Thank you for using the Hanover & District Hospital (HDH). It is our privilege to be of service to you HDH is committed to quality care and your safety is our first priority; after all you are the most important member of our health care team
This directory is to provide you with information about the hospital and provide important information related to what you or your visitors can expect here as a patient in our health care organ
From this booklet you will realize we hav o care for you We encourage you, the patie actively involved in your health care journ or your family do not understand.
As you go about your experience here at the HDH, you too can take pride in knowing that your unique contributions add to our positive impact on the staff and lives of many patients and their families who travel through Hanover. We want to learn from your experience and we value your opinion, so please feel free to share
Once again welcome to our great organization and best wishes to you for a successful recovery.
Sincerely,
Dana Howes, RN, MScN, President & CEO
Our vision speaks to our desire to provide exceptional care for our patients and their families. Our vision also depicts our commitment to partnering with other health service providers in the Grey Bruce area to ensure that patients receive the care they need and deserve
Providing patients and their families with the best possible care is what our staff and physicians strive to do each and every day.
These values drive everything we do, both with each other as staff and physicians of the hospital, as well as when interacting with other patients and their families.
The Hanover & District Hospital (HDH) works with its partners to provide a full range of primary acute care hospital services and selected secondary services to meet the needs of the population of Hanover and surrounding rural townships
The Board of Governors, staff, physicians and community partners work together to accomplish seamless care that
provides core rural health services close to home and formulizes a clear pathway for referrals to additional services HDH partners with peer acute hospitals, community agencies, long term care homes, mental health and addictions and social service providers
HDH provides the people we service access to the care they need through a 24/7 Emergency Department, Acute Care Unit (inclusive of medical/surgical beds and multipurpose ICU), Physiotherapy Program, Surgical Services Department, Family Centred Birthing Unit, Hemodialysis Unit and Palliative Care Services.
Access is provided within the organization to Community Mental Health and Addiction Services, Chaplaincy Services, Grey-Bruce Diabetes, Home and Community Support Services, Home and Community Care SWLHIN and the Hanover Family Health Team
HDH has been "Accredited with Exemplary Standing" in three consecutive surveys (2013, 2017, 2021) This is the highest level awarded by Accreditation Canada and reflects that our Board, staff, volunteers and physicians strive to surpass the fundamental requirements of the accreditation program
When preparing for a stay at Hanover & District Hospital (HDH) be sure to bring the following items:
Your Ontario Health Card
A piece of Government issued photo ID
All of your medications (in original bottles) along with a list of your current medications including non-prescription medications
If you use mobility, vision or hearing aids, bring those devices with you.
If you have additional health coverage, bring your insurance information with you
Any personal belongings or toiletries (soap, shampoo, toothbrush and toothpaste) you might need during your stay including pajamas, rubber bottom slippers, robes etc
Please don’t bring any valuables with you for your hospital stay HDH is NOT responsible for any lost or stolen items This includes, but is not limited to electronics, jewellry, cash and credit cards
If you are a Canadian resident, OHIP will cover most, if not all, of your hospital services Some services are “de-listed” by OHIP. Your insurance may still cover some of these services
OHIP does not cover private or semi-private rooms Check with your insurer before you arrive if possible If your insurance covers these accommodations, let us know right away Every effort is made to provide you with the appropriate accommodation, private, semi or ward room. If your choice is unavailable, you will be moved when a suitable option becomes available
Please note that it is the patient/family's responsibility to transport or arrange transportation to and from the hospital
Alternative Level of Care (ALC)
Should your health care provider dete treatment and you are awaiting transf be charged the same daily rate as wou facility This will be discussed with you
If you are admitted as a result of an ac may not result in full recovery, or whic follow a course of treatment which yo
You may wish to discuss this with you are respected If you have already sign document, we encourage you to prov admission. This will ensure your wishe
HDH offers free Wi-Fi to its' visitors and guests Simply access the "HDH Free Limited WiFi" network and register your device to gain access for 24 hours
Telephones are available in each patient room with no charge for local calls Hearing impaired phones are available upon request Personal televisions are also available upon request. A daily rate will apply. Televisions are owned and operated by the Hospital Auxiliary
HDH patient meals are provided by Sysco and follow heart healthy and Canadian Food Guide Portion guidelines "Retherm" technology is utilized where food is assembled on a cold tray The trays are then put in the retherm oven Half of the tray is heated while the remaining half is kept cold
HDH will protect your personal health information by keeping it safe and secure When you are admitted, you will be given a number you can give to your family for inquiries. When they call, they will be asked for the number. No information or condition update will be given without the number
The use of recording devices is not permitted without consent. We reserve the right to review media records at HDH to protect privacy and confidentiality
There may be times when you overhear a conversation between a roommate and the health care provider We ask that you respect the confidentiality of others
If you wish to learn more about how your personal health information will be used and the security measures being taken to keep your information safe and confidential, please contact our Privacy Officer 519-364-2340 ext 214
HDH is a place of mutual respect for staff, patients, visitors, physicians and volunteers. In situations of verbal or physical aggression/violence the police will be called.
Please take responsibility for the energy you bring into this space. Your words matter. Your behaviour matters. Our patients and our teams matter.
Our Spiritual Care Providers are professional, multi-faith and compassionate members of your healthcare team Services for patients/family and caregivers include one on one visits, prayer meditation, rituals or reflection, help to connect with local community of faith, facilitation or arrangement of prayers and other religious rituals, help families process grief and loss A Spiritual Care Provider can be reached by asking a nurse at any time 24/7.
You may request an interpreter for yourself or a family member If you need an interpreter, please tell your Health Care Provider.
Parking & Location
Free parking is provided on the hospital site for the first 30 minutes of use Public parking beyond 30 minutes will have a set rate of $3 00 per vehicle.
Monthly and annual parking passes can be purchased at the hospital Switchboard
Address: 90-7th Avenue, Hanover, ON, N4N 1N1
Any patient, staff or family member can request the assistance of the Ethics Committee simply by asking to speak to an Ethics Committee Member If you have an ethical issue of concern, ask a health care provider to contact an HDH Ethics Committee Member
The Ethics Committee provides a foru responsibilities and attitudes surround policy guidance, education, and recom concerns
We hope your stay with us is as pleasa your care, please contact the Patient C
Smoke-Free and Tobacco-Free
To protect the health and safety of ou Hospital is a Smoke-Free and Tobacco (NRT) will be offered to admitted pati
We are committed to a culture of patient safety where patients, families and Health Care Professionals feel supported and empowered to keep the Hanover & District Hospital safe for all. The Patient Safety/Risk Management Committee's major goal is to improve safety and develop systems to support staff and patients
Fall Prevention: HDH screens all patients for fall risk on admission, 48-hours after admission and then weekly It is important to keep you safe! If you're deemed to be at risk of falling, a falling star symbol will be placed outside your door to alert the team You will be given a yellow armband to wear that communicates to the care team that you are at high fall risk While in the hospital, please make sure you have non-slip socks We may also lower your bed to the lowest position, use night lights, call bells, alarm mats for beds and chairs, beds that alarm, and various mobility aids.
Patient Safety Boards: At each bedside, there is a white board that provides key information for you and your Health Care Provider Please do not write on these boards If you have any questions about the information on the board, please ask your Health Care Provider
Pressure Ulcer Prevention: Upon your admission you will be screened for risk of developing a pressure ulcer A complete skin assessment will be completed and documented on your chart You will be assessed for the development of pressure ulcers every week.
Blood Clot Prevention: Every admitted patient is screened for risk of developing a blood clot upon admission. If you ’ re deemed to be at risk of developing a blood clot, your care team will ensure that this is addressed with medication and/or placing a mechanical pump on your legs
Two Patient Identifiers: Before we give you a medication or a procedure, we will ask you to identify yourself twice everytime For example, your name and date of birth This is important to keep you safe
At the Hanover & District Hospital, we safety of our patients, visitors and staf infections as easily as healthy people
Hand washing is the best way to pre alcohol hand wash available througho before meals, and before leaving
Cleaning: Keeping you safe means ke have a rigorous cleaning schedule, an frequently in your room and elsewher
Visiting restrictions may vary due to the ongoing COVID-19 pandemic Please check our website for the current visiting policy in place
When no restrictions are in place normal visiting hours on all units are from 8:00 a.m. to 6:30 p m and from 7:30 p m to 10:00 p m
Patients admitted to hospital may have two (2) visitors at the bedside at a time Exceptions may be made on patient need. In our Emergency Department, Surgical Services and Outpatient Clinics each person may be accompanied by one (1) support person
One (1) support person may escort a patient for scheduled appointments, tests, out-patient procedures or treatments
Visitors may be asked to exit the room for nursing staff or physicians to provide patient care.
Exceptional circumstances will be managed on a case-by-case basis for pediatric patients, birthing families, patients receiving palliative care, or patients in the Intensive Care Unit.
Free parking is provided on the hospital site for the first 30 minutes of use Public parking beyond 30 minutes will have a set rate of $3 00 per vehicle A change machine is available at both entrances of the hospital Monthly and annual parking passes can be purchased at the hospital Switchboard
Masking and Hand Hygiene
Please wear a mask, watch your distance and wash your hands while visiting the hospital. These are the best defenses for preventing and controlling the spread of infection to the patient While you are visiting the Hospital, we encourage you to use the hand sanitizers conveniently located throughout the hospital Please wash your hands before entering a patient room and when leaving.
Visitors must read and follow the infection control guidelines posted at all entrances If an isolation sign is posted on a door, all visitors must report directly to the nursing station where they will be provided with instructions.
To protects against the spread of infection, visitors are asked NOT to;
Use the washrooms in the patient's rooms - there are public washrooms located throughout the hospital
Share the patient's food or use any of their utensils, glasses or cups
If a visitor is not feeling well or has tested positive for COVID-19 or has been exposed in the past 10 days, DO NOT visit the hospital.
HDH collaborates with the TGLN working to save lives through organ and tissue donation and identification of potential donors HDH reports every patient death to TGLN so that specially trained staff can identify potential donors and work with families to discuss options If a death occurs, your family will be contacted via phone by TGLN
As a community member, you can make a difference by registering to be a donor today at BeADonor.ca Evidence shows when families are presented with proof of registration they consent to donation, but in the absence of registration, consent drops dramatically. For more information on donation, please visit the Trillium Gift of Life Network website
Public Washrooms are located in the main lobby (accessible), in the Emergency Department waiting room (accessible), on the second floor across from the stairwell (accessible) and behind the elevators across from the quiet room.
Vending Services: The vending machine is located on the Main Floor of the hospital and is available 24/7 It provides a variety of food and hot/cold beverages
Gift Shop: The Gift Shop is located on the main floor and is operated by the hospital's Auxiliary volunteers Hours of Operation are Monday - Friday from 9:30 a m to 2:30 p.m. Hours are subject to change based on availability of volunteers. The proceeds from the shop are donated to the hospital
The Gift Shop has a variety of personal care products, books, decor, cards, baby gifts, purses, jewellery and small gift items offering no tax on purchases Cash/Debit are accepted Come and check it out - You will not be disappointed If you are interested in becoming an auxiliary volunteer see the "Giving Back" section.
Pet Therapy Program: St John Ambulance Therapy Dog volunteers and their certified dogs have become a familiar sight in many areas of the hospital.
Hospital Fit Trail: The Fit Trail is a 1 5 km track located on the Southwest corner of the Hospital property available to anyone wishing to participate in healthy activity The trail and 10 fitness stations are fully accessible The fitness stations are designed for novice and advanced participants and include required equipment and instructions The Fit Trail was a staff initiative built and maintained by volunteers and donors.
Change Machine: There is a change machine located at both entrances of the hospital.
Your health care team wants to ensure that once your acute medical needs have been addressed, you can safely be discharged back to your home Please vocalize any concerns that you have regarding your discharge care with your care providers so that it can be addressed and included in your plan of care. Questions regarding your healthcare will be answered before discharge including prescriptions and follow-up appointments, if necessary
You will be told your time of discharge Please arrange for transportation home If you are unable to get transportation, the Hospital will help arrange transportation. You will have to pay for the transportation provided If you have any questions about going home, ask a health care provider
Within 48 hours you will receive a telephone call from our nursing staff to ensure your transition home is a success Also, if you have a Hanover family physician you will be contacted for a follow-up appointment with your physician
HDH must ensure appropriate use of Hospital beds When your health care provider feels that you are ready to go home or be transferred to another facility, you will be required to leave If you refuse to leave, you will be charged for your accommodation
You may receive a patient satisfaction survey prior to leaving the hospital The survey is available electronically through the hospital website as well Please take a few minutes to complete the survey and provide your feedback. Your opinion is important to us as we continually try to improve services for our patients and families
Contact:
Contact a Care Coordinator at 1-800-811
Hours of Operation:
Available 8:00 am - 8:00 pm. 7 days per
Services:
Provide assessment and assistan home.
Provide information and assistan discharge (i e nursing home, lodg
Provide in-hospital assistance wit Patients can self refer at any time
Contact:
HAL Coordinator - 519-376-5895 / 1-800-265-3138
Hours of Operation:
Monday - Friday, 8:30 am - 4:30 pm
Services:
Day-of-discharge help to aging or frail adults or adults with disabilities to ensure their safe and comfortable return to independent living at home
Provide transportation from the hospital, perform errands such as prescription and grocery pick up, as well as provide a complimentary meal.
Help find resources available in the community to support ongoing safety and independence
Hanover & District Hospital has an active medical/surgical program that utilizes a multi-disciplinary approach to care The Acute Care Unit offers 22 active inpatient beds that care for a wide variety of patients with surgical and medical health issues of all ages The medical and nursing staff who care for these patients utilize a patient centered approach in providing care
Intensive Care Unit (ICU)
Hanover & District Hospital has a two-bed ICU that contains specialized equipment and monitoring devices for seriously ill patients. Within the ICU, patients can be monitored using various methods including invasive monitoring methods Patients can be ventilated for up to 24-hours in our unit Patients who are cared for in the ICU will receive specialized care from nursing and medical staff
Rehabilitation Services operates Monday to Friday providing services to inpatients Services are provided by registered physiotherapists. If you are in the hospital and are in need of Rehabilitation Services, your physician will order these services and the physiotherapist will visit you in your room to organize the therapy
The pharmacy is responsible for overseeing safe and effective drug distribution in the hospital for inpatients and provides a source of drug information for health care professionals, patients and families Medication counselling, discharge counselling and medication summaries are available on request The Pharmacist is part of the multidisciplinary team and routinely works with the team to review patient drug therapy ensuring the best possible treatment
Hanover & District Hospital has two Family Centered Care suites that have been designed to meet the complex needs of patients and their families The rooms are designed to have a “home like” atmosphere for patients and their families, with a fully equipped family room attached to a functional patient room. The suites themselves are utilized by a wide variety of patients and their families from birth to palliative care
The Hanover & District Hospital through a partnership with Diabetes Grey Bruce offers support to those with diabetes Diabetes Grey Bruce is a regional team of Registered Nurses, Registered Dietitians and a Nurse Practitioner who offers support, education and treatment options for those living with diabetes and for those at risk These services are provided free of charge and do not require a physician’s referral
To learn more about these services call 519-364-2340 Ext 392 or visit www diabetesgreybruce ca
The Diagnostic Imaging Department provides a variety of x-ray and ultrasound exams to service inpatients, outpatients and emergency patients They perform approximately 12,000 examinations per year Our professional team consists of Registered Medical Radiology Technologists, Registered Diagnostic Medical Sonographers and Consultant Radiologists The department is completely digital utilizing Picture Archive and Communication System (PACS) technology All imaging exams must be ordered by a Physician or Approved Health Care Professional
Services:
General Radiology (x-rays)
Ultrasound
CT Scans
Fluoroscopic Exams
Gastro Intestinal Tract
Mammography
Ontario Breast Screening Program
Cardiac Echo
The Hanover & District Hospital Hemodialysis Unit is a satellite of London Health Sciences Center The unit offers hemodialysis for the clinically stable full care and selfcare dialysis patient
All patients are assessed in London before using the Hanover & District Hospital Unit. Transient or vacationing patients are accepted after being approved by the Kidney Care Centre in London The Dialysis Unit is staffed by specially trained Registered Nurses and Dialysis Unit Assistants.
Hanover & District Hospital’s Emergency Department is open 24 hours a day, 7 days a week with a physician on-site The triage system ensures that all patients will be seen by a nurse within 15 minutes of arrival. Our fully qualified emergency physicians and nurses proudly provide emergency services to over 17,000 patients per year
When Should I Go to the Emergency Department?
The Emergency Department's focus is to provide emergency medical care Don’t hesitate to visit the Emergency Department or call 911 if you are experiencing;
Chest pain;
Difficulty breathing, unexpected heavy breathing or shortness of breath;
Severe bleeding or head trauma;
Sudden onset of weakness, dizziness;
Loss of consciousness;
Severe abdominal pain;
Injuries to eyes, hands, ears;
Sudden change in speech or vision;
Broken bones; Major sprains;
Children experiencing a persistent fever (>38.5°C/100.4°F), persistent vomiting/diarrhea or will not eat or drink (particularly young children)
For minor health problems (e g coughs, colds, sore throats, rashes, prescription renewals) call your family doctor or nurse practitioner first. If you do not have a family doctor;
Finding A Family Physician - Health Care Connect is a program available from the Ministry of Health to help Ontarians without a family healthcare provider to be linked with a physician or nurse practitioner To register for this program or for more information visit, healthcareconnect or call 1-800445-1822
Call Telehealth at 1-866-797-0000 or, Telephone Health Advisory Service (THAS) at 1-866-553-7205 for advice
The Health Records Department is responsible for maintaining the confidentiality, accuracy, integrity, and quality of client/patient information for Hanover & District Hospital
Services:
Responds to inquiries and processing of requests for client/patient information
Coding, abstracting and submission of clinical data on inpatients, day surgery, outpatients and emergency patients.
Monitoring and improvement of data quality
Monitoring and compliance with chart content, completion and documentation requirements.
Transcription service and scanning of health records
Chart assembly, filing, retrieval, tracking and delivery
Assists in protecting the legal interests of the patient, facility and staff
The Laboratory provides a broad range of testing, both within the department and by referral to other Laboratory facilities We are accredited by the Institute for Quality Management in Healthcare (IQMH). The Laboratory is located on the first floor of the Hospital right beside Diagnostic Imaging and is available to support inpatient, outpatient clinics and the Emergency Department on a 24/7 basis
An HDH requisition is required in order to receive outpatient services Outpatient services are available Monday - Friday from 9:00am - 12:00pm by booked appointment.
Testing offered includes:
Clinical Chemistry and Special Chemistry
Hematology
Transfusion Medicine
Serology
Cultures
Anatomic Pathology including Cytology
Cardiology testing
Referral laboratories include the Inter-Hospital Laboratory Partnership Huron Perth Healthcare Alliance Stratford Site, London Health Sciences Center, LifeLabs and Public Health Laboratories
Hanover & District Hospital hosts a number of outpatient specialized physician clinics
The physician or nurse practitioner (NP) will conduct their clinic, both with consults and procedures, allowing the community to be serviced closer to home rather than travelling to a larger center for this care Each clinic is equipped with the required equipment specific to each specialty
At Hanover & District Hospital we have two state-of-the-art surgical suites furnished with innovative technology Our staff are highly skilled Registered Nurses and Registered Practical Nurses that are certified in Perioperative nursing along with Registered Nurse First Assistants on staff, enabling us to provide advanced care to our surgical patients
The Surgical Services Department supports the Emergency Department and Family Centred Birthing Unit providing patient with efficient, superior surgical care
An extensive array of open and laparoscopic surgical procedures are performed at Hanover & District Hospital including;
Appendix surgeries
Bowel surgeries
Breast surgeries (including advanced breast cancer surgeries and sentinel lymph node biopsies for breast and melanoma cancers)
Carpal tunnel repairs
C-Sections
Gall bladder surgeries (including intraoperative cholangiogram);
Hernia repairs (including incisional, umbilical, inguinal, epigastric, femoral and spigelian)
Surgical treatments for skin cancers or other lumps and bumps;
Thyroid surgeries
Tubal ligations
Vasectomies
V
Clinical Volunteer
Volunteers are important resources within our health care community The donation of time to those in need can go a long way in helping to provide safe quality care to patients and families within our community. Adults and students from all walks of life find personal fulfillment in helping others Volunteers provide service in both patient care and non-patient care areas Clinical volunteers play a huge role in ensuring positive patient and family satisfaction.
Clinical Volunteer Opportunities:
Information Desk/Greeter/Pathfinder
Emergency Department
Meal Assistant
Gardener
Surgical Services
Ambulatory Care Clinics (Specialists/Obstetrics)
Patient Services - Acute Care
Auxiliary
Auxiliary volunteers play a huge role in ensuring positive patient and family satisfaction Applications are available at the gift shop or on the hospital's website
The donation of time to those in need can go a long way in helping to provide safe quality care to patients and families within our community Adults can find personal fulfillment in helping others Auxiliary Members provide service in non-patient care areas
Auxiliary Volunteer Opportunities:
Gift Shop Attendant
Special Event Planning/Fundraising
Auxiliary Executive Team
Television Services
The role of a Patient & Family Advisor is to work in partnership with the Hanover & District Hospital to provide high quality care and exceptional experience by integrating the patient and family/caregivers point of view into service and quality improvements
Patient & Family Advisor can contribute their thoughts/ideas by participating in the following groups;
Patient & Family Advisory Committee (PFAC) – the steering committee for the Patient & Family Advisory Program at Hanover & District Hospital Members of this committee can also participate in various hospital committees including, Health Equity, Ethics Professional Practice, and Patient Safety Unit Based Committees and/or Focus Groups
Patient & Family Advisor may be asked to participate on various hospital projects as they occur to enhance patient and family centred care throughout the hospital
To apply to any volunteer program reach out to info@hdhospital.ca for an application today!
To raise funds and encourage lifelong commitment from our varied constituents to support the Hanover and District Hospital in providing quality care to all
All funds raised through our Foundation directly benefit patient programs, equipment purchases, staff education, and renovations, with the main goal of enhancing patient care at the Hanover and District Hospital. Past projects such as the portable X-Ray Machine, an Ultrasound Machine and our Operating Room renovation are just a few examples of what the Foundation was able to fund thanks to the generosity of the community. Through appeals, our memorial garden, and several events such as our biennial gala and Brew Side Bingo there are various ways the community can participate in our fundraising goals and achievements
Please see the information below if you would like to contribute to our current initiative To learn more about our Foundation, please visit hdhf ca or call 519-364-2340 ext 203
There are other ways to give back besides a monetary gift Our Foundation hosts a variety of fundraising events that require many volunteers If you would like more information on how you can get involved, please contact us at the Foundation.
I would like to donate $30 $40
