78 Section III - LIVE
Chapter 12 – Instructional Tips Tips for Helping People Learn Before a session, take a moment to ground yourself so that you will be available and open to your audience, whether it’s one person or a group. Set other matters aside and be present for them. Connect with Your Audience •
Watch your words. Use language that is simple and jargon-free.
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Make sure that you give your audience time to hear and understand your message and instructions.
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Don’t assume full comprehension. Restate your message in different ways and interact with the audience to make sure they understand. Enhance your message with graphics. Some people learn better from images than words.
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When dealing with different skill sets, don’t make assumptions. For example, if you’re talking about e-mail, ask if anyone has used it. What has been their experience? Why don’t more people in the group have e-mail?
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Once the task is completed or comprehension is evident, reinforce with appropriate praise – not excessive, not babying, but affirming.
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Try and put yourself in the shoes of your audience. How are they experiencing the moment? If you’re dealing with a group, read their body language and see signs for awareness and involvement.
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Ground the learning session in personal experience. “Does anyone like shopping? What do you like to buy? How do you know how much you can afford to spend on the shopping trip?”
LEARN-WORK-LIVE
