Group promotes openness and support with new partnership

A RESIDENTIAL care provider has launched a new partnership to provide a confidential ‘speak up’ service to more than 750 staff across its homes.

The partnership has been initiated by Borough Care, which has 10 care homes in Stockport and two in Staffordshire, as it continues to promote and grow a culture of openness and support across its sites.

Speaking at the launch, Borough Care CEO Dr. Mark Ward said: ‘Our partnership with Say So will give everyone at Borough Care the opportunity to speak up about any issues and will help us continue to create a healthier, safer and fairer workplace for all.

“We understand that even in well-managed workplaces there still remains some barriers to open communication.

“It is very important to us as an organisation that everyone has the opportunity to be heard, so this is an incredibly positive step for Borough Care to take.’

The operator has launched the partnership with Say So with the goal of obtaining all information possible from staff to keep people safe.

Say So will give everyone at Borough Care a platform to raise any concerns, or make suggestions for improvements, about work, completely anonymously through free phone lines and online reporting tool.

Since the start of the pandemic, Nightingale House is the only care home with nursing in London to retain an Outstanding rating following a full inspection.

It also continues to be the only Outstanding care home serving the older Jewish community in the UK.

Chairman Melvin Lawson said: “Our last CQC inspection was in 2018 and, despite the challenges of the pandemic, to retain the highest possible rating of Outstanding from our regulator is a great achievement.

“I thank our dedicated care teams and wish to acknowledge their immense hard work. My thanks also to our volunteers and donors n at the end of their lives received exceedingly compassionate care. Their wishes were detailed and recorded when people wished to share this including their preferences and choices for end of life care. n benefited from research-based practices such as ‘Namaste care’ which was designed to give one to one comfort and pleasure to people through sensory stimulation, especially the use of touch and scent in a relaxed environment. n and that the leadership was exceptional and distinctive. Leaders and the service culture they created drove and improved high-quality, person-centred care.