SOFTWARE & WORKFLOW
STREAMLINING
LOYALTY
How to keep your customers with software By Pat McGrew
T
he link between your software installation and your customers may seem murky, but your ability to onboard work, process, invoice and deliver efficiently can be a key selling proposition. The platform for efficiency is your workflow infrastructure and the
software that populates it. Look at your current processes and the software that supports them. Think about the number of hours it takes to completely onboard a job, move it through to production, and then mail or deliver. How does that process look to your customers? Surveys tell us that printing
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