Welcome to Alexandra Marine and General Hospital!
On behalf of the Board of Directors, staff, physicians and our many volunteers, I am pleased to welcome you to Alexandra Marine and General Hospital (AMGH), your local full service community hospital. It is the sincere goal of the entire team here at AMGH to ensure that you receive the highest quality of care possible during your stay with us. This Patient & Family Handbook will provide you with important information you will need to know while you are receiving care here.
AMGH is proud of, and remains committed, to our tradition of providing safe, high quality patientcentered care. Our exceptional physicians and staff are dedicated to providing you with respectful, compassionate and excellent care. We value the opinion you have about the care you receive and your experience here at AMGH. Please help us to continually improve the care we provide by sharing your feedback with us. I invite and encourage you to contact me with your feedback! Please send your comments to jimmy.trieu@amgh.ca or call me at 519-524-8689 ext. 5711.
Thank you!
Jimmy Trieu, President and CEO
The STRENGTH of who we are... Our Mission, Vision and Values
Our Mission
Our Vision
Our Values
Our Strategic Priorities
Partnering to provide excellent person-centred care
A quality-driven health care system focused on the changing needs of our communities
Inclusive
Fostering a culture where differences are valued and collaboration is embraced
Compassionate
Demonstrating empathy and kindness towards everyone
Accountable
Following through on our commitments and taking responsibility for the outcome of our actions
Respectful
Treating others with thoughtfulness, understanding, and professionalism
Equitable
Recognizing and working to remove barriers that limit individuals from receiving the care they need
Innovating through Partnership
Partnering with Patients & Families
Ensuring Operational Excellence
Empowering our People
Who we are...
AMGH is the largest provider of health care services in Huron County, which includes the delivery of primary care and a range of secondary level acute care to its broad catchment population. AMGH is a full service community hospital providing on-call coverage for internal medicine, general surgery, diagnostic imaging, laboratory, anaesthesia and obstetrics. In addition, the emergency department has a physician on duty 24 hours a day, seven days per week.
The hospital is an active treatment facility operated under the direction of a 14 member Board of Directors. AMGH currently operates 22 beds providing acute, emergency, obstetrics, ambulatory care and is operating under a four year accreditation award granted in 2022.
AMGH is a Schedule 1 facility with a 20 bed inpatient psychiatric unit that provides care for all of Huron County as well as providing services for some bordering communities in Bruce, Grey and Perth Counties. AMGH also offers full-time Huron Community Mental Health Services located in Clinton, Exeter, Goderich, Seaforth and Wingham. They are also a satellite service to London Health Science Centre providing support for eating disorders. In addition to these community programs, AMGH provides the Regional Intensive Case Management Program serving mentally ill patients throughout Huron and Perth Counties.
Medical practitioners on active staff include two general surgeons, four psychiatrists, one internist, one OB/GYN and 16 family physicians (three general practitioner anaesthetists provide anaesthesia coverage). These physicians, supported by visiting specialists primarily from London, provide services for a
wide range of outpatient clinics including general surgery, gynaecology, internal medicine/cardiology and obstetrics. Three general practitioner obstetricians provide obstetrical service. AMGH is a designated Telestroke site and home to onsite hemodialysis as a satellite unit of London Health Sciences Centre.
Other community services provided at AMGH include respiratory investigations, a wide range of diagnostic imaging procedures, laboratory, diabetic education, nutrition, inpatient physiotherapy, speech and language pathology, pulmonary function testing, holter monitoring, echocardiograms, stress testing, ECG and social work for inpatients. An active ambulatory care program is maintained and includes day surgery and outpatient services. Those patients in need of more specialized care and treatment are primarily referred to care facilities in London or Stratford. While each program is unique in its own area, together they form a hospital team dedicated to compassionate, high quality and family-centered care.
AMGH is a fully accredited hospital with Accreditation Canada, the leader in raising the bar for quality in health. Their mission is to drive quality in health services. They help organizations across Canada to evaluate and improve the quality of service they provide to their patients. AMGH strives to continually improve by participating in the accreditation process and by meeting or exceeding the identified standards and practices.
The Board of Directors, Physicians and Staff of AMGH are committed to patient safety and fostering a safe environment for patients and their families. In the interest of maintaining its high quality of care and its practice of continuous quality improvement, the Board of Directors has identified person-centred care as one of its strategic priorities with objectives and a quality improvement plan to guide our success.
Standards of Behaviours of Excellence
Staff, Physician and Volunteer Responsibilities
You can count on us to:
• Achieve results by working collaboratively with others
• Appreciate and respect diversity, dignity and interrelationships
• Be responsible for our actions and behaviours
• Communicate regularly to keep you informed and to engage you to be a part of your care
• Conduct ourselves with honesty, integrity and respect
• Foster continuous improvements and inspire learning
• Nurture creativity and new ideas through progressive thinking
• Provide safe, high quality care while demonstrating caring and sensitivity
• Treat your personal health information with the utmost privacy and confidentiality
Patient and Client Responsibilities
We count on our patients and clients to:
• Be accountable for any costs associated with your care
• Be responsible for your own actions
• Communicate with your health care team
• Keep yourself and others safe while respecting the property of others
• Participate and be engaged in your care
• Respect hospital practices, policies and procedures
• Treat others with dignity and respect
• Use health care resources wisely
Patient and Client Rights
Patients and clients have the right to:
• Access health records
• Be represented, assisted and/or accompanied
• Confidentiality
• File a complaint
• Give or refuse consent to services
• Information
• Participate in care decisions
• Personal safety
• Receive appropriate services
• Receive care and services from professionals
• Respect and dignity
Patient Feedback—We Are Listening
The staff, physicians and volunteers at AMGH work hard every day to provide you and your family with the same quality of care they would want for their own families. We want to ensure that your experience at AMGH is pleasant and professional and that you walk away healthy and satisfied.
To share your feedback about your stay with AMGH, you may contact us by phone at 519-524-8689 ext. 5712, by e-mail at amgh.administration@amgh.ca or visit our website www.amgh.ca/wearelistening.
Patient Satisfaction Surveys
We want to hear what we are doing right and need to hear what we can do to improve our care and service to ensure we achieve excellence in our patients` experience.
To obtain your valuable feedback, AMGH conducts random voluntary patient satisfaction surveys. If you receive a survey, we would be grateful if you would take the time to provide us with your feedback. This survey can be completed before you leave and deposited into the box provided. Alternately, you can find the survey on our website www.amgh.ca by looking for the section regarding patient surveys on the bottom right of the home page.
More information about the survey can be obtained from your nurse.
Directions to the Hospital, 120 Napier street
From Hwy 21N: Upon entering Goderich from Hwy 21N, you will be driving up a large bridge. Move into the left lane. Napier St. is the 2nd street on the left.
From Hwy 21S: Take Hwy 21S (will turn into Bayfield Rd.), stay on it until it comes to an end, turn left onto Britannia Rd. E. Veer to your right onto Victoria St. S. Stay on Victoria St. You will pass three sets of stoplights. Napier St. is ahead on the right hand side.
From Hwy 8: Take Hwy 8 (will turn into Huron Rd.) until you reach the set of five stoplights at Victoria St. N, turn right onto Victoria St. N. You will pass two sets of stoplights. Napier St. is ahead on the right hand side.
Leaving the Hospital
It’s the responsibility of you and/ or your family to make sure transportation arrangements have already been made. The hospital does not arrange or pay for transportation.
Planning Ahead
Please be sure to plan ahead and decide who will be available to take you to where you need to go when you leave.
Let your health care team know if your driver may change depending on the day and time you leave. If you will need to use and pay for a taxi, wheelchair or stretcher vehicle, staff can give you a list of available companies. We recommend you always seek a quote when making arrangements.
Frequently Asked Questions
If I don’t have someone to volunteer to take me, will I have to pay?
Yes. If you have 3rd party insurance, transportation may be covered. Transportation is not covered by provincial medical plans (OHIP).
If I have a scheduled appointment not related to my hospital care, will I be able to go? What about transportation?
You will need to talk to your care team to find out if you are well enough to go to your appointment. If you are well enough, then you will need to make your own travel arrangements.
Use
What if I have no money with me?
Most providers will accept cash, credit card or debit. Please plan ahead by having a credit or debit card number available when you book the transport.
If I am being transferred to another hospital, will I have to arrange and pay for my transportation?
No. This transportation will be arranged by the hospital.
Can I use an ambulance to return home?
No. Ambulances are used to respond to emergencies and to transfer people who are critically ill.
Local Transportation Options
The hospital has preferred transport service providers for stretcher, wheelchair and taxi. You may wish to use these companies or others that are readily available. We recommend you always get a quote, and note that transfer costs are your responsibility.
Please work with your health care team to understand what options are best suited to your needs.
Your health care team is here to support you. If you have any questions or concerns, talk to a health care team member.
Thank you for making your departure as worry free as possible.
Your Hospital Stay
What to Bring
Your Ontario Health Card: your Ontario Health Insurance Plan (OHIP) will cover all your in hospital costs except for:
• preferred accommodation (semi-private or private accommodation)
• transportation costs that may be incurred, if applicable
If you do not have OHIP, you are responsible for all costs incurred during your stay.
Supplementary insurance information: preferred accommodation charges are your responsibility. You may have extra insurance which will cover this added cost and you are encouraged to review your insurance coverage prior to admission. The hospital will submit the preferred accommodation request to your insurance company; however, the responsibility for payment remains yours. Every effort will be made to give you the type of accommodation you have requested; however, this may not always be possible due to patient needs and space limitations. You will be transferred when a room becomes available.
Your current medications: Physicians and nurses need to be aware of ALL medications, vitamins, herbal and food supplements you take. Bring your medication bottles and an up-to-date list of medications that includes the name of the medication, dose you take, and how often you take it. Your medications will be identified and returned to you or a family member to take home, or stored for you until discharge.
Personal items: you may wish to bring a brush, a comb, dental care products (toothbrush and toothpaste), shaving products, skin care products, pajamas and slippers as the hospital does not supply these items.
Electric devices: you may bring your own electric devices (items not supplied by the hospital include razors and hairdryers); battery-operated appliances are preferred. All electric devices must be checked and approved by our Maintenance Department; please ask your nurse to arrange for this.
Please Leave at Home
Valuables: please do not leave valuables such as jewelry, money, credit/debit cards in your room unattended. Send valuables home or ask to have them locked up in our safe located in the Business Office.
The hospital is not responsible for any personal items that go missing.
Keep Moving
Myths & Facts about Being Active in the Hospital
These mistaken beliefs often lead patients to lose the ability to do things they want to do, and to have difficulty coping when they go home.
MYTH: Patients should stay in bed, because they will get better faster if they rest.
FACT: Research shows that bed rest is not a good way to recover from many different conditions and may actually make recovery time longer.
MYTH: It is not safe for patients to get out of bed.
FACT: Staying in bed and not moving can lead to problems with breathing, skin breakdown (bed sores), muscle loss, weakness, fatigue and confusion.
MYTH: Patients are not supposed to do their own personal care, such as washing or dressing.
FACT: Although there can be risks to moving around, staying in bed can actually be more risky to overall health and wellbeing. There are many things that can be done to avoid falls and stay safe while moving around in the hospital.
Benefits of Staying Active in the Hospital
• Better breathing
• Better appetite
• Better mood
• Less skin breakdown (bed sores)
• Less dizziness
• Less pain
• Better ability to fight infections
• Better sleep
• Better able to manage at home
• Less weakness and fatigue
• Less falls
• Less confusion
How to stay Active While in Hospital
Every little bit of activity can help to keep you healthy. If you are not sure of what you are safe to do, ask a member of your healthcare team.
Continue to perform tasks that you were able to do at home, such as dressing or walking to the washroom. Ask someone to bring your clothes, shoes, grooming supplies and gait aids.
• Sit up for all of your meals, either in a chair or at the edge of the bed
• Sit up in a chair when you have visitors
• Walk around the unit, either alone or with help
• Do bed exercises on your own throughout the day
Please ask your health care team if you have any questions. Notes:
Upon Discharge
A family member or friend should take you home after a hospital stay. Please ensure that you have after-care instructions, prescriptions, medication and followup appointment information. If you are unsure about anything, please ask staff before you leave.
You may need care after your discharge from the hospital. The hospital staff will help you plan for discharge and coordinate after care and resources if needed.
Environmental Sensitivity
AMGH provides measures for the protection of patients, medical staff, staff, volunteers and visitors regarding environmental sensitivity exposure. In recognition of the potential risk to sensitive individuals, it is necessary to eliminate or minimize such exposure. The procedure for dealing with individuals with environmental sensitivity will be addressed on a case-by-case basis.
• Minimize use of perfume or perfumed products
• Do not bring strong smelling flowers into the hospital
• Latex balloons are not permitted within the hospital; balloons manufactured from alternative materials, i.e., Mylar, are acceptable
• Smoking is not permitted on hospital property
How to Pay Your Bill
Payment can made by Cash, Cheque, Mastercard, Visa, Visa/Debit and Online.
By Cheque (mail or in person): Make cheque payable to Alexandra Marine and General Hospital and drop off or mail to Alexandra Marine and General Hospital, 120 Napier St, Goderich, ON N7A 1W5.
By Phone (Credit Card): During business hours: 519-524-8689 X5702.
In Person (Cash, Cheque, Mastercard, Visa, Visa/Debit, Debit): Business Office #105 on the 1st Floor—Office hours are 9am to 4pm, Monday to Friday (closed weekends and statutory holidays); or payments can be made after hours at the Patient Registration desk located inside the Emergency Entrance.
Online (Mastercard, Visa, Visa/Debit): Browse www.amgh.ca/payment and follow the instructions. www.amgh.ca
Visiting Patients
At AMGH, we believe that support from family and friends can positively influence the healing process, and visitors are welcome in accordance with the wishes of the patients. Please respect the privacy, comfort and care of all patients on the unit.
Visiting hours vary depending on the unit, patient condition and individual circumstances. For your safety, read and follow all posted Personal Protective Equipment (PPE) signage.
Visitors, who have a cold, flu or are feeling unwell, should visit at another time. Illness can spread and be dangerous for patients in hospital.
Visiting Hours
VISITOR RESTRICTIONS WILL BE IN EFFECT DURING PANDEMIC SITUATIONS
Inpatients: Monday to Friday: 11:00am to 8:30pm for both 1st & 2nd Floors; and, 3:30pm to 8:30pm for 3rd Floor
Weekends and Holidays: 11:00am to 8:30pm for both 1st & 2nd Floors; and, 2:00pm to 8:30pm for 3rd Floor
Visitor Guidelines-Before You Visit: Clean your hands regularly using the sanitizer at the entrance to each room before and after each patient visit.
If you have a cough, fever, runny nose, diarrhea or are generally feeling unwell, please DO NOT visit. Requests to visit outside of the regular visiting hours will be granted, on an individual basis, for compassionate reasons; please check with your nurse.
Please also check with the nurse before providing outside food or drinks, which may or may not be permitted.
Thank you for your cooperation in complying with our visiting guidelines.
Hand Hygiene-The Best Defense Against Illness
Wash your hands, using soap and water, after using the washroom, bedpan/ urinal, before you eat. Use hand sanitizer if your hands are not visibly soiled.
Patient Safety
How you can help?
Be Involved in Your Care: understand as much as you can about your medical condition(s), the treatments or procedures you will have and the medication(s) you should take and how to take it. Speak to your healthcare provider if you have questions or concerns.
Tell us about your past medical history: including your current condition and any illnesses that run in your family. Inform us of any other healthcare appointments or healthcare providers you are seeing or have seen.
Make sure you know what to do when you go home from the hospital: Ask as many questions as you need to make sure you understand what you need to do when you go home. Know about any follow-up appointments, what medications to take, any danger signs to be aware of, etc.
If something doesn’t seem to be right, speak up: You know the most about you. If a medication, treatment or test doesn’t seem right, don’t hesitate to speak up and ask questions.
Controlling Infection
Depending on your illness, you may be asked to stay in your room. Staff coming into your room may be wearing gowns, gloves and/or masks. Your visitors will also need to wear these protective items in this case.
Emergency Codes – An Important Notice for Your Safety
Standardized Emergency Codes are required to identify a risk or emergency situation within our organization. They will be announced on the overhead paging system, and when there is no further risk you will hear the “all clear” announced to end the code. Codes are routinely tested to ensure we are prepared and they will be treated like we are experiencing the “real thing”. Staff are thoroughly trained to respond to each code and will provide direction to you as needed. What do I do?
For all Codes:
• Remain where you are and please remain calm
• You will be directed if you are required to move or leave the building
• Stay to one side of the hallway or in the patient’s room as staff will be responding quickly
• Ask your healthcare provider if you are unclear about these instructions
Medication Safety
Medications are reviewed by physicians, nurses and pharmacists. Your healthcare team needs to be aware of ALL medications (including over the counter medications), vitamins, herbal and food supplements you use.
Bring your medication bottles and an up to date list of medications that includes the name of the medication, dose you take, and how often you take it.
Tell us about any allergic reactions to medications, vitamins, herbal and food supplements, foods or the environment.
Do not keep any medications at your bedside unless ordered by the physician. Please send these items home or we will store them for you until discharge.
Your armband is used for patient identification and medication administration. Please do not remove this during your stay. Should it become damaged, inform your nurse and a new one will be provided.
Patient Whiteboards
Patient whiteboards are at each patient’s bedside and are used to communicate information to the patient and other health care providers. You can expect to see the date, your doctor’s name and your nurse’s name. Information about how much help you need to mobilize, reminders about upcoming tests and any other applicable information that makes caring for you safely can be found here as well. Families can also use the board to write down information they want the staff to know or any questions for the staff.
Reduce Your Risk of Falling
Call for help if you feel weak, dizzy or light headed when you get up. Follow directions given to you from your nurse about calling for help before getting up. Keep items within reach. Ask to have items such as bedside tables, phone and call bell where you can reach them easily. Ask someone to bring in your walker, cane or wheelchair from home and make sure your walker, cane or wheelchair is close by.
Move carefully. Go slowly when you change positions, especially when getting up from lying down. Use available rails or hand rests for support. Much of our furniture and equipment is on wheels and can move unexpectedly. Use caution when moving about.
Wear proper footwear. Good footwear should fit properly and have non-skid soles (not socks or knitted slippers). Make sure shoelaces are done up. Have proper footwear brought in.
Housecoats and pajamas should not drag on the floor.
When getting into chairs and wheelchairs, make sure the brakes are on before you sit down. Back into your chair and make sure you can feel the chair seat with the backs of your legs. Reach back with both hands to hold the armrests and sit down with control.
Who are you? We need to be sure!
AMGH is committed to Patient Safety. As a result, we have adopted a policy of verifying who you are by the means of two separate identifiers. These identifiers are unique to you, so when two of them can be verified, we know we have the right person.
Any combination of two of these:
• Your Full Name
• Your Birth Date
• Your Unique Hospital Number
• Your Health Card Number
Why two different identifiers?
• To identify you as the person for whom the service or treatment is intended
• To match the service or treatment to you
• When we verify your identity, even when you have been here many times before, we are doing our part to keep you safe
Hospital Services
Cafeteria
Our cafeteria is located in the basement and visitors are welcome. The dining area is open 24 hours. Cafeteria service is provided Monday to Friday from 9:00am to 10:30am, and 11:30am to 1:15pm. During these times, payment of Cash, MasterCard, Visa, Visa/Debit, Debit is accepted. Vending machines (cash only) are available in the cafeteria 24 hours a day. There is a beverage machine located in the outpatient waiting area adjacent to the Emergency Department. For your convenience, a change machine is also located in the outpatient waiting area.
E-mail a Patient
AMGH recognizes that patient care involves support from family and friends. ‘Email a Patient’ is a free service that offers the opportunity for loved ones to keep in touch during a hospital stay. To use this service, simply visit www.amgh. ca and select ‘E-mail a Patient’. Fill in the boxes with your message and be sure to include the patient’s formal name. Your message will be printed and delivered to your loved one.
Conditions and Notes of Patient E-mail:
• Patient eMails will be delivered to patients by Communications on weekdays, once per day; any eMails after that, will be delivered the next weekday
• The service is not to be used for obtaining medical advice, for urgent matters and/or for contacting and/or communicating with healthcare professionals; these messages will be deleted from the system
• Greetings will only be delivered to patients who are registered in the hospital’s registry system. Messages to patients who have been discharged, who have been registered under a different name and/or requested to not receive messages, will be deleted.
• The hospital is not responsible for misdirected, lost or accidentally deleted eMails
• The hospital reserves the right to review incoming patient eMail for inappropriate content (profanity, alarming, sensitive/private or offensive information, etc.); eMail containing such will be deleted. We suggest that you do not put anything in the eMail that you would not put on a postcard.
• We are unable to confirm delivery of e-mails
Unfortunately, we currently do not have a way for our patients to reply to you, however you can be sure that you have just brightened someone’s day!
Auxiliary
Our Auxiliary currently has over 50 members, who selflessly give of their time to
help within the hospital and/or to assist with a variety of fundraising events.
Due to the COVID-19 pandemic, our Auxiliary Members have not been able to volunteer regularly at AMGH and greatly miss connecting with each other and with AMGH. And, unfortunately, our Gift Shop has had to close permanently.
Despite difficult circumstances, our members continue to volunteer by phoning patients to remind them of their upcoming appointments, and raise much needed funds for our Hospital, as well as bursaries for education.
Our Auxiliary is always excited to welcome new members! We meet at the MacKay Centre on the 4th Tuesday of the month at 1:30pm. If you are interested in joining our dedicated, passionate group of ‘volunteers with heart’, please contact our membership coordinator at 519-612-1236.
In 2022, the Auxiliary very proudly celebrated their 100th year of dedicated service to AMGH!
Flowers and Gifts
Flowers sent to you will be delivered to your room. Strong scented flowers, such as lilies, should not be brought into the hospital.
Latex balloons are prohibited from the hospital due to risk of allergic reaction by patients and staff.
Gifts of food, fruit and candy may be a welcomed gift, however, should be checked with the ‘Charge Nurse’ to make sure that the gift is appropriate and doesn’t contradict patient care or treatment.
Housekeeping
AMGH Housekeeping staff play an integral role in reducing the spread of infection in our hospital. This department is dedicated to keeping our environment safe and free of infectious germs. All our staff have received special training on the best practices in cleaning in a healthcare setting.
We work closely with the Infection Prevention & Control Department and monitor the effectiveness of our cleaning by completing routine room cleaning audits upon discharge.
Incoming mail will be delivered to your room during weekdays. Outgoing mail should be left at the nursing station. Any incoming mail (excluding eMail) received after your discharge will be sent to the home address we have on record.
Parking
Our parking is very limited for staff and visitors; patients are asked to leave their cars at home. Visitor parking is free and is available around the hospital.
Parking for the Emergency Department is available directly across from the Emergency entrance.
We have several accessible designated parking areas at the Emergency entrance and along the side of the hospital on Montcalm Street. Please observe the parking signs around the hospital to avoid ticketing.
There are several parking areas designated for Dialysis patients on Monday, Wednesday and Fridays in the front parking lot.
Patient Meals
Meals are served at set times each day. We have a menu for all diets; patients have a choice of hot or cold meal and hot beverage for all meals. If you have specific requests, please notify the food services staff and they will do their very best to accommodate your wishes. Extra fresh fruit and beverages are available upon request. In the event you require a special diet or have concerns about your meals, please ask to see the Dietitian or the Food Service Representative.
Public Washrooms
Wheelchair accessible public washrooms are located on the 1st floor across from the main elevator, and in the Emergency Department waiting room.
Security
Alexandra Marine and General Hospital endeavors to maintain a safe and secure environment for our staff, patients and visitors and the prevention of theft from the facility and damage to property.
The following highlights some of the security measures in place:
• You will have an identification bracelet placed on your wrist when you are admitted, which must be worn at all times so that positive identification may be made by staff.
• All staff, volunteers and pastoral care team members wear an identification badge at all times while on hospital property. Outside service contractors, inspectors and students or any other visitors, who will be working in the hospital, wear a ‘visitor’ or ‘facility’ Badge.
• All staff have received and maintain training in Non-Violent Crisis Intervention (NVCI). With a focus on prevention, the NVCI training program equips staff with proven strategies for safely defusing anxious, hostile, or violent behavior at the earliest stage possible.
Doors
The front entrance to the hospital is open from 7:00am to 8:30pm, Mondays, Wednesdays and Fridays; 7:00am to 4:00pm Tuesdays and Thursdays; and from 11:00am to 8:30pm on weekends and holidays. The front entrance doors are locked at all other times. The emergency entrance is the 24 hour entrance to the building.
Cameras
Photographing patients or staff is not permitted within the Hospital unless approved by Management or the Nurse in Charge of the Unit. Consent from the patient and/or hospital employee must be obtained before an image of a patient and/or hospital employee is taken.
For the safety of staff, patients and visitors, AMGH has cameras throughout the building that record activities in the hospital.
Smoking
AMGH is a non-smoking facility; your support and cooperation is greatly appreciated.
Spiritual Needs
If you require the services of clergy, please notify your nurse, who will make arrangements.
Telephones
There is telephone service available in most rooms. There is no fee as telephones are now included in all patient accommodation types (ward, semiprivate, and private). In consideration of other patients, it is requested that incoming calls not be made after 9:00pm. Long-distance calls must be made COLLECT or charged to your personal long distance calling card number.
Patients can now call 1-800-555-1111 and use a calling card or talk to a Bell Operator to bill to their home number. There are public pay telephones located on 1st floor by the front entrance, and in the emergency waiting area.
Television
TV services for patients of AMGH are now available through HealthHub TV Services. To purchase service, patients and family members have the option to:
• Activate services online:
• Go to connectmybed.ca
• Select your hospital, and bed location, and choose your desired service package
• Activate services by phone:
• Dial 1-866-223-3686 from any phone outside of the hospital during call center hours to activate services for loved ones or family members
• If dialing from within the hospital using a beside phone, dial 9 before dialing 1-866-223-3686
Payment is accepted by Visa, MasterCard, MasterCard Debit, American Express, and Visa Debit.
Rental Pricing (before tax/and rates are subject to change):
• Daily rental: $14
• Weekly rental (Buy 5 days, get 2 days free): $70
• Monthly rental (Buy 15 days, get 15 days free): $210
Wireless Access
Wireless internet is available for patients and visitors throughout the hospital. Please note, the IT Department does not support any equipment that is not owned by the hospital. Patients or other members of the public, who are having difficulties with their laptop or other wireless device, must contact their own technical support party and not the Hospital IT Department. Service will be used at your own risk.
OUR MISSION is to support quality health care close to home.
OUR VISION is to be a leading charity of choice for Huron County. Thanks to your generous support, we are.
The AMGH Foundation has been helping to enhance patient care and safety at the Alexandra Marine and General Hospital since 1993. We are proud of our history helping our hospital continue to provide the highest quality care and services possible, and serving as a community ambassador for our hospital.
The strength of the AMGH Foundation is dependent upon the support and spirit that exists within the community. You are an essential part of our hospital’s health care team. Your support gives the caregivers at our hospital the tools they need to treat, comfort, and care for you and your family.
THERE ARE MANY WAYS TO GIVE.
The AMGH Foundation offers several opportunities to make a donation:
• Monthly donations
• One-time gifts
• Annual Appeals
• Grateful Patient Program • Planned Giving • Events
Whether you give by donation or with your time,
GIVING MATTERS
in more ways than you can measure.
Give a gift, get involved, or both. Supporting the AMGH Foundation ensures that your hospital will continue to provide care for today, plan for tomorrow and continually improve the health and well-being of our community.
Contact us:
Alexandra Marine and General Hospital Foundation
120 Napier Street Goderich, ON. N7A 1W5 519-524-8508
amgh.foundation@amgh.ca www.amghfoundation.ca Charitable Registration #890601248 RR0001
when you see your doctor, nurse, or pharmacist.
Keep your medication record up to date.
Remember to include: drug allergies vitamins and minerals herbal/natural products all medications including non-prescription products
Ask your doctor, nurse or pharmacist to review all your medications to see if any can be stopped or reduced.
Community Supporters
AMGH is extremely grateful to all the community supporters for making this Patient & Family Handbook possible at no cost to the hospital.
Please note, an advertisement in this guide does not imply an endorsement by AMGH.
Welcome Home To
No matter what your care requirements, we are ready and available to assist. We take pride in the reputation that we have built.
Proudly Serving the Goderich Community for over 25 years.
Memory Care Wing
We have a specialized, secure neighbourhood within Goderich Place focused on a Montessori based program & proven methods of engagement, designed to create, enhance & stimulate each individuals interests.
Rehab, Respite & Convalescent Care
Goderich Place offers the most comprehensive short term rehab services in Huron County. The focus is on you, your outcomes, your goals, returning you home stronger than before. Care service packages, can be tailored to suit your needs.
Independent Living
From spacious, thoughtfully designed bachelor 1 & 2 bedroom suites, many with kitchens, kitchenettes & balconies to a wide assortment of service packages, you will be delighted to call Goderich Place home. Well planned amenity spaces include hair salon/spa, 1st rate dining room, games room, library & computer room, fitness centre, tv lounge, nursing care, and 24 hr. snack bar.