i n fo r m ati o n
DIRECTORY
Eastern Kings Memorial Community Health Centre 23 Earnscliffe Avenue Wolfville, NS B4P 1X4
Phone (902) 542-2266 • Fax (902) 542-4619
Please feel free to take this directory home for future reference.
Welcome Dear Patients, Visitors and Families: Annapolis Valley Health is one of nine district health authorities in Nova Scotia. We serve approximately 82,000 residents of Kings and Annapolis Counties. AVH provides services from six facilities and in many community-based programs across the district. This guide, provided to us at no cost by Willow Publishing, was printed to help you navigate our district’s sites and services. Our hope is that you will find useful information about our sites and your rights as a patient or client at our facilities. Our health care providers want you to know your role as a S.M.A.R.T. Patient, what to bring to your appointments, and the ways you can get in contact with our district services. Please do not hesitate to ask a question if you require more information – we are here to serve and support you. We value your feedback and welcome your suggestions. We must also note that this is not a comprehensive list of programs and services offered by the district. For information on our programs and services that might support you to be healthy and stay healthy, visit our website programs and services directory. You can find it at www.avdha. nshealth.ca Annapolis Valley Health.
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Table of Contents Welcome to Annapolis Valley Health .......................................... 2 Reference Guide to Commonly Used Terms and Abbreviations ....... 4 Our Vision, Mission and Values ...... 4
Directory of Services Addiction Services ......................... 5 Auxiliaries ..................................... 5 Blood Collection ........................... 5 Cancer Care .................................. 5 Chapel & Chaplain ........................ 6 Concerns and Suggestions .............. 6 Consent ........................................ 6 Community Health Boards ............ 6 Diabetes Centres............................ 7 Diagnostic Imaging/X-Ray.............. 7 Directions/Locations of our Sites .... 7 Emergency Departments ................ 7 Ethics Consultation ........................ 8 Fire Safety ..................................... 8 Foundations .................................. 8 Health Centre Clinics ....................... 9 HealthLink 811 (The Nurse Line) ..... 9 Infection Control ........................... 9 Insurance ..................................... 10 Mental Health Services ..................11 Palliative Care ...............................11 Parking .........................................11 Patient Fees .................................. 12 Patient/Client Satisfaction Line ...... 12
Privacy......................................... 12 Public Health................................ 12 Rehabilitation Services .................. 13 Scent Free Policy .......................... 13 Seniors Community Health Team .. 13 SMART Patient Program (Patient Safety) ............................. 14 Smoking ....................................... 14 TeleHealth ................................... 14 Volunteer Services ........................ 15 What to Bring .............................. 15
Community Supporters .....16
Please note, we are constantly changing to meet your needs. The information presented here may be subject to change. Information Directory
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Reference Guide to Commonly Used Terms and Abbreviations District: Annapolis and Kings Counties – the geographical area served by Annapolis Valley Health District Health Authority. Health Care Provider: those providing your health care (doctors, nurses, physiotherapists, laboratory technicians, etc. ) Annapolis Valley Health is the organization responsible for delivery of health services to the residents of Annapolis and Kings Counties. Sites ACHC–Annapolis Community Health Centre, Annapolis Royal SMH–Soldiers Memorial Hospital, Middleton WKMHC–Western Kings Memorial Health Centre, Berwick CP–AVH Chipman, Kentville VRH–Valley Regional Hospital, Kentville EKMCHC–Eastern Kings Memorial Community Health Centre, Wolfville
Our Vision Healthy people, caring communities, valued health care teams and partners.
Our Mission Working together to promote and improve the health of individuals, families and communities.
Our Values Integrity – Our decisions and actions reflect our commitment to accepted
ethical and professional conduct. We work to ensure that our conduct earns the support and trust of all segments of the public that we serve.
Accountability – We make rational, informed decisions based on the needs of our communities and best available evidence. We are accountable for our actions and the effective, sustainable management of resources.
Respect – We are committed to working in ways that promote dignity,
fairness and respect.
Collaboration – We work together with our communities and other
partners to achieve improved services and healthier communities.
Continuous Improvement – We are committed to quality and
evaluation.
Innovation – We seek opportunities to evaluate, change, grow and improve by fostering learning, inquiry and discovery.
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Directory of Services Addiction Services
Addiction Services offers programs that help prevent or treat the harms caused by alcohol, tobacco, other drugs and gambling. Are you affected by someone else’s drinking, smoking, other drug use, or gambling? Would you like to quit or cut down on your own drinking, smoking, other drug use or gambling? If yes, give us a call…we can help! (902) 679- 2392 or (902) 825-6828 Crisis Response Services: (902) 679-2870 Gambling Help Line: 1-888-347-8888 (24-hour support) Withdrawal Management/Detoxification Services: (902) 825-1341 www.avdha.nshealth.ca
Auxiliaries
• Annapolis Community Health Centre Auxiliary • Greenwood Health Auxiliary • Kingston & District Hospital Auxiliary • Nictaux Hospital Auxiliary • Port Williams Auxiliary • Soldiers Memorial Health Auxiliary • Valley Regional Hospital Auxiliary The Auxiliaries can be contacted by calling Annapolis Valley Health at (902) 538-3431.
Blood Collection
Blood Collection at sites across the district. ACHC: 8:00am – 9:30am EKM: 7:00am – 10:00am SMH: 7:00am – 10:30am VRH: 7:00am – 10:30am WKM: 7:00am – 10:00am
Cancer Care
A Patient Navigator is available to support cancer patients, their families and health professionals by improving access and enhancing co-ordination of treatment, follow-up and support services. Navigators work closely with family doctors, cancer specialists, patients and their families to strengthen community cancer services. They also provide crucial information about available community and financial services. This program is provided in partnership with Cancer Care Nova Scotia. Contact the Cancer Patient Navigator at (902) 690-3700.
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Chapel & Chaplain
The mission of Pastoral Care Services is to support patients, family and staff as they make sense of the spiritual dilemmas created by human suffering. Pastoral Care Services utilize the services of a Coordinating Chaplain, community clergy, lay volunteers and students to respond to the spiritual and religious needs of patients, families and staff. At Valley Regional Hospital, an inter-faith chapel is located on Level 2. It is open 24 hours a day for use by patients, families, staff, volunteers and visitors. Most Wednesdays there are Chapel Services from 6:30 pm 7:00 pm, led by the chaplain or area clergy and musicians. Volunteers are available to help as needed. Music is provided for meditation daily at 10:00 am-11:00am. At Soldiers Memorial Hospital, an inter-faith chapel is located on the 3rd Floor and is open 24 hours a day.
Concerns and Suggestions
AVH Patient/Client Satisfaction Line If you have compliments, suggestions or concerns about care provided at any facilities or through the programs or services of AVH, please call, (902) 679-2494. Where long distance charges apply, call 1-800-8869757. You can also fill out an online form on our website to share your experience, www.avdha.nshealth.ca in the Accessing AVH section.
Consent
Patients who require certain types of procedures will be asked to sign a consent form before the procedure. Please read this form carefully and ask your doctor for more explanation if you feel you do not fully understand the nature of the procedure or associated risks. You will also be asked to sign a consent form before the release of any specific information related to your condition or your image (photo or video) for legal, promotional or educational purposes.
Community Health Boards
There are five Community Health Boards serving the Annapolis Valley Health District. Their role is primarily the promotion of health and wellness in our communities. They work in partnership with a wide range of organizations and groups to help meet the health needs of the communities. Our CHBs working in their communities create collaborative community health plans, which are an important part of the district’s planning processes and one important way that AVH hears the voice of the community. For more information about the activities of the CHBs, visit us on the web: http://www.avdha. nshealth.ca/community.
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Diabetes Centres
AVH has three Diabetes Centres. They are staffed by diabetes educators. These nurses and dietitians have special training and can help you manage, prevent or delay the onset of diabetes. YOU can visit the centre to learn how to manage your diabetes by modifying your lifestyle to make it work for you. We offer individual and group sessions. Programs are tailored to the needs of people with diabetes and their family member/support person(s). We promote self-management to enhance optimal diabetes management, quality of life, and reduced risk of developing diabetes complications. We work with family physicians, specialists and other team members and community agencies to provide comprehensive care for our area. Programs and services are based on the major elements of diabetes management, which are healthy eating, physical activity, self-blood glucose monitoring, medication, and self-management. Valley Regional Hospital, Kentville (902) 679-1849 Soldiers Memorial Hospital, Middleton (902) 825-6160 ext. 243/291 Annapolis Community Health Centre, Annapolis Royal (902) 532-2381
Diagnostic Imaging/X-Ray
VRH – Monday-Friday, 11:00am-3:30pm ACHC – Monday-Friday, 8:30am-12:00pm and 1:00pm-3:30pm SMH – Monday-Saturday, 9:00am-12:00pm and 1:30pm-3:30pm EKMCHC – Tues/Thurs 8:00am-12:00pm & 1:00pm-3:30pm, Wed 1:00-4:30pm & 6:00-8:30pm WKMHC – Monday–Friday 8:30am-12:00pm and 1:00pm-3:30pm
Directions/Locations of our Sites
VRH – 150 Exhibition Street, Kentville, NS ACHC – 821 St. George Street, Annapolis Royal, NS SMH – 462 Main Street, Middleton, NS EKMCHC – 23 Earnscliffe Avenue, Wolfville, NS WKMHC – 121 Orchard Street, Berwick, NS CP – 15 Chipman Drive, Kentville, NS
Emergency Departments
Annapolis Valley Health has three Emergency Departments which are open 24/7. Using a multidisciplinary approach, we use a five level triaging (assessing) structure to streamline patients in those facilities providing emergency care. Our emergency departments assess, diagnose, refer, admit to hospital and provide treatments to patients in the Annapolis Valley, Nova Scotia. Valley Regional Hospital Emergency (VRH) Kentville, NS Information Directory
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Soldiers Memorial Hospital Emergency (SMH) Middleton, NS Annapolis Community Health Centre (ACHC) Annapolis Royal, NS If you have an emergency, please call 911 to ensure the most appropriate care. To speak to a Registered Nurse at any time, please call 811.
Ethics Consultation
Annapolis Valley Health has a process in place to support individuals or groups facing an ethical dilemma. This can be arranged through the unit manager.
Fire Safety
Fire Exits are clearly marked throughout our sites. Do not attempt to use the elevators during a fire alarm. All fire doors will automatically close until the ALL CLEAR announcement is made overhead. At EKM & WKM we have single stage alarms. If you hear an alarm, please evacuate immediately through the nearest exit.
Fire Drills Fire drills are held regularly to ensure our employees, physicians and volunteers are prepared to respond to fire emergencies. Drills may be held at various times during the day and evening. Please do not use elevators when the fire alarm is ringing unless you are given permission by responding fire department personnel.
Foundations
Eastern Kings Memorial Health Foundation (902) 542-2359 Wolfville, NS www.ekmhealthfoundation.ca Valley Regional Hospital Foundation Kentville, NS (902) 678-5414 www.vrhfoundation.ca West Kings Memorial Health Society Berwick, NS (902) 538-0096 www.wkmhc.com Soldiers Memorial Hospital Foundation Middleton, NS (902) 825-3411
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Annapolis West Health Foundation Annapolis Royal, NS (902) 532-2381 www.annapoliswesthealthfoundation.com
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Valley Hospice Foundation Wolfville, NS (902) 542-2265 www.valleyhospice.ca
Health Centre Clinics (these clinics are for non-urgent health needs) Eastern Kings Memorial Community Health Centre (EKM) 5:00pm-9:00pm weekdays, 10:00pm –5:00pm on Sunday; Closed Saturday and Holidays Wolfville, NS Phone: (902) 542-0528 Western Kings Memorial Health Centre (WKM) 5:00pm-9:00pm weekdays, 10:00am-5:00pm on Saturday; Closed Sunday and Holidays Berwick, NS Phone: (902) 538-3111
HealthLink 811 (The Nurse Line)
HealthLink 811 is Nova Scotia’s 24-hour, seven days a week telecare service. When you call 811, registered nurses will give you the advice and information you need and provide reassurance concerning all kinds of general health issues and questions. Advice and information may include a recommendation to see your doctor or visit your local emergency department. You can also obtain information about health issues and services available in your community. Reliable information about health topics is also available online at www.NSHealthLink811.ca. This information will help you understand health issues that matter to you, your family and community.
Infection Control
Our Infection Prevention and Control department works diligently with all health care providers to deliver best practices and provide patients with safe, quality care. Hand hygiene is the best way to stop the spread of infection. Washing your hands with soap and water for 15-20 seconds or using hand sanitizer gel if hands are visibly clean will work. Remember to wash your hands often! It is always okay to remind visitors and healthcare providers to wash their hands. When visiting family members and friends in the hospital, or visiting
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a clinic, there are a few simple things you can do to protect yourself and loved ones from illness: • Please do not visit patients when you have a cold or flu like symptoms. • Do not visit more than one patient during visiting hours. • Check with the nursing station before visiting patients with coloured isolation signs posted outside their room. • Wash your hands or use hand sanitizer found throughout the hospital before and after visiting patients. • Use paper towel to shut off taps after washing your hands. • Cover your cough or sneeze and be sure to wash your hands afterward. • To protect yourself from colds and other infections, always keep your hands away from your eyes, nose and mouth. • Keep your hands away from your IV tube, catheter tube and any open wounds to prevent them from becoming infected.
Insurance
If you have coverage in addition to, or instead of, MSI, you may wish to check with your insurance company as to further services that may or may not be covered. Under MSI, the following are some uninsured services that you may be billed for: • Acupuncture, chiropractors, naturopaths, podiatrists, osteopaths • Patient requested • cosmetic surgery (facelift, tattoo removal, skin tag removal) • cosmetic treatment of varicose veins • in-vitro fertilization • reversal of tubal ligation or vasectomy • Health aids or devices • Eye glasses and hearing aids • Trusses • Crutches • Surgical appliances • Wheelchairs • Medical supplies • Drugs, syringes, sutures, dressings, allergy sera, vaccines not issued by the Department of Health and Wellness (some of these are covered during your hospital stay) • Completion of forms • Certificate of illness, government forms, insurance forms • Day care • Medical advice by telephone or letter and/or missed appointments (office or surgery)
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Mental Health Services Mental Health Programs provide services to people of all age groups with mental health concerns. Trained and experienced clinicians provide information and treatment based on the best available research evidence. Services are provided by a team of professionals, which include psychologists, social workers, psychiatrists, community support workers, nurses and occupational therapists, all supported by a team of administrative personnel. The team works together with consumers, family physicians, community agencies, and other health providers to ensure that everyone has the information they require to make informed decisions regarding their treatment plan. For Emergency Services: Contact your family physician or go to the nearest Emergency Department. Crisis Response Services: (902) 679-2870 King’s County ADULT PROGRAM Phone (902) 679-2870 CHILD AND YOUTH PROGRAM Phone (902) 679-2873 Annapolis County ADULT/CHILD AND YOUTH PROGRAMS Phone (902) 825-4825
Palliative Care The Palliative Care team is available for consultation in the home, nursing home or in hospital throughout AVH. They will provide support and education for skills development of health care providers working in Palliative Care. The strength of Annapolis Valley Health’s Palliative Care program is closely linked to its strong partnerships with VON, Continuing Care Nova Scotia, volunteer groups, Cancer Care Nova Scotia, long term care facilities and other community groups in the district. Our inpatient facilities provide Palliative Care services for those patients who cannot remain at home. An assessment and physician referral is required. (902) 542-6303
Parking
There is a parking fee of $2.00 at all sites owned by the district*. You will be required to deposit the correct change as you exit the parking lot. For your convenience, change and banking machines are located near the main entrances**.
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*Western Kings Memorial Health Centre in Berwick, NS is not owned by the DHA therefore parking is provided at no charge. There is no bank or change machine in this location. **At Eastern Kings Memorial Community Health Centre, there is no bank machine There is only a change machine in the front lobby.
Patient Fees
Most services within the facility are insured by MSI or your private insurance company. However, some services do require payment by the patient. (See: Insurance) If a patient has been medically discharged by the attending physician, and is awaiting placement within a long term care facility, the patient must either leave the hospital or pay a daily fee to remain within the hospital. Special arrangements may be made depending on the patient’s financial circumstances.
Patient/Client Satisfaction Line
If you have compliments, suggestions or concerns about the care provided at any of our facilities or through our programs or services of Annapolis Valley Health, please call (902) 679-2494; Toll-free: 1-800-886-9757.
Privacy
Annapolis Valley Health values your privacy and understands that your health information is personal and must be protected. You have the right to understand how and why we collect, use and share your personal health information. The personal health information that is collected will be used for your care and treatment. Some of your personal health information may be shared without your permission: • To obey legal and regulatory requirements • To improve the quality of health care service • For approved research, statistics and teaching • With Provincial Health Programs to improve care and education Your personal health information will not be released to anyone else without your permission. If you have questions or concerns about the privacy of your personal health information, please contact the Privacy Office at privacyoffice@avdha.nshealth.ca
Public Health
Public Health works with communities to identify health needs to support individual and community action to prevent illness, protect and promote health, and achieve well being.
Core services are: • Communicable disease prevention and control
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• Non-communicable disease and injury prevention • Health enhancement Services provided by Public Health include, but are not limited to: • Pre-natal education • Healthy Beginnings Enhanced Home Visiting Program • Support for breastfeeding moms and their families Individuals may self-refer to Public Health. For more information, go to www.avdha.nshealth.ca
Rehabilitation Services
Occupational Therapy and Physiotherapy services are offered at most sites.
Occupational Therapy services include home and community visits: • special seating prescription, splinting and functional, perceptual, developmental, and cognitive assessments. Physiotherapy services include: • assessment and treatment of mobility disorders resulting from injury, disease, disability, birth defects or long periods of inactivity. Services can be accessed directly by the client/caregiver or through referrals from the family physician or specialist. ACHC: (902) 532-7446 (Physiotherapy) (902) 532-2381 x 4020 (Occupational Therapy) EKM: (902) 542-2412 SMH: (902) 825-3411 x 358 WKM: (902) 538-3111 VRH: (902) 679-2657 x 2770
Scent Free Policy
AVH employs and practices a total Scent Free Policy throughout the entire district. Please remember that many everyday products use fragrances and perfumes, including shampoo, deodorant and fabric softeners, and many of these chemicals make staff and patients ill. Please use scent free/odour free products.
Seniors Community Health Team
The seniors team supports Annapolis Valley Seniors living at home. A member of the team will come to your home, do a review, provide information and advice to help you remain at home and in your community as long as possible. The team understands the needs of older persons and works closely with other care providers. By promoting health and safety, the team supports healthy aging and independence. Please call (902) 825-4421.
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SMART SMART Patient Program (Patient Safety)
Our health care professionals are working hard to make sure you receive the best and safest health care possible. You can help too, by being an active, involved and informed member of your health care team. People who are more involved with their care tend to do better and stay safer.
Are you a S.M.A.R.T Patient? A SMART patient knows that safety is their concern too. It is always okay for you to ask us questions about your care. Safety in the Hospital and at Home Wash or sanitize your hands. Cough and sneeze into your elbow to prevent the spread of germs. Wear non-slip footwear. Use wheelchairs, walkers or crutches. Install bed rails, nightlights, shower bars and tub benches to prevent falls. Medication: Be Aware Know the names of the medications you take and why you take them. Keep a list of the medications you take and carry it in your wallet. Do not share your medications. Ask Questions Ask about your condition. Ask about your medications. Ask about your care plan. Ask about what to expect after surgery. Recovery at Home Know how to take care of yourself after you leave the hospital. Have a family member or friend stay with you. Know what are good and bad symptoms to watch for. Talk and Tell Tell your doctor about your medical history. Talk with your doctor or nurse if you are concerned about a test or procedure. Tell your doctor or nurse if you do not understand what they are saying.
Smoking
Smoking is strictly prohibited on all AVH properties. Annapolis Valley Health asks you to respect other patients’ health as well as the law.
TeleHealth
The Nova Scotia Telehealth Network (NSTHN) is a video conferencing communications network that connects healthcare focused facilities across Nova Scotia. The NSTHN uses video conferencing technologies to improve access to health services for patients, families and healthcare professionals. Patients from across Nova Scotia can meet face-to-face with health care professionals located anywhere on the network, without leaving their
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home communities. This saves patients the time, stress and expense associated with travel. Barriers to health care access including travel costs or inclement weather are removed. There is no charge for using this equipment. Patients are referred to use this service from their health care provider. If you feel that your care could benefit, please ask your care provider about TeleHealth options.
Volunteer Services
Annapolis Valley Health has more than 1,200 volunteers. These men, women and youth contribute their time and talent. To learn more about our volunteer programs or to become part of the volunteer team, contact Volunteer Services at (902) 679-2657 x 2500.
What to Bring
• your health card • any other health insurance cards that you have (Blue Cross, Maritime Medical, etc.). • the medication you are currently taking or a list containing names of drugs and dosages. Bringing your medications allows your care provider to accurately assess which medications you are taking and how you are taking them. We use this information to determine if your medication may be contributing to the reason for your visit. • medications that are to be brought with you include: • over the counter products (vitamins and herbal remedies) • all prescription medications (blister packed medications, vials from drug store, creams, ointments, patches, injections, etc). • a list of any known allergies and sensitivities
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Community Supporters Annapolis Valley Health is grateful to all advertisers for helping to make this directory possible. Please note that an advertisement in this directory does not imply an endorsement by Annapolis Valley Health.
Funeral Services H C Lindsay Funeral Homes & Crematorium.........................................................17
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Benefits of Pre-Planning Your Funeral
H C Lindsay Funeral Homes & Crematorium Pre-planning your funeral may not be something that you ever thought you would do and to some it may even seem to be a bit gloomy. Pre-planning your funeral gives your family the ability to grieve without having to make arrangements at the time of your passing and allows them to focus completely on their loss. Most people do not like to think about the fact that eventually we all will stop living but coming to terms with that and accepting it is probably the hardest part of pre-arranging your funeral. Once we focus on the real issue at hand; which is anticipating the huge amount of financial and emotional stress it leaves on your loved ones, we can go forward and plan for the future. We all do the best we can throughout our lives to protect the ones we love; that shouldn’t stop when we pass away. Pre-planning our funeral is the last thing we can do for our families to show them that we cared right to the end.
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Pre-planning doesn’t always mean pre-paying either. You can sit down with a funeral director and pre-plan your funeral and make the decisions to implement your final wishes. Some people have insurances that will cover the cost of their funeral expenses and some people don’t have the financial ability to pre-pay for their arrangements but that doesn’t mean that you can’t pre-arrange. Also, there are many different payment options available now including monthly payments to cover the cost of your funeral. Here are seven main benefits to pre-planning your funeral: 1) It will relieve your family from the many stresses and pressures of losing a loved one. 2) Pre-planning allows you to control just about every option available for your memorial service right down to music played and where you would like memorial donations to go. 3) By recording your thoughts and wishes on paper you can ensure that your remains will be handled, considered, and laid to rest in an area that you chose. 4) When people lose a loved one they are very emotional and arguments can easily be triggered; making all your decisions for yourself can alleviate this from happening, there will be no need for disagreements in regards to your final wishes. 5) Pre-planning takes all the guesswork out of the arrangement process; no one will have to wonder what you would have wanted. 6) When you build your own structure for your final tribute it eliminates your family from trying to do the right thing when they are so grief stricken and vulnerable. 7) Pre-planning for any event allows for a much smoother experience for everyone involved and a funeral is certainly no exception. Your family will be very grateful to know that you took the time to have your funeral arrangements already made. Although pre-planning your funeral may seem very overwhelming; it is a way for you to pass on cherished memories and wishes. Making an appointment to discuss the option for your life’s tribute can be a very fulfilling experience and can leave your mind at rest.
Wishes If I could have my wishes, If wishes did come true; I would wish for happiness, And a long full life for you. I would wish for laughter, And fill your life with song; Then ask for peace and joy and love, To follow you all day long. Then I would ask for peaceful rest, To visit you at night; And that your every morning, Dawn shimmering and bright. I would ask for nothing, To give back to myself; As long as you are happy, I want for nothing else. For just to see contentment, On your face and know you’re fine; Would truly satisfy me, And bring joy to this heart of mine. If I could have my wishes, If wishes did come true; I’d wish for the sun, moon and stars, And I’d give them all to you. Allison Chambers Coxsey
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Helping you live comfortably in your own home. • Registered Nurse on call 24/7 • Housekeeping, Cooking and Laundry • Assistance with Outings • Companionship • Personal Care Providing trusted & caring • Alzheimer & Dementia Care • Respite or Palliative Care home cAre • Facility/Hospital Visits throughout the • Veteran Care through DVA AnnAPolis VAlley since 1990
For a FREE in-home consultation please call one of our three Annapolis Valley locations 1-866-966-1466 www.careforce.ca Careforce_Ad_6x4.375_FINAL.indd 1
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