4. Student Account Credit Balance Refunds

A credit balance occurs on student accounts when financial aid and/or payments exceed institutional charges. If students have credit balances and incur additional charges (e.g., parking fines, student affairs charges, etc.), the charges will be deducted from their credit balances. A student may be eligible to receive a refund of their credit balance by completing a Student Account Refund Request (“Refund Request”), available in the Business Office.

Students can determine if they have credit balances by going to CASHNet and viewing their bill each time a new bill is published. A credit shows as a negative number.

WHEN CAN A STUDENT RECEIVE A REFUND OF A CREDIT BALANCE?

REQUESTS PRIOR TO THE END OF THE ADD/DROP PERIOD • Requests will be available approximately one week after the add/drop period.

REQUESTS AFTER THE ADD/DROP PERIOD • Available no later than Friday of the week after the request is made. • Cut-off date for Refund Requests by semester: » Fall: December 1 » Spring: May 1 • Credit balances remaining after the cut-off date for any semester will be carried forward to the next semester and will be used to offset charges for the new semester.

REQUIRED REFUNDS • Federal regulations require mandatory refunds in certain circumstances. If a credit balance meets the criteria, the refund will be sent automatically, without the need for a Refund Request within 14 days after the federal financial aid is posted that created the credit.

METHODS OF PAYMENT/DELIVERY

THE FOLLOWING ARE WAYS YOU CAN RECEIVE YOUR REFUND: • Electronic Deposit through CASHNet. Sign up as follows: » Go to https://my.westminster.edu/ics. » Log in using your my.westminster login name and password. » Select Finances tab. » Click on “Go to CASHNet.” » Click on “Sign Up for Direct Deposit Refunds.” » Follow instructions to add bank account information for the refund. • Check picked up in the Business Office with proper ID (legal name must match name on check). • Check mailed to student’s permanent address. *If you opt in for e-refund this is the default method in which you will receive your refund unless you withdraw from e-refund on CASHNet.

The Business Office will notify a student when the refund has been processed if it is an electronic deposit or the check is to be picked up at the Business Office. There will be no notifications for checks placed in the mail.