July 2013

Page 1

Drilling alongside railroad tracks, page 42

JOURNAL JOURNAL

July 2013

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

In The Market? Check out the WWJ Rig Buyers Guide, page 34 Also inside: Rig manufacturers speak up, page 21


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JOURNAL

Vol. 67, No. 7 July 2013 www.waterwelljournal.com

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

FEATURED ARTICLES 21 Manufacturers Speak Up By Mike Price

Drill rig manufacturers share their biggest concerns and how they’ve adapted to a changing economy. 27 Decontamination Basics By Jennifer Strawn

Prevent cross contamination and worker injuries by working with clean equipment. 31 The Role of the Distributor Salesman By Carl Wood

A job where balance of company and customers is always required. 34 2013 Rig Buyers Guide It’s everything you need to know about the industry’s rig manufacturers and their drills.

Page 34

IN EVERY ISSUE DEPARTMENTS In This Issue Industry Newsline The Log Web Notes Coming Events Newsmakers Featured Products Classified Marketplace Index of Advertisers Closing Time

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About the cover The spotlight is on drilling machines in this issue. Make sure to check out the 2013 Rig Buyers Guide on page 34.

The Water Well Journal (ISSN #0043-1443) is published monthly by the National Ground Water Association, 601 Dempsey Rd., Westerville, OH 43081. Printed and mailed at Beaver Dam, Wisconsin, and additional mailing offices. Postal acceptance: Periodical (requester subscription circulation) postage paid at Westerville, Ohio, and at additional mailing offices. Postmaster: Send address changes to Water Well Journal, 601 Dempsey Rd., Westerville, OH 43081. Canada Post/ Publications Mail Agreement #40739533. Return address: 4960-2 Walker Rd., Windsor, ON N9A 6J3.

Twitter @WaterWellJournl

Water Well Journal July 2013 3/


JOURNAL A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Advancing the expertise of groundwater professionals and furthering groundwater awareness.

Chief Executive Officer Kevin McCray, CAE kmccray@ngwa.org NGWA President Dan Meyer, MGWC, CVCLD Director of Information Products/Editor Thad Plumley tplumley@ngwa.org Water Well Journal Editorial Review Board Art Becker, MGWC, CPG; Tom Christopherson; Don Harvard; Dan Milan; Roger Renner, MGWC; John Schnieders, Ph.D., and Robert Sterrett, Ph.D. Senior Editor Mike Price Copyeditor Wayne Beatty

mprice@ngwa.org

wbeatty@ngwa.org

Production and Design Janelle McClary jmcclary@ngwa.org Advertising Shelby Fleck Vickie Wiles

sfleck@ngwa.org vwiles@ngwa.org

Circulation Coordinator Katie Neer kneer@ngwa.org Contributing Writers Ed Butts, PE, CPI; Donald W. Gregory; William J. Lynott; Julie Hansen; Christine Reimer; Al Rickard, CAE; Ron Slee; Lana Straub; Jennifer Strawn; and Alexandra Walsh Editorial, Advertising, & Publishing Offices 601 Dempsey Rd., Westerville, OH 43081 (800) 551-7379 Fax: (614) 898-7786 Selected content from Water Well Journal is indexed on Ground Water On-Line™ at www.NGWA.org/gwonline ©Copyright 2013 by the National Ground Water Association. All rights reserved.

An APEX award winner 10 consecutive years with 22 total awards, most in the groundwater industry.

Page 27

FEATURED COLUMNISTS 40 Safety Matters by Gary Ganson, CIH, CSP Traffic Incident Management Make sure your crew sets up properly and knows the hazards of working near roadways.

42 Not Just Another Day of Drilling by Denis Crayon All You Ever Wanted to Know About Drilling Alongside Railroad Tracks . . . But were afraid to ask.

44 People at Work by Alexandra Walsh FLSA Compliance Tips Investigators are out. So make sure your employees are classified correctly.

46 ACT Like a Sales Pro by Julie Hansen Sales Anxiety? Know these six tips for going from fright to excite.

48 The After Market by Ron Slee Internal Excellence—Doing What Makes Us Happy Excelling to satisfy customers serves all of us well.

50 Engineering Your Business by Ed Butts, PE, CPI Words What makes them special and why do I think they should be special to you? The views expressed in the columns are the authors’ opinions based on their professional experience.

4/ July 2013 Water Well Journal

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EDITOR’S

NOTE

Think, Then Speak hen I hung up the phone I couldn’t believe it. I had called a company that two months earlier had built and installed six window blinds for our home. On one window, the blind was pulling off of the bar it was mounted on. Obviously, there was a defect, and knowing the blinds were under warranty, I called the firm to get it replaced. “They usually don’t do that,” I was quickly told. Okay, I thought, that was somewhat of an odd first response, but I’ll play along. I agreed I had never seen that happen with blinds I had owned, but assured the person the blind is indeed pulling away in a corner and doing so more and more with time. You know, gravity and all, I explained. “We’ll have to come out and see . . .” the person says before pausing in front of his zinger of a finale, “. . . if it was helped along.” And there it was. The blind is broke, so I must be pulling on it. Perhaps I do it when I’m bored from ripping up carpet and pouring things on the couch! Seriously though, think about the person’s response. Before having someone from the company be in the same room as the damaged blind, he told me—a repeat customer who had written a pretty hearty check two months earlier —that my wife and I may have damaged the blinds. Wow! I’m consistently amazed at things that come out of the mouths of people in service industries. People in professions such as the groundwater industry need

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customers, so—in my case—accusing them and insulting them is never a good idea. A friend in the water well industry told me a few months ago that while most contractors are brilliant in the subjects of drilling technology and pump installation, they are terrible when it comes to selling their services. I would tweak his thought from the water well industry to all service industries and from selling services to overall general communication. There is an art to knowing how to interact with customers. It is critical to know how to get a customer comfortable before delivering the quote. There is a right way to knowing how to close the sale. And there is proper technique for talking on the phone when you get that frantic “out of water” call in the middle of the night. In my case, the person on the phone could have replied with a simple “Oh wow, I’m sorry to hear about that, Mr. Plumley. Let’s schedule a time for someone from our company to come out and take a look at it.” Now of course the person would have been looking to see if the damage had been “helped along.” But did he need to tell me that? It’s critical to think before we open our mouths. You only get one chance to win a customer who will provide you referrals for life—or in my case, lose that customer.

Thad Plumley is the editor of WWJ and director of information products at the National Ground Water Association. He can be reached at tplumley@ngwa.org and on Twitter @WaterWellJournl.

Advertise your products and services to the groundwater industry’s most influential readership. Call Shelby Fleck and Vickie Wiles in the NGWA sales department at (800) 551-7379. ● ● ●

Shelby Fleck

Approximately 25,000 readers every month. More than 19,000 are groundwater contractors. Approximately 4000 reside in professions also allied to the field. Readers reside in every state, Canada, and other international locations.

Disclaimer Water Well Journal and the National Ground Water Association provide information for guidance and information purposes only. This publication is not intended to provide investment, tax, or legal advice. The information contained herein has been compiled from sources deemed reliable and it is accurate to the best of our knowledge and belief; however, Water Well Journal and the National Ground Water Association cannot guarantee as to its accuracy, completeness, and validity and cannot be held liable for any errors or omissions. All information contained herein should be independently verified and confirmed. Water Well Journal and the National Ground Water Association do not accept any liability for any loss or damage howsoever caused in reliance upon such information. Reader agrees to assume all risk resulting from the application of any of the information provided by Water Well Journal and the National Ground Water Association. Trademarks and copyrights mentioned within Water Well Journal are the ownership of their respective companies. The names of products and services presented are used only in an educational fashion and to the benefit of the trademark and copyright owner, with no intention of infringing on trademarks or copyrights. No endorsement of any third-party products or services is expressed or implied by any information, material, or content referred to in the Water Well Journal. Subscriptions/Back Issues For questions, changes or problems with your subscription call Katie Neer. Subscriptions: Water well contractors and other qualified groundwater industry personnel in U.S. and Canada — free; others in U.S. — $115 per year; $15 per copy. Canada – $135 per year; $24 per copy. International: $150 per year; $35 per copy. Subscriptions available through NGWA offices only. We reserve the right to refuse subscriptions to anyone not directly engaged in the groundwater industry. Claims for missing issues must be made in writing within three months of publication and will be subject to the availability of back issues. Advertising Disclaimer Advertisers and advertising agencies assume liability for all content (including text, representation, and illustrations) of advertisements printed and also assume responsibility for any claims arising therefrom made against the publisher. The publisher reserves the right to reject any advertising that it believes is not in keeping with the publication's standards or is deemed unsuitable or misleading.

Vickie Wiles

6/ July 2013 Water Well Journal

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Woodford Model Y34 Freezeless Yard Hydrant The original. Parts are always available even for the ones made 80 years ago. Includes an adjustable link for lever lock-in tension. A one piece, variable flow plunger has a large cushion type seal to assure shut off even when foreign particles are present. Repairs can be made with hydrant remaining in the ground.

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IN THIS

ISSUE

his July issue of Water Well Journal features the annual “2013 Rig Buyers Guide.� Always among our most popular features of the year, the buyers guide section that starts on page 34 contains all of the details and contact information about the industry’s rig manufacturers and their machines. It makes the July issue one you’ll want to hold on to when it’s time for you to make that next big purchase.

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Senior Editor Mike Price takes a look at the manufacturing of water well drill rigs in a roundtable discussion in this month’s cover story titled “Manufacturers Speak Up� on page 21. Like all segments of the water well industry, the process of manufacturing drill rigs has evolved due to the uncertain housing market and lackluster economy. Price speaks with four manufacturer representatives from the United States and Canada to find out their biggest concerns, how they’ve adapted to a Mike Price changing industry and economy, and what they’re hearing most from their customers. Every rig manufacturer faces unique challenges, but issues such as the ever-increasing amount of lead time on materials, matching production capacity to demand, and continuing to look at reducing costs are felt by all manufacturers. The July issue also features a new column focusing on drilling-related topics at the job site. “Not Just Another Day of Drilling� will be a regular column authored by staff members

of Summit Drilling Co. Inc., an environmental drilling services company headquartered in Bridgewater, New Jersey. This first installment is by Denis Crayon, Summit’s director of health and safety, titled “All You Ever Wanted to Know About Drilling Alongside Railroad Tracks . . .� Beginning on page 42, the column details how a job site near regularly used railroad tracks can turn a routine job into a difficult one. Recounted is a job Summit did where the drill site was within 100 feet of freight tracks that have been used for more than 75 years. Encountered 20 feet down were highly fractured shales and gravels Denis Crayon that were difficult to get through. The latest installment of the Safety Matters column discusses setting up a job site in a highly trafficked area. Gary Ganson, CIH, CSP, writes in “Traffic Incident Management� on page 40 that statistics from the U.S. Bureau of Labor Statistics show more than 100 fatalities occur in construction work zones every year, with many caused by workers being struck by work equipment, trucks, or cars. With numbers like that it is imperative, Gary Ganson, Ganson says, for work crews to understand CIH, CSP the potential hazards and know what to do if things change on or near the job site. He goes over a safe roadway construction zone and the different areas within that

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IN THIS

ISSUE

zone. Included are discussions on setting up the zone, clearances, disruptions, and visual or auditory interruptions. There is also a feature story by freelance writer Jennifer Strawn on proper decontamination techniques of drilling equipment. In “Decontamination Basics” on page 27, Strawn compares not decontaminating your equipment after a long day on the job to leaving a sinkful of dirty dishes overnight. You can still get Jennifer Strawn things clean the next morning, she writes, but it’s going to be a lot more difficult. Strawn goes over why it’s important to decontaminate after every job, the basics of decontamination, and then details the stages of decontaminating equipment with information on a three-stage process for contractors who aren’t working with contaminated soil or groundwater and a six-stage process when contamination is present. A feature story by freelance writer Carl Wood, CSP-II, goes over what it is like for distributor salesmen of the industry in “The Role of a Distributor Salesman” on page 31. Wood, who once held such a position years ago, calls the job a balancing act as the salesmen interact with their company, the manufacturers whose products they sell, and the contractors whom they assist on a regular basis. Wood goes over all of the tasks and looks at the Carl Wood, CSP-II position from the perspective of all sectors of the industry.

Twitter @WaterWellJournl

Circle card no. 40

Circle card no. 8

Water Well Journal July 2013 9/


NEWSLINE

Nebraska’s Drought Toll on Groundwater Is Steepest on Record The Lincoln Journal Star in Lincoln, Nebraska, reports drought conditions across the state forced users to pump heavily from groundwater wells last year. The newspaper article stated: “The Upper Big Blue NRD (Nebraska Association of Resource Districts) reported an average decline of 4.38 feet in groundwater levels from a year ago.� The readings were taken from 514 observation wells scattered over Butler, Seward, Saline, Polk, York, Fillmore, Clay, Adams, and Hamilton counties. “It is the steepest (one-year) decline that we have seen since we have been measuring wells,� said John Turnbull, general manager of the York-based district. Turnbull said this spring’s readings are about 3 feet below the groundwater levels recorded in 1961, when the York district started keeping records.

Excessive pumping last year is the main reason for the drop, he said, adding that irrigators who relied on groundwater pumped an average of 12.2 inches. No irrigators were shut off last year, and Turnbull is not worried about the groundwater decline. He said the district is still about 3 feet above the point where it would mandate the use of flowmeters and start to allocate water. Flowmeters have been required for all new wells and replacement wells since 2004.

EPA Extends Comment Period for Hydraulic Fracturing Study The U.S. Environmental Protection Agency has extended its deadline from April 30 until November 15 for the public to submit data and scientific literature to inform EPA’s research on the potential impacts of hydraulic fracturing on drinking water resources. To read the notice, visit www .regulations.gov/#!documentDetail; D=EPA-HQ-ORD-2010-0674-1711.

Input Requested for Draft of Ground Source Heat Pump National Certification Standard Your review and feedback are invited on final draft personnel qualifications being developed as part of a National Certification Standard for the ground source heat pump industry, with funding from the U.S. Department of Energy. Go to the project Web site at www.GHPNCS.org to access the draft document, which is formatted for easy reference to the various tasks associated with the design and installation of ground source heat pump systems. Several methods are available to submit comments and suggestions for changes or additions to the draft qualifications: 1. Download the comment form on the Web site and fill out and submit via e-mail or U.S. mail 2. E-mail comments directly to comments@ghpncs.org.

NEWS/continues on page 12

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NEWS/from page 10 In providing feedback, please: • Reference the line number and paragraph number of the reference document • Explain the rationale used for each suggested modification.

State Legislature Provides Funding for Ball State Geothermal Project Ball State University in Muncie, Indiana, received $30 million from the state for its stalemated geothermal project, billed as the nation’s largest. As reported by The Daily, Ball State’s student newspaper, the last portion of the project ended on the south side of campus where drilling of 1800 boreholes stopped after funding ran out. James Lowe, PE, director of engineering and operations at Ball State, said drilling the remaining 1200 boreholes is just one of a few of his priorities. “One of my first priorities is converting our old chill plant, to demo it to the degree that I can rebuild it in a fashion that’s very similar to the north station,”

12/ July 2013 Water Well Journal

Lowe told the student newspaper. “When done we’ll have almost two identical buildings, two identical operations.” The article stated “lack of funding caused Ball State to miss its goal date of converting the entire campus to geothermal heating and cooling. March 2014 was supposed to be the date because the U.S. Environmental Protection Agency will enact the Boiler MACT (maximum achievable control technology) requirement, which is pushing Ball State to reduce its carbon dioxide emissions. “The geothermal facilities will replace the World War I vintage generation facility, which emits roughly 85,000 tons of carbon dioxide annually, according to the Center for Business and Economic Research’s report on Economic Impacts of a Geothermal Replacement Plant at Ball State.”

OOIDA Files Suit Challenging FMCSA Policy The Iowa Motor Truck Association reports the Owner-Operator Independent Drivers Association filed a lawsuit challenging the federal government’s policy

Circle card no. 13

that overturned violations may remain on truck drivers’ and carriers’ records, the second federal lawsuit the group has filed on that subject. In the May 10 lawsuit filed in the U.S. Court of Appeals for the District of Columbia Circuit, OOIDA said that Fred Weaver, a Florida-based owneroperator and OOIDA member, got a ticket in Montana for skipping a weigh station. The ticket was dismissed in court. But when Weaver and OOIDA filed a request to get the ticket removed from his federal record through FMCSA’s DataQs system, the agency delegated the decision to Montana’s Department of Transportation, which rejected the request earlier this year. OOIDA took up Weaver’s case in order to have the federal court rule that FMCSA must remove from its records any violations that are dismissed in court, said Todd Spencer, OOIDA’s executive vice president. FMCSA’s database of regulatory violations for drivers and carriers is used for a variety of purposes, including carriers’ scores under the Compliance,

waterwelljournal.com


Safety, Accountability program and the information carriers can gather on potential driver employees through the Pre-Employment Screening Program. Carriers and drivers, however, can submit DataQs requests if they believe some violation information is incorrect. FMCSA delegates the decisions on those requests to the states that issued the violations. American Trucking Associations spokesman Sean McNally said the federation agrees that dismissed violations should not go on FMCSA records for the purposes of CSA or other agency action. Dismissed violations were central to a similar lawsuit OOIDA filed in July 2012 in the U.S. District Court for the District of Columbia, a civil and criminal court; appeals go to the circuit court. In that case, OOIDA argued that a variety of data kept by FMCSA on four of its members was incorrect, including three members’ violations that had been dismissed in court. FMCSA has asked the federal district court to dismiss the July 2012 case,

arguing that all challenges to FMCSA actions must go directly to the circuit court under federal law. The court has not ruled on the dismissal motion.

USGS Study Analyzes Nation’s Groundwater Depletion A new U.S. Geological Survey study documents that the nation’s aquifers are being drawn down at an accelerating rate. Groundwater Depletion in the United States (1900-2008) comprehensively evaluates long-term cumulative depletion volumes in 40 separate aquifers (distinct underground water storage areas) in the United States, bringing together reliable information from previous references and from new analyses. To outline the scale of groundwater depletion across the country, the study has a wealth of statistics. Among them, from 1900 to 2008 the nation’s aquifers decreased by more than twice the volume of water found in Lake Erie. Second, groundwater depletion in the United States in the years 2000-2008 can explain more than 2% of the

observed global sea-level rise during that period. While the rate of groundwater depletion across the country has increased markedly since about 1950, the maximum rates have occurred during the most recent period of the study (20002008), when the depletion rate averaged almost 25 cubic kilometers per year. By comparison, 9.2 cubic kilometers per year is the historical average calculated over the 1900-2008 time span of the study. One of the best known and most investigated aquifers in the United States is the High Plains (or Ogallala) Aquifer. It underlies more than 170,000 square miles of the nation’s midsection and represents the principal source of water for irrigation and drinking in this major agricultural area. Substantial pumping of the High Plains Aquifer for irrigation since the 1940s has resulted in large water-table declines that exceed 160 feet in places. The study shows that, since 2000, depletion of the High Plains Aquifer

NEWS/continues on page 14

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NEWS/from page 13 appears to be continuing at a high rate. The depletion during the last eight years of record (2001-2008, inclusive) is about 32% of the cumulative depletion in this aquifer during the entire 20th century. The annual rate of depletion during this recent period averaged about 2.44 cubic miles, roughly 2% of the volume of water in Lake Erie. To read the report, visit www.usgs .gov/newsroom/article.asp?ID=3595 #.UazeVjc04VU.

Satellite Imagery Shows Changes in Water from 2.3 Million Feet Google has worked with NASA to make zoomable, time-lapse animations of historic Landsat satellite imagery dating back to 1984. According to the Watery Foundation, a blog about water management in Florida, the “Google Earth Engine� animations show changes around the world, including the Florida landscape. In Florida, most of these changes are directly connected to water resources.

Introducing the

The blog states a search centered on Fort Meade, Florida, will show decades of movement of phosphate mines southward across the Bone Valley region. Looking southeast of Sumatra in northwest Florida will display the massive tree plantation and drainage project now being restored in Tate’s Hell State Forest. A search for the Zellwood area in Florida allows us to see progress in restoring the north shore of Lake Apopka. To use “Google Earth Engine� and its Landsat Annual Timelapse 1984-2012, visit http://earthengine.google.org/ #intro.

USGS Maps Show Distribution and Trends of Pesticide Use from 1992-2009

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For the first time, national maps and trend graphs show the distribution of the agricultural use of 459 pesticides for each year during 1992-2009 for the entire conterminous United States. The maps and supporting national database of county-level use estimates for each pesticide were developed by the U.S. Geological Survey for use in national and regional water-quality assessments. The national use analysis is based on methods developed by USGS to estimate annual county-level pesticide use for agricultural crops grown throughout the United States. Pesticide-use data compiled from proprietary surveys of farm operations were used in conjunction with annual harvested-crop acreage reported by the U.S. Department of Agriculture to calculate use rates for each crop and year. For California, use estimates were obtained directly from annual California Department of Pesticide Regulation Pesticide Use Reports. The new pesticide-use estimates were tested and found to be consistent with national use estimates by the U.S. Environmental Protection Agency and with comparable statewide estimates for selected years and crops by the USDA. The USDA data on pesticide use, which are based on systematic regional surveys for selected years and crops, enabled vital quality assurance of the new estimates. To view the national maps and trend graphs, visit http://water.usgs.gov/ nawqa/pnsp/usage/maps.

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14/ July 2013 Water Well Journal

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Pipe Size

Description

S110H

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Circle card no. 35

See Our Classified Ads on Pages 61, 65, and 67.


THE

LOG

NEWS FROM THE NATIONAL GROUND WATER ASSOCIATION

NGWA Adds Nearly 200 Members in April The National Ground Water Association added 194 new members in April. Of the total, 57 were contractors, along with 112 scientists and engineers, 13 students, eight manufacturers, and four associates. The Association also renewed 903 members: 461 scientists and engineers, 296 contractors, 96 manufacturers, 26 suppliers, 17 students, three retired members, two manufacturer representatives, and two associates. To learn more about NGWA and how to become a member, visit www.NGWA.org.

Certification Exams

Jan

Feb

Mar

Apr

General exams

5

6

11

6

Drilling categories exams

3

2

9

11

Pump categories exams

1

2

2

0

Specialty categories exams

1

1

0

1

CSP exams

0

1

0

0

CVCLD exams

0

0

3

0

Certification exams taken

10

12

25

18

Certification exams passed

3

6

14

8

Licensing Exams

Jan

Feb

Mar

Apr

General exams

14

6

15

20

Drilling categories exams

14

3

9

7

Pump categories exams

5

3

2

9

Specialty categories exams

3

1

3

0

CVCLD exams

0

0

0

0

Three Join Ranks of NGWA Certified

CV

CLD

NGWA welcomed three industry professionals ABILITY to its Voluntary Certification Program in April. EXPERIENCE KNOWLEDGE Matthew Brown, CVCLD, of Yadkin Well Co. in Hamptonville, North Carolina, earned CERTIFIED VERTICAL CLOSED LOOP DRILLER the Certified Vertical Closed Loop Driller designation. His colleague, David Brown, CWD, CVCLD, became a certified well ABILITY EXPERIENCE driller/certified vertical closed loop driller. KNOWLEDGE Jacob Crouse, CWD, of Crouse Drilling CERTIFIED in Archer City, Texas, earned the certified well driller designation. If you have any questions about any of the NGWA certification programs, contact Jessica Rhoads, NGWA industry practices administrator/certification coordinator, at jrhoads@ngwa.org, or call (800) 551-7379, or call (614) 898-7791 if outside the United States, ext. 511. CW

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national ground water association

national ground water association

NGWA Seeks Input on Best Suggested Practices NGWA is seeking comment on three best suggested practices. • The NGWA Best Suggested Practices for Managing a Flowing Water Well • The NGWA Best Suggested Practices for Reducing Problematic Concentrations of Uranium in Residential Water Well Systems • The NGWA Best Suggested Practices for Aquifer Storage and Recovery. All BSPs are up for scheduled review by their developing body of volunteers. Part of this review period includes a call for public comment on the document as written. If you are interested in reviewing one or more documents and providing feedback for the task groups to consider, visit NGWA’s industry best suggested practices Web page at www.ngwa.org/ Professional-Resources/bsp/Pages/default.aspx. The deadline to submit public comments on these BSPs vary. Thank you for your interest in advancing groundwater knowledge. If you have any questions, contact Jessica Rhoads, NGWA industry practices administrator/certification coordinator, at jrhoads@ngwa.org, or call (800) 551-7379 or (614) 898-7791 outside the United States, ext. 511. 16/ July 2013 Water Well Journal

Licensing exams taken

36

13

29

36

Licensing exams passed

20

7

12

14

Total certification and licensing exams taken

46

25

54

54

NGWA Requests Input from Sales Sector NGWA is looking for individuals in the water well drilling equipment sales and water well pumps (water systems) equipment sales fields to provide input in the development of the Groundwater Industry Personnel Standard. The standard is being developed to define the skills and competencies expected of the various professions of the groundwater industry. This includes items such as age, physical condition, education, licenses, training, and competencies of each type of professional in the groundwater industry. NGWA is looking for individuals who can provide insight on what criteria an equipment sales professional would need. The Industry Personnel Standard is being developed using ANSI-accredited procedures; NGWA must have an unbiased and diverse group to provide input on the draft standard. Your efforts would include reviewing suggested drafts, making changes or suggestions as needed, and submitting ballots that indicate approval or what should be changed. All the comments submitted must be heard by the remainder of the group to allow consideration of new information. For more information about the Groundwater Industry Personnel Standard or to indicate your interest, e-mail Jessica Rhoads, NGWA industry practices administrator/certification coordinator, at jrhoads@ngwa.org.

waterwelljournal.com


Without quality wire, it’s just another hole in the ground. How fast a hole becomes a well sometimes depends on a shipment of quality water pump cable. With distribution centers conveniently located across the US, Southwire is committed to providing quicker shipments and better customer service. Call 1-800-OEM-Wire/1-877-636-9473 or visit www.southwire.com for ordering info.

Š 2012 Southwire Company. All Rights Reserved.

Circle card no. 38


WEB

NOTES

FIND IT ON THE NGWA WEB SITE, NGWA.ORG

NGWA Offers Variety of Products to Help You Drill Safer and Smarter An assortment of NGWA products are available for you to consider using to drill safely and more efficiently, including: • A 30-minute DVD, Drill Safe, Drill Smart, is available online in the NGWA Bookstore. Created in collaboration with the video production company Training Without Boredom, Drill Safe, Drill Smart was produced in an informative but fun fashion that keeps those watching alert to the important details. Suitable to the drilling of both domestic water supply and environmental wells because many of the same hazards apply, the video is not just for new drill crew employees, but also seasoned workers who may need a refresher on safe practices. Drill Safe, Drill Smart covers the most common causes of drill site accidents: slips, trips, and falls; materials handling; chemicals; machine guarding; and electrocution. In addition to the video, the DVD includes printable documents—a job safety analysis form, lighting guidelines, a pre-trip inspection form, and a safety assessment plan. • Bucyrus Drills by David M. Lang, PE, is a book that recounts the history of drilling; early manufacturers of drilling equipment; the emergence of drilling methods, rigs, and drill bits; and the role of Bucyrus International Inc. (formerly Bucyrus-Erie Co.) in furthering the science and art of drilling. While tracing Bucyrus’ history of more than 75 years, also covered are the growing need that was created for water well drilling and blasthole drilling. The text includes Bucyrus drill production terminology, drill features, and several images from the company’s archives. • NGWA’s Drilling Cost Calculator will show you the true cost of doing business, and help you set the profit level your business needs to succeed. 18/ July 2013 Water Well Journal

Designed to be as detailed as you want, the calculator enables you to plug in costs to all of the categories that contribute to your overall cost of water well drilling. You can also plug in different scenarios to see what is needed to achieve the profits you want for your company. It is designed as an easy-to-use Excel workbook and comes complete with a user’s guide that was written by contractors for contractors. NGWA members can download this calculator and others for free as a member benefit under the “Member exclusives” section at www.NGWA.org. Nonmembers can purchase the calculator in NGWA’s Online Bookstore.

Groundwater Expo Named Among Top 25 Fastest-Growing Shows from 2010-2012

The Expo trade show dates will be December 4-5. These days give you the opportunity to gain direct access to thousands of groundwater professionals. You can meet a year’s worth of contacts in just two days and showcase your products at the most prestigious show within the groundwater industry. Attendees at the Expo are there to inspect and compare products and equipment vital to their livelihood. If you have questions about a booth, contact NGWA’s Vickie Wiles at vwiles@ngwa.org, or call (800) 5517379, ext. 593. You can also contact Shelby Fleck at sfleck@ngwa.org, or call (800) 551-7379, ext. 523. If outside the United States, the number to call is (614) 898-7791.

NGWA’s Community Makes Sharing Ideas, Communicating Easier The NGWA Community is a new discussion group that will make it easier to share ideas and communicate with other NGWA members. The upgraded discussion group will:

The NGWA® Groundwater Expo and Annual Meeting was named among the top 25 fastest-growing trade shows in net square footage growth by Trade Show News Network, a division of U.K.-based Tarsus Group. The winners in net square growth from 2010-2012 cover a wide range of industries, such as asphalt, clothing, nightclubs, and consumer electronics. “This recognition is proof that the Groundwater Expo is the greatest show in the industry,” said NGWA Director of Expositions and Meeting Planning Greg Phelps, CMP. “While many shows are struggling, we keep getting bigger and better.” To see the list, visit www.t-awards.com. The online booth selection database for the 2013 NGWA Groundwater Expo and Annual Meeting, December 3-6 in Nashville, Tennessee, is up and running for industry manufacturers and suppliers at GroundwaterExpo.com. With the online process, you can request your booth space, complete the exhibit application, and pay for the space with a credit card.

• Have an area to post messages and still receive discussion posts in your e-mail inbox • Allow you to control how and when you receive messages from the groups • Use your NGWA.org Web site login to access your groups • Have an enhanced member directory to allow member-to-member networking • Update your profile, add your photo, import your LinkedIn profile, etc. for others to view • Allow you to post documents, videos, and links. Please make sure that your NGWA membership is up to date to make sure you have access to the discussion group. You can log on to the site by going to http://community.ngwa.org and signing in with your NGWA.org user name and password. To become a member, visit www.NGWA.org.

waterwelljournal.com


YOU DON’T NEED TO GO IT ALONE. JOIN NGWA TODAY! Joining NGWA is like adding the expertise of thousands to your staff. s Make running your business easier and increase profits with resources such as cost calculators for drilling, geothermal, and pump installation; business management articles; and industry best suggested practices ranging from reducing problematic concentrations of microorganisms in residential well systems to residential well cleaning. s Increase your knowledge and skills—at reduced rates—with educational offerings ranging from online Webinars to the annual NGWA Groundwater Expo, bookstore purchases, and more. s Connect with thousands of other groundwater industry professionals around the world through the NGWA Community site where you can get answers to your questions, share your knowledge, and work to promote the importance of groundwater.

www.NGWA.org/membership s Circle card no. 29


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(COVER STORY)

Manufacturers Speak Up Drill rig manufacturers share their biggest concerns and how they’ve adapted to a changing economy. By Mike Price

ike all segments of the water well industry, the process of manufacturing drill rigs has evolved due to the uncertain housing market and lackluster economy. Every rig manufacturer faces unique challenges, but issues such as the everincreasing amount of lead time on materials, matching production capacity to demand, and continuing to look at reducing costs are felt by all manufacturers these days. This month, four rig manufacturer representatives from the United States and Canada weigh in on their biggest concerns, how they’ve adapted to a changing industry and economy, and what they’re hearing most from their customers.

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Water Well Journal: How has business been for you through the first half of this year? Jackie Innes: We’ve been busy completing orders for our regular clients, and the phones have been really busy. Overall, business has been steady, and we think we’re seeing an upward trend. Mike Price is the senior editor of Water Well Journal. In addition to his WWJ responsibilities, Price produces NGWA’s newsletters and contributes to the Association’s quarterly scientific publication. He can be reached at mprice@ngwa.org.

Twitter @WaterWellJournl

We’ve added more third-party products to our lineup, and as word is getting out, more folks who may not be familiar with us are checking us out. We sense greater optimism from our clients, even though certainly most are being cautious with new equipment purchases. Tom Omli: We are thankful for the number of customers who have recently chosen Geoprobe Systems as their equipment of choice. “Steady” would be the one word to best describe our current tempo. Kevin Reimer: The first quarter was somewhat slow although inquiries remained strong, just not purchases. However, now we’re selling into Russia, New Zealand, the eastern seaboard of the United States, Australia, and we’re very close to closing a deal in Europe. These are not new markets for us as we already have customers in all those locations and more. However, for the past couple of years, we’ve made more sales by being creative with custom tailored packages to suit a customer’s specific requirement instead of standard rig models. Bob Grimes: Business has been steady through the first half of the year. Quotation activity has increased dramatically; however, the market is still “soft.”

Our Roundtable Jackie Innes, MARL Technologies Inc. marketing and communications manager in Edmonton, Alberta, Canada Tom Omli, Geoprobe Systems director of sales in Salina, Kansas Kevin Reimer, Sonic Drill Corp. sales and operations manager in Chilliwack, British Columbia, Canada Bob Grimes, GEFCO Inc. sales manager in Enid, Oklahoma WWJ: What is your biggest concern as a rig manufacturer? Jackie: Lead times for materials have been getting increasingly long. It used to be that our local suppliers of components such as hydraulics and motors kept a good inventory on hand, but now many companies have gone to a noinventory system where they don’t initiate anything until the order comes in. This is frustrating for us because it can add time to our delivery date for custom-built equipment. To counter the problem, we’ve started adding more products to our own inventory so the customer doesn’t have to wait. Tom: Matching production capacity to demand is a never-ending challenge. Kevin: The customer is always looking for something that is in stock. They ask,

MANUFACTURERS/continues on page 22 Water Well Journal July 2013 21/


Jackie Innes

Tom Omli

MANUFACTURERS/from page 21 “What’s in the yard?” Unfortunately, carrying inventory is a huge investment, and quite frankly, if I had a sonic rig sitting in the yard, it would be sold instantly. Because we’re a medium-sized company, we don’t carry inventory but we’re always looking for ways to speed up production times. Bob: A general lack of customer confidence in the economy in general even where we are seeing growth; customers are still concerned about sustainability. WWJ: How has the economy affected your business strategy? Jackie: The clients who come to us understand that more than ever, especially in a tough economy, it pays to invest in quality. They know they get their return on investment through better production, less downtime, and less operator fatigue. For example, we sold drills to a mining company in Chile 10 years ago. Once a year, they put in a parts order for maintenance items. That’s it. That’s all they need. Our strategy remains the same as when we started in 1977: By understanding client needs and building solid relationships, we provide outstanding equipment that is uniquely suited to each client’s business. Tom: Geoprobe Systems is an engineering-heavy company focused on developing new, innovative machines and tools for subsurface sampling. Our list of new products we’d like to design and get to production is currently larger than at any other time in the history of the company. 22/ July 2013 Water Well Journal

Kevin Reimer Kevin: Everyone’s looking for the best price and the fastest delivery. One of the ways we’ve accomplished this is through partnerships. Recently, we partnered with Dando Drilling International in the United Kingdom and Drilltechniques in Australia. These partnerships allow us to offer faster rig delivery and lower prices. Lower prices also help because since the 2008 economic crisis we’ve found that it’s more difficult for customers to secure financing. Bob: We continue to look at lower cost alternatives on our products and improved delivery times to help our customers take advantage of market opportunities. WWJ: The unpredictability of fuel costs seems to be a constant in the United States. How has this factored into your rig and engine designs? Jackie: We’ve been focused on smarter drill design and hydraulic systems since 1977. This enables us to do more with less horsepower and fuel consumption. It’s just what we’ve always done. Tom: Fuel efficiency can significantly affect the profitability of a machine, and it is an area we believe our machines excel in. Geoprobe Systems has built compact machines that maximize the production of small horsepower engines for 25 years—and going forward, we’re working to squeeze even more out. Kevin: We’re now able to offer a fullcapacity sonic rig that can be powered by as low as 173 horsepower up to 225 horsepower. In the past, the full sonic rigs were 250 horsepower but our new

Bob Grimes engines, with their increased efficiency, allow the operator to save on fuel. Bob: Fuel costs are a major concern to our customers; we are always looking for improvements in both hydraulic and mechanical design to improve the fuel efficiency of our offerings. Things such as compressor drive clutches and the ability to operate the machines at a lower rpm will soon become standard practice. WWJ: What type of impact have the Tier 4 diesel emissions standards that have been established by the U.S. Environmental Protection Agency had on production? Jackie: These standards have a disproportionate effect on costs. Tom: The new diesel emissions standards are difficult for low-volume manufacturers like Geoprobe Systems to implement. They require additional regulatory paperwork, added inventory, and significant engineering to accommodate the emission after-treatment hardware on Tier 4 final engines. To date, we have been able to minimize the effects on our customers, but there is no question that, long term, these new standards will increase the cost of new machines. Kevin: They’ve definitely had an impact on all manufacturers. We’ve had to comply, and to do so, we work closely with our engine dealer to ensure that the engine complies with the state or territory that it will be working in. Because we use smaller horsepower engines, we’re not affected as much by the stan-

MANUFACTURERS/continues on page 24 waterwelljournal.com


Circle card no. 9


MANUFACTURERS/from page 22 dards, which are more strict for larger engines. Bob: Now that people and products have settled down somewhat, and the Tier 4 engines are becoming more commonplace, this should return to a no “deal breaker” point. The EPA is here to stay. We just need to find a way to exist with it. WWJ: Are contractors reaching out to you to retrofit their old rigs so they can lower the emissions in their older rigs? Jackie: Yes. Tom: No. Retrofitting old rigs with new engines is really not a feasible option. The Tier 4 final diesel engines require much more space for the same output power. Kevin: No, they don’t retrofit due to emissions, but they do reach out to us to retrofit their rig to become an SDC sonic rig. Due to performance issues, Tervita [formerly Beck Drilling and Coring] recently retrofitted four sonic rigs that were made by a competitor into Sonic Drill Corporation sonic rigs. In other cases, we’ve retrofitted standard rigs to become sonic rigs. Bob: We’ve always had customers interested in doing retrofits to older equipment, but normally those are to stay away from the lower emission engines rather than switching to them. At this point, most of the equipment seems to be relocating to areas with less restrictions rather than being updated. WWJ: Clearly customer feedback is essential for research and development of any product. How do you elicit feedback from customers or potential customers? Jackie: We don’t elicit feedback so much as we work closely with each client and potential client, so it’s more like an ongoing conversation. We don’t stop talking to them once the drill is sold. We have a relationship, so we don’t feel the need to elicit information. Feedback is an organic and natural part of what we do. Tom: Geoprobe Systems has always spent time with our customer base listening to their current challenges, and we take their input seriously. One way we gather their feedback is through our 24/ July 2013 Water Well Journal

“There is always constant pressure to reduce costs, so manufacturers have to be vigilant in providing economical drilling solutions for the customer.” open house events. At these events many key customers share their thoughts on our products. At the open house we also field demonstrate some new machine and tooling concepts that are not ready for production, just to see what customers recommend from their field experience viewpoint. Kevin: There’s a number of ways we get feedback, but mainly during the training phase when our trainer is on-site with the customer and through regular aftersale follow-ups. We collect information on how the machine is performing and changes that the customer might want. Because we are a medium-sized manufacturer, we are flexible enough to also make changes on the fly while the rig is being built if the customer needs it. Customers’ requests have often driven new modifications or product offerings such as safety cages, hands-free rod handling, and a high-speed diamond drill coring head. Bob: We gather customer feedback information from direct face-to-face contact with our customer base and also are in contact with customers through direct mail surveys and online inquiries. WWJ: What changes or improvements do you see in the future for the rig manufacturing industry? Jackie: Increased focus on safety features. We are always looking for ways to reduce operator risk and strain without compromising performance. Tom: At Geoprobe Systems we continue to see a growing need for our machines and tools to work well and be supportable at locations around the world. We no longer look at designs that will only function well in the United States. Kevin: I see more collaboration between other manufacturers, compared to the past where everything was done inhouse. Today, there is more outsourcing occurring to offer improved service and cover larger markets globally and I see that continuing. There is always constant pressure to reduce costs, so

manufacturers have to be vigilant in providing economical drilling solutions for the customer. Bob: Major improvements are being made in pipe handling and safety equipment on a daily basis. There is also development of smaller, lower horsepower equipment to do the same work. WWJ: When you talk with those in the groundwater industry, what are the most common questions they ask you? Jackie: They want to know what the latest advancements are in drill design, and which of our products best suit their operation. We also get a lot of questions about the MARL SubSea drill, which is now in its second year of deep sea drilling. Tom: What new things is Geoprobe releasing this year? When and where can we see your new products in operation? Kevin: First of all, they want a better understanding of how the sonic rig installs a geothermal loop, which is different and can be accomplished in one operation. I also get a lot of questions on the speed of the drill, how many feet it can do in a day, as well as the daily cost of running the rig. Many customers also seem very interested in rodhandling options, but in essence, it’s all about production, speed, and profitability. Bob: Most common questions are: What is new in drilling equipment technology, what is coming in the future in terms of regulatory issues, and what are we doing to help with these issues? WWJ: What are the big advancements you’ve seen in the drilling industry over the last few years, and what do you see in the future? Jackie: From the start, we’ve focused on productivity advancements through better drill design. We eliminated highmaintenance components such as deck engines, clutches, transmissions, kellys, kelly bearings, and right-angle drives. Owners appreciate the fact they never have to repair these old technology items, or worry they will let them down on a job. Today’s drillers have more choice than ever when buying equipment and they want drills that are reliable, deliver exceptional performance, are operator-friendly, and are adaptable to different types of conditions. waterwelljournal.com


Advancements in design and technology are making it easier for owners to find the perfect drill for their needs. For example, the MARL SubSea drill combines modern terrestrial drill technology with marine technology to allow for efficient sampling at depths up to 9842 feet below sea level. This is a big advancement over what was previously available. Now as for the future, we love designing drills that perform well in harsh environments, whether it is the high Arctic, a blazing hot desert, or deep down in the ocean. Tom: We see customers and the companies they work for becoming even more serious with safety initiatives. Geoprobe has always taken a leading stance on safety, and we like our ability to meet the requests of our customers in the safety arena. Kevin: In the past few years, we’ve seen a lot of innovation in rod-handling systems and more compact, economical drills have appeared on the market. The future may also bring more options for the shallower driller—projects that are 200 feet or less. I also believe a lot more variety of sonic drill heads will become available, not only for vertical drilling applications, but horizontal as well. Currently, we have three vertical sizes available and two horizontal sizes, which is more than most. Bob: The start of safety improvements in pipe handling and operator safety is finally coming to the top in the industry, plus improvements in downhole tooling and methods. WWJ

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Check Out WWJ ’s Web Site Head to Water Well Journal’s online home to see more interviews with industry leaders as well as all of the articles from the magazine and exclusive content found only online. The site, www.waterwelljournal.com, is updated daily with the latest industry news, features special audio files of people interviewed in stories, and has an interactive magazine e-reader so you can browse through the latest issue no matter where you are.

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Water Well Journal July 2013 25/


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Decontamination Basics Prevent cross contamination and worker injuries by working with clean equipment. By Jennifer Strawn Photo courtesy of Greg Baker, AllProbe Environmental Inc., Pennsylvania, www.allprobeenvironmental.com

t the end of a long workday you’re probably tired, hungry, and in a hurry to get home. When you’re in a rush, it’s tempting to put off decontaminating your drilling equipment until the next morning. But delaying decontamination is just like leaving a sinkful of dirty dishes overnight, says Thomas Dalzell, CWD, director of environmental research for AMS Inc. in American Falls, Idaho. Like cleaning off a plate right after you eat, cleaning your equipment right after you’re done for the day is much easier to do before it dries. “If you leave all the food on the plate and let it sit overnight, you can still clean the dishes the next day but it’s going to be a lot more difficult,” Dalzell says. “If you leave your equipment assembled and the dirt dries on it, you’re going to work a lot harder to decontaminate it.” It’s also easier to budget time for decontamination at the end of the day than at the beginning of the day. “Decontamination is part of the whole day going well,” Dalzell says.

A

Jennifer Strawn was the associate editor of Water Well Journal from 2004 to 2007. She is currently in the internal communications department at Nationwide Insurance in Columbus, Ohio. She can be reached at strawnj2 @gmail.com.

Twitter @WaterWellJournl

“Because it’s dry when you start, might take you an hour or hour and a half to clean off what would have taken 45 minutes last night. Now you’re starting later than you would have if you had cleaned it up the night before.”

Running dirty equipment also causes unnecessary wear. “It’s just like having sandpaper in there and it’s wearing out the threads, breaking O-ring seals, and reducing the life of the tooling,” Dalzell says.

Why decontaminate

Decontamination basics

In environmental drilling applications, decontamination prevents cross contamination between sampling events and job sites and is often a requirement of the job. When contaminants are tested in parts per million or parts per billion, proper decontamination improves the collection of accurate samples. “The concentrations we’re testing soil and groundwater for are equivalent to one drop of something in an Olympic size swimming pool,” says Greg Baker, president of AllProbe Environmental Inc. in Wexford, Pennsylvania. “If you have a little bit of something left on your rods, it could show up at the next site. You want to make sure you get everything really clean.” Decontamination is less critical for geotechnical drillers and groundwater contractors but is also a good idea, Dalzell says. Dirty equipment is more difficult for workers to pull apart and put back together and could lead to injuries. “Fighting dirty equipment is potentially dangerous to workers and costly to employers from an efficiency standpoint,” Dalzell explains.

When and how to decontaminate is site specific, task specific, and contaminant specific. At the very minimum, Baker suggests decontaminating your equipment between jobs. “I would never show up to a job site with dirty equipment,” he says. “You risk transferring contamination from one site to another.” Determine other decontamination requirements upfront. For example, know who’s responsible for cleaning the equipment. “Sometimes it’s the driller’s responsibility to decontaminate all the equipment because it’s theirs and they’re familiar with it. Other times, the geologist or environmental consultant is responsible for making sure all the equipment is properly decontaminated.” Discuss when decontamination should occur and the level of decontamination needed. “Some sites require you to decontaminate between each boring, some sites don’t require it,” Baker says.

DECONTAMINATION/continues on page 28 Water Well Journal July 2013 27/


DECONTAMINATION/from page 27 Sampling equipment may also need to be decontaminated between each sample event, depending on the site’s requirements. Because each site is unique, determining the requirements before each job is essential. “It’s generally the client’s responsibility to determine when decontamination should occur, but it’s always the driller’s responsibility to decontaminate equipment between each site,” Baker says. When it’s time to decontaminate, make sure to wear proper personal protective equipment to reduce your exposure to contaminants and detergents and acids used during the decontamination process. The minimum level of personal protection equipment required by the Occupational Safety and Health Administration (Level D) includes a hard hat, chemical-resistant work gloves, safety glasses, and steel-toed boots. When working on environmental sites, it’s a good idea to be prepared to upgrade your PPE. If you need addi-

28/ July 2013 Water Well Journal

Basic decontamination station. Photo courtesy of AMS Inc., American Falls, Idaho, www.ams-samplers.com

tional PPE and don’t have it, you could be forced to shut down the job site, says Victor Rotonda, who is Mid-Atlantic and Northeast regional manager for Geoprobe Systems in Toms River, New Jersey. Level C protection, which is a step up from Level D, includes chemical-resistant clothing such as Tyvek suits, full-face or half-mask air purifying respirators, and chemical-resistant boot covers. Always consult the material safety data sheets for any contaminants or chemicals you might be working with on a job site and during the decontamination process.

Cicle card no. 23

Also be sure to contain, store, and dispose of decontamination waters and materials in compliance with all applicable state, federal, and local regulations. Again, these requirements can be site specific.

Decontamination stages Depending on the site requirements, environmental drillers may have six stages or more, depending on the contaminants at the site. “If there are multiple contaminants on site, you’ll typically go with the most stringent process,” Dalzell says. “The number of stages required varies. I’ve

waterwelljournal.com


seen processes that are four pages long to 104 pages long.” At its most basic, a decontamination process consists of three stages. These three stages are sufficient for groundwater contractors who aren’t working with contaminated soil or groundwater and many geotechnical drillers. The decontamination station should be on a tarp or polyethylene plastic sheeting to keep decontamination from splashing onto the surface where you have the station set up. Before beginning the decontamination process, remove all excess dirt and sludge from the tooling. Excess dirt and sludge can make your decontamination less thorough and require you to replenish stage one more frequently, Dalzell adds. Stage one is a tap water and detergent wash. Fill a 5-gallon plastic bucket with half an ounce of Liquinox or an equivalent and deionized or distilled water. Many use Alconox or TSP for this step, but it contains phosphates that can be more abrasive. Steel bins can also be used in place of plastic buckets, but they’re heavier,

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more expensive, and can heat up in bright sunlight. Carefully place your tooling or samplers into the bucket and use a plastic brush without metal or coating to remove dirt and sludge. For stage two, fill another plastic 5-gallon bucket with fresh tap water. Rinse the equipment thoroughly. In a basic decontamination, stage three is the final rinse. Fill another plastic 5-gallon bucket with deionized or distilled water and rinse the equipment thoroughly. Between each stage, let the rinse water from the equipment drip into the bucket before moving the tooling to the next stage of decontamination. Additional steps when working with contaminants could include an acid bath. Typically, an acid bath would be used when there is a suspect of metals or certain organic contamination or cross contamination. In a six-stage process, the acid bath would be after the first rinse in stage two. For this step, fill a 5-gallon plastic bucket with 1% nitric acid. After the acid bath, use a new bucket to rinse with

Circle card no. 44

tap water and another bucket filled with distilled water for the final rinse. “When using acids it’s important to have two separate rinses and a final rinse,” Dalzell says. You shouldn’t use the same bucket for each rinse. “It makes the final rinse more thorough and successful,” he adds. If you’ve decontaminated the night before, you may still need to steam clean your tools and sampling equipment the next morning. “If you’re in a big city or in an industrial area and you decontaminate all of your tooling at 5 p.m. at the end of the day, you may need to fine tune or tweak it the next morning,” Dalzell explains. “But even that is significantly faster than if you have to clean off all of the oil and dried mud from the day before.” So next time you’re tempted to leave decontaminating your equipment to the next day, think of it like leaving food scraps drying on a dish overnight. Again, as Dalzell tells it: “Just like you don’t want to eat off a dirty plate, you don’t want to be drilling with dirty tools.” WWJ

Water Well Journal July 2013 29/


Circle card no. 6


The Role of the Distributor Salesman A job where balance of company and customers is always required.

I

t’s been many years since I was in the role of a distributor salesman, but I will never forget the balancing act I had to do every day. And although business today is certainly more sophisticated, I do think distributor salesmen have more of a balancing act than was true 30 years ago. I still work closely with them every day, but I am just one perspective. So I thought I would interview a few distributor owners, water well contractors, sales representatives, and distributor salesmen themselves. For the scope of this article, distributor salesmen are employed by a wholesale distributor specializing in water systems, plumbing, or a related company. They make sales calls on a regular Carl Wood, CSP-II, began working in the water systems industry in 1977 as an administration assistant for a distributor in Ocala, Florida. He quickly moved into sales and was a distributor salesman for eight years. He became regional manager for a major pump manufacturer for 16 years and has been regional manager for Franklin Electric Co. Inc. since 2002. He lives in Tallahassee, Florida, and serves the southeastern United States and the Caribbean. He can be reached at cwood@fele.com.

Twitter @WaterWellJournl

By Carl Wood, CSP-II

I am not so sure the term “salesman” fully captures their job responsibilities as they perform so many different tasks. basis to installing contractors or resellers such as hardware or farm stores, travel a defined territory, and they are expected to bring a certain amount of sales to their company on a daily basis.

A Job with Many Tasks

I am not so sure the term “salesman” fully captures their job responsibilities as they perform so many different tasks in addition to making sales and serving different aspects of the market. Distributor salesmen, of course, work for a company that pays them a salary, a commission, or a combination of both based on their sales activities. In that respect, one would think they represent only the interest of their company. However, manufacturers who sell products through a distributor may view

the distributor salesmen as their sales force too. Even though there is no employee agreement implied, a manufacturer usually invests in training and joint activities with the distributor’s sales staff. In addition, contractors or customers also may consider a salesman as their unpaid staff, as they rely on the salesman for training of their own staff and technicians, to perform service related to a particular product, and to provide a competitive cost for their business. So even though the distributor salesman fulfills the role of a salesman in that they are knowledgeable about the features, advantages, and benefits of their products, they provide much more than sales representation. The responsibilities they have include, but are not limited to, the following:

● ● ● ●

Implement new products to contractors and their customers. Present new business opportunities to contractors. Gain expertise in all technical aspects of the hundreds of products which they represent. Maintain current educational and product training being offered by manufacturers.

SALESMAN/continues on page 32 Water Well Journal July 2013 31/


SALESMAN/from page 31 ● ● ● ● ● ● ● ●

Have expertise on various dealer programs many manufacturers may offer. Handle warranty claims. Correct billing errors. Schedule deliveries and run special deliveries themselves. Be involved with industry trade organizations. Be honest and trustworthy and have a high degree of integrity. Listen for industry news and keep their company apprised of industry developments and innovations. Provide their employer with enough profit to succeed and provide service support for their customers, such as programing variable speed drives or setting up water conditioning as examples.

Perspective of the Distributor

Distributor owners interviewed for this article agreed their salesmen are the first and best contact with their customers. The distributors provide support and employment, and in return they expect loyalty and maximized effectiveness in bringing in orders. Distributor salesmen see their customers often, many times on a weekly basis, and build strong relationships with them. Some distributors expressed concerns that their salesmen sell on price rather than benefits, fulfilling needs, services, or packages. In those cases, distributors believe their salesmen need to conduct more in-depth market research in order to know where the market opportunities are hidden. This is an acute problem when a distributor has built their business on full service (in that they offer training, dealer program support, warranty, test facilities, dealer trips, rapid delivery) only to lose out to a competitor offering only a low price. Obviously, they won’t be able to stay in business and can’t afford to offer those services while losing large orders on price. However, when asked, many distributors conceded they do not offer much in training to their salesmen on market research and advanced selling techniques, such as bundling products 32/ July 2013 Water Well Journal

together rather than just focusing on a single price. Many distributors confessed they can be vague about their expectations from their salesmen. In that case, the salesman usually is trained by the market, which may not be in the best interest of the distributor.

Perspective of the Manufacturer

Manufacturers rely on distributor salesmen to be their voice when presenting their products to the field. Most will offer training on their products and will jointly make sales calls with the distributor salesman. Many manufacturers have their own sales force covering large geographic areas, making it difficult to physically see contractors on a regular basis. It may take years to develop a relationship with contractors and it is difficult to have contact with the many customers a distributor salesman is seeing on a weekly basis. Manufacturers, obviously, want their product first and foremost on the distributor’s mind and the salesman to be focused on selling their product as a priority. The distributor usually represents many manufacturers and has to balance how to best serve them and serve their own company. The distributor salesman has to study all of the different features, advantages, and benefits of the products they sell and the services offered by them as well. Sometimes they represent competing manufacturers, in which case extra care and management of time and talent is necessary to succeed.

Perspective of the Contractor

The perspective of the water well contractor is varied and every contractor expects something different. Some just want a low price and use competitive salesmen to shop price and get the lowest price possible with no regard for service. That is unfortunate. A professional distributor salesman won’t let that happen often, as these contractors do not represent business that is capable of providing a stable foundation for the distributor or the manufacturer. These contractors are also more expensive to do business with in that product sales are lower and warranty costs are higher, according to many of those interviewed.

Become a CSP with the National Ground Water Association The NGWA Certified Sales Professional designation is specifically intended for supplier and manufacturer owners, operators, and employees. Earning the CSP designation demonstrates your commitment to enhancing industry professionalism and providing good customer service. To earn the CSP designation, manufacturers and suppliers must pass one 50-question, multiple-choice exam with a score of 70 percent or better. NGWA offers two different CSP exams, the CSP–Drilling Exam and the CSP– Water Systems Exam. Passing one of them earns a CSP-I designation; passing both earns a CSP-II designation. The exams focus on key troubleshooting knowledge and skills related to drilling operations and water systems. To learn more about the CSP designation, visit www.NGWA.org and click “Certifications and exams” under the Professional Resources tab. Most contractors with a successful relationship with their salesmen look to them to assist in making their business successful. Contractors rely on the salesman to resolve conflicts and solve problems. Distributor salesmen are expected to provide support for the contractor when it comes to processing warranties, implementing price adjustments, informing contractors of changes in the industry, and conducting training on new products that may help the contractor achieve a higher level of success. Successful contractors want to build a strong relationship with their salesman so that they feel comfortable in dealing with the distribution company. Sometimes a contactor may not know their own needs. A professional distributor salesman will discover a contractor’s needs by listening and then developing solutions. They are expected to keep this information confidential. Contractors want their business appreciated and valued and they expect their salesman to work hard to make their respective companies successful. waterwelljournal.com


The customers who value the efforts of their salesman don’t expect theirs to be the lowest price on every item, but they do expect to be kept competitive and realize it is in their own self-interest to develop a mutually profitable relationship with their distributor salesman.

GeoVISION Borehole Cameras TM

Summary

Most of the distributor salesmen I spoke with love what they do, but they face many frustrations. The biggest complaint I heard is they feel like they work hard to earn business and yet it is not always valued. Distributor salesmen get frustrated when they lose business due to a small price difference. Several of them expressed frustration at not being valued in the form of loyalty. Many felt like all of the support functions are expected, but they get price-shopped against no-value distributors. These unsung heroes really make our industry work and don’t get a lot of attention. We are all human and like to be appreciated. So whether you’re an owner, a contractor, or a manufacturer’s representative, take a few moments to think of all the things your distributor salesman does for you and say “Thank you.” Successful distributor salesmen are valuable for both the customer and the company. They always have to balance the needs of both and work hard to make them both successful because that’s what ensures their own success. Here’s an idea: Treat a distributor salesman to lunch the next time you see one. They would certainly appreciate it and gestures of thanks always come back to you. WWJ

By Marks Products Inc. www.geovision.org For a free DVD, call (800) 255-1353 or e-mail jeff@geovision.org

Some features of the GeoVISIONTM Deluxe System: ● Excellent video from places that no other systems will work. ● Five cable lengths for video inspection to 2000 feet underwater. ● Six interchangeable camera heads for use in bores from 1 inch to many feet in diameter. ● Motorized pan-tilt for use in mines and wells over 4 inches in diameter. Dual Scan micro camera for easy switching between down and side views All GeoVISIONTM systems come with excellent support, practical advice, and repair service.

Circle card no. 22

STAND OUT from your competition. national ground water association

national ground water association

/PI

ABILITY EXPERIENCE KNOWLEDGE

CW D

ABILITY EXPERIENCE KNOWLEDGE

CP I

CW D

Become certified. ABILITY EXPERIENCE KNOWLEDGE

national ground water association

Show your customers that you are the best in your profession—with NGWA certification. NGWA certification shows consumers you have the knowledge, skills, and competency to get the job done, and done right. Find out how you can stand out from the competition by becoming an NGWA Certified Well Driller and/or Pump Installer. www.NGWA.org/Certification 800 551.7379 s 614 898.7791

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Circle card no. 27

Water Well Journal July 2013 33/


JOURNAL

Buyers Guide to New Drilling Rigs

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

DRILLING METHOD

RIG MOUNTS DRILLING TYPE Company Name and Address

Acker

AMS

Atlas Copco

Acker Drill Co. Inc. P.O. Box 830 Scranton, PA 18501 (570) 586-2061 (570) 586-2659 (fax) sales@ackerdrill.com www.ackerdrill.com

AMS Inc. 105 Harrison St. American Falls, ID 83211 (208) 226-2017 (208) 226-7280 (fax) ams@ams-samplers.com www.ams-samplers.com

M – Mud A – Air DTH – Hammer

Tk – Truck Tr – Trailer ATV/Track

POWER Dk – Deck Tk – Truck

HP min – max

PULLBACK In lbs min – max

Tk / Tr ATV/Track

AUGER

Auger

Dk

44–120

11,000–24,000

Tk / Tr Track

TOP DRIVE ROTARY

M / A / DTH

Dk

63–160

11,000–40,000

Tk / Tr Track

REVERSE CIRCULATION

M / A / DTH

Dk

97–180

16,000–40,000

Tk / Tr Track

SONIC/ CORING

M / A / DTH

Dk

29–120

9000–30,000

Tk / Track

SONIC/ CORING

Sonic Rotosonic

Dk / Tk

99–173

8000–13,000

Tk / Tr ATV/Track

AUGER

Hollowstem Auger

Dk / Tk

32–100

42,000–48,000

Tk / Tr ATV/Track

DIRECT PUSH

Direct Push

Dk / Tk

32–100

42,000–48,000

TOP DRIVE ROTARY

M / A / DTH

Dk Tk

585–755 410–600

40,000–70,000 30,000–70,000

SONIC/ CORING

A

Dk

REVERSE CIRCULATION

M / A / DTH

Dk Tk

585 600

Tk

OIL/GAS

M / A / DTH

Dk

755–950

Track

REVERSE CIRCULATION

Dk

98

18,208

Track

SONIC/ CORING

Sonic

Dk

228–300

15,175

Atlas Copco CMT Tk 3700 E. 68th Ave. Commerce City, CO 80022 (800) 732-6762 Tr (303) 217-2839 (fax) tom.moffitt@us.atlascopco.com www.atlascopco.com Tk

20,200–31,000

Boart Longyear

Boart Longyear 10808 S. River Front Pkwy. Ste. 600 South Jordan, UT 84095 (801) 972-6430 (801) 977-3374 (fax) info@boartlongyear.com www.boartlongyear.com

Tk / Tr ATV/Track

CABLE TOOL

Percussion

Dk

50–155

Buckeye Drill

Buckeye Drill Co. 999 Zane St. Zanesville, OH 43701 (800) 767-3745 (740) 454-3311 (fax) sam@buckeyedrill.com www.buckeyedrill.com

Central Mine Equipment Co. 4215 Rider Trail North St. Louis, MO 63045 (314) 291-7700 (314) 291-4880 (fax) info@cmeco.com www.cmeco.com

Tk / Tr ATV/Track

AUGER

M / A / DTH

Dk

59–250

40,000–70,000

110,000–200,000

19,600–62,830

Central Mine Equipment

34/ July 2013 Water Well Journal

waterwelljournal.com


DRILLING METHOD

RIG MOUNTS DRILLING TYPE Company Name and Address

M – Mud A – Air DTH – Hammer

Tk – Truck Tr – Trailer ATV/Track

POWER Dk – Deck Tk – Truck

HP min – max

PULLBACK In lbs min – max

Diedrich Drill Inc. 5 Fisher St. LaPorte, IN 46350 (800) 348-8809 (219) 324-5962 (fax) ddirc@csinet.net www.diedrichdrill.com

Tk / Tr Track

AUGER

M/A

Dk

25–115

Tk / Track

SONIC/ CORING

M/A

Dk Tk

375 243

Drillmax 5801 SW 6th Place Ocala, FL 34474 (352) 854-1566 (352) 237-0450 (fax) donnie@drillmaxrigs.com www.drillmaxrigs.com

Tk

TOP DRIVE ROTARY

M / A / DTH

Dk / Tk

260–575

14,000–60,000

DSM-Mayhew 7301 Hwy. 183 South Austin, TX 78744 (512) 243-1986 (512) 243-1091 (fax) randy@dsm-mayhew.com www.dsm-mayhew.com

Tk / Tr

TABLE DRIVE ROTARY

M/A

Dk / Tk

50–200

30,000–100,000

Tk / Tr

REVERSE CIRCULATION

M/A

Dk / Tk

50–200

30,000–100,000

Duramast Industries Inc. P.O. Box 158 Bedias, TX 77831 (936) 395-0334 (936) 395-0336 (fax) sales@duramast.com www.duramast.com

Tk / Tr Track

REVERSE CIRCULATION

M / A / DTH

30–100

138,000

Tk / Tr Track

DIRECT CIRCULATION

M / A / DTH

30–100

138,000

Track

HORIZONTAL/ DIRECTIONAL

Tr / Track

SONIC/ CORING

M / A / DTH

30–100

138,000

Tk / Tr Track

AUGER

M/A

30–100

138,000

Tk / Tr Track

TOP DRIVE ROTARY

M / A / DTH

30–100

138,000

Foremost Industries 1225 64th Ave. NE Calgary, AB Canada T2E 8P9 (403) 295-5800 (403) 295-5810 (fax) sales@foremost.ca www.foremost.ca

Tk / Tr Track

TOP DRIVE ROTARY

M / A / DTH

Dk

525–600

80,000

Tk / Tr

TABLE DRIVE ROTARY

Casing Rotator

Dk

525–600

40,000–60,000

Fraste SpA Via Molino Di Sopra, 71 37054 Nogara (VR) Italy +39 0442-510233 +39 0442-88426 (fax) fraste@fraste.com www.fraste.com

Tk / Tr / ATV

AUGER

Dk / Tk

36–710

3300–132,300

Tk / Tr / ATV

REVERSE CIRCULATION

M/A

Dk / Tk

68–710

6600–132,300

Tk / Tr / ATV

DIRECT CIRCULATION

M / A / DTH

Dk / Tk

36–710

3300–132,300

Tk / Tr

TOP DRIVE ROTARY

M / A / DTH

Dk / Tk

36–710

3300–132,300

Tk / Tr / ATV

SONIC/ CORING

M

Dk / Tk

36–710

3300–132,300

Tk / Tr / ATV

CABLE TOOL

Dk / Tk

36–710

3300–132,300

Tk / Tr / ATV

TABLE DRIVE ROTARY

9800–32,515

20,000 15,000

Diedrich Drill

Drillmax

DSM-Mayhew

138,000

Duramast Industries

REVERSE CIRCULATION

Foremost Industries

M / A / DTH

3960

Fraste

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Water Well Journal July 2013 35/


DRILLING METHOD

RIG MOUNTS DRILLING TYPE Company Name and Address GEFCO 2215 S. Van Buren Enid, OK 73703 (580) 234-4141 (580) 233-6807 (fax) hgore@gefco.com www.gefco.com

GEFCO

Geoprobe Systems 1835 Wall St. Salina, KS 67401 (800) 436-7762 (785) 825-2097 (fax) info@geoprobe.com www.geoprobe.com

M – Mud A – Air DTH – Hammer

Tk – Truck Tr – Trailer ATV/Track

POWER Dk – Deck Tk – Truck

HP min – max

PULLBACK In lbs min – max

Tk / ATV

CABLE TOOL

Percussion

Dk

50–150

20,000

Tk / Tr

REVERSE CIRCULATION

M / A / DTH

Dk

200–700

10,000–200,000

Tk / Tr

DIRECT CIRCULATION

M / A / DTH

Dk

200–700

10,000–300,000

Tk / Tr

TABLE DRIVE ROTARY

M / A / DTH

Dk

200–700

10,000–300,000

Tk / Tr

TOP DRIVE ROTARY

M / A / DTH

Dk

200–700

10,000–300,000

Tk / Tr

HORIZONTAL/ DIRECTIONAL

M / A / DTH

Dk

200–700

10,000–300,000

Tk / ATV

AUGER

M / A / DTH

Dk / Tk Dk

54–75 54–120

47,000 47,000–80,000

ATV

DIRECT CIRCULATION

M / A / DTH

Dk

120

80,000

ATV

TOP DRIVE ROTARY

M / A / DTH

Dk

120

80,000

ATV

SONIC/ CORING

M / A / DTH

Dk

54–120

47,000–80,000

Tk / Tr Track

AUGER

Dk Tk

100–200 200–435

6625–40,000

Tk / Tr

BUCKET

Dk / Tk

14,000–18,000

Tk / Tr Track

DIRECT CIRCULATION

M/A

Dk / Tk

6625–40,000

Tk / Tr Track

TABLE DRIVE ROTARY

M/A

Dk / Tk

6625–40,000

Tk / Tr Track

TOP DRIVE ROTARY

M/A

Dk / Tk

6625–40,000

Tk / Tr Track

SONIC/ CORING

M/A

Dk / Tk

6625–40,000

Tk / Track

REVERSE CIRCULATION

M / A / DTH

Dk / Tk

350–630

40,000–95,000

Tk / Track

DIRECT CIRCULATION

M / A / DTH

Dk / Tk

350–630

40,000–95,000

Tk / Track

TOP DRIVE ROTARY

M / A / DTH

Dk / Tk

350–630

40,000–95,000

Tk / Track

SONIC/ CORING

M / A / DTH

Dk / Tk

350–630

20,000

Tk / Track

HORIZONTAL/ DIRECTIONAL

M / A / DTH

Dk / Tk

350–630

40,000–95,000

Tr

ROTARY

M

Geoprobe Systems Gus Pech Mfg. Co. Inc. 1480 Lincoln St. SW P.O. Box 96 LeMars, IA 51031 (800) 383-7324 (712) 546-4145 (712) 546-8945 (fax) guspech@guspech.com www.guspech.com

Gus Pech

Laibe Corp./Versa-Drill 1414 Bates St. Indianapolis, IN 46201 (800) 942-3388 (317) 266-8426 (fax) sales@laibecorp.com www.laibecorp.com

Laibe

Little Beaver 2009 South Houston Livingston, TX 77351 (800) 227-7515 (936) 327-4025 (fax) sales@littlebeaver.com www.lonestardrills.com

5.5–20

2500–5000

Little Beaver

36/ July 2013 Water Well Journal

waterwelljournal.com


RIG MOUNTS DRILLING TYPE Company Name and Address

DRILLING METHOD M – Mud A – Air DTH – Hammer

Tk – Truck Tr – Trailer ATV/Track

POWER Dk – Deck Tk – Truck

HP min – max

PULLBACK In lbs min – max

Marl Technologies Inc. 5603-54th St. Edmonton, AB Canada T6B 3G8 (780) 435-8500 (780) 434-7242 (fax) info@marltechnologies.com www.marltechnologies.com

Tk / Track

AUGER

Tk

100–200 210–300

9800–18,000 10,000–30,00

Tk / Track

SONIC/ CORING

Dk / Tk

136–203

22,500–29,250

Massenza Drilling Rigs Via Emilia 58/E/F Parola di Fontane 43012 Parma, Italy 0039 0521 825284 0039 0521 825353 (fax) info@massenzarigs.it www.massenzarigs.it

Tk / Tr ATV

AUGER

M / A / DTH

Dk Tk

48–831 95–588

5558–121,400 14,625–77,109

Tk / Tr ATV

REVERSE CIRCULATION

M / A / DTH

Dk Tk

175–831 588

40,915–121,400 40,915–77,109

Tk / Tr ATV

DIRECT CIRCULATION

M / A / DTH

Dk Tk

48–831 95–588

5558–121,400 14,625–77,109

Tk / Tr ATV

TOP DRIVE ROTARY

M / A / DTH

Dk Tk

48–400 95–588

5558–121,400 14,625–77,109

Tk / Tr ATV

SONIC/ CORING

M / A / DTH

Dk Tk

48–400 95–588

5558–121,400 14,625–77,109

Tk / Tr ATV/Track

TOP DRIVE ROTARY

M / A / DTH

Dk / Tk

10–500+

5000–35,400

Tk / Tr ATV/Track

AUGER

Dk / Tk

110–130

5000–35,400

Tk / Tr ATV/Track

REVERSE CIRCULATION

M / A / DTH

Dk / Tk

10–500+

5000–35,400

Tk / Tr ATV/Track

DIRECT CIRCULATION

M / A / DTH

Dk / Tk

10–500+

5000–35,400

Tk / Tr ATV/Track

SONIC

M/A

Dk / Tk

10–500+

5000–35,400

Tk / Tr ATV/Track

CORING

M/A

Dk / Tk

10–500+

5000–35,400

Tk ATV/Track

TOP DRIVE ROTARY

M / A / DTH

Dk / Tk

70–140

19,800

Tk ATV/Track

AUGER

Auger

Dk / Tk

70–140

19,800

Tk / Track

REVERSE CIRCULATION

M / A / DTH

Dk / Tk

90–140

19,800

Tk ATV/Track

CORING

M / A / DTH

Dk / Tk

70–140

19,800

Tk / Tr Track

DIRECT CIRCULATION

M / A / DTH

Dk

465–760

30,000–200,000

Tk / Tr Track

REVERSE CIRCULATION

M / A / DTH

Dk

465–760

30,000–200,000

Tk / Tr Track

TOP DRIVE ROTARY

M / A / DTH

Dk

465–760

30,000–200,000

Tk / Tr

HORIZONTAL/ DIRECTIONAL

M / A / DTH

Dk

760–1520

130,000–500,000

Mobile Drill Intl 3807 Madison Ave. Indianapolis, IN 46227 (800) 766-3745 (317) 787-6371 (317) 784-5661 (fax) sales@mobiledrill.net www.mobiledrill.net

Marl Technologies

Massenza Drilling Rigs

RigKits LLC 204, 6640-I Old Monroe Rd. Indian Trail, NC 28079 (704) 290-2232 (888) 364-5891 (fax) info@rigkits.com www.rigkits.com

Schramm Inc. 800 E. Virginia Ave. West Chester, PA 19380 (610) 696-2500 (610) 696-6950 (fax) schramm@schramminc.com www.schramminc.com

Mobile Drill

RigKits

Twitter @WaterWellJournl

Water Well Journal July 2013 37/


RIG MOUNTS DRILLING TYPE

Schramm

SIMCO Drilling Equipment Inc. Tk / Tr / ATV 802 Furnas Dr. Osceola, IA 50213 Tk / Tr / ATV (641) 342-2166 (641) 342-6764 (fax) info@simcodrill.com Tk / Tr / ATV www.simcodrilll.com

Sonic Drill Corp. 119 N. Commercial St. Suite 190 Bellingham, WA 98225 (604) 854-1383 (604) 854-1384 (fax) tom.savage@sonic-drill.com www.sonic-drill.com

SIMCO Drilling Equipment

M – Mud A – Air DTH – Hammer

Tk – Truck Tr – Trailer ATV/Track

Company Name and Address

DRILLING METHOD

AUGER

POWER HP min – max

Dk – Deck Tk – Truck

PULLBACK In lbs min – max

Dk / Tk

40–71

7600–12,000

DIRECT CIRCULATION

M / DTH

Dk Tk

40–71 40–300+

7600–12,000 7600–29,000

TOP DRIVE ROTARY

M / DTH

Dk / Tk

71–300+

12,000–29,000

Tk / Tr / ATV

SONIC/ CORING

Coring

Dk / Tk

40–300+

7600–29,000

Tk / Tr / ATV

REVERSE CIRCULATION

M/A

Dk / Tk

71

12,000

Tk / Tr Track

SONIC

Sonic

Dk / Tk

100–300

25,000

SONIC/ CORING

M / A / DTH

Dk Tk

110 175

14,000 7000

USExploration Equipment Co. Tk / 3510 E. Raymond St. ATV/Track Indianapolis, IN 46203 (317) 780-0117 (317) 780-9126 (fax) bknorr@useeco.net www.useeco.net

Sonic Drill

BOREHOLE GEOPHYSICAL LOGGING SYSTEMS For Ground Water Applications *Aquifer Properties* *Screen Location*

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JOURNAL

USExploration Equipment

*Deviation* *Video*

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Get More Product Details with WWJ ’s Online Buyers Guide The complete buyers guide is online with searches for company name, product type, and location. Go to http://info.ngwa.org/wwjbg/ today!

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Mount Sopris Instruments, 4975 E. 41 Ave., Denver, CO 80216 ph: 303.279.3211 fx: 303.279.2730 www.mountsopris.com

38/ July 2013 Water Well Journal

Circle card no. 24

waterwelljournal.com


Circle card no. 4


By Gary Ganson, CIH, CSP

Traffic Incident Management Make sure your crew sets up properly and knows the hazards of working near roadways.

s the season and the economy warms up, the number of highway projects is also increasing. This means numerous projects that might require drilling job sites with crews working along heavily traveled highways and roads. The safety hazards are real. Statistics show workers on these roadway projects are exposed to additional threats posed by motor vehicles and construction vehicles. Statistics from the U.S. Bureau of Labor Statistics show more than 100 fatalities occur in construction work zones every year. For example, there were 639 fatalities at road construction sites just in the five-year span of 2003-2007, an average of 128 per year. The high number of fatal incidents and the large number of injuries at road construction projects can also be broken down into the type of incidents that resulted in death or injury. What was the most common event causing fatal incidents at road construction sites? Workers struck by vehicles and mobile equipment. The Bureau of Labor Statistics identified 38% of the fatalities in 2003-2007 were caused by workers being struck by construction equipment and 33% were killed when struck by tractor-trailers, vans, and cars. While the number of fatalities dropped in 2009-2010 to an average of 105 per year, most likely this resulted from a reduction in the number of highway projects. But the unfortunate truth

A

Gary Ganson, a certified industrial hygienist and certified safety professional, is a senior consultant for Terracon in Lenexa, Kansas.

40/ July 2013 Water Well Journal

If your crew is located on a project site that requires the rig and equipment to be placed next to live traffic, make sure you have properly prepared yourself and your crew. is the numbers are increasing again. In 2011, there were 119 fatalities at road construction zone projects. Many road construction projects include drilling operations for many reasons such as evaluating soil types and conditions and borings for pilings, foundations, or piping. When drilling operations are required along existing highways or roads, the hazards from traffic flow is a high priority to control. If your crew is located on a project site that requires the rig and equipment to be placed next to live traffic, make sure you have properly prepared yourself and your crew to understand the hazards and to know what to do when conditions suddenly change. On most road and highway construction projects, controlling traffic is the responsibility of the contractor. They have a duty to provide a safe work zone wherever there might be live traffic. This includes: 1. Applying traffic control measures to manage all traffic direction and speed. 2. Following the 2009 Manual on Uniform Traffic Control Devices published by the Federal Highway

Administration. Many states and municipalities may have stricter rules. 3. Wearing the proper high-visibility, reflective safety vests that meet the ANSI Class III specification. 4. Developing traffic flow procedures by a qualified person. 5. Flagging operations when required to limit flow of traffic and applied by a trained and certified traffic control contractor employee. Drillers and helpers must also be trained and know the traffic control plan so they understand how it will affect their work. This will include setting up, clearances, disruptions, and visual or auditory interruptions. An example of a typical roadway construction zone will include an advance warning zone for oncoming traffic to have enough time to slow down from the posted speed limit to a manageable speed. The next area is the transition zone where traffic is, or might be, routed into another lane to provide a safe distance from the workers and their equipment. Typically, the next zone would be a buffer zone to give the workers adequate room for movement without being interrupted and also for mobilizing the equipment. Then comes the work zone itself, followed by a termination zone for vehicles to resume their normal speeds. Why is this information important to a drilling crew? The responsibility for safe operations should always take into account the risks involved with the project. Drilling in a clear and uncrowded location has its own risks, but add to waterwelljournal.com


that a tight working space with live traffic flow and the risks are compounded and the hazards a serious threat to each employee. And while the number of fatalities is already staggering, the number of injuries to workers is in the thousands. So, what can the driller and driller helper do to make sure they don’t become one of the statistics? In a word, prepare.

Preparation Tasks Prior to mobilizing to a drilling site, especially one that will involve work on a roadway or in close proximity to one, here are a few simple tasks. • Identify the location for all borings prior to mobilization of the drill rig. • Find out who is responsible for traffic control measures and have an understanding of the Manual on Uniform Traffic Control Devices. • Obtain the proper ANSI Class III reflective vests for every worker and make sure they are worn on the exterior of their clothing. If the weather is warm or cold, have the right type of vest and make sure you know what specific color the state requires. Some states require lime green and others require safety orange. • Review the conditions of the work site and discuss with all employees the concerns regarding traffic, being attentive, and the evaluation of all work site hazards. A job site hazard assessment is a valuable tool to use to evaluate the hazards and identify the steps or actions necessary to eliminate or control the hazard. • Make sure all employees understand the critical and important need to stay alert at all times, and discuss this frequently with all employees. • Know if the traffic will be controlled using signs, flaggers, or officers. • Evaluate what would happen if traffic shifted abruptly to an alternate lane, or into the work zone. Where would you go and how quickly can you remove yourself and others from harm’s way? WWJ

Get NGWA Safety Tools An assortment of NGWA products are available for you to look at and consider using to stay safe at the job site. • Detailed discussions on safety are now easy to have with Safety Meetings for the Groundwater Industry. A set of 52 sheets printed on two-part carbonless paper, it is designed to enable companies to have weekly safety meetings on a different industry-specific subject each week of the year. Each sheet contains talking points, and areas for employee and manager signatures. One of the topics relevant to this time of year—combating heat-related illnesses. • The CD Model Environmental Health and Safety Manual provides a complete safety program for those working in the groundwater industry. It can be viewed on a computer or printed off and contains a version that can be edited so specific company information can be added. The manual contains sections on having a code of safe work practices, incident and accident reporting, and more. To learn more or to purchase these products, visit the NGWA Bookstore at www.NGWA.org.

100⬘ Downstream Taper

Traffic Space allows traffic to pass through the activity area

Buffer Space (lateral)

Termination Area lets traffic resume normal driving

Work Space is set aside for workers, equipment, and material storage Activity Area is where work takes place Buffer Space (longitudinal) provides protection for traffic and workers

Transition Area moves traffic out of its normal path

Advance Warning Area tells traffic what to expect ahead

Figure 1. This is an example of a typical roadway construction zone.

Twitter @WaterWellJournl

Water Well Journal July 2013 41/


By Denis Crayon

Water Well Journal welcomes the staff of Summit Drilling Co. Inc. to its list of editorial contributors. Summit is headquartered in Bridgewater, New Jersey, and provides environmental drilling services to the northeastern United States. Its drilling history dates to the 1950s. The columns will focus on issues relating to the drilling job site.

All You Ever Wanted to Know About Drilling Alongside Railroad Tracks . . . But were afraid to ask.

ave you gone to drill an environmental well that read like a pretty easy day on the dispatch sheet? You know where you’re going, who you’re working for, you’re running your own equipment, the weather is good . . . everything seems pretty straightforward. What you don’t know and perhaps haven’t encountered before are what active freight railroads can do for your soil conditions. After all, you can’t see 20 to 40 feet below ground surface. Let’s now find out the havoc rails can have on geology.

H

The Job Basics Mike Wilson was the driller for this job and has been with Summit Drilling for seven years, the last four as a licensed New Jersey driller. He has seen a lot—and it doesn’t take long— in New Jersey as we have some of the most diverse geologic conditions in the country for such a small state. Denis Crayon is the director of health and safety at Summit Drilling and president of the Experience Safety Institute, an organization dedicated to highly effective and systematic occupational health and safety training. His years of experience as a New Jersey licensed driller and health and safety professional at Summit have landed him on the national stage as a presenter and subject matter expert. He can be reached at dcrayon@summitdrilling.com.

42/ July 2013 Water Well Journal

Mike was running his rig, a CME-75 that he has operated for four years. Knowing your equipment, especially for a few years, gives you that extra sense of confidence and comfort a driller always appreciates. Mike set out to drill a shallow single cased environmental well to approximately 63 feet bgs in Middlesex County, which is located in central New Jersey, at a large oil refinery facility using his multi-purpose rig. The drilling was going to consist of hollow-stem augers and converting to mud rotary to completion depth. The 63 feet was selected as the potential final depth due to previous drilling events on the property and was likely to be the top of bedrock, which is sandstone. The distance from the well location to tracks is approximately 100 feet. Mike set up in a limited access area to begin drilling what he was expecting to take the day without running into any significant issues. Little did he know . . . . The client had requested and received 2-inch × 24-inch Lynac splitspoon samples beginning at grade continuously from 0 feet to 20 feet and then on 5-foot centers thereafter. The job did not start well as the first 10 feet was fill material consisting primarily of asphalt and concrete with traces of soil and coarse gravels loosely

arranged. The next 10 feet (10-20 feet bgs) was a little smoother, running into red silty fine to medium sand which is common here in central New Jersey. “First water” was tapped at 18 feet. In the environmental world, particularly when drilling for fuels (aka floaters), we refer to this as groundwater although technically it is considered surface water. It was water, nonetheless, that will have to be cased off to prevent vertical migration of the contaminants to a lower aquifer.

The Surprise The interval between 20 and 30 feet is the “surprise” and unless you have experienced it personally, you can’t expect the conditions encountered. The interval is a bed of broken shale and large gravel lenses that may have been fairly competent and easy to drill through if the area was undisturbed. But with a rail freight line operating in the area the last 75 to 100 years—particularly this close to a proposed well location (within 100 feet) — the rails have a significant impact on the soils. We are unfamiliar with studies that would suggest what the impact is or could be, depending on track use, depth to competent bedrock, types of bedrock, and effect on each type of bedrock. What we do know is it can turn a pretty simple day in the field into a major challenge. waterwelljournal.com


The Lesson So whenever you are considering drilling, it may be helpful to look around for rail lines as they can definitely impact your day and your bottom line. Had it not been for the tracks, the 30- to 40-foot zone would have been easy to champion, not requiring the 10-inch-diameter temporary steel casing or the use of the IR-T2W. Mike and Bob have since collaborated on many other projects requiring this kind of coordination and have always come up with a solution. Just when we think we have seen it all in the drilling business, Mother Earth shows us something new — sometimes natural, and sometimes man-made. We are a pretty tight-knit industry, so if we haven’t experienced some new condition or are in a jam and haven’t discovered a resource, there is a place to go. Whether it’s related to drilling, hydrogeology, pump information, etc., we at Summit recommend you check out the NGWA Community discussion at http://community.ngwa.org/ Home. It’s an invaluable resource to solicit help from the thousands of groundwater professionals. People from around the world routinely use it. We hope to see you on there. WWJ Twitter @WaterWellJournl

Become a Certified Vertical Closed Loop Driller. Set yourself head and shoulders above the rest. NGWA’s Certified Vertical Closed Loop Driller—CVCLD— designation demonstrates to your customers that you’ve taken that extra step to set yourself head and shoulders above the competition, protect groundwater, and obtain optimal system performance when it comes to the construction of closed loop well systems for ground source heat pump applications. Prove your real-world knowledge, experience, skills, and competency by passing a 75-question multiple-choice exam. Call PSI LaserGrade, the administrator of NGWA’s certification exams, at 800 211.2754 (360 896.9111 outside the United States) to schedule your exam at any one of its more than 1,000 locations. ABILITY EXPERIENCE KNOWLEDGE

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In this case, it turned what may have been a fairly competent lens to drill through into a highly fractured zone that was going to cause trouble when it came time to install a well. Mike was able to penetrate the shale and gravel lenses with a great deal of difficulty and time, entering a 10-foot bed of silty light gray clay in place between 30-40 feet. He was able to effectively socket his augers into this clay bed to prevent vertical migration from the upper aquifer to the lower aquifer yet to be reached. He then switched over to mud rotary to continue split spooning to the prearranged depth of 63 feet, tagging bedrock and finding the second aquifer at 46 feet. The soils detected below the shale and gravel lenses from 40 feet to 63 feet consisted primarily of a white to gray silty fine sand. The bedrock encountered at 63 feet below grade was the expected sandstone. The problem comes when considering how to install permanent 6-inch steel casing from ground surface to 40 feet in order to case off the upper aquifer, with the problematic zone between 20-30 feet of the shale and gravel lenses. The only way to install this casing is to set a temporary 10-inch casing from grade to 30 feet, effectively isolating this zone. Not a job for the CME-75, so we brought in Bob Hough and his IR-T2W. Bob has been with Summit Drilling for about eight years and brings 20 years of water well drilling experience out of North Jersey with him. He has been running the IR-T2W for the past seven years and knows what it can do. Bob got set up, drilled a 14-inch-diameter mud rotary hole to 30 feet, installed the temporary 10-inch-diameter steel casing, and then drilled to 40 feet below grade and grouted in the permanent 6-inch steel casing to 40 feet. The 10-inch-diameter temporary steel casing was removed from the borehole and Bob had completed his portion of the work. To avoid generating too much IDW (investigation derived waste) he pulled off the hole, allowing Mike to pull back on to finish the well to 63 feet.

national ground water association

CERTIFIED VERTICAL CLOSED LOOP DRILLER

For more information on the CVCLD, as well as other certifications offered through NGWA, visit www.NGWA.org or call NGWA customer service at 800 551.7379 or 614 898.7791.

We still manufacture and stock DeepRock style equipment from swivels to drillpipe.

Circle card no. 33

Water Well Journal July 2013 43/


By Alexandra Walsh

FLSA Compliance Tips Investigators are out. So make sure your employees are classified correctly.

ll employers should be aware that the U.S. Department of Labor’s Wage and Hour Division has added 300 new field investigators—a staff increase of more than one-third—to look into wage and hour labor issues and noncompliance concerns relating to the status of employees who are exempt from the Fair Labor Standard Act (FLSA). FLSA establishes minimum wage, overtime pay, recordkeeping, and youth employment standards affecting fulltime and part-time workers in the private sector and in federal, state, and local governments. The Wage and Hour Division administers and enforces FLSA with respect to private employment, state and local government employment, and categories of federal employees. Wage and hour labor litigation continues to increase exponentially. Federal class actions brought under FLSA now outnumber all other types of private class actions in employment-related cases. In 2011, the Department of Labor recovered $225 million in back wages for employees, an increase of 28% from 2010. Clearly, this is not the time to make an FLSA compliance mistake.

A

Classifying FLSA-Exempt Employees In 2004, revised Department of Labor regulations took effect, constituting the most dramatic changes to federal overtime law in more than 50 years. Alexandra Walsh is the vice president of Association Vision, a Washington, D.C.–area communications company. She has extensive experience in management positions with a range of organizations.

44/ July 2013 Water Well Journal

Federal class actions brought under FLSA now outnumber all other types of private class actions in employment-related cases. Those federal overtime rules clarify and alter both the “salary test” and the “duties tests” that are used to determine employees’ FLSA exemption status. Exempt positions generally fall into five categories: • Executive • Administrative • Professional (both learned and creative) • Computer professional • Outside sales

Salary-Basis Test for FLSA-Exempt Employees Being paid on a salary or fee basis is the quid pro quo of exempt employees. They aren’t paid overtime for working more than 40 hours a week. And in exchange, their employer must provide a guaranteed salary that cannot be reduced when they work fewer than 40 hours. This reflects the understanding that exempt employees have the discretion to manage their time and are not answerable for the hours they worked or the number of tasks they performed. Under the Labor Department’s revised FLSA regulations, the minimum salary a worker must earn to qualify as exempt is $455 per week, $910 every two weeks, $985.83 every 1st and 15th of the month, $1971.66 monthly, or

$23,660 annually. Make sure you abide by these salary rules. If you don’t, the employee is no longer exempt, no matter what his or her duties and responsibilities are. Destroying a person’s exemption can make you liable for two years of overtime pay for any hours worked beyond 40 hours per week.

Duties Tests for Exemption Categories Workers who earn at least $455 a week may be exempt from overtime pay if they perform the following duties and also meet other appropriate tests for their classification. 1. Exempt executive employee Primary duty: Manages the enterprise or a customarily recognized department or subdivision of the enterprise. 2. Exempt administrative employee Primary duty: Performs office or nonmanual work directly related to the management or general business operations of the employer or the employer’s customers. 3. Exempt professional employee Primary duty of learned professional: Performs work requiring advanced knowledge, defined as work that is predominantly intellectual in character and requires consistent exercise of discretion and judgment. Primary duty of creative professional: Performs work requiring invention, imagination, originality, or talent in a recognized field of artistic or creative endeavor. The exemption doesn’t apply to work that a person could perform with general manual or intellectual ability and training. waterwelljournal.com


4. Computer-related professional exemption Primary duty: (1) Application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications. (2) Design, development, documentation, analysis, creation, testing, or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications. (3) Design, documentation, testing, creation, or modification of computer programs related to machine operating systems. 5. Outside sales employee exemption Primary duty: Makes sales or obtains orders or contracts for services or use of facilities for which a consideration will be paid by the customer and who is customarily and regularly engaged away from the employer’s place or places of business while selling or obtaining orders or contracts for services.

Legal Safeguards for FLSA Exemptions Adopt a safe-harbor policy. When the Department of Labor rewrote the overtime labor laws, it created a “safe harbor� defense for employers who unintentionally make improper deductions from exempt employees’ salaries. That provision allows you to correct improper-deduction mistakes without losing an employee’s FLSAexempt status. To use that defense, you must adopt a policy that bans improper deductions and provides an avenue to raise complaints. If you reclassify an employee, do so with care. Some employees, especially those who view themselves as “management,� will view a reclassification as a demotion or an insult. Others may use reclassification to complain they should have received overtime for as long as they have been employed. Consider drawing the spotlight away from reclassifications by implementing them at the same time as other organization changes, such as new fringe-benefit programs.

Fine-tune your payroll recordkeeping. FLSA’s recordkeeping requirements for exempt employees differ from those for nonexempt workers. Because you don’t pay exempt employees by the hour, you should not track the exact number of hours they work on a daily basis. Doing so could make it seem to a wage and hour labor auditor that you are indeed basing pay on the number of hours worked, which might raise the question of whether the employee is truly exempt. However, just because a worker is exempt doesn’t mean your company is freed from keeping records on the employee. With exempt employees, you should keep records that describe the workweek and the wages paid for that period. Specifically, these are the records you should keep on FLSA-exempt employees: • Personal information including name, home address, occupation, gender (for equal pay laws), birth date for workers under age 19 (for child labor laws), and the person’s workplace identification number • Time of day and day of week when the employee’s workweek begins • Total wages paid each pay period • Date of payment and the pay period covered by each payment • You can also track which days are used for sick days, vacation days, or personal days.

If an exempt employee status is in question, issue a “good-faith� reply. If employees come forward to protest that you owe them overtime pay because they should truly be nonexempt, it pays to act fast and be able to show good cause why you classified them as exempt in the first place. FLSA allows employees to collect double (or “liquidated�) damages unless you can show your mistake was made in good faith and you honestly intended to classify the employee correctly. To head off such complaints, host an annual classification review. Have a team compare all employees’ job descriptions (and actual duties) against the FLSA exemption regulations. If any positions should be switched to hourly, make the change as soon as possible and start paying overtime. Then, do your best to calculate what you owe for past unpaid overtime. The bottom line. If an employee files an overtime suit, your annual classification audit would likely be enough proof of your good-faith efforts to ward off double damages. WWJ

Show Off Your Sale Just made a deal that you’d like to see in print? Water Well Journal invites you to send a brief description and photo of your most recent achievement. Let us show off your latest deal. Mail photos and a brief description to Water Well Journal, Mike Price, 601 Dempsey Rd., Westerville, OH 43081, or e-mail mprice@ngwa.org.

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Water Well Journal July 2013 45/


By Julie Hansen

Sales Anxiety? Know these six tips for going from fright to excite.

hether you’re having a oneon-one sales conversation with a homeowner, working a trade show, or presenting to a local business group, performance anxiety can strike. The symptoms vary by degree and from person to person but they may include shortness of breath, dry mouth, racing heart, shaky voice, blushing, sweating, trembling, and even nausea. If you are occasionally struck with a case of sales “stage fright,” you are certainly not alone. Some of the world’s best performers, public speakers, and salespeople have been challenged by the same thing. Laurence Olivier reportedly had to be pushed on stage during one London run. Later in her career, Barbra Streisand developed such debilitating stage fright after forgetting the words to a song at a Central Park concert that she couldn’t sing in public for almost three decades. While these are extreme examples, many salespeople experience performance anxiety of a lesser magnitude, and if left unchecked it can negatively impact their business. Performers can offer salespeople some great tips on how to handle anxiety when it strikes, minimize its effects—and even use it to enhance your performance.

W

Julie Hansen is a professional sales trainer, speaker, and author. She authored the book ACT Like a Sales Pro in 2011 and has been featured in Selling Power, Entrepreneur, and Sales and Service Excellence magazines. She can be reached at julie@actingforsales.com and www.actingforsales.com.

46/ July 2013 Water Well Journal

Staying in the moment and focusing on everything that is happening “right now” can help keep negative thinking from spiraling out of control. 1. Be Prepared As a salesperson, anxiety has a much greater chance of taking hold when you are lacking in confidence or knowledge. Knowing your product and services inside and out is a good start, but don’t stop there. Familiarize yourself with the features and benefits of your competitors as well. Be prepared with ready answers to any common questions or objections. A little preparation can go a long way toward preventing the onset of anxiety and give you confidence in your message and offering. Remember to be physically prepared as well. Doing a quick physical warm-up will allow you to be loose and relaxed when it comes time to step into the spotlight.

2. Channel Anxiety into Positive Energy Rather than dreading it, actors often rely on pre-performance anxiety to kickstart them into a dynamic performance. The poster boy for anxious characters, the late actor Jack Lemmon, put it this way: “Without heightened apprehension, an actor probably won’t give as good a performance as he should.” Attempting to eliminate your anxiety entirely can go so far as to drain all of

the enthusiasm and energy out of your delivery. Instead of trying to get rid of anxiety, try channeling it into positive energy that will work to enhance your performance. A simple way to do this is to re-label anxiety as excitement. While the symptoms are similar, with anxiousness your tendency is to become more inhibited. When you’re excited, you become more outgoing. By labeling those nervous feelings “excitement” or “anticipation” rather than “fear” and “dread,” you can turn this energy outward, and in turn become more engaged in what you are saying and with your audience.

3. Focus on an Activity Doing a product demonstration, showing some slides, or writing on a notepad or white board all offer opportunities to direct your focus “onto” a specific activity and “off of ” your performance. The more involved you are in the activity, the busier your mind is and the less time you have to be self-conscious.

4. Stay in the Moment “What if I forget a key point?” or “I shouldn’t have just said that!” Most fear is located in the future or the past, not the present. Staying in the moment and focusing on everything that is happening “right now”—as opposed to projecting a future outcome or regretting a previous action—can help keep negative thinking from spiraling out of control. It’s often frightening when actors finally go “off-book,” or run the scene without relying on their script. But once waterwelljournal.com


they let go of the lines and trust their words will be there when they need them, they are more engaged in the scene and the fear leaves them. The same holds true for those of us in sales. Feeling grounded in your material allows you to focus on connecting with your prospect, leaving less room for fear to creep in. The good news about performance anxiety is that it is hard to maintain an intense level of anxiety for an extended period of time. If you mentally and physically prepare for those first few minutes (which is typically when anxiety is at its worst), your instincts will kick in and you’ll be able to relax into the rest of your talk or presentation.

5. Move Your Body Moving the body, especially the large muscle groups, is one of the best things you can do to relieve anxiety. Moving focuses and releases any pent-up energy pulsing through your body and redirects it into your meeting or presentation— where it belongs. Instead of feeling like jumping out of your skin, move your body and you will feel energized and free to focus on your message and your customer.

6. So You Forgot Your Line Don’t panic. It’s not uncommon to forget parts of your sales pitch or presentation, blank out on a question, or simply lose your train of thought. Many actors have had the unpleasant experience of being on stage and not knowing their

’T N O D S MIS ! OUT

lines—even though they spent weeks or months rehearsing them. The trick is to stay calm, not draw undue attention to your mistake, and get back on track as soon as possible. The actual event is rarely as devastating as you imagine it will be. If you stay focused on moving the conversation forward, you will lessen its effects. You may always feel butterflies just as you’re about to make a sales call or step in front of a group. But now you don’t have to worry. As you’ve learned, even the pros need help sometimes. Using these six techniques will help your sales conversation go from “fright� to “excite.� WWJ

Make NGWA’s Business Tools Work for You The National Ground Water Association offers a variety of tools you can use to run your business more effectively and impact your bottom line. It has standard form contracts, ConsensusDocs products, and three different cost calculators that will enable you to increase your efficiency and profitability. The NGWA contracts are designed for drilling and pump installation jobs, while ConsensusDocs has 90 contracts covering a variety of tasks and industries. The calculators are for drilling, pump installation, and geothermal work. All of the cost calculators are designed to be as detailed as you want, as you plug in costs to all of the categories that contribute to your overall cost of work. You can also plug in different scenarios to see what is needed to achieve the profits you want for your company.

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Circle card no. 28

Water Well Journal July 2013 47/


By Ron Slee

Internal Excellence— Doing What Makes Us Happy Excelling to satisfy customers serves all of us well. he customer has needs and wants and likes. All of those are fine and good. And we can ask and they will tell us what their needs and wants and likes are—and they will do it willingly and honestly. But that won’t go very far if we don’t act on them. The first step in the “balanced scorecard” we mentioned last month is to know what our customers need and what they like. The second step is internal excellence. It’s what we have to excel in so that we can satisfy all the needs and wants and likes of our customers. It’s interesting, but in all the years I’ve been involved in business, customer needs and wants are reasonably common and constant over time. In the area of parts, it comes down to: How much is it? Have you got it? How long do I have to wait before I get it? Those are the usual questions a customer needs answered before buying a part. In the area of service: How much will it cost me? How long will it take to be completed? What is your warranty coverage? Those are the usual questions a customer asks before authorizing work to be done. Where we sometimes get in trouble is when we assume we know what the customer wants without asking them. That is neither necessary nor wise.

After all, the customer will help you by telling you.

T

Providing Employee Tools

Ron Slee is the founder of R.J. Slee & Associates in Rancho Mirage, California, a consulting firm that specializes in dealership operations. He also operates Quest Learning Centers, which provides training services specializing in product support, and Insight (M&R) Institute, which operates “Dealer Twenty” Groups. He can be reached at ron@rjslee.com.

If you review the two lists of customer needs and customer likes from last month, you will have a good idea what customers want, need, and like. Now let’s deliver on those items. It will start with trained, talented, and caring employees—once again the people who I call “your heroes.” These are the employees who serve your customers. They have to be able to answer all their questions, withstand at times all the hostility, field and resolve complaints—all while they process orders or requests. Employees are special people and they will either make you or break you. You need to be able to provide your employees with everything they need to be able to do their jobs—the systems, tools, and training. But first we have to deliver excellence to the customer on their needs, wants, and likes. Look at your parts and service order processes. How effective are they? How customer-friendly are those processes? Are they employee friendly? Can the customer process their own orders online? Can they get prices online? Can they see schematics and catalogs online? Can they register complaints or comments online? One of the difficulties we have with many of the dealer management systems is they are legacy systems, old and outdated, and not necessarily designed with current technologies. A lot of the time, the dealer influences the design and implementation in order to continue to do

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what they have always done. In other words, they’re not using current technology or thinking. I have commented on Voice over Internet Protocol (VoIP) in previous articles. This is a remarkably effective customer service and sales tool. It runs in a simple manner. Your computer system runs your phone system. What that means is customer profile information is delivered to your computer screen while your telephone is ringing at your desk. You know who is on the phone before you answer the phone. Sound familiar? It should. Almost all of our cellphones deliver this information to us. But this is much more data rich. Your customer information can show on the screen according to your requirements. Do you want to know birthday or anniversary information? It can be there. Do you want to know sales history? It can be there. How about outstanding back orders or systems undergoing repairs or maintenance? It can be there. How about the last time you spoke to the customer? It can be there. It is truly a remarkable tool for your employees in serving customers. One of the things that appeals to me is the customer’s last order date. You see probabilities that can be used to determine the next order date, based on the time between the last two orders. It is pure statistics. The closer together the last two events, the closer the next event will be. This is what is called “data mining” and has become quite common among marketing professionals in the retail world. Check it out. It is becoming critically important to the successful maintenance and development of customer relationships. waterwelljournal.com


Knowing the Customer Another subject I have written about and want to stress again is the customer relationship marketing system. The CRM system has not penetrated our industry to the degree it should have. It is understandable to some degree that it requires a fair amount of work to keep it going. Each and every time an employee talks to or communicates with a customer, an entry should be made to the CRM system. If that is the case and you use VoIP, this can also be something delivered to the screen while the telephone is being answered. Imagine, if you will, being privy to all customer contact that has taken place and how valuable that might be in your dealings with the customer. This is again a critical element in the customer service arsenal of tools. I don’t think any of us want to be uninformed when we’re talking with our customers. Review their wants and needs and likes, and here’s what you’ll find front and center. The customer wants us to know who they are and how important they are to us. They want us to know their business too. So if we know these things, why don’t we do it with current tools to allow our employees to be better armed to serve their customers? Life can be and should be simple. Many times it is we the people who make it difficult. I like simplicity; it helps in service. I also believe every one of your employees— “your heroes”—deserves the best we can afford to give them. The time is now. WWJ

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Water Well Journal July 2013 49/


By Ed Butts, PE, CPI

Words What makes them special and why do I think they should be special to you?

s we grow older, we’re forced to accept the continuing physical limitations associated with the passage of time and the frailties of the human body. But at the same time, we are also privileged to witness and enjoy the benefits we incur from the increase in wisdom due to our accumulated life experiences. As I pass through the mid-point of my fifth decade of life, I often muse over many aspects of everyday existence I formerly ignored or disregarded. One of the most important components of our existence I used to take for granted, but no longer do, is communication and the various ways we interact with others. Within the visual and spoken everyday mediums of radio and television, there is an inherent path of communication we all use: the written and spoken word. Think, for just a second, about the concept of words and how we use them to convey a message to others. Within the English language alone we are able to use a total of just 26 characters, what we call the alphabet (from alpha and beta, the first two letters of the Greek alphabet), and combine them in any distinct order we wish, or is customary, to create a basic form of communication: words.

A

Ed Butts, PE, CPI, is the chief engineer at 4B Engineering & Consulting, Salem, Oregon. He has more than 35 years experience in the water well business, specializing in engineering and business management. He can be reached at epbpe@juno.com.

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Words are how we are able to communicate and share our backgrounds. This column, just as with all other established written methods of communication, depends on words to convey any message I might be trying to send to you, the readers. Since the inception of “Engineering Your Business” in October of 2001, an aggregate of slightly more than 350,000 words have now been used to perform such mundane or important tasks (you choose) as explaining a technical theory, relating a personal anecdote, transmitting or asking for an opinion, or possibly sharing a past experience of mine. Words and the way they are assembled are how we are able to communicate and share our backgrounds. Therefore, much of how people think about or relate to me are based on the words I use and the way I use them. So what is it about words? What makes them special to me and why do I think they should be special to you?

Delivering a Message Ever since I was old enough to understand their importance, words and the many ways they are used have fascinated me. Beyond the simple use of an individual word itself is the remarkable way each word can be effective when combined to form a message or sentence, for both good or bad. How else could you

possibly be able to take the same group of words and interpret them differently? Consider the following quote from a very well known individual: “You can fool all the people some of the time, and some of the people all the time, but you cannot fool all the people all the time.” Many people may instantly recognize this quote from our 16th president, Abraham Lincoln, as one of his most widely known expressions. Consider the following quote from another well-known person: “If you tell a big enough lie and tell it frequently enough, it will be believed.” In a basic sense, doesn’t the second quote convey much of the same message as the first one from President Lincoln? But this second and lesser known quote was delivered in a speech by Adolf Hitler, someone certainly not in the same oratory class as Abraham Lincoln. So now that you know Hitler coined the second quote, doesn’t it make a difference in the way you interpret the quote? As another example, consider the following two emotional expressions: “I love you.” “I hate you.” Do you not instantly formulate a feeling when reading either statement? I certainly do. The only difference in the two expressions is the alternate inclusion of one simple word: “love” or “hate.” If you are fortunate enough to be on the receiving end of “I love you” from someone you would want to hear that from, then your day is basically made. waterwelljournal.com


The sun shines, you probably brighten up, your mood usually improves, you may even respond in kind by returning the sentiment to the person who said it to you, and start whistling show tunes. Who knows? Conversely, let’s say the same individual happens to now use the alternate expression of “I hate you.” Do you quickly imagine your day has now been ruined? All of these sudden changes of emotions occur simply from the alternate use of one of two little words: “love” and “hate.”

Words for Mom Now at this point you may be asking yourself (and me): What kind of message is he trying to say to us with all of these little words? Well, as I pen this column, we have just observed another Mother’s Day. For most of you it was just another opportunity to take your mothers, stepmothers, and grandmothers out to breakfast, lunch, or dinner; send a card or gift; or at least call them and wish them a Happy Mother’s Day. How I envy those of you who were able to perform this loving expression of your devotion and love and how I wish I could have as well. I never will again, for I no longer can claim any living grandmother, and my own mother passed away six years ago from early onset Alzheimer’s disease. During this excruciating process that lasted more than a decade, my family and I began to notice what we thought were seemingly minor bouts of forgetfulness and the normal effects of growing older, only then to witness the slow, but unmistakable, ravaging erosion of each one of my mother’s faculties. The effects finally led to the obvious and severe loss of almost all of her abilities to perform routine and everyday tasks, including personal hygiene. Eventually we were forced to confine my mother to an Alzheimer’s care home where she continued to decline, little by little, until dying in February of 2007. While relating this story to you, you may be thinking my mother and I were probably like most and we enjoyed a truly loving mother-son relationship. How I wish I could say that was so.

Twitter @WaterWellJournl

But the mutual relationship we observed beyond my 10th year of life quickly disintegrated into one with years of an unhealthy and abnormal existence. The friction in our relationship, which began while I was still in my teens, never fully healed and by the time I wanted to work to mend things, it was too late. All of the strife and unrest within my family started in 1968 when my parents finally decided they could not stay married any longer and divorced. In the 1960s, it was much more common for all of the children in the family to go live with the mother after a divorce, but owing to the close relationship that had formed between my father and myself, I decided I wanted to live with him instead. My mother, as a proud woman, never accepted this decision and always felt I had been coerced or even “bribed” to live with my father. My action, followed by my mother’s attitude, created what would turn out to be a permanent split between my mother and me. Although we would enjoy temporary and fleeting opportunities to reconcile over the years, the affection so often seen between a mother and son never quite returned for us.

As the years passed, I always looked, or at least thought I looked, for ways to try to heal the rift, only to see the opportunity die, usually due to a selfish or stubborn motive by one or both of us. I am not too proud to admit I was often the direct cause of our continued split for reasons that now seem to be ridiculous and unreasonable. How I wish now I could talk to her again, just one more time, to express my regret and apologies for my part in the years and years we both endured this unfortunate and sad relationship.

Four Words As I opened this column, I introduced you to my thoughts about words and how much words can either enhance or hinder a human interaction. Beyond the simple message I am trying to convey is my wish to be able to see my mother one more time and express four words—just four little words to her—words I may have thought of hundreds of times and had hundreds of chances to say, but I never did. They are four words as simple and meaningful as “I love you,” but words most of us often fail to express to those we care for the most: “I am sorry, Mom.” WWJ

Learn how to engineer success for your business Engineering Your Business: A series of articles serving as a guide to the groundwater business is a compilation of works from long-time Water Well Journal columnist Ed Butts. Visit NGWA’s Online Bookstore at www.NGWA.org for more information.

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COMING

EVENTS

July 10/ Build Your Business 140 Characters at a Time on Twitter (brown bag session)/ PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org July 13–14/ Empire State Water Well Drillers Association Summer Meeting/ State College, Pennsylvania. Web: www .nywelldriller.org July 14–18/ Louisiana Rural Water Association Annual Conference/ Alexandria, Louisiana. Web: http://lrwa .org/Conference.html August 12–14/ 2013 Florida Rural Water Association Annual Training and Technical Conference/ Daytona Beach, Florida. Web: www.frwa.net/training/AC/13AC/ 13AC.htm August 28–29/ 2nd Annual LatAm Mine Water Conference/ Santiago, Chile. Web: www.fleminggulf.com/conferenceview/ LatAm-Mine-Water-Conference/272 September 10/ Asset Management for Groundwater-Based Public Supply Systems short course/ Altamonte Springs, Florida. PH: (800) 551-7379, Fax: (614)

898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org September 10/ Protect Your Groundwater Day/ PH: (800) 551-7379, Fax: (614) 8987786, E-mail: customerservice@ngwa.org, Web: www.NGWA.org September 16–20/ Ohio Section of the American Water Works Association 75th Annual Conference/ Toledo, Ohio. Web: www.ohiowater.org/oawwa September 22–25/ Ground Water Protection Council 2013 Annual Forum/ St. Louis, Missouri. Web: www.gwpc.org/ gwpc-2013-annual-forum September 23–24/ NGWA Conference on Groundwater in Fractured Rock and Sediments/ Burlington, Vermont. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice@ngwa.org, Web: www.NGWA.org September 26/ Bay State Groundwater Forum/ Brookline, Massachusetts. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice@ngwa.org, Web: www.NGWA.org

September 27/ Using Practical Road Salt Reduction Strategies to Protect Groundwater Resources short course/ Brookline, Massachusetts. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org October 1–3/ National Rural Water Association H2O-XPO/ Louisville, Kentucky. Web: www.h2o-xpo.org October 5–9/ WEFTEC 2013/ Chicago, Illinois. Web: www.weftec.org October 8–9/ Biennial Groundwater Conference and Groundwater Resources Association Annual Meeting/ Sacramento, California. Web: www.grac.org/am13.asp October 10–11/ NGWA Conference on Groundwater and Food Production/ Dallas, Texas. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org October 11–12/ Empire State Water Well Drillers Association Fall Meeting/ Hunter, New York. Web: www.nywelldriller.org October 13–15/ Alabama-Mississippi Section of the American Water Works

IGSHPA Accredited Driller Workshops Applications of Production Drilling and Borehole Construction for GeoExchange Systems

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52/ July 2013 Water Well Journal

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COMING Association Conference/ Tunica, Mississippi. Web: www.almsawwa.org/ Default.asp?ID=142&pg=Events October 17/ Women in the Geosciences Webinar/ PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org October 24–26/ California Groundwater Association Annual Convention and Trade Show/ Reno, Nevada. Web: www.groundh2o.org/events/index.html October 26/ South Carolina Ground Water Association Fall Meeting Beach Blast/ North Myrtle Beach, South Carolina. PH: (803) 356-6809, Fax: (803) 356-6826, E-mail: scgwa@sc.rr.com, Web: www.scgwa.org October 27–29/ 2013 Georgia Rural Water Association Fall Training Conference/ Lake Lanier Islands, Georgia. Web: www.grwa.org/grwa_conference.html October 27–30/ 2013 Geological Society of America Annual Meeting and Exposition/ Denver, Colorado. Web: www .geosociety.org/meetings/2013

October 30/ 2013 Eastern South Dakota Water Conference/ Brookings, South Dakota. E-mail: trista.koropatnicki @sdstate.edu November 7/ 2013 Ohio Water Well Association Annual Convention and Trade Show/ Columbus, Ohio. Web: www.ohiowaterwell.org December 1–5/ 2013 Florida Section of the American Water Works Association Fall Conference/ ChampionsGate, Florida. Web: https://m360.fsawwa.org/event .aspx?eventID=47884 December 3–6/ 2013 NGWA Groundwater Expo and Annual Meeting/ Nashville, Tennessee. PH: (800) 5517379, Fax: (614) 898-7786, E-mail: customerservice@ngwa.org, Web: www .NGWA.org December 5/ Asset Management for Groundwater-Based Public Supply Systems short course/ Nashville, Tennessee. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org

EVENTS

*Dates shown in red are National Ground Water Association events. *Dates shown with are events where the National Ground Water Research and Educational Foundation’s McEllhiney Lecture will be presented. Lecture schedules are subject to change. Check www.NGWA.org for the latest information.

Check out NGWA’s Online Calendar of Events Head to www.NGWA.org to see a full online industry calendar of events. In the “Events-Education” area, there is a link to a calendar of groundwaterrelated events happening all around the world. There are also details on NGWA offerings including the Groundwater Expo, its short courses, conferences, webinars, brownbag sessions, and recordings of past events. There is also information on the Association’s custom training program.

The one reference book you should not be without! Regardless of whether you’re new to the groundwater industry or an old hand, Groundwater & Wells is the reference book you will turn to time and again. The third edition of this comprehensive 800-plus-page guide deals with all things related to the design, installation, and maintenance of water wells, along with horizontal drilling, well development, groundwater monitoring and remediation, and more. Visit www.NGWA.org/Bookstore to order your copy today— or call 800 551.7379 (614 898.7791). Groundwater & Wells, third edition Catalog #T017

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NEWSMAKERS NEW ADDITIONS GEFCO Inc., an Astec Industries Co., announced that Mike Epley, Michael Sheehan, and Bill LaSeur have joined the GEFCO and King Oil Tools sales teams. Epley is the new territory sales manager for Louisiana, Texas, New Mexico, Arizona, Colorado, Wyoming, and Montana. Epley brings extensive experience and proven success in sales and operations for Venture Drilling Supply to his new position. Sheehan joins the King Oil Tools sales team as a territory salesman. He will provide sales support as needed as the company works to increase its market share and continues to focus on providing customer service. Sheehan offers more than 15 years of experience in sales, client management, and customer service. LaSeur joins the GEFCO sales team as a specialist for oil and gas drill sales throughout North America. Since 1978, LaSeur has been involved in the oil and gas industry, spending the last 16 years at National Oilwell Varco in selling drilling rigs and related equipment. Layne Christensen Co. announced that James R. Easter has been named chief financial officer. Easter brings a wealth of financial, management, and industry experience to Layne. He most recently served as chief financial officer of SEH Offshore Ventures, the focus of which was to acquire and operate an international fleet of standard class jackup drilling units. In 2010, he accepted the position of chief financial officer at Seahawk Drilling, a shallow water contract oil and gas drilling company. The following year Easter was appointed president and CEO of Seahawk where he successfully managed the sale of the company to Hercules Offshore. PROMOTIONS Wilo USA, a provider of pumps and pump solutions for water management, building services, and groundwater, announced it has promoted Harold Adams to the position of national sales manager for its water management sector. Adams has worked for Wilo since 2009, most recently as Northeast regional sales 54/ July 2013 Water Well Journal

manager in the greater Philadelphia area. Adams, who served in the U.S. Coast Guard as Electrician’s Mate Second Class, attended Harvard University as well as Villanova Uni- Harold Adams versity. Adams succeeds Joseph Melton as national sales manager–water management. Peter Redaelli has accepted the position of product manager for Atlas Copco Construction Mining Technique USA’s rock drilling tools business line. In his new role, Redaelli will report directly to Gene Mattila, business line manager for Atlas Copco RDT, and will be based in Grand Prairie, Texas. As product manager of RDT consumables, Redaelli says his first project is the launch of Atlas Copco’s specialty drilling consumables, such as its line of polycrystalline diamond compact premium products and workover bits, to the oil and gas sector. In the eight years Redaelli has been with Atlas Copco, he has served as product specialist for the Mustang marketing test, used deep hole rigs, and more recently, water well and geotechnical drilling and exploration lines in the Midwest. NEWS ON THE WEB The Ditch Witch organization announces the launch of the new and improved Ditch Witch Web site, www.ditchwitch.com, which has been redesigned significantly to improve user experience. The look and feel of the site is cleaner and brighter, the navigation is more intuitive, more social media elements are included, and the site is available in six languages. AWARD Schramm Inc. received the 2013 Governor’s Impact Award for Exporting for Southeastern Pennsylvania, an area including the Philadelphia metro area. Governor Tom Corbett was on hand with Department of Community and Economic Development Secretary C. Alan Walker to present the award. Fred Slack, vice president of business development, accepted on behalf of

IN

MEMORIAM/

Wilo USA announced that Joseph Melton, director of engineering/ national sales manager–water management, passed away unexpectedly on April 30. He was 53. “The Wilo family is stunned and saddened by Joe’s sudden passing,” said Mark D’Agostino, president and CEO of Wilo USA. “Joe was an ultimate professional and highly respected within our industry. Over the past several years I have worked closely with Joe and Joseph Melton have always valued him as both a colleague and friend. He will be missed.”

Schramm. Sponsored in part by TEAM Pennsylvania, nominations were submitted by the Partnerships for Regional Economic Performance (PREP) network. Nearly 100 candidates were considered in the southeastern region. The export award was based on welldefined three-year performance metrics, including new international market penetration, revenue growth, job creation, and utilization of PREP network export support services. From 2010 through 2012, Schramm tripled export revenues, opened new markets in three continents, and maintained an average of 70% export sales to total revenues annually.

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FEATURED

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Solinst Provides Discrete Interval Sampling

desired zone is reached, and upon retrieval, to prevent mixing at different levels. No electricity or controller is required for operation; a hand pump is used to provide pressure. The Discrete Interval Sampler is designed to give zero purge samples. Minimal labor and costs are required as there is no purge water to manage or dispose of. Circle card no. 50

The Solinst Model 425 Discrete Interval Sampler is a stainless steel sampler with LDPE tubing mounted on a convenient reel. Discrete interval sampling is ideal for obtaining truly representative groundwater samples from below floating product layers (LNAPL), or for obtaining samples of the product itself (LNAPL and DNAPL). The Discrete Interval Sampler can also be used to profile open bodies of water, boreholes, and collect samples from distinct levels or points of inflow. It is a passive sampler pressurized before being lowered to prevent water from entering the sampler until the

Franklin Electric Releases Solar-Powered Pumping System

Franklin Electric announces the release of SubDrive SolarPAK, a complete, one-box system solution that provides the pump components needed to build a solar-powered water well sys-

tem. Designed specifically for pumping clean water using a renewable energy supply, the SubDrive SolarPAK includes a solar-powered controller, a submersible pump and motor, and a flow switch, in ratings from 5 to 90 gpm. Using a solar photovoltaic array as the input power source, the SubDrive SolarPAK is ideal for use in applications where traditional grid power is not available, unreliable, or undesirable. In addition to the product itself, Franklin Electric has made systemspecific support software available on its solar-dedicated Web site, www .franklin-electric.com/solar. The Solar Selector allows users to input simple location information and water requirements to determine which SubDrive SolarPAK fits the application. The Solar Selector also provides recommendations for panel array configuration based on user-entered panel characteristics. Circle card no. 51

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NGWREF’s USA Groundwater and Developing Nations funds provide small assistance grants to benefit the quality of life for people in impoverished or catastrophe-stricken areas of the United States, and for those in developing economies around the world, without access to plentiful supplies of potable groundwater.

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Operated by NGWA, NGWREF is a 501(c)(3) public foundation focused on conducting educational, research, and other charitable activities related to a broader public understanding of groundwater.

56/ July 2013 Water Well Journal

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Circle card card no. Circle no.7546 Circle card card no. Circle no.7546

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FEATURED

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Sonic Drilling Technology Is Ideal for Sensitive Projects Due to its non-intrusive abilities, sonic drilling technology has often been used for sensitive projects such as dam remediation, nuclear site investigations, and hazardous waste site reclamation. Because vibrations from the drill bit are not transmitted very far beyond the drill, penetrations can occur into very sensitive areas such as critical ecosystems, unstable terrain, or vulnerable situations

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Sonic drill rigs patented and built by Sonic Drill Corp. can drill, case, loop and grout in one operation, producing lower per-foot drill costs and allowing geothermal installations into areas that were previously inaccessible. Continuous core samples can be extruded into a plastic sleeve for easy analysis of contaminants while the sonic drill speed allows any project to proceed quickly and profitably. The sonic rig can provide continuous core samples to 300 feet through tough overburden conditions, without disturbing mineral finds. Circle card no. 52

Rockmore Features New ROK 500DH DTH Hammer

Rockmore International provides a new DTH hammer in its emerging Deep Hole series, the ROK 500DH. This 5inch range hammer incorporates many new innovations and features characterized in the new Deep Hole class of DTH hammers. As a 5-inch class hammer, the 500DH is targeted to drill 5½- to 6-inchdiameter holes. Designed to increase drilling effectiveness and efficiency in deep hole applications, the ROK 500DH incorporates engineering advancements for drilling in DTH applications such as water well, geothermal, exploration, and in other mining and construction sectors. Unique drilling requirements in such applications often demand drilled holes exceeding 1000 feet deep and include high volumes of water, thus presenting great challenges for conventional DTH hammers to drill effectively. The ROK 500DH has been designed specifically to handle such challenges by incorporating new airflow and component design advancements, primarily in the air ports of the wear sleeve and piston. Circle card no. 53

58/ July 2013 Water Well Journal

Circle card no. 20

waterwelljournal.com


FEATURED Enhance Groundwater Bioremediation with Solinst’s Waterloo Emitter

Reed Unveils 700APD Pneumatic Power Drive

rubber-coated cross handle have been provided for “pre-augering” a borehole. Circle card no. 55

The Solinst Waterloo Emitter is designed for the remediation of contaminated groundwater. It enables oxygen or other gases to diffuse through silicone or LDPE tubing in a controlled uniform manner, without “bubbling” of excess oxygen. The controlled release of oxygen encourages and sustains the growth of microorganisms required for bioremediation. The patented technology consists of a PVC frame wrapped with tubing that can be pressurized to obtain the desired flow of gas, depending on site-specific needs. Sized to fit 2-, 4-, and 6-inch wells, Waterloo Emitters can be installed in stacks vertically or horizontally in a well and joined from one well to another, to ensure full coverage of the contaminant plume. There is no minimum hydraulic head required, making it effective at any depth. The Waterloo Emitter is ideal for assisting in situ remedial biodegradation of MTBE, BTEX, and other contaminants. Circle card no. 54

AMS Inc.’s Piezometer Groundwater Monitoring and Sampling Kit was designed in response to its clients’ need for a manually operated groundwater kit capable of providing a semi-permanent access point for water level measurements and shallow groundwater sampling investigations. This complete kit includes everything needed to take groundwater measurements and collect samples to a depth of 12 feet below ground surface. For tough soil conditions, a 1¾-inch regular soil auger, 6 feet of extensions, and a Twitter @WaterWellJournl

Reed Manufacturing’s 700APD Power Drive is a portable, pneumatic, heavy-duty power drive that provides power for threading pipe and conduit up to 2 inches in diameter. Since it is pneumatic, it can be used in environments where electric shock or sparks from an electric tool are hazardous. The included Safety Arm absorbs the forces generated during threading and frees up the opera-

A Soft Start Starter Designed For Water Well Applications!!!

DEEP WELL PUMPS DRAW MORE CURRENT AND OUR SOFT START STARTER IS SIZED TO HANDLE IT!!!

- NEMA 4/12 enclosure for the harshest environments

AMS Offers Piezometer Groundwater Monitoring and Sampling Kit

PRODUCTS

- Fully rated bypass contactor wired for emergency starting - Service entrance rated meeting NEC requirements

- “Smart door” door-mounted keypad - efficient programming, easy to read LED display

- Motor-saver technology SCR system with overload

- Overload rated 500% for 60 seconds - Pump ramp down feature eliminating water hammer

- External fault lights vibration trip, low crankcase oil level, high pressure & low pressure oil level

CALL NOW FOR FACTORY-DIRECT PRICES 50 HP - 600 HP ALL RATINGS IN STOCK!!!

WorldWide Electric Corporation 1-800-808-2131 Ext. 4 www.worldwideelectric.net Circle card no. 43

Water Well Journal July 2013 59/


FEATURED

PRODUCTS torque of 400 pound-feet and uses Reed R12+ Segmental Dies and Dropheads. The 700APD is also suitable for powering valve exercisers, such as Reed’s Valve Operators, to speed up emergency work and maintenance on water line valves. Circle card no. 56

tor to oil the dies during threading. Its 4 hp pneumatic motor turns at 28 rpm no load. Reed’s 700APD has a maximum

SJE-Rhombus Introduces CPN1 Duplex VFD Controller SJE-Rhombus, an industry provider of pump control solutions for water and

Get superior results on the job site with these best practices. Free for member s!

Prepared by a consensus of groundwater industry professionals from around the country, NGWA’s best suggested practices —or BSPs—are designed to aid you at industry job sites. They are not standards, but practices that have been demonstrated to show superior results. s Managing a Flowing Water Well s Reduce and Mitigate Problematic Concentrations of Stray Gases in Water Well Systems

Circle card no. 57

s Reducing Problematic Concentrations of Nitrates in Residential Well Systems s Reducing Problematic Concentrations of Radon in Residential Well Systems

s Reducing Problematic Concentrations of Arsenic in Residential Well Systems

s Reducing Problematic Concentrations of Strontium in Residential Well Systems

s Reducing Problematic Concentrations of Boron in Residential Well Systems

s Reducing Problematic Concentrations of Uranium in Residential Well Systems

s Reducing Problematic Concentrations of Fluoride in Residential Well Systems

s Residential Water Well Disinfection Following a Flood Event: Procedures for Water Well Systems Professionals s Water Well Systems for Fire Protection Services for Stand-Alone Housing Units of Four or Fewer s Water Well Systems Inspection Approved by NGWA Board of Directors:

s NGWA members FREE s Nonmembers $75 www.NGWA.org/Bookstore 800 551.7379 s 614 898.7791

60/ July 2013 Water Well Journal

ed Practice

As a benefit to members of the National Ground Water Association, this document provides best suggested practices for water well drilling contractors on procedures to follow when managing a flowing artesian well. The best preparation is to understand geologic conditions in the area. If artesian conditions are known to exist, contractors need to be prepared for potential flow, plan Introduct

gest NGWA Best Sug

Price per BSP:

3/9/2010 Board of Directors Managing a: Flowing Water Well 7/22/2010 Reduce and Mitig ate Problematic Concentrations of Stray Gases in Water Well Systems Introduction

ion

Approved by NGWA Board of Directors : 6/8/2010

ed Practice

Approved by NGWA

lematic Reducing Prob of Iron Concentrations in and Manganese Systems Residential Well

for off-site water discharge, and follow best practices. As a benefit to members of the National Ground water well system Water Association, professional (WWSP) this document the provides with basic knowledge provides the Definitions during well drilling/cons this document for gases that may truction and suggested Water Association, be encountered Artesian Well: fugitive) gas levels. practices. Because National Ground practices to reduce and suggested members of the Because of varying and mitigate elevated As a benefit to prescriptive with basic knowledge geologic conditions An artesian well is not necessarily a flowing well. Artesian implies there isdevelop a confining bed stray (or a totally to develop a totally prescriptive guideline. and other factors, professional (WWSP) is not practical it is not practical water well system and the water level (potentiometric surface) of the well rises above the top ofSubsurface the aquifergases other factors, it to conditions and may occur dissolved of varying geologic in groundwater (Figure 1). A flowing well means specifically that water flows out the top supply. of the well without in the United States; Sometimes or as a gas in the the concentratio health standards head space of a ns of select gases guideline. document to public careful site selection the use of a pump. water will prove to be throughout this and well construction unacceptably high There are references high even , or after cleaning recommend cost-effectiv even after standards. unacceptably be different to Confined Aquifer: an existing well. have e options to mitigate will prove The WWSP can other nations may The WWSP sive for the consumer such problems. of select constituents an existing well. A confined aquifer, also called an artesian aquifer, is one restricted by an impermeable layer to install For instance, it concentrations an appropriate , or after cleaning may be less expenSometimes the For instance, it of a gas than to watertight vented expen and well construction such problems. both on the top and bottom. The potentiometric surface in a well constructed in a confined replace selection well mitigate or site to deepen an existing cap to lower concentratio after careful technology to to treatment options well or to use a ns a new water treatment aquifer reflects the pressure exerted from being forced between two layers.emplace confin The upper confinwell. Such decisions more expensive cost-effective water drilling technology well or to can recommend are site-specific to install an appropriate WWSP. and, thus, based for the consumer or deepen an existing ing layer prevents the water from rising upward (confines the water) to the static water level replace expensive to less on than be careful water a may analysis by the hand, if For of a contaminant thethe purposes of the aquifer. When an aquifer is found between two impermeable layers, both aquiferof the best concentrations well. On the other suggested practices remove or lower to emplace a new will probably understand groundwater document it is off, economics drilling technology andonthe water are said to be confined. not essential for chemistry or how or an aquifer lined use a more expensive the WWSP to and related publications stray gases form, to be replaced and, thus, based although there are site-specific existing well has that document are extensive studies Such decisions intake area in an these processes. knowing the geologic However, the WWSP water well be constructed. settings, as well OFTF will benefit from dictate that a new as the human-relat presence in water F MFWFMT PG JSPO PS NBOHB ed activities that well systems. by the WWSP. may contribute careful analysis BMUI FGGFDUT GSPN FYDFTTJW to gas FST CBDLHSPVOE PO UIF IF r 4FDUJPO PGG r 4FDUJPO PGG FST CBDLHSPVOE PO UIF IF regulatory responses. TF TFUUJOHT NBZ BGGFDU UIF and the related BMUI BOE TBGFUZ JTTVFT SFMB encountered by HJD DPOEJUJPOT BOE MBOE V water well system SFMBUFE UFE UP TUSBZ H UP TUSBZ HBTFT BTFT DPNNP professionals. HVJEBODF BCPVU IPX HFPMP DPNNPOMZ . OMZ r 4FDUJPO JT in groundwater r 4FDUJPO JT P manganese or HVJEBODF BCP iron HJFT SFMBUFE U of VU IPX HFPMPHJD DPOEJUJPO O NFUIPEPMP concentrations centrations of gases T BOE MBOE V MM MPDBUJPO BOE DPOTUSVDUJP MBOE VTF and maintenance in groundwater TF TFUUJOHT N TFUUJOHT NBZ The BZ BGGFDU UIF . best preparation BGGFDU UIF DPOWJEFT B EFTDSJQUJPO PG XF Generally, all construction DPO r 4FDUJPO QSP r 4FDUJPO QSP or manganese. is to understand WJEFT B EFTDSJQUJPO PG XF presence of iron s. Sometimes the The WWSP will minimizing the MM MPDBUJPO BOE DPOTUSVDUJP the buildup of and state requirement of DPOTUSVDUJPOO NFUIPEPMP geologic conditions gases. comply with local concentrations NFUIPEPMPHJ benefit from knowing practices must HJFT UP NJOJN FT UP NJOJNJ[F ts J[F in the area. If artesian r constituen 4FDUJPO FY select the geologic settings, BNJOFT XFMM GVODUJPO BOE BMT XJUI XFMM PQFSBUJPOT U PQUJPOT conditions are known r 4FDUJPO EF TUSBZ HBTFT will prove to be as well as the humanFUIPET BOE XBUFS USFBUNFO r 4FDUJPO EF BMT XJUI QPTU ESJMMJOH PQF to exist, contractors BMT XJUI XBUFS TBNQMJOH N unacceptably high related activities SBUJPOT r 4FDUJPO EF r 4FDUJPO EF that need to be prepared TDSJCFT HSPVOEXBUFS TBN even after careful may contribute QMJOH NFUIPE to for potential T BOE USFBUN flow, site selection and gas presence in FOU PQUJPOT PQUJPOT ns n, water an plan for off-site water Definitio well constructio in water that has well systems. substance or matter Contaminant: discharge, and follow or radiological or after cleaning chemical, biological, well. Any physical, Figure 1. A confined aquifer condition with an artesian flowing well. best practices. an existing ÂŽ Phone/ Toll-free adverse impact. 800 1 Web/ www.ngwa.o 551.7379/ 614 898.7791 TVBMMZ JO BO Fax/ 614 898.7786 rg PG UIF FBSUI T DSVTU V Address/ 601 Dempseyand www.wellowner.org Iron (Fe): FUBM JSPO NBLFT VQ BCPVU Road/ Westerville, Ohio 43081-8978 " TJMWFSZ HSBZ MVTUSPVT N 1 1 U.S.A oxidized form.

Introduction

‘‘

‘‘

NGWA Best Sug gest

s Reducing Problematic Concentrations of Microorganisms in Residential Well Systems

s Residential Well Cleaning

NGWA Best Suggested Practice

s Reducing Problematic Concentrations of Iron and Manganese in Residential Well Systems

wastewater applications, provides the CPN1 Duplex VFD Controller designed to work with two CPN1 or two CP3R VFD control panels for constant pressure applications. The CPN1 Duplex VFD Controller alternates the lead control of two CPN1 or two CP3R VFD control panels, based on the accumulated run time of each variable frequency drive (controller must be mounted indoors). This preprogrammed controller is designed to work “out of the box� to control the lag pump operation in the duplex system to maintain the operating pressure under high demand. The controller features pump run status for both lead and lag pumps and lead pump indication. The lead shift hours are adjustable from 1-24 hours. The controller is UL/cUL listed, with a three-year limited warranty.

New Ditch Witch JT25 Drill Designed for Horizontal Directional Drilling

Ditch Witch announces the release of the new Ditch Witch JT25, a powerful and productive horizontal directional drill designed specifically for the utility contractor. Offering 27,000 pounds of thrust and pullback and 4000 footpounds of rotational torque, the JT25 is an ideal drill for installing utility pipe and cables up to 12 inches in diameter at lengths up to 500 feet. Circle card no. 58

‘‘

Circle card no. 26

waterwelljournal.com


Classified Advertising/Marketplace 15 Bits Bits, subs, stabilizers, hole openers, etc. Over 10,000 bits in stock.

R L C Bit Service Inc. 8643 Bennett Rd. P.O. Box 714 Benton, IL 62812 www.rlcbit.com

ƨȯȺȻȳɀΎƚȷɂΎƛȽȻȾȯȼɇΎȽˎȳɀɁΎ ȶȷȵȶΎȿɃȯȺȷɂɇΎȲɀȷȺȺȷȼȵΎȰȷɂɁΎȴȽɀΎȯΎ ɄȯɀȷȳɂɇΎȽȴΎȯȾȾȺȷȱȯɂȷȽȼɁΎ˱Ύ ȲɀȷȺȺȷȼȵΎȱȽȼȲȷɂȷȽȼɁ˷Ύ ͻ ƠȷȵȶΎƩɃȯȺȷɂɇΎ ͻ ƫɃȾȳɀȷȽɀΎƨȳɀȴȽɀȻȯȼȱȳ ͻ ƜɃɀȯȰȷȺȷɂɇ ͻ ƮȯɀȷȳɂɇΎȽȴΎƙȾȾȺȷȱȯɂȷȽȼɁ ͻ ƚȷɂΎƪȳɅȽɀȹΎƫȳɀɄȷȱȳɁΎ

Call us Today! 1-800-421-2487 www.palmerbit.com sales@palmerbit.com

18 Breakout Tools

Ph: (618) 435-5000 Cell: (618) 927-2676 Cell: (618) 927-5586 Fax: (618) 438-0026

3 Appraisals Equipment Appraisals Nationally recognized and accredited equipment appraisals for water well drill rigs and well drilling equipment for banks, lenders, mergers, accountants, estate planning, IRS, and auctions. Experienced, knowledgeable, and recognized worldwide in the water well drilling industry. Accurate and confidential appraisal reports.

SALVADORE AUCTIONS & APPRAISALS 401.792.4300 www.siaai.com

Jason Corn E-mail: rlcbit373@frontier.com Rick Corn E-mail: rlcbit77@frontier.com

22 Business Opportunities WELL DEVELOPMENT: AirBurst Technology, LLC is seeking qualified individuals or businesses to partner with ABT, in select areas of the country, to represent ABT and perform AirBurst well development services. Target customers are drillers and pump installers, municipalities, industry, irrigators and livestock farmers. Applicants must have an ongoing related water well industry business or previous experience, have an excellent working knowledge of water wells, have existing relationships with drillers and pump installers. A small investment is required. AirBurst will provide equipment and maintain ownership of equipment. Training will be provided at your USA site at minimal cost. Please visit our website at www.airbursttech.com and complete the AirBurst Partner Form at “contact us”.

BREAKOUT TOOLS SEMCO Inc. All Hydraulic Hydrorench S110H In Stock 1-10 Four Rollers Breaks Pipe Make Pipe to Torque Specs 800-541-1562 Twitter @WaterWellJournl

Add a color to your display classified ad for only $49. Please call Shelby to make arrangements 1-800-551-7379 ext. 523

Water Well Journal July 2013 61/


57 Direct Push Supplies

76 Elevators J & K To o l C o m p a n y I n c .

(&7

Manufacturer of Pre-Pack Screens 4” ID Pre-Pack NOW AVAILABLE Standard Pre-Pack When You Would Set A Traditional Well Economy Pre-Pack When Cost Is A Factor 20% Open Area High Yield Pre-Pack For Use In Low Yield Wells All Stainless Steel Pre-Pack For Aggressive Groundwater Environments Non-Metal Pre-Pack When Metal Components Are Not Compatible Annular Seals Foam Bridges, Bentonite & Quick-Sleeves CUSTOM INJECTION Pre-Packs ***A Johnson Screens Distributor*** **We Stock Geoprobe® Compatible Supplies & Tooling** *Proactive® Pumps Master Distributor*

Toll Free 1-888-240-4328 Phone: 1-609-631-8939 Fax: 1-609-631-0993 ectmfg.com proactivepumps.com torquerplug.com

80 Employment Driller/Drilling Crew

For temporary hire With or without drill rig Willing to travel 30+ years experience 484-225-8729 610-791-9500

Rig transportation also available.

Kwik Klamps 1 & 2 (adjustable 1 –2 or 21⁄2 –4 ) NEW – Kwik Klamp 3 (for 6 PVC) Elevators for PVC well casing (sizes 1 –16 ) Heavy Duty PVC Elevators (sizes 4 –8 ) Flush Joint PVC Pipe Clamps (sizes 4 –24 ) www.jktool.com sales@jktool.com Tel 320-563-4967 Fax 320-563-8051

1 – 16 Elevators All steel with safety latch. SEMCO of Lamar 800-541-1562 Fax 719-336-2402

Credit Cards Accepted

Standard Manufacturing

Largest water well pipe elevator manufacturing company in the United States.

Phone:

(936) 336-6200 (800) 337-0163 Fax: (936) 336-6212 E-Mail: StandardManufacturing @yahoo.com Web site: www.standardmfg.com

Dealers Wanted

SkyRex Water Well Elevators 2 thru 36 Also lightweight PVC elevators Now Available!

“Complete Reverse Circulation Drill Strings”

Rex McFadden 7931 19th Lubbock, TX 70407

75 Electric Motors EQUIPMENT WANTED: Electric motors wanted. Vertical hollow shaft pump motors. 20 to 500 hp good or bad, will pick up. PH: (800) 541-1562.

Ph (806) 791-3731 Fax (806) 791-3755 www.rexmcfadden.com

71 Drilling Equipment

62/ July 2013 Water Well Journal

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90 Equipment

106 Installation Accessories Heat Shrink from B&B Wholesale

New Low Prices

Low yield well? Get more water without overpumping. www.wellmanager.com ✔ Use on wells yielding as little as 0.10 gpm. ✔ Turn-key collection and delivery system. ✔ Fits through 24â€? doors. ✔ Good money from bad wells. For more information, log-on or call 800-211-8070. Š Reid Plumbing Products, LLC

105 Injection Pumps

60 Down Hole Inspection

C

Water Well Inspection Systems

"We are the heat shrink people" - Heat shrink kits for #14 to 4/0 wire - Volume pricing - Custom kits made to order - Private labeling available - Quick shipping - Four types of heat shrink tubing in stock - Large selection of installation accessories including pressure gauges, tapes, valves and tank ďŹ ttings packages Supplying "Made in USA" heat shrink tubing to pump and well installers since 1994. 800-593-9403

/ 8 7 , / 0 1 . 0 1 ,, 2 #"" 1 " 3 4

, 5 1 6 . , /% 1% / . 7

, 1 ,. . 7 * , 9, * 8 , : * , , * , !!"#$ %&'!!"( #) #! * +&'!!"( #) !$)# *, -* ,.

Didn’t find what you were looking for? Try NGWA’s Career Center at www.careers.ngwa.org for more opportunities. Whether you are looking for the right job or the right employee, the NGWA Career Center can provide you with an industry-specific listing to hone your search. Questions? Call Rachel at 800 551.7379, ext 504, or e-mail rjones@ngwa.org.

Twitter @WaterWellJournl

Portable, truck or trailermounted Retrofit your existing vehicle New Zoom feature for 2013 360° side wall viewing color cameras Inspection depths up to 5,000 feet

Contact us at: Toll Free: (800) 671-0383 (559) 291-0383 ext.111 Fax: (559) 291-0463 Email: jim.lozano@ariesindustries.com Or visit us at: www.ariesindustries.com

115 Mud Pumps Hydraulic drive mud pumps —small and lightweight—

71/2 10 duplex pump • Fits in the place of a 5 6 • Pumps 300 GPM at up to 800 PSI • Weighs 1000 lbs. less than a 5 6 • Single and three cylinder models also available U.S Pat. #6,769,884 and others pending

Centerline Manufacturing 903-725-6978 www.centerlinemanufacturing.com See what you’re missing . . .

Water Well Journal July 2013 63/


128 Pump Pullers

JOURNAL

115 Mud Pumps

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Classified Advertising Rates

860-651-3141

fax 860-658-4288

129 Pumps

Line Classified Ads

(2 ⁄4 column—approx. 39 letters and spaces per line): $8 per line, $32 minimum (4 lines) 1

There is no discount for multiple runs.

No new equipment advertising accepted in line advertisements.

Display Classified Ads

DEPENDABLE WATER...WHEREVER YOU ARE

Reliant Solar/Electric Water Pump™

Rugged, Simple, Affordable

www.artisanpumpco.com

137 Services REPAIRS: Eastman deviation survey clocks (mechanical drift indicators) repaired. We also have three, six, and twelve degree angle units, charts, and other accessories in stock. Call Downhole Clock Repair, (325) 660-2184.

139 Slotting Machines J & K To o l C o m p a n y

PVC Screen Slotting Machines

PVC Threading Machines

Perforating Machines Affordable, easy to operate automated machines with touch screen programming.

www.jktool.com sales@jktool.com Tel 320-563-4967 Fax 320-563-8051

64/ July 2013 Water Well Journal

Single column 21⁄4 inches wide OR Double column 411⁄16 inches wide (per column inch – min. depth 2 column inches): 1 month: $60 per inch 3 months: $58 per inch 6 months: $55 per inch 12 months: $49 per inch

Add a spot color to your display classified advertisement for $49 per insertion.

Deadlines: First day of the preceding publication of magazine (December 1 for February issue). No guarantees after that date. This applies to renewals, cancellations, and any revisions. All classified ads must be prepaid by check or credit card. Commission rates do not apply to classified ads. Current month’s classified ads are posted on our Web site at www.ngwa.org/pdf/classify.pdf for no extra charge. To place a classified advertisement in Water Well Journal, please send ad text to Shelby Fleck by e-mail at sfleck@ngwa.org or fax to 614 898.7786. Upon receipt, you will be contacted and provided a quote. Thank you! waterwelljournal.com


125 Pump Hoists 2013 Ford Trucks Available

S4,000 Pump Hoist, 8,000# cap., 35 telescoping mast, 30 gal. oil tank, hydro pump, 5T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . $14,245

S6,000 Pump Hoist, 16,000# 3L cap., 35 telescoping mast, 30 gal. oil tank, hydro pump, 5T safety hook, hydro controls and variable speed engine control . . . . . $16,445

S8,000 Pump Hoist, 22,000# 3L cap., 36 telescoping mast, 30 gal. oil tank, hydro pump, 7T safety hook, hydro controls and variable speed engine control . . . . . $20,845

S10,000 Pump Hoist, 30,000# 3L cap., 40 telescoping mast, 30 gal. oil tank, hydro pump, 9T safety hook, hydro controls and variable speed engine control . . . . . $28,545 S12,000 Pump Hoist, 48,000# 4L cap., 44 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 11T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $32,945 S15,000 Pump Hoist, 60,000# 4L cap, 48 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 13T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $40,645 S20,000 Pump Hoist, 80,000# 4L cap, 40 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 13T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $53,845 S25,000 Pump Hoist, 100,000# 4L cap, 40 telescoping mast, 6000# tail out line, 100 gal.

oil tank, hydro pump, 15T safety hook, hydro control and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $61,545 S30,000 Pump Hoist, 120,000# 4L cap, 40 telescoping mast, 6000# tail out line, 100 gal. oil tank, hydro pump, 15T safety hook, hydro control and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $76,945

Used Equipment in Stock

5T Smeal, PR, bed, toolboxes, 2004 Ford F-650, Cummins . . . . . . . . . . . . . . . $34,950 S8,000H, 36 , 2 spd., RC, 2-PR, aux., SB w/platform, w/1998 International 4700 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $48,950 S12,000 SEMCO, 44 , HS PTO, oil cooler, SR, BO, 2 spd., aux., PR, BC outriggers, light kit, 16 bed, toolbox, 2006 International 4300, auto., yellow . . . . . . . . . . . . . . . . . . $87,039

Upcoming Trades

S6,000, 44 , 2 spd., 16,000# cap., RC, 2-PR, 11 bed, rec. hitch, toolbox, w/Dodge truck

SEMCO Inc.

P.O. Box 1216 7595 U.S. Highway 50 Lamar, CO 81052 (719) 336-9006 / (800) 541-1562 Fax (719) 336-2402 semcopumphoist@yahoo.com www.SEMCOoflamar.com See our ad on page 15.

Get Safety Resources Online You can never be too safe, so take advantage of safety resources online. Go to the Web site of the National Ground Water Association and check out the resources it has available at www.NGWA.org/ Professional-Resources/safety/ pages. Also while you’re at the Web site, make sure to check out NGWA Press’ newest safety item, Safety Meetings for the Groundwater Industry, a set of 52 sheets that provide information so companies can hold weekly safety meetings on topics specific to their industry.

133 Rig Parts

Did you know?

Enid Drill Systems Inc www.eniddrill.com Enid Drill Systems Inc

Water Well Journal classified advertisements appear online (at no additional cost)

580-234-5971 www.eniddrill.com Fax 580-234-5980 580-234-5971 Fax 580-234-5980

each month at www.waterwelljournal.com.

Check it out! 4510 E Market, Enid, OK 4510 E Market, 73701 Enid, OK USA 73701 USA

Twitter @WaterWellJournl

FOR SALE: 3T Smeal, 2001 F550, 6 spd., 7.3, 4 4, utility box, 84 - CA $22,500 and 5T Smeal, 2004 F550, auto., 6.0, 4 4, utility box, 84 - CA $32,500. Call (800) 288-9355.

x New rigs—custom designs x x New rigs—custom designs Quality rig repair service x x Quality rigused repair service needs New and equipment x x New and used equipment “Transfer of Technology”needs - the x

“Transfer Technology” - the must haveofbook for all drillers! must have book for all drillers!

Water Well Journal July 2013 65/


135 Rigs !! ??? ;15+7,:144 +75 ?I\MZ ?MTT /MW\PMZUIT /MW\MKPVQKIT -V^QZWVUMV\IT 8ZWJQVO

1993 Ingersoll-Rand T-3W 900/350 Compressor 49GPM Aux. hyd for off board mud pump Rauch Spinner, $150,000 866-965-5924

6M_ ,ZQTT[ =[ML ,ZQTT[

DRILLING EQUIPMENT

178 Water Treatment

3$576 6$/(6 6(59,&( 1(: 86(' 5(%8,/7 ‡ 5RWDU\ +HDGV ‡ $LU &RPSUHVVRUV ‡ *HDUER[HV ‡ 6ZLYHOV

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. , ‡ QRODQGGULOOLQJ FRP ‡ QRODQGGULOO#QRODQG FRP

FOR SALE: (2) 2005 Marl sonic drill rigs, Sonicor 50k drill heads, mounted on 2005 Western Star tri-axle trucks. (5) 2007 Fraste FS-250 track-mounted, remote controlled mud rotary drill rigs, (3) Tibban Mud Puppy MP-170s, and misc. support equipment. Call (310) 217-4022, drillrigsforsale@gmail.com

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Drill Faster, Cheaper, Smarter. www.sonic-drill.com

SONIC DRILL CORPORATION Suite 190, 119 N. Commercial St, Bellingham, WA 98225 1.604.792.2000 (ext 104) or 1.604.306.3135

66/ July 2013 Water Well Journal

waterwelljournal.com


176 Water Level Measurement

Ground Water Monitoring Instrumentation Geokon, Inc. manufactures high quality hydrological instrumentation suitable for a variety of ground water monitoring applications.

Phone: 760-384-1085

Fax: 760-384-0044

Geokon instruments utilize vibrating wire technology providing measurable advantages and proven long-term stability. The World Leader in Vibrating Wire Technology Geokon, Incorporated 48 Spencer Street Lebanon, New Hampshire 03766 | USA

Only $995

Place probe in well Turn unit ON

Read level

TM

1 • 603 • 448 • 1562 1 • 603 • 448 • 3216 info@geokon.com www.geokon.com

www.wellprobe.com Sonic Water Level Meters Since 1978 Time Tested & Customer Approved 303-443-9609

Waterline Envirotech

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Measures to 2000 ft Built-in data logger Nothing to lower in the well NO Contamination!

For more information, ask your local distributor or contact us at: Phone: (910) 778-2660 Toll Free (888) 803-3796

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Add a color to your display classified ad for only $49. Please call Shelby to make arrangements 1-800-551-7379 ext. 523

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Water level indicators made in the USA for over 30 years.

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160 Trucks 30-Freightliner Trucks 6 6, 60 Series Detroit, HT740, Allison Trans., Rockwell Axle, 68KGVW, 315/80 R22.5 Michelin, Low Miles SEMCO, Inc. Phone (800) 541-1562

Water Well Journal July 2013 67/


184 Well Packers

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180 Water Trucks Specializing in quality custom built epoxy coated Flattanks any gallon or tank length sizes with or without material handling IMT cranes. All tanks are sandblasted and painted with polyurethane paint. Many options available. Engineered for convenience and durability, allows the user to operate at any type of drilling operation. Our drill site Flattanks support trucks are built with simplicity and functionality. Call us for our used truck – new tank inventory list.

NORTHWEST FLATTANKS Steve Wipf (406) 466-2146 E-mail: steve@northwestflattanks.com

Cell (406) 544-5914 www.northwestflattanks.com

Put your company’s message here! Classified advertising is a great way to reach the water well industry. Call Shelby to make arrangements at 1-800-551-7379 ext 523.

68/ July 2013 Water Well Journal

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Call or email us with all your Packer questions!! Toll-Free: 1-888-572-2537 Email: info@QSPPackers.com Fax #: 253-770-0327 Web: www.QSPPackers.com Prompt Shipping in the US & Internationally—Usually in just One Day!!

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Water Well Journal July 2013 69/


JOURNAL

186 Well Screens

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Classified Advertising Rates Line Classified Ads

(2 ⁄4 column—approx. 39 letters and spaces per line): $8 per line, $32 minimum (4 lines) 1

There is no discount for multiple runs.

®

No new equipment advertising accepted in line advertisements.

Display Classified Ads

Single column 21⁄4 inches wide OR Double column 411⁄16 inches wide (per column inch – min. depth 2 column inches): 1 month: $60 per inch 3 months: $58 per inch 6 months: $55 per inch 12 months: $49 per inch

Deadlines: First day of the preceding publication of magazine (December 1 for February issue). No guarantees after that date. This applies to renewals, cancellations, and any revisions. All classified ads must be prepaid by check or credit card. Commission rates do not apply to classified ads. Current month’s classified ads are posted on our Web site at www.ngwa.org/pdf/classify.pdf for no extra charge. To place a classified advertisement in Water Well Journal, please send ad text to Shelby Fleck by e-mail at sfleck@ngwa.org or fax to 614 898.7786. Upon receipt, you will be contacted and provided a quote. Thank you! 70/ July 2013 Water Well Journal

Fuel Sensor Strip

Put your company’s message here! Classified advertising is a great way to reach the water well industry. Call Shelby to make arrangements at 1-800-551-7379 ext 523.

JOURNAL

Add a spot color to your display classified advertisement for $49 per insertion.

Well screen manufacturer: stainless steel, galvanized and carbon steel. Sizes: 0.75" to 24.0" OD. Rod base, pre-pack and pipe base screens. Environmental flush joint monitor pipe, T&C stainless drop pipe, drive points, etc. Contact: Jan or Steve 18102 E. Hardy Rd., Houston, TX 77073 Ph: (281) 233-0214; Fax: (281) 233-0487 Toll free: (800) 577-5068 www.alloyscreenworks.com

Coming Up in the August WWJ

Don’t miss the August issue of Water Well Journal as it focuses on well rehabilitation and casts a special spotlight on suppliers as well. The issue will feature the first of a two-part series on using analysis as a preparatory method for rehabilitation and a feature on the impacts drought can play on water well systems. A special supplier spotlight section will contain two more feature stories—one focusing on the keys to maintaining good relationships between contractors and suppliers and an interview with an industry supplier who discusses the issues facing the groundwater industry today. Look soon for the August WWJ! A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

waterwelljournal.com


Card No./ Page

Card No./ Page

A.Y. McDonald Mfg. 1 5 (800) 292-2737 www.aymcdonald.com AMS/Art’s Mfg. 2 26 (800) 635-7330 www.ams-samplers.com Cotey Chemical 3 51 (806) 747-2096 www.coteychemical.com Foremost Industries 4 39 (800) 661-9190 (403) 295-5834 (fax) Flatwater Fleet 5 1 (218) 729-8721 www.flatwaterfleet.com Franklin Electric 6 30 (260) 824-2900 www.franklin-electric.com GEFCO/ King Oil Tools 7 10 (800) 759-7441 www.gefco.com GeoPro 8 9 (877) 580-9348 www.geoproinc.com Geoprobe ® Systems 9 23 (800) 436-7762 www.geoprobe.com Geothermal Supply 10 49 (270) 786-3010 www.geothermalsupply.com Goulds Water Technology, a Xylem Brand 11 55 www.xyleminc.com Grundfos Pumps 12 IFC (913) 227-3400 www.us.grundfos.com Heron Instruments 13 12 (800) 331-2032 www.heroninstruments.com Hoeptner Perfected Products 14 71 (408) 847-7615 www.freezeflow.com IGSHPA/International Ground Source Heat Pump Association 15 52 (405) 744-5175 www.igshpa.okstate.edu Jet-Lube 16 IBC (800) 538-5823 (713) 678-4604 (fax)

kwik-ZIP USA 17 25 (866) 629-7020 www.kwikzip.com Laibe/Versa-Drill 18 20 (317) 231-2250 www.laibecorp.com LAKOS 19 11 (800) 344-7205 www.lakos.com Little Beaver 20 58 (800) 227-7515 www.littlebeaver.com Lorentz Solar Water Pumps 21 OBC (888) 535-4788 (866) 593-0777 www.lorentz.de Marks Products/Allegheny Instruments 22 33 (800) 255-1353 www.geovision.org MARL Technologies 23 28 (800) 404-4463 www.marltechnologies.com Mount Sopris Instruments 24 38 (303) 279-3211 www.mountsopris.com NGWA/Bookstore 25 53 (800) 551-7379 26 60 www.ngwa.org NGWA/ Certification 27 33 (800) 551-7379 www.ngwa.org NGWA/Groundwater Expo 28 47 (800) 551-7379 www.ngwa.org NGWA/ Membership 29 19 (800) 551-7379 www.ngwa.org NGWA/NGWREF 30 56 (800) 551-7379 www.ngwa.org/ngwref NGWA/ Profit Mastery 31 49 (800) 551-7379 www.ngwa.org

INDEX OF

ADVERTISERS

Card No./ Page

Card No./ Page

NGWA/Protect Your Groundwater Day 32 (800) 551-7379 www.ngwa.org North Houston Machine 33 (800) 364-6973 nhmi2@earthlink.net Pullmaster Winch 34 (604) 594-4444 www.pullmaster.com SEMCO 35 (719) 336-9006 www.semcooflamar.com

8

43

25

15

Sonic Drill 36 13 (604) 888-1388 www.sonic-drill.com

SonicSampDrill 37 2 (909) 663-7488 www.sonicsampdrill.com Southwire 38 17 (770) 832-4590 www.southwire.com

Star Iron Works 39 57 (814) 427-2555 www.starironworks.com Sumoto 40 9 0444/490515 www.sumoto.com Vanair 41 14 (800) 526-8817 www.vanair.com Woodford Mfg. 42 7 (719) 574-1101 www.woodfordmfg.com WorldWide Electric 43 59 (800) 808-2131 www.worldwideelectric.net Wyo-Ben 44 29 (800) 548-7055 www.wyoben.com

Welcome New Advertiser! SonicSampDrill

Circle card no. 14

Twitter @WaterWellJournl

Water Well Journal July 2013 71/


CLOSING

TIME

National Ground Water Association CEO Kevin McCray, CAE, attended bauma 2013, an international trade fair featuring construction machinery, April 15-21 in Munich, Germany. The event is billed as “the largest and perhaps the most impressive trade fair in the world.”

This was the 30th bauma trade fair. The event is held every three years. The next event is April 11-17, 2016 in Munich.

The exhibitions were indoor and outdoor and divided into four major sectors: all around construction sites; mining, extraction, and processing of raw materials; production of building materials; and component and service suppliers. While in attendance, McCray visited the groundwater industry-related manufacturers and met with other industry-related contacts.

Visitors took in the latest construction and mining machinery and wares of a record 3420 exhibitors from 57 nations. The exhibitors were spread across 1,870,000 square feet of space, yet another bauma record. While many of the visitors were from Germany, more than 200,000 came from other nations. “Closing Time” is the page of Water Well Journal that showcases— you! It will always feature a few pictures of people at work at job sites around the world. Please send in photos and brief descriptions and you just may be the subject on the last page of an issue of WWJ. And remember, if your photo is selected as the cover image of WWJ, you receive $250. If your photos are selected, you will be asked to fill out a photo disclaimer form that grants the National Ground Water Association the royalty-free right to display the photos. Please send highresolution digital photos to tplumley@ngwa.org.

72/ July 2013 Water Well Journal

A total of 530,000 visitors, an event record, took in the event held at the Messe Munchen Exhibition Center. They descended on bauma from more than 200 countries. waterwelljournal.com


e treme Technology e treme Conditions for

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