Employers of Choice 2019

2019

Sunday September 1, 2019

2 | Sunday, September 1, 2019

EMPLOYERS OF CHOICE

INTRODUCING THE

2019 EMPLOYERS OF CHOICE KARRIS GOLDEN

newsroom@wcfcourier.com‌

‌A company boasting thousands of employees and multiple locations may appear to have little in common with a small business housed at a single site and staffing fewer than 20.

However, the Courier’s 2019 Employers of Choice honorees demonstrate that a great corporate culture starts with a sense of family.

Regardless of the company size, industry, or field, nominators of the 2019 class consistently praised their employers for making them feel like part of a family. Employees said this shines through in flexibility and work-life balance; competitive benefits; volunteerism and philan-

thropy; fun work environments; opportunities for telecommuting; and generous paid time off.

Across the board, each honoree selected as 2019 Employers of Choice has retained longtime employees for a decade or more.

This means Cedar Valley employers have bested national averages.

Nationwide, the median time frame both wage and salary workers have been with their current employer is 4.6 years, according to the Bureau of Labor Statistics.

On the recruitment side, 2019 Employers of Choice say they work

hard to compete in what continues to be a job-seekers market.

In October 2018, Iowa’s unemployment rate dropped to 2.4% — a historic low, according to the Office of the Governor. By December, Iowa’s was the lowest unemployment rate in the nation.

The state’s numbers have hovered at those levels since then, and unemployment rates throughout the Cedar Valley chart below the Iowa average.

To compete, 2019 Employers of Choice have continued to get employee feedback on things that range from personal and career development to making work fun.

Each honoree does this in its own way. In this special section, you’ll

learn about successful entrepreneurial enterprises, dedicated caregivers, community-focused financial institutions, and thriving family businesses. For each, nominators said they found a home away from home: CBE Companies Cedar Falls Utilities Community Bank & Trust CUNA Mutual Friendship Village MercyOne Midtown Development Peoples Community Health Clinic Peters Construction Corp.

Ronan Industries Veridian Credit Union Waverly Health Center

Ronan Industries finds success in team-building, camaraderie KARRIS GOLDEN

newsroom@wcfcourier.com‌

‌ ATERLOO — Ronan IndusW tries Inc. may manufacture wood shipping and packaging materials, but what it builds is better people, said John Flessner.

“I have witnessed the company grow. ...They have never lost focus on the care of the personnel,” said Flessner in nominating Ronan Industries as a Courier Employer of Choice.

Founded in 1999, Ronan Industries designs and manufactures wood shipping packaging and containers for wholesale clients.

Flessner has been at the company for 10 years. In that time, he’s witnessed the company’s growth, with added employees and expansion to two facilities.

Founder Ronan Schwickerath emphasizes teamwork and steady improvement.

“We try to create an atmosphere that is positive and always pushing to make things better,” he explained. “Our management team is very involved in the day to day operations so they are work-

Ronan Industries Inc. Production: 3805 W. Airline Highway Packaging: 3136 Wagner Road (319) 433-0821 Ronan.Industries.com BRANDON POLLOCK, COURIER STAFF PHOTOGRAPHER‌

Christian DeMoss loads wood pieces cut on a CNC panel saw at Ronan Industries in Waterloo. ing directly with the employees building morale and continuous improvements.”

Schwickerath and his wife, Lisa, set the tone by creating a positive, close-knit workplace.

“I believe it is important to be part of something; that’s how we socialize,” said Schwickerath.

“Maintaining this in the workplace keeps everyone involved and makes it a positive atmosphere.”

As a result, team-building happens on and off the clock, with small events, lunches, hockey games, and even comedy shows for employees.

“I think they really enjoy these times,” said Schwickerath.

The camaraderie extends to how employees interact with each other, customers and the community.

“The best thing about Ronan Industries is that our employees care about our customers and vendors like we do ourselves,” he said. “If they have an emergency, we pull together and make it our emergency.”

To find new talent, the company foregoes traditional advertising, Schwickerath explained.

Instead, the company opts for

Employees: 60-plus individual interactions.

Schwickerath believes that’s the best way to communicate what it’s like to work at Ronan Industries.

“We use recruiters, ... so we get a one-on-one with each new employee before they start,” he explained.

Existing employees receive annual performance reviews and also have opportunities for cross-training.

When it came to compensation, Schwickerath drew on his own experiences to develop the company’s salary and benefits packages.

“In the very beginning, I al-

Business focus: manufacturer of wholesale wood packaging products for domestic and international shipping Leader in: custom designed pallets and crates and ISPM-15 heat-treating ways wanted to make sure the employees always had insurance and benefits,” he said.

Ronan Industries offers health, dental, optical, and accident insurance, and there is an IRA plan for employees who have worked there two or more years.

Another benefit is Schwickerath’s kindness, said Flessner.

“They are very good about helping employees better themselves (and) show compassion for those employees who are struggling financially,” he said. “The bottom line is that Ronan has a good heart and does what he can to give back to his employees and the community.”

Sunday, September 1, 2019 | 3

EMPLOYERS OF CHOICE

Work-life balance important at CUNA Mutual Group KARRIS GOLDEN

CUNA Mutual Group

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‌WAVERLY — Bryan Shannon has more than a good job.

“It’s not just a job; it’s a purpose,” he explained. “CUNA Mutual Group was built with the credit union movement in mind: ‘People Helping People.’ That, as well as great benefits and excellent culture, keep me happy to come back day after day, year after year.”

CUNA Mutual Group is Waverly’s largest employer. Its corporate headquarters are in Madison, Wis. The business’s products include insurance, financial services, and technology solutions for credit unions and their members.

The company strives to create a welcoming, relaxed, and open culture, said Jim Denholm, site leader and vice president of hu-

2000 Heritage Way (319) 352-4090 CUNAMutual.com Employees: 550 in Waverly Business focus: helps credit unions navigate the ever-changing financial landscape THOMAS NELSON, THOMAS.NELSON@WCFCOURIER.COM‌

Employees KaOnna Creighton and Angel Kelly at CUNA Mutual Group. man resources and employee experience.

“Employees of CUNA Mutual Group can show up as their true, authentic self,” he explained.

Leader in: providing credit unions with know-how, experience and proven products “We know from employee surveys that they … appreciate the work-life balance and believe their managers support them.”

Many Employers of Choice

WE’RE HONORED!

THANK YOU

to our employees for honoring us with this recognition.

Without them we could not provide the care we do. We are as thankful for them as they are for us.

Our employees keep our patients Clarksville | Waterloo (319) 874-3000

www.peoples-clinic.com

smiling !

nominators said CUNA Mutual Group’s compensation and benefits, corporate culture, and work environment are unparalleled.

“CUNA Mutual Group puts employees and customers first,” said Jessica Buck. “We are always looking for innovative ways to better serve our customers and employees.”

The basis of the culture are the company’s well-established corporate values, said Sharina Sallis, community relations manager. These include: Work with passion Maintain focus Generate innovation Uphold integrity Foster collaboration Promote inclusion Act with courage The company’s location and long list of benefits encourages

a long career at CUNA Mutual Group, said nominator Marcia Swanson.

“I have worked here for 34 years and have never considered going anywhere else,” said Swanson. “Our salary and benefits package recognizes the contribution we make to the company and allows us to live a good life.”

Full- and part-time employees have options that allow them to work from home.

“What I value most about working for the company is the people,” said Jamie Weitzenkamp. “The company has a strong commitment to a healthy work-life balance. I do not have to worry when personal events require me to take time off work.

I know management and my co-workers will support me. We take care of each other.”

4 | Sunday, September 1, 2019

EMPLOYERS OF CHOICE

Connecting with people the core of

VERIDIAN CREDIT UNION KARRIS GOLDEN

Veridian Credit Union

newsroom@wcfcourier.com‌

‌ ATERLOO — Success has its W advantages.

In less than a decade, Veridian Credit Union has expanded into new markets, offered new financial products and services to members and increased earnings.

And despite doubling its workforce in that time, CEO Monte Berg retains a practice he’s had for 29 years at Veridian.

“I am always amazed to see (Monte) walk into various departments and greet everyone by name,” said Brett Engstrom.

“He clearly values everyone here and understands what makes our credit union great.”

It’s not a trick, though Veridian recently surpassed 900 employees in Iowa and southeast Nebraska. Berg puts learning — and remembering — all the names down to hard work.

He has no plans to stop; connecting with people is the core of the business.

“If we treat our members and each other with kindness and compassion, and we’re helping them meet their financial objectives, it helps everyone feel accepted and valued,” Berg explained. “Treating each other with dignity and respect can help everybody succeed together. That’s what Veridian tries to improve and perpetuate.”

For some employees, that comes in the form of financial security during difficult times.

“I went through breast cancer treatment in 2016-17,” said Sarah Corkery. “This can bankrupt people, but it only cost us the minimum, annual out-ofpocket expenses.”

During her treatment, Corkery lived at Iowa City Hope

1827 Ansborough Ave., Waterloo (319) 235-3328 VeridianCU.org Employees: 906 in the Cedar Valley, Des Moines, Cedar Rapids and Council BluffsOmaha regions Business focus: not-forprofit, member-owned financial services Leader in: providing lowcost financial products and serving underserved/underbanked populations

COURTESY PHOTO‌

Veridian Credit Union employees work a booth at the Hawkeye Fall Fest.

Lodge for six weeks. While she stayed at the patient lodging facility, the credit union offered her the option of telecommuting or working at a local branch. “(Veridian) was completely supportive.”

In addition, employees regularly receive reminders that hard work is noticed and appreciated.

“Employees receive support from all levels of management,” said Sarah McGovern. “My team had been working long hours on a big project, and our chief officers took the time to deliver a handwritten thank-you note to each one of them. The employees who received these notes were touched beyond belief.”

Such care and attention results in a culture that values empowerment and leadership, said Jenny Lidtke.

“Employees are encouraged

to make decisions, take on leadership opportunities, and be themselves at work,” she explained.

It’s all part of a generous “total package” Veridian offers its employees, said Kim Fettkether.

The package includes competitive compensation, cross-training and education, high levels of community involvement, and much more.

“Veridian understands that engaged employees lead to engaged and happy members,” she said.

Engagement is key, said Berg.

It starts with telling the story when new employees join the credit union team.

Before task-oriented training, new staff members go through the Veridian Experience program. These two-day sessions focus on learning about Veridi-

an’s mission, vision, and values, as well as the difference between credit unions and banks.

Sessions take place in Cedar Falls and Ankeny. During sessions, chief officers have lunch with new employees to get to know them and share information about their backgrounds.

Betsy Meehan developed the Veridian Experience to provide new employees with shared experiences, institutional knowledge and connections to longtime staff.

“Employees also have opportunities to grow and develop as leaders and professionals through training and learning opportunities,” she said. “These trainings … allow staff to tailor their leadership development to specific needs, so they feel confident in their work and leadership abilities.”

Fun is a keyword for all employees, said nominators. At Veridian, it often includes a service component.

Each year, the credit union offers each employee up to 12 paid volunteer hours for an organization of their choosing. In work spaces, there are theme days, such as “Flip Flop Friday” and “Take a Selfie Day.” On International Credit Union Day in October, each branch or department received a budget to fund random acts of kindness within their areas. Activities included donations to charitable organizations and food delivery to teachers and first responders.

“Service is a big part of what we do as a credit union, and that includes service to each other and to the communities in which we live and work,” said Berg. “The constant underlying piece focuses on how we work together — how we help each other and how we communicate with each other.”

Sunday, September 1, 2019 | 5

We’re honored to be an Employer of Choice

for the 3rd year in a row.

Learn more about our career opportunities with competitive wages and benefits at veridiancu.org/careers.

6 | Sunday, September 1, 2019

EMPLOYERS OF CHOICE

CBE Companies a place to grow a career KARRIS GOLDEN

CBE Companies

newsroom@wcfourier.com‌

‌ EDAR FALLS — When there’s C an opportunity to nominate CBE Companies as an Employer of Choice, Stephanie Perry is quick to do so.

“I started here as a collector going to college, thinking it was just another job to get me through until I graduated,” she recalled.

“After starting, I suddenly found that I had truly met my second family.”

That was 15 years ago. Since then, the company has provided her with a career.

“After getting promoted within the first year, I felt that this company was one that I could have a career with,” said Perry. “Fast forward: I have been given numerous opportunities to grow and develop and find the perfect spot here at CBE that plays to my strengths.”

Perry’s story illustrates what CBE Companies strives to provide employees, said Mary Phillips, chief human resources officer.

“We are a learning organization,” she explained. “We promote from within, and we have many different areas you can work in to expand your skills. …

We love to be able to watch people move and grow in our company.”

For example, many employees join the company as collectors and eventually work their way up to the information technology department. Others go on to become supervisors, managers, and directors.

“I love when I hear people say that when they first walked in the door of CBE they did not plan on this being a long-term career, and now they love their job and all the things they learned and the opportunities they have gotten,” said Phillips.

Like Perry, others nominators also found a support system.

“Supervisors are amazingly caring and patient and treat us like family,” said Sheanna “Shea” Strieter.

The nurturing environment

1309 Technology Parkway, Cedar Falls (800) 925-6686 CBECompanies.com Employees: 1,365 — 440 in Cedar Falls; 450 in Texas; 475 in the Philippines

COURTESY PHOTO‌

CBE Companies employees say the organization allows for professional growth and development. makes it easier to try new things, she explained.

“There is a lot of opportunity to learn new skills,” added Strieter. “Management meets with us on a regular basis to provide feedback on not only ways to improve, but they also provide feedback on things we have been doing well. … No good deed goes unrecognized.”

For 22 years, Nick Michael has worked in what he describes as challenging and rewarding positions.

“CBE Companies lives its core values of integrity, respect, innovation, continuous improvement, and leadership every day,” he said. “Senior management cares and does everything possible to make the work environment fun, rewarding and flexible.”

That’s a tall order in a challenging industry, Phillips acknowledges. Because of the training and development the company invests in each employee, CBE Companies also puts significant resources into retention.

Part of this effort includes volunteering for area organizations and close ties with Lincoln Elementary School in Waterloo, CBE Companies’ Partner in Education.

“We are very active in the United Way campaign and have already set our co-chairs and committee for the October cam-

paign,” said Phillips.

Employees regularly make the company a top Cedar Valley contributor, finishing fourth last year.

CBE Companies also offer a program called “Casual for a Cause,” which raises voluntary

Business focus: provider of outsourced call center services Leader in: professional customer support for government, higher education, health care, telecommunications, and utilities industries donations from employees who wish to wear jeans. The program raises more than $80,000 annually, which gives monthly,

impromptu donations to various charities.

Meanwhile, the “Fun Committee” organizes a variety of light-hearted activities — like snowman-building, paper airplane-making challenges and casino games — to help employees de-stress.

When Kristen Rowles joined CBE Companies 13 years ago, she didn’t expect to find such a fun, caring workplace.

The work is rewarding, too.

After starting as a debt collector, she’s moved up to her current position as manager of training.

“No one ever says they want to be a debt collector, but it has changed my life to see how dedicated this company is to showing consumers that there is a light at the end of the tunnel,” she said.

“We are here to help and support consumers through what are not the best times of their lives and to ultimately connect them to a solution.”

Sunday, September 1, 2019 | 7

EMPLOYERS OF CHOICE

Community Bank & Trust an environment of trust, respect KARRIS GOLDEN

Community Bank & Trust

newsroom@wcfcourier.com‌

‌ ATERLOO — When Kara W Shugar-Davis refers to her Community Bank & Trust family, she means more than a group of people who share in good times.

“My father passed away in 2018,” she explained. “Not only did (CB&T) give me time off work, Stacey Bentley and the executive management was at the funeral. ... The management also worked with the other branches to cover my branch so my employees could come to support me.”

That support system is integral to the bank’s culture, said Laurel Thompson.

“Leadership encourages a positive environment of collaboration and sharing of ideas to better serve the clients,” she said. “The interactions among co-workers and clients builds relationships, which is what life is truly all about.”

The mutual respect and caring environment have created a lively and inviting workplace, Brandy

422 Commercial St. (319) 291-2000 CommunityBT.bank Employees: 30 Business focus: full-service, technology-driven community bank providing consumer and commercial financial services

COURTESY PHOTO‌

Leader in: individualized attention and close customer relationships

Community outreach is part of the philosophy at Community Bank & Trust.

Higuera explained.

“I have never worked anywhere else where I actually love going to work every day,” she said.

The bank emphasizes community engagement, customer service and professional development, said Stacey Bentley, president and CEO.

“We’re very proud of our community engagement,” said Bentley. “We believe we have to give back to keep this a thriving community.”

Throughout the Cedar Valley, CB&T employees contribute more than 1,000 hours of service to a variety of organizations and

charities.

“The ‘Community’ in CB&T is what makes the organization great,” said Thompson. “Involvement in the Cedar Valley communities is encouraged through volunteer projects. Getting involved in the community while at work is great.”

This involvement includes a thriving relationship with the bank’s Partner in Education, Dr. Walter Cunningham School for Excellence, said Bentley. Employees read to students, serve as journal partners, assist with Please see TRUST, Page 12

422 Commercial St 11 Tower Park Dr 312 W. 1st St Waterloo, IA 50701 Waterloo, IA 50701 Cedar Falls, IA 50613

3.00% * APY

www.communitybt.bank/GO

*3.00% Annual Percentage Yield (APY) will be paid on balances up to $10,000. To obtain 3.00% APY account must meet all the requirements listed below. An interest rate of .10% (with an APY ranging from 3.00% to .39%) will be paid on balances of $10,000.01 and greater if account requirements are met. Account requirements to earn premium APY include: 10 Visa Check Card point-of-sale transactions* posted per statement cycle with a minimum combined transaction amount totaling $100, enroll in on line banking, receive eStatements with valid email address, set up a direct deposit or auto-payment minimum of $250 cumulative per statement cycle, and download the mobile banking app. *ATM transactions do not count towards the total. A rate of .01% Annual Percentage Yield will be paid on all account balances not meeting account requirements. A $5 monthly statement fee will be assessed on all accounts receiving a monthly paper statement after 90 days and may reduce earnings. Rates effective as of 8/23/2019 and are subject to change at our discretion. Limit one GO checking or Maxx Checking account per Tax Identification Number. Fees may apply to account related services. MEMBER FDIC

8 | Sunday, September 1, 2019

EMPLOYERS OF CHOICE

CFU strives for healthy, happy employees KARRIS GOLDEN

Cedar Falls Utilities

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‌ EDAR FALLS — Nine times.

C That’s nine years — in a row.

That’s how long Cedar Falls Utilities employees have claimed a place for their company on The Courier’s list of Employers of Choice.

Adulation hasn’t diminished.

“We are blessed with the best,” said Ashley Hovey. “The management is fantastic. The coworkers are great. Everyone is very supportive of each other.”

Newcomer Mike Litterer was grateful to secure employment at CFU. “I am continually impressed with the organization’s commitment to our community and employees,” he said.

Many employees appreciate the company’s open flow of communication in all directions.

“Family comes first here,” she added. “There is a wonderful family- and work-life balance here.”

Employee Joe Smith pointed to the public utility’s mission: “to provide our customers with innovative, high quality services that bring the best value to the community.”

“I love working for a company that has such a mission and delivers on it,” Smith said.

At CFU, Smith also found a support network that extends beyond work hours.

“They are family-centered and care about my quality of life at home and in the office,” he explained. “They gave me a lot of grace and support as my wife was battling cancer this past year. That meant the world to me.”

As CFU general manager, Steve Bernard wants employees to have everything they need to do their jobs.

“From my perspective, we’re pretty proud to be named an Employer of Choice again, because it says we provide an environment employees can flourish in and that employees

1 Utility Parkway (319) 268-5280 www.CFU.net Employees: 194 Business focus: municipal provider of communications, gas, water, and electrical services Leads field in: providing innovative, high-quality public services

PHOTO COURTESY OF CFU‌

ployees can be proud of, said take pride in where they’re at,” go home in the evening.”

Bernard said.

CFU offers a generous com- Bernard.

It’s important that CFU pro- pensation package and also “The way you treat your emvides employees have what they strives to be a company em- ployees is the way you treat need to do their jobs well, he explained. As a result, he stresses attention to things others might consider small details.

For example, field workers were fixing underground cables in July, when heat indices topped 100 degrees.

“They made a point of speaking up to thank management for giving them the tools they needed to do the job efficiently and safely,” Bernard recalled.

“That’s really gratifying to hear. They told us they’d had other employees who expected them to buy their own tools; it was like pulling teeth to get anything.”

The company also employs a health and safety coordinator, who goes to job sites and evaluates safety and ergonomics. A physical therapist helps employees stave off repetitive motion injuries.

It’s an added touch provided by few employers, said Bernard.

“It’s a sign that we want our employees to be healthy — to have no aches and pains and physical challenges when they

your customers,” said Susan Abernathy, employee and legal services director. “We emphasize continuous improvement — how to make better experiences for our internal and external customers.”

Sunday, September 1, 2019 | 9

EMPLOYERS OF CHOICE

MercyOne employees tout organization’s workplace culture KARRIS GOLDEN

MercyOne

newsroom@wcfcourier.com‌

‌ ATERLOO — Longtime emW ployees of MercyOne say the organization has always offered a rewarding career.

MercyOne recently placed renewed emphasis on workplace culture, said Jack Dusenbery, president and CEO of MercyOne, Northeast Region.

The initiative has already proved to deepen employees’ connections with patients and colleagues, he added.

“We have mission, vision, and values to be proud of and have recently transformed our culture across the system,” said Y. Michell Wright, supervisor of the Nuclear Medicine Team. “I have worked for the organization for over 30 years and look forward to going to work every day.”

Dusenbery has heard similar comments from other employees.

“This has always been a great place to work,” he said. “I now

3421 W. 9th St. (319) 272-7050 MercyOne.org Employees: 3,000 Business focus: provider of connected academic health centers, clinics, medical centers, and affiliates COURTESY PHOTO‌

Colleagues from hospital patient accounts in Waterloo celebrate being “ONE” during the MercyOne statewide launch week. have had people who have been here 35, 40, and 45 years that this focus on culture has re-energized and sustained them in their work and made them feel more empowered.”

The initiative highlights MercyOne’s five Key cultural beliefs: Be one Own it Innovate

Improve daily Personalize care “MercyOne engaged every employee — 20,000 of our colleagues from actors the state — and put us all through culture training,” said Ryan Meyer, vice president of operations, MercyOne Northeast Region.

“This gave everyone tools and techniques for building and

sustaining the MercyOne so it’s something we live every day and cascades throughout the organization.”

Through culture training, employees developed five key results to identify areas of opportunity. These included excellence in consumer experience; team engagement; quality; ambulatory growth; and sustain-

Leader in: delivering high-quality health and wellness services able growth and efficiency.

These key results help drive momentum, said Meyer. For new employees, workplace culture is a key feature of orientation sessions.

“It’s an experience for anyone who’s new, regardless of their job,” he explained.

Please see MERCYONE, Page10

Join our Circle of Care!

Apply today at MercyOne.org/careers.

10 | Sunday, September 1, 2019

EMPLOYERS OF CHOICE

Employees feel like family at Midtown Development KARRIS GOLDEN

Midtown Development LLC

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‌ ATERLOO — Nearly two W decades ago, Michele “Mickey” Heronimus needed a second part-time job.

A Courier “help wanted” ad for Midtown Development LLC caught her eye.

“I called on Friday night, and she called me to come interview on Tuesday,” Heronimus recalled. “By Thursday, I was working here.”

She quickly became a fulltime employee. Among the perks of the job is its location in the Black’s Building.

“We’re right in the middle of downtown, with all sorts of things to do and places to eat within walking distance,” she said. “It’s interesting and exciting.”

The location puts Midtown Development employees in the center of everything, said Donna Nelson, co-owner and co-founder.

“We can see everything from here,” she said of their seventh-floor offices. “When there’s a parade or Irish Fest or some other event, we all stop and watch from the windows.”

Heronimus retired from Midtown Development in 2009, and then she immediately returned part time — every day for 30plus hours each week.

“It’s a fun place to work,” she said. “They make me feel like family.”

MercyOne From 9

Laurie Walker is a registered nurse and has worked for the organization since 1989. She said she continues to work full time, largely because MercyOne continues to support her concept of what nursing should be.

“I have always felt respected and appreciated for what I bring to the organization,” said Walker. “MercyOne continues to

501 Sycamore St., Suite 710, Waterloo (319) 235-1521 Nelson501.com Employees: 12 Business focus: development of commercial office space and residential properties Leader in: developing and restoring historic buildings

Dave O’Malley agrees.

“It’s one big family — great people,” he said. “We work hard, and it’s still fun to come to work after 12-plus years.”

Donna and her husband, Vern Nelson Sr., cultivate that feeling, say Courier Employers of Choice nominators. Half of the employees are family — two of their children, their spouses, and one grandson.

The remainder of the staff

have worked there long enough to be embraced as part of the brood, said Jeff Shubert.

“The support I get is the best,” he said.

For more than 60 years, the Nelsons have developed and restored properties. From their shared office in the Midtown Development suite, they help preserve the city’s historic buildings and shape what’s next for downtown Waterloo.

“I would hate to go to a place where it wasn’t fun to work,” Donna Nelson explained. “I assume that employees feel the same way.”

Most employees have been with the company for 10 or more years and have come to appreciate the Nelsons’ passion for developing downtown Waterloo.

“The guys are always finding little things when we’re working on a restoration project — old

ads and other things,” she said.

“They’re always really careful with everything, and whenever they find something, they bring it to me right away. They know I’ll save it; I save everything.”

The Nelsons believe helping employees balance work and life is a given, said Donna Nelson. The company offers health insurance, paid time off and other benefits. In addition, the company strives to ensure employees know they have a support system.

“Emergencies come up; that’s life,” said Donna Nelson. “We help where we can, with the medical and other things, but we also want (employees) to know they can take time off for those emergencies.”

be current and is always looking for ways to better serve the very important people of our great community.”

Judy Powell, a registered nurse, appreciates that MercyOne accommodates flexible scheduling to allow employees a better work-life balance.

“Our staff remain on the cutting edge of new care techniques to improve quality of life and quality care,” said Powell. “We have huddles and department meetings and trainings. Our top

leaders are working daily to keep us on the cutting edge and spend time on the floors to talk directly with employees, because they have great ideas, too.”

These factors make Wright grateful for her job — and proud.

“I have a great work-life balance,” she said. “Leaders communicate well and are always looking for ways to improve.

These experiences drive MercyOne’s emphasis on workplace culture, said Meyer.

“We set the stage for our

colleagues to tell stories about the work they’re doing and the things they see every day,” he explained. “It helps us recognize employees who provide exemplary service as well as provide feedback. All this ties back to our cultural beliefs.”

Overall, this sharing reinforces what Dusenbery appreciates about the organization.

During a recent safety call, he heard a story he found especially powerful.

“A member of our radiology

staff had just clocked out and ran into someone who seemed lost and confused,” said Dusenbery.

“We coach that you help someone — don’t point, take the person where they need to go. This staff member went way beyond that. Even though they’d already clocked out, they took the person where they needed to go and stayed with them until they felt more comfortable. When I hear things like that, it shows me our colleagues really care about our patients.”

KELLY WENZEL, COURIER STAFF PHOTOGRAPHER‌

Donna Nelson, center, laughs with her husband Vern Nelson Sr., left, and Nelson Properties employees as they celebrate three August birthdays on a recent afternoon.

Sunday, September 1, 2019 | 11

EMPLOYERS OF CHOICE

Family is a priority at Peters Construction KARRIS GOLDEN

newsroom@wcfcourier.com‌

‌ ATERLOO — The construcW tion business presents a difficult equation to solve.

Weather, project dry spells and the need to travel long distances for work can wreak havoc on a construction company’s recruitment efforts.

Yet even after a year of record rain, cold and snowfall, Peters Construction Corp. was well positioned to provide for employees, said President Brad Best.

“We’ve been very fortunate to recruit and retain wonderful, skilled employees in a tough market,” he said. “We do our best to be transparent about the challenges and opportunities in front of us.

We celebrate the wins, too — what went well and why it went well.”

Retention efforts focus on everything from work-life balance, compensation, safety, benefits, and more.

“Our team has constant opportunities to get better,” said Gabe Berger. “In addition to a focus on developing new skills and new leaders, Peters has a large number of employee shareholders, creating a very unique opportunity for those that are part of our team to be owners of the company.”

In addition, Peters bids on regional projects as often as possible, so employees can be no more than an hour’s drive from the Cedar Valley at the end of the workday.

“Family is a priority for our company,” said Joey Rains. “It is more likely that Brad would be disappointed that you skipped a family event for work than he would be if you asked for time off.”

Laura Kann also appreciates the workplace culture.

“I never miss a child’s school performance or a doctor’s appointment because Peters gives me the freedom and flexibility to adjust my schedule to meet the needs of my family,” she said.

“I don’t need to use vacation or personal time to attend events or appointments with my children.”

Although Best has been with

Peters Construction Corporation 901 Black Hawk Road (319) 236-2003 PetersConstruction.com Employees: 65-70 Business focus: commercial the company for 19 years in various capacities, several employees have many more years on him.

One even marked his 45th anniversary with Peters this year.

Part of the longevity comes from doing things differently, said Best.

“In construction, there’s a lot of fluidity,” he explained. “A project can last one day or two years.

It’s challenging to forecast out too far, but we try to do a good job of being out in front of things.”

Peters recruits new employees through programs offered by Hawkeye Community College and the University of Northern Iowa in Cedar Falls. Another facet of these efforts is using current staff as mentors and trainers.

“We empower our people to train that new generation and integrate technology into our practices,” said Best. “These tools and techniques have helped us work more efficiently and safer.

With iPads, laptops, and computer-generated processes, this is a much more technical industry than anyone ever thought it would be.”

The investment continues to pay off, developing the team at all levels of the company, noted Gabe Berger.

“There are a variety of training opportunities through both Master Builders of Iowa and through the apprenticeship program that we have partnered with Hawkeye Community College to help create,” he explained.

The varied, regular opportunities for professional growth have made a big impact on employees, said Ryan King.

and industrial general construction, specializing in large, local projects Leader in: ensuring customer satisfaction by placing a high value on employee excellence

COURTESY PHOTO‌

12 | Sunday, September 1, 2019

EMPLOYERS OF CHOICE

Peoples Clinic focuses on patient, employee wellness

ical director. She believes proud, happy employees are a testament to the clinic’s ability to care for its caregivers.

“The average turnover for a health care provider is five years.

Many of ours have been here longer than that,” said Duclos, now in her 26th year at the clinic.

“I (recently went) to a conference where we brainstormed ways to bring joy into the workplace,” she added. “It’s a common topic, because for health care providers and nurses, there’s a 50% burnout rate.”

With this in mind, Duclos strives to cultivate playfulness

whenever appropriate.

“I try to find the energy in the room and tap into the fun,” she said. “You’re spending eight hours every day with these people; it can be fun or it can be a misery. This is your life.”

This positive workplace culture results in positive patient interactions, said Melissa Dunlevy.

“Our clinic’s mission statement is ‘providing access to affordable, compassionate, high quality health care for all,’ which does encompass our daily goals and each individual interaction with our patients and community,” she explained. “Our

patients are viewed as a whole person; we are mindful of their financial, social, legal, transportation, and mental health needs and about their successes and goals.”

This year, Peoples Clinic celebrated its 20th anniversary at its current location in downtown Waterloo. The 40,000-squarefoot facility includes medical, dental, urgent, and emergency care as well as counseling, laboratory, X-ray, and pharmacy services.

“We like to say there are patients out there who don’t know they’re our patients yet,” said

Chris Kemp, CEO. “Our goal is to expand where there are needs in the community.”

This includes a rural satellite clinic in Clarksville, called Peoples Clinic Butler County. The health center opened in 2008 and is staffed 2.5 days per week.

It is one of several initiatives the clinic has developed in recent years, said Kemp. Employees had suggested ways to help current and prospective patients with issues like transportation, homelessness, food insecurity, and communication barriers.

“We’ve been trying and working very hard to make sure this is a great place to work,” she said.

“We didn’t expect such a reaction. … This is a big deal to us, that our employees nominated us as an Employer of Choice. It brought tears to my eyes.”

Nominators said the upgraded facilities, expanded programs and added providers, equipment, and services have improved the clinic’s ability to help people of all financial situations.

“Peoples Community Health Clinic has been a mission-driven organization since its inception,” Oltman explained. “As we have grown and changed and adapted to meet the changing needs of our patients, we have had to be flexible to meet the needs of our employees also.”

mercial Street. The project reinforced the structure, pushed out the building’s walls, and added a second floor.

“Our clients love it,” said Bentley. “We have people who tell us they started banking with us because we made the investment in downtown Waterloo.”

The project has helped with employee recruitment, too.

“The prettiest view is from our break room — that great Waterloo skyline,” said Bentley.

In addition to a great building and competitive compensation package, the bank also offers excellent benefits and perks, said Rachel Jaynes. This includes en-

couraging employees to balance work and life and allowing room to manage unexpected personal emergencies.

CB&T also makes a significant investment in its employees through cross-training, feedback sessions with supervisors and Bentley, and professional development opportunities, said nominators.

“We as employees get great feedback from managers and supervisors as well as other co-workers on a job well done and aspects where we can better ourselves,” said Rachel Fettkether.

The bank offers a formal men-

toring program and a 30-day sabbatical for employees with at least 10 years of service to CB&T. “The sabbatical is a complete lock-out from the bank, and it’s a time for the employee to complete their bucket-list goal. Then they share their experiences when they return,” said Bentley.

“As more employees share about their sabbaticals, this is becoming more real to employees. It’s been such a great program.”

In the next year and for many more to come, Bentley’s focus will be on discovering the full depth of what employees have to offer. She will meet one on one with staff members to talk about

their talents and skills.

It has benefited the bank’s employees and customers in the past, Bentley explained. Two employees demonstrated a gift for working with older clients and party planning. They were given free range to start a special group for customers aged 55 and older, and it was a huge success.

“I know there’s more of that that I need to uncover,” said Bentley. “If someone likes plants or painting, … how can we leverage that in our bank? Those are the things I want to work on. Employees will feel more connected and valued, and it will enhance our clients’ experiences, too.”

KARRIS GOLDEN

Peoples Community Health Clinic

newsroom@wcfcourier.com‌

‌WATERLOO — Staff at Peoples Community Health Clinic are part of the “Peoples family,” said Erika Nelson. “(The) clinic ensures their employees are taken care of, especially in a major time of need or uncertainty,” she explained.

“Employees are treated with dignity and respect.”

Melissa Oltman said the clinic’s sharing, supportive environment is behavior that is modeled “from the top on down.”

“It’s part of our culture,” she said. “It’s no surprise that a large number of our employees have been here for exceptionally long tenures.”

This comes from nurturing employees, said Cynthia Kress.

She has experienced it in everything from watching staff rally around a coworker with a personal crisis to the care supervisors take when providing professional coaching.

“My direct supervisor is someone I can talk to about anything, and I always receive helpful and positive feedback when I do so,” she said. “I plan to retire from Peoples Clinic because I love this job and my co-workers are family to me.”

Having a good time helps, too, said Dr. Sharon Duclos, co-med-

Trust From 7

the Northeast Iowa Food Bank’s backpack program at the school, and much more.

In addition, CB&T employees have marked 100% participation in the Cedar Valley United Way campaign for more than 20 years.

But perhaps the biggest testament to the bank’s community focus is its $4 million investment in the city’s downtown.

In October 2017, the bank completed the extensive renovations to its building on Com-

905 Franklin St. (319) 874-3000 Peoples-Clinic.com Employees: 50-plus Business focus: nonprofit provider of affordable healthcare to insured and uninsured patients COURTESY PHOTO‌

Employees at Peoples Community Health Clinic grab a bite to eat at the 2019 staff appreciation picnic.

Leader in: comprehensive, accessible, patient-centered care

Sunday, September 1, 2019 | 13

EMPLOYERS OF CHOICE

Team approach key to Waverly Health Center’s success KARRIS GOLDEN

Waverly Health Center

newsroom@wcfcourier.com‌

‌WAVERLY — In a city experiencing more than two decades of steady growth in everything from business to housing, it can be tough for its hospital keep pace.

That’s not the case at Waverly Health Center, said Emily Neuendorf.

“WHC is a remarkable organization because of its culture and dedicated staff,” she said. “As a locally owned and controlled facility, our staff and leadership have the ability to make decisions and implement change based on the needs of our community and patients.”

In the past 15 years, the health center has almost doubled its workforce, Neuendorf added.

Despite boasting one of the city’s largest employers, WHC remains a close-knit working environment.

“It is rare for an organization to keep its culture intact with rapid growth, but WHC has done just

312 Ninth St. SW, Waverly (319) 352-4120 WaverlyHealthCenter.org Employees: 470, full and part time Business focus: provide convenient, local health and medical services Leader in: personalized, high quality care with a smalltown feel BRANDON POLLOCK, COURIER STAFF PHOTOGRAPHER‌

has been a place that has a fairly flat organizational chart from an ego standpoint,” said Atty. “Everyone respects everyone else; other.” we don’t have those soap opera All employees are encouraged situations.” to provide input and ideas, said Local ownership and manageCEO Jim Atty. ment helps and ensures faster “In my five years here, this decision-making, he added.

From left, Danielle Barth, Betsie Frey and Sheila Fox meet with hospitalist Dr. Clay Dahlquist to discuss patient care before going on rounds at Waverly Health Center. that,” she said. “WHC’s employees live and breathe person-centered care, which translates into taking care of not just patients and their families, but each

“It really does take everyone to deliver patient care,” he explained. “Everyone works as a team. It’s great to see everyone come together to do that.”

Employer of Choice nominators lauded WHC for its investment in continuing education, professional development, leadership training and other programs.

“Our organization has a recognition program called ‘Spotlight on Values’ for our employees, providers and contracted staff,” said Beth Blake.

The peer-driven program allows employees to nominate colleagues for exemplifying any of the six organizational values: compassion, enthusiasm, excellence, innovation, integrity, and leadership.

Each quarter, the WHC engagement council and past recipients review nominations and vote for winners.

Please see WAVERLY, Page 14

We are honored to be an employers of ChoiCe! We pride our company on CONVENIENCE, SERVICE, COST & QUALITY! Thank you to our employees for all of your hard work and dedication to the company!

Ronan Industries, Inc., is located in Waterloo, Iowa; centrally located between St. Louis, MO and St. Paul, MN. We have been in business for twenty years. Our building facilitates 70,000 square feet between two locations and sixty (60) employees’ to better serve you.

Our employees’ can drill it, bolt it, nail it and steel reinforce it. Our capabilities are endless.

Ronan Industries Inc. • 3805 West Airline Highway Waterloo, IA 50703

14 | Sunday, September 1, 2019

EMPLOYERS OF CHOICE

Friendship Village cultivates win-win for employees, residents KARRIS GOLDEN

newsroom@wcfcourier.com‌

‌WATERLOO — Friendship Village has been a Courier Employer of Choice in the past — an honor its president and CEO Lisa Gates took very seriously.

“This is particularly close to my heart, because employees are my passion,” Gates said at the time.

The leadership team at Friendship Village viewed the honor as a strong indicator that employees enjoy their jobs and feel appreciated.

This realization lead the team to craft a specific goal.

“We decided we wanted to be an Employer of Choice,” she said.

“We believed this emphasis would help us focus on retaining existing employees and recruit new ones.”

As a provider of full-service retirement living, including geriatric health and wellness services, filling positions is difficult. This segment of the health care industry is the hardest hit by workforce shortages, and Iowa is no exception.

“Our staff becomes a part of residents’ lives, and vice versa,” Gates explained. “We work in our residents’ homes; they don’t live where we work.”

All signs indicate that needs will exceed the available applicant pool for the foreseeable future, said Gates.

U.S. Census Bureau statistics project the metro area’s population aged 65 or older will exceed 20 percent in the next five years.

Like other areas of the state, the Cedar Valley’s 85-plus age group is one of the fastest growing populations.

It’s a population longtime employees enjoy serving, said nominator Jayme Ollendieck.

COURTESY PHOTO‌

Staff and residents build solid relationships at Friendship Village.

PHOTO COURTESY OF FRIENDSHIP VILLAGE

Friendship Village employees dress up as characters from “The Wizard of Oz.”

Friendship Village

“We have the absolute best residents who love living at (Friendship Village) and always bring a smile to our faces,” she said.

However, feedback from anonymous surveys highlighted key areas in which Friendship Village could improve, said Kayla Funk, director of the facility’s Landmark Commons community.

“From our anonymous employee surveys, right or wrong, we knew there were areas in which we do better,” said Funk.

To that end, managers stepped up efforts to deliver professional development, opportunities for community involvement, and recognition of employee achievements and milestones.

In July, the organization launched It Takes a Village Childcare, a 24-hour center that can accommodate up to 105 children ages 5 and younger. It is open to

the community, with discounted rates for employees.

The center also offers residence volunteer opportunities, where they can forge multi-generational bonds.

“It’s a win-win-win for families, residents, and the community,” said Gates.

“We stepped up our training, too, with programming from Hawkeye Community College,” said Sherry Turner, director of compliance and education. “The latest is the Student Nurse Housing program.”

Through the initiative, students enrolled in the program can work at Friendship Village 20 hours per week. Students also are eligible to live at Friendship Village at a discounted rate of $200 per month, which includes utilities, laundry, and a board plan.

“When they graduate, they can

become a nurse here and receive tuition reimbursement,” Turner explained.

It’s a path many long-term Friendship Village employees from various career backgrounds have followed, said Diana Derifield.

“I started as part-time wait staff when I was in high school,” she recalled.

It was the same for Funk. She worked at Friendship Village part time when she was in college.

A full-time offer was extended when she graduated.

“They have watched me graduate, get married, start a family, and have been there with me as a family,” she said. “They care about their employees and want them all to succeed.”

In Derifield’s case, Friendship Village offered a full-time position and then paid for culinary

school.

Today, she’s director of dining services, and she’s been able to provide similar opportunities for other current and former staffers.

“I didn’t think I’d still be here 35 years later,” she said. “I fell in love with the residents, and it became my career.”

about our CEO that he makes the time and wants to do these presentations,” said Blake. “He From 13 knows how important it is for At a special ceremony, Atty staff to be recognized.” presents honorees with their Amber Smith agrees. “(It) is such a rewarding way awards.

“I feel this speaks volumes for employees to be shown that

they are valued, respected and applauded for a job well done,” she said.

Managers are intentional about sharing information, too, said Linda Hansen. Each morning, the management team meets for a brief, 8:45 huddle.

There, they discuss issues, concerns, information, and milestones.

“Transparency is alive here,” said Hansen In addition, WHC’s senior leaders meet regularly with individual staff groups.

“Every month, two administrators visit each department to listen to concerns, pass along information and just connect with the front line staff,” she said. “This makes everyone feel like a part of the entire health center team.”

Waverly

1400 Maxhelen Blvd.

(319) 296-7100 FriendshipVillageIowa.com Employees: 250 Business focus: full-service retirement living for people 55 and older Leader in: recruiting and retaining caring employees who take a personal interest in residents’ lives

Sunday, September 1, 2019 | 15

We are so thankful!

We’ve long felt that to become the retirement community of choice for Waterloo and the entire Cedar Valley, we must first be an employer of choice.

That’s why this award means so much to us. We think our people are something special and we are glad the feeling is mutual!

WE NEED YOU! Experience a positive and supportive work environment alongside people who truly make a difference in our family’s lives every day. There are many opportunities available. Visit our website or call to become part of an award-winning team.

(319) 291-8100

600 Park Lane Waterloo, Iowa 50702

www.friendshipvillageiowa.com

16 | Sunday, September 1, 2019

We’re committed to the success of our team members.

We want the best people to work at CUNA Mutual Group, so we offer a wide range of rewards and benefits to ensure once you’re here, you’re looked after through your entire career.

2019

Learn more at cunamutual.com/employeeexperience

CORP-1 221 083.1- 061 5- 071 7 ©CUNA Mutual Group, 2015 All Rights Reserved.

Beyond competitive compensation, a Corporate Success Sharing Plan, extensive life and health insurance options and various retirement packages, we offer additional benefits including on-site health clinics and wellness incentives; exercise facilities and instructor-led classes. We also offer paid parental leave, flexible working options and encourage everyone to dress for your day.