Re: Health and Disability update at level 2 Kia ora As we move to Alert Level 2 in response to COVID-19 we want to reassure you that, like at Levels 4 and 3, the safety and security of our people and our clients continues to be our priority. We’ll continue to give New Zealanders the help they need online and over the phone. It’s easier and safer for people, and we’ve shown over the past several weeks it works well. People can: • use MyMSD • call Service Express on 0800 33 30 30 • call us on 0800 559 009 We encourage people to use MyMSD as their first option to apply for help with things like one-off costs for food. If people can’t use MyMSD or still need help, that’s the right time to call us. There may be times when we’ll need people to come in for a face-to-face appointment. If this happens, we’ll talk with them about booking an appointment at a time that suits them. We’ll continue to work in line with Government and Ministry of Health guidelines. This means we’ll be limiting the number of people in our service centres at any time, providing hand sanitiser for everyone to use, and increasing our cleaning schedule. To help us operate safely, our sites will look a little different and people won’t be able to come into a service centre unless they have an appointment. They’ll still be able to bring their kids, someone from their whānau, or a support person with them but we’ll need them to let us know who they will be bringing with them before the day of the appointment – this supports our requirements around contact tracing. Please forgive us if you have already received this email from another MSD staff member. We want to make sure we’re keeping our key partners, agencies and community groups who are supporting our mutual clients in the loop. If you have any questions or want to talk anything through, please email or call me. Stay safe and take care. Nāku iti noa, nā
Debra Mikaere | Health & Disability Coordinator – Bay of Plenty Phone: DDI 07 921 8145| D2D 78145| M 029 201 4820 | debra.mikaere001@msd.govt.nz Ministry of Social Development, 2nd Floor, 1207 Pukuatua Street, Private Bag 3016, Rotorua 3046 MSD purpose: We help New Zealanders to be safe, strong and independent Manaaki tangata, manaaki whānau