Employer Services
Management Courses
Contents 3
Introduction
3
Tailored Courses
3
Accredited Management Qualifications
4
Strategic Management & Leadership
6
Middle Management
8
First Line Management
10
Team Leading
12
Business Management
14
Communication Skills
16
Project Management
18
Additional Services
18
How to Find Out More
19
How to Find Us
2 I Contents
Introduction Charterhouse Training is part of the Employer Services division of City College Coventry and is recognised as one of the leading training providers in the West Midlands region.
Sustainability is at the heart of the strategy of our provision, to deliver high quality training and offer value for money. Our continuous improvement processes involve employers and candidates to ensure we are providing the highest level of quality and service. Charterhouse is pleased to introduce this new and comprehensive training brochure including topics; Management and Leadership, Communication Skills and Project Management. We aim to deliver innovative, interactive courses that meet our customer needs. Group sizes are small to ensure that individual delegates receive personal attention. The trainers delivering the courses on offer are experienced and have significant industrial experience and knowledge of their subject areas.
Tailored Courses In many cases the most effective way to meet your organisation’s learning objectives is to commission a programme of training specifically to meet your needs. This can involve tailoring existing modules or devising an entirely new solution. Training and development staff employed at Charterhouse have a wealth of experience in developing and delivering tailored programmes, at all levels from First Line Managers through to Chief Executive level both in small, medium and large organisations locally and nationally.
Experienced Business Account Managers are available to identify training needs and to advise on the most appropriate training solution to meet the needs of your business. Our commitment to provide a cost effective “value for money� service includes signposting to funding if businesses meet the criteria and the best possible training solution to help develop your business. Charterhouse Training acts as a one stop shop to help you meet all your training needs.
http://employers.covcollege.ac.uk Tel: 024 7679 1700
Accredited Management Qualifications Many of the courses delivered at Charterhouse offer nationally recognised qualifications in Leadership and Management. The new unitised qualification framework provides maximum flexibility for employers and candidates to ensure they can undertake the most appropriate options to meet their needs. Identifying the most appropriate accredited route for your staff through the Chartered Management Institute (CMI) or Institute of Leadership and Management (ILM) will help not only improve staff skills and morale, create effective better performing Managers but also help you win business and improve your bottom line.
Coming Soon Currently under development are courses in Sustainable Management Development. If you are interested in finding out more please contact one of our Business Managers on (024) 7679 1700.
Introduction I 3
Strategic Management and Leadership For an organisation to develop and grow it is essential that the senior managers have the latest skills, knowledge and understanding to be successful leaders and managers. Our Strategic Management and Leadership programmes offer the ultimate flexibility to support organisational and individual development. The majority of courses are one or two day programmes either undertaken at our Charterhouse Training Centre or on the premises of your own business. We also offer supported distance learning options. Leadership Skills for Strategic Managers • I dentifying and managing personal skills to achieve strategic ambitions • Evaluating the effectiveness of the leadership development plan • Promoting a healthy and safe environment that supports a culture of quality.
4 I Strategic Management and Leadership
Strategic Performance Management •S etting and agreeing performance targets of the team to meet strategic objectives •M onitoring actions and activities defined to improve team performance •A pplying influence and persuading skills, to the dynamic and politics of personal interactions. Financial Management •A nalysing financial data •A ssessing budgets based on financial data to support organisations objectives
•E valuating financial proposals for expenditure submitted by others. Strategic Information Management • Understanding the impact of management information on decision making • Understanding the importance of information sharing within the organisation • Using information to inform and support strategic decision making •M onitoring and reviewing management information.
Groundwork UK
“I want to pass on how delighted I am with the CMI Diploma programme that you have run in Groundwork. I know I have said it before but everything from the initial discussions, the speed with which you have turned around information, the development of content and in particular customising to Groundwork (Martin’s knowledge of Groundwork was specifically commented on), the quality of the materials, programme delivery and the support I have received innovation in organisations across the from you have been brilliant! The group all country. The report, called ‘Innovation for commented on how enjoyable and valuable Recovery’, highlights the behaviours and characteristics that British managers need it has been”. to exhibit to drive economic development – and explores how improved teamwork is helping to turn innovative ideas into business reality.
Hazel Langley Training & Development Manager
Conducting a Strategic Management Project • Identifying and justifying a strategic investigation project • Conducting research, using sources, and synthesise data and options • Drawing conclusions and making recommendations that achieve the project aim • Developing and reviewing the results of the investigative project. Organisational Direction • Reviewing and determining the organisational strategic aims and objectives • Identifying and analysing progress towards organisational strategic aims and objectives. Organisational Change • Understanding how to apply solutions to organisational change • Understanding how to develop a change strategy using implementation models • Analysing an organisational response to change • Understanding how to evaluate the impact of change strategies. Strategic Planning • Understanding the purpose of a strategic plan • Selecting a strategic direction and implementing, evaluating, monitoring and reviewing it.
Human Resource Planning • Understanding how the HR plan supports the strategic objectives • Understanding the legal and organisational frameworks for the employment of staff • Understanding the effect of the organisational environment on staff • Understanding the grievance, discipline and dismissal process. Additional topics that can be delivered as bespoke options include: • Being a Strategic Leader • Strategic Leadership Practice • Financial Planning • Strategic Marketing • Strategic Project Management For organisations and individuals wishing to gain recognition against a national standard. All of the above topics can lead to the Chartered Management Institute range of qualifications: • Level 7 Award in Strategic Management & Leadership • Level 7 Certificate in Strategic Management and Leadership • Level 7 Diploma in Strategic Management & Leadership
Courses designed for aspiring senior managers The UK’s managers and leaders are searching for innovative people to help them overcome the challenges of the recession, according to research into
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Managing the Change Process • Be able to understand the forces for change in an organisation • Be able to understand the impact of the change process • Be able to understand the management of the change process. Leading Equality and Diversity • Be able to understand the commitment to equality of opportunity and diversity • Be able to understand the application of equality of opportunity and diversity • Be able to understand the needs of others in relation to equality of opportunity and diversity. Managing Ideas and Innovation • Be able to understand the identification of ideas and innovation across the organisation • Be able to understand the encouragement of innovation across the organisation • Be able to understand the analysis of ideas and innovations. Additional topics that can be delivered as bespoke options include: • Managing Organisational Culture •E thical Organisation Management • Management Systems and Structures • Managerial Decision Making For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to the Chartered Management Institute range of qualifications: • Level 6 Award in Management & Leadership • Level 6 Certificate in Management and Leadership Strategic Management and Leadership I 5
Middle Management The management courses below are designed to develop key management skills and knowledge required by aspiring or practising middle managers. The majority of courses are one or two day programmes either undertaken at our Charterhouse Training Centre or on the premises of your own business. We also offer supported distance learning options. Personal Development as a Manager and Leader • Developing yourself • Identifying development resources • Implementing, evaluating and reviewing personal development • Promoting health and safety working practices.
6 I Middle Management
Information Based Decision Making • Understanding the sources of data and information • Analysing and presenting information for decision making • Implementing effective decision making • Understanding the communication process including meetings. Performance Management • Agreeing objectives and allocate work to your team • Ensuring you develop an environment of trust and support • Assessing performance and provide feedback including handling poor performance • Managing conflict within the workplace.
Resource Management • Managing non-financial resources • Managing financial resources. Meeting Stakeholder and Quality Needs • Planning to meet stakeholder requirements • Encouraging a philosophy of quality and undertake a quality audit • Understanding the concepts of change management and continuous improvement • Meeting the requirements of your customers.
London Metropolitan University
“I would recommend management training by Charterhouse wholeheartedly. Our work with them over the last three years has dramatically improved the performance and morale of our management team”. Julie Walkling Student Services
Conducting a Management Project • Identifying a management area for investigation • Conducting research and analyse data • Evaluating the research and make conclusion and recommendations for implementation • Reviewing the results of the project and assess impact. Project Development and Control • Identifying the scope and boundaries of project management • Developing a project strategy • Developing a set of success criteria for a project • Describing the fundamentals of a business case for a project • Establishing suitable project monitoring and reviewing processes and procedures. Human Resource Development • Identifying and planning human resource requirements • Identifying development needs and planning development • Developing individuals and teams • Assessing and improving development. Managing Recruitment and Selection • Identifying personnel requirements • Selecting the required people • Preparing effective induction processes • Reviewing and evaluating the recruitment and selection decision.
Additional topics that can be delivered as bespoke options include: • Financial Control • Marketing Planning • Being a Leader • Leadership Practice For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to the Chartered Management Institute range of qualifications: • Level 5 Award in Management & Leadership • Level 5 Certificate in Management and Leadership • Level 5 Diploma in Management & Leadership
Courses designed for aspiring middle managers These courses are designed to develop personal management capabilities, make effective use of information in decisionmaking, operations and the development of the skills in managing people. Managing Equality and Diversity • understand legislation, regulations, policies, and codes of practice relevant to equality and valuing of diversity • understand how organisation and individual behaviour affects individuals and teams
http://employers.covcollege.ac.uk Tel: 024 7679 1700
• understand how to encourage equality and diversity in others. Additional topics that can be delivered as bespoke options include: • An introduction to managerial style • Managing stakeholder expectations • Introducing organisational culture, values and behaviour • Managing team dynamics • Management report writing • Management and leadership influencing skills • Managing and guiding interviews • Managing equality and diversity • An introduction to staff inspection techniques • Personal development as a manager and leader • Being a leader • Introduction to management coaching and mentoring For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to the Chartered Management Institute range of qualifications: • Level 4 Award in Management & Leadership • Level 4 Certificate in Management and Leadership • Level 4 Diploma in Management & Leadership
Middle Management I 7
First Line Management The first line management courses provide supervisors and first line managers with tools that focus on the core management skills required for this level.
8 I First Line Management
The majority of courses are one or two day programmes either undertaken at our Charterhouse Centre in Coventry or on the premises of your own business. We also offer supported distance learning options.
G4S Cash Services (UK) Ltd
“The expertise offered by Charterhouse Coventry, has enabled G4S to improve the work environment through improved performance, enhanced general management and project management skills, and improved self confidence. The experience, knowledge and commitment of the mentors and trainers were just a few contributing factors why G4S chose Charterhouse as their main training supplier”. Caroline Wilkinson Head of Training and Development
Leadership Skills for First Line Managers • Managing your own development and time • Setting and meeting personal and workrelated objectives • Building effective work relationships based on mutual support and respect • Maintaining a safe and healthy working environment for yourself and your team.
Managing and Communicating Information • Gathering and select information • Validating and analyse information • Communicating information effectively.
Resource Planning • Planning your resource needs with your team • Identifying changes to resource requirements and presenting a case for them • Monitoring the use and quality of your resources to improve efficiency.
Maintaining Quality Standards • Explaining the ideas of quality, quality assurance and quality control to your team • Outlining the benefits of a ‘quality’ culture and help to create or extend it • Measuring quality in your area, carry out a basic quality audit and follow up on actions.
Meeting Stakeholder Needs • Planning and organise activities to meet stakeholder and stakeholder needs • Identifying and implement change to achieve continuous improvement.
Recruitment and Selection • Identifying and draw up personnel requirements • Contributing to the selection process.
Additional topics that can be delivered as bespoke options include: • Management Communication • Being a Leader For organisations and individuals wishing to gain recognition against a national standard all of the above topics can lead to a range of Team Leading qualifications: • Level 3 Award in First Line Management • Level 3 Certificate in First Line Management • Level 3 Diploma in First Line Management
Improving Team Performance • Identifying issues which affect performance • Selecting and apply the best course of action from the range of approaches available to you • Following through to achieve the desired effect.
http://employers.covcollege.ac.uk Tel: 024 7679 1700
First Line Management I 9
Team Leading The team leading courses are specially designed to give practising or aspiring team leaders a solid foundation in their development as a team leader.
10 I Team Leading
The majority of courses are one or two day programmes either undertaken at our Charterhouse Centre in Coventry or on the premises of your own business.
Coventry & Warwickshire Partnership NHS Trust
“I found the team leading section very useful, really got me to reflect on my own practice. The whole course was extremely useful and informative”. Candidate ILM Level 2 Award in Team Leading
Core Skills for Team Leaders • Defining your Role and Responsibilities • People Management, Team Development and Delegation • Motivating the Team • Effective Communication • Overcoming People Problems and Difficult Situations • Improving Team Performance • Personal Development – Action Planning.
ILM Level 2 Award in Team Leading • Roles & Responsibilities of a Team Leader • Taking Responsibility for selfdevelopment • Leading the Team • Leadership Styles • The Communication Process • One to one Communication Skills Reflective learning and personal development are essential features of the programme, to be achieved.
http://employers.covcollege.ac.uk Tel: 024 7679 1700
For organisations wishing to develop workplace performance a wide range of qualifications are available from both the Institute of Leadership and Management and the Chartered Management Institue: • Level 2 Award in Team Leading • Level 2 Certificate in Team Leading • Level 2 Diploma in Team Leading (CMI only)
Team Leading I 11
Business Management Charterhouse aim to deliver innovative, interactive courses that meet the needs of our customers. Group sizes are kept small to ensure that individual delegates receive personal attention. Our trainers have significant experience and industry knowledge of their topic which enables them to deliver in a way that is applicable to the business
12 I Business Management
environment in which delegates work. The majority of courses are one or two day programmes either undertaken at our Charterhouse Centre in Coventry or on the premises of your own business. All delegates receive a City College Coventry Certificate of Attendance.
Nuneaton & Bedworth Borough Council
“I found the CIEH Professional Trainers Certificate extremely valuable and relevant to my own job, with tips and processes that I would use daily”. Candidate CIEH Level 3 Award in Training Skills and Practice
CIEH Level 3 Award in Training Skills and Practice This new qualification is aimed at those who want to develop practical training skills. It is also ideal for first-time trainers who need to understand the basics of training skills and practice or those looking to refine their techniques. • Roles and responsibilities of a trainer • Approaches to training and learning • Session planning skills • Inclusive sessions and learner motivation • Assessment methods and record keeping. Leading and Motivating the Team • Leadership characteristics and qualities • Differing styles of leaderships and when to use them • How to recognise your own personal leadership style • What influences peoples’ behaviour at work • Motivation theories and their relevance to different team members • How to use motivation tools e.g. job enrichment, personal development, target setting and delegation.
Finance for Non Financial Managers •T he impact of financial management on business performance •U nderstand some of the major aspects of accounting and the difference between financial and management accounting •U nderstanding balance sheets, profit & loss and depreciation •U nderstand budget management, forecasting and variance analysis •W here appropriate an organisation’s own financial documents will be used during the training for exercises and activities. Facilitation Skills •R ole and Responsibilities of the facilitator •R ecognising and agreeing objectives •Q uestioning and listening skills •M onitoring group and individual participation •G iving feedback (group interaction, housekeeping matters, quality of input etc).
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Effective Delegation After attending this course delegates will understand: • What is delegation? • The benefits of effective delegation • How and when to delegate • How to identify appropriate tasks and people • How to follow up and deliver meaningful feedback. Managing Your Time Effectively • Why effective time management is important • Whether you control your time or it controls you • How to use a time management matrix as a tool to regain control of your time • The impact of crisis management • Tools & techniques for time management.
Business Management I 13
Communication Skills Assert Yourself with Confidence • Understand the meaning of assertiveness • Identify the differences between assertive, aggressive and submissive behaviours • Understand how to behave more assertively in a variety of situations • Practice behaving more assertively in a variety of situations.
14 I Communication Skills
Professional Negotiation • The advantages and disadvantages of traditional forms of negotiation • Why aiming for a “win-win” approach is essential • The importance of planning • The role of power in negotiation • How to develop an effective strategy for negotiation • The skills, knowledge and attitude necessary to become a successful negotiator.
University of Warwick
“If I am honest, I was a bit reluctant about the thought of a whole day on minute taking, but almost as soon as we sat down those doubts were expelled! I really felt comfortable with the teaching style and have gained so much from the day. So thank you very much”. Candidate Minute Taking
Coaching and Mentoring • What makes coaching a success? • Which methods to choose • Principles of learning and learning styles • The coaching cycle • Evaluation and demonstration • Imitation and consolidation • Giving feedback & encouragement for continuous improvement. Appraisals and Performance • Giving effective feedback • Handling difficult messages • Setting achievable goals and expectations • Using acknowledgement and praise • Avoiding escalating problems • Seeing things from other points of view • Dealing with yours and other people’s feelings • Dealing with difficult or tricky people • Building confidence and morale • Knowing what to do when the goal posts change • Tools for day-to-day Performance Management. Dealing with Difficult People • Understand that there are both positive and negative outcomes of conflict • Know how to identify problem behaviours and understand the causes and consequences of conflict with customers – both internal and external
• Be able to cope with difficult situations and achieve positive results • Be able to communicate effectively by analysing communication styles and their effects upon others. Effective Communication Skills • Communicate more effectively resulting in increased impact • Present themselves with a more positive professional image • Display an increase in confidence. Minute Taking with Confidence • Produce professional clear, well structured minutes with confidence • Identify and overcome obstacles to effective listening • Enhance delegates concentration, listening and note taking skills • Identify the relevant and key points from a meeting. Speaking and Presenting Effectively • The power of effective communication • Preparing to speak in front of others • Speaking confidently – maintaining control and projecting professionalism • Presentation skills • Holding interest when speaking • Using visual aids • Establishing rapport with the audience • How to handle questions from the audience
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• Putting it into practice – delivering a presentation followed by feedback from course tutor and group members. Effective Business Writing • Plan, prepare and write with greater confidence • Construct letters, memos, e-mail and short reports that get results • Produce written communications that relay your message to the recipient in a positive, professional and persuasive manner • Adapt your writing style to suit the nature of the correspondence whilst achieving clarity and brevity • Write accurately and professionally, avoiding unnecessary jargon or clichés • Avoid common errors and use sentences, paragraphs and punctuation correctly and effectively. Managing Meetings Effectively • How meetings fail and why • Identifying the purpose of the meeting (ie. Inform, problem solve, update etc) • The importance of planning and preparation • Structuring creative/actionable agendas • Working alongside the note taker • The role of the Chair in managing and leading the meetings • The role of participants • Encouraging participation in meetings • Managing difficult situations within the meeting.
Communication Skills I 15
Project Management
16 I Project Management
Bob Mansfield Heating Ltd
“Charterhouse offers a user friendly atmosphere to learn, with great staff, making learning fun to do. Staff and operatives are now more engaged with the daily routine and able to contribute more”. Managing Director
ILM Development Award in Project Management • Define what is meant by a project and how it differs from normal management tasks • Identify the role, skills and qualities of an effective project manager • Set clear and realistic objectives for a project • Confidently plan, organise and document a project in a logical manner • Gain and maintain the support and commitment of team members • Identify and manage risks • Set up a project, monitor and control effectively • Evaluate the outcome of a project. Microsoft Project Management • Overview of Microsoft Project • Views: Gantt charts, Pert charts, Calendar, task & resource sheet • Creating a Project: base calendars, tasks, resources • Task durations, recurring tasks, summary tasks • Creating milestones
• Linking tasks and scheduling, splitting tasks • Resources and costs: assigning resources to tasks, setting task types • Setting task deadlines and constraints • Using filters and outlines, creating custom tables • Importing and exporting data from other applications • Project reporting and tracking • Examining the Critical Path and the Network Diagram • Creating and linking multiple projects.
PRINCE2™ Practitioner • Describe the characteristics of a project and appreciate why projects need to be managed • Describe the benefits of using PRINCE2™ as a project management methodology • Demonstrate their knowledge understanding of the elements of PRINCE2™ • Assess their own projects in respect to what they have learnt • Return to their own projects and apply the concepts and techniques learnt.
PRINCE2™ Foundation • Describe the characteristics of a project and appreciate why projects need to be managed • Describe the benefits of using PRINCE2™ as a project management methodology • Demonstrate their knowledge understanding of the elements of PRINCE2™ • Assess their own projects in respect to what they have learnt • Return to their own projects and apply the concepts and techniques learnt.
http://employers.covcollege.ac.uk Tel: 024 7679 1700
Project Management I 17
Additional Services For a full list of all of the courses available including Health & Safety, First Aid and Information Technology, please log on to http://employers.covcollege.ac.uk or call one of our business managers on 024 7679 1700. Business Skills Courses Business Effectiveness • Managing Meetings Effectively • Internet Marketing • Telesales – Getting Results • Face to Face Sales
How to Find Out More Our Business Managers will be happy to answer any queries you may have regarding availability of places or further information on our courses. Contact them on (024) 7679 1700. Course information and dates can also be found online at http://employers.covcollege.ac.uk
18 I Additional Services
• Excellent Customer Service • Effective Telephone and Email Techniques Health and Safety • NEBOSH National General Certificate • NEBOSH Certificate in Construction • NEBOSH National Certificate in the Management of Health and Wellbeing at Work • IOSH Managing Safely • CIEH Health and Safety in the Workplace • Fire Marshall Practical and Risk Assessment Equal Opportunities We are committed to equality of access for all clients and staff and do not discriminate on the basis of race, gender, disability or sexual orientation.
First Aid • HSE First Aid Courses Food Safety • CIEH Level 2 Award in Safety Information Technology • Microsoft End User for Introduction, Intermediate and Advanced Options in Version 2003 or 2007 • MS Publisher • MS Outlook You can also subscribe to our quarterly newsletter In Touch which gives you all the latest news about Charterhouse Training.
Our Management Training Centre is based close to the City Centre with good local transport links. Our work regularly takes us into businesses to analyse training needs, identify appropriate solutions and deliver them either at Charterhouse or onsite at the employers’ premises. We are flexible and can offer tailored programmes to suit individual needs.
How to Find Us
Charterhouse Training The Charterhouse London Road Coventry CV1 2JQ Tel: 024 7679 1700 Fax: 024 7679 1701 Email: employers@covcollege.ac.uk
http://employers.covcollege.ac.uk Tel: 024 7679 1700
How to Find Out More & How to find Us I 19
Design & Print – www.watermarkdesign.co.uk
Charterhouse Training The Charterhouse London Road Coventry CV1 2JQ Tel: 024 7679 1700 Fax: 024 7679 1701 Email: employers@covcollege.ac.uk Web: http://employers.covcollege.ac.uk