Supporting Asylum Seekers and Refugees in the Swansea area
Directory of Services & Links *Please Note that this directory is in constant development, additional/updated information regarding existing or new services would be very welcome. Contact: wayneyare@gmail.com
February 2016
USEFUL CONTACTS
Police Non Emergency
101 or 01792 456999
Emergency (fire - ambulance - police)
999
Hate Crime (help and advice)
101 or 01792 456999
Community Engagement
01792 456999
Useful Contacts Hospitals Singleton
01792 205666
Morriston
01792 702222
Health Access Team
01792 517882
African Community Centre African Community Centre About
Services
Address Telephone
African, Afro-Caribbean and British Africans who are currently resident in Wales. ACC aim to provide advice and support to enable you to better settle into the local community. ACC Wales also run educational programmes for people of all ages and abilities including English language, citizenship, and information on various health issues. ★ ★ ★ ★ ★ ★
English Classes Group Activities Counselling Mums and Tots Group Creative Art Therapy 1 to 1 Help
1 The Kingsway, Swansea. SA1 5JQ 01792 470298
info@africancommunitycentre.org.uk
Website
www.africancommunitycentre.org.uk
★ ★ ★ ★ ★ ★
Young Person's Project Drop-in Provision Signposting and referrals Mentoring Access to training opportunities Volunteering opportunities
Asylum Seeker Health Team About
Local NHS provision supporting Asylum Seekers and Refugees
Services
Access to Health Services
Address
Central Clinic: 21 Orchard St, Swansea. SA1 5AT
Telephone
01792 517882
Neath Port Talbot Carer Services Services
Support for hidden black minority/ethnic group carers
Address
Orchard Street – Neath - West Glamorgan - SA11 1HA
Telephone
01639 642277
Asylum Seeker Health Team & Neath/Port Talbot Carers Centre
ASAP: Asylum Support Appeals Project About
We work with people who have been forced to flee their home countries and seek safety in the UK who then find themselves destitute, and in need of food and shelter. We also work with organisations around the UK working with persons seeking asylum who are in need of support. ❏ ❏
Goals
Advice Line Website
Tackling the root causes of destitution through policy, lobbying and litigation. Ensuring asylum seekers across the UK have access to quality advice and information in relation to their legal rights to food and shelter. ❏ Increasing quality representation and dignity at the Asylum Support Tribunal for all asylum seekers. ❏ To develop a well-resourced and purposeful organisation for the benefit of asylum seekers and the agencies supporting them. * ASAP works with organisations supporting asylum seekers and not individuals themselves. To refer cases call; 0203 716 0283 http://www.asaproject.org/
ASAP: Asylum Support Appeals Project
Asylum Help About
Asylum Help provides confidential and impartial advice and guidance to adult asylum seekers and their dependants throughout the UK in a language they understand. Advice on issues such as:
Goals
Advice Line Website
Asylum Help
❏ ❏ ❏ ❏ ❏ ❏ ❏
How to claim asylum Financial support Finding legal representation The asylum process Accessing health care Accommodation support Any other asylum issues
See next page for helpline support in various languages http://asylumhelpuk.org/
Asylum Helpline in Various Languages English (and any other language) 0808 8000 630
| ﭘﻧﺟﺎﺑﯽPunjabi - 0808 8000 636
Shqip | Albanian - 0808 8000 620
| ﭘ ﺗوPushto - 0808 8000 638
አማርኛ | Amharic - 0808 8000 622
Soomaali | Somali - 0808 8000 640
| اﻟﻌرﺑﯾﺔArabic - 0808 8000 624
தமி
বাংলা | Bengali - 0808 8000 626
ትግርኛ | Tigrinya - 0808 8000 644
中文普通话 | - Chinese Mandarin 0808 8000 628
| اردوUrdu - 0808 8000 646
| ﻓﺎرﺳﯽFarsi - 0808 8000 632
Tiếng Việt | Vietnamese - 0808 8000 648
| Tamil - 0808 8000 642
Français | French - 0808 8000 634
Asylum Helpline in Various Languages
Athena Counselling Service
About
As integrative counsellors and psychotherapists, our approach is to provide support and practical feedback to help clients resolve current issues. With sensitivity and understanding we help our clients to find solutions to a wide range of life challenges and psychological issues. Counselling and psychotherapy are tools to help you manage your life better. We work with each client to help them build on their strengths to identify and achieve their goals. We have been working in the counselling sector for many years and have a wealth of education and experience to offer our clients.
Services
Trauma Therapy/Counselling Services.
Address
107 Walter Road, Swansea. SA1 5QQ
Telephone Email Website
01792 828580 info@athenacounsellingservices.com www.athenacounsellingservices.com/
Athena Counselling Services
BAWSO Services
Provide generic and specialist services including the provision of temporary accommodation in Wales for those suffering from domestic abuse and all forms of violence; including Female Genital Mutilation, Forced Marriage, Honour Based Violence and Human Trafficking. *Volunteering Opportunities*
Address
63 Mansel Street, Swansea. SA1 5TN
Telephone
01792 642003
Info@bawso.org.uk
Website
www.bawso.org.uk
BAWSO
Bridgend Custody Suite
Bridgend Custody Suite Info
Address Telephone
People who are detained by the home office in Swansea/South Wales can be taken here initially. Enquiries can be made by telephone. Queens Road North, Bridgend Industrial estate, Bridgend. CF31 3RT 01656 679505
British Red Cross British Red Cross About
The British Red Cross helps vulnerable asylum seekers and refugees access essential services and adjust to life in a new country
Services
*Volunteer Opportunities*. Family Tracking Service - Tenancy Support Services - Health and Wellbeing - Mentoring Scheme - Clothing Project - Voucher Scheme for British Red Cross Shops Training - Opportunities to Volunteer with the Society - Befriending Scheme for young people.
Address
Kidwelly House, Charter Court, Phoenix Way, Swansea. SA7 9FS
Telephone Email Website
01792 772146 information@redcross.org.uk www.redcross.org.uk/Where-we-work/In-the-UK/Wales/Wales
Caer Las Access Point Caer Las Access Point The Outreach Project is for people who are homeless, threatened with homelessness or experiencing housing issues. Support is provided by a knowledgeable team who can help people gain a better understanding of their rights and the options available to them, depending on their circumstances. We also like to create more positive opportunities and experiences for people. These are often group activities which help people to build confidence and feel more valued in their community. Our team offer one to one confidential support and advice with matters such as:- Housing Benefits - Budgeting Health care - Substance misuse - Resettlement In addition to practical advice and support, the team is also skilled at listening and helping people with the emotional impact of their circumstances. Address Telephone Email Website
Access Point: The Strand, Swansea. SA1 2AW 01792 467024 enquiries@caerlas.org www.caerlas.org/outreach-project
Caer Las Furniture Scheme About
Caer Las Furniture Scheme provides a service to people in need of low cost second-hand recycled furniture in south Wales.
Services
Low cost second-hand furniture.Volunteers greatly welcomed!
Address
Hafod Yard,1333 Neath Rd, Swansea. SA1 2LF
Telephone
01792 653553
cfs@caerlas.org
Website
www.caerlas.org
Caer Las Furniture Scheme
CATCH: Cwmtawe Action To Combat Hardship
About
Telephone
Website
CATCH is a voluntary organisation that is working to provide emergency food parcels and support to those in dire need in our communities at the head of the Tawe Valley, where poverty is increasing and is indiscriminate in who it affects.
07923 986379
http://www.catch-online.org.uk/
CATCH: Cwmtawe Action To Combat Hardship
Children’s Play Team A team within Swansea Council that supports and provides for the play needs of children and young people (CYP) throughout Swansea, advocates the importance of play for the development, health and well-being for CYP and families and tackles issues that may hinder access to play opportunities. About ❏ ❏ ❏
Co – facilitate the BME Community Family and Play Work stream with City of Sanctuary Direct play opportunities and support provided for CYP and families with view of creating play opportunities for asylum seeker and refugee families Organisational support and training to ASAR groups
Jackirees.thomas@swansea.gov.uk
Children’s Play Team
Citizens Advice Bureau About
The advice service that we provide is available to everyone, regardless of ethnic origin, age, religious beliefs, disability, health status, sexuality, gender, and language. Our commitment is to you, and to providing you with an efficient service, that’s why we are introducing new measures to help reduce waiting time, make our service easier to reach and to be there for you when you need us the most.
Services
Confidential and impartial service; and can advise on all aspects of the law, including your rights and responsibilities. The advice service that we provide is available to everyone, regardless of ethnic origin, age, religious beliefs, disability, health status, sexuality, gender, and language.
Address
Pleasant Street, Swansea. SA1 5DS
Telephone Website
01792 474882 www.swanseaneathporttalbotcab.org.uk
Citizens Advice Bureau
City Temple About
Services
Address Telephone
We are a lively, growing church of all ages from all walks of life and over 40 nationalities who have found, in Jesus, true purpose and meaning in life! ★ ★ ★
Food-Bank: Wednesdays - 10am til 12pm in the basement of the church (Trussle Trust) English classes: Tuesdays and Thursdays - 10:30am Foundation 1 Classes: Tuesdays and Thursdays - 6:00pm
Dyfatty Street, Swansea. SA1 1QQ 01792 648927
info@elimswansea.org.uk
Website
www.elimswansea.org.uk
City Temple
Coeden Fach - Community Tree Nursery About
Coeden Fach is a community tree nursery project based in Bishopston, Swansea.
Services
Volunteer Opportunities. Training and practical experience of tree and perennial plant growing skills. Sustainable woodland and food production projects. We also supply trees, shrubs and perennial plants.
Address
Coeden Fach, Bishops Wood Countryside Centre, Caswell, Swansea. SA3 3BS
Telephone Email Website
01792 446103 or 07831923244 coeden.fach@yahoo.co.uk www.coedenfach.org.uk
Coeden Fach - Community Tree Nursery
Communities First - Swansea About
Services
Email Telephone Website
Communities First is a Welsh Government anti poverty programme which supports the most deprived communities in Wales. The programme is an outcome led approach concentrating on three themes – Health, Prosperity and Learning. ❏ ❏ ❏ ❏ ❏
Learning - Courses & Family Education Family Law Reducing Debt Help with CVs & job applications Health & Exercise
daniel.robertson@swansea.gov.uk 01792 464751 http://www.swansea.gov.uk/communitiesfirst
Communities First - Swansea
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Citizens Advice sessions Help with housing problems Budgeting/Shopping Volunteer Opportunities Cooking
Discovery: Student Volunteering Swansea Discovery (charity no. 256146) is a volunteer led organisation. We aim to enrich the lives of people in Swansea through volunteering. We currently have around 300 volunteers busy getting involved in over 40 voluntary projects all over the city! Our organisation envisages a community where people are treated as equals and are not discriminated against or disadvantaged by society. Discovery focuses on providing the best possible service to the people we work with in Swansea so we need skilled, trained & enthusiastic volunteers.
About
Address Telephone Email Website
DISCOVERY aims to: ❏ Enrich the lives of people in Swansea in order to fulfil their potential as empowered individuals and as members of groups and communities. ❏ Offer new experiences and opportunities through a broad range of student led activities in the community leading to increased mutual understanding and equality. ❏ Actively support students to be aware of their personal development and the impact on themselves and the lives of others through their involvement in community based activities. ❏ All our volunteers need to attend mandatory ‘Start Here’ training & complete an Enhanced DBS check with us before volunteering. Volunteers can also attend additional training.
Fulton House - University of Wales, Singleton Park, Swansea. SA2 8PP 01792 295743 discovery@swansea.ac.uk http://www.swansea.ac.uk/discovery/ Discovery: Student Volunteering Swansea
Displaced People in Action (DPIA) About
Displaced People in Action (DPIA) is a registered charity that has been helping displaced people (refugees and asylum seekers) integrate into their new lives in Wales since 2001.Our mission statement is to provide specialist services and projects to refugees and people seeking asylum across Wales in order for them to successfully integrate into the community.
Services
Provide specialist services and projects to refugees and people seeking asylum across Wales in order for them to successfully integrate into the community.
Address
Voluntary Action Centre. 7 Walter road. Swansea. SA1 5NF
Telephone Email Website
07496172898 eleri@dpia.org.uk www.dpia.org.uk
Displaced People in Action
Dyfatty Hub About
Weekly Drop-in Sessions Tuesdays from 10am—1pm
Services
★ ★ ★ ★ ★ ★ ★
ICT Classes Info on Debts & Benefits Healthy Cooking Sessions Coffee Morning, (Tea, biscuits, cake and chat) Work Club Training Courses Walking Club, And lots more
Everything is Free!!!! Address Telephone
Dyfatty/Greenhill Community Centre, Chapel Street, Swansea. SA1 1NB 01792 652668
Dyfatty Hub
EMLAS: Ethnic Minority Language and Achievement Service Within the Education Service, it provides specialist support for pupils in schools (aged 3 – 19 years) from ethnic minority backgrounds (including asylum seekers and refugees)
Services
❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏
❏ Address Email
Specialist advice, guidance and training. Specialist teacher support in particular for English as an additional language acquisition. Bilingual Support. Interpreting and translating services. Collaborates with Education Welfare Officers to visit each newly arrived asylum seeker family at home with a view to admission of children to school. (EMLAS provides interpreters where required during home visits). Items of school dress/uniform for newly arrived asylum seeker pupils up to the value of (£70 secondary aged pupils and £50 primary aged pupils). Asylum seeker pupils funded to go on school educational visits. Asylum seeker pupils receive free school meals. Interpreting and translating services provided via EMLAS for asylum seeker and refugee pupils, their parents/ carers and school staff.
Dynevor Centre, Dynevor Place, Swansea. SA1 3ET diane.vanstone@swansea.gov.uk
emlas@swansea.gov.uk
EYST: Ethnic Youth Support Team About
Services
Organisation which supports BME young people and their families including refugees and asylum seekers ❏ ❏
Daily drop-in advice and support for asylum seekers Access to other EYST activities including informal, non-accredited ESOL & IT classes
❏
Trips, sports activities, family and youth activities
*Advice for asylum seekers fortnightly on Tuesdays (Migrant Help)
Address Telephone
Ty John Penri - 11 St Helen's Road – Swansea - SA1 4AB 01792 466980
info@eyst.org.uk
Website
www.eyst.org.uk/
Ethnic Youth Support Team
Gower College Swansea ESOL: (English for Speakers of Other Languages)
ABE: (Adult Basic Education)
Address Telephone Email Website
Offering University of Cambridge ESOL Skills for Life accredited courses, Entry 1 through to Level 2. These courses run for 35 weeks, 14 hours per week. They improve language skills and extend your vocabulary, enabling progression onto other courses upon attainment of Level 1 or 2. *Interviews for ESOL courses starting in September are now available. Please phone 01792 284450 for more information. Part time students will receive help to improve literacy, numeracy and digital literacy skills with specialist tuition. Additional resources are also available such as computers, iPads and educational software to aid literacy and support additional learning needs. Llwyn y Bryn, 77 Walter Road, Swansea. SA1 4QA 01792 284450 fiona.neill@gowercollegeswansea.ac.uk http://www.gcs.ac.uk/ Gower College Swansea
Hate Crime - Victim Support
Hate Crime - Victim Support So, what is a Hate Incident or Hate Crime? A crime or incident committed because of who you are or who someone thinks you are. Quite simply, if because of your age, disability, sexuality, religion, ethnicity, gender (including gender identity) or lifestyle choice (e.g. Goth) someone or a group of people targets you, commit a crime against you, bullies you or harasses you, then this is a hate crime or hate incident. Hate Crimes may include: About
Telephone Website
❏ ❏ ❏ ❏ ❏ ❏ ❏ ❏
Verbal abuse Offensive graffiti Threatening behaviour Damage to property Assault Cyber bullying Abusive texts, emails or phone calls Taking money from you.
0300 30 31 982 http://www.reporthate.victimsupport.org.uk/
Help Available: ❏ ❏ ❏ ❏
Emotional Support Practical Support Advocacy Restorative Justice
Hay, Brecon and Talgarth Sanctuary for Refugees We are a group of volunteers co-ordinating a local response to the refugee crisis. Our aims are‌ To campaign for the UK government: 1. To accept a fair and generous quota of refugees in partnership with the other countries of Europe; 2. To provide more funding and assistance to those countries where the refugees arrive. To campaign for the Welsh Government, Powys County Council and our towns and communities to offer to resettle refugee families and to secure adequate funding and support from the UK government. To provide information to our own communities about the plight of refugees and help to co-ordinate the efforts of all who wish to assist them. To establish a programme to provide short-term respite and sanctuary for refugees in the peaceful countryside in and around the Brecon Beacons National Park. We have regular meetings and also hold stalls at local events. Please get in touch if you would like any further information.
Address Email Website
HBTSR. c/o 1B The Pavement, Hay on Wye. HR3 5BU hbts4refugees@gmail.com http://hbtsr.org.uk/ Hay, Brecon and Talgarth Sanctuary for Refugees
Hiraeth Hope Over the centuries, our rich and varied community has welcomed newcomers to our shores. We have strong family values, a love of the land and a local tradition of pacifism, justice and humanity. The more recent displacement of millions of our fellow men, women and children from their homes around the world, has upset many of us and spurred us into action. Hiraeth Hope or Hiraeth a Gobaith emerged and our informal collective of men, women and children offer refugees, who have lost their home, through war or tyranny, a warm welcome amongst our families and in our homes. We offer short holidays or breaks where you will be well looked after by your hosts and community. All your costs will be covered by our fund. We are working towards providing new homes for those that would want to join us in our rural setting. We may also as funds permit donate money to other agencies that help refugees. If you are a refugee needing a short holiday, one still overseas looking for a home in rural Wales, or a local person wanting to help in some way, then please do contact us
Vicky Moller Fred Luckman Website
Tel: 01239 820971 / 07791809810
Email: vickymoller@btinternet.com
Tel: 01239 821183/07411544489
Email: fredluckman@yahoo.co.uk
http://www.hiraethhope.org.uk/ Hiraeth Hope
Housing Options About
Housing Options is the Council's housing advice service.
Services
Refugee Resettlement Caseworker – responsible for providing advice & assistance to refugees who are threatened with homelessness. This especially applies to refugees who have recently received their status and have to move out of NASS accommodation
Address
17 High Street, Swansea. SA1 1LH
Telephone Email Website
01792 533100 Usha Bimbrah Usha.bimbrah@swansea.gov.uk
www.swansea.gov.uk/article/4708/Housing-Options
Housing Options
IRC (Immigration Removal Centre) - Brook House - Gatwick Visiting hours are 2pm to 5:30pm and 6pm to 9pm each day. You must book at least 1 day in advance. You must bring the following: About
❏
photo ID (passport or driving licence)
❏
utility bill showing your name and address
There’s a free bus service between Gatwick train station and Brook House. Address
Brook House, Perimeter Road, Gatwick Airport. RH6 0PQ 01293 566 559 (to arrange visits)
Telephone
01293 566 500 (general information)
IRC Brook House - Gatwick
IRC Campsfield House - Oxfordshire Visiting hours are 2pm to 9pm each day – you must book at least 1 day in advance. You must bring the following: About
❏
photo ID (passport or driving licence)
❏
utility bill showing your name and address
There’s a free bus service between Oxford train station and Campsfield House. Address Telephone
Campsfield House, Langford Lane, Kidlington, Oxon. OX5 1RE 01865 233 600
IRC Campsfield House - Oxfordshire
IRC Colnbrook - Middlesex Visiting hours are 2pm to 9pm each day. You must bring the following: About
Address Telephone
â??
photo ID (passport or driving licence)
â??
utility bill showing your name and address
Colnbrook Bypass - Harmondsworth - West Drayton - Middlesex. UB7 0FX 020 8607 5200
IRC Colnbrook - Middlesex
IRC Dover - Kent Visiting hours are:
About
❏
1:45pm to 4:25pm, Monday to Friday
❏
6:30pm to 8pm, Monday and Wednesday
❏
2:20pm to 4:25pm, Saturday and Sunday
You must bring the following:
Address Telephone
❏
photo ID (passport or driving licence)
❏
utility bill showing your name and address
The Citadel, Western Heights, Dover Kent. CT17 9DR 01304 246 400
IR: Dover - Kent
IRC Dungavel House - South Lanarkshire Visiting hours are 1:30pm to 8:30pm. You must bring 1 type of photo ID (passport, driving licence), or 2 of the following:
About
❏
birth or marriage certificate
❏
rail or bus pass with photo
❏
employer’s ID or student card
❏
young person’s proof of age card
❏
trade union membership card
❏
older person’s bus pass
There’s a free bus service between Hamilton bus and train station and Dungavel House. Address Telephone
Dungavel House, Strathaven, South Lanarkshire. ML10 6RF 01698 395 000
IRC Dungavel House - South Lanarkshire
IRC Harmondsworth - Middlesex Visiting hours are 2pm to 9pm each day. You must bring the following: About
Address Telephone
â??
photo ID (a passport or driving licence)
â??
utility bill showing your name and address
Colnbrook-by-pass, Harmondsworth, West Drayton, Middlesex.UB7 0HB 020 8283 3850
IRC Harmondsworth - Middlesex
IRC Haslar - Hampshire Visiting hours are: ❏
2pm to 4pm, Monday, Tuesday, Friday, Saturday, Sunday (last admission is at 3:30pm)
❏
9:30am to 7:45pm, Wednesday and Thursday (last admission is at 7:15pm)
You must bring 1 of the following: About
Address Telephone
❏
passport
❏
European Community (EC) identity card
❏
driving licence (paper and photo sections)
❏
application registration card (ARC)
Haslar IRC, 2 Dolphin Way, Gosport, Hampshire. PO12 2AW 02392 604 000
IRC Haslar - Hampshire
IRC Larne House - Antrim Visiting hours are 2pm to 9pm each day – you must book in advance. You must bring the following: About
Address Telephone
❏
photo ID (passport or driving licence)
❏
utility bill showing your name and address
Larne House IRC, 2 Hope Street, Larne, Antrim. BT40 1UR 028 2826 2070
IRC Larne House - Antrim
IRC Morton Hall - Lincolnshire Visiting hours are:
About
❏
1:45pm to 4:15pm every day except Tuesday and Thursday
❏
1:45pm to 4:15pm and 6pm to 8:15pm on Tuesday
❏
1:45pm to 8:15pm on Thursday
You must book in advance. You must bring the following:
Address
❏
photo ID (passport or driving licence)
❏
utility bill showing your name and address
Morton Hall IRC, Swinderby, Lincolnshire. LN6 9PT 01522 666 819 (to arrange visits)
Telephone
01522 666 700 (general information)
IRC Morton Hall - Lincolnshire
IRC Pennine House - Manchester Visiting hours are 2pm to 9pm each day. You must bring the following: About
❏
photo ID (passport or driving licence)
❏
utility bill showing your name and address
You’re advised to telephone reception for directions from Terminal 2 as the centre isn’t signposted. Address Telephone
Pennine House IRC, Room 1506-1510, Terminal 2, Manchester Airport. M90 4AG 0161 489 5702
IRC Pennine House - Manchester
IRC The Verne - Dorset Visiting hours are: ❏
9am to 4:30pm, Monday, Tuesday, Thursday, Friday
❏
9am to 8pm, Wednesday
❏
9am to 11:45am and 1:45pm to 4:15pm, Saturday and Sunday
You don’t need to book. About
You must bring the following: ❏
photo ID (passport or driving license)
❏
a utility bill showing your name and address
The Verne is a 15 to 20 minute walk uphill, or a five minute taxi ride, from Victoria Square, Portland. You can catch a bus from Weymouth to Victoria Square. Address Telephone
IRC The Verne, Portland, Dorset. DT5 1EQ 01305 825000
IRC The Verne - Dorset
IRC Yarl’s Wood - Bedfordshire Visiting hours are 2pm to 5pm and 6pm to 9pm each day. You must book at least one day in advance. You must bring the following: About
❏
photo ID (passport or driving licence)
❏
utility bill showing your name and address
There’s a bus service between Bedford station and Yarl’s Wood. Address Telephone
Yarl's Wood IRC, Thurleigh Road, Clapham, Bedfordshire. MK41 6HL 01234 821 000
IRC Yarl’s Wood - Bedfordshire
Info-Nation
Services
Information, advice and support for 11-25 year olds in Swansea. At the centre of our services is Info-Nation's one-stop shop. The centre is open to anyone between the ages of 11 and 25. We are based in the centre of Swansea, on the Kingsway. This a single place where you can walk in and pick up information for yourself, talk to a member of staff or get support and advice on a wide range of subjects.
Address
47 The Kingsway – Swansea - SA1 5HG
Telephone Website
01792 484010 www.info-nation.org.uk/
Info-Nation
Migrant Help About
Services
Telephone Email Website
Migrant Help is a UK charity that has over 50 years experience of delivering support and advice services to migrants in the UK. We provide individuals with the resources and support they need to find safety, access appropriate services and information and develop greater independence. Migrant Help provides a wide range of services across the UK working with the following client groups: ❏ New asylum claimants and refugees ❏ EU nationals ❏ Foreign national prisoners ❏ Victims of modern day slavery (human trafficking) *Advice for asylum seekers fortnightly on Tuesdays at EYST in Swansea 01792 457035 info@migranthelpuk.org http://www.migranthelp.org/
Migrant Help
Mind: Women’s Emotional Support Group Contact for assessment! Services
Address Telephone Website
PMS, Body image, Self esteem and confidence, Assertiveness, Mindfulness, Relaxation and meditation, Hope and faith, Self compassion, ACT, Media and social networks, Healthy relationships (self, food, others), Food and mood, Negative talk, Feminism, Post-natal issues, Trust issues and Communicating. (to name a few) 66 St Helen's Road SA1 4BE 01792 642999 http://www.swanseamind.org.uk/
Mind: Women’s Emotional Support Group
Minority Ethnic Elders Advocacy Project (MEEA) About
Helping ethnic minority elders to say what they want, secure their rights, represent their interests and obtain services they need. What can the MEEA project help clients with?
Services
Telephone Email Website
❏ ❏ ❏ ❏ ❏ ❏
Housing Health Access to Social Care Finance and benefits Social & Leisure Activities Home Care
❏ ❏ ❏ ❏ ❏ ❏
01792 457035 rosie@sbrec.org.uk http://www.sbrec.org.uk/
Minority Ethnic Elders Advocacy Project
Residential Care Domestic / Elders Abuse Family Issues Asylum / Immigration Language Barriers Transport
New Mums’ Support Group About
Time
A support group based in the 360 Clubroom for new and breastfeeding mothers. Our wish is to create a relaxed and sociable group where mothers can breastfeed, chat and troubleshoot with the support from both student midwives and midwives from Swansea University. Tuesdays 2pm to 4pm
Address
360 Café, Swansea seafront, Swansea. SA2 0AY
Website
http://360swansea.co.uk/the-360-cafe-2/
e.healer@swansea.ac.uk
New Mums’ Support Group
NLS Solicitors About
NLS Solicitors, based in Cardiff, Newport and Swansea are qualified immigration specialists able to provide our clients with expert services, no matter what their Immigration problem. For more information about our services or to arrange an appointment please contact us.
Services
Asylum Cases : FiancĂŠ/Spouse Visas : Visit Visas : Student Visas : Entrepreneur/Work Visas : Appeals : Judicial Review Claims : Citizenship Applications
Address
17 Mansel Street, Swansea, SA1 5SG
Telephone
0330 22 33 444
swansea@nlssolicitors.com
Website
http://www.nlssolicitors.com
NLS Solicitors
Physiotherapy: Walk-in Clinics (ABMU)
Physiotherapy: Walk-in Clinics (ABMU)
About
The Walk in Assessment clinic is a face to face assessment with a Chartered physiotherapist. No prior appointment is necessary. However the service is for patients aged 16 and over. Just turn up at the ‘Walk in clinic’ during the opening hours. Take a seat in the waiting area and fill in the supplied form, with your name, address and details about your condition. The physiotherapist will then call you in to the department for your assessment. Following assessment ongoing management of your condition will be agreed with you. Assessments take between 10-15 minutes. During the visit you may be required to undress to your underwear. Please bring a pair of shorts if you wish ❏
Services
Telephone Website
❏
Singleton hospital physiotherapy department: Monday – Friday 1pm – 2.30pm (except Bank Holidays) Morriston hospital physiotherapy department Monday - Friday 8.30am - 10am (except Bank Holiday)
01792 487453 http://www.wales.nhs.uk/sitesplus/863/page/39515
Podiatry: Walk-in Clinic (ABMU)
Podiatry: Walk-in Clinic (ABMU) About
Walk In Service (no appointment necessary) for Swansea, Neath Port Talbot and Bridgend residents and all ABMULHB employees.
Services
Opening hours: Monday – Friday 8.45am – 11.30am and 1.10pm – 3.30pm (except bank holidays)
Address
Port Talbot Resource Centre, Level 1, Moor Road, Baglan, Port Talbot. SA12 7BJ
Telephone Website
0300 300 0024 (podiatry direct helpline) http://www.wales.nhs.uk/sitesplus/863/page/55901
Re-Cycle
About
Catherine Street (alley between number 19A and the Mill Pub), off Bryn y Mor Road, Swansea. Good bikes that would normally go to waste can be donated to Re Cycle at the workshop in Swansea. ReCycle was set up as a social enterprise almost 7 years ago to reduce the widespread waste of bikes, keep Swansea supplied with reliable and affordable bikes and to provide training in cycle maintenance.
Services
Volunteer Opportunities (rewarded with a bicycle). Affordable Bicycles.
Address
Catherine Street, Swansea, SA1 4NE.
Telephone Email Website
07847 474880 recycleswansea@ymail.com www.recyclesouthwales.wordpress.com
Re-Cycle
Red Cafe Mumbles A meeting place in the community encouraging inclusion, volunteering, holistic learning, sustainable living, development, fairtrade, respect, healthy and strong communities. A place where everyone is valued. Foodbank: Every day people in the UK go hungry for reasons ranging from redundancy to receiving an unexpected bill on a low income. The Foodbank provides a minimum of three days emergency food and support to people experiencing crisis in Swansea. MONDAYS 1PM-3PM CALL IN ON FRIDAYS: Red Café youth nights are a great place to hang out and catch up with mates. It’s a friendly and comfortable venue. Stay for the whole session or just as long as you want. The big screen Playstation 4 is really popular and there are plenty of computers to go online. Sometimes there’s a chance to cook up a storm in the kitchen or to try your hand at creating a track in the recording studio. Address Telephone Website
646 Mumbles Rd, Swansea. SA3 4EA 01792 362122 http://www.lindenchurch.com/about-red-cafe/ Red Cafe Mumbles
Samaritans About Address Telephone Website
Free listening/counselling service for people who need someone to talk to. 17 St John Street, Manselton, SA5 8PP Call 01792 655999 or Text 07725 909 090 http://www.samaritans.org/how-we-can-help-you
Samaritans
Sands Cymru About
Reducing Drug and Alcohol Harm.
Services
Open Access / Drop in service - Young Persons Service: The Place - Family Service (Hidden Harm / Strengthening Family) - Tenancy Support - Campaigns: i.e Overdose & Naloxone, Mephedrone, Hepatitis, Outreach - Young Offenders Service - Needle Exchange - LINKS (Education, Training and Employment project) - Health Promotion and Awareness Raising.
Address
Mansel Street, Swansea. SA1 5TR
Telephone
01792 472002
info@sandscymru.org
Website
www.sandscymru.org/
SANDS Cymru
SHELTER Cymru About
Shelter Cymru is Wales’ people and homes charity. We believe that a decent secure home is a fundamental right and essential to the health and well-being of people and communities.
Services
We provide independent specialist advice, advocacy and legal representation for anyone with housing problems. Last year, our advisers provided face-to-face help for nearly 16,000 people from all over Wales, helping to prevent homelessness in 86 per cent of cases where it was threatened. Meanwhile, more than 100,000 people visited our Advice Online pages for help. Through our campaigning, research and policy work we influence the legislative agenda relating to housing and homelessness in Wales, while our education service aims to prevent homelessness by working with young people and providing detailed teaching and learning resources.
Address
25 Walter Rd – Swansea - SA1 5NN
Telephone Website
0845 075 5005 www.sheltercymru.org.uk
SHELTER Cymru
Share Tawe OUR AIM To offer hospitality, in the form of accommodation, meals, welcome and solidarity to destitute asylum seekers in Swansea. We do this through volunteers who offer a room in their home, or who support the scheme in other ways. Services
WHO ARE WE? A sub-group of Swansea City of Sanctuary, working in partnership with other organisations, for example, Swansea Bay Asylum Seekers Group, Welsh Refugee Council, Shelter Cymru. We currently organise the scheme voluntarily, but are in the process of applying for money for a paid worker and to develop other ways of helping destitute asylum seekers. We have nothing to do with the Home Office or any other Government Agencies
Email Telephone Website
share.tawe@gmail.com 07848 026247 or 07736 408064 https://swansea.cityofsanctuary.org/share-tawe
SBASSG: Swansea Bay Asylum Seekers Support Group
About
We organise "community drop-ins" every week for asylum-seekers and refugees, other newcomers and residents, families and people on their own. About 150 people come every week for: free refreshments, play for children (with professional playworkers in the Welcome to Play project), English learning and conversation, advice, information, table-tennis, chess and other games, and friendship. We also organise or help organise special events. And we publish refugee literature with Hafan Books. Fridays 5pm to 7pm. Meals. ESOL classes. Support. Befriending. Signposting. Children's Playgroup. Brunswick Methodist Church, St. Helen's Rd, Swansea. SA1 4DG
Drop-In Services
Saturdays 2pm to 5pm. Meals. ESOL classes. Support. Befriending. Signposting. Children's Playgroup. Food-Bank Vouchers 11 Clarence Terrace, Swansea. SA1 3QT
Telephone
07848 026247 or 07736 408064
marilynmilesthomas@gmail.com
Online
www.sites.google.com/site/swanseabassgroup Swansea Bay Asylum Seekers Support Group
www.sbassg.wordpress.com @sbassgroup
Skanda Vale
About
Skanda Vale is a multi-faith ashram (or monastery) near Carmarthen in Wales. It was founded on pure Sanathana Dharma; the timeless consciousness of God, as taught by Krishna in the Bhagavad Gita. We believe that all religions stem from, and merge into the one Reality; God is One, though His forms are many. The ashram was established here in Wales in 1973, though our roots can be traced back to Sri Lanka, for that is where our founder, Guru Sri Subramanium was born.
Services
Make food donations available for those supporting vulnerable people.
Address
Skanda Vale, Llanpumsaint, Carmarthen. SA33 6JT
Telephone Website
01559 38442 www.skandavale.org
Skanda Vale
Swansea Bay Regional Equality Council - SBREC
About
The broad objectives of the organisation are to work towards the elimination of discrimination, promotion of equality of opportunity and good relations between persons possessing distinct protected characteristics. Its mission is to work for a just society which gives everyone an equal chance to learn, work and live free from the fear of discrimination, harassment and violence. The council provides a crucial service be promoting equality, and enhancing good relations by bringing all communities together. It supports victims of discrimination and harassment.
Services
Support. Advice. Learning Opportunities. Signposting. Community activities.
Address
Mansel House, 101 Mansel Street, Swansea. SA1 5UE
Telephone Email Website
01792 457035 http://sbrec.org.uk/contact-us www.sbrec.org.uk
Swansea Bay Regional Equality Council
Swansea Carers Centre About
Swansea Carers Centre is a specialist voluntary organisation providing support to carers and former carers across the City & County of Swansea. We support people who care for those with an illness or disability including learning disability, mental health problems, physical disability, dementia and other long term limiting illnesses.
Services
Free holistic therapies and training sessions for carers
Address
104 Mansel Street, Swansea. SA1 5UE
Telephone Website
01792 653344 http://www.swanseacarerscentre.org.uk/
Swansea Carers Centre
SCVS: Swansea Council for Voluntary Service About
Swansea Council for Voluntary Service is the umbrella organisation for voluntary activity throughout the City & County of Swansea, supporting, developing and representing voluntary organisations, volunteers and communities in the County.
Services
We work to support and develop the Third Sector by providing a wide range of information, advice and support services and by representing the views of the sector to government and policy makers.
Address
7 Walter Road, Swansea. SA1 5NF
Telephone Email Website
01792 544000 scvs@scvs.org.uk www.scvs.org.uk
Swansea Council for Voluntary Service
Swansea Central Library
Services
Wheelchair accessible - Hearing loop - Large print book collection - Audiobook collection - Zoom text visual impairment software (selected PCs only) - Digital text enlarging machine - Toilets - Wi-fi Meeting room/IT room: 30 seated, 12 computers - Photocopier: Black/white and colour - PC scanner (ground and first floor) - Two A3 microfilm Readers - booking advised (first floor) - Three digital microfilm readers - booking advised (first floor) - Map collection (current and historic) - Study areas Large children's library area.
Address
Civic Centre: Oystermouth Road, Swansea. SA1 3SN
Telephone Email Website
01792 636464 libraryline@swansea.gov.uk www.swansea.gov.uk
Swansea Central Library
Swansea City of Sanctuary Services
City of Sanctuary is a national movement of local people, community groups, businesses and institutions united in a common wish to turn their city into a welcoming place for people seeking sanctuary from war or persecution. Swansea has offered a home to people who have lost their homes and families and we wish to celebrate the welcoming attitudes of Swansea people and organizations.
Address
Voluntary Action Centre. 7 Walter road. Swansea. SA1 5NF
Email Website
swansea@cityofsanctuary.org http://swansea.cityofsanctuary.org/
Swansea City of Sanctuary
Swansea Mosque About
Services
Address Telephone
Mosque & Islamic Community Centre ❏ ❏ ❏ ❏ ❏
Prayer Education Religious advice & counselling Marriage solemnisation New Muslim Support
❏ ❏ ❏ ❏ ❏
14-15 Saint Helen's Road, Swansea. SA1 4AW 01792 654535
info@swanseamosque.org
Website
www.swanseamosque.org
Swansea Mosque
Guided Mosque Tour Digital Broadband Radio Funeral Service Volunteering Opportunities Food-bank
The Phoenix Centre About
Community Centre in the Townhill area of Swansea.
Services
Sports - Library - Advice - Learning - Community - Cafe - Events
Address
Powys Avenue, Townhill, Swansea. SA1 6PH
Telephone
01792 479800
The Phoenix Centre
Ty Arian Ltd - Solicitors About
T.A. Law is a Social Welfare Law Centre based in the heart of Swansea run by solicitors and legal specialists. Legal Services include:
Services
Address Telephone Website
❏ ❏ ❏ ❏ ❏
Housing Law Welfare Benefits Law Debt Law Immigration and Asylum Law Housing & Debt Litigation
Suite 40 – 44, Orchard Business Centre, 9 Orchard Street, Swansea. SA1 5AS 01792 485100 http://www.talaw.org.uk/
Ty Arian Ltd - Solicitors
Unity in Diversity About
Community Drop-in. Providing Food, Support and Learning opportunities to asylum seekers and refugees in the Swansea area. *Volunteering Opportunities*.
Services
ESOL classes. Support. Meals. Training Opportunities. Signposting. Drop-in Sessions: Tuesdays & Thursdays - 4pm to 8pm
Address Telephone Email Website
The United Reformed Church (Carmarthen Road) Caepistyll St, Swansea. SA1 2BE 07944 523256 unityswansea@gmail.com www.uidswansea.wordpress.com
Unity in Diversity
Unity in Diversity - Football Training About
The Unity in Diversity Football Club promotes and celebrates fun, friendship and healthy active participation. Thanks to Martin, our FA qualified football coach we strive to improve our football skills. We welcome anyone with an interest in friendships across diverse cultures and the development of their game.
Services
Unity in Diversity football training: Call 07932 400995 for up-to-date training schedule.
Address
Hafod Park, Brynhyfryd, Swansea. SA5 9LE
Telephone Email Website
07932 400995 martiansparks@gmail.com www.uidswansea.wordpress.com
Unity in Diversity - Football Training
VHS Project - Voices Have Spoken About
Helping and providing better support to tackle, challenge and report hate crime / incidents and discrimination on basis of disability, race and religion so that people feel safe and secure in their respective communities. ❏ ❏
Services
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Address Telephone Email Website
Deliver one-to-one advice, guidance and support to BME and non-BME wider communities through outreach work in Swansea and Neath & Port Talbot. Provide advocacy, advice and support to challenge, report, pursue and tackle hate crime incidents and discrimination on the basis of individual’s race, religion and disability Develop partnerships with community, voluntary and statutory sector organisations and agencies and private employers and businesses to achieve the above and contribute to improved community cohesion. Organise events to raise awareness and enhance confidence amongst communities and individuals to report hate crime incidents.
3rd Floor, Grove House, Grove Place, Swansea, West Glamorgan SA1 5DF, United Kingdom 01792 457035 http://sbrec.org.uk/contact-us http://sbrec.org.uk/training-services/voices-have-spoken/ Voices Have Spoken Project
The Welsh Refugee Council ❏ ❏ ❏ Services
❏ ❏ ❏
Address Telephone
Refugee Move-on Support to people who have been granted refugee status or other forms of leave to remain within the asylum system. Legal advice and assistance to women seeking asylum. A play support programme for families with young children that help children deal with the trauma of fleeing from persecution. Speaking out to ensure policy and practice meet the needs of asylum seekers and refugees, promote their rights and challenge discrimination. Education and Training support Other Services: Hardship support, partnership drop in services, conversation groups, photography project, food bank, and destitution
49 Walter Rd, Swansea. SA1 5PW 01792 630180 Welsh Refugee Council
info@welshrefugeecouncil.org.uk
Website
www.welshrefugeecouncil.org.uk
WEA CYMRU - Workers Education Association About
WEA Mission Statement. To enhance the life chances of adults and young people through the delivery of high quality education that promotes active citizenship, employability, cultural enrichment, social justice and health and well-being, giving due regard to the Welsh language and culture and the diversity of communities in Wales.
Services
Learning Opportunities (including ESOL). Volunteer Opportunities.
Address
University of Wales Trinity St David, Mount Pleasant campus, Swansea, SA1 6ED
Telephone Email Website
01792 467791 courseinfowest@weacymru.org.uk www.weacymru.org.uk
WEA Cymru
Well-Being through Work Service About
Wellbeing through Work is a double award winning and confidential service, which began in 2011. The service is free and available to individuals who live or work in the Bridgend, Swansea or Neath Port Talbot areas, work for an employer, are self employed or volunteer up to and including 16 hours a week. Wellbeing through Work has a team of experienced Occupational Therapists, Employment Advisors and Physiotherapists and can help individuals stay well in work by:
Services
❏ ❏ ❏
Address Telephone Website
Helping to develop coping skills for managing stress, worry and low mood. Providing advice about reasonable adjustments, accessing support with health issues and managing conflict in the workplace. Providing advice, guidance and support for managing muscle and joint problems.
Block A Floor 2, Neath Port Talbot Hospital, Baglan Way, Port Talbot, SA12 7BX 0845 601 7556 http://wellbeingthroughwork.org/about
Well-Being through Work Service
YMCA Swansea About
Swansea YMCA offer a great value service for the whole family and the business community. You’ll be amazed at what’s going on today in our unique venue in the heart of the city. Whether you’re young or old, we have something for everyone.
Services
Youth and Community - Health and Fitness - Arts and Music. Many different things on offer.
Address
1 The Kingsway, Swansea. SA1 5JQ
Telephone
01792 652032
info@swanseaymca.org.uk
Website
www.swanseaymca.org.uk
YMCA Swansea
Zac's Place
About
Breakfast Provision for those Sleeping Rough Monday and Friday Morning. Staffed by volunteers and in partnership with The Wallich, specifically for those who have slept rough on the streets that night or who are in crisis not only join us for food but specialised support. With regular visits from drug and alcohol team key workers, a dedicated nurse, community psychiatric nurse and housing support workers it is about a lot more than breakfast. It is an important gateway for accessing hostel spaces and supported accommodation in the city from the streets. The open access welcome environment, that has been a trademark reputation at Zac’s Place, makes it an environment where vulnerable people not only feel safe, but also supported and loved. On a typical morning we would see up to 25 people each morning for breakfast, apx 250 days per year
Services
Breakfast Provision for those Sleeping Rough Monday and Friday
Address
Gospel Hall, George Street. Swansea - SA1 4DQ
Email Website
exousiatrust@zacsplace.org www.zacsplace.org
Zac’s Place
Links African Community Centre
Gower College Swansea
Skanda Vale
Asylum Support Appeals Project
Hate Crime - Victim Support
Swansea Bay Regional Equality Council
Asylum Help
Hay, Brecon and Talgarth Sanctuary 4 Refugees
Swansea Carers Centre
Athena Counselling Service
Hiraeth Hope
Swansea Council for voluntary service
BAWSO
Housing Options
Swansea Library
British Red Cross
Info-Nation
Swansea City of Sanctuary
Caer Las
Migrant Help
Swansea Mosque
Citizens Advice Bureau
Swansea MIND
Ty Arian - Solicitors
City Temple
NLS Solicitors
Coeden Fach
Re-Cycle
Welsh Refugee Council
Communities First - Swansea
Red Cafe Mumbles
WEA Cymru
Cwmtawe Action To Combat Hardship
Samaritans
Well-Being through Work
Displaced People in Action
SANDS Cymru
YMCA Swansea
Ethnic Youth Support Team: EYST
Shelter Cymru
Zac's Place
Click on Any Link!
Swansea Bay Asylum Seekers Support Group
Unity in Diversity
Links:
Directory of Services:
Gallery: UiD Website
@uidswansea
UiD Community Group
Storytelling Willow Basket Making Who we are
UiD FC Group
More…...
Mobile App
Web Version
UiD ESOL Blog Click on Any Link!
Printable Version
Video English Lessons More…...
Video Computer Lessons
Find out more about UiD - www.uidswansea.wordpress.com
*Note that this directory is in development, additional/updated information regarding existing or new services would be very welcome. Contact: wayneyare@gmail.com