Hanover and District Hospital Patient Information and Client Services Directory

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Y O U R F R E E

C O P Y

P A T I E N T & F A M I L Y I N F O R M A T I O N G U I D E

9 0 - 7 t h A v e n u e , H a n o v e r , O n t a r i o , N 4 N 1 N 1

5 1 9 - 3 6 4 - 2 3 4 0 w w w . h d h o s p i t a l . c a

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W E L C O M E T O T H E H A N O V E R & D I S T R I C T

Thank you for choosing HDH for your care It is our privilege to serve you, and we are committed to providing you with the highest quality care, where your safety is always our top priority As the most important member of your healthcare team, we are dedicated to ensuring you feel supported and valued throughout your journey with us

At HDH, we take pride in offering inclusiv and equitable care that honours and celebrates the diversity of our patients, th families, and our broader community

This directory is designed to provide esse and what you and your visitors can expect du pages, you’ll discover the dedicated team re for you. We strongly encourage you and your family to actively participate in your healthcare Don’t hesitate to ask questions if something is unclear we ’ re here to help

As you move through your experience at HDH, know that your presence and unique contributions enhance the care environment, impacting not only our staff but also the lives of other patients and families We value your feedback and welcome you to share your thoughts with us as we continually strive to improve.

Once again, welcome to our hospital. Whether you're here for recovery, ongoing treatment, or palliative care, our team is committed to providing compassionate, respectful care that meets your individual needs We are here to support you every step of the way

Sincerely,

Welcome to the Hanover & District Hospital .........................................................

Mission, Vision, and Values ...................

Land Acknowledgment...........................

About Hanover & District Hospital .....

Preparing for your Hospital Visit ........

Admitted Patient Information...............

What Should I Bring to the Hospital? .......

Do I Need to Pay for My Hospital Care?

Living Wills/Power of Care

During Your Stay ........................................

Admitted Patient Information...............

Aboriginal Patient Navigators ........................

Free Wi-Fi Access

Telephones & Televisions

Nutritional Services

Your Privacy is Important to Us!

Zero Tolerance for Violence

Spiritual Care/Chaplaincy Services

Interpretation Services ........................................

Parking & Location

Ethical Issues

When You Have Concerns

Smoke-Free and Tobacco-Free

Property

Patient Safety & Infection Control ......

Patient Safety/Risk Management

Infection Prevention & Control

Family & Caregiver Information ...........

Visiting Hours

Parking

Masking & Hand Hygiene

Infection Control Guidelines for Visitors

Discharge Non-Compliance with Discharge Patient Satisfaction Survey

Health atHome ......................................

- Home at Last Program

Other Programs & Services ....................

Acute Care Unit Diabetes Grey- Bruce - Education Program

Diagnostic Imaging Dialysis ................................................................................

Flex Clinic

Emergency Department

Health Records

Family Centred Birthing Unit

Laboratory

Outpatient Specialty Clinics

Surgical Services .........................................................

V I S I O N

Our vision speaks to our desire to provide exceptional care for our patients and their families. Our vision also depicts our commitment to partnering with other health service providers in the Grey Bruce area to ensure that patients receive the care they need and deserve

M I S S I O N

Providing patients and their families with the best possible care is what our staff and physicians strive to do each and every day.

V A L U E S

These values drive everything we do, both with each other as staff and physicians of the hospital, as well as when interacting with other patients and their families

L A N D A C K N O W L E D G E M E N T

Hanover & District Hospital acknowledges with respect, the history, spirituality and culture of the Anishinaabeg, including the Saugeen Ojibway Nation whose traditional territories we gather on, recognizing the Chippewas of Nawash Unceded First Nation and Saugeen First Nation in Grey/Bruce counties We accept responsibility to practice kindness, speak truths and give respect to indigenous people through our service

A B O U T H A N O V E R & D I S T R I C T H O S P I T A L

The Hanover & District Hospital (HDH) works with its partners to provide a full range of primary acute care hospital services and selected secondary services to meet the needs of the population of Hanover and surrounding rural townships

The Board of Directors, staff, physicians and community partners work together to accomplish seamless care that provides core rural health services close to home and formulizes a clear pathway

for referrals to additional services HDH partners with peer acute hospitals, community agencies, long term care homes, mental health and addictions and social service providers.

HDH is fully dedicated to fostering diversity, equity, and inclusion We honour and appreciate the unique perspectives, experiences, and cultural backgrounds of every patient, staff member, and community partner, recognizing that these differences enrich our organization and strengthen the care we provide

HDH provides the people we service access to the care they need through a 24/7 Emergency Department, Acute Care Unit (inclusive of medical/surgical beds and multipurpose ICU), Physiotherapy Program, Surgical Services Department, Family Centred Birthing Unit, Hemodialysis Unit and Palliative Care Services

Access is provided within the organization to Community Mental Health and Addiction Services, Chaplaincy Services, Grey-Bruce Diabetes, Home and Community Support Services, Ontario HealthatHome and the Hanover Family Health Team

HDH has been "Accredited with Exemplary Standing" in three consecutive surveys (2013, 2017, 2021) This is the highest level awarded by Accreditation Canada and reflects that our Board, staff, volunteers and physicians strive to surpass the fundamental requirements of the accreditation program.

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I N G F O R Y O U R H O S P I T A L V I S I T

What Should I Bring to the Hospital?

When preparing for a stay at Hanover & District Hospital (HDH) be sure to bring the following items:

Your Ontario Health Card

A piece of Government issued photo ID

All of your medications (in original bottles) along with a list of your current medications including non-prescription medications

If you use mobility, vision or hearing aids, bring those devices with you. If you have additional health coverage, bring your insurance information with you

Any personal belongings or toiletries (soap, shampoo, toothbrush and toothpaste) you might need during your stay including pajamas, rubber bottom slippers, robes etc

Please don’t bring any valuables with you for your hospital stay HDH is NOT responsible for any lost or stolen items This includes, but is not limited to electronics, jewellry, cash and credit cards

Do I Need to Pay for My Hospital Care?

If you are a Canadian resident, OHIP will cover most, if not all, of your hospital services. Some services are “de-listed” by OHIP Your insurance may still cover some of these services

OHIP does not cover private or semi-private rooms Check with your insurer before you arrive if possible. If your insurance covers these accommodations, let us know right away Every effort is made to provide you with the appropriate accommodation, private, semi or ward room If your choice is unavailable, you will be moved when a suitable option becomes available HDH will invoice you for all uninsured hospital services you received

Please note that it is the patient/family's responsibility to transport or arrange transportation to and from the hospital.

Alternative Level of Care (ALC) Co-P

Should your health care provider dete treatment and you are awaiting transf be charged the same daily rate as wou facility. This will be discussed with you

Living Wills/Power of Care

If you are admitted as a result of an ac may not result in full recovery, or whic follow a course of treatment which yo

You may wish to discuss this with you are respected If you have already sign document, we encourage you to prov admission. This will ensure your wishe

D U R I N G Y O U R S T A Y

Aboriginal Patient Navigators

Aboriginal Patient Navigators are available Mon-Fri from 8:30am – 4:30pm (excluding holidays)

Who are we? We support Indigenous people in navigating their health care journey Why are we here? To help remove barriers to accessing equitable healthcare; to promote and advocate for a culturally safe environment; to assist in identifying needs and areas for improving quality of care for Indigenous people in hospital What can we do in hospital? Connect in-person with patient or by phone, to provide support at the hospital by enhancing communication; advocacy; referrals to Southwest Ontario Aboriginal Health Access Care (SOAHAC) services; help to understand healthcare plan; participate in discharge plan

The navigator is employed by SOAHAC and their contact information is below Selfreferrals are welcome 519-373-2197

Free Wi-Fi Access

HDH offers free Wi-Fi to its' visitors and guests Simply access the "HDH Free Limited WiFi" network and register your device to gain access for 24 hours

Telephones & Televisions

Telephones are available in each patient room with no charge for local calls Hearing impaired phones are available upon request Televisions are also available upon request. Televisions are owned and operated by the Hospital Auxiliary.

Nutritional Services

HDH patient meals are provided by Sysco and have been approved by the Patient & Family Advisory Committee. They follow heart healthy and Canadian Food Guide

Portion guidelines "Retherm" technology is utilized where food is assembled on a cold tray The trays are then put in the retherm oven Half of the tray is heated while the remaining half is kept cold.

Your Privacy is Important to Us!

HDH will protect your personal health information by keeping it safe and secure When you are admitted, you will be given a number you can give to your family for inquiries. When they call, they will be asked for the number. No information or condition update will be given without the number

The use of recording devices is not permitted without consent. We reserve the right to review media records at HDH to protect privacy and confidentiality

There may be times when you overhear a conversation between a roommate and the health care provider We ask that you respect the confidentiality of others

If you wish to learn more about how your personal health information will be used and the security measures being taken to keep your information safe and confidential, please contact our Privacy Officer 519-364-2340 ext 214

D U R I N G Y O U R S T A Y

Zero Tolerance for Violence

HDH is a place of mutual respect for staff, patients, visitors, physicians and volunteers. In situations of verbal or physical aggression/violence the police will be called and charges may be laid

Please take responsibility for the energy you bring into this space. Your words matter. Your behaviour matters Our patients and our teams matter

Spirtual Care/Chaplaincy Services

Our Spiritual Care Providers are professional, multi-faith and compassionate members of your healthcare team Services for patients/family and caregivers include one on one visits, prayer meditation, rituals or reflection, help to connect with local community of faith, facilitation or arrangement of prayers and other religious rituals, help families process grief and loss A Spiritual Care Provider can be reached by asking a nurse at any time 24/7

Interpretation Services

You may request an interpreter for yourself or a family member If you need an interpreter, please tell your Health Care Provider

Parking & Location

Free parking is provided on the hospital site for the first 30 minutes of use Public parking beyond 30 minutes will have a set rate of $3 00 per vehicle

Monthly and annual parking passes can be purchased at the hospital Switchboard

Address: 90-7th Avenue, Hanover, ON, N4N 1N1

Ethical Issues

Any patient, staff or family member can request the assistance of the Ethics Committee simply by asking to speak to an Ethics Committee Member. If you have an ethical issue of concern, ask a health care provider to contact an HDH Ethics Committee Member

The Ethics Committee provides a foru responsibilities and attitudes surround policy guidance, education, and recom concerns.

When You Have Concerns

We hope your stay with us is as pleasa your care, please contact the Patient C

Smoke-Free and Tobacco-Free

To protect the health and safety of ou Hospital is a Smoke-Free and Tobacco (NRT) will be offered to admitted pati

D U R I N G Y O U R S T A Y

Patient Safety/Risk Management

We are committed to a culture of patient safety where patients, families and Health Care Professionals feel supported and empowered to keep the Hanover & District Hospital safe for all. The Patient Safety/Risk Management Committee's major goal is to improve safety and develop systems to support staff and patients

Fall Prevention: HDH screens all patients for fall risk on admission, 48-hours after admission and then weekly It is important to keep you safe! If you're deemed to be at risk of falling, a falling star symbol will be placed outside your door to alert the team You will be given a yellow armband to wear that communicates to the care team that you are at high fall risk While in the hospital, please make sure you have non-slip socks We may also lower your bed to the lowest position, use night lights, call bells, alarm mats for beds and chairs, beds that alarm, and various mobility aids.

Patient Safety Boards: At each bedside, there is a white board that provides key information for you and your Health Care Provider Please do not write on these boards If you have any questions about the information on the board, please ask your Health Care Provider

Pressure Ulcer Prevention: Upon your admission you will be screened for risk of developing a pressure ulcer A complete skin assessment will be completed and documented on your chart You will be assessed for the development of pressure ulcers every week.

Blood Clot Prevention: Every admitted patient is screened for risk of developing a blood clot upon admission. If you ’ re deemed to be at risk of developing a blood clot, your care team will ensure that this is addressed with medication and/or placing a mechanical pump on your legs

Two Patient Identifiers: Before we give you a medication or a procedure, we will ask you to identify yourself twice everytime For example, your name and date of birth This is important to keep you safe

Infection Prevention & Control

At the Hanover & District Hospital, we safety of our patients, visitors and staf infections as easily as healthy people

Hand washing is the best way to pre alcohol hand wash available througho before meals, and before leaving

Cleaning: Keeping you safe means ke have a rigorous cleaning schedule, an frequently in your room and elsewher

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U R I N G Y O U R S T A Y

Visiting Hours

Please check our website or ask your health care provider for the current visiting policy in place

Exceptional circumstances will be managed on a case-by-case basis for pediatric patients, birthing families, patients receiving palliative care, or patients in the Intensive Care Unit

Parking

Free parking is provided on the hospital site for the first 30 minutes of use Public parking beyond 30 minutes will have a set rate of $3 00 per vehicle A change machine is available at both entrances of the hospital. Monthly and annual parking passes can be purchased at the hospital Switchboard

Masking and Hand Hygiene

Masking is not mandatory in all areas; but is recommended Masking is required while visiting the patient’s bedside when the patient has been placed in additional precautions While you are visiting the Hospital, we encourage you to use the hand sanitizers conveniently located throughout the hospital Please wash your hands before entering a patient room and when leaving.

Infection Control Guidelines for Visitors

Visitors must read and follow the infection control guidelines posted at all entrances If an isolation precaution sign is posted on a door, all visitors must STOP and report directly to the nursing station where they will be provided with instructions

To protects against the spread of infection, visitors are asked NOT to;

Use the washrooms in the patient's rooms - there are public washrooms located throughout the hospital

Share the patient's food or use any of their utensils, glasses or cups.

Do not visit an inpatient if you are feeling unwell and experiencing symptoms of fever and/or chills, sore throat, new or worsening cough and runny/stuffy nose.

D U R I N G Y O U R S T A Y

Trillium Gift of Life Network (TGLN) - Organ & Tissue Donation

HDH collaborates with the TGLN working to save lives through organ and tissue donation and identification of potential donors HDH reports every patient death to TGLN so that specially trained staff can identify potential donors and work with families to discuss options If a death occurs, your family will be contacted via phone by TGLN.

As a community member, you can make a difference by registering to be a donor today at BeADonor.ca. Evidence shows when families are presented with proof of registration they consent to donation, but in the absence of registration, consent drops dramatically For more information on donation, please visit the Trillium Gift of Life Network website.

Hospital Amenities

Public Washrooms are located in the main lobby (accessible), in the Emergency Department waiting room (accessible), on the second floor across from the stairwell (accessible) and behind the elevators across from the quiet room

Vending Services: The vending machine is located on the Main Floor of the hospital and is available 24/7 It provides a variety of food and hot/cold beverages

Gift Shop: The Gift Shop is located on the main floor and is operated by the hospital's Auxiliary volunteers Hours of Operation are Monday - Friday from 9:30 a m to 2:30 p m Hours are subject to change based on availability of volunteers The proceeds from the shop are donated to the hospital.

The Gift Shop has a variety of personal care products, books, decor, cards, baby gifts, purses, jewellery and small gift items offering no tax on purchases. Cash/Debit are accepted Come and check it out - You will not be disappointed If you are interested in becoming an auxiliary volunteer see the "Giving Back" section

Reflection Room: A Reflection Room is available to patient and family use ALL are welcome to use this space that has been designed to provide a tranquil environment for self-reflection, meditation and relaxation. The room is open for use on a first comefirst served basis in Room 329

Hospital Fit Trail: The Fit Trail is a 1 5 km track located on the Southwest corner of the Hospital property available to anyone wishing to participate in healthy activity The trail and 10 fitness stations are fully accessible. The fitness stations are designed for novice and advanced participants and include required equipment and instructions The Fit Trail was a staff initiative built and maintained by volunteers and donors.

Change Machine: There is a change machine located at both entrances of the hospital.

G O I N G H O M E

P L A N N I N G F O R D I S C H A R G E

Discharge

Your health care team wants to ensure that once your acute medical needs have been addressed, you can safely be discharged back to your home Please vocalize any concerns that you have regarding your discharge care with your care providers so that it can be addressed and included in your plan of care. Questions regarding your healthcare will be answered before discharge including prescriptions and follow-up appointments, if necessary

Transportation

You will be told your time of discharge Please arrange for transportation home If you are unable to get transportation, the Hospital will help arrange transportation. You will have to pay for the transportation provided If you have any questions about going home, ask a health care provider

After Discharge

Within 48 hours you will receive a telephone call from our nursing staff to ensure your transition home is a success Also, if you have a Hanover family physician you will be contacted for a follow-up appointment with your physician

Non-Compliance with Discharge

HDH must ensure appropriate use of Hospital beds When your health care provider feels that you are ready to go home or be transferred to another facility, you will be required to leave If you refuse to leave, you will be charged for your accommodation

Patient Satisfaction Survey

You may receive a patient satisfaction survey prior to leaving the hospital The survey is available electronically through the hospital website as well Please take a few minutes to complete the survey and provide your feedback. Your opinion is important to us as we continually try to improve services for our patients and families

O N T A R I O H E A L T H A T H O M E

Contact:

Contact a Care Coordinator at 1-800-811

Hours of Operation:

Available 8:00 am - 8:00 pm. 7 days per Services:

Provide assessment and assistan home.

Provide information and assistan discharge (i e nursing home, lodg

Provide in-hospital assistance wit

Patients can self refer at any time

G O I N G H O M E

Contact:

HAL Coordinator - 519-376-5895 / 1-800-265-3138

Hours of Operation:

Monday - Friday, 8:30 am - 4:30 pm

Services:

Day-of-discharge help to aging or frail adults or adults with disabilities to ensure their safe and comfortable return to independent living at home

Provide transportation from the hospital, perform errands such as prescription and grocery pick up, as well as provide a complimentary meal.

Help find resources available in the community to support ongoing safety and independence

O T H E R P R O G R A M S & S E R V I C E S

A C U T E C A R E U N I T

Hanover & District Hospital has an active medical/surgical program that utilizes a multi-disciplinary approach to care The Acute Care Unit offers 22 active inpatient beds that care for a wide variety of patients with surgical and medical health issues of all ages The medical and nursing staff who care for these patients utilize a patient centered approach in providing care

Intensive Care Unit (ICU)

Hanover & District Hospital has a two-bed ICU that contains specialized equipment and monitoring devices for seriously ill patients. Within the ICU, patients can be monitored using various methods including invasive monitoring methods Patients can be ventilated for up to 24-hours in our unit Patients who are cared for in the ICU will receive specialized care from nursing and medical staff

Rehabilitation Services

Rehabilitation Services operates Monday to Friday providing services to inpatients Services are provided by registered physiotherapists. If you are in the hospital and are in need of Rehabilitation Services, your physician will order these services and the physiotherapist will visit you in your room to organize the therapy

In-Patient Pharmacy

The pharmacy is responsible for overseeing safe and effective drug distribution in the hospital for inpatients and provides a source of drug information for health care professionals, patients and families Medication counselling, discharge counselling and medication summaries are available on request The Pharmacist is part of the multidisciplinary team and routinely works with the team to review patient drug therapy ensuring the best possible treatment

Family Centred Care Suites

Hanover & District Hospital has two Family Centered Care suites that have been designed to meet the complex needs of patients and their families The rooms are designed to have a “home like” atmosphere for patients and their families, with a fully equipped family room attached to a functional patient room. The suites themselves are utilized by a wide variety of patients and their families from birth to palliative care

O T H E R P R O G R A M S & S E R V I C E S

The Hanover & District Hospital through a partnership with Diabetes Grey Bruce offers support to those with diabetes Diabetes Grey Bruce is a regional team of Registered Nurses, Registered Dietitians and a Nurse Practitioner who offers support, education and treatment options for those living with diabetes and for those at risk These services are provided free of charge and do not require a physician’s referral

To learn more about these services call 519-364-2340 Ext 392 or visit www diabetesgreybruce ca

The Diagnostic Imaging Department provides a variety of x-ray and ultrasound exams to service inpatients, outpatients and emergency patients Our professional team consists of Registered Medical Radiology Technologists, Registered Diagnostic Medical Sonographers and Consultant Radiologists The department is completely digital utilizing Picture Archive and Communication System (PACS) technology All imaging exams must be ordered by a Physician or Approved Health Care Professional

Services include; General Radiology (x-rays), Ultrasound, CT Scans, Fluoroscopic Exams, Gastro Intestinal Tract, Mammography, Ontario Breast Screening Program, Cardiac Echo

D I A L Y S I S

The Hanover & District Hospital Hemodialysis Unit is a satellite of London Health Sciences Center. The unit offers hemodialysis for the clinically stable full care and selfcare dialysis patient

All patients are assessed in London before using the Hanover & District Hospital Unit Transient or vacationing patients are accepted after being approved by the Kidney Care Centre in London The Dialysis Unit is staffed by specially trained Registered Nurses and Dialysis Unit Assistants

F L E X C L I N I C

The Flex Clinic at Hanover & District Hospital is ran in collaboration with Ontario Health atHome and provides comprehensive outpatient care services Operating seven days a week from 7:00am to 7:00pm. The Flex Clinic provides a wide range of treatments and services provided by a skilled Registered Nurse and Registered Practical Nurse including IV therapy and medication administration, wound care and dressing changes, post-surgical follow-up care and medical monitoring and assessments Referrals to the flex clinic are managed through the Ontario Health atHome Program

O T H E R P R O G R A M S & S E R V I C E S

Hanover & District Hospital’s Emergency Department is open 24 hours a day, 7 days a week with a physician on-site The triage system ensures that all patients will be seen by a nurse within 15 minutes of arrival. Our fully qualified emergency physicians and nurses proudly provide emergency services to over 19,000 patients per year

When Should I Visit the Emergency Department?

The Emergency Department (ED) is dedicated to providing urgent medical care for serious or life-threatening health concerns It is available 24/7 to offer immediate care for those in need of emergency services. If you are experiencing a medical emergency do not hesitate to visit the ED or call 911

For non-emergency health issues, such as minor illnesses or prescription renewals, it’s best to contact your family doctor or nurse practitioner

If You Do Not Have a Family Doctor:

Health Care Connect: This Ministry of Health program helps Ontarians without a family healthcare provider connect with a physician or nurse practitioner. To register or learn more, visit the Health Care Connect website or call 1-866-445-1822

Health811 (Telehealth): Call 811 (1-866-797-0000) to receive health advice from a registered nurse day or night for free

211 Ontario: 211 is a helpline that easily connects people to the social services, programs and community supports they need

Accessing the right level of care will help ensure that you receive timely and appropriate medical attention

H E A L T H R E C O R D S

The Health Records Department is responsible for maintaining the confidentiality, accuracy, integrity, and quality of client/patient information for Hanover & District Hospital

Services:

Responds to inquiries and processing of requests for client/patient information

Coding, abstracting and submission of clinical data on inpatients, day surgery, outpatients and emergency patients

Monitoring and improvement of data quality.

Monitoring and compliance with chart content, completion and documentation requirements

Transcription service and scanning of health records. Chart assembly, filing, retrieval, tracking and delivery

Assists in protecting the legal interests of the patient, facility and staff

O T H E R P R O G R A M S & S E R V I C E S

L A B O R A T O R Y

The Laboratory provides a broad range of testing, both within the department and by referral to other Laboratory facilities We are accredited by Accreditation Canada The Laboratory is located on the first floor of the Hospital right beside Diagnostic Imaging and is available to support inpatient, outpatient clinics and the Emergency Department on a 24/7 basis

An HDH requisition is required in order to receive outpatient services Outpatient services are available Monday - Friday from 9:00am - 12:00pm by booked appointment.

Testing offered includes:

Clinical Chemistry and Special Chemistry

Hematology

Transfusion Medicine

Serology

Cultures

Anatomic Pathology including Cytology

Cardiology testing

Referral laboratories include the Inter-Hospital Laboratory

Partnership Huron Perth Healthcare Alliance Stratford Site

London

Laborato

Hanover & District Hospital hosts a number of outpatient specialized physician clinics

The physician or nurse practitioner (NP) will conduct their clinic, both with consults and procedures, allowing the community to be serviced closer to home rather than travelling to a larger center for this care Each clinic is equipped with the required equipment specific to each specialty

O T H E R P R O G R A M S & S E R V I C E S

At Hanover & District Hospital we have two state-of-the-art surgical suites furnished with innovative technology Our staff are highly skilled Registered Nurses and Registered Practical Nurses that are certified in Perioperative nursing along with Registered Nurse First Assistants on staff, enabling us to provide advanced care to our surgical patients

The Surgical Services Department supports the Emergency Department and Family Centred Birthing Unit providing patient with efficient, superior surgical care

An extensive array of open and laparoscopic surgical procedures are performed at Hanover & District Hospital including;

Appendix surgeries

Bowel surgeries

Breast surgeries (including advanced breast cancer surgeries and sentinel lymph node biopsies for breast and melanoma cancers)

Carpal tunnel repairs

C-Sections

Gall bladder surgeries (including intraoperative cholangiogram); Hernia repairs (including incisional, umbilical, inguinal, epigastric, femoral and spigelian)

Surgical treatments for skin cancers or other lumps and bumps;

Thyroid surgeries

Tubal ligations

Vasectomies

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V I N G B A C K

V O L U N T E E R P R O G R A M S

Clinical Volunteer

Volunteers are important resources within our health care community The donation of time to those in need can go a long way in helping to provide safe quality care to patients and families within our community. Adults and students from all walks of life find personal fulfillment in helping others Volunteers provide service in both patient care and non-patient care areas Clinical volunteers play a huge role in ensuring positive patient and family satisfaction.

Clinical Volunteer Opportunities:

Information Desk/Greeter/Pathfinder

Emergency Department

Meal Assistant

Gardener

Surgical Services

Ambulatory Care Clinics (Specialists/Obstetrics)

Patient Services - Acute Care

Auxiliary volunteers play a huge role in ensuring positive patient and family satisfaction Applications are available at the gift shop or on the hospital's website

The donation of time to those in need can go a long way in helping to provide safe quality care to patients and families within our community Adults can find personal fulfillment in helping others Auxiliary Members provide service in non-patient care areas

Auxiliary Volunteer Opportunities:

Gift Shop Attendant

Special Event Planning/Fundraising

Auxiliary Executive Team

Television Services

Auxiliary

G I V I N G B A C K

V O L U N T E E R P R O G R A M S

Patient & Family Advisor

The role of a Patient & Family Advisor is to work in partnership with the Hanover & District Hospital to provide high quality care and exceptional experience by integrating the patient and family/caregivers point of view into service and quality improvements

Patient & Family Advisor can contribute their thoughts/ideas by participating in the following groups;

Patient & Family Advisory Committee (PFAC) – the steering committee for the Patient & Family Advisory Program at Hanover & District Hospital Members of this committee can also participate in various hospital committees including, Health Equity, Ethics Professional Practice, and Patient Safety

Unit Based Committees and/or Focus Groups – Patient & Family Advisor may be asked to participate on various hospital projects as they occur to enhance patient and family centred care throughout the hospital

G I V I N G B A C K

MISSION

To raise funds and encourage lifelong commitment from our varied constituents to support the Hanover and District Hospital in providing quality care to all

All funds raised through our Foundation directly benefit patient programs, equipment purchases, staff education, and renovations, with the main goal of enhancing patient care at the Hanover and District Hospital. Past projects such as the portable X-Ray Machine, an Ultrasound Machine and our Operating Room renovation are just a few examples of what the Foundation was able to fund thanks to the generosity of the community. Through appeals, our memorial garden, and several events such as our biennial gala and Brew Side Bingo there are various ways the community can participate in our fundraising goals and achievements

Please see the information below if you would like to contribute to our current initiative To learn more about our Foundation, please visit hdhf ca or call 519-364-2340 ext 203

There are other ways to give back besides a monetary gift Our Foundation hosts a variety of fundraising events that require many volunteers If you would like more information on how you can get involved, please contact us at the Foundation.

I would like to

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Hanover and District Hospital Foundation

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Hanover and District Hospital is extremely grateful to all of the following advertisers for helping to make this Directory possible.

Please note that an advertisement in this Directory does not imply an endorsement by Hanover and District Hospital.

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