Brockville General Hospital Patient Services Directory

THIS DIRECTORY IS YOURS TO KEEP. PLEASE TAKE HOME.

PATIENT SERVICES DIRECTORY BROCKVILLE GENERAL HOSPITAL Healthy People - Outstanding Care

75 Charles St. • Brockville, ON K6V 1S8 • Tel: 613-345-5645

www.bgh-on.ca THIS DIRECTORY IS ALSO AVAILABLE AT

www.patientdirectory.ca

The Brockville and District Hospital Foundation (BDHF) supports the Brockville General Hospital’s commitment to provide an excellent patient experience—

guided by the people we serve, delivered by people who care.

2011 Calendar of Events Date Event August 25 Girls Just Want to Have Fun

Location CJ’s Dining Lounge Supporting Palliative Care Program Tickets, please call Anita or Candi at Bayshore, 613-345-3371

August 26 Brockville Community Care

and Share Golf Tournament

Highland Golf Course Supporting the Brockville Cardiovascular Program To Register, please call 613-342-7883 or info@highlandgolf.com

August 31 Friends of Palliative Care

Golf Tournament

Brockville Country Club Supporting Palliative Care Program To register please call the Foundation office at 613-345-448 or foundation@bgh-on.ca

September Tim Horton Smile Cookie

Campaign

Brockville Tim Horton’s Locations, Brockville General Hospital Cafeteria and Eleanor’s Café Supporting the Brockville General Hospital

October Great Trivia Challenge

St. Lawrence College Supporting Palliative Care Services To register please contact Keith Hare at St. Lawrence College at 345-0660.

October- Annual Appeal Campaign November

Mail out Funds raised will support the purchase of equipment at Brockville General Hospital.

Ways of Giving Giving should be easy. What one individual finds suitable isn’t necessarily the same as another. At the Brockville and District Hospital Foundation, we help people find an option that fulfills their needs.

Here are some of the ways you may wish to support the BDHF: Monthly Giving Gifts in your Will (Bequests)

Gifts in Kind Gifts of Life Insurance

Gifts of Cash Gifts of Security

Hosting or Supporting an Event Pledges

All donations made to the Foundation remain in the community, and are spent in accordance with the conditions under which they were given.

To make a donation or for more information, please contact the foundation office at:

75 Charles Street, Brockville, ON, K6V 1S8 ~ 613-345-4478 ~ foundation@bgh-on.ca

Welcome to

On behalf of the hospital staff, physicians, volunteers and Board of Governors, I would like to welcome you to Brockville General Hospital (BGH). We hope this patient directory will provide you with useful information regarding your hospital.

Established in 1885, the hospital’s mission is to provide an excellent patient experience – guided by the people we serve, delivered by people who care.

BGH provides a range of acute, complex continuing care, rehabilitation and palliative care services. Our Emergency Department is open 24 hours a day, 7 days a week and services approximately 2,000 patients a month. Our Palliative Care Service supports more than 240 patients annually.

Our three-site hospital is fully accredited by Accreditation Canada. Participating in accreditation and evaluating ourselves against accreditation standards enables the hospital to meet the highest standards of patient care.

BGH greatly appreciates the support it has received from the community over the years. Due to the generosity of our community, the dedication of our volunteers and the professionalism of our staff, we have been able to achieve and continue to maintain high standards of patient care.

Should you have any questions that are not addressed in this directory, please do not hesitate to ask a member of our staff or one of our volunteers. We value your comments and suggestions on ways we can continue to improve patient care and patient services.

Sincerely, Ray Marshall President & CEO Brockville General Hospital Patient Directory Page 3

Table of Contents BGH VISION, MISSION, VALUES...........................................................7 GENERAL INFORMATION......................................................................8 Accessibility...................................................................................................... 8 Directions to BGH from Highway 401................................................................ 8 Elevators........................................................................................................... 9 Electronic Devices - Cellular Phones, etc......................................................... 9 Food Services................................................................................................... 9 Money............................................................................................................. 10 Parking............................................................................................................ 10 Payphones...................................................................................................... 10 Perfume and Latex Allergies........................................................................... 10 Security........................................................................................................... 11 Smoking.......................................................................................................... 11 Taxis................................................................................................................ 11 Visiting Hours.................................................................................................. 12

PATIENT INFORMATION.......................................................................13 What to Bring on Admission............................................................................ 13 Please Do Not Bring....................................................................................... 13 Billing and Accommodation............................................................................. 14 Fire Safety....................................................................................................... 15 Going Home.................................................................................................... 15 Leave from the Hospital.................................................................................. 15 Mail................................................................................................................. 15 Patient Safety.................................................................................................. 15 Power of Attorney............................................................................................ 15 Smoking Cessation Program.......................................................................... 16 Telephones for Inpatients................................................................................ 16 Televisions...................................................................................................... 16

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Garden Street Site Only.............................................................17 Dental Hygiene Services................................................................................. 17 Foot Care Clinics............................................................................................ 17 Patient Appointments...................................................................................... 17 Power Wheelchairs Policy............................................................................... 17 Residents & Friends & Families Association (RAFFA).................................... 17 Therapeutic Recreational Service................................................................... 18

Discharge Planning......................................................................18 Planning For Your Discharge.......................................................................... 19 Supporting You in Your Return Home............................................................. 20

CODE OF CONDUCT............................................................................21 Brockville General Hospital Patient Bill of rights and responsibilities.......................................................22 our INFORMATION practices........................................................23 Collection of Personal Health Information....................................................... 23 Uses and Disclosures of Personal Health Information.................................... 23 Accessing Your Record................................................................................... 23 Important Information...................................................................................... 24 How to Contact Us.......................................................................................... 24

PATIENT SERVICES..............................................................................25 Eleanor’s Café (Charles Street Site)................................................................ 25 Hairdressing.................................................................................................... 25 Magazine Cart (Charles Street Site)............................................................... 25 Wagon Gift Shops........................................................................................... 25 Wagon Cart and Newspaper (Charles Street Site).......................................... 25

HOSPITAL PROGRAMS/SERVICES....................................................26 Ambulatory Care............................................................................................. 26 Brockville Cardiovascular Program................................................................. 26 Diagnostic Imaging......................................................................................... 26 Emergency Department.................................................................................. 26 Infection Control.............................................................................................. 27 Inpatient Units................................................................................................. 27 Brockville General Hospital Patient Directory Page 5

Laboratory – Inpatient Services...................................................................... 27 Maternal/Child................................................................................................. 27 Ontario Breast Screening Program................................................................. 27 Patient Registration......................................................................................... 28 Spiritual Care.................................................................................................. 28 Surgery........................................................................................................... 28

questions about your care?....................................................29 OUTREACH PROGRAMS.....................................................................30 Assault Response & Care Centre (ARCC) – McDougall Building................... 30 Early Language Development – McDougall Building...................................... 30 Infant and Child Development Program – McDougall Building........................ 30 Speech / Language Services – McDougall Building....................................... 30 Volunteer Hospice Visiting Service (Community)............................................ 30 Brockville and District Hospice Palliative Care Service................................... 31

BROCKVILLE AND DISTRICT HOSPITAL FOUNDATION..................32 BROCKVILLE GENERAL VOLUNTEER ASSOCIATION.....................33 index of advertisers....................................................................34

This Patient Directory was last updated in November 2010.

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VISION

Healthy People ~ Outstanding Care.

MISSION

To provide an excellent patient experience — guided by the people we serve, delivered by people who care.

CORE VALUES

Commitment to Compassion, Respect,

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GENERAL INFORMATION Brockville General Hospital (BGH) services are provided at three locations.

Charles Street Site, 75 Charles St., Brockville McDougall Building, 70 Charles St., Brockville Garden Street Site, 42 Garden St., Brockville

To contact the hospital by telephone: Main Switchboard: 613-345-5645 If you know the extension of the person you wish to reach, dial 613-345-5649.

The automated attendant will ask you to “Press 1� and then the four-digit extension you require.

Accessibility Brockville General Hospital (BGH) is committed to excellence in serving all customers including people with disabilities in accordance with the Customer Service Standards (2008) of the Ontarians with Disabilities Act 2005.

In fulfilling our mission, Brockville General Hospital strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We will use reasonable effort to give people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. A list of language interpreters is available.

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We also welcome a support person for people with disabilities.

Admittance of a support person to areas not normally open to the public will be assessed on an individual basis.

Directions to BGH from Highway 401

Charles Street Site and McDougall Building From Highway 401 Eastbound: Exit 696. Turn right on Stewart Boulevard, turn left on Pearl Street, turn left on Ormond Street, turn right on Charles Street.

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From Highway 401 Westbound: Exit 698. Turn left on Parkedale Avenue, turn left on North Augusta Road, turn right on Pearl Street, turn right on Ormond Street, turn right on Charles Street.

Garden Street Site From Highway 401 Eastbound: Exit 696. Turn right on Stewart Boulevard, turn left on James Street, turn right into the hospital parking lot located between Victoria Avenue and Garden Street.

From Highway 401 Westbound: Exit 698. Turn left on Parkedale Avenue, turn left on North Augusta Road, turn right on James Street, turn left into the hospital parking lot located between Victoria Avenue and Garden Street.

Elevators

Charles Street Site – Elevators are located throughout the hospital. Use the BLUE East Wing Elevator to get to floors 1, 2 and 3. Use the YELLOW West Wing Elevator to get to floors 1, 2, 3, 4, and 5. If you’re scheduled for surgery, please use the SILVER Surgical Services elevator located in the main Atrium corridor.

Garden Street Site – Two elevators are located adjacent to the Residents’ Lounge on the First Floor and can access all floors.

Electronic Devices - Cellular Phones, etc.

Patients and visitors may not use wireless communication devices in critical care areas, i.e., ICU, Step-down, Operating Room, Diagnostic Imaging and within one metre of medical monitoring/controlling devices. Patients and visitors may use wireless communications devices in non-critical care areas, i.e. lobbies, main entrances, waiting areas and most nursing units. Please check with staff before using a wireless communication device.

Food Services

Charles Street Site – The cafeteria is located on the ground floor.

Hours of operation: 9:00 a.m. - 1:30 p.m. Monday to Friday, excluding holidays.

Garden Street Site – Cafeteria is located in the basement.

Hours of operation: 7:00 a.m. - 1:00 p.m., Monday to Friday, excluding holidays.

Lunch is served from 11:30 a.m. - 1:00 p.m.

Vending machines are available at both sites.

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Money

Charles Street Site – Between the hours of 8:00 am and 4:00 pm., Monday to Friday, change can be obtained at the Cashier’s Office in the main atrium corridor on the Ground Floor. After regular hours and on weekends, the Switchboard located beside the Cashier’s Office has change available. There is also an automated bank machine and a change machine across from the Cashier’s Office.

Garden Street Site – During the hours of 8:00 a.m. to 4:00 p.m., Monday to Friday change is available from the Business Office on 1st floor. There is also a change machine located at the James Street Parking Lot entrance on the 1st floor.

Parking

Public parking is available at both hospital sites. Parking passes are available from the Business Office during office hours at both sites for monthly parking.

Charles Street Site – A parking receipt is required to exit the parking lot and can be purchased from the ticket machine located between the sliding doors at the front entranceway. The ticket machine can make change for a $10 bill. Parking receipts may also be purchased at the Emergency Department.

Garden Street Site – The parking machine at the entrance to the parking lot requires exact change and accepts quarters, loonies and toonies. There is a change machine located at the James Street Parking Lot entrance.

Payphones

At Charles Street Site Payphones are located – Ground Floor: Central Registration, Laboratory Waiting area, adjacent to the Blue Elevator and the Emergency Department.

1st Floor: Maternal/Child, Solarium, Day Surgery Area (credit card only) 2nd Floor: Vending Area 3rd Floor: Adjacent to the Yellow Elevator At Garden Street Site Payphones are available during business hours only and are located: 1st Floor: next to the Business Office Basement: opposite Cafeteria .

Perfume and Latex Allergies

For the protection of high risk (sensitive/allergic) patients and staff, please refrain from using perfumes, colognes and/or other perfumed products when entering the hospital. Many people also experience allergic reactions to latex balloons, therefore, they are not allowed within the hospital. Mylar balloons are acceptable as they are non-allergenic.

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Security

There is restricted access to the hospital after visiting hours. Measures are in place to ensure the safety of patients, staff and volunteers.

• Staff and volunteers are required to wear name tags.

• If you are unsure or concerned about someone who enters your room or the nursing unit, alert staff immediately.

With security concerns, please call ext. 8331 or visit the security office at the main entrance of the Charles Street Site any time or on the ground floor of the Garden Street Site from 4:00 to 8:00 p.m.

Smoking

BGH is a smoke-free facility. There is no smoking permitted inside the hospital or within nine metres of any hospital entrance. Charles Street Site provides a smoking area for visitors and patients next to the parking lot. Garden Street Site provides a smoking area in the small parking lot off James Street.

Taxis

Charles Street Site – For your convenience, a direct line to a taxi company is located in the Emergency and Central Registration waiting rooms at the Charles Street Site.

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Visiting Hours

Charles Street Site: • Visiting hours are from 1:00 - to 8:00 p.m.

• Visitors are permitted at other times with permission from the health care team.

• Immediate family members may visit critically ill patients at any time.

• Children under 12 years old are not permitted to visit, except with permission of the health care team.

• A limit of two visitors per patient is recommended, this number can be increased with permission of the health care team.

• OR and Day Surgery patients may have 1 escort.

• One parent is encouraged to stay with a paediatric patient.

Garden Street Site: • Visiting hours are from 11:00 to 8:00 p.m.

• Please check with the nursing floors for any visiting restrictions.

Visiting hours will ultimately be decided by the patient and the health care team.

Nursing personnel monitor our patients’ tolerance for visitors, and may adjust schedules and routines to meet patient and family needs. The patient’s clinical status, and social and emotional needs will be considered in every instance.

Visitors who are feeling ill and/or have a fever are asked not to enter the hospital to visit. All visitors are required to use the hand sanitizers when entering and leaving the hospital. Visitors are required to wear provided protective apparel when visiting a patient in isolation.

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PATIENT INFORMATION What to Bring on Admission • • • • • • • •

Pre-admission package if you have received one Health card and any other insurance coverage documentation Prescription drugs, herbal remedies Toiletries including toothbrush, toothpaste, mouthwash, soap, powder, shampoo, deodorant, skin creams, sanitary napkins, breast pads, disposable diapers (if required) Hairdryer, razor Housecoat, slippers, underwear, socks and shoes Child’s favourite toy or blanket (if required) Adaptive aids such as canes, walkers, wheelchairs, hearing aids, dentures, eyeglasses, roho cushions or any other aids you use. Please label with your name.

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We also welcome a support person for people with disabilities.

Admittance of a support person to areas not normally open to the public will be assessed on an individual basis.

Garden Street Site Only Patient money may be deposited in the Business Office and can be retrieved for incidental expenses such as newspapers, haircuts, etc. Patients are welcome to bring small articles to enhance the décor of their room such as flowers, plants, photographs, etc. Inquire with the Director of Complex Continuing Care, Rehabilitation and Palliative Care about small pieces of furniture.

Please Do Not Bring • • • •

Personal electrical appliances (except hairdryer and razor) Personal music players Cellular telephones Valuables such as jewelry, credit cards, large sums of money or anything of sentimental value • Alcohol • Products with fragrances such as perfume, aftershave, etc.

BGH is not responsible for patients’ valuables. Please arrange for a relative or friend to take valuables home for you. Hearing aids, dentures and glasses must be removed before surgery. We recommend that you keep no more than $5.00 to $10.00 at your bedside. Should you lose an item, please ask a staff member to contact the Security Department any time at extension 8331.

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Please remember you are responsible for informing family, friends and clergy that you are staying in the hospital.

Billing and Accommodation

Please visit the hospital’s Admitting office near the main entrance at CSS and the Business Office at GSS on the First Floor to discuss accommodation.

People living in Ontario with valid health cards are covered by the Ontario Health Insurance Plan (OHIP), which includes admission to a ward (four beds) for inpatient care.

A patient may want to upgrade his or her room to semi-private or private. Please check insurance coverage prior to coming to the hospital. OHIP does not cover extra costs such as upgraded rooms, telephone or television. The patient’s insurance company may cover part of the cost of upgraded accommodation.

If not covered by insurance, the patient is responsible for those costs.

The Business Office will bill the patient’s insurance company for preferred accommodation; all other charges will be billed directly to the patient.

The Business Office staff will discuss charges with patients. Arrangement for payment may be made in confidence directly with the Business Office or with a member of the Business Office staff at the patient’s bedside.

Business Office Hours 8:00 a.m. - 4:00 p.m. Monday to Friday, excluding statutory holidays.

After Hours and on Weekends Bills may be paid at the switchboard at Charles Street Site.

Bills may be paid by cash, personal cheque, Visa, MasterCard or Interac/Debit.

Items not covered by OHIP: • Ambulance Services • Aerochambers • Liquid Nitrogen • Canes • Pregnancy Tests (non-emergent) • Cast Shoes • Shoulder Immobilizers • Cervical Collar • Splints • Crutches • Tensor Bandages • Dressings • Uninsured Surgical Procedures • Uninsured Emergency Visits • Fibreglass Casts Brockville General Hospital Patient Directory Page 14

Fire Safety

Should the fire alarm sound, remain calm; staff will keep you informed and assist you as needed during the fire event. The hospital carries out regular fire drills, and all staff is fully trained to deal with emergency situations.

Going Home

On your day of discharge, please arrange for your transportation home by 11:00 a.m. If you are unable to make such arrangements, you may be asked to wait in the lounge or sunroom so that staff can prepare the room for the next patient.

Leave from the Hospital

With the approval of the health care team, a pass may be granted for up to a maximum of 72 hours’ leave. Appropriate notice is required in order for the necessary arrangements to be made. This includes making arrangements for any medications you may need.

Mail

Any mail you receive will be delivered directly to your room. Mailboxes are located outside the main entrance at both sites. Postage stamps are available from the Gift Shops at both sites.

Patient Safety

As part of its commitment to patient safety, the Ontario Hospital Association, in partnership with the Ministry of Health and Long-Term Care, launched a Patient Safety Tips Campaign. Patients have an important role to play at each stage of their care and the five safety tips will serve to encourage them to be more involved in their health care.

The 5 Patient Safety Tips are: 1. Be involved in your health care. Speak up if you have questions or concerns about your care.

2. Tell a member of your health care team about your past illnesses and your current health condition.

3. Bring all of your medications with you when you go to the hospital or to a medical appointment.

4. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food.

5. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Power of Attorney

Be sure to report any changes concerning Power of Attorney for Property or for Personal & Health Care decisions to your nursing staff and provide the necessary documentation.

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Smoking Cessation Program

In partnership with the University of Ottawa Heart Institute, the hospital provides a program for admitted patients who wish to quit smoking. Upon admission, a patient’s smoking status is identified and those who smoke are given personalized advice about quitting smoking. All patients who smoke are offered Nicotine Replacement Therapy (nicotine patch/gum/inhaler) to reduce symptoms of nicotine withdrawal while in hospital. Self-help materials and links to smoking cessation resources in the community will also be offered.

After discharge, patients have the option of being contacted by telephone for additional support and counselling. This is done using an interactive voice response system to identify if they have remained smoke-free or require additional support to help quit.

Telephones for Inpatients

All private and semi-private rooms have telephones. To make a local outside call, dial “9” before the number. To make a long distance call contact switchboard by dialing “0” and ask for assistance. Long-distance charges will be directed to the home or calling card of the caller.

Patients may be reached by phoning the hospital at 613-345-5645 and asking for the patient. Incoming calls are not connected to patient rooms between 10:00 p.m. and 8:00 a.m. For those who prefer to use an automated attendant, dial 613-345-5649 and follow instructions. A TTY phone is available for the hearing impaired in Central Registration and in the Emergency Department. There is no direct dial to patient rooms.

Televisions

Televisions are supplied by an outside contractor for rent and are connected to satellite by a local provider at a cost to the patient. Please contact your nurse or the ward clerk on the nursing unit for details.

Garden Street Site only - Televisions may be brought in from home and must be inspected by the Maintenance Department before use.

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Garden Street Site Only Dental Hygiene Services Dental hygiene services by a fully certified dental hygienist are available. This service is available Monday to Friday by appointment only. Cost for the service is the responsibility of the patient. Fees follow the Ontario Dental Hygienist fee guide. Insurance reimbursement may be available if applicable. For more information, please contact the ward clerk to make an appointment.

Foot Care Clinics Foot Care Clinics by a certified foot care technician are offered every six weeks on a predetermined schedule. Cost for this service is the responsibility of the patient. The service is available by appointment only. Contact the ward clerk to make an appointment.

Patient Appointments

A family member should accompany any Garden Street Site patient to appointments scheduled outside the hospital. Transportation is arranged by the hospital.

Power Wheelchairs Policy

Power wheelchairs add to an individual’s quality of life by allowing more freedom of movement and greater independence. Unsafe operation of a power wheelchair can be dangerous for the driver and others in the environment. This policy focuses on safety first.

1. Power wheelchair users are required to take a safe-driving test. Those who pass will be allowed to use their power wheelchairs. Practice and training is available. The Occupational Therapist meets with patients shortly after admission to discuss this and assist in any way possible.

2. Patients are asked to drive safely and courteously while in the hospital.

Because of our elderly patient population, we ask that power wheelchair users drive slowly. If there are complaints about unsafe driving habits, a patient may be asked to retake the test to ensure that he or she is still capable of safely driving the wheelchair currently being used.

3. Maintenance or repairs of personally owned wheelchairs will be the responsibility of the patient. We will assist in diagnosing the problem, making minor adjustments, or contacting the vendor of choice.

Residents And Friends & Families Association (RAFFA)

RAFFA is comprised of patients, family members and friends and staff. Its purpose is to advocate for patients at Garden Street Site. This committee focuses on questions and concerns that touch the lives of patients and their families on a day-to-day basis. The committee provides a strong and valued link with hospital Brockville General Hospital Patient Directory Page 17

leadership, providing patient input in the decision-making process. For more information about RAFFA meetings, please call ext. 4109.

Therapeutic Recreational Service

Patients are welcomed and encouraged to participate in any of the recreational activities offered by the hospital. A monthly calendar listing scheduled activities is posted in each patient room and on information boards throughout the Garden Street Site. Activities include fitness, baking, luncheons, bus outings, computer use, etc. For further information regarding sign-up, cost or escort requirements, contact the Therapeutic Recreation Department, extension 4109.

Discharge Planning The Discharge Planner works with other members of the health care team to guide the patient and family in determining whether the patient can return home safely. She will assist in making plans for additional home support or assist with placement planning when returning home is not an option. Discharge options include convalescent care, retirement homes, long-term care facility (nursing home) and complex continuing care (chronic care). The Discharge Planner coordinates the transfer of Alternative Level of Care (ALC) patients to Garden Street Site for those who are awaiting placement into a long-term care facility (nursing home).

The Charles Street Site Discharge Planning office is located on the second floor, and can be reached at ext. 1168. The Garden Street Site Discharge Planning office is in Room 310, and can be reached at ext. 4019.

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PLANNING FOR yOUR DISCHARGE Discharge from hospital is a process: Evaluation of the patient by qualified professional staff Discussion with the patient or his/her caregiver Planning for homecoming or transfer to another care facility Determining if caregiver training or other support is needed Referrals to home care agency and/or appropriate support organizations in the community Arranging for follow-up appointments or tests Effective discharge planning—which can begin before admission—can decrease the chances of your readmittance to hospital, help in recovery, ensure medications are prescribed and given correctly, and adequately prepare you to care for yourself.

In Hospital

Have a conversation about your care after hospital with your nurse or physician, and any family/friend who may help you at home.

Learn your exercises and know your movement precautions.

Learn about your medicines—their names, how much to take and when to take them, what they do, possible reactions with other medication, and how to store them.

Day Before Discharge

Day of Discharge

Tell the person who is driving you home from the hospital what day and time to pick you up. Discharge is by 11:00 a.m.

Ask family members to start taking home some of your personal items, such as flowers, cards or extra clothes; keeping a change of clothes for the day of discharge.

Discharge is 11:00 a.m. Remind the person driving you home what time to be at the hospital. Make sure you have all of your personal items. You will receive information and instructions for follow-up appointments. Once home, discuss booking a follow-up appointment with your family physician if one has not already been arranged prior to discharge. Within a few weeks of discharge, you and your family physician should review any changes that were made to your medications or treatment plans while in hospital.

Retirement Home/Convalescent Care (Short Term Accommodation) Retirement homes offer short-term accommodation for convalescence. They are privately operated, and services vary from home to home such as medication administration, personal care and assistance to the dining room.

A short stay in a retirement home is designed to offer a period of recuperation for individuals recently hospitalized who may need additional care to recover their strength, endurance and functioning. If you are aware that you will be coming in to hospital for surgery, it can helpful to tour some of the retirement homes that provide short stay/convalescent care before your surgery date to determine which ones you like.

Reservations can be pre-arranged before your surgery date. This can also help you know what to expect should you go to a retirement home for convalescence upon your discharge.

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Supporting you in your Return Home

Supporting you in your Return Home Planning for a safe return home begins at the time of admission for all patients.

Planning for a safe return home begins at the time of admission for all patients.

Your in-hospital care team will speak to you about a plan for discharge and in-home supports so you return home is nospeak longertonecessary forayou be discharge in hospital. and in-home supports so you Yourmay in-hospital carewhen teamit will you about plantofor

may return home when it is no longer necessary for you to be in hospital.

When going home is complicated, there may be some additional supports.

When going home is complicated, there may be some additional supports.

In-home supports: There are additional supports to assist elderly individuals and their families/caregivers who: In-home  supports: Need care and support in order to leave hospital and go home.

There are additional to assist elderly individuals  Are waiting supports for a vacancy in a long-term care home.and their families/caregivers who:

 Need care and support in order to leave hospital and go home. What’s Are waiting for a vacancy in a long-term care home. changed?

 Better planning between the hospital and providers of in-home and community supports.

New services to help patients travel from hospital back home, and get settled in.

What’s changed?  A new level ofbetween commitment your in-hospital care team and community services supports. to ensure  Better planning the by hospital and providers of in-home and community that long-term care choices can be made at home without pressure.  New services to help patients travel from hospital back home, and get settled in.



A new level of commitment by your in-hospital care team and community services to ensure

How do I get these supports? that long-term care choices can be made at home without pressure.  While in the hospital, you may at any time ask any member of your in-hospital care team to arrange a meeting to discuss your needs when returning home.

How do I get these supports?  While the hospital, you may Centre’s at any time ask any member of your in-hospital care team to TheinCommunity Care Access (CCAC) hospital case managers are specialists in arrange a meeting to discuss your services, needs when home. such as nursing and planning for in-home professional whichreturning include services 

personal care assistance. The CCAC and hospital discharge planners may work together to

you and Care your family to plan for services at hospital discharge.

Theassist Community Access Centre’s (CCAC) case managers are specialists in planning for in-home professional services, which include services such as nursing and personal care assistance. The CCAC and hospital discharge planners may work together to assist Discharge planners and the also work with Community Support Services (CSS) you and your family to CCAC plan for services at discharge. agencies (specialists in home-help, including meals, homemaking and transportation) to support you at home or while you wait at home for a long-term care home vacancy.



Discharge planners and the CCAC also work with Community Support Services (CSS)

If you were already receiving services at home before coming to hospital, your in-hospital agencies (specialists home-help, including meals, homemaking and receive transportation) to care team will work with youinand your family and/or caregivers to ensure you support you at home or while you wait at home for a long-term care home vacancy. appropriate supports when you return home. For those outside of the hospital wanting more information, the CCAC may be reached at 310-CCAC (2222).

If you were already receiving services at home before coming to hospital, your in-hospital care team will work with you and your family and/or caregivers to ensure you receive appropriate supports when you return home. For those outside of the hospital wanting Allbe initiatives supported by the SE LHIN more information, the CCAC may reached at 310-CCAC (2222).

All initiatives supported by the SE LHIN

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CODE OF CONDUCT Our Code of Conduct sets out the behaviours that we expect from all persons within the Brockville General Hospital. Our Code of Conduct applies to any individual (patient, client, visitor, staff, physician, community par tner, volunteer, student) who gives or receives ser vices in this organization. Our Code of Conduct sets the boundaries by which we treat each other as well as those we serve.

BGH is committed to a safe working environment.

Abusive/ aggressive behaviour and/or coarse language are not acceptable.

1. We will treat everyone with courtesy and respect.

2. We will not tolerate discrimination in any form.

3. We will respect the privacy and confidentiality of others.

All individuals using the Brockville General Hospital facility for all purposes will:

• maintain confidentiality.

• treat everyone in a professional manner, demonstrating compassion and caring, respect, integrity, and dignity.

• communicate with everyone in a clear, timely, truthful manner, demonstrating attentiveness, and choosing an appropriate environment.

• offer assistance to anyone within the building or on the hospital grounds who appears distressed or in need of help.

• work in a safe manner, following safe work practices.

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Brockville General Hospital Patient Bill of Rights and Responsibilities 1. You have the right to considerate, respectful care from your doctors and other health care providers, free from discrimination. You are expected to treat your health care team and other patients with respect.

2. You have the right to accurate and easily-understood information about your plan of care, including having your questions answered.

3. You have the right to privacy in personal care, and confidentiality in information.

4. You have the right to know who is looking after you while in hospital.

5. You have the right to talk privately with your health care providers.

6. You have the right to know treatment, care and placement options, and to take part in care decisions in collaboration with the most appropriate and informed health care providers. Parents, guardians, family members, or others and persons with Power of Attorney for Health Care whom you choose, can speak for you if you are unable to make your own decisions.

Having you involved in your care increases the chances of the best possible outcomes and helps support a high quality, efficient and effective health care system.

7. You have the right to assistance if you speak another language, have any type of disability, or don’t understand something. Help will be given so you can make informed health care decisions.

8. You have the right to have spiritual and cultural needs addressed, including having a spiritual care provider as part of your care team.

9. You have the right to read and copy your own medical record, subject to applicable legislation, in the presence of your health care provider. You have the right to ask your doctor to amend your medical record if it is incorrect or incomplete.

10. You have the right to full disclosure of adverse events that affect you directly.

11. You have the right to a prompt and objective review of any complaint you have about your treatment, any team member, or the health care facility.

This includes complaints about wait times, hours of operation and any action of health care personnel.

(May 4, 2011) Brockville General Hospital Patient Directory Page 22

OUR INFORMATION PRACTICES Collection of Personal Health Information

We collect personal health information about you directly from you or from the person(s) acting on your behalf. The personal health information that we collect may include your name, date of birth, address, health history, records of your visit to Brockville General Hospital and the care you received during those visits.

Occasionally, we collect personal health information about you from other sources if we have obtained consent from you or your substitute decision-maker to do so or if permitted to do so by law.

Uses and Disclosures of Personal Health Information

We use and disclose your personal health information to: • provide the best possible care for you, • get payment for your treatment and care (from OHIP, WSIB, your private insurer or others), • plan, administer, monitor and manage our internal operations, • conduct quality improvement and risk management activities as required under the Hospital Act and the Excellent Care for All Act, • conduct or participate in research activities required by the Ministry of Health and Long-Term Care or approved by the hospital Ethics Committee, the Medical Advisory Committee and the Board of Governors for statistical review of patterns of disease, health care utilization or other activities focused on improved understanding of community needs and emerging trends in relation to patterns of disease or issues in care delivery. This does not include disclosure of your name or any particulars about you unless you have signed a specific consent for release of information, • students and staff as part of approved education programs, • allow us to contact you regarding your opinions or suggestions (patient satisfaction surveys) and support in improving our health care services and programs, • comply with legal and regulatory requirements, and • fulfill other purposes permitted or required by law.

Accessing Your Record

You may access your personal health information by contacting us (subject to legal exceptions). There are standard charges that apply to copies made by the hospital for you or a 3rd party individual or agency. If you do not agree with any information contained in our records, this concern or comment can be included in the records; however, diagnostic opinions of physicians or other care providers and specific facts Brockville General Hospital Patient Directory Page 23

in relation to investigations or care may not be changed without the agreement of the involved health care providers. Forms to request access to your personal health information are available from the Health Information Management Department (see contact information below).

Important Information

• We take steps to protect your personal health information from theft, loss and unauthorized access, copying, modification, use, disclosure and disposal.

• We conduct audits and complete investigations to monitor and manage our privacy compliance.

• We take steps to ensure that everyone who performs services for us protects your privacy and uses your health information only for the purpose for which you have consented or we have been required to comply with by law.

How to Contact Us

For more information about our privacy protection practices, or for information on how to access your personal health information, contact: Brockville General Hospital 75 Charles Street Brockville, Ontario K6V 1S8 Telephone: 613-345-5649 Ext: 1- 1148 Fax: 613-345-3529 Email: privacy@bgh-on.ca You have the right to complain to the Information and Privacy Commissioner/ Ontario if you think we have violated your rights. The Commissioner can be reached at 1-800-387-0073 or at www.ipc.on.ca.

Brockville General Hospital Patient Directory Page 24

PATIENT SERVICES Eleanor’s Café (Charles Street Site)

Located in the front atrium corridor, Eleanor’s Café serves coffee, tea, cold drinks, sandwiches and snacks.

Hours of Operation: Monday - Friday 7.30 a.m. - 3.30 p.m. Closed on weekends and statutory holidays

Hairdressing

Charles Street Site – Hair-care service including cuts, shampoos and sets are available by volunteers on Tuesday and Thursday mornings for patients who have their physician’s permission. Arrangements for an appointment can be made through the patient’s nurse. This service is free to patients.

Garden Street Site – Patients or families should contact the ward clerk to make an appointment on their behalf.

Magazine Cart (Charles Street Site)

Volunteers update reading materials in waiting rooms and patient lounges once a week. Donations of books and magazines are welcome. Please call extension 1254.

Wagon Gift Shops

The Wagon Gift Shops located near the main entrances of both sites carry a wide selection of gifts, cards, magazines, toys and infant wear.

Hours of Operation Charles Street Site: Monday - Friday 9:00 a.m. - 4:00 p.m.

Saturday & Sunday 1:00 p.m. - 4:00 p.m.

Garden Street Site: Monday - Friday 10:00 a.m. - 3:00 p.m.

Wagon Cart and Newspaper (Charles Street Site)

The wagon cart service visits patient units Monday through Saturday selling the local newspaper, magazines, basic toiletries and snacks.

The above services are provided by the Brockville General Volunteer Association

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HOSPITAL PROGRAMS/SERVICES Ambulatory Care

The following clinics are available at BGH upon referral from primary care providers: Anaesthesia, Dobutamine Echocardiograms, Exercise Stress Testing, General Surgery, Gynecology, Internal Medicine, Oncology, Orthopedic, Neurology, Pediatric Neurological Orthopedics, Pre-op Admission and Urology.

Brockville Cardiovascular Program

The Brockville Cardiovascular Program is located on the ground floor of the Charles Street Site. The focus of the Brockville Cardiovascular Program is to provide quality medical, dietary, psychosocial and exercise guidance to patients with cardiac needs.

This is achieved through a safe, comprehensive and effective management system that strives to network all community resources to better serve each participant.

The program receives referrals from physicians or nurse practitioners. To reach the program, call ext. 1414.

Hours of Operation: Tuesdays and Thursdays 8:00 a.m. to 5:30 p.m.

Wednesdays and Fridays 8:45 a.m. to 3:30 p.m.

Diagnostic Imaging

(Radiology, Ultrasound, Mammography, CT Scans, Bone Densitometry) All examinations are performed by or under the supervision of qualified diagnostic imaging technologists and will be interpreted by a doctor specializing in radiology and ultrasound. Check in at the Charles Street Site registration desk the day of your appointment.

Hours of Operation: X-ray for outpatients: Ultrasound Mammography Bone Densitometry

CT Scans Weekend Hours for X-Rays

Monday to Friday 8:00 a.m. - 6:00 p.m.

Monday to Friday 7:30 a.m. - 4:30 p.m.

Monday to Friday 8:00 a.m. - 4:00 p.m.

Tuesday, Wednesday, Thursday, Friday 8:00 a.m.- 4:00 p.m.

Monday-Friday 8:00 a.m. - 4:00 p.m.

Saturday 10:00 a.m.- 4:00 p.m. (including outpatients)

Emergency Department

24-hour emergency care, 7 days per week.

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Infection Control

The Infection Control Department works to prevent and control the spread of disease throughout the hospital. At times, patients may be isolated and precautions put in place to protect patients, staff and visitors. Visitors should check with the nursing station to see if they need to follow any special precautions. Anyone coming into the hospital is asked to use the hand sanitizing dispensers located throughout the facilities. Also, if personal equipment such as walkers and canes are brought into hospital, these need to be cleansed with soap and water before and after entering the hospital.

Should you need further information about a specific disease or infection, ask for a fact sheet at the unit nursing station or call Infection Control, extension 1259.

Inpatient Units

Inpatient units are located on 1st and 2nd floors at Charles Street Site and 2nd and 5th floors at Garden Street Site. The ICU is located on the ground floor at Charles Street Site.

Laboratory – Inpatient Services

The laboratory waiting area is located on the ground floor of the Charles Street Site in the main atrium corridor. Pre-operative and specimen collection services are available Monday to Friday 9:30 a.m. - 3:30 p.m. There is no service on Saturday, Sunday or holidays for pre-operative and specimen collection.

There are no Laboratory Services for patients who are not Brockville General Hospital Clinic patients. Anyone who receives instructions for laboratory tests or a Ministry of Health requisition from their physician or nurse practitioner should go to LifeLabs located on Parkedale Avenue in Brockville or a facility near their residence.

Maternal/Child

Maternal/Child is a 12 bed modern, up-to-date maternity unit. There are four LDRP suites, four pediatric beds and four beds for gynecologic post-op procedures. We promote family-centered care. In keeping with infection control practices and hospital policies, only two visitors are allowed to visit at one time. No children under 12 years of age will be permitted, except siblings of the newborn baby.

Ontario Breast Screening Program

The Ontario Breast Screening Program is a program to detect breast cancer in its early stages. You can book your own appointment or ask your physician or nurse practitioner to book by calling 613-345-8304. Any woman over the age of 50 who has never had breast cancer, presently has no acute breast symptoms and is a resident of Ontario is eligible. Please allow 45 minutes for your visit.

Hours of Operation: Wednesdays and Fridays, 8:00 a.m. - 4:00Â p.m.

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Patient Registration

Hours of Operation: Monday to Friday, 8:00 a.m. - 4:00 p.m.

After hours admissions are processed at the Charles Street Site switchboard. All outpatient registration is completed by Central Registration from 7:00 a.m. - 6:00 p.m.

Admissions to Garden Street Site are processed through the Charles Street Site Central Registration.

Ambulance Transfers

All non-urgent ambulance bookings are completed through the Admitting office at extension 1116. All urgent transfers are completed through the nursing unit

Spiritual Care

The Spiritual Care Team commits itself to holistic spiritual ministry. The team strives to meet patient needs through pastoral visitation, ecumenical worship and prayer while respecting the diversity of each person’s faith choice and traditions. Community clergy are contacted on an individual basis to strengthen the religious component of care through sacramental ministry. For further information or individual requests, call extension 4120.

Quiet Room, Charles Street Site - located in room XG-170 on the ground floor next to the cafeteria. Open 8:00 a.m. to 8:00 p.m.

Chapel, Garden Street Site - located on the fourth floor in room 462. Open 24 hours a day, 7 days a week.

Sister Mary Alberta Quiet Room, Garden Street Site - located on the 4th floor in room 402. This was decorated for patients and their families/friends to enjoy some quiet time away from the nursing floors.

Surgery

In preparation for surgery, patients may be asked to attend a pre-operative admission clinic for tests, admission information and instructions. During this visit, important information is provided to help prepare for surgery and recovery.

Patients may be asked to attend a pre-operative assessment clinic. Patients scheduled for total joint replacements will need to attend an educational physiotherapy class. Valuable information and instruction regarding rehabilitation exercises is provided during these classes.

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After day surgery, a responsible person must accompany the patient home.

Patients should not be alone for 24 hours following surgery.

Some surgical procedures require the patient to be admitted to the hospital after the operation. In those cases, the patient is admitted to the hospital inpatient unit after his or her procedure.

QUESTIONS ABOUT YOUR CARE? During your stay at Brockville General Hospital, we want you to feel comfortable about the care you receive. Please feel free to ask questions at any time of your health care providers, whether a nurse, doctor, or therapist.

1. Ask your nurse her name. At the start of each new work shift, the nurses will introduce themselves to you.

2. Your nurse can answer many of your questions about your care.

3. If you have further questions, issues or concerns that haven’t been answered by your nurse, please ask to speak to the Charge Nurse or the Unit Director.

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OUTREACH PROGRAMS Assault Response & Care Centre (ARCC) – McDougall Building

ARCC provides care and support to women, men, teens and children who have experienced sexual assault/abuse or domestic violence. Working closely with the Emergency Department, the ARCC specialized on-call nursing team is available to respond to victims of sexual and/or physical abuse.

ARCC nurses provide compassionate crisis intervention and support. Options for care include treatment for sexually transmitted infections, HIV and pregnancy prevention. ARCC nurses can also collect forensic evidence at the request of victims. The program also offers counselling, a resource lending library, education and public awareness. ARCC also runs groups for female survivors of violence.

Services are free and confidential. Call 613-345-3881 or 1-800-567-7415. Refer to our website www.bgh-on.ca on the “Links” page for more information on ARCC.

Early Language Development – McDougall Building

Early Language Development is a community-based program for children with or at risk of developing speech/language delay. Assessments and therapy are available for children from birth to entry into senior kindergarten. Parent training courses are also available. Parents, physicians or any community agency can make referrals with parental consent by calling 1-888-503-8885 or contacting the office at 613-342-0623.

Infant and Child Development Program – McDougall Building

Infant and Child Development is an early intervention program offered to families to promote optimal development of infants and children (birth to five years) who are showing signs of delayed development or at risk of delays. Parents, community agencies or professional individuals may refer a child. Contact the office at extension 8662.

Speech/Language Services – McDougall Building

Speech/Language Services is a hospital-based program that assists children and parents in identifying communication problems, provides therapy to improve areas of difficulty and provides management strategies to maximize communication.

Referrals may be made by calling 1-888-503-8885 or 613-345-5649 1- Extensions 1197/1198/1210 .

Volunteer Hospice Visiting Service (Community)

This service provides volunteer support to clients and families coping with a lifethreatening illness. It is available throughout the Counties of Leeds & Grenville and anyone can make a referral. There is no charge for this service. Through home visiting, volunteers offer a variety of services for clients and families. This Brockville General Hospital Patient Directory Page 30

support may include simple comfort measures, transportation and assistance with errands, respite care, social, emotional and grief support. For further information, call extension 4417.

Brockville and District Hospice Palliative Care Service

This service promotes the highest quality of life possible for people living with a life-threatening illness. The Palliative Care team includes nurses, physicians, other professionals and volunteers who have special sensitivity and extensive training in palliative care. They provide consultation about pain and symptom management, emotional and spiritual support. Volunteers are available for friendly visiting, night sitting and respite. Bereavement programs are available to individuals who have experienced the death of a loved one. The service is available to palliative patients admitted to Garden Street Site as well as patients who are at home, in a long-term care facility or at the Charles Street Site. For self-referral or referral from a health care professional, call extension 4412.

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What is the Foundation?

The Brockville and District Hospital Foundation is the fundraising arm of the Brockville General Hospital. It is a non-profit charitable organization established to raise funds to help purchase medical equipment and support program needs.

Does the Brockville and District Hospital Foundation decide which areas will receive funding?

No, the Foundation does not make this decision. Each year the Foundation receives a list of priority medical equipment needs from the Hospital.

The Foundation has allocated funds for Palliative Care and the Brockville Cardiovascular Program since they are not funded by the government.

How does the Brockville and District Hospital Foundation raise funds?

With the combination of individual and corporate donations, signature events and third-party events, the Foundation continues to raise money that is vital to providing excellence in health care to the people of Brockville and area. In the past, we have helped provide equipment and support for programs such as Palliative Care Services and the Brockville Cardiovascular Program at Brockville General Hospital. These important programs and equipment were only possible thanks to the generosity of individuals, families, businesses, service clubs and organizations in Brockville and communities.

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Volunteer Association Association provides providesvolunteers volunteerstotorespond respondtotohealth Brockville General Volunteer health-care needs of our area residents by supporting our hospital, providing care needs of our area residents by supporting our hospital, providing equipment, equipment, funds and for patient care. funds and services for services patient care.

When you you join join the the Brockville Brockville Volunteer General Volunteer Association: When Association: You part organization that contributes to the quality of • •You willwill bebe part of of anan organization that contributes to the quality of patient patient care and raises funds for essential hospital equipment. care and raises funds for essential hospital equipment.

You find that helping others enrich your give a sense • •You willwill find that helping others willwill enrich your lifelife andand give youyou a sense of of purpose as well as making life easier for the patients in the hospital. purpose as well as making life easier for the patients in the hospital.

• You will receive training for the volunteer work you do. You will use and • You will receive training for the volunteer work you do. You will use and develop a variety of skills within the Volunteer Association. You may develop a variety ofto skills the skills Volunteer Association.

You maywill be have the chance passwithin on your to other volunteers.

There have the chancefor toyou passtoon your skillsinto other volunteers. will be opportunities participate ongoing educationalThere and training opportunities for you to participate in ongoing educational and training sessions. sessions.

• You will make friends. Your active volunteer service automatically • You will make active volunteer service automatically makes you afriends. Your member of the Volunteer Association.

There is no makes you a member of theYou Volunteer Association.

There three is no membership fee. membership fee. will receive our newsletter times a year and You receive ourAnnual newsletter times a Meetings. year and be invited to our bewill invited to our and three two General Annual and two General Meetings.

• You may wish later on to use your leadership skills at the regional and • You may wish later on to use your leadership skills at the regional and provincial levels. provincial levels.

• You will be asked for references.

• You will be asked for references.

The Brockville General Volunteer Volunteer Association Association wants wants to tohear hearfrom fromyou! you!

Please call 613-345-5649 ext.

1254.

Please call 613-345-5649, 1- Ext. 1254 and speak to Cheryl Marshall, Volunteer Coordinator.

Brockville General Hospital ~ 2009 Patient Directory Brockville General Hospital Page 26 of 26Patient Directory Page 33

Index of Advertisers The Brockville General Hospital would like to thank the many local businesses and sponsors, who made this Patient Services Directory possible for our patients and residents.

Please take a moment to review the following advertisements. You will find an excellent variety of services, which may be helpful to you.

Abuse Crisis Phone

Home Health Care

Accommodations

Long Term Care

Interval House...................................38 Days Inn............................................40 Holiday Inn Express & Suites............39 Quality Hotel......................................40 Travelodge.........................................40

Acupuncture

Acupuncture & Traditional Chinese Medicine............................................36 Seaway Physiotherapy Centre...........37

Adult Mental Health Services

Leeds and Grenville Rehabilitation and Counselling Services..................35

Alzheimer Education

Alzheimer Society..............................40

Alzheimer Related Dementia

Alzheimer Society..............................40

Caregiver Support Services

Bayshore Home Health......................35 Sherwood Park Manor.......................40

Medical Equipment & Supplies

2Care4 Medical Limited.....................35

Members of Parliament

Steve Clark, MPP..............................37

Orthotics

Seaway Physiotherapy Centre...........37

Physiotherapy

Seaway Physiotherapy Centre...........37

Respite Care

Bridlewood Manor Retirement Living.................................................38 Mayfield Retirement Residence.........42 The Wedgewood................................41

Retirement Residences

Interval House...................................38

Bridlewood Manor Retirement Living.................................................38 Mayfield Retirement Residence.........42 The Wedgewood................................41

Community Health Services

Senior Citizens Services

Alzheimer Society..............................40

Children’s Counselling

Canadian Red Cross Community Health Services.................................37 Community & Primary Health Care...36

“B” Cause I Care................................38

Short Term Stay

Conference Centre

Quality Hotel......................................40

Bridlewood Manor Retirement Living.................................................38 Mayfield Retirement Residence.........42

Denturist

Traditional chinese Medicine

Prescott Denture Clinic......................40

Emergency Shelter

Acupuncture & Traditional Chinese Medicine............................................36

First Aid Training

The Wedgewood................................41

Interval House...................................38

Winter Stays

St. John Ambulance..........................37 Brockville General Hospital Patient Directory Page 34

2Care4 you when you need it most.

BRACES: Off‐the‐Shelf & Custom Knee Braces and Braces for the Back, Ankle, Wrist & Shoulder COMPRESSION STOCKINGS: Sigvaris, Jobst and Venosan BATHROOM AIDS: Bath Seats, Transfer Benches, Bed Pans, Raised Toilet Seats BEDROOM AIDS: Hospital Beds, Over Bed Tables, Bed Pads, Safety Rails MOBILITY: Rollators, Walkers, Scooters, Canes, Transport Chairs, Stair Lifts

INCONTINENCE: Briefs, Diapers, Swimwear CASTING: Aircast Boots, Crutches, Slings, Cast Covers

RENTALS | REGISTERED NURSES | INSTALLATIONS 88 Cornelia St. W., Unit F | Smiths Falls | 613‐284‐1058 | www.2care4medical.com

Better care for a better life

Home care designed especially for you OUR CLIENTS SAY it’s the compassion and professionalism of our caregivers that makes the difference – and allows them to live with independence and dignity in the comfort of their own homes. Find out how a personalized care plan can help you or your loved one.

In the the Toronto Brockville area, please In area, please callcall • Nursing • Personal Care • Home Support • Companionship

• Funding Investigations • Free Assessments • Nurse Supervised Staff • 24 Hour/7 Day Service

613.345.3371/1.866.227.3133 416.927.7850 www.bayshore.ca

www.bayshore.ca

Brockville General Hospital Patient Directory Page 35

Acupuncture & Traditional Chinese Medicine 574 Stewart Blvd., Brockville, Ontario K6V 7H2

Tel: 613-498-3906 Fax: 613-498-1886 Email: iatcm@sympatico.ca Website: www.acupuncture-tcm.ca Joanne Pritchard-Sobhani B.A., Dr.Ac., M.D.T.M. (Sri Lanka) & Darab Sobhani Dr.Ac., M.D.T.M. (Sri Lanka)

Acupuncture & Traditional Chinese Medicine is recognized for treating chronic conditions and prevention of disease. Acupuncture is a safe, effective technique performed by qualified Acupuncturists or TCM practitioners specializing in the field of Acupuncture/TCM. As primary health care practitioners we treat general health concerns such as: • • • • •

Acute and chronic pain/arthritis Sports & back injuries Depression, anxiety & insomnia Colitis/gastrointestinal disorder Chronic fatigue/fibromyalgia

• Women’s health issues, PMS/menopause/infertility • Addictions/smoking cessation • Cancer (side effects of chemo & radiation) • Non-surgical, cosmetic face enhancement • Allergies/asthma/auto-immune disorders

Don’t compromise or risk your health, because you deserve the best.

Joanne also combines the use of EMDR which is an approach to psychotherapy for treating anxiety, stress and trauma.

Both Darab & Joanne are members of the Chinese Medicine and Acupuncture Association of Canada.

Coverage by most Private Health Plans

Brockville General Hospital Patient Directory Page 36

Steve Clark, MPP Leeds-Grenville OUR SERVICES We provide quality customized community health services for seniors, children, and individuals living with an acute or chronic condition as a result of a physical or mental illness.

SERVICES WE OFFER: • Personal Care • Home Management • Respite • Palliative • Health Equipment Loan Program (HELP)

CONTACT US: 80 Charles St. Brockville, ON K6V 1T3 613-342-3524 or 800-668-0842 www.redcross.ca

100 Strowger Blvd Suite 101, Brockville K6V 5J9 Office Hours: Mon-Fri 8:30am to 4:30pm

613-342-9522 • 1-800-267-4408 www.steveclarkmpp.com email: info@steveclarkmpp.com

Seaway Physiotherapy Centre

Classes in First Aid, Marine First Aid, CPR, Automatic External Defibrillator, Medical First Responder Car Seat Inspections Tel: (613) 342-2974 Fax: (613) 342-1483 Email: brockville@on.sja.ca Website: www.sjabrockville.org

Our Services: Wheelchair Accessible Aquatic Therapy Vestibular Rehabilitation Fall Prevention Program Orthopedics Wound Care Neurology Pediatrics T.M.J. (Jaw Pain) Workers Compensation OB / GYN Sports Injuries Incontinence Treatment Acupuncture Cosmetic Acupuncture Custom Orthotics and Shoes

Expert care for the whole family Phone: 613-925-1661 102 Centre Street Prescott, Ontario K0E 1T0

Brockville General Hospital Patient Directory Page 37

Need to rest & recuperate?

We can help. We offer seniors temporary stays — either to convalesce or wait for their caregiver to resume care.

Call today to book your free lunch and visit!

• • • • • •

Bridlewood Manor Retirement Living 1026 Bridlewood Dr Brockville

caregiver relief/vacation stays post hospital stays falls & accident support specialized nutritional care supportive nursing services physiotherapy on site

416-425-3722

reveraliving.com Revera: Canadian owned for 50 years with over 250 locations.

Improve circulation to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.

Leeds & Grenville

Interval

House

a shelter for abused women and their children • Safe Emergency Shelter • Children’s Program • Children’s Witness Counselling and After the Rain Program • Transitional & Housing Support • Community Outreach & Women’s Peer Support Group • Public Education • 24-Hour Crisis Lines

24-HR CRISIS LINES 613-342-8815 1-800-267-4409 TOLL FREE 21 Cowan Avenue, Brockville, ON K6V 1W1

613-342-4724

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BROCKVILLE

BROCKVILLE

7789 Kent Blvd., Brockville, ON

Exit 696 at 401 160 Stewart Blvd., Brockville, ON

Hospital Visitor Rate! $70.99 Single Occupancy

HOSPITAL VISITOR RATE! HOSPITAL VISITOR RATE $80.99 $64.99

Call now to Reserve!

613-342-6613 1-888-835-3778 daysinnbrockville@live.ca

Single Occupancy

Single Occupancy

Call now to reserve!

613.345.1400 1.800.267.4428

Call now to Reserve!

613 345 3900 1 800 457 9419

100 Stewart Blvd., Brockville, ON

www.daysinnbrockville.com

Sales@qualityhotelbrockville.com www.qualityhotelbrockville.com

travelodgebrockville@live.ca www.travelodgebrockville.com

PRESCOTT

DENTURE CLINIC “ONE SMILE AT A TIME”

ANTI-SNORING SERVICES AVAILABLE

Wheelchair Accessible

JOHN KIM D.D. Tel: 613-925-2872 2005 County Rd. (HWY. #2) R.R. #3 Prescott, Ontario K0E 1T0

• Education

• Art Program

• Montly Support Groups

• Cooking Group

• Early Stage Support

• Newsletter

• Caregiver Support Services

• Resource Library

• Awareness

• Alzheimer Education Series

Brockville General Hospital Patient Directory Page 40

• Independent Living • 109 Spacious Suites • Spacious & Relaxing Lounges • Endless Pool • Housekeeping & Laundry Services • Convalescent/Respite Care Sta • Dedicated and Caring Staff • Special assisted living floor • 24 hour nursing staff • Physiotherapy program

E ma i l: s d ut h i e @ re t i re m e n t r e s or t. c a

Brockville General Hospital Patient Directory Page 41

Kathy’s visits with her mom used to be about groceries, laundry and cleaning

Now they are about catching up with each other Chartwell retirement residences provide the safety and security your parent needs with the services and activities they want.

And that way, your time together can really be spent on the important things in life like catching up with each other.

For more information please call Mayfield at 613-925-3784 or visit www.chartwellreit.ca

MAYFIELD

RETIREMENT RESIDENCE

248 Park St., W., Prescott

Short term and respite stays Private and semi private suites Finished suites and En-suite kitchenettes* Regular activities, 24 hour monitoring Medication administration Assistance with daily living available *selected suites

INDEPENDENCE, CONVENIENCE & SAFETY

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Brockville General Hospital Patient Directory Page 43