Pass4Sure HP2-H33 Exam Questions

Exam Code: HP2­H33 Vendor: HP Exam Name: Selling HP Retail Point of Sale Solutions Cert Name: HP ExpertONE/HP Sales Certified/

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HP HP2-H33

Exam Name: Selling HP PPS ServiceOne Services

Product: Demo

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Question: 1 Which HP PPS Services allow customers to only choose support duration from a fixed 1 to 5 years?

A. HP Custom Contractual Services B. HP Priority Services C. HP Standard Contractual Services D. HP Care Pack Services

Answer: D Explanation: Reference: http://hpcarepacks.ru/upload/file/p194brorbj17bis18b3u1kpn4sm1.pdf

Question: 2 A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure the new devices are functioning and therefore are interested in repair services from the manufacturer. They have several offices and branch offices across the country. The customer would like to have one agreement that covers all of the fleet, independent of geography, offering the same service level.

Which offer best meets this customer's needs?

A. HP Standard Contractual Services B.HP Custom Contractual Services C.HP Accidental Damage Protection D.HP Care Pack Services

Answer: B Question: 3 When is the best time to propose HP Contractual Services for hardware already covered with HP Next Business Day Onsite Care Pack Service?

A. Upon expiration of a service engagement B. Any time during the hardware lifecycle C. Prior to the HW purchase D. At the time of the HW purchase

Answer: A Question: 4 Page |2 Page |2

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Which HP Care Pack Service response is sold most often?

A. Defective media retention B. Next-business-day, onsite C. Onsite services D. Offsite services

Answer: B Question: 5 Which type of HP service sends a trained technician to the customer business for hardware repair?

A. Onsite repair B. Offsite repair, pick and return change C. Accidental damage protection D. Offsite repair, offsite return

Answer: A Explanation: Reference: http://h41111.www4.hp.com/us/en/business-services/BusinessHelpdesk_FAQ.pdf (See the what are HP Business Helpdesk Services 1st Page).

Question: 6 How should you counter this objection: "Services cost too much."

A. HP standard warranty offers limited support for a short time period.

B.HP Services allow you to choose from various options that best suit your needs.

C.HP Services ensure that your equipment stays up and running.

D.HP Services give you predictability and greater control of TCO.

Answer: D

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