u n i v e r s i d a d
d e
l a s
a m é r i c a s
p u e b l a
ANNUAL
content 7
relevant study programs
13
prestigious faculty
19
research and artistic creation
23
outstanding students
39
UDLAP outreach
49 61
administrative efficiency
vanguard facilities
u n i v e r s i d a d
d e
l a s
a m é r i c a s
p u e b l a
message from the
president
T
he 2018-2019 academic year has been one of significant achievements. For the fourth consecutive year we were named the best private university in Mexico by El Universal newspaper’s ranking of “best universities”. We strengthened our position in the nation and abroad, and obtained awards for different areas of the university proving, with every step, UDLAP’s quality. Thanks to the community’s effort, we achieved 100% accreditation for all our licenciatura programs, and we engaged in social programs for disadvantaged groups in our country, earning recognition as a socially responsible organization. To make clear our efforts to promote research, 98% of our professors have graduate degrees, and a high proportion of them belong to CONACYT’s National System of Researchers. Their research projects allow the UDLAP university system to remain on the frontier of knowledge in each of its disciplines, which makes us one of the best private universities in this regard. The excellence of our internationalization program is based on the number of foreign professors on campus. Thanks to our international recruiting efforts, combined with our visiting professor program which each semester attracts 30% of them from universities in the United States and Europe, one of every four professors in campus is foreign, thus contributing academic excellence, global experience, and constant pertinence for our students. The academic mobility program for students has programs in over 250 universities worldwide, allowing them to acquire a global experience that is indispensable in the current world. Finally, our academic mobility programs for the faculty lets them choose from over 90 teaching institutions abroad – among them Cambridge University in the United Kingdom – to keep up with new international educational trends.
Our integral formation model – a fundamental part of our teaching system – continues to work through our cultural and sports representative teams. The former traveled to different parts of the world, showcasing the artistic quality of the university, enriching the internal cultural environment, and being present in over 300 national and international stages; the latter proved their outstanding participation by maintaining the first places in different sports competitions. Being a financially healthy institution has allowed us to continue to make investments and to renovate the facilities for all academic and administrative support services, thus offering the quality that distinguishes us. We will continue to work on reaffirming our mission to be the best private university in Latin America and continue to prepare citizens who understand their role in the development of a democratic, supportive, and competitive society.
6
RELEVANT STUDY PROGRAMS
RELEVANT STUDY PROGRAMS
ANNUAL REPORT 2018 - 2019
7
55%
OF THE LICENCIATURA PROGRAMS PROGRAMS IN THE SCHOOL OF ENGINEERING ARE ACCREDITED BY AN INTERNATIONAL ORGANIZATION
100%
OF ELIGIBLE
LICENCIATURA-ACADEMIC
PROGRAMS ARE ACCREDITED BY A NATIONAL ORGANIZATION
The results achieved by udlap during this period have surpassed expectations in the development and makeup of the study programs, which have always had the highest quality standards. The accreditations of study programs are proof of the excellence that characterizes the university. As part of the continuous improvement program, in 2018 we maintained and achieved accreditation from national organizations for all applicable licenciaturas.
UDLAP’S LICENCIATURA IN BIOLOGY IS THE ONLY FOREING ACADEMIC PROGRAM TO HOLD AN ACCREDITATION BY THE ROYAL SOCIETY OF BIOLOGY OUTSIDE THE UK
Since the recent accreditation from ABET for the Chemical Engineering, Food Engineering, and Mechatronics Engineering licenciaturas, 55% of the licenciatura study programs in the School of Engineering are accredited by an international organization.
National Accreditations UDLAP maintained its commitment to the academic quality of its programs at the licenciatura and graduate levels. During this year, 15 licenciatura programs maintained their accreditation; therefore, 100% of the study programs that can be accredited by national organizations now have this distinction.
Professional Practices
RELEVANT STUDY PROGRAMS
International Accreditations
8
In August 2018, the Licenciatura in Biology obtained the Advanced International Accreditation from the Royal Society of Biology, a leading organization in Biological Sciences from the United Kingdom, which recognizes universities that have contributed significantly to the advancement of biological sciences. UDLAP is the only institution outside the UK to have this type of accreditation.
The university continues to further the professional practices program to provide students with work experience before they finish their studies. During this year 1,749 students participated in 529 organizations in the education, health, food, cultural, communications, construction, hotel, automotive, industrial, financial, and governmental sectors. During the last few years, the number of students has increased as shown in this graph.
1749 organizations and students acive in professional practices projects students
1238 590
1424 561
529
organizations
During this period, 33 organizations have received groups of over 50 students to carry out their practices. Agreements with organizations that receive students and facilitate this activity are classified as private institutions (79%), public sector (15%) and social (6%). This year, 18 new agreement collaborations for professional practices were added in the tourism, education, health, food, financial, and government sectors, with local, national and multinational presence.
Technology Use in the Teaching-Learning Process
•
The “Learning to Develop apps” lecture.
•
The course “Development of Swift Applications” for students of all licenciaturas.
•
Within the course “Information Technologies in Business”, students proposed digital business models, whose main purpose was to develop a prototype for an app with the tools available in the lab.
•
Support in creating the student organization “DevLabs” to develop apps based on the Swift platform.
ANNUAL REPORT 2018 - 2019
RELEVANT STUDY PROGRAMS
One objective of the university is to use technology in the teaching-learning process. An example is the iOS Development Lab, which has been operating at UDLAP for one year and has offered several resources to support the student community
9
FOR THE FOURTH CONSECUTIVE YEAR,
Rankings
For the fourth consecutive year, the leadership has been maintained as a private institution in El Universal ranking. In 2019, we stayed as the best private institution according to the opinion of academic peers and employers. In this same ranking, the licenciatura in Marketing obtained first place for the sixth consecutive year, while the licenciatura in Business Administration obtained first place for the third time. The Actuarial Sciences, Industrial Engineering, Civil Engineering, and Financial Strategies and Public Accounting programs obtained second place. UDLAP was the best in 15 academic programs among private universities. Similarly, the Reforma newspaper ranked 13 academic programs in the top three places.
UDLAP’s prestige is based on a philosophy of quality, which permeates everyday activities at the university. As a consequence, the institution continues to remain as one of the best options in higher education in Mexico.
The magazine América Economía, in its raking of Mexican universities in 2019, placed UDLAP as the second best private university in the region. This same publication, in its Latin America MBA ranking, placed UDLAP´s MBA as second best.
UDLAP IS RECOGNIZED AS THE BEST PRIVATE INSTITUTION IN MEXICO
RELEVANT STUDY PROGRAMS
ACCORDING TO EL UNIVERSAL RANKING
10
12
PRESTIGIOUS FACULTY
PRESTIGIOUS FACULTY
ANNUAL REPORT 2018 - 2019
13
UDLAP puts in place opportunities to promote the participation of its faculty in research, consulting, and continuous education activities. Its rigorous faculty selection process has achieved that 98% of all professors have graduate studies and over 60% have terminal degrees in their field; among the full-time faculty, 98% have graduate studies and 82% have terminal degrees. These results demonstrate the institution’s interest in having an adequate proportion of its academic staff to meet the standards of the study programs.
percentage of full-time professors with doctorates and graduate studies % of full-time professors with graduate studies % of full-time professors with doctorates
Evaluation of Teaching Activity In order to strengthen the teaching-learning process, a survey is carried out each term to measure student satisfaction with the courses. In the last years, the average has been above 4.5 in a scale from 1 to 5, with more than 90% student participation, with more than 70% of the expected answers, as shown in this graph.
100%
99%
80%
98%
60%
75%
74%
40%
98% 82%
20% 0%
2017
2018
2019 15
4.60 %
0.73
4.55 %
0.73
0.73
0.73 %
4.50 %
0.73 %
4.45 %
0.72 %
4.40 % 4.35 %
0.71
0.72
0.72
0.72 % 0.71 %
4.30 % 4.25 %
PRESTIGIOUS FACULTY
4.20 %
14
0.74 %
4.51
4.52
4.51
4.51
4.54
4.56
Primavera 2016
Otoño 2016
Primavera 2017
Otoño 2017
Primavera 2018
Otoño 2018
15
0.71 % 0.70 %
student professor evaluation average percentage of participation
UDLAP COMMITMENT TO EDUCATION Medal This faculty award considers performance in teaching, research, consulting, continuous education, and administrative support activities. The distinction is granted annually to a full-time professor of each School. The year’s winners were:
2018 lázara guadalupe ordaz caballero
A training program was designed this year to reinforce oral communication, listening comprehension, written expression, and reading comprehension in English. Thirty full-time professors took this program. We also certified 122 full-time professors in the English language, using the APTIS diagnostic tool, based on the Common European Framework of Reference for Languages (CEFRL). As a result of these actions, the courses taught in English increased 72% from the Spring 2018 term. The Program to Update Teaching offered 113 courses, of which 65% were on campus. These courses are geared towards top-teaching performance and use of educational technologies. 270 full-time professors and 112 part-time professors participated in this program.
School of Arts and Humanities
víctor andreevich vysloukh enisova School of Science
courses taught in the 2017 and 2018 professor updating program
julio césar penagos corzo School of Social Sciences
adriana palacios rosas School of Engineering
cinthya moreda gonzález-ortega
School of Business and Economics
Program to Update Teaching
ANNUAL REPORT 2018 - 2019
high performance professor
educational technology PRESTIGIOUS FACULTY
UDLAP offers its academic community different opportunities to continue to learn, and updating programs so the faculty strengthens its teaching practices, and incorporates technological resources to support the teaching-learning and evaluation processes.
15
Likewise, 12 online courses were given in which 101 full-time professors participated. These courses contained tools to improve indicators and indices for scientific productivity, strengthening abilities to prepare research articles and publish them in prestigious international journals. In order to enrich the dialogue on plagiarism in higher education, and to establish actions to avoid its occurrence, in the Fall 2018 term we offered lectures and workshops for the academic and student community with national and international speakers. 125 full-time professors participated in these activities.Â
International Academic Mobility One guiding principle of UDLAP is internationalization. Every year we encourage our faculty to complement their academic experiences in another country. Conversely, we invite foreign professors to teach or research here thus enriching the multicultural environment that distinguishes our institution. In 2018, over 20 UDLAP professors did research or were visiting professors in universities in Germany, Bulgaria, China, Spain, United States, France, Italy, Morocco, and the United Kingdom.
full-time professors with foreign stays 6%
43%
65%
25%
OF FULL-TIME PROFESSORS HAVE A FOREIGN NATIONALITY
94%
PRESTIGIOUS FACULTY
57%
16
2016
35%
2017
research stays visiting professor
2018
International agreements help us to bring visiting professors. In 2018 and 2019 we received over 30 professors who participated in courses, joint research projects, lectures, and seminars for the academic and student community. This graph describes the distribution of visiting professors per school in the last three years.
distribution of visiting professors per school 2019 14%
2018 36%
2018 16%
2017
7%
2019 43%
2017 6%
2017
2019 14%
2017
40% 2017 20%
2018 40%
27%
2019 29%
2018 8%
EDAH
EDCS EDEI
EDEC EDNE
As shown, foreign visiting professors have gradually increased in the past 3 years. As a result, 25% of full-time professors have a foreign nationality.
increase of foreign professors 2019 25% 2018 18%
2017 77%
2017 23%
2018 82%
PRESTIGIOUS FACULTY
2019 75%
full time professors part time professors
ANNUAL REPORT 2018 - 2019
17
18
RESEARCH AND ARTISTIC CREATION
ANNUAL REPORT 2018 - 2019
19
RESEARCH AND ARTISTIC CREATION
110
FOTO
FULL-TIME PROFESSORS BELONG TO
MEXICO’S NATIONAL RESEARCH SYSTEM (SNI)
The objective of research and/or artistic creation projects is to create knowledge that will train high-level human resources, so they will present, divulge, promote or publish their results or products in different forums. The number of full-time professors who are part of CONACYT’s National Research System (SNI) increased in 2018, so now 110 full-time professors are recognized by that organization.
Research Projects In 2018, 28 additional research projects received outside support, with funds that came from CONACYT, companies, and other organizations. We seek to balance the source of the funds in order to strengthen research that benefits society, industry, and other organizations, and that at the same time develop technology and increase knowledge.
110 83
projects financed by external organizations
96
83
RESEARCH AND ARTISTIC CREATION
other organizations
20
2016
2017
2018
2019
companies
16%
23%
conacyt
81%
64%
2016
udlap researchers in sni
11%
14%
3%
2017
14%
75%
2018
At present, UDLAP has more than 250 current research projects, including 28 granted by CONACYT, companies and national and international organizations. We seek to balance the source of the funds in order to strengthen research that benefits society, industry, and other organizations, and that at the same time develop technology and increase knowledge. In 2019, research projects financed internally increased 19% for 213 projects, in which 50 full-time faculty members participate. Thanks to CONACYT´s grants, and with the support of a multidisciplinary group, we developed a Policy of Open Access and an Institutional Repository of academic, scientific, technological, artistic, and innovative knowledge for UDLAP. We installed and configured the DSpace platform, with collaboration from specialized technical personnel, to offer the community the Institutional Repository service. We also connect-
ed the university’s collection of digital graduate theses with CONACYT’s National Repository. Currently, 39 doctoral and 344 master theses of the UDLAP Institutional Repository (RIUDLAP) may be found in CONACYT’s National Science, Technology and Innovation Repository. 2018 brought the evolution of the UDLAP Entorno Magazine, that during two years has published seven issues, and is now included in the Latindex magazine catalogue. It is important to mention that Latindex publishes the complete content and text of academic journals that belong to digital newspaper libraries in Latin America, the Caribbean, Spain and Portugal, seeking to propagate scientific knowledge published in the Ibero-American region. The magazine is available in its website, which had over 10,000 visits in 2018, from countries such as the United States, Colombia, Peru, Italy, Spain, Germany, Canada, and others.
213
internal udlap research projects
173
2016
2017
2018
2019
RESEARCH AND ARTISTIC CREATION
116
139
ANNUAL REPORT 2018 - 2019
21
22
OUTSTANDING STUDENTS
OUTSTANDING STUDENTS
ANNUAL REPORT 2018 - 2019
23
UDLAP’s mission is to educate students to become critical, creative, and innovative professionals. This is the reason why students, during their stay at the university, are offered the necessary tools to reinforce their leadership and social responsibility skills, complemented with cultural, artistic, and sports activities.
udlap students by academic degree
2017 15%
2018 13% 2018 87%
2016 15%
Enrollment Growth The university strives to attract students from the best schools in the country. In 2018 we had a higher impact in recruiting students for the licenciatura and graduate programs from Tlaxcala, Veracruz, Morelos, Hidalgo, Tabasco, Mexico State and Mexico City, as well as Puebla.
2017 85% 2016 85%
2015 15%
2015 85%
As a result, student enrolment has increased, maintaining the proportion of enrolment in graduate studies and licenciatura, as well as growing in number in the past years.
licenciatura
graduate studies
udlap student population spring
fall
12,000 10,000 8,000 6,000
OUTSTANDING STUDENTS
4,000
24
2,000
2013
2014
2015
2016
2017
2018
2019
The university has an important scholarship program that improves year by year, increasing the number of students who obtain this benefit.
scholar udlap 2018 maría josé díaz torres
Licenciatura in Languages School of Arts and Humanities
percentage of students with scholarship
jennyfer janette baltazar salomón
Licenciatura in Actuarial Sciences School of Science
80% 70% 60%
iliana hernández valdivia Licenciatura in Communications and Media Production School of Social Sciences
50% 40%
roberto sanz camacho
30%
Licenciatura in Mechanical Engineering School of Engineering
20%
simon georg werner seeber
Licenciatura in International Business Administration School of Business and Economics
UDLAP PRIDE Students
stephanie samai ortega hernández Master in Fiscal Law Graduate School
OUTSTANDING STUDENTS
The university recognizes yearly the best GPAs at the licenciatura and graduate levels, awarding one UDLAP Scholar Medal per school. In 2018 the students that merited this honor were:
ANNUAL REPORT 2018 - 2019
25
honors program spring 2019
606
fall 2018
Honors Program
598
spring 2018
The Honors Program encourages distinguished students to direct their talents toward research. The members of this program must finish a research or artistic creation project, guided by UDLAP professors. In the following graph are the number of students who participate in this program. Until now 200 students are graduated in this program, which was started in 2013. The distribution of alumni from this program by School is shown in the graph below.
562
fall 2017
553
spring 2017
550
fall 2016
450
spring 2016
452
fall 2015
384
spring 2015
282
fall 2014 spring 2014 fall 2013
140 85 67
graduated from the honors program
Academic Advising 28%
14%
The academic advising program is a formative process for students, which accompanies them throughout their studies and assists them to develop academically; full-time professors help them to make informed decisions about different academic options.
students in academic advising
20%
25% percentage of students enrolled spring
13%
percentage of students enrolled fall 34%
34%
24%
26%
28% 22%
EDEC
EDCS EDAH
EDEI
15%
EDNE
OUTSTANDING STUDENTS
2015
26
21%
2016
2017
2018
34% OF THE STUDENT POPULATION RECEIVED ACADEMIC ADVISING THROUGH
8,600 SESSIONS Enrollment in this program has increased yearly, helping students to adapt to university life. In 2018, 34% of the student population was enrolled in this program that offered over 8,600 sessions. As part of giving a better service of academic advising, we implemented a satisfaction survey to receive feedback regarding advisor´s attention and activity according to the advising session. Satisfaction, on a scale from 1 to 5, has increased as shown in the following graph. One result of this survey is that 70% of students considers that attending academic advising contributed to improving their academic performance.
4.8
4.51
4.52
4.6
Below is the distribution of tutoring sessions offered to students in this program, in areas such as change of major, academic follow-up, and first year program.
4.77
4.68
4.52
Orientation through the tutoring program is a resource available to university students, to improve their academic performance through personal attention from experts in learning. This area was created to deal with the problems that students face during their university stay, through academic and personal accompaniment.
Academic tutoring also channels students to the university learning centers, a positive-impact resource for the population served.
satisfaction results with the academic advising program
4.68
Academic Tutoring
student sessions attended yearly by the tutoring department
4.65
4.3
2500
fall
fall
spring
spring
2000 1500 1000
advising activity advisor attention
500 0 2013
ANNUAL REPORT 2018 - 2019
2014
2015
2016
2017
2018
OUTSTANDING STUDENTS
fall
27
5,400
STUDENTS
HAVE BENEFITED FROM THE LEARNING CENTERS, WITH MORE THAN 9,800 TUTORING SESSIONS
Learning Centers These centers are areas where various tools are used to support self-directed learning. To date, there are centers for Math Learning and Language Learning, and the Academic Writing and Critical Thinking Center. In 2018 over 5,400 students took advantage of these services. Below is the use percentage for each Center in the last years.
In 2018 we offered over 9,800 tutoring sessions in these centers, showing the institution’s commitment to the teaching-learning process.
distribution of students attended by the center 2018
2017
distribution of tutoring sessions by the center
2016
50% 30%
center of math learning
38%
26%
OUTSTANDING STUDENTS
31% 22%
7%
12%
center of language learning
36%
center of academic writing and critical thinking
34%
28
49%
40% 41%
19%
43% 40%
center of math learning
center of language learning
2016
31% 53%
2017
center of academic writing and critical thinking
2018
udlap students on exchange abroad
2018
INTERNATIONAL COLLABORATION AGREEMENTS
WITH 34 COUNTRIES
29%
2016
2017
18%
35%
2016
3%
2016 79% 2017 54%
2018
9%
2018
2017
62%
12%
regular academic exchange dual program other programs
International Student Mobility foreign students on exchange al udlap
In order to offer more alternatives to the university community to study or teach abroad, UDLAP signed new agreements in several countries. In 2018 there were ten new academic agreements and nine new foreign professional practices in North America, Europe, the Middle East, and Asia. There were also different visits and meetings to continue developing opportunities for international cooperation, and a review and renewal of some of the previous agreements. Nine of these will be automatically renewed, directly benefitting students. Consequently, UDLAP now has international agreements with universities and companies in 34 countries.
2018 2%
2018 25%
2017 3%
2017 19% 2016 27%
Student mobility is fostered by regular academic exchanges, dual programs and other programs, both for UDLAP students as well as for students from other countries. The graphs show the percentage of students that have participated in the categories specified in the past years. In 2018 we received over 400 foreign students, whereas over 600 UDLAP students went abroad to have an international experience.
2016 7% 2016 66%
2017 78%
regular academic exchange dual program other programs
ANNUAL REPORT 2018 - 2019
OUTSTANDING STUDENTS
2018 73%
29
In 2018, most students going abroad were concentrated in 29 countries. Their distribution, grouped by continent, is shown below.
In the last year we taught courses to over 2,300 students. The graph shows the distribution of the courses according to master’s program and students who attended.
The development of the international cooperation agreements is an indicator of the university’s commitment to offer international academic programs that are opportunities for academic and professional enrichment.
distribution of courses offered per year for online graduate programs
21%
19%
19%
Countries with more Mobility at UDLAP
81%
79% 81% asia and oceania (6 countries)
21%
america (6 countries)
21%
2016 255 courses
2017 231 courses
2018 201 courses
udlap master's programs udlap-sep master europe (17 countries)
59%
online graduate students per enrolled courses 1800 1600
OUTSTANDING STUDENTS
Distance Learning Through the graduate distance learning programs, UDLAP offers options for flexible and quality professionalization, fulfilling the needs and expectations of public and private sectors and society. As part of the social-commitment philosophy at UDLAP, we teach distance master’s programs for UDLAP-SEP in Basic and Secondary Education, which include teaching professionalization and grant a technical-pedagogical support to the state of Puebla and its municipalities, as well as to other states in the country.
30
1400 1200 1000 800 600 400 200 0
2016
2017
UDLAP
UDLAP-SEP
2018
During this year, the distance learning graduate programs had students from 29 Mexican states, as well as foreign students from North and South America, Europe, and Africa.
graduates of online master's programs udlap online
As part of this program’s effectiveness, every year there has been an average of 250 graduates, as shown in the graph.
147
40
178
Aztecas Sports
155
201
Students participate in sports programs that promote responsibility and discipline as part of their integral education. UDLAP was represented in two sports federations at a national level, enrolling 329 students before the National Student Sports Commission for Private Institutions (Comisión Nacional Deportiva Estudiantil de Instituciones Privadas, A.C. - CONADEIP) and the National Council for Sports Education (Consejo Nacional del Deporte de la Educación, A.C. - CONDDE) in its different classification stages.
udlap-sep
208
74 86
WOMEN´S AZTECAS SOCCER TEAM BECAME TWO-TIME CHAMPIONS
OUTSTANDING STUDENTS
IN THE TELMEX TELCEL
ANNUAL REPORT 2018 - 2019
31
Some achievements of our athletes were
representative
team
Track and Field
Men’s Track and Field
achievement
place, event
9 medals: 7 gold and 2 silver
2018 Puebla State Olympics of the CONADE
4 medals: 1 silver and 3 bronze
CONDDE Universiada, held in Mexico State
Champion
National CONADEIP tournament, held in Mexico State
Runner Up
Taekwondo
Championship 4 medals: 1 gold, 1 silver and 2 bronze
OUTSTANDING STUDENTS
Women’s Track and Field
32
CONDDE Universiada held in Mexico State
Taekwondo
First place in men’s and women’s forms.
CONADEIP National Taekwondo Championship
Women’s Basketball
Champion
Halcón Cup
Men’s Volleyball
Third place in the conference
CONADEIP Final Four
Women’s Volleyball
National Champions
CONADEIP Final Four
Women’s Soccer
National Champions
Telmex Telcel University Circuit Final Four del Circuito (CUT)
American Football
Semi-Finals
CONADEIP Premiere League.
Aztecas Culture The Cultural Representative Teams contribute to the integral formation of students, promoting the development of citizens who are committed to their environment and highlighting values such as respect, social commitment, fellowship, solidarity, and honesty. These groups showcase the talent of students in activities such as music, dance, and theater. In 2018 there were different representations in Mexico and abroad. 15th Cameralia Edition. This is a music festival held in Capilla del Arte (UDLAP´s Art Chapel), which offers public performances and lectures by students, alumni, and faculty of the Music Licenciatura. This year, the UDLAP Cultural Representative Ballet Team, directed by Pedro Beiro and Bertha Gómez Gandol, offered their first performance of a complete program at the Guillermo y Sofía Jenkins Auditorium. Also, a student in the Music Licenciatura played with the Contrapunto orchestra, which represented Mexico in the Youth International Symphony Eurochestries 2018, held in France. Students who belong to the representative teams participated in the Independence celebrations held in the Mexican consulate in Houston. During this event, the Ohtli medal, the highest award granted by the Mexican government to members of the Mexican community, was awarded. Members of UDLAP Opera and the Zentzontle ballet interpreted Mexican folklore pieces.
The musical Victor Victoria was performed in Xalapa and Irapuato theaters. The cast included over 18 actors and singers, 13 dancers, live music played by the UDLAP Symphonia Orchestra with 52 members, and a production team made up of students from different licenciaturas. Capilla del Arte was the venue for the UDLAP Chamber Orchestra recital. This orchestra is made up of students from different licenciaturas and Licenciatura in Music professors, who shared their talent interpreting works by Manuel de Falla, Poulenc and Bloch.
Four students from Zentzontle were invited by the Toronto Mexican Cultural House to their folklore event in Italy. They also toured Rome and Rimini and attended the International Folklore Festival Moonlight in Rome.
ANNUAL REPORT 2018 - 2019
OUTSTANDING STUDENTS
The UDLAP Chamber Choir was invited to represent Mexico in the 13th International Choir Festival CORHABANA in Havana, Cuba.
33
ceudlap participation
Student Life UDLAP offers spaces where students learn skills that complement their academic formation. It also promotes activities to handle emotions, autonomy, interdependence, interpersonal relations, and identity formation. University Workshops are spaces where students develop activities to perfect their personal, social, and artistic skills. Every year we seek to include an attractive offer for the student body.
190
398
170 150 130
166
178
250
250
110
180 267
200 150
70
100
50
50
2016
2000
1000 500
2106
180 160 140 120 100
1709
1500
109
949 57
47
80 60 40
50
20
0
0
2015
2016
workshops offered
2017
students
workshops offered
attendees
2207
2018 attendees
OUTSTANDING STUDENTS
There are open activities to promote participation in the UDLAP Workshops, with an attendance of over 2,000 people for the past year. There were eight UDLAP Tournaments in soccer, indoor soccer, and volleyball, where 1,379 students participated. This is a sports competition that is popular in the university community. The University’s Student Council (CEUDLAP), open to all students, organized many activities in 2018, among them 398 events organized by 180 students. The number of participants and activities in the last few years is shown below.
34
300 250
164
2017
2018
university workshops 200
350
90
2015 2500
400
events
MORE THAN 1,300 STUDENTS PARTICIPATING IN STUDENT ORGANIZATIONS
More than 70 student organizations carry out co-curricular programs and activities that contribute to developing leadership and teamwork skills. During 2018, over 1,300 students participated in these organizations. Part of their work plans included organizing 106 activities to develop different skills and to make them known to the student community. Each year, incoming students attend an orientation program whose purpose is to ease their transition into university life. In this program, students share ideas with their fellow classmates, get to know their professors, and enjoy different activities.
incoming student participation in orientation programs 2000 1800 1600 1400 1200 1000 800 600 400 200
2016 spring
2017
2018
0
fall
ANNUAL REPORT 2018 - 2019
OUTSTANDING STUDENTS
2015
35
Wellbeing During this year the university, through its different areas, offered workshops, talks, lectures, and information material regarding risky behavior topics to promote long-term wellbeing. As an answer to the needs and problems of the student community, visual and audiovisual material was created regarding the responsible use of alcohol, emotional self-regulation, and resilience, which were shared in the university’s communication media, in social networks, and in areas such as medical services, credit and collection, library, gym, and computer rooms.
OUTSTANDING STUDENTS
There were also joint activities with external organizations in order to develop strategic alliances and offer information on topics of interest to students. Some examples are the “Pilot with a Star” lecture, with the National Security Commission through the Federal Police, which raises awareness in young people to prevent car accidents and to promote good road cul-
36
ture. The campaign “Is it Love or Violence?” with the Marketing Department, promotes the development of healthy relationships and the prevention of violence in couples. On this same topic, there was a workshop to outline violence modalities and types, in collaboration with the Puebla Women’s Institute. An additional activity was the Student Essay Contest, held for the eighth time, with the topic “Virtual Connection and its Effects on Interpersonal Relations”. The medical and sports rehabilitation services - staffed by specialized doctors, nurses, and paramedics - offer first-contact medical attention. In 2018, the medical staff saw 15,000 patients, 82% of which were students. This area also promotes health care and wellbeing by identifying and preventing risks and fostering healthy habits through permanent campaigns for the UDLAP community.
student distribution in residential colleges
Residential Colleges
18% 17% 16%
2% 2% 3%
79%
At UDLAP’s Residential Colleges there is an environment of healthy coexistence that favors academic and personal development through self-respect and respect for the environment, always aware that differences of opinion between peers helps residents to develop mature values such as empathy, tolerance, and solidarity. Colleges organize events to promote good relationships, harmony, and a better integration between residents. In 2018, these activities had an increased participation of 2% compared with the previous year.
81% 82%
returning students
international students
The distribution of students at the colleges has been as follows. Occupation at the Residential Colleges has been over 98% in recent years.
percentage of occupation at residential colleges
99.20%
99.00%
88.30%
98.60%
99.20%
90.80%
90.50%
83.10%
2015
2016
spring
2017
2018
fall OUTSTANDING STUDENTS
new students
ANNUAL REPORT 2018 - 2019
37
UDLAP OUTREACH
38
UDLAP OUTREACH
ANNUAL REPORT 2018 - 2019
39
The University looks to create and establish national and international networks with graduates, public and private organizations, and society to promote collaboration and mutual benefits, thus consolidating UDLAP’s outreach through social, sports, cultural, artistic, scientific, and business programs both in Mexico and abroad. More than 380 academic support agreements were signed this year with international institutions for professional practices and/or social and collaboration services.
University Extension Liaising with the public and private sectors was strengthened throughout the country with training and consulting programs that reached 5,200 people in 140 locations, and generated income of over 15.6 million pesos. We offered 26 continuous education programs to companies, government agencies, and the general public. We collaborated with the World Bank, the Mexican Stock Market, and Certiport, a company that validates and certifies digital skills. Regarding consulting, we offer business solutions to public and private companies, relying on the knowledge and experience of the university faculty and staff. It is important to mention the inauguration of udlap-anafapyt, a paint and coating laboratory that is a pioneer in providing exclusive quality testing to companies in Mexico’s painting and coating industry. It has vanguard technology equipment and can test and grade industrial products and supplies following the current guidelines.
sentation of the catalogue for “Treasures of the Hispanic Society of America”, an exhibition of the Museum of the Palace of Fine Arts, with support from the Mary Street Jenkins Foundation and BBVA Bancomer. It cooperated headquarters with the International Festival of Silent Movies (FIC) as one of the projection sites in Puebla to show movies accompanied by live music. Over 45,000 national and international visitors visited Capilla del Arte in its cultural season. Of these, 58% were from the central-southern part of the country and 5% were international visitors. The graph shows their age distribution.
14%
46 to 60
2%
over 60
There were also consulting projects on leadership and strategic planning for tourism institutions and Puebla State municipalities.
UDLAP OUTREACH
Cultural Spaces and Artistic Heritage The university has several areas that link the university and society through art manifestations. In this way, different audiences approach art in their own terms, considering their own interests and sociocultural conditions. During this year, UDLAP´s Capilla del Arte was the site for the pre-
40
28%
under 18
22%
31 to 45
47%
18 to 30
Over 300 cultural and artistic events carried out by UDLAP in 2018, 130 featured in Capilla del Arte, including temporary exhibitions, 14 Museum Nights, Art and Coffee Talks, concerts, movie showings, theater, book presentations, and literary sessions for the entire family. In 2018, the UDLAP Art Collection increased by 1.5% through donations, with five new artists added to the 210 relevant artists whose work is part of the UDLAP Art Heritage. The “Selection of the Month” is still a permanent exhibit on campus that presents a different work of art displayed every month and every semester, on campus and at the UDLAP Jenkins Graduate School in Mexico City. It is important to mention the loan of 37 works for the exhibition “The Great Misunderstanding: Wolfgang Paalen Mexico and the Dyn´s dissident surrealism.” exhibited in the Art Museum Carrillo Gil in Mexico City. The exhibition’s objective was to expose the work of different personalities, among them Miguel Covarrubias, to the general public.
the juvenile a category of fba aztecas school competed in the junior bantam category in the american football league of morelos (ofamo)
summer program in tennis, soccer and flag football. a total of 116 children were enrolled.
the aztecas school touch football for young women won first place in the friendship tournament.
the soccer aztecas school in the junior high school and high school categories made the semi-finals in the upaep league. they were the scoring champions in the junior high school category.
first tournament of the tennis aztecas schools, in which 49 people participated in different categories, from age 5 to age 17.
basketball aztecas school for 13-17 year olds and the track and field aztecas school for 8-17 year olds are offered since the fall 2018
Outreach with Society The university has shown its commitment to society through different programs for all ages, with the objective of contributing to the community, displaying the quality standards that distinguish UDLAP.
Aztecas Schools Was consolidated as an outreach community program, contributing to the development and integral formation of youngsters through sports. It is a choice for parents who want their children to be trained in sports based on UDLAP values. These are the actions that strengthened the program in 2018.
UDLAP OUTREACH
With a total of 474 participants, the Aztecas Schools focus on basic instruction and on developing technical and tactical skills in several sports.
ANNUAL REPORT 2018 - 2019
41
UDLAP´s Summer Program For children ages 4 thru 12, has academic, sports, and recreational content supplemented with learning that develops skills and abilities. In the 2018 summer program, 96 children participated and learned about science, technology, art, and care of the environment, plus awareness of the importance of a healthy coexistence, creativity, and innovation.
Socially Responsible Outreach UDLAP looks to strengthen social responsibility in the student body through socially responsible actions and programs that awaken their concern and desire to help others. To achieve this goal, there must be a strong and permanent link with organizations focused on social causes that benefit society. This year 1,874 students joined 184 social service organizations, 29% of which are in the government sector, 7% in the business sector, and 64% are NGOs. Since September 2017, UDLAP created a new program for student volunteers, which incorporates three elements
Leadership Program for Young Indigenous People (PLJI) Is a high-level academic project directed to national and foreign indigenous students, sponsored by several strategic partners in the public and private sector. UDLAP, with the social responsibility that characterizes it, supports this program so close to its main activity: education.
UDLAP OUTREACH
In its eighth edition, the university hosted 21 university students from Oaxaca, Chiapas, Veracruz, Hidalgo, Quintana Roo, Yucatán, Mexico State, Puebla and one representative from Guatemala. The participants came from 13 indigenous groups, and for the first time, there were representatives from the tojolabal, ñuhu-otomí and cakchiquel ethnic groups.
42
In 2018 there were 16 work sessions, 12 on Saturday and 4 on Sunday, collaborating with organizations that work on different social issues such as recycling, reforestation, food banks, and free medical services. 152 people participated, 88% were students and the rest administrative staff. Regarding inclusion actions, the project “Work Certification for People with Disabilities” was started, which strives to aid people with disabilities, in poverty, or in vulnerable situations so they may have access to better employment opportunities by learning basic Microsoft Office skills, specifically Word and Excel. The project had three phases: training, certification, and employability.
provided by eduit group to the organizations that publicly support one or more disabilities. the training is on microsoft office applications and there is an exam for each one. upon finishing there is a certification and the student becomes a “tutor”, who will now be responsible for training users with disabilities in the organization.
the tutors and people with disabilities go to the certification center in udlap to take their exams on the corresponding applications. they require at least 700 points to obtain the certification.
training
people with disabilities who obtain the certification are included in a national job placement office. we follow-up from the first company that hires them until the third, if applicable.
During the second half of 2018, we worked with three organizations, of which Fundación Teletón México, A.C. (CRIT-Puebla) certified three tutors and six people with physical disabilities; Hechos por Ángeles, A.C. certified one tutor and one person with intellectual disabilities; and Vínculos de Apoyo para Lograr la Recuperación Autista en Puebla, A.C. (VALORA) certified three tutors and three people with intellectual disabilities.
After the September 2017 earthquakes, TVUDLAP, in conjunction with the Los Angeles in México Foundation - founded by Mexican actresses Ana de la Reguera, Kate del Castillo, Karla Souza, and Olga Segura - started to document the actions of this foundation in San Miguel Tecuanipa in Tochimilco, Puebla. Among the videos produced is a summary of the first year of activities in this town, which was used for the Fundraiser Gala of Los Angeles in Mexico.
ANNUAL REPORT 2018 - 2019
UDLAP OUTREACH
employability
43
TV UDLAP Following an agreement made in 2017 with Cinépolis, there was one more year of monthly recordings of the internal communication program Cinepolito TV, which provided “backstage” coverage of the XVI International Film Festival of Morelia. UDLAP, committed to serving society, was the site for two debates between Senate candidates in the 2018 elections. Ten UDLAP departments participated in this production, giving the support necessary to cover the event. As part of the collaboration with SMARTCITY NET, the technical team of TVUDLAP was in charge of developing content for the SMART CITY EXPO LATAM channel, recording over 80 bulletins and editing over 43 videos in different formats for social networks. Relationships with movie distributors continued to grow, allowing us to show the premieres of movies nominated for this year’s Oscars, as well as many other movie premieres throughout the year. There was a special coverage of the Mexican elections, with the support of the department of International Relations and Political Science, and seven roundtable discussions with professors, students, and political experts, in a broadcast that lasted over six hours. For the first time we had a Communications and Media Production student journalist at Electoral Institute (INE) reporting on the election’s results.
UDLAP OUTREACH
During the year, we covered the most important national and international movie festivals, with the collaboration of Paola Rojas, Daniel de Iturbide, and Claudio Ochoa in Televisa (public television and YouTube); also, the second screen broadcast of the Oscar Ceremony, produced from UDLAP Jenkins Graduate School, with over 20 students in the areas of production
44
and research, including personalities such as Roberto Sosa and Areli Paz, and – remotely - Miguel Mier and Anne Wakeefield.
Alumni Outreach We increased the efforts to improve inks with our national and international alumni and show them the educational quality of the university. In 2018, the data of 4,471 alumni were updated, representing 13% of the 33,497 graduates. In our communications with alumni we achieved 584,792 direct impacts through mailing campaigns that promoted university’s activities and projects, 21% more than last year. Also, we interviewed 49 graduates (28% more than the previous year) and published their answers in our alumni social networks, in notes in the UDLAP webpage, UDLAP Talent, and UDLAP Pride. In this way, their trajectories, professional development, and the activities they carry out in their field of study were made known through different university social networks, blogs, and the Visión exaUDLAP magazine. The 18th issue of Visión exaUDLAP had a print run of 24,500 and was sent to over 20,000 addresses in Mexico, as well as to UDLAP’s strategic allies. Over 80 collaborators worked on this issue, including 15 alumni who participated in the “UDLAP Trajectory” and “UDLAP Expertise” sections. Throughout the year there were 35 alumni social events, and book presentations and lectures delivered by graduates. The UDLAP Benefit Plan is a program that offers benefits and preferential treatment to the UDLAP Community in different areas, and now includes more than 270 participating companies, both in Puebla and the country.
Media Outreach udlap editorial collection
In 2018, the university was present in the media with over 13,000 news mentions derived from information bulletins, events, and faculty and student participations in radio, press conferences, and interviews.
co-edicions
sapienta udlap
6%
old library
6%
The media followed university news with 140 interviews with faculty who are experts in their field. They were printed or broadcast by CNN, DW Deutsche Welle, El Universal, Financiero TV, Milenio TV, Excélsior TV, El Heraldo de México, Grupo Imagen (radio and television), Grupo MVS, Grupo Radio Fórmula, and El Universal Opinión.
electronic
UDLAP Editorial publishes texts on current topics and makes them available for researchers, students, and the general public. This year, 17 books were published in different collections, which were presented in national and international forums. Below is the distribution of the books published, according to their collection.
art / specialty
6%
universitas naturalis
12%
ANNUAL REPORT 2018 - 2019
41% outreach
UDLAP OUTREACH
The media also covered the university community´s achievements and activities in 484 press bulletins, 24 invitations to the media to academic, sports, and cultural events on campus, as well as 31 press conferences.
10%
17%
45
2018
EDITORIAL ART AWARD, GRANTED BY CANIEM, IN THE
CATEGORY “ART: ESSAYS AND STUDIES”.
UDLAP OUTREACH
We participated in 15 book fairs, including the Guadalajara International Book Fair, and liaised with public and private sectors by joining the National Chamber of the Mexican Editorial Industry (Cámara Nacional de la Industria Editorial Mexicana - CANIEM), as well as collaborating in joint publications with the Puebla State government and the Puebla Archdiocese, among others. The editorial’s participation as co-publisher was a strengthening factor, aiding the projects of university professors and researchers. We were honored to receive the 2018 Editorial Art Award by the CANIEM in the category Art: Essays and Studies, for the book Los Colibríes de México: Un viaje en su búsqueda, published in 2017.
46
UDLAP shared innovations and discoveries by the faculty, students, and graduates through UDLAP Context, a web page that includes articles, specialized research, theses, audiovisuals, and podcasts that inform and educate society through these sections. This page has nearly 1,000 freely accessed articles and is visited over 12,000 times a month. Through this platform, people from other countries can know UDLAP and take advantage of its content.
We continued to strengthen UDLAP’s presence by coordinating events with prestigious institutions, thus contributing to the integral formation of students, and displaying UDLAP’s excellence in academia, sports, culture, art, science, and business at a national and international level. We had over 20 student congresses and 18 lectures delivered by experts in different areas. Some of these events were •
Keynote Speech: “Mexico-Peru Relations”, by Julio Hernán Garro Gálvez, Peruvian Ambassador in Mexico.
•
Keynote Speech: “The Biochemist Strikes Back”, by Dr. Julio Lenin Domínguez Ramírez, full-time professor at UDLAP Department of Chemical-Biological Sciences.
•
Keynote Speech: “Pakistan Islamic Republic”, by Tasawar Khan, Ambassador of the Islamic Republic of Pakistan in Mexico.
•
Keynote Speech: “Public Action Space”, by Senator Emilio Álvarez Icaza Longoria, LXIV Legislature, senator and Mexican sociologist.
•
Keynote Speech: “Only Whispers”, by Dr. Omar López Cruz, Head Researcher in the National Institute of Astrophysics, Optics and Electronics (INAOE).
•
Keynote Speech: “Brexit and its Implications for Ireland and the EU”, by Barbara Jones, Irish Ambassador in Mexico.
•
Keynote Speech: “United States National Defense System and its Strategic Relationship with Mexico”, by Col. Edward M. Bonfoey III, Military Attaché and the highest ranking military official in the United States Embassy in Mexico.
ANNUAL REPORT 2018 - 2019
UDLAP OUTREACH
Lectures
47
48
ADMINISTRATIVE EFFICIENCY
ADMINISTRATIVE EFFICIENCY
ANNUAL REPORT 2018 - 2019
49
One of UDLAP´s main objectives is to be financially stable to fulfill the university’s mission through the sound management of its resources. In 2018, as in previous years, we had positive financial results, which allowed the university to make the investments needed to continue offering quality academic and administrative services.
Financial Situation The university’s financial statements for 2018 (currently being audited) and 2017 (audited) reflect its financial stability. We have current assets that can cover the short-term obligations, and have net positive working capital. Cash and equivalents represent 122% of the short-term obligations. As a result of its operations, the university created cash flows equivalent to 211 million pesos in 2018 (161 million pesos in 2017), and is able to finance investments in real estate, furnishings, and equipment with its own money.
Considering the solidity of its present situation, financial institutions have given UDLAP a vote of confidence by extending lines of credit totaling 340 million pesos, of which, at the end of December 2018, only 87 million pesos had been used, 22 million pesos less than at the end of 2017. The operating result in 2018 shows a surplus of 119.3 million pesos (compared with a surplus of 90.2 million pesos in 2017). The increase is due mainly to increases in tuition, the university’s main activity, and control of costs and expenses. It is important to mention that the financial statements are audited every year by a prestigious firm, which has approved them without amendments.
ADMINISTRATIVE EFFICIENCY
The statement of income and the statement of financial situation of the previous year are shown below
50
fundaciĂłn universidad de las amĂŠricas, puebla income statement, to december 2018 and 2017 in thousands of pesos
Income from Tuition
2018
2017
$ 1,602,148
$ 1,453,849
Scholarships
Ancillary Activities
(588,596)
(531,996)
$ 1,013,551
$ 921,853
$
Financial Products
29,753
$
65,143
Received Contributions
27,212 68,814
4,087
5,487
Colleges
64,156
61,072
Lottery
138,571
133,088
Independent Operations
18,513
35,972
Other Income
78,206
72,690
Total Revenue
$ 1,411,981
$ 1,326,186
Teaching
$ 361,303
$ 358,337
Research
15,985
11,510
1,694
1,939
54,945
48,992
Student Services
300,529
280,962
Institutional Support
357,948
330,199
Ancillary Businesses
34,877
34,216
Expenditure
Academic Support
Independent Operaitons Facilities Operation and Maintenance Lottery
18,722
34,043
48,906
40,395
94,718
92,749
Other Expenses
3,023
2,627
Total Expenses
$ 1,292,650
$ 1,235,969
Net Income (Loss) of the Period
$
$
The 2018 numbers have not been audited The 2017 numbers have been audited
ANNUAL REPORT 2018 - 2019
119,331
90,217
ADMINISTRATIVE EFFICIENCY
Public Administration
51
fundación universidad de las américas, puebla statement of financial position to december 31, 2018 and 2017 in thousands of pesos
2018
2017
ASSETS Cash and Equivalent
$
466,287
$
379,415
Student Accounts Receivable, Net
17,820
15,960
Advance Payments and Other Accounts Receivable
30,429
15,469
625
760
-
88
678,137
628,434
Inventory, Net Assets Available for Sale Real Estate Furniture and Equipment Total Assets
$
1,193,298
$
1,040,125
LIABILITIES Accounts Payable
$
Accumulated Liabilities Tuition Advances
111,365
$
64,862
96,415
107,363
157,002
140,864
Long-Term Loans
67,798
89,077
Other Liabilities
339,575
354,662
Total Liabilities
$
772,155
$
756,829
$
546,155
$
426,825
EQUITY Equity Other Comprehensive Income
(125,012)
Total Equity Total Liabilities and Equity
ADMINISTRATIVE EFFICIENCY
The 2018 numbers have not been audited
52
The 2017 numbers have been audited
$ $
(143,529)
421,143 1,193,298
$ $
283,297 1,040,125
ADMINISTRATIVE EFFICIENCY
ANNUAL REPORT 2018 - 2019
53
scholarships student une and corporate une $ 8.00
Budget UDLAP´s budget was arrived to in a collegiate fashion for the tenth consecutive year, drafted by the Budget Committee that included professors, administrative staff, and students, coordinated by the Financial Director, and representing all operational areas of the university. The budget was drafted following these constraints
200
$ 7.00 150
$ 6.00 $ 5.00
100
$ 4.00 $ 3.00
50
$ 2.00
0
$ 1.00
2015
• • •
Cash flow from the operation to defray investments of at least $100 million pesos Operation under controlled spending Budget with “zero” net result
The budget was brought to the consideration of the Administrative Council on November 21, 2018, then sent for approval to the Business Council on December 4, 2018, and finally to the Board of Trustees on December 10, 2018 for its ratification. It is important to stress that, given the quality of the process to decide the university budget, both the Business Council and Board of Trustees approved the budget without modifying what the Administrative Council approved.
2016
2017
2018
amount in millions of pesos students
The Program of Economic Rescue to Finish University Studies (Programa de Rescate Económico para la Terminación de Estudios Universitarios – PRETEU) is a revolving fund granted by H. Nacional Monte de Piedad in 2010, which disbursed 6.3 million pesos in 2018 to help 89 students to complete their education and 30 more to continue studying.
Fundraising
ADMINISTRATIVE EFFICIENCY
UDLAP is considered one of the most reliable institutions in the country because of its commitment to transparency and accountability. This has earned it the support of sponsors and donors. With the backing of strategic allies and through the participation of commercial brands in cultural, sports and academic events, and university publications, the university received over 4.2 million pesos in 2018. As part of the UDLAP Capital Campaign, we continue to reinforce the UNE Program, which calls on society and the business sector to aid academically outstanding students. The basis of this operation is to allow students to find companies willing to sponsor them and back them financially. During this year, Student UNE and Corporate UNE received enough funds to grant 182 scholarships. The graph shows the evolution of these programs throughout the years.
54
“ preteu”revolving fund donated by h. nacional monte de piedad
120
$ 7.00
100
$ 6.50
80
$ 5.50 $ 5.00 $ 4.50 $ 4.00 $ 3.50
$ 6.00
60 40
$ 3.00 $ 2.50 $ 2.00
20 0
2013
2014
2015
2016
amount in millions of pesos students
2017
2018
Transparency and Continuous Improvement
UDLAP Lottery UDLAP lottery has been a fundraiser since 1987. The net revenue collected goes in full to the scholarship program. The 33th UDLAP lottery, registered and supervised by the Secretary of the Interior, awarded 630 prizes and generated a gross income of 125.2 million. Tickets were sold in all states, mostly in central and southeastern Mexico, with the enthusiastic collaboration of 17,900 people that included university students, employees, and the general public. 4.33
Continuous improvement at the university is based on evaluations by community members of the processes they take part in, in users’ satisfaction about the services offered, and in performance evaluations at different levels of the administration. Below is the average satisfaction of service users, noting that in the past years it has been above 4.4 on a scale from 1 to 5.
4.35
4.21 4.12 4.01
4.01
4.12
4.00 8.67
8.40
8.38 8.00
8.20
8.29
8.32
results at a general level 8.66
spring satisfaction with the service (scale of 1 to 5) general service grade (scale of 1 to 10)
2011 2012 2013 2014 2015 2016 2017 2018 4.39 4.17
4.45
4.48
4.52 4.46
4.23 8.96
8.63
results at a general level
4.48
8.35
8.71
8.74
8.78
9.04 8.86
satisfaction with the service (scale of 1 to 5) general service grade (scale of 1 to 10)
2011 2012 2013 2014 2015 2016 2017 2018
ANNUAL REPORT 2018 - 2019
ADMINISTRATIVE EFFICIENCY
fall
55
Next are the total comments, over 550, received through this mailbox service in the last three years. The responsible areas have answered them in three days, on average. To assess the satisfaction of students graduating from UDLAP, graduates emit their opinions about learning outcomes, the expected abilities established in the graduate profile, general features of the institution, and services received during their academic stay on a scale from 1 to 5.
4.40
ADMINISTRATIVE EFFICIENCY
average graduate satisfaction survey 2014 - 2018
4.20 4.00 3.80 3.60 3.40
attention to complaints/suggestions (2016-2018) received complaints and suggestions
The UDLAP Mailbox is another mechanism that the university has to improve academic and administrative support services. It collects, via paper or email, the comments issued by the university community or visitors and allows different areas to react to them.
1,000
668
558
560
100 10
0
2016
2017
4.25
4.31
4.33
4.28
2014
2015
2015
2017
2018
4.27
3.20 3.00
2018
Performance Evaluation
President’s Evaluation
Each year there are actions that the university’s different areas must carry out, following the guidelines of the strategic plan. The following table shows the distribution of those strategies for the past three years.
The President’s performance is evaluated each year, coordinated by the President’s Evaluation Committee that includes representatives of the Universidad de las Americas Puebla Foundation Board, and members of the Business Council, Administrative Council, and Student Council. Results are shown in the next graph.
56
guidelines and distribution of yearly goals 2018 planning
2017 planning
2016 planning
18%
20%
12%
14%
12%
18%
11%
5%
10%
12%
14%
11% 12%
10% 30%
10%
27%
38% 6%
6%
4%
3.6
performance (scale of 1 to 4)
3.4 3.2
3.46
3.51
3.56
3.58
3.54
2013
2014
2015
2016
2017
3
ADMINISTRATIVE EFFICIENCY
udlap president evaluation
ANNUAL REPORT 2018 - 2019
57
Efficiency of Institutional Processes Every year all university areas make improvements to the process of serving the university community. A committee consisting of full-time faculty from all schools evaluates the radical or gradual efforts that contribute to improve and support academic and administrative processes and services, intending to increase the satisfaction of internal and external users. The relevant institutional improvements are. Over five thousand students used a new app to follow their registration process in the Fall of 2018. More than five thousand students used it to enroll and 68% of returning students used it to register or modify their choices at some point during the process. Thus, information requests and advance applications were answered in this manner instead of using the registration system. An authentication service was put in place to consult 100% of the resources contracted by the library outside campus. Available outside resources increased from 46 to 66, which now covers 100% of the services contracted. An information session was recorded to explain in a simple way the steps that students must follow to meet the professional practices process. This will make it easier for users to access this information whenever they need it.
Development of a technological tool that digitally delivers the students’ insurance policy, 24/7, optimizing processing time of information through an insurance-verifying platform. Update of the “ServiceDeskWeb� page which makes it possible to register an IT request in the self-service site in three steps, on a channel open for service 24 hours, to be helped on the following working day. Over 10,000 visits were recorded in the year, which makes it one of the ten most used websites at UDLAP.
ADMINISTRATIVE EFFICIENCY
Renewal of the CCTV campus monitoring platform. Risk was diminished when 89 security cameras were added, 20 servers and 10 work stations renovated, and the monitoring software version updated. In this manner the number of unrecovered articles due to a system failure decreased 90%.
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Maintenance and re-configuration time of the equipment in halls and classrooms went down 30%; assignment and delivery time of computing equipment for new employees also decreased 30%; time for printing services for employees decreased 32.7%, as did the number of reports regarding printing services with respect to 2017.
Institutional Recognitions
•
Reception of the IS0 9001:2015 certification for the processes of the UDLAP library.
•
Recognition as an authorized institution to grant equivalences and partial studies validation for students transferring from other universities, national or foreign, granted by the Secretary of Public Education. With this distinction, students will receive this service in three weeks instead of seven.
•
Quality Programs Recognition by the Secretary of Public Education, which confirms the university as an outstanding institution regarding external evaluations and accreditations.
•
Distinction as part of the Institutional Program of Improvement (PIM) in the category of accredited institutions, placed at the maximum level by PIM. This distinction is granted by the federal educational authority to a university that has completed a minimum ten years educating with official study certifications in the national education system, when 12% of the total time spent in the study programs is taught by faculty who are SNI members, and when there have been no sanctions issued to the university. Belonging to this category implies a greater administrative freedom that derives in shorter terms for resolutions, administrative efficiency, and institutional benefits.
•
“H Distinction” for the year 2019 for Comedor Américas and Cafetería Santa Catarina, obtaining in this occasion a medal for having complied with 100% of critical and non-critical points regarding requirements and grading criteria. The Secretary of Tourism, which verifies good hygiene and health practices when handling drink and food, has granted this distinction to the university since 2004.
ANNUAL REPORT 2018 - 2019
ADMINISTRATIVE EFFICIENCY
During 2018, several recognitions that reflect the quality of the internal processes used in the institution are noted below.
59
VANGUARD FACILITIES
60
VANGUARD FACILITIES
ANNUAL REPORT 2018 - 2019
61
UDLAP’s facilities are a benchmark in vanguard infrastructure, since our priority is to offer an environment of functionality and aesthetics for the university community, and continue to offer the highest quality standards in all services concerning technological and physical infrastructure.
1.4 MEGABYTES PER STUDENT, THE HIGHEST PROPORTION IN THE COUNTRY
Information Technologies Regarding the infrastructure that supports wireless net accessibility, there are 790 access points throughout campus; each day over 12,000 tablets, smartphones, and laptops connect to this net. Bandwidth to access Internet increased considerably during this year, going from 2 Gbps to 12 Gbps, for a ratio of 1.4 Mbps per student, the largest in the country, this is how the UDLAP community has guaranteed access to Wi-Fi throughout the campus.
600% VANGUARD FACILITIES
INCREASE IN BANDWIDTH TO THE INTERNET.
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As of today, the institution has 12 apps available for Android and for iOS, which were downloaded close to 65,000 times in the last three years. Information systems are a key element in the daily work of the university. During this year different systems and digital platforms were developed, implemented, and updated to expedite operational processes, making the cooperation among administrative areas more efficient and offering prompt answer to requests made by internal and external entities. Many academic and administrative areas use web platforms to support their administrative processes, besides communicating with community members, prospective students, and the general public. During this year, 27 web sites facilitated the communication between students, parents, and the academic and administrative communities. The backup platform of the data center was renovated, implementing Rubrik, which applies hyper-convergence technology. In addition, the main UPS of the institutional data center was renovated.
100 web equipments in academic and administrative buildings were updated, thus improving service conditions for members of the university community.
Investments
The university has continued to update its libraries’ collections to benefit teaching quality. Therefore, new titles were purchased, at the same time that electronic resources were renewed (vLex, PsycTEST, NANO and IEEE), with a total annual investment of over 17 million pesos. Finally, UDLAP is now a member of the CONRICyT Consortium, with a subscription to the OCDE resources and the acquisition of the Emerald Social Sciences eBook Collection for life. Participation in this consortium strengthens cooperation among academic institutions, facilitating the access to digitized information. VANGUARD FACILITIES
During 2018 several investments were made in infrastructure that impacted the university community. Investments in remodeling, modernization, and maintenance of sports facilities, labs, classrooms, residential colleges, hostel, auditorium, and administrative offices amounted to 103 million pesos, giving continuity to the maintenance and renovation plan, and having as a goal to innovate in all campus facilities and cultural spaces.
Library
ANNUAL REPORT 2018 - 2019
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