WORKSHOP for HEALTH CARE TEAMS Playing the Game: Exploring privilege and inequity in getting to the doctor In this interactive workshop, participants will join their peers in playing a ‘Snakes and Ladders game with a difference’. The game is based on key findings from a recently completed study of general practice reception processes, funded by the Health Research Council of New Zealand. The study explored the ways that reception processes, at the point of entry to the health system, pose barriers to access for people who experience social marginalisation. It also explored solutions. The aim of the workshop is professional development for health care teams, especially general practice teams. It is an opportunity to have fun while exploring the experiences of patients, receptionists, and practice managers involved in the patient journey to care. Participants can expect an enjoyable, informative session with lots of discussion!
WORKSHOP FACILITATOR Pat Neuwelt PhD, FRNZCGP, FNZCPHM is a Canadian-‐born physician and medical academic. Pat’s clinical experience includes general practice (Canada and New Zealand), palliative care, and public health medicine. Pat is a health services researcher, and an honorary academic at the University of Auckland. Her research focuses on addressing inequities in access to primary care in New Zealand. This workshop is the translation of Pat’s most recent research.
WHAT WORKSHOP ATTENDEES HAVE SAID “In a previous workplace everyone had to spend time on reception when they started. This gave them a clear experience of the face of the organisation.” – receptionist “I now have so many ideas to being to the table. It could be such a neat tool at a staff meeting. A great way to bond and take a step back and see things from others’ perspective.” – practice manager “The workshop was valuable to me. I’ll consider changes to our waiting room.” -‐ GP “The workshop made me think about patients’ experience of the service I provide and how that can impact their whole feeling.” – receptionist Is the game/workshop a valuable educational tool? – “Yes, for receptionists, practice managers, GPs, nurses, medical / nursing students, general practice owners.” (most participants)