Pass4Sure PEGACCA practice test

Exam Code: PEGACCA Vendor: Pegasystems Exam Name: Certified Pega Business Architect (CPBA) 71V1 Cert Name: Certified CPM Architect/

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Pegasystems PEGACCA

Exam Name: Certified CPM Architect (CCA) Exam

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Question: 1 True or False, Flow-action-based dialog requires that a dialog rule be referenced from the assignment and flow action within the workflow diagram.

A. True B. False

Answer: B Question: 2 True or False, For each individual CPM service item type, you can choose whether to use flow actionbased dialog or assignment-based dialog.

A. True B. False

Answer: B Question: 3 Which of the following is NOT a best practice in CPM dialog management ________? (Choose One) A. Dialog rules should be contained in a separate RuleSet from other configuration such as flows and flow actions B. Dialog scripts should contain “what to say”; not “what to do” C. Dialog scripts should include references to customer data D. CSRs should be encouraged to configure personal dialog scripts

Answer: D Question: 4 Which of the following would you configure in order to specify the subset of properties that can be included within dialog scripts. (Choose One) A. Interaction driver rule B. Decision table rule within the dialog class C. Data source rule D. Map value rule within the dialog class

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Answer: C Question: 5 Which of the following is a best practice for design of the CPM composite area? (Choose One) A. Data that is visible in the composite should never be repeated/duplicated in service item flow actions B. Sections within composite tabs should allow for data edit/update C. Composite tabs should be conditionally displayed based on the customer

Answer: C

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