February 7, 2014

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7, 2014

westfieldvoice.com @westfieldvoice

Tom Raffensperger making strides toward improving campus tech in new position Joshua Clark Editor-in-Chief

Thomas Raffensperger is now entering his second semester as the dean of academic information services. While still serving in his previous role as library director, Raffensperger is still settling into his role. Under this new title, he is responsible for the Help Desk, Library, Center for Instructional Technology, and Media Services. These different parts of campus deal with the “customer service” end of things. Raffensperger said, “It makes a lot of sense.” “We’re all about helping people with the classroom and instruction. When a professor works with their students, they use library services, Blackboard, IT, and Media Services,” he added. “All of these things are tied together; they’re making this experience.” He began his tenure holding conversations with members of his unit in order to get a sense of what exactly they do and what they need from him. The results from this interview will give Raffensperger a picture of how to do things differently or more efficiently. Another initiative was the student technology survey that was implemented last semester. There were 750 students who answered the survey. From

the results, he was able to determine where best to begin the allocation of resources. “We’ve been learning a lot. There is a myth that students never look at their Westfield State email,” he said. “Over 90% use their Westfield State email constantly or frequently.” Half of the 750 respondents left comments at the end of the multiple choice survey questions. Among those comments, the most common was that ResNet needed to be fixed or improved. Currently, Raffensperger is working with Alan Blair, the head of Information Services, to research an answer to this problem. One of the solutions that is being talked about is packet shaping. This is the process by which a portion of the bandwidth is allocated to HTTP services. While a majority of the bandwidth could be taken up with Netflix, Xbox Live, YouTube, or other bandwidth-heavy tasks, there will still be a portion of the bandwidth that is free to access the World Wide Web and email clients. There is also the issue of the construction of the buildings themselves. If the Wi-Fi access point is located in an area of a building that has a lot of concrete, the Wi-Fi signal will be weak. A sensible option being ex-

PHOTO BY DAVE FRIED VIA SMUGMUG

Tom Raffensperger, dean of academic information services, continues to serve in his previous role as library director. This is his second semester in this new dual role. plored is to create additional Wi-Fi access points. The survey offered a very comprehensive picture of the technology on this campus, which has never happened in recent memory. Raffensperger wants to begin to do this more frequently, as is the norm at other universities. “We never had a comprehensive technology survey, other universities do it, and that’s what we want to do,” he said. Being in charge of this new combined department and the director of the Ely Library is certainly a large task, but he does not seem to be deterred by the magnitude of the job. “I’m at the stage of my cacontinued on page five

In this week’s issue Campus pages 2-6 State of the Campus Student Gov. meeting Fish & Richardson bills Good samaritans sought Op-Ed pages 7-11 Bill Nye v. Ken Ham ‘From the Editor’s Desk’ ‘Changing Lens’ A&E pages 14-16 Spring Weekend Winter White Out ‘Knowing to Cook’ Sports pages 17-20 Owls Hockey Owls Softball ‘Get Burked’

The objective student press of Westfield State University VOLUME V, ISSUE XIV

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