newspaper where it all started for him. Q: Paul, we look forward to welcoming you home on June 21st. What are the most significant opportunities you see for your home county right now?

A: Having lived outside Waterford for more than 30 years, I wouldn’t want to convey the impression that I think I’m in a better position to identify opportunities than those of you who have an intimate understanding of local challenges. But I believe that Waterford is finally making progress in getting its voice heard and that what might be described loosely as ‘official’

Ireland has an awareness of the list of issues that remain unresolved or unfinished. In that I’m talking about the hospital, university status, the airport runway extension and the North Quays. Therein is the opportunity because the first step in being heard is to ensure people are listening. One niggle is that if the Government was inclined to make a positive gesture towards Waterford, I’m not sure it would know which issue is regarded as most important. Your readers are more qualified than me to answer that but it could be important to

have an answer that demonstrably commands broad local support. There can be a lot of talk about visionary politics but, in reality, it’s a pretty transactional business and if I was a Government sanctioning any major investment in a project in Waterford, I’d want to be certain that it was going to be broadly welcomed and that I could anticipate some political return as a result.

Q: If you could pick one essential delivery for the future growth of Waterford, what would it be?

NETWORK • Q2 2019

MEDIA IS AN IMPORTANT “ THE CHANNEL THROUGH WHICH

WATERFORD CAN DELIVER ITS MESSAGE.

”

A: It would be easy to refer back to the ‘to do’ list of outstanding matters. But you can look at that issue in a different way, bearing in mind that political decisionmaking is at the heart of the issue. Suppose, for instance, that following the next general election, the new government was made up of a main party that held two seats in Waterford and that it had a coalition partner that held another or that it required additional support from an individual seat holder. And that that government was determined to defend those seats by making decisions that were in Waterford’s interest. In those circumstances, you could envisage your concerns being much higher on the political agenda. Of course, such a scenario can never be guaranteed – without the aid of a crystal ball. It’s even uncertain which party will be in the lead role next time around. But it’s a tantalising scenario. One broader point: money available for regional investment is finite and I certainly don’t need to tell you or your readers the challenge involved in getting a share. In fairness too, Waterford has been clever in building a rational and evidence-based case for more. But my sense is that regional unity and solidarity is an issue. That if Waterford gains something, rather than a regional win it can be seen by some as a loss for adjoining counties. Some in Waterford would think in exactly the same way. The key point is that benefits need to be shared. By way of contrast, the same relationships

NETWORK • Q2 2019

Paul O'Neill in The Irish Times newsroom and rivalries – political and across counties – exist in the west of Ireland but they manage to unite against the rest in pursuit of their own interests. All that said, when I go home – and it’s still home – there’s a greater buzz around the city and a rising tide; a feeling at last that the worst is over and things are heading in the right direction.

Q: We speak about delivering the right message for Waterford. What role can the media play in that?

A: The media is an important channel through which Waterford can deliver its message. The work done by Darren Skelton and the News & Star in highlighting the shortcomings in mortuary facilities at Ardkeen is a good example of that. I hope The Irish Times played a part too by helping to bring the issue to a national audience. So the media, as a messenger and as an influencer of public opinion, can be critical in focusing public attention on issues, identifying shortcomings and creating a momentum that forces “the system” to act. But no matter how much attention any media outlet gives any issue, change is dependent on public and/ or political traction. One other point in relation to The Irish Times. We have made the case repeatedly for orderly regional

development as a counter-balance to the growth of Dublin which runs the risk of grinding to a halt as its population rises inexorably. But the record of successive governments in addressing this issue is dismal.

Q: How do you believe Waterford is viewed nationally?

A: As I said, I think Waterford is making progress in highlighting its issues. I suppose that’s something of a doubled-edged sword because that progress – if that’s the right word – has come about because there are so many issues. The risk is that it presents Waterford in a negative light in the public mind. But that’s the price you have to pay – I don’t think it’s avoidable. Because of its people and its connectivity – roads, ports, airport – Waterford has a positive story to tell and with appropriate State support, the scope to deliver on its potential. But it doesn’t exist in a vacuum and, in making decisions about Waterford – in common with Ireland as a whole – the Government is facing extraordinary external uncertainty and needs to be prudent with the public finances.

Q: Having started your career with the Waterford News & Star, how important is the local newspaper to the community?

A: Absolutely critical

MEDIA CAN “ LOCAL BE CHAMPIONS,

though I suppose you’d expect me to say that. My Dad was editor of the News & Star from 1967 to 1983 and I spent my childhood going in and out of its offices, initially in O’Connell Street and subsequently the industrial estate. Those were the days of hot metal printing and people up to their elbows Paul O'Neill (left) at Waterford News & Star, c. 1980s in ink. And I learned the basics of journalism in the most practical way during a lifetime with the News & Star impact on the world would have five years with the News & Star; and Maurice Gubbins who edits the been beyond comprehension. It how what you write can affect Echo in Cork). The regional editors has allowed anyone, anywhere people’s lives, the responsibility – including Mary Frances Ryan to publish anything. It has been to get things right and the from the News & Star and Michael hugely liberalising, enabling and consequences when you don’t; the Byrne from WLR – spent a day empowering. It has also produced impact of publicity on individuals. with us in Dublin recently and it a deluge of information, some of The media generally – and local was striking how we face the same it of the highest quality, more of it media in a very concentrated challenges, especially in meeting deliberately misleading and some way – hold up a mirror and allow the needs of an audience who now of it ranging from the distasteful us to see ourselves….the best consume so much journalism via to the horrific. It is easy to feel of us and the worst of us. You their smart phones. The Irish Times overwhelmed. see people at times of great joy has travelled a long way in that and at times of loss and despair. regard since I arrived 30 years ago Q: The world of print media has Local media can be champions, and I hope our experience – good changed dramatically over the advocates and critics and, without and bad – can be an asset to our years, with the advent of social them, our communities would be new colleagues. media, where news is now instant. poorer places. They give Waterford How has The Irish Times embraced its own voice, its own means of Q: How has the landscape of the changes? interrogating those in power locally journalism changed over the years? and nationally, and a mechanism to A: The print media has been ensure it is being treated fairly by A: Where to start! There’s no among the sectors most affected all arms of the State. point in me delivering a history by the digital revolution which lesson to readers who only have has forced us to rethink virtually Q: As The Irish Times has recently to look at the power of their everything we do. You use the taken over the Waterford News phone and the part it plays in their word “embrace” in your question & Star and both WLR and Beat lives to recognise the change for and a big turning point for The 102-103, what are the future plans themselves. I can remember my Irish Times was when we stopped for regional and local media? parents signing up for what was seeing digital as a threat and known as ‘the multi-channel’ in embraced it as an opportunity. For A: It’s a strange twist that Waterford ahead of the Montreal some – especially those of us with consolidation in the media and the Olympics in 1976. We got our ink in our veins – that was a pretty acquisition by The Irish Times of first colour television at the same radical change. the media interests of the Crosbie time. For all of my five years with So The Irish Times is now family in Cork has brought my the News & Star, I used a manual a multi-media publisher. The entire career under one roof and typewriter. And every article I newspaper is still hugely important that I’ve found myself renewing wrote went through a convoluted but we have transformed how we connections with people who set of steps before it was printed in operate to bring digital to the heart taught me so much – and I’m Cork and driven back to Waterford of what we do – not just editorially thinking especially of Marion to be sold as part of the newspaper. but commercially. That means that O’Mara (who has just retired after At that point, the Internet and its for many hours during the day, the

ADVOCATES AND CRITICS AND, WITHOUT THEM, OUR COMMUNITIES WOULD BE POORER PLACES.

”

NETWORK • Q2 2019

newspaper doesn’t feature in any conversation – we are entirely focused on what we are doing on irishtimes.com. We publish news as it happens, we produce a huge array of email briefings, we send push notifications with breaking news, we produce several podcasts and, where once our photographic department generated still pictures, we now produce video. As far as we are concerned, a reader is a reader and our relationship with them is based on the range and depth of our journalism, not on the medium through which they choose to interact with us. Integral to that from a commercial perspective are our digital subscribers and the willingness of people to pay for access to our digital journalism when so much information is available free of charge. The decline in our newspaper sales last year was more than compensated for by digital subscription revenue. This is a source of optimism for the future – not alone are we reaching a bigger audience than ever but we’re persuading more of them to pay. That’s critical because good journalism costs money to produce. A good example is Brexit which has given us a huge audience, including in Britain where we are attracting readers we could never have hoped to reach before. There are external factors at play too. The public mood is changing. People are questioning the information they receive and where it comes from. They’ve seen problems with Facebook and how it has been abused to influence public opinion. They’ve seen the advent of ‘fake news’ and the dire results of misinformation. They want to be informed and they want information they can rely on. All the more so at a time of such momentous change at home and abroad. This is a huge opportunity for The Irish Times – and publishers like us – who are independent of

NETWORK • Q2 2019

external influences and operate on the basis of a bond of trust with our readers which requires us to try very hard to ensure what we publish is correct. That’s a two-way thing: people are now more likely to place a value on what we do and to pay for it. In saying all this, there’s no getting away from the challenges. Google and Facebook, for example, continue to grab the bulk of digital advertising revenue in Ireland and beyond. But the values which helped The Irish Times to stand apart in the past – independence, truth, fairness, clear differentiation between fact and opinion – and which might have been dismissed by some as fuddy duddy or oldfashioned, are showing themselves to be more important than ever.

holding the powerful to account and shining a light into areas where many would prefer we didn’t. Whether in print or across digital platforms, that traditional reporting function is a vital check and balance. All the more so as it comes under attack in many parts of the world. And I think there’s a growing realisation that if people want to live in a society where such checks and balances continue to exist, they need to protect them by dipping into their pockets to support that watchdog role. That applies as much to the News & Star and the Munster Express in a Waterford context as it does to The Irish Times.

Q: What advice would you give to

Q: Is there still a place for

young people thinking of starting a career in journalism?

traditional newspaper reporting or what do you think the future holds?

A: Very simply: despite all the

A: In a word: Yes. People often ask whether newspapers will survive. I really believe that some will. But the key words in your question are ‘traditional’ and ‘reporting’ and the

uncertainties, if you really want to do it, don’t hesitate. It is a career in which you can make a difference.

most important factor is that good independent journalism survives. For all the imperfections of the media – including newspapers – we play an important role in

HOMEWARD BOUND Career comes full circle for Cheekpoint native Woodbrook CEO and Waterford native Michael Doherty recently addressed the mentors, participants and alumni of Waterford Chamber’s Regional Leaders Programme. Here he speaks to Lynda Lawton about how the world of financial services has brought him from Cheekpoint to Cyprus and now back home again. Q: Michael, thank you for your in-

Q: Growing up in Cheekpoint, did

A: Two reasons basically –

spiring talk at our Regional Leaders lunch. Is mentoring something you have engaged with yourself throughout your career?

you always have big ambitions to conquer the financial world?

its location with respect to Woodbrook’s international operations, and also for regulatory reasons. Cyprus has a very good financial regulator, CySEC, and the time zone in Cyprus is ideal for working between Europe, the UAE, and other territories we do business in. I also spend a great deal of time in the air, so Cyprus’ central enables me to keep my flying time down between destinations.

A: Yes, I have been very lucky in my career in that I’ve worked alongside some of the most successful business leaders in Europe, so I had a fantastic opportunity to learn directly from the best in the financial services. Later in life, when I had some money in my pocket, I did take part in mentoring programs, which I found to be of great benefit. It’s something I believe in strongly, and mentoring plays a significant part in the work that we do with Charisma, a charity we work closely with in Cyprus.

A: Of course! (laughs). I’m not sure about conquering the world, but I have always been fairly confident in my abilities. You have to be in this business. I always had huge ambition, and I guess I always had a gut feeling I would be successful. I don’t believe in setting limitations, and I’ve never set any for myself. But I suppose I should point out that this mindset can have its downsides – just ask my nearest and dearest!

Q: You are now looking to branch

Q: Woodbrook Group is based

into the Irish market, looking specifically at Waterford and investing in the region of €100 million. How are the plans coming along?

in Cyprus – how did that come about?

A: Yes, I believe there is a very good market in Ireland for health

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Audrey Barry, Waterford Chamber Skillnet; Michael Doherty, Woodbrook Group; Jackie Roche, Bausch + Lomb; Sara Mullally, Waterford Chamber Skillnet at the Regional Leaders Programme Speaker Lunch with Michael Doherty at the Majestic Hotel.

and general insurance, and also for a full suite of financial products. The plans are ongoing, and we’re engaged in talks with IDA and Enterprise Ireland along with local officials in Waterford. There is a lot of foundation work that needs to be covered, but I’m very optimistic that we will hit the Irish market very soon.

Q: What challenges and opportunities do multi-national companies face when looking to invest in Ireland?

A: Anytime you try to enter a market in a country you will face certain challenges, and Ireland is no different. The main issue or problem is largely political, and by that I don’t just mean government department or local authorities. In my experience most state agencies and organisations, and indeed government departments, do try to assist in whatever they can, particularly when it’s a good news story that will benefit people and reflect well on them. But often you’ll find particular organisations or officials are working to their own agendas and not working as a single team. This can be frustrating, and very time consuming, but it’s same to some extent in every country.

Q: Have you chosen Waterford for sentimental reasons or do you see

big opportunities for growth in the South East Region?

A: Both, to be honest. I’m very proud to be from Waterford and I make no apology for wanting to invest in my home county. But I’m also a businessman and I wouldn’t make a investment solely for sentimental reasons. Because I’m from Waterford, I also know the huge potential that the city and indeed the whole region has. Waterford and the South East has a lot to offer investors. You have two major international airports that just 90 minutes away in Dublin and Cork, and that’s before Waterford Airport gets lift off, hopefully sooner rather than later. There’s Waterford Port and Rosslare Harbour, so overall the access to the city and region is fantastic. The cost of living means people can have a much more comfortable standard of living than in most other big cities. We also have very good education facilities in the South East, especially with WIT which is hopefully of the cusp of being granted Technological

University status, fantastic infrastructure and significantly lower housing costs. But overall there’s the people. This is our greatest resource. Waterford people have a heart and a work ethic that’s very hard to find anywhere else. And of course, there’s the Blaa. Cyprus may have the sun, but nowhere I’ve been can match the Blaa on the doughy side of things.

Q: Congratulations on listing Woodbrook on the Stock Market. What brought about that decision?

A: Woodbrook is currently quoted on the over-the-counter market in the U.S. and files voluntary annual and quarterly reports as required by the OTC markets. We believe this gives the company a level of transparency and gives the group greater credibility with regard to planned future expansion and potential acquisitions.

Q: Corporate Social Responsibility is something you are a strong advocate for. Tell us a little about your work with Charisma.

A: Building a company like Woodbrook Group can sometimes consume your life. Your family, friends and even your own self get neglected. It can be very easy to lose sight of what life is all about, so working alongside groups such as Charisma is a great reminder of what is really important in life. Just doing something small can touch the lives of so many people, and it helps me to realise just how lucky I am and to have the amazing people that I have in my life. Limassol, Cyprus

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Learning is the Accountant and Entrepreneur Stuart Fitzgerald has hit the headlines recently for bringing LEON’s Naturally Fast Food franchise to Ireland. Here he speaks to Lynda Lawton about his new venture, the importance of succession planning and why he feels University status for Waterford is essential for regional growth.

aving completed his Commerce degree at NUI Galway and an MBS in Management Consultancy in Smurfit Business School, Stuart Fitzgerald faced an important decision – move home or follow his peers and look to start his career elsewhere. “If it hadn’t been for the family business, I wouldn’t have come back - the vast majority of my peers didn’t,” he admits. “It was never my intention to take over the family business but after being away for so many years, I fancied coming home for a while, taking my chartered exams and seeing where that took

me. However, when I qualified, I found I loved working at Fitzgerald Power and of course working with my dad. “I saw a huge drain of talent from Waterford during the recession and if we are to reverse that, getting a University is essential. We draw hugely from the college at Fitzgerald Power because they have very good courses which suit our requirements but for different sectors, that is not the case. If we are going to attract and retain our educated professionals, we must have the educational offering to back that up.” While taking over the family business may not have been to

the forefront of Stuart’s mind in his early twenties, he is a huge advocate for succession planning. “It’s never possible to get succession plans exactly right but at Fitzgerald Power we advise SMEs to give it a lot of thought as they do develop over time. Succession plans need to be well-mapped out and planned and are one of the key existential challenges as you look towards the next phase of growth. You can never plan too early – the earlier you engage and make a plan the better. That can change but having it is the most important first step.” Now at the helm of Fitzgerald Power, which has three

NETWORK • Q2 2019

“If it hadn’t been

for the family business, I wouldn’t have come back - the vast majority of my peers didn’t.

NETWORK • Q2 2019

”

“ We saw an opportunity with LEON, which is the most exciting food brand in Europe right now. ” offices nationwide, in Waterford, Carlow and Dublin, employing 35 staff, and having taken on his new role of Managing Director of LEON, Stuart is optimistic about the future. “I have spent a lot of my career seeing the challenges of the recession and it has been a tough environment in which to do business. The South East was heavily hit and Waterford, as the Capital of the South East, has certainly been lacking in terms of employment opportunities and investment. I am now seeing more possibilities than I have in the past decade and there are lots of interesting companies forming across the region. “There are huge possibilities around the North Quays, both in the development and construction phase and then ongoing employment through the on-site offering. It will be a game-changer and the amenities will enhance that all important work/life balance. “What is on offer in Waterford is exceptional. You are never more than 20 minutes from a beach and the commercial opportunities coupled with the lifestyle opportunities makes Waterford a place people will want to stay and locate to. “However, we still need to be strategic in deploying our resources. Michael Walsh (Waterford City & County Council CEO) has a vision and we need to get behind him to execute it. We are up there in terms of the national footprint in certain sectors, but for others we are still hampered by lack of investment, particularly in things like retail infrastructure. We need

Stuart Fitzgerald at the opening of LEON in Dublin a really large employer to come into the city to enhance the current offering and reverse that drain of talent, which will help the overall eco-system. It is positive overall and the indicators are good so we must now collectively move forward to execute the necessary growth. “We see it ourselves in Fitzgerald Power and have plans for expansion over the next six months, particularly as the retail pharmacy sector is growing rapidly. We have a fantastic team and that gives us the platform the grow. But growing Fitzgerald Power is not the only plan Stuart has for the future, as LEON opened its doors in Dublin’s Temple Bar just a few short weeks ago. “We saw an opportunity with LEON, which is the most exciting food brand in Europe right now. There was a lot of interest with the brand in Ireland and the ethos of healthy eating resonates with consumers. We have a long way to go as we will be focusing on expanding in Dublin over the next two years but we have committed to 20 stores over the next five

years. Once we establish the brand, build the team and identify the right infrastructure, we will look at bringing it to other major hubs across the country.” It is that entrepreneurial spirit and his expertise in succession planning and business development that has seen Stuart become a very popular mentor on the Waterford Chamber Regional Leaders Programme, which he says has been a hugely positive experience for him personally as he believes you should never stop learning. “The Regional Leaders Programme is a great way to meet people and I think I have probably learnt more as a mentor than perhaps helped the participants. It is a very rewarding process and it is really interesting to meet people with such passion, vision and innovation. Being able to spread that knowledge base is hugely beneficial for us all.”

NETWORK • Q2 2019

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South East Skillnets Seminar focuses on WORKFORCE CHANGE 

aterford Chamber Skillnet, along with partners Carlow Kilkenny Skillnet, County Tipperary Skillnet and Wexford Chamber Skillnet, recently hosted their third Annual Training and Development Seminar ‘Workforce Ireland 2019’, which focused on attracting talent to the region. Employers from across the region attended the event, which took place in Mount Juliet Estate, Kilkenny. The seminar was facilitated by one of Ireland’s foremost trainers Michael Cox of MCX Training and Development. Opening the event, Skillnet Ireland Chief Executive, Paul Healy said: “Global megatrends

 are transforming the workplace to an extent never seen previously. As an open economy, it is vital for Irish industry and workers to stay ahead of these trends. High-touch and high-tech will define the jobs of the future. We must promote the uniquely ‘Human Skills’, skills that machines will never do. Despite the disruption of the digital transformation, the wide evidence base is telling us that

the net outlook for future jobs is positive, provided we act now. Upskilling and life-long learning are central to this. The work of our 65+ networks across the country, and here in the South East, is a vital component in making Ireland a centre of talent and innovative.” Other topics throughout the half-day seminar included Staff Retention with Brian Cleary of Acorn Regulatory; Recruitment with Dr Karen O’Connor, Datapac; Learning & Development with Ann Marie O'Leary, Zurich; Spending your Training Budget with Ria White, EirGen Pharma and Creating a Great Workplace with Lisa Murphy, Scurri. In addition, David Cooney, Morgan McKinley offered his insights on “The South-East as part of Ireland Inc – Attracting Talent to our Business Unit”, while Joe O’Connor of CoachPact and Ireland’s Fittest Family fame spoke on “How People Work, Behaviour & Performance”. Speaking about the event, Waterford Chamber Skillnet Network Manager, Sara Mullally said: “Along with our Skillnet Network colleagues, we were delighted to be able to host such an important event for industry leaders. The knowledge and information presented on the day was astounding and we must take action. “We heard how over 60% of pupils today will end up working in jobs that do not exist currently and how 72% of ‘Millennials’ will leave their employer within the

first five years. When thinking about your workforce in 2019 and beyond, you must be cognisant of the fact that this generation is tech

 savvy, socially conscious, flexible and dialogue-orientated. Things have changed, and we must change with them. Skillnet Networks can provide that platform through our subsidised training and are on hand to cater to industry led skills needs.”  Find your local Skillnet Learning Network in the South East region: www.skillnetireland.ie/region/ south-east/

 Ann Marie O'Leary, Zurich; Michael Cox, MCX Training & Development; Dr Karen O’Connor, General Datapac; Ria White, EirGen Pharma; Paul Healy, CEO, Skillnet Ireland; Lisa Murphy, Scurri.  Claire Cullen, Solutions Group; Padraig Dolan and Margaret Hokey, HavenWood Retirement Village.  Ashling Ward, Carlow Kilkenny Skillnet; Claire O'Rourke, Wexford Chamber Skillnet; Paul Healy, CEO, Skillnet Ireland; Sara Mullally, Waterford Chamber Skillnet; Karen Walters, County Tipperary Skillnet.

NETWORK • Q2 2019

Don’t become a

DESKSPESTO! Sitting has been referred to as the modern cancer. Is the way many of us now work as serious a problem as some suggest? Ita Leyden of LCE offers some practical advice.

The human body is designed to be active! We are not designed for sedentary work – but technological advances have resulted in us all spending more time using a laptop/tablet or PC. Inactivity, or incorrect use of our musculoskeletal systems increases the risk of harm – and the longer the duration the greater the risk. Movement is good, and therefore, incorporating regular breaks into our computer-based work is essential to reduce the risk of musculoskeletal ill health – to avoid what I like to call 'deskspestos'!

TOP TIPS FOR AN EMPLOYEE IN AN OFFICE ENVIRONMENT?  Breaks, breaks and more breaks – I am not advocating that we all start to introduce more frequent tea breaks! The breaks can involve carrying out alternative work which requires a change of posture, movement, and giving the eyes a break from constantly focusing on a screen.

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most people have the monitor too far away, and consequently, they lean forward or extend their head to be able to read the screen – this is done unconsciously. As a general guideline, the monitor should be located between the tips of the finger and the wrist of an extended arm. At this distance, the computer user should be able to focus on the screen and adapt a neutral posture with the chair providing natural support in the lumbar area. In my experience, the monitor distance has the greatest influence on posture.

11/01/2019 14:44

into the lumbar area – most office users find the control lever which adjusts the chair height and only adjust this – take the time to find out how the lumbar support is adjusted and adjust the height of the lumbar support to suit you.

 Don’t automatically adjust your chair to have your feet flat on the ground! Adjust the chair height so that your elbows are level with or slightly above the desk surface – this will enable a relaxed posture to be adopted. Then, if your feet don’t reach the ground comfortably – get a foot rest!

FLEXIBLE can help address regional skills shortages  By EDMOND CONNOLLY, Manager, South East Regional Skills Forum

he South East regional economy has grown steadily over the past four years. Many employers are now finding it difficult to fill a variety of positions, particularly roles requiring experienced candidates in the engineering, ICT, science and construction sectors. One way to help address this situation is to seek candidates that may not be able (or many not want to) commute to offices every day but may be very willing to work on a more flexible basis. Counties Waterford, Wexford, Kilkenny and Carlow have seen the workforce grow from 173,600 in 2015 to 186,600 in 2018 (CSO Quarterly Labour Force survey annual averages) and approx. 50% of the growth has been in industry, ICT and construction. Many employers in these sectors are reporting significant difficulties filling vacancies as they expand or try to replace those that retire or move elsewhere. On the other hand there is growing evidence of people seeking to move back to the South East as it offers many attractions in terms of quality of life and cost of living. The growth in flexible workspace facilities throughout the South East is a response to this growing phenomenon.

There are at least 13 such facilities available in the region offering flexible workspace to individuals seeking to work locally for employers that may be located 20 or 30 miles or more away from where they live. Such facilities now exist in the South East. These facilities offer serviced office space with high-speed broadband on a flexible basis. This enables individuals to work locally for example for 2-4 days per week and attend their employer’s premises 1-2 days per week. This can deliver a ‘best of both worlds’ solution for the employer and employee. CASE STUDY John Brett from Laois has more than eight years' experience in the ICT sector. Having graduated from Maynooth University, he has worked for multiple companies in Dublin, such as IBM, ESB and D4H Technologies. Fed up with long commutes, traffic and repetitive days, John wanted to improve his quality of life and opted to leave the office behind and move to a remote working setup. This meant he would work just as before for his company, but at a location of his choosing instead of commuting the company’s office every day. This is a growing trend of employment, especially in the ICT

sector, as it gives employers access to talented individuals who are no longer interested in working in cities, allows recruitment of staff working in different time zones, and is cost-effective while also meeting employee work/life balance needs. Last October, after a few years as a remote worker in Dublin, John relocated to Carlow and has since been working from New Work Junction, a ‘co-working’ space in Carlow. Having a space like this to work is a great option for remote workers, as it provides business level services like Wi-Fi, gives them a separation of work and home as well as a place to socialise with other workers. Employers are generally more welcoming of employees working from a coworking space than a “work from home” type model. There is a growing number of ‘co-working’ facilities around the South East providing options for other workers who may already be working remote, or on-site workers that are looking to work remote and move away from the highpriced rents of Dublin and other cities struggling with the availability of accommodation. Organisations like growremote.ie have emerged to assist employers and individuals in the transition to remote working models, with a special focus on how remote working can benefit rural communities. John has just established a board for remote jobs – see remotejobsireland.com. Abodoo, based at the Hatch Lab in Gorey also offers a dedicated service for remote and flexible working – see abodoo.com. www.regionalskills.ie

NETWORK • Q2 2019

Co-Working & Remote Working Facilities in the South East WATERFORD ArcLabs WIT West Campus Carriganore Waterford Tel: 051 302900 arclabs@wit.ie www.arclabs.ie

WorkLAB Unit 24-26, IDA Industrial Park Cork Road, Waterford Tel: 051 376180 info@worklab.ie www.worklab.ie

Boxworks / Boxworks 2 40 Patrick Street / John Street Waterford Tel: 085 2521508 info@boxworks.ie www.boxworks.ie

KILKENNY

Dungarvan Enterprise Centre Old Friary Building Lower Main Street Dungarvan, Co. Waterford Tel: 058 23598 info@dungarvanec.com www.dungarvanec.com

ArcLabs WIT Innovation Centre St. Kieran's College Kilkenny Tel: 051 302900 arclabs@wit.ie www.arclabs.ie

Waterford City Enterprise Centre Waterford Business Park Cork Road, Waterford Tel: 051 364399 info@waterfordenterprisecentre.com www.waterfordenterprisecentre.com

New Work Junction “Old AIB Building” Dublin Road, Kilkenny Tel: 056 7816486 info@newworkjunction.com www.newworkjunction.com

WorkLAB

WEXFORD

CARLOW

Enniscorthy Enterprise & Technology Centre Milehouse Road Enniscorthy, Co. Wexford Tel: 053 9237499 info@eetc.ie www.eetc.ie

New Work Junction “Tower Building” First Floor, Castlegate Kennedy Street, Carlow Tel: 059 9114496 info@newworkjunction.com www.newworkjunction.com

The Hatch Lab M11 Business Campus Innovation House Gorey, Co. Wexford Tel: 053 9480689 www.thehatchlab.ie

The 059 Wexford Road Business Park Carlow Tel: 085 1445091 coworking@059.ie www.059.ie

TIPPERARY

The Hatch Lab New Work Junction (Opening in June 2019) Clonard Village Clonard Road, Wexford Tel: 053 9006068 wexford@newworkjunction.com www.newworkjunction.com

QUESTUM Acceleration Centre Ballingarrane Science & Technology Park Clonmel, Co.Tipperary Tel: 0504 28027 derek.blackweir@lit.ie www.questum.ie

Climb the ladder of success with Chamber’s Regional Leaders Programme

aterford Chamber’s Regional Leaders Programme received a huge endorsement recently as they are set to partner with Waterford Institute of Technology’s School of Business. WIT and Waterford Chamber are collaborating to provide further professional development opportunities for participants of the Chamber Regional Leaders Programme. Under this initiative, participants who join the Regional Leaders Programme will have the opportunity to choose a Level 8 management development programme that will be delivered in association with WIT Business School. Interested applicants who meet the entry requirements can choose either a one-semester Certificate in Management Development/ Certificate in Project Management or, alternatively, a two-semester Higher Diploma in Business in Management. These WIT programmes will provide opportunities for participants to build on their leadership, mentoring and

EXC LU S NI LUM EA IV LU N

ER O RING

ENT

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REGIONAL LEADERS PROGRAMME

MENTORIN OUP G GR

ORKING TW E N

SPE

Kelly Cummins, Waterford Chamber Skillnet; Chris O’Riordan and Prof. Denis Harrington, WIT School of Business; Gerald Hurley, CEO Waterford Chamber; Clare Freyne, Bausch + Lomb and Dr Tom O’Toole, WIT School of Business. Photozone

networking skills, and open new pathways for further professional development and growth. Speaking about the collaboration, Waterford Chamber CEO Gerald Hurley said: “As we look towards launching the third year of the Regional Leaders Programme in September, it is fantastic to receive such positive support and endorsement from WIT. This programme is built around collaboration, with our partners Waterford Chamber Skillnet and Bausch + Lomb. They have been instrumental in guiding the programme to the level it is at right now. From year one to two, we enjoyed 40% growth and would expect a further increase this year if early indications are anything to go by. “Having WIT promote our programme gives it additional strength and recognises the importance of developing our future leaders. Year three will see more mentors join the programme, an exceptional offering of masterclasses and inspiring speaker lunches, so we would encourage anybody looking to develop their network and learn from the best to get in touch with us.” Prof. Denis Harrington, Head

of Graduate Business at WIT said: “We are pleased to be collaborating with the Chamber on this new initiative. Participants of the Regional Leaders Programme will now have a pathway to continue their studies and, subject to meeting the entry requirements for the relevant WIT programme, can look to take either our Level 8 Certificate in Management Development programme or Certificate in Project Management programme part-time over one semester or our Level 8 Higher Diploma in Business in Management programme part-time over the academic year. “These short executive WIT programmes aim to prepare candidates to perform effectively at an executive level and contribute to the management of their organisation’s policies with clarity, consistency and capability. Flexibly delivered and using online and blended learning approaches, the programmes will be ideally suited to meet the needs of busy professionals.”  To find out more about the Regional Leaders Programme, please contact Lynda Lawton or Kelly Cummins on 051 872639.

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Courses are heavily subsidised by Courses are heavily subsidised by Government from the National Training Government from the National Training Fund. Fund. Level 6 courses fully funded for Level 6 courses fully funded for everyone. everyone. From level 7 upwards employees From level 7 upwards employees pay 10% of the normal course fee. pay 10% of the normal course fee.

Delivery Delivery

NFQ NFQ Level Level

Credits Credits

Start Date Start Date

Entire Fee for Entire Fee for Employees Employees

Blended Blended Online Online Evening Evening Block Evening Block Evening

7 7 7 7 9 9 9 9

60 60 60 60 30 30 60 60

Sept 2019 Sept 2019 Sept 2019 Sept 2019 Jan 2020 Jan 2020 Jan 2020 Jan 2020

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2-Year Evening 2-Year Evening 2-year Online 2-year Online

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Jan 2020 Jan 2020 Sept 2019 Sept 2019 Sept 2019 Sept 2019 Sept 2019 Sept 2019 Sept 2019 Sept 2019

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7 7

60 60

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6 6 9 9

60 60 10 10

Sept 2019 Sept 2019 Sept 2019 Sept 2019

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Apply online at Apply online at www.wit.ie/springboard www.wit.ie/springboard Courses marked with an asterisk * are Courses marked with an asterisk * are new / amended courses and are subject new / amended courses and are subject to a course validation process within WIT. to a course validation process within WIT. Register Interest at www.wit.ie/ Register Interest at www.wit.ie/ springboard - we will contact you springboard - we will contact you following the validation process. following the validation process.

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from

BOUNCER

BUSINESS LEADER

 By LYNDA LAWTON, Waterford Chamber

hoever thought we’d live in a world where we need security and terrorism awareness experts on our doorstep, but sadly that is the way things have gone. Waterford’s Steve Coleman is regarded as a leading expert on security matters, having spent the last 30 years immersing himself in the industry and going from doorman to being Director of one of Ireland’s leading security firms. “We’ve seen big changes in modern Ireland and sadly the big city issues are now feeding down into our towns and villages. Large multi-national companies even here in Ireland are being forced to look at security measures in terms of loss prevention, terrorism and complying with Private Security Authority legislation so we need to be on top of our game.” Steve Coleman’s story is a classic tale of ‘bad boy done good’. Originally from Ballybeg, Steve

began labouring for a carpenter and plasterer as part of a FAS scheme at the tender ago of 15. School just wasn’t for him. “I was sharp as a razor, but I just didn’t like it”, he admits. Having always had a passion for taekwondo and judo and having joined the local weight-lifting club, Steve was asked by Pat Rockett to do some security work with him. At 19, Steve took his first bouncing job and over the years became a familiar face outside Waterford’s most lively venues. In 2007 new legislation came in with the Private Security Authority which introduced Garda vetting and minimum standards of practise, prompting Steve to look at starting his own security company with a number of partners. “We started to trade nationally covering outdoor events and concerts. We were on the road for years in the gig and event business and learned a lot from

other security providers during that time, under the name SCC and now trading as CCS Facilities. We also had a number of contracts locally and in Dublin for doormen and as the years went on, we looked at providing full facilities management, including maintenance and cleaning services, as well as static guards for factories and supermarkets.” From humble beginnings, the company grew to enjoying a €3.3 million turnover. Never one to miss an opportunity, Steve launched Prosecure Training in 2013, as he spotted a need in the market for professionally trained people. Working with the Private Security Authority, Steve was working on developing programmes such as terrorism awareness training and was voted in as one of the youngest ever Directors of the Security Institute of Ireland. Not surprisingly, Prosecure is now considered the leading

NETWORK • Q2 2019

“ We have to have confidence in our own ability in Waterford and trust in our own ability. ” training provider in the country for security officer training, responding to threats and violence training and security management. Ironically the man who ran from education has now become the teacher, having spent years upskilling himself in areas such as Higher Diploma in Asset Management, Diploma in Security Management and qualifying as a Security Institute registered trainer for guarding and Physical Intervention. In 2016 due to his experience and education, Steve gained registration as a SII Security Consultant here in Ireland. MANGUARD PLUS So move forward to 2017 and business is good. Steve has three business – security, training and facilities management and all are doing exceptionally well. Having had a number of buy-out offers, Steve finally did a merger deal with Manguard Plus on September 1st 2017, retaining 49% of his security/ facilities company, while also being made Director of the national company. “Sean Hall, the MD, is a personal friend of mine and while we had huge opportunities and other offers at the time, I really wanted to stay involved with the business and have an input into its growth. The industry had expanded so much by then it was time to grow with it and the merger brought us from a regional to national level. “Having the Manguard brand allowed us to chase bigger business and also afforded us to have full staff retention, which has since grown. We now offer a full corporate suite in terms of security – Static and Retail

NETWORK • Q2 2019

Steve Coleman, Wendy Treasure Coleman and Mark Robertson at the Waterford Chamber Business Expo 2019. guards , Concierge plus (Front of House staff), 24 hour alarm response, monitoring, key holding and mobile services and manage over 110 people from our offices in Tramore. “In addition, all our subcontractors are local and we always do the best we can to support local business. The belief that some big companies have that you must go to Dublin or London for high-tech professional security is just not true. You can get that high level here and in fact those larger companies are probably ringing me to be their man on the ground. “We have to have confidence in our own ability in Waterford and trust in our own ability. We employ more people in Waterford than any of these larger companies and we’re doing it from a hill in Tramore.” TRAMORE Steve has based his operations in Tramore for the past ten years and says there is nowhere else he would consider living or doing business. “Tramore has been good to us and the people have been very supportive. We have

bought into the whole Tramore experience and it is magical. We work in a highly intensive environment and that feeling you get when you arrive back to Tramore is indescribably. I have an office in Newbridge and it is so easy to commute but to be able to come home, grab a coffee in Moes and just relax on the prom – why would we want to be anywhere else?” Looking to the future, Steve says his focus is on growing Prosecure Training as legislation tightens and with multi-national companies watching global trends in terms of corporate loss, terrorism awareness and breaches in security physical and cyber, the demand for highly skilled trainers and professionals has never been more prominent. As well as being passionate about Tramore and its environs, he is also a huge supporter of events and will be sponsoring Waterford Chamber’s Annual Dinner this year, as well as a number of other community based projects. He will also join a host of business leaders as a mentor on the Waterford Chamber Regional Leaders Programme as he is keen to “pay it forward and give back”.

WHY WATERFORD?

Winning formula in healthcare

The RelateCare team at the Waterford Business Awards

The award for SME of the Year went to RelateCare at the recent Waterford Business Awards. Here Lynda Lawton speaks to Conor O’Byrne on why RelateCare chose Waterford as its headquarters and about the impact they are having on the healthcare industry. Q: Congratulations on your recent award. It must be great to be recognised on home soil.

A: Thank you! Yes it is – we are always delighted when our success is recognised, but when it happens in our own local community it makes it extra special. We had been shortlisted in the Waterford Business Awards a couple of times before, and even that was a great honour. But to actually win and be named SME of the Year is really fantastic for our Waterford-based operations. We employ just under 200 people in Waterford and its incredibly exciting to be at the forefront, leading the way in such a booming business community.

Q: How did the initial joining with Cleveland Clinic come about?

A: In 2009, the former CEO of the Cleveland Clinic, Toby Cosgrove was invited to Ireland to receive an award from the Royal College of Surgeons in Dublin. During his visit, Dr. Frank Dolphin (founder

of RigneyDolphin and former HSE Chairman) met with the Enterprise Ireland-led delegation and began discussing some of the trends in the call centre industry. Following this conversation, some RigneyDolphin colleagues and I were invited to Cleveland to take a look at their patient communication models and carry out a ‘Current State Assessment’ report. The findings of this report formed the basis for a vision of a new patient communication model. They were impressed by our findings and so we began working with Cleveland to create a brand new, state-of-the-art centralised model of patient access. This ‘Access to Care’ centre would be like the nerve centre of the organisation where almost all patient communication across the system would take place. The subsequent success of the centralised ‘Access to Care’ centre resulted in other U.S. healthcare organisations turning to Cleveland Clinic to request help building out similar models. Both RigneyDolphin and the Cleveland

Clinic identified an opportunity to offer the combined call centre knowledge of RigneyDolphin and the world-renowned healthcare expertise of Cleveland Clinic as a bespoke service offering to the marketplace. While Cleveland Clinic no longer have a stake in RelateCare’s ownership structure, our positive working relationship remains. We will actually celebrate a 10-year partnership anniversary with them this year!

Q: Why did you choose Waterford as a HQ?

A: Our Waterford office is colocated with RigneyDolphin’s and this has afforded us the opportunity to expand organically with the advantage of leveraging pre-existing infrastructure and services. I guess the decision to choose Waterford as our HQ just flowed naturally following RigneyDolphin’s success here. We have bolstered a positive working relationship with Waterford Institute of Technology

NETWORK • Q2 2019

and feel we are in a prime location to attract top talent from the region. As Waterford continuously becomes multi-cultural and diverse, we have fortunately been able to tap into the local community for language expertise including Spanish speakers and most recently Mandarin. These seemingly small factors help us delight and wow our customers and gives us a competitive advantage over other companies in our sector. Dr. Frank Dolphin and Conor O'Byrne

Q: You recently announced 180 new jobs in Waterford and Cleveland. How have your grown so significantly in such a short space of time?

A: Like everything that looks like an overnight success it takes years of dedication and hard work. We have learned over the years that in our line of work, it’s all about trust and mutual respect. Winning the trust and respect of our partners is fundamental to everything we do. For our partners, the decision to allow an “outside” company like RelateCare communicate directly with patients or consult and advise on future decisions regarding patient engagement does not come without a lot of thought, consideration and due diligence. A huge part of our recent growth has come as a result of pre-existing customers coming to us to solve challenges in other parts of their business. We have a very high customer retention rate and we are very much a customer-centric organisation. This approach appears to be paying dividends when it comes to our growth.

Q: What future plans are there for continued growth?

A: There is a pressing challenge internationally for healthcare organisations to do more with less and anyone familiar with U.S. Healthcare will comprehend the enormity of the size of the market. With the increasing trend towards consumerism in healthcare and the

need for on-demand, omnichannel experiences and telehealth we see continued growth in our current areas of expertise as well as adding new innovative value-adding services that address the needs of both current and future healthcare challenges. Beyond the U.S. we have looked at various opportunities internationally and we are expecting that some of the trends common in the U.S. in terms of patient engagement may transfer to other systems around the world.

Q: Can you outline how RelateCare is fast becoming a global leader in the delivery of patient access and patient engagement solutions?

A: We are now partnered with four of the top 20 healthcare systems in the United States (U.S. News World Report). We are continuing to expand our U.S. footprint and working alongside several leading health systems across the country on truly transformational projects when it comes to patient engagement and communication. We are uniquely positioned to advise and support healthcare organisations seeking to optimise their patient access, appointment scheduling, prior-authorisation, referral management, telehealth, and contact centre strategy through a range of consultancy and outsourcing solutions. Essentially, we are moving to a place whereby our comprehensive

menu of services has been shaped to help healthcare organisations holistically manage communication for patients along their journey.

Q: What are the significant differences between healthcare in Ireland and in the U.S.A and are there lessons to be learned from U.S. practices?

A: The U.S. is a largely privatised system. This factor drives competition between hospitals to offer and deliver high-end personalised patient-centric experiences often driven by the goal to acquire new patients and retain existing patients. Government funding in the U.S. is also linked to readmissions and patient satisfaction meaning that hospitals are financially incentivised to provide care beyond the traditional four walls of the hospital. Hospital leadership see their patient communication centres as a focal point to gain competitive edge in the marketplace. This type of market is nowhere near the same scale here in Ireland. U.S. Healthcare is arguably a decade ahead of Ireland when it comes to their digital and eHealth strategies. The majority of U.S. hospitals utilise Electronic Health Records and also offer telehealth services. In Ireland we are often still using old legacy systems and paper-based processes. Undoubtably, this is impacting patient flow and access. There is a commendable vision and strategy in place in Ireland to offer

NETWORK • Q2 2019

similar levels of sophistication and technological advancements in the coming years.

technological infrastructures and for Waterford to be a desirable place to live and work.

Q: Waterford is on the cusp of

Q: If you were encouraging

transformation with many new

multi-national companies to invest

We have a really great standard of living in Waterford. From the social and cultural scene, to the fact we have one of the most naturally beautiful counties in the whole country, with beaches and moun-

“ It is in our best interest to operate in a location with access to a pool of well-educated employees and sound technological infrastructures. ”

exciting projects in the planning. What are the key requirements for RelateCare in this regard?

in Waterford, what in your opinion are the strongest selling points?

A: As a Waterford native, it has

from. I would say firstly that we have a very well-educated and hard-working workforce. WIT is the strongest Institute of Technology in the country, particularly in the business and technology fields, and is growing all the time. Our infrastructure is top-class – it only takes an hour and a half to get to Dublin.

been really exciting over the past few months to see the new stories and announcements regarding the North Quays Development and other exciting investments. From a RelateCare perspective, it is in our best interest to operate in a location with access to a pool of well-educated employees, sound

A: There are so many to choose

tains and the new Greenway cycle path. So the standard of living is really excellent. It’s also a more affordable place to live than places like Dublin and Cork, and this is a really important factor in attracting young people to live and work. Overall I’d say that Waterford is a city that is on the way up, and for those looking to invest, now is the time. It’s going to really grow in the next few years.

Time for Tramore to shine As the proposed Tramore Public Realm Works contract has gone out to tender, there is much speculation about how the €1.35m funding will be spent and what the timelines are. Waterford Chamber’s Operations Officer Lynda Lawton, who is also our Tramore representative, outlines the plans.

n behalf of our Tramore members, Waterford Chamber has made representation to Waterford City & County Council on a number of issues concerning the Urban Regeneration Project, namely around parking, signage and access to information. In response, Waterford City & County Council has confirmed that the funding is an allocation for 2019, so works will be commencing once the tenders and signing of contracts is complete. This is expected to be towards the end of July, with works beginning on-site towards the end of August, with a 12-month construction programme anticipated. Further funding will be applied for in 2020. In a positive move, as part of the contracting signing, a liaison officer will be assigned by the contractor for on the ground queries during the process. In the meantime, before contracts are signed, Waterford City & Council and Waterford Chamber will host a public meeting for traders and residents to meet

with the design team where any concerns or requests for further information will be addressed. This is scheduled to happen before the end of June, date to be advised. Detailed designs are currently being completed for Main Street (paving from the junction at Queen Street to the junction at Market Street), connecting carparks at Market Street and the junction at Gallwey’s Hill/Main Street. It has been confirmed that a high-quality stone paving will be used, which will provide a robust surface and incorporates a wave pattern to reflect the coastal location. Detailed traffic management plans and signage plans are currently being developed. Here you will see two artists impressions, one (left) looking down from Boots, with Griffin Auctioneers to the forefront, while the other (top) is in front of the Vee Bistro, with Seagull Bakery to the forefront. To clarify concerns that the road will be closed off, the area is not fully pedestrianised – 24/7 access will be available, unless there is a

specific event, similar to that of the Christmas carnival in recent years. This is proposed as a shared space, to create a continental feeling with outdoor seating and public spaces, where locals and visitors can enjoy the centre of the town together. While feelings are certainly mixed on the works, one thing we can all agree on is it is Tramore’s time to shine and if these works are a step closer achieving that, then we must all work together to achieve the right result for Tramore.

NETWORK • Q2 2019

BITE-SIZE

NEWS PAULA'S DELICATESSEN

CATERS FOR LEO VARADKAR VISIT TO CHAMBER

SUMMER IN THE CITY One City, four stages and 160 events! 2019 will be remembered as a summer of music and arts in Waterford City! The Summer in the City team has put together a fantastic programme for this year with music, family entertainment, art and crafts, comedy, spoken word, workshops, puppet shows, street performance and loads more. Remember everything is absolutely FREE – it’s all ready all you have to do is join in! This year there are five main areas: Centre Stage in John Roberts’ Square, Waterford Viking Triangle, The Apple Market, ArtBeat and the Churchyard Sessions in Bailey’s New Street and Block Parties in Waterford Cultural Quarter. Full details at www.summerin.city

Paula’s Delicatessen was delighted to cater for the visit of An Taoiseach Leo Varadkar to Waterford Chamber in April. Whether you need catering for a special event or a night free from cooking Paula and her team can take away those catering headaches. Are you feeling peckish at lunch? or are you having a few friends over for dinner? Paula’s delicatessen caters for your every need! www.paulasdelicatessen.ie

PAMELA PHELAN

APPOINTED TO TEAM OF FINANCIAL AND MORTGAGE ADVISERS AT ADELPHI FINANCIAL BROKERS Mooncoin native Pamela has worked in Waterford City, Kilmacthomas and Dungarvan during an eighteen-year financial career with PTSB, ICS Building Society, Bank of Ireland and KBC Bank. A Qualified Financial Advisor, Pamela also holds a BA in Marketing, a Higher Diploma in Marketing and a Certificate in Mortgage Practice. Pamela is highly skilled in Personal & Business lending and she specialises in Mortgages for First Time Buyers to Switchers, Self-Builds and Buy-to-Lets. Pamela said she was delighted to join the team at Adelphi Financial Brokers.

“Waterford and the South East region are experiencing a renewed confidence in the housing market. Whether people are choosing to enter the property market for the first time, trade up or invest in a rental property, the right advice for the right mortgage is of the utmost importance. As Adelphi Financial Brokers acts as an agent for five different lenders, our team can offer the best advice on interest rates, cashback incentives and offers from these mortgage lenders.”

ONE GIANT LEAP INTO ENTERPRISE Eight national schools from Waterford City and County recently took part in the Junior Achievement Ireland (JAI) LEAP programme, in conjunction with Local Enterprise Office Waterford. The students pitched their business ideas to local businesspeople, who were FROGS for a day (For Recognition of Greatness in Students). All students were awarded a Certificate of Achievement to recognise their participation and one team in each school was given a special plaque to mark their outstanding contribution to LEAP.

NETWORK • Q2 2019

PATRICIA HATTERSLEY

APPOINTED GENERAL MANAGER MUSGRAVE MARKETPLACE WATERFORD Originally from Limerick, Patricia brings a wealth of experience to the role having commenced her career within the hotel industry, working both in Ireland and the UK. Patricia held a number of roles within the retail and services sector prior to joining Musgrave Wholesale Partners in 2011, gaining experience in HR, Customer Service, Sales and Operations. Her years of experience in the industry will be an asset to developing Musgrave Marketplace

Waterford as a key business partner to the services industry in the region. Speaking of her appointment, Patricia said: “I am delighted to join the Musgrave Marketplace Waterford team and am excited about growing the Marketplace brand in the South East Region. I am looking forward to building on the current business relationships and developing new opportunities for the business.”

TRAMORE TOURIST OFFICE RENOVATION

Since Tramore Tourism amalgamated with Waterford Chamber earlier this year, we have renovated and updated the office and invite you to call in to see it. We would also like to invite local businesses to drop in their business cards, leaflets and brochures for tourist interests. The Tramore Tourism Agents here will look forward to seeing you and assisting you in any way we can. We are now open 10:00am to 4:30pm Monday to Friday and 11:00am to 3:00pm Saturday, Sunday & Bank Holiday Mondays. Lower Branch Road, Tramore • Tel: 086 8069069 info@tramore.ie • www.tramore.ie • @tramoretourism

US EMBASSY

VISITS WATERFORD CHAMBER US Embassy representative Anthea Zanella with Danette Connolly, Deputy President, Waterford Chamber, Jonathan Earl, President, Waterford Chamber, Louise Grubb, Q1 Scientific and TriviumVet, Gerald Hurley, CEO, Waterford Chamber.

WELCOME TO OUR NEWEST MEMBERS • Altitude • Brownes Photography • iShine Window Cleaning Services • Paula’s Delicatessen • Prolines Naval Architects & Marine Surveyors • Tara Blinds • The Riverside Cottage • The Strand Inn • Veronica’s Café

PAGAN MCGRATH

APPOINTED SALES MANAGER AT FAITHLEGG HOTEL Pagan began her sales career in 2015, working for Virgin Active Health Clubs in the UK. She quickly shot up the ranks to be among the top

10 sales consultants in the UK, before returning home to Ireland at the end of 2016. With experience working within well reputed hotels such as the 5* Monart Destination Spa and the Talbot Collection, Pagan now joins Faithlegg Hotel as their new Sales Manager, focusing on business development and corporate client relations. “I’m incredibly excited to be part of Faithlegg Hotel as their new Sales Manager. It’s an honour to work with such an amazing team of people, and I look forward to my future and development at Faithlegg.”

SANOFI APPOINT NEW SITE HEAD Dr Johannes Schweppenhäuser, the newly appointed Site Head at Sanofi Waterford pictured with his predecessor Ruth Beadle, who has moved to a new role with oversight of the Waterford site along with facilities in Italy and Germany. Digicol

NETWORK • Q2 2019

Autoboland Jaguar and Land Rover was the place to be for the Waterford Chamber Business Expo, sponsored by BMCI Insurance & Investments Ltd, which saw over 80 exhibitors showcase the vibrant business offering in Waterford right now.

BUSINESS

EXPO

NETWORK â&#x20AC;˘ Q2 2019

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Includes delivery and related charges. Model is shown for illustrative purposes only. ††The Guaranteed Minimum Future Value (GMFV) is payable if you renew or retain the vehicle at the end of the agreement. Further charges may be applied by your Jaguar Land Rover Retailer subject to kilometre limits/condition of the vehicle. Lending criteria and conditions apply (>18s only). Offer available on all new Range Rover Evoque models registered by 31st May 2019 at participating retailers. APR 3.9% is inclusive of a documentation fee of €63.49. This is a Consumer Hire Purchase agreement provided by Bank of Ireland t/a Bank of Ireland Finance. To qualify for this finance offer a minimum deposit of 10% of the ‘On the Road Price’ applies. Ownership remains with Bank of Ireland until the optional final Payment is made. Rate quoted is correct as at 15th April 2019 and is subject to change. †

Murals for Communities Waterford leads the way in street art with new EU project

s plans for Waterford’s Cultural Quarter gain momentum, Waterford City & County Council and associated partners The Walls Project, organisers of Waterford Walls, have taken the lead on a European Creative Europe-funded project, Murals for Communities. The Creative Europe project partners were awarded €200,000 for the whole project, €90,000 of which is coming directly to Waterford and the remainder divided between The Street Art Foundation (SAF) in Heerlen, the Netherlands and The Kaunas University of Technology (KTU), and associated partner Innovative Creative Projects (ICP) in Kaunas, Lithuania. Murals for Communities is a project that seeks to explore, capture and formalise the potentials of mural arts as a tool for community engagement. This is done by creating mural artworks through community involvement and co-creation between community members and mural artists. Moreover, the project

seeks to transnationally expand the possibilities of mural artists and seeks to strengthen their position and capacity within the European cultural scene. Mural art is a form of street art that uses its spatial and social surroundings to derive its meaning and messages. Its goal is not just to produce works that are meaningful in themselves but instead to focus on changing the physical environments in which they are created, and by doing so, produce an effect within the minds of people and communities that are part of these environments through social messages they depict. When facilitated properly, these works are able to positively capture and express feelings, stories and histories of people, local communities and surroundings becoming a powerful tool to bind peoples within and among communities. When created by highly capable artists, murals are able to turn empty and abandoned surfaces into visually stimulating pieces of art, adding to the general sense of ‘beautification’ of a mural’s surroundings.

Katherine Collins, Waterford Cultural Quarter Project Manager said, “Having the Murals for Communities project based in the O’Connell Street area and supporting the development of Waterford Cultural Quarter is a huge advantage. The benefit to the communities living in the area, to the artists learning from and teaching their European peers and to the regeneration of the whole area cannot be overstated. It’s a great vote of confidence from the EU to Waterford that we were awarded the full grant possible of €200,000 to lead the whole project.” Edel Tobin, founder of Waterford Walls said, “Waterford Walls has grown considerably over the years and we are delighted to partner with Waterford City & Council Council on this initiative. Festivals by their nature have a positive impact on the economic life of Waterford and when coupled with a project like Murals for Communities, we not only attract visitors but also give a pride of place to locals.”

NETWORK • Q2 2019

SUMMER HIGHLIGHTS

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ary Irish hospitality art. An estimated

11.2 million

tourists were welcomed to the island of Ireland in 2018 – the best Internationally, Ireland’s food and drink products year ever

TASTE THE ISLAND

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as a nation aste with the Island, a new tri-agency initiative led by green fields and Fáilte Ireland, in partnership with Tourism ept coastline andIreland a and Tourism Nothern Ireland, will bountiful, sustainable showcase our world-class food and drink culture across the island duce. And that’s of Ireland from September to November. nt the warmest of This initiative supports Fáilte ary IrishIreland’s hospitality strategic imperative to address seasonality and grow revenue art. by driving increasing bed nights

outside of the summer season while also encouraging visitors to explore lesser-known locations across the country and will, in the long term, enhance Ireland’s international food and drink reputation before they get here. Commenting on the initiative Tracey Coughlan, Fáilte Ireland’s Food Strategy Manager, commented: “We’ve done the research and know that in order to respond to the rapid growth in travel today and increasing visitor expectations around food and drink, an initiative of scale is required to maximise

some of the d and drink ienced on ur ambition d’s food 40

An estimated our full potential in all areas. The Food and drink consumption international competition is inaccounts around tense, if we wantfor to ensure that the overseas bednights were tourism industry capitalises fully, recorded in 2018, an increase this initiative will have to grow on a or of 35% of in visitor spend 35% 10 years sustained annual basis.”

72.4 million €2.6 billion

Internationally, Ireland’s food and drinks products have gained Food and drink consumption significant reputation share over accounts forHowever, around perthe past few years. ception of Ireland as a place with great drink experiences or food 35%and of visitor spend is not yet fully realised. The extensive programme running over three months will seek to create an awareness and renewed appreciation at home and abroad of the strength and richness of Ireland’s cuisine today and will provide visitors with access to great events, high quality local ingredients and world-class authentic food and drink experiences.

€2.6 billion

 To find out more about Taste the Island and to get involved go to www.failteireland.ie/tastetheisland

180

or 35% of visitor spend markets around the world

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TASTE T

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TASTE THE ISLAND of Irish TOOLKIT

boundwere for North America tourists welcomed to the island of Ireland in 2018 – the best year ever

TASTE THE ISLAND TOOLKIT

An estimated

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overseas bednights were recorded in 2018, an increase of 35% in 10 years Food and drink consumption accounts for around NETWORKbillion • Q2 2019 €2.6

or 35% of visitor spend

Waterford is certainly up there with its drinks offering. Here are some of our spectacular local beverages.

New for the summer! Our super session 2.5% IP. Hopped with Citra and Mosaic, Tiptango has a light bitterness and a deftly balanced body despite the low ABV Anchor Spirits â&#x20AC;&#x201C; the perfect beer to accompany Anchor Spirits Ireland produces your all-day barbecues, should new Irish drinks, carefully created the sun ever show its face! and often inspired by old Irish recipes, Available on draught from stories, people and places that should today and in cans. never have been forgotten. We are about great taste, a lingering aroma, an aftertaste and a talking point. anchorspirits.ie metalmanbrewing.com

Legacy Irish Craft Cider Legacy Irish Cider is 100% natural, made from only apple juice; there are no additives or sulphites added. This comes out in the taste as it has a unique freshness and natural flavour. facebook.com/Legacyirishcider

My Dunmore East  By CLIFDEN FOYLE, The Strand Inn

was lucky enough to grow up in Dunmore East and over the last number of years there have been some wonderful additions to this seaside village that I call home. Dunmore East is widely known as one of the most picturesque seaside villages in Ireland with stunning views, unspoiled coastlines, beautiful beaches and sheltered coves for swimming. I split my time between Dublin and Dunmore East, where The Strand Inn has been the family business for the last 50 years. Dunmore East is ever evolving, and right now the village is abuzz with tourists and locals alike enjoying all the amenities on offer from the spectacular Dunmore to Portally Cove cliff walk to water sports at the Adventure Centre. We see many visitors from within Ireland spending long weekends here but it’s also a favourite amongst tourists from the UK, France, Germany and America to name just a few. I have the pleasure of meeting visitors every day, whether they are eating in the restaurant, having a drink at the bar, or staying a few nights in the hotel, and I always love hearing what brought them to Dunmore East. Sometimes it’s the

walks, the sea, the fishing, others love the tranquillity, the musicians in the local pubs, the superb seafood. The common theme is that the culture of this charming fishing port continues to mesmerise its audience and keep them coming back for more. Last year I wanted to add one more notch to Dunmore East’s cultural belt. My family are all avid painters and art fans going back a few generations, and so after many conversations, a lot of brainstorming sessions and some invaluable help from local artists, we opened Artform, Dunmore East School of Art. Artform is currently in its third successful season and over the last few months we have seen that our breath-taking location, unique studios and our passion for what we do has made our art breaks and residencies a unique experience for both tutor-artists and the course participants. The beauty of Artform lies in the environment, the warm welcome and the friendships made over the course days. It is not only about perfecting your painting, but also about expanding your technique, allowing creativity to flourish and more importantly sharing laughter,

feedback, good food and a glass of wine after a day of capturing incredible surroundings. We recently had the pleasure of hosting Brendan O’Connor, well-known journalist, TV presenter and self-confessed apathetic artist. He came with an open mind and a willingness to learn and it was inspiring to watch him let go and dive right in. He wrote about his experience saying, “I'd really recommend trying painting…I think everyone goes through a sort of process at Artform, where you step out of reality slightly, and hang out in this nice, supportive, nonjudgmental environment.” Artform welcomes painters of all abilities and offers an opportunity for participants to sit, breathe and appreciate the view, as they learn to paint the contrasting landscapes of where the sky meets the sea in Ireland’s Ancient East.  For more information on course dates visit www.artform.ie. ARTFORM School of Art Lower Village Dunmore East Co. Waterford 087 721 3146 info@artform.ie

NETWORK • Q2 2019

The Strand Inn

Did you know?

 People from the Iron Age established a promontory fort overlooking the sea at Shanoon at a point known for centuries as Black Nobb, where the old pilot station now stands, and underneath which a cave runs. Henceforth the place was referred to as Dún Mór, the Great Fort.  In 1814, dramatic changes took place when Alexander Nimmo, the Scottish engineer commenced work on the new Harbour at Dunmore to accommodate the Post Office packet station for ships, which carried the Royal Mail between England and Ireland. The work consisted mainly of a massive pier or quay with an elegant lighthouse at the end.  Dunmore East is twinned with the village of CloharsCarnoët in France.  Dunmore East Harbour is one of the five designated National Fishery Harbours and has the second highest figure for fish landings after Killybegs.

A journey of a thousand miles begins with a

single step

— Lao Tzu, ancient Chinese philosopher

 By DR. PHIL BRENNAN, Waterford Camino Tours

he road less travelled can never be mapped out in advance. You cannot be sure what awaits as you make your way no matter how clear your coordinates. Yet it’s strangely liberating to come off the beaten track and feel the crisp sound of freshly fallen leaves beneath your feet. WATERFORD GREENWAY Early morning by the river lulls us unknowingly beyond the fretful stir of the city. Six kilometers down the Waterford Greenway, all around you can see signs of what has gone before... the old railway line, Viking ruins shielded beneath its grassy vault, the graceful foliage of Mount Congreve Gardens 300 years on, the desolate ruins of an old watchtower desecrated by Cromwell and his troops in times gone by. We become temporary voyagers in a timeless odyssey. Beneath the mossy banks lies a sign that reads: “Here is the place where the fishermen stopped to have a cup of tea before they made their way to Ballygorey.” The moorings, almost camouflaged in their green overgrowth, remind us of a time when farmers loaded their livestock onto the awaiting barges to sail with the tide into the city four miles downstream. Their work was done along the quays,

maybe a drink or two consumed to mark the sale, before the turning tide would bring them safely home again. Humanity and nature – in perfect sync! No one person embodies the history of a place more than Tom O’Mahony. Thirty-six kilometers down the Waterford Greenway, O’Mahony’s Pub defies the gravitational pull of modernity. Tom’s casual, languid style is in keeping with his quaint surrounds. Here in this hallowed place untouched by time, we sense we are at home. Pictures of another age adorn the walls, like speckled reels on a film, drawing us beyond the world we once knew. A cuppa does not come easily around here. Tom rings inside to the kitchen and his wife Helen will arrive out minutes later with tea/coffee/biscuits on separate trays for each of our visitors. Wouldn’t change it for the world! Tom and his wife have resisted the advancements of today for age-old decency, hospitality and kindness. The Greenway has seen the former railway line outside his door reverberate to the beat of times passed. Fair days of old are the stuff of lore around here. Carriages thronged with livestock would depart early morning from Durrow Station on a Monday and Thursday and by evening tired and thirsty men would retreat

NETWORK • Q2 2019

homewards. Time with Tom over “a pint and a half one” brought ceremonial closure to the sales of the day. Nostalgia falls gently in these places. In a world that makes you push for more, this man is simply happy with what he’s got. DUNMORE EAST The Dunmore East Cliff Walk is perched above the village in silent homage to those who have passed this way for centuries. 200 years ago, young men from neighbouring Portally, Ballymacaw and Rathmoylan walked this very path to excavate boulders of rock from the cliff below as they sculpted the harbour we have today. Here, on the new footbridge beneath the cliff, we come face to face with curious remnants of a bygone time; footsteps, railings, carved rock – the railway line from the cliff to the harbour has all but disappeared. Unscripted events make life worth living – moments that happen in ways we least expect. When we venture outside our normal frontiers, we tend to meet people who help us to see more clearly. Brendan Glody is one such man. Brendan leads our boat trips out from the harbour in Dunmore East along the coast. The kettle is always ready to boil as we board the ‘Keltoi Warrior’. On a recent boat trip, we anchored at the isle for a while in the relative calm of the Bay.

NETWORK • Q2 2019

Brendan regaled our visitors with fishing stories of old and recalled a particular night off the West Coast when his own boat sank and he and his mate had only a raft to cling to. Their fate depended on one flare they had salvaged from the sinking ship. At the very moment they released it to the sky, a fisherman three miles away took a breather from sorting his catch and spotted the red hue shoot across the darkened canvas. Asked by one of the group how he felt as he and his mate drifted perilously for hours that evening, Brendan’s response was revealing. “I'd have liked a bit more time to say goodbye. All that flashes through your mind are those you love most – your family. The rest doesn't matter. Then, without even thinking about it, a kinda peace came over me. That was it really. I was ready.” Little did Brendan know that the person who asked the question had herself lost her husband tragically in an air accident in the Blackstairs Mountains only two years ago. His story was reassuring beyond words.

Leaving the sanctuary of the harbour brings with it considerable risk. To navigate the stormy seas you have to trust your deepest instinct, your gut, and simply hang in there when the tide turns. You know you’re going to be tossed about a bit as you wade your way through the turbulence, but you'll find the reserves within when you need them most. Only when we’re tested do we realise what we’re made of.  Dr. Phil Brennan and his wife Elaine invite you to share in one of their specially tailored Caminos through Waterford County during 2019. The Waterford Camino experience blends walks/cycles, motivational talks and music. For further information, check out our website on waterfordcamino.com or email at info@waterfordcamino.com

gallery

At the Business Expo: Teresa Jane O'Mahoney and Michelle Foran, BMCI Insurance & Investments with special guest, horse trainer and jockey Joseph O'Brien. Garrett FitzGerald

Jim Oâ&#x20AC;&#x2122;Keeffe, AIB Chief Customer & Strategic Affairs Officer, Customer & Strategic Affairs; Michael O'Dwyer, AIB; Kathryn Kiely, Chamber President; Dr Colin Hunt, CEO, AIB Bank; Gerald Hurley, Chamber CEO; Marian Keane, AIB Bank and John McSweeny, AIB Bank.

Mary Lou McDonald TD and David Cullinane TD with Kathryn Kiely, Chamber President.

Maeve Ryan, The Book Centre and Mag O'Grady at the Regional Leaders Programme Speaker Lunch with Michael Doherty at the Majestic Hotel. John Power

Gerald Hurley, Chamber CEO and Donal Nolan, Strategic Projects Executive with a delegation from EU partners of the IMPRESS project, pictured at the Majestic Hotel, Tramore.

NETWORK â&#x20AC;˘ Q2 2019

Tom O'Keeffe, EY and Kathryn Kiely, Chamber President at the Future Finance Seminar with EY.

Ger Murphy, Murphy Larkin Timber Products and Barrier Rogers, Cia Bia both celebrating 10 years in business at a recent Waterford Chamber Business After Hours.

Denis Hegary, Success Online; Ronan Douglas, Matrix Recruitment; Joe Fortune, Azzurri Sport at the Business After Hours with Murphy Larkin Timber Products and Chia Bia.

Welcoming An Taoiseach to Waterford Chamber are Michael Walsh, Chief Executive, Waterford Council; Waterford Chamber President, Kathryn Kiely and Gerald Hurley, CEO, Waterford Chamber. Leo Murphy

Niall Harrington, Fewer Harrington & Partners and Regina Mangan, Liberty Bue Estate Agents at the Regional Leaders Programme Speaker Lunch with Michael Doherty at the Majestic Hotel.

Leigh Griffin, Red Hat and Róisín McGoldrick, LCE Leyden Consulting Engineers at the Regional Leaders Programme Speaker Lunch with Michael Doherty at the Majestic Hotel. John Power

John Power

NETWORK • Q2 2019

MEMBERSHIP DIRECTORY Accountants

Arts & Leisure

Aidan McAvinue & Co ……....…..051 311188 APBS .........................................051 873511 Clinton Higgins ……….................051 364000 Comerford Foley .........................051 396703 Connors & Co. .............................051 872824 David M. Breen & Co …….……..051 875222 Drohan & Knox ..........................051 301770 EY ..................……………...........051 872094 Fitzgerald Power ………….....…..051 870152 Hall Lifford Hall ...........................051 879177 James F. Wallace & Company ..051 877155 Jephson & Co ……….........……..051 854438 MK Brazil ........………….......…..051 872039 O'Connell Meskill & Company ..051 873985 O’Dwyer Power ..........................051 364034 O’Sullivan Scanlon Brazil ….…..051 372780 PwC ................................……....051 874858

The Art Hand ...............................051 292919 Beach World ..............................087 9852198 Bobby's Fishing Tackle ..............086 2709390 Cathy Desmond Stringschool ....086 1041626 Christ Church Cathedral ..............051 858958 Copper Coast Minifarm ...............051 396870 Dead Ball Displays ....................085 1864243 Dunmore East Golf Club ..............051 383151 Faithlegg .....................................051 380587 Freedom Surf School ..................051 386773 Garter Lane Arts Centre ………...051 855038 Imagine Arts Festival .................086 3941242 Kilcohan Park .........................….051 874531 Lafcadio Hearn Japanese Gardens ....................087 0960013 Lake Tour Stables .......................051 381958 Laser Blast ..................................051 390551 Mount Congreve Estate ..............051 384115 Newtown Driving Range ..............051 381322 Peter Flanagan Hurleys & Sports 051 393140 Pirate's Adventure .......................051 393651 The Pottery Place ........................051 390551 Prom Arcade ...............................051 386089 Pure Adventure .........................087 2265550 Run-A-Muck ................................051 390551 St. Anne’s Waterford Tennis Club 051 874350 Splashworld ................................051 390176 Strand Leisure .............................051 390050 Symphony Club of Waterford ......051 874568

Architects C.J. Falconer & Associates .........051 878888 DHB Architects ............................051 858121 Douglas McGee Architects .........051 364535 Fewer Harrington & Partners ......051 876991 Planning123.ie ............................051 364535

Theatre Royal ...……..........……..051 874402 Tramore Amusement Park ...........051 393986 Tramore Golf Club .......................051 386170 Tramore Mini Golf ......................086 8307526 Tramore Pitch & Putt ...................051 841031 Tramore Pro Shop .......................051 381706 Tramore Surf School ....................051 391011 Waterford & Suir Valley Railway ...051 384058 Waterford & Tramore Racecourse 051 381425 Waterford Golf Club ....................051 876748 Waterford Healing Arts Trust …...051 842664 Waterford Music ........................................n/a

Audio/Visual EveryEvent ................................051 323070 Frontline Audio Visual ...............051 879934 Hi-Lite Television Productions ...086 3324567 Sporthouse Productions ............086 7959428

Banking & Financial Adelphi Financial Brokers ….......051 318000 AIB Bank (Ardkeen) ……………..051 875939 AIB Bank (Business Banking) ....086 8191872 AIB Bank (Lisduggan) ……....…..051 876608 AIB Bank (The Quay) …………...051 873494 AIB Bank (Tramore) ……………..051 381216 Appian Asset Management ..........01 6623001

Bank of Ireland ……….................051 872074 Bank of Ireland (Ardkeen) ...........051 870671 Bank of Ireland (Lisduggan) .......051 355514 Bank of Ireland (Tramore) ……....051 386611 BMCI Insurance & Investments ..087 0635685 Cantwell Financial Advisors .......051 338819 Capitalflow ...................................01 5632400 Close Brothers Commercial Finance ..01 9069680 Convertibill ..........................................087 9677794 Fitzgerald Life & Pensions ……...051 856765 Fogarty Financial ........................051 843684 Investec Bank ...........................021 2373800 KBC Bank Ireland .......................051 515980 Parolla ......................................089 2219325 Permanent TSB (Ardkeen) ……..051 304000 Permanent TSB (Hypercentre) ...051 875830 Ronan McCarthy Life & Pensions 051 391777 St Dominic Credit Union ............051 873867 Tramore Credit Union ………......051 386324 Ulster Bank Business Centre …..051 861978 Waterford Credit Union ................051 861600

Business Development Enterprise Ireland ………...……..051 333500 EuroBEN ....................................087 1389233 Ibec ………..…….........................051 331260 IDA Ireland ……..............………..051 333055 Irish Exporters Association ……..01 6612182 New Frontiers ……..........….…....051 302953 Waterford City Enterprise Centre 051 364399

NETWORK • Q2 2019

Waterford Micro Bus. Network .....051 841740

Cleaning Services CCS Facilities ........................….051 344173 iShine Window Cleaning Services 083 8505799 MHL Facilities ........…................051 832715 Suir Clean ..................................051 595942 Tramore Drycleaners .................051 386365

Community Ballybeg Greens ..........................051 350100 Copper Coast Geopark ...............051 292828 GIY Ireland ..................................051 584411 Renew Enterprises ....................089 2436006 Solas Cancer Support Centre ......051 304604 UCasadh Solutions ....................087 7023581 Waterford & South East Samaritans ..........................051 872114 Waterford Area Partnership .........051 841740 Waterford In Your Pocket ...........087 7436220 Waterford PPN ..............................058 21198

Construction Bolster Construction ……............051 381322 Encon .......................................085 1011422 Fergal Tynan Construction .........051 898238 Hi-Tec Construction ....................051 393175 Kearney Engineering ..................051 307038 MacMinn O’Reilly Mahon ............051 876681

Consultancy Almega Business Consulting ....087 6182472 Aphex ..........................................051 576025 Brendan M Cummins ................087 1480800 Brian Hennebry & Associates .....051 856804 CaffCo Business Planning .......086 2886280 Cquent.ie ..................................087 2804513 Crackerjack Consulting .............085 2505605 Darlington Consulting ...............086 2437677 EAP Institute ..............................051 855733 EuroBEN ....................................087 1389233 FP Consulting Ltd ......................086 2590532 MCX Training & Development ..086 8225301 MRA Consulting Ltd .....................051 364262 Nolan Construction Consultants 051 841719 Project Life Cycle Partners Ltd ....051 347185 Synantra ....................................087 7609908 South East BIC ............…..........051 356300 Triangle Marketing .....................086 3448551

Metalman Engineering ...............051 333909 M.W. Murphy & Son ...................051 873886 Total Precision Engineering ........051 395200 Winthrop Engineering ......…..…..051 594000

Urban Hype .................................051 876013

Engineering Consultants

Advance Physio Waterford ..........051 844471 Ani-Pets Veterinary Clinic ............051 393630 Dermot Crowley & Associates ......051 853111 Genesis Laser & Aesthetic Clinic 051 854445 Havenwood Retirement Village ...051 303800 Home Instead Senior Care ..........051 333966 The Keogh Practice ……………..051 855411 Dr Joseph O’Beirne …...........…..051 842634 University Hospital Waterford ......051 848000 Waterford Hospice ......................051 844847 UPMC Whitfield ...........................051 319815

Aphex ..........................................051 576025 Douglas Carroll Consulting Engineers …………...051 306670 Frank Fox & Associates ………...051 872799 Garland ...................................…051 876511 Leyden Consulting Engineers .....051 364344

Environment, Energy & Waste Byrne & McGuire Oil ..................021 4633888 Enerpower ..................................051 364054 ESB Networks ................…...…1850 372757 FLI Group ................……………..051 353190 Gas Networks Ireland ................021 4534000 Green Man Energy ……….……..051 371705 Kollect .........................................051 364495 McCarthy's Homevalue ..............051 391044 Visor Insulated Panels ...............085 1011422

Food & Drink Anchor Spirits Ireland ..................051 858579 Blackwater Distillery ......................058 52621 Chia Bia .....................................051 393685 Coffee House Lane .....................051 875953 DessertFirst .................................051 375721 Dungarvan Brewing Company ......058 24000 Fintan Stanley Ltd .......................051 344000 Glorious Sushi ...........................087 6815897 The Iverk Show ...........................051 644621 Jen’s Kitchen .............................087 9295673 Legacy Irish Craft Cider .............087 6494724 Mary Grimes Food Hall ………....051 857878 Metalman Brewing ......................051 348448 Molloys Butchers Ardkeen ...........051 301843 Paula’s Delicatessen ...................051 854815 Pip and Pear ...............................051 872685 Seagull Bakery ..........................087 6628069 Supporting Nature Naturally Co ...051 383742 Trá Coffee Roasters ..................083 3146897 Walsh’s Bakehouse ….................051 378080

Healthcare

Hotels Arlington Lodge Suites ................051 585207 Dooley’s Hotel ………….........…..051 873531 Faithlegg .....................…………..051 382000 The Fitzwilton Hotel ……………..051 846900 The Granville Hotel …….………..051 305555 Greenway Manor Hotel ..............051 372764 Majestic Hotel ………….........…..051 381761 O'Shea's Hotel ...........................051 381246 The Strand Inn ...........................051 383174 Tower Hotel & Leisure Centre ....051 862300 Travelodge ..................................051 358885 Viking Hotel Waterford……..........051 336933 Waterford Castle Hotel ...............051 878203 Waterford Marina Hotel ..............051 856600

Household & Interior Design Colourtrend Paint and Wallpaper 051 351299 Dlight ..........................................051 393464 Evoke German Kitchens .............051 580780 Glen Parquet Flooring ….............051 852211 McCarthy's Homevalue ..............051 391044 McCormack's Hardware .............051 381776 Murphy Larkin Timber Products ..051 391821 Redhaus Interiors ........................051 395396 Sienna Home Furnishings ...........051 595005 Tara Blinds ..................................051 330033

Housing Association

Hooper Dolan Insurances ...........051 860600 McDonald Dwyer Reddy & Byrne Insurances .........051 872080 Oliver Murphy Insurance Brokers 051 841766 O’Leary Insurances ....................051 309130 OakTree Financial Services .....1890 876077 Vhi .................………......……..086 8581441

IT Services Agora Publishing Services Ireland 051 360871 Evros ..........................................051 339900 HCS Business Solutions ............051 595200 Radius Technologies ……...........051 592500

Manufacturing APS Materials Inc. …………..…..051 357834 ARTeSYN BioSolutions Ireland ..051 508431 Ball Beverage Packaging Ireland 051 372137 Bausch & Lomb Ireland …...........051 355001 Cartamundi Ireland .....…………051 331100 Carten Controls ......……………..051 355436 CMC Hygea ...............................051 345044 Dawn Meats Group .....……..…..051 309200 EcoBurner .....................………..051 353806 EirGen Pharma ....………….…..051 591944 E. Flahavan & Sons ....………...051 294107 ELC Laser Group .......................051 358144 Ellickson Doors .........................051 370962 Garrett Motion Ireland ...................051 376411 Glanbia Plc …………...........…..056 7772288 Glazik ......................................087 9873653 Honeywell Aerospace Ireland .....051 303620 House of Waterford Crystal .........051 317000 Kearney Engineering ..................051 307038 MEDITE SMARTPLY ......………051 851233 Monkey Cups .............................087 2599251 Nypro Healthcare .......................051 359600 PPI Adhesive Products ....……..051 373555 Orafol Europe .............................051 359400 Sanofi Waterford ..…..……....…..051 594100 South Eastern Chemicals .....….051 885405 SPG Packaging Ireland Ltd ..…...051 851551 Swedencare Ireland .......…..…..051 304010 Teva Pharmaceuticals Ireland ....051 331331 West Pharma ...............................051 312440

Marketing & PR

Funeral Directors

Focus Ireland ……..........………..051 879807 Respond ..…………….................051 840200

Falconer & Sons Undertakers ....051 355872 R. Thompson Funeral Directors ..051 874159

HR & Recruitment

Education

Graphic Design

Adult Education Service ..............051 873195 Junior Achievement Ireland .......086 3893439 Language Xchange Ireland .......087 2251543 St. Paul’s Community College .....051 355816 Waterford Adult Education Centre 051 852803 Waterford English Language Centres ..........................................051 877288 Waterford Adult Learning Scheme 051 854444 Waterford and Wexford ETB .......051 301537 Waterford College of Further Education ...................051 874053 Waterford Institute of Technology ..............................051 302000 Waterford Youth Committee ........051 874911 Waterford Youthreach ……..........051 877241 Youthreach Subla Centre ............051 373833

B2B Communications ………......051 858888 Cantec Business Technology ......051 337012 Fieldmaster ......….......................051 876995 Graphic Image ............................051 858787 Márla Communications ...............051 853650 Passion For Creative .................051 580969 Swift Print ...................................051 334926 Tagline Print & Design ...............083 4862494 TOTEM ........................................058 24832

AA Euro Recruitment Group ......051 355704 Aphex ..........................................051 576025 Cpl Resources ............................051 511181 Hartley People .............................051 878813 Insight Recruitment & Training ....051 325876 Irish Centre for Diversity ............087 1678857 itContracting .............................1890 911 211 Matrix Recruitment .......................051 353825 Morgan McKinley …………........051 309650 Rigney Dolphin ...........................051 590000

Agora Integrated Marketing ........051 347051 B2B Communications …………..051 858888 Bance Nolan ......….....…………..051 845403 Crackerjack Consulting .............085 2505605 Efitz Marketing ............................051 391350 Focus Visual Communication ......051 832742 Liberty Communicates ...............087 3561722 Márla Communications ...............051 853650 Meraki Marketing ......................087 7986204 Monica Leech Communications 051 850850 Passion For Creative ................051 580969 Preferred Marketing & PR ...….051 820850 Sellir.ie ......................................083 8819377 Success Online ………..….........051 330579 Triangle Marketing .....................086 3448551

HR Services

Media

Darlington Consulting ...............086 2437677 Insight HR ................................056 7701060 Rigney Dolphin ...........................051 590000 Peninsula Business Services ...1890 252 923 SimplifyHR ..................................051 364518

Beat 102-103 ……..........………..051 849102 International Living .....................051 360806 Munster Express ….....…………..051 500100 Nemeton ..…..............................058 46499 Sellir.ie ......................................083 8819377 Waterford News & Star ………....051 878787 Waterford Today …………….......051 854135 WLR FM ……………...................051 877592

Engineering Greenpark Engineering ……..…..051 872120 Johnstown Engineering .............087 2787471 Kearney Engineering ..................051 307038

NETWORK • Q2 2019

Health & Beauty Déise Beauty ..............................051 355962 Elite Living Health & Nutrition ... 083 8819377 Eye & Face Clinic .....................051 582220 Eyecatchers Opticians ……….....051 873553 Eyeworks Opticians ……………..051 874428 Haircare Hair Studio ...................051 381457 Major Opticians ...…..............…..051 874392 Nolke Opticians ………......……..051 855638 Re>nu Treatment Rooms .........051 862300 Smovey Health .........................085 8525766

Insurance Anita Cambie Financial ................051 821774 Arachas .......................................051 877700 BMCI Insurance & Investments ..087 0635685

Office Supplies Fieldmaster ......….......................051 876995 Jones Business Systems ............051 374896

Other Dr Con Power ………….........…..01 4946833 Jim Hewison ................................051 381495

Photographers Brownes Photography .................051 421763 David Murphy Studio .................086 1662490 Garrett FitzGerald Photography 087 6658314 Gerry O’Carroll Photography .....051 304050 John Power Photography .........086 8797525 Leo Murphy Photography ……....051 872539 Noel Browne Photographer ......086 0366904 Paddy Tubbritt Photography ....086 3379401 Photozone ……………..............087 2621422

Printers Cantec Business Technology .....051 337012 Fieldmaster ......….......................051 876995 Graphic Image ............................051 858787 Swift Print ......................….........051 334926 Tagline Print & Design ...............083 4862494 Tramore Print ..............................051 390340 Universal Graphics ......................051 378685

Property Book A Room.ie ………......……..051 858182 Causeway Group ........................051 352084 DNG Reid & Coppinger ..............051 852233 Ennis Gough Property ...............051 851166 Griffin Auctioneers ......................051 330569 Lawrence & McDonald ................051 391010 Liberty Blue Estate Agents ..........051 845751 O’Shea O’Toole & Partners ….....051 876757 Property Partners Barry Herterich 051 330465 Purcell Properties .......................051 876514 RE/MAX Team Fogarty ...............051 843684 Sherry FitzGerald John Rohan .....051 843880

Pubs & Clubs Croke's Pub ..............................086 2216704 Holy Cross Inn ……………..........051 353087 Jack Meades ………..........……..051 850950 Martha's ......................................051 391449 The Old Forge ............................051 386818 O'Neill's Bar ................................051 381808 Raglan Road ..............................051 381324 The Reg .....................................051 583000 Revolution ...................................051 844444 The Ritz ......................................051 381291 The Riverside Cottage ...............051 873082 Robinsons ...................................051 381326 Tully's Bar ...................................................n/a The Vic ......................................051 390338

Research & Development RIKON ........................................051 834032 SEAM Research Centre .............051 845648 TSSG … ………......................…..051 302920

Restaurants & Cafés Apache Pizza Tramore ..............051 330000 Banyan .......................................051 330707 Bellissimo ...................................051 879178

Bodega! .............................……..051 844177 Burzza ........................................051 844969 Brooklyn Restaurant ...................051 393383 Carter’s Chocolate Café ..............051 841802 Coach House Coffee ..................051 295654 The Copper Hen ........................051 330179 Dooly's (Strand Road) ...............051 381529 Dooly's (Main Street) .................051 381012 The Esquire ..............................051 381324 Everett’s Restaurant ..................051 325174 Ginos ..........................................051 879536 Jack Meades ………..........……..051 850950 L’Atmosphere ..............................051 858426 Lighthouse Restaurant ................051 383151 Massimo .....................................051 338496 McCarthy's Chipper ..................089 2536016 Moe's Café .................................051 338767 Mol's ...........................................051 381808 No. 9 ..........................................051 857706 The Pantry .................................051 871142 The Parlour Vintage Tea Rooms 051 325851 Pier Café ...................................051 381599 Piper’s Café ...............................051 381021 Sandcastle Café .........................051 381387 The Reg .....................................051 583000 The Riverside Cottage ...............051 873082 The Vee Bistro ...........................051 386144 Veronica's Café .........................087 2296317 Welcome Chinese .....................051 390056

Retail Alfie Hale Sports ….........………..051 872837 Altitude ........................................051 870356 Ardkeen Quality Food Store .......051 874620 Audi Waterford ............................051 337600 Auto Boland .................................051 335000 The Book Centre ..........................051 873823 Boots ...........................................051 395000 Brennan’s Pharmacy …......……..051 390234 Caulfield’s SuperValu …………...051 840400 City Square Shopping Centre .....051 853528 Delaney’s Pharmacy …………....051 874722 Evolution .....................................051 854526 Fitzgerald Menswear ......…….....051 855055 Fitz U ..........................................051 876543 Full of Beans …………….............051 843653 Full of Beans 2 ..........................051 844644 George Corbett Motors ...............051 857717 George’s Court Shopping Centre ..051 875534 Hallmark Jewellers ......................051 853144 Haven Pharmacy Kennys ...........051 330543 Haven Pharmacy Kennys ...........051 338305 Heroes ........................................051 304260 House of Waterford Crystal .........051 317000 Kelly & Dollard .............................051 870077 Kneisel Jewellers ………....……..051 875033 McCarthy's Homevalue ..............051 391044 Morris Builders Providers & DIY ..051 874986 Mulligan’s Pharmacy • Ballybricken ..............................051 840500 • Barronstrand Street ..................051 875211 • City Square ...............................051 853247 • Dunmore Road .........................051 843700 • Ferrybank .................................051 832646 • Lisduggan ................................ 051 374420 • Superquinn ...............................051 820200 • Tesco Ardkeen .........................051 364888 • Tesco Ballybeg .........................051 364555 • Tramore ................................... 051 338550 Power’s Pharmacy ……..………..051 875034 Quish's SuperValu .......................051 386036 Redlane Boutique ........................051 395395 Satina Boutique ...........................051 386600 Sheridan Motor Group .................051 334700 The Shoe Centre …….....…........051 874036 3Store .........................................051 841079 Tom Murphy Car Sales ................051 301222 Waterford Motor Village ..............051 304300 Worldwide Wines ........................051 878798

Security

BlueWall Technologies ......…......051 372828 CTS ............................................051 387931 Horizon Safety Systems ............059 9182517 Manguard Plus .........................0818 313300 S. Security ..................................051 872435

Services Agora Publishing Ireland ...........051 360815 Arc Mediation .............................051 348336 Boxworks .................................085 2521508 Clem Jacob Hire ……….....……..051 373333 Codico Distributors ......................051 379933 Dlight ..........................................051 393464 Emerald Contact Centre ............051 360876 Euro Car Parks (Ireland) ..............01 8908320 EveryEvent ................................086 1931371 HSS Hire ......................................051 349391 Kustom Workwear .....................051 358700 National Business Machines ......051 877285 Nigel M. Daly & Son ..............086 2589432 OASIS ……....................………..051 590968 Prolines .....................................087 1484911 R & J Electrical Services ...........087 6126765 Rigney Dolphin ...........................051 590000 Tramore Post Office ...................051 390196 Tramore Service Station ...........051 386353 WorkLAB ....................................051 376180 WriteWords Editorial .................087 6959799

Solicitors Bowe O’Brien Solicitors ..............051 873211 Dobbyn & McCoy .........................051 390044 Kinsella Solicitors ........................051 878090 M.W. Keller & Son Solicitors ......051 877029 Mullins & Treacy Solicitors .........051 391488 Newell, Gillen & Cunningham .....051 874352 Nolan Farrell & Goff ……………..051 859999 Peter O’Connor & Son Solicitors 051 874909 Sean Ormonde & Co. Solicitors ..1890 889090

Technology & Software Aphex ..........................................051 576025 Bluefin Payment Systems ...........051 349811 Cantec Business Technology .....051 337012 CGM ...........................................051 306346 Chemishield ................................051 576025 Cquent.ie ..................................087 2804513 Dataworks .....………….........…..051 878555 Errigal .........................................051 301743 Handheld.ie ................................051 391338 Omnipath ...................................051 595010 Parolla ......................................089 2219325 Pimbrook Software ........………..051 395900 Project Life Cycle Partners Ltd ....051 347185 Red Hat ......................................051 810111 SE2 .............................................051 359300 Sedicii Innovations ......................051 302191 Sun Life Financial …………….....051 333300 Threefold Systems ......................051 576013 TransferMate Global Payments ..01 6353700 Waterford Technologies ...............051 334967

Telecommunications Three ..........................................01 5426300 3Store .........................................051 841079 Vodafone ..................................................n/a

Tourism & Hospitality Atlantic View Caravan Park ........051 381610 Beachside Luxury Apts. ......+44 7803-266308 Cloneen ......................................051 381264 Dílis Go Bráth ..........................086 3787722 Failte Ireland - South East ….…..051 312700 Fern Hill ......................................051 390829

Fitzmaurice's Caravan Park ........051 381466 Glenart House B&B ....................051 381236 Harvey Travel .............................051 872048 Highgrove House .......................051 381831 Newtown Cove Caravan Park ...051 381979 Norlands B&B ............................051 391132 Seacourt B&B ...........................086 3284829 Shanida .......................................051 381916 Strand Travel Worldchoice .........051 872881 Tramore Holiday Homes ..........086 3789424 Travel Creations .........................051 375737 Waterford Viking Triangle ...........0761 102659 Westcliff House .......................087 6655723

Trade & Development Enterprise Ireland ………...……..051 333500 EuroBEN ....................................087 1389233 Fumbally Exchange Waterford ................n/a Ibec ………..…….........................051 331260 IDA Ireland ……..............………..051 333055 Irish Exporters Association ……..01 6612182 Waterford City Enterprise Centre 051 364399

Training CCS Facilities ........................….051 344173 Coaching4U ..............................087 2212132 Darlington Consulting ...............086 2437677 Direct Training Ireland ….............051 291710 EuroBEN ....................................087 1389233 Fitzwilliam Training & Consulting 053 9146618 Insight Recruitment & Training ....051 325876 Inspiring Excellence ..................085 7808573 Leyden Consulting Engineers ....051 364344 Manufacturing Excellence ……...051 870270 MCX Training & Development ..086 8225301 NAS Training Centre ...................051 333966 New Links Training Solutions ....051 385720 NLC Training ………….........…..056 7771280 Roadskill Training Centre ..........051 333909 Southsafe Training ....................087 6864726 Welding Academy ......................087 2370794

Transport & Logistics Bus Éireann ...............................051 879000 Falconer & Sons Limousine Hire 051 355872 Irish Rail ..................................1850 366222 Joe O'Shea Cabs .....................086 3053009 MAC Trans Freight Ltd …............051 358529 Marine Point Partnership ............051 831200 Passage East Ferry ..................051 382480 Port of Waterford Company ........051 874907 Rapid Cabs .................................051 858585 South East Car Hire ……………..051 351355 Southeast Port Services …….....051 851811 Storage City ................................051 333909 Store-All Logistics .................…..051 831200 Suirway Bus & Coach Services ..051 382209 Thomas Carey T&T Coaches ....087 2900718 Trans-Stock Warehousing & Cold Storage ...........................051 832411 Waterford Airport ………….....…..051 875589

Website Services Aeronstudio ...............................087 2560543 B2B Communications .................051 858888 Cquent.ie ..................................087 2804513 Hosting Ireland ...........................01 9020020 Márla Communications ...............051 853650 Passion For Creative .................051 580969 Success Online ………..….........051 330579 TOTEM ........................................058 24832

Wholesale Curran Foods & Express Cuisine 051 370500 Musgrave MarketPlace ....….......051 392800

NETWORK • Q2 2019

Board of Directors

Jonathan Earl President B2B Communications

Danette Connolly Deputy President Home Instead Senior Care

John McSweeney Vice President AIB

Teresa Jane O’Mahoney Secretary BMCI Insurance & Investments

Martina Curtin Treasurer PwC

Brian Devereux EY

Ciarán Cullen HandHeld.ie

Derek Lowry Almega Business Consulting

Jacqui Kielthy Fieldmaster

Kathryn Kiely Glazik Ltd

Ken Thomas Waterford Institute of Technology

Kieran Walsh The Munster Express

Niall Griffin Metalman Engineering

Niall Harrington Fewer Harrington & Partners

Nuala Browne-Treacy Meraki Marketing

Pamela Pim Bank of Ireland

Paul Nolan Dawn Meats

Richard Hurley The Granville Hotel

Valerie Farrell Nolan, Farrell & Goff Solicitors

PRESIDENT & BOARD

FINANCE, RISK & AUDIT COMMITTEE

EXECUTIVE COMMITTEE

CEO & STAFF

POLICY ADVISORY PANELS