Info pack

Care Information Scotland

Your friendly pathway to care information and support in Scotland

Care Information Scotland Dear George, You recently contacted me through the CIS phone line, asking for more information in regards to your care situation. During our discussion, you mentioned it would be helpful if CIS sent you more information in regards to the support that might be available for you and your partner, Margaret.

I am thus including here the following: 1.Information Requested

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Carers Assessment Procedure and Waiting Times Carers Allowance Application and Waiting Times Respite for carers Community Alarm

2. Action Steps Checklist

A checklists containing a chronological list of the key action steps you need to take in order to access the support you need.

3. Action Steps Notebook

A notebook to record your conversations with social care professionals and other important information that you want to make sure you can go back to, when needed. The notebook is structured under clear headlines which ensure you record all the necessary details of each action you take towards accessing support. This notebook will facilitate your journey of accessing support by recording all data, which will then be easily available to share with social care professionals and other people you get in contach with, in regards to your caring situation.

4. Our phone conversation

Please find enclosed a printed version of our phone conversation. This will give you a chance to go over all the details in your time. Feel free to contact us should you need further clarifications on our conversations.

5. CISA Availability

Please find attached a sheet of my availability for the next year. By calling at those times, we ensure you talk to someone who is familiat to your care situation and will be able to support you in a more efficient way. However, should you find yourself in an emergency, please call us at any time.

Thank you very much for contacting CIS. I look forward to talking to you on the 11th of March at 2pm to ensure you have been given the support you needed. Do not hesitate to contact us, should you need to, before that date.

Yours sincerely, Kay 08456 001 001 from 8am to 10pm

OUR PHONE CONVERSATION George

Hi, I am calling as I have a few concerns about care. I recently fell in the church hall and have been in hospital for two weeks. My wife has osteo-arthritis and suffers of recurrent chest infections. I would like to know whether we might be eligible for any kind of support.

Kay

Hi George, could I please ask a few more details about your wife’s condition and any financial benefits or allowances you are getting currently?

George

Of course. We’ve actually been doing pretty good until now, so we are not getting any financial support.

Kay

Sounds as if you fit the allowance criteria so you can fill in an application form. Before you do that you will need to apply for a Carers Asessment. I can provide you with all the document you ill need to fill in plus guidelines to filling your details in. I also think it might useful for you to read about Respite Care and Community Alarms so I will include that in your information pack. Would you prefer that to be e mailed to you or sent through post?

George

We prefer post, please. Thank you. How long will it take?

Kay

I can give you the number for the Disability and Carers Benefits phoneline. They will be able to let you know what the current waiting times are. The number is 0807 987 567.

George

Thanks very much for your help.

Kay

Is there anything else I could help you with today?

George

No, that will be everything. Thank you.

Kay

Ok, we‘ll have that pack sent to you and we will ring you back in about two weeks’ time to make sure you got on all right with the details we provided you.

George

That’s great! I appreciate your support.

Kay

All right. Thank you for calling Care Information Scotland. Good luck with getting your Carers Allowance set up.

George

Thank you. Good-bye!

Kay

Good-bye, until next time!

YOUR CHECKLISTS

Carer’s Assessment

Carer’s Allowance

Contact your social worker or your local carers centre

Check how the allowance might affect your benefits

Meet the person who will do the assessment for you

Read through the eligibility terms, carefully

Sign the Carers Assessment form

Disability and Carers Service Benefit Enquiry Line for a claim pack

You will be sent the result of the assessment with recommended support

Respite Care

Your Carer Allowance will be processed and you will get a reply

Community Alarm

Read through and make sure you understand all types of respite care

Contact your local Social Work dept to ask about their policy regulations

Apply for Carers Assessment from your Local Authority

Contact a Community Alarm provider

Apply for a financial assessment through your local Social Work Dept

A care home supervisor will visit to talk about cost of installation

You will then be offered the type of respite you are entitled to

The system is installed and the lifeline is set up between you and the people you rely on

KAY’S AVAILABILITY Hi, George, In this table you can see when I am available, should you prefer to talk to me again. If you have chosen for us to store some of your personal data, that should make it easier and quicker to deal with your case next time. However, if you do not wish to share your details with us, it will be good for you to call duing the times I am available. This will ensure you are given the best possible and most efficient service.

Thank you for your cooperation.

Warmly, Kay.

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WHAT DO YOU THINK?

One of the core values of the Care Information Scotland is constant feedbacl between service users, service providers and policy and practice. We value your opinions and aim to respond to them.

Did you find any gaps in the information we provide?

Did you have any difficulty in contacting the organisations we signposted you to?

Do you have suggestions of other resources of care information and support?

What do you think we could be better at?

Other thoughts?