2022 AGENCY GOALS INITIATIVE ‐ PROVIDE QUALITY GUEST SERVICE AND EXPERIENCES Align Opportunities with Guest and Community Needs o Hire a firm to conduct Communitywide Survey, Long Range and Strategic Plan o Conduct Communitywide Survey o Complete Long Range and Strategic Plan Increase Participation o 414,857 Guest Experiences o Average 210 daily visits to the Health & Fitness Center o Average 1,825 Health & Fitness Center members o Host 306 events at Chevy Chase Country Club – Total 37,026 guests Continuously Improve Guest Satisfaction and Loyalty o Achieve a Net Promoter Score of 70% Implement COVID‐19 Vaccine Policy o Vaccine requirement or mandatory testing Implement the 2022 Major Projects Schedule o Complete Avalon Sienna Playground o Complete Childerley Park Update the Personnel Policy Manual o Review all policies to ensure compliance of legal regulations o Review all changes to meet workforce needs and benefits
INITIATIVE ‐ IMPROVEMENTS IN INTERNAL PROCESSES & SYSTEMS Identify and Address Districtwide Inefficiencies o Create electronic hiring packets through DocuSign o Improve vendor contract and insurance records (COI) o Fully implement HARVEST software o Fully Implement ASSET TIGER software o Develop a new CCCC budgeting tool o Fully implement Park Reporter at CCCC o Edit and update Park Reporter o Record staff training data into ESS platform o Review IGA’s for future changes and updates
Develop a New Staff Evaluation Tool o Formalize and train staff on performance expectations for 2023 Complete the Full‐Time Compensation Survey / Analysis o Review full‐time paygrades and job descriptions with outside vendor Update Administrative Policy Manual Create New Website for CCCC and Traditions at CC Implement Facility Security Plan o Update security and surveillance cameras at CC maintenance facility
INITIATIVE ‐ ESTABLISH LONG‐TERM FINANCIAL STRATEGIES Align Financial Resources with Need o Develop a cost of service model for Rec and CCCC o Continue to meet fund balance targets as established o Make annual transfers to Capital Projects Fund ▪ Corporate: $700,000 ▪ Recreation: $1,050,000 Financial Growth and Sustainability KPM Overall: $3,902,764 o Corporate: $1,257,162 o Chevy Chase Country Club: $946,823 ▪ Golf: $34,734 ▪ Food & Beverage: $1,742,548 o Recreation: $1,698,779 ▪ Health & Fitness Center: $90,690 ▪ Family Aquatic Center: $18,415 ▪ Recreation programs: $358,505 ▪ Heritage Park Sports Complex: $242,824 ▪ Indoor Pool: ($113,484) Increase Alternative Revenue Sources o Continue to seek new grant opportunities o Pursue alternate revenue sources o Pursue sponsorships $25,000
INITIATIVE ‐ DEVELOPING COMMUNITY RELATIONSHIPS
Foster Existing Relationships with Other Local Governments and Legislators o Keep in regular communication with other local governments and legislators on park district issues and happenings o Participate in state and national legislative forums on parks and recreation
INITIATIVE ‐ CONTINUOUS LEARNING ENVIRONMENT
Staff and Board Development o Staff – Leadership Abilities o Board assessment o Board planning – training o All staff training topics – reorientation to the park district, emotional intelligence, DEI: compliance
INITIATIVE ‐ ENVIRONMENTAL STEWARDSHIP Develop a Metric to Determine the District’s Environmental Impact Research Feasibility of Solar Panels for WPD Facilities Carbon Footprint Determination