INDUSTRY customer service and motorized window coverings 101
Customer Service and Motorized Window Coverings 101 These are the most important areas to cover (and understand) when selling motorized shades to customers BY ROGER MAGALHAES
W
hen I was going through my list of last year’s sales, one thing stood out: All my larger sales were partially or entirely made up of automated window treatments. And that trend is only moving higher.
It stands to reason that motorized treatments will soon become more important to your sales pitches. If you are someone who is just starting to sell remote-controlled window coverings—or is just getting ready to add them to your product list—these are the areas you must master in order to provide the best service to clients.
Power Sources
Batteries: These are mostly used for existing construction. No electrician is involved. The benefit to battery-powered shades is that they’re the least expensive option and, in Never promise to most cases, the installation and programming is done in one visit. The con is that the batteries get an installation will need to be replaced every six months to one year depending on the size of the shade and the done using your number of times it is opened and closed per day. typical time frame For larger shades (anything over six feet), the for regular blinds. shade will require more “juice” from the batteries, which will deplete them quicker.
Motorized shades must have some sort of “fuel” to power the motor. Typically, that fuel comes from one of three sources:
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batteries, a plug-in transformer or a hardwired system.
Plug-in transformer: The advantage of plug-in power versus batteries is the convenience of not needing to replace batteries and the ability to power larger shades. Typically there are two types of plug-in power: low voltage and line voltage.
