A Handbook of Information for Patients and Families
Phone: (519) 824-6000 Fax: (519) 763-0264 100 Westmount Road Guelph, Ontario N1H 5H8 www.sjhcg.ca
REVISED AUGUST, 2013
Dear Patient: Welcome to St. Joseph’s Health Centre, Guelph (SJHCG). Our goal is to provide care that will meet your physical, intellectual, social, cultural, spiritual, and emotional needs in a warm, caring and home like atmosphere. We have a sincere interest in the well being of every person and will do everything possible to ensure your comfort and safety. On the day you arrive, you may expect the following: • A nurse will meet with you to discuss your medical and other health needs. • Our staff can also provide you with information about making Emergency Care Plan (that is, making decisions about how you would like to be treated if you were facing a life-threatening situation). Finally, this booklet will give you some general information about our programs and living arrangements. Should you have any further questions or concerns, please feel free to approach one of our staff members directly at any time. From the Staff, Volunteers and Board Members.
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Table of Contents 1
Brief Description of the Hospital Programs
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Key Family Information for Complex Continuing Care and Rehabilitation the First 72 Hours......................................6
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First Things First........................................................................7
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Accommodation........................................................................7
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Personal Belongings
• • • • • • •
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Other Important Information About our Centre
• Our History.................................................................................... 12 • Our Mission, Vision and Values.................................................... 13 • Enhanced Living Model................................................................ 14
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Patient Declaration of Values................................................. 15
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Patient’s Responsibilities........................................................ 15
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St. Joseph’s Health Centre Guelph Policies
• • • • • •
Clothing........................................................................................... 8 Laundry........................................................................................... 9 Personal Health Care Items............................................................ 9 Items that Cannot be Accommodated......................................... 10 Items You May Bring Once Approved for Use............................. 10 Televisions...................................................................................... 11 Telephones.................................................................................... 11
Zero Tolerance of Abuse and Neglect......................................... 16 Respect in the Workplace Policy.................................................. 16 Whistleblower Policy.................................................................... 17 Least Restraint Policy.................................................................... 17 Pet Visiting Policy.......................................................................... 17 Discharge Planning Policy............................................................. 17
10 Ways in Which Patients Can Contribute Ideas & Address Concerns
• • • • • •
Patients’ Council............................................................................ 18 Family Council............................................................................... 18 Contact Staff Directly .................................................................. 19 Formal Complaints Process........................................................... 19 Disclosure of Adverse Events........................................................ 20 How Family and Friends Can Help............................................... 22
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11 Visitors Are Always Welcome.................................................21 12 Transportation........................................................................24 13 Volunteers...............................................................................24 14 Services
• • • • • • • • •
Medical Services............................................................................ 25 Nursing Services............................................................................ 25 Food and Nutrition Services......................................................... 25 Therapy Services............................................................................ 25 Spiritual and Religious Care......................................................... 26 Social Work.................................................................................... 26 Recreation Therapy Programs and Services................................. 27 The Library.................................................................................... 28 Financial Services........................................................................... 29
15 Other Information
• • • • • • •
Immunization................................................................................ 30 Medications................................................................................... 30 Non-Smoking Facility.................................................................... 30 Alcoholic Beverages ..................................................................... 30 Mail and Newspapers .................................................................. 31 Hair Care ...................................................................................... 31 Other Services (Foot Care and Dental Care)................................ 31
16 Fire and Safety
• • • •
New Design Features.................................................................... 32 Fire Prevention ………………........................................................ 33 How to Respond if You Discover a Fire or Hear the Fire Alarm.................................................................. 33 Fire Drills........................................................................................ 34
17 Contacts •
• Directory of Staff.......................................................................... 35 Community Resources for Seniors..................................................... 35
18 3 good reasons why you should support St. Joe’s................36 19 Maps...................................................................................37-40 20 Community Supporters.......................................................... 41
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Hospital Programs Descriptions Complex Continuing Care: Restorative Care The Restorative Care program provides a moderate to low intensity goal-oriented rehabilitation program to adults who are unable to return home after assessment in acute care or those individuals who meet eligibility criteria from the community. • Length of stay is goal-dependent and is up to 90 days • Intended to improve strength, endurance, or functioning to ensure a safe transition to the community • Care plans are individualized • Occupational therapy and physiotherapy is limited (the model is based on the delivery of 15-30 minutes of therapy 3-5 days per week within a therapeutic setting that includes nursing rehabilitation, a community dining room, and opportunities for socialization.
Palliative Care The Palliative Pain and Symptom Management Program provides timelimited assessment and intervention for; • Uncontrolled symptoms in patients with life threatening illnesses. Once symptoms have stabilized, patients will be assessed for discharge to an alternative level of care. The target length of stay is less than 90 days.
Complex Medical The Complex Medical program offers a range of interdisciplinary therapeutic services for patients with complex medical conditions for which the care requirements cannot be readily met by community or LTC facility services. Stay will be transitional with some residents qualifying for residential care with co-payment
Rehabilitation General Rehabilitation General Rehabilitation program is a Goal oriented program for adults who require nursing or medical care that can not be provided at home or in the community. The program is intensive for patients who can tolerate over 60 minutes of therapy daily. Achievement and progress towards identified goals are expected on a daily basis. Discharge planning is initiated at admission and is individualized. The target length of stay is less than 40 days. A Handbook of Information for Patients and Families
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Key Family Information for Complex Continuing Care and Rehabilitation The First 72 Hours 1. Label every belonging. – we will only label clothing for residential patients - we have decided not to offer laundry for short stay patients. 2. You are responsible to contact Bell for a phone connection or internet hookup. Contact the Business Office, if you have questions. 3. Every electrical device, including lights, must be approved by maintenance before use. Information Technology (IT) department must approve the use of any phone. 4. Visiting hours are “anytime” as long as it does not bother other residents/patients. 5. Obtain a telephone contact number for the nurse or staff. 6. Should your loved one pass away, it is the responsibility of the family to pack and remove the client’s personal possessions within 24 hours (equipment within 7 days). If you are unable to pick up the items within 24 hours, please contact the Team Lead to make alternate arrangements. 7. Family celebrations are encouraged. The family spaces can be booked by calling Environmental Services at ext 4412. 8. You can join your family member for a meal. The cost is $5 per meal. You may purchase your meal ticket at Switchboard. 9. St. Joseph’s Health Centre Guelph is a fragrance free organization. Do not wear perfume or cologne when visiting or provide fragrant products for your loved one. Do not bring lilies, lavender or freesia flowers for your loved one. This list has been compiled by the St. Joseph’s Health Centre Family Council
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First Things First Individualized Life Planning Your personal care needs are very important both to you and to us; however, we recognize that there are other equally important aspects of you and your life that make you unique. We want to learn more about your personal history, life-long interests, significant relationships and preferences. In this way, we are better able to help you to live a dignified and meaningful life at St. Joseph’s Health Centre Guelph. If your needs change at any time, and you require admission to another facility, a Case Manager from the Community Care Access Centre (CCAC) or a Social Worker will assist you in making the necessary arrangements.
Accommodation St. Joseph’s Health Centre Guelph, offers both single (private) and double (basic) occupancy rooms. Rooms are furnished with a bed, a bedside table, a chest of drawers, a flat screen television mounted on the wall, an over the bed light and one chair for visitors. You also have your own individual closet. Please do not bring in any electronics until it has been approved. All electronics need to be approved by Environmental Services before they can be brought into your room. Each bed and every washroom has a call bell for you to contact nursing staff if you need help. Nursing staff will show you how the call bell works. We encourage you to personalize your own living space with things like personal photos, and a favourite bedspread or comforter. The memory boxes are a wonderful way to help others get to know you – and they are great conversation pieces. This is a space where you can display any items or memorabilia that have special significance to you. The added bonus is that your unique memory box may help you easily locate your room while you are learning your way around the neighbourhood in Complex Continuing Care. Under some circumstances, e.g. illness or change in a patient’s condition, a patient may have to be transferred to another room. You and/or your family will be notified if this has to occur.
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Personal Belongings St. Joseph’s Health Centre Guelph takes every effort to make your stay with us as comfortable and safe as possible. With that in mind, the following points will help you and your family determine what to plan on bringing in with you and what restrictions, for safety reasons are necessary.
Clothing It will be easier for you if your clothing is washable and comfortable to wear. If you need assistance to get dressed, it is also easier for your caregivers if clothing is loose-fitting or your caregiver might suggest purchasing adaptive clothing.
Consider bringing: • Enough clothing to last for one week (suited for the season). This could include: - dresses and slips or pants and trousers - underwear, including brassieres and/or undershirts - socks and/or pantyhose - shoes and/or slippers - cardigans and/or sweatshirts - nightgowns and/or pajamas - housecoat - coat or jacket and hat - a scarf, mitts/gloves or boots (in winter) • Make-up or costume jewellery • Toiletries (personal soaps or lotions) (Please Note: SJHCG is a “scent free” facility.) Please keep in mind that we have a number of individuals have sensitivity to scented products. Therefore in an effort to minimize health effects to other patients and staff it is important that only scent free products be used and/or brought in from home. Product that do not meet this criteria will be sent home. • Comforters, afghans or personal pillows. St. Joseph’s Health Centre Guelph is not responsible for loss or damage of personal belongings or valuables kept in your room. Due to limited storage space, we ask that “out-of-season” clothing be stored with family.
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We also rely on family to remove clothing that is no longer being used and to purchase new clothing when this is necessary. Nursing staff can help identify clothing that needs to be replaced. www.sjhcg.ca
Finally, SJHCG organizes regular visits from companies that specialize in adaptive clothing (i.e. designed to make dressing/undressing easier for people with special physical needs). Please ask a Recreation Therapist for additional information.
Laundry For residential patients if you are interested in using our laundry services for personal clothing please let a staff member know and we will do our best to accommodate your request. Repairs of personal clothing is not provided. Families may wish to launder their loved one’s clothing at home. You are also free to use the client washer and dryer on Level One to launder personal clothing; however, you must bring your own detergent. Please remember that detergent and fabric softener must be scent free.
Personal Health Care Items It is important that you bring any: • eye glasses • hearing aids • dentures Please make sure that these items are marked for identification prior to the day of your admission.
You should also bring: • any prescribed medications, over-the-counter drugs and supplements that you currently use in their original labeled containers. Please ask your pharmacist for a list or “print-out” of all your medications to bring with you as well. Once staff has reviewed your medications and the list from your pharmacist, you will be asked to send your medications home and St. Joseph’s will then be responsible for dispensing your medications. • You should also bring any medically prescribed equipment such as: - CPAP or BiPAP machines - splints - communication devices - wheelchair, walkers and/or canes. If you do not already have a wheelchair or walker but you think you might need one, please wait until the Physiotherapy and Occupational A Handbook of Information for Patients and Families
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Therapy Team at SJHCG has completed their assessment to assist in obtaining the most appropriate piece of equipment.
Items that Cannot be Accommodated The following items pose a safety and/or fire hazard and cannot be accommodated: • • • • • • • • • • • • •
electric kettles heating pads (neither electrical pads or microwave bean bags) room or space heaters extensions cords humidifiers drapes refrigerators of any size area rugs (of any size) your own bed or mattress irons and ironing boards household cleaning supplies liquor (without a doctor’s order) glass vases/ornaments (note- ornaments may be displayed in the memory box display case)
Items You May Bring Once Approved for Use All client rooms include a dresser/night-table, bed and guest chair. All personal furniture/equipment items must be approved before being brought into the facility. You may use the attached application “Furniture/Equipment Application Form” to request approval for these personal items. Please be advised that the healthcare team will require at least two weeks to assess your care needs, as well as the best way to set-up your room to meet those needs. In addition, an inspection of all electrical equipment is required. The following electronic equipment must be reviewed by maintenance before being used: • • • •
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hair dryers VCR and/or DVD players computers stereo
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• cordless telephone (please refer to telephone section of this handbook) • lamps • fans
Televisions There are televisions mounted on the wall in each patient room. You can arrange to have cable services by contacting the Business Office and providing the required information. Once cable is in service, payment will be charged to the patients credit card that has been provided to the Business Office. Please note that television services cannot be provided by an external company such as Rogers Cable or Bell Canada.
Telephones There are telephones in each neighbourhood that you may use; however, you can also arrange to have a personal line installed in your bedroom. If you would like your own telephone, you can activate the service in your room by contacting Bell Canada and our Business Office directly. Once the telephone is in service, Bell Canada will bill you directly for the cost of installation and any subsequent monthly or long-distance charges. To make a long distance call from a neighbourhood phone you will need a calling card. If you are purchasing a cordless phone you must have it approved by the Information Technology Department at extension 4100. Certain phones can cause interference with the organization’s wireless phone system which creates a safety/risk issue for residents and patients.
If you would like your own telephone line (for use with a land line and/or portable telephone), you must contact Bell Canada directly to arrange for installation.
Each bed and every washroom has a call bell for you to contact nursing staff if you need help.
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Other Important Information About Our Centre Our History St. Joseph’s Hospital and Home was opened in 1861 by the Sisters of St. Joseph, Hamilton. Three Sisters provided care in the original sixteen bed structure. Over the years many additions were made to the old building to accommodate the changing needs of our community. In 1992, it was determined that St. Joseph’s Hospital and Home would transfer its acute care services to the Guelph General Hospital (GGH) and our role would be redefined so that “St. Joseph’s Health Centre” would become a “long term care centre of excellence”. The 1990s were a period of transition for St. Joseph’s that culminated in the final transfer of all acute care services to GGH in August 2001. Today St. Joseph’s is a fully accredited institution that houses 64 medically complex and palliative patients, 240 long-term care residents and 27 patients in rehabilitation.
St. Joseph’s also offers excellent community Outreach Programs for people living in the community such as: • Out ‘N About Seniors Day Program • Alzheimer Day Program • Acquired Brain Injury Program
In addition, we have numerous outpatient or ambulatory care services such as: • Outpatient Physiotherapy and Occupational Therapy • Speech Language Pathology services (for all age groups) • Clinical services, including Opthamology, Bone Densitometry and Ambulatory Care Clinics • Ontario Telemedicine Network (OTN) connecting patients and residents of our community with physicians from other areas of the province remotely
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Our Mission, Vision and Values Vision St. Joseph’s Health Centre, Guelph, is a leader in providing outstanding care and support to residents, patients, families and the broader community we serve.
Mission Inspired by the Sisters of St. Joseph we are dedicated to compassionate person centered care through discovery, innovation and partnerships.
Values Statement In our belief that Life at all stages is Sacred, we commit to serve our community with: Compassion:
We attend to the needs of every person with sensitivity, empathy, and kindness.
Accountability: We take responsibility for our actions and deliver on our commitments. Respect: Excellence:
We treat one another with dignity, honesty, and understanding. We provide exemplary care through innovation, teamwork, and best practice.
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Enhanced Living Model The Enhanced Living Model (ELM) represents a shift away from a primarily medical focus (where care is planned in response to an individual’s disease or health problems) to a social model that is more focused on the patient we serve. Care is planned after considering all aspects of a person’s life and health, including physical as well as intellectual, emotional, social, cultural and spiritual. The Enhanced Living Model emphasizes the need to know the “whole person”. It also recognizes the value in our patients maintaining meaningful relationships and the importance of individuals being able to participate in decisions and choices about significant aspects of their life and activities. ELM is founded on our Mission and is a patient-centered approach to care and services. In developing our model of care, we were influenced by the following guiding principles: • We are a Mission driven organization. • We are accountable to patients, families and the community. • Our caring, supportive environment fosters flexibility, creativity and continuous learning for all. • We provide exemplary care to patients. • We respect the dignity of life.
The Enhanced Living Model is characterized by: • Neighbourhoods that offer a home-like environment with friendly living spaces • Continued involvement with the community • Sensitive, capable and well-qualified, team-oriented, and skilled staff and volunteers; • Accountable organizational leaders who model the guidling priniciples and support a visionary, creative, and responsive approach.
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Patient Declaration of Values As a patient of the hospital or client of the CCAC, I believe I have a right to the best care the organization can deliver. As a patient or client, I value that… … I am provided with high quality care and services that focus on my whole being – mind, body and spirit. … I and my family are treated with respect, compassion and understanding of our unique needs. … I am an active partner in my health care and as such am given reliable and current information so I can make informed decisions. … I can express my appreciation or concerns about my health care experience knowing that my health care providers are actively listening
Patient’s Responsibilities Generally, we ask your cooperation in assisting us to meet the needs of all of our patients by: • treating fellow patients and staff with courtesy and consideration; • providing truthful information to the appropriate staff concerning all aspects of your mental, physical and financial status, and keeping them informed of any changes; • considering that other patients may require more assistance; and more urgently than yourself. You cannot always be served first; • reporting promptly anything you feel needs attention. • Be an active participant in your program • Pre-arrange for a family member or friend to attend appointments with you • On day of discharge please ensure all arrangements are made to depart no later then 10:00 am. • Regarding gifts, the staff members of St. Joseph’s are very appreciative of your acknowledgement, however we ask that patients withhold from providing tokens of thanks. A Handbook of Information for Patients and Families
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St. Joseph’s Health Centre Guelph Policies Here are a few policies you should be aware of.
Zero Tolerance of Abuse and Neglect SJHCG has zero tolerance for abusive conduct. The policy applies to all incidents of abuse or neglect of residents, patients and participants regardless of who commits the offense.
Respect in the Workplace Policy At St. Joseph’s Health Centre Guelph, we expect that all people who associate themselves with SJHCG follow our values and treat people with courtesy and dignity. Our Respect in the Workplace policy applies equally to staff, residents and families. Everyone within the SJHCG workplace has the right to: • be treated and accept the responsibility to treat others with respect and dignity (e.g. polite, respectful, professional, supportive, helpful) • expect and accept the responsibility to contribute to a workplace that ensures the health, safety and well-being of ourselves and others.
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Whistleblower Policy Any employee, physician, contract staff, member of the Board of Trustees, volunteer, SJHCG affiliate, resident, patient, participant, family, visitor and/or student is encouraged to report any alleged wrongdoing within SJHCG. Any person is free, without fear of retaliation, to make known claims of alleged wrongdoing within SJHCG. Any act of retaliation against such person(s) will not be tolerated, and will result in disciplinary action.
Least Restraint Policy SJHCG is a “least restraint” environment whereby the application of a physical, chemical or environmental restraint is a decision of last resort in situations of extreme risk, i.e. a situation where immediate action is necessary to prevent serious bodily harm to a client or others.
Pet Visiting Policy Pets are welcome at SJHCG to visit residents and patients if they follow these guidelines: • Pets must be healthy and well-groomed • Pets must be kept under control at all times. Dogs and cats must be on a leash no longer than 6 feet or in a pet carrier. • Pets must be registered on the first visit and signed in at switchboard on every visit
Discharge Planning Policy St. Joseph’s Health Centre Guelph has a Discharge Planning Policy to ensure that patients are discharged to the most appropriate level of care in a timely manner once the patient is stable and program goals have been achieved. This policy is in alignment with other local hospitals to ensure “the right patient is in the right bed at the right time” Whenever possible a patient will be discharged home. The onsite CCAC Care Coordinator will work with patients, their families, and your care team to plan and coordinate discharge.
There are a number of ways in which patients and their families can participate and can make suggestions or raise issues of concern. A Handbook of Information for Patients and Families
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Ways in Which Patients Can Contribute Ideas and Address Concerns St. Joseph’s Health Centre Guelph is committed to providing exemplary care. In keeping with our Mission and Values as well as the Residents’ Bill of Rights, our staff encourage patients to join in our efforts to provide a caring and supportive environment for everyone who lives here. By sharing ideas, asking questions and expressing concerns, patients and their families can help to ensure that our programs truly meet the needs of those we serve and that problems are resolved in an effective and timely manner. There are a number of ways in which residents, patients and their families can participate and can make suggestions or raise issues of concern. Some of these are outlined below.
Patients’ Council The Patients’ Council meets to discuss issues that relate to the quality of life of the residents in this facility. Participants may raise concerns or make recommendations for changes to policies or service for themselves or others within St. Joseph’s. Patients’ Council meets on a monthly basis. The minutes of each meeting are posted on the bulletin boards beside the elevators in the main building, in the front lobby of the north wing and in each living area and include the names of the various council representatives. Anyone on a neighbourhood can attend a Patient Council Meeting; it’s open to everyone!
There are a number of ways in which patients and their families can participate and can make suggestions or raise issues of concern.
Family Council The Family Council meets regularly to discuss mutual concerns. Its main purpose is to improve the quality of life of residents and patients and to give families a voice in the decisions that affect them and their loved ones at St. Joseph’s Health Centre Guelph. Minutes and information about the Council are posted on the bulletin board located on the main floor beside the glassed balcony.
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Contact Staff Directly Please approach staff members directly at any time with suggestions, questions or concerns about your care. If you would like to contact someone by telephone, the directory enclosed in this handbook will provide you with the extension numbers and positions of the management team and numerous staff members. Please do not hesitate to contact any of these individuals. If the individual does not answer, you may leave a message on his or her voice mail system at any time (even after regular business hours). If you are not sure who you should speak with, please call “0� and the switchboard operator will help direct your call to the appropriate person.
Formal Complaints Process Under the Excellent Care for All Act, 2010, we are required to ensure that we have a formal patient relations process that aligns with our Patient Declaration of Values. If you are unsatisfied with a response you may have received from staff regarding a specific suggestion or concern you have, you may wish to discuss your situation with the manager for your neighbourhood or the manager of a specific program (eg. Recreation, Food Services, etc.) The directors/managers and their respective areas of responsibility are listed below: Manager, Complex Continuing Care: 824-6000, Ext. 4256 Neighbourhoods: Apple Blossom & Whispering Oaks Manager of Rehabilitation: 824-6000, Ext. 4375 Neighbourhood: Rosewood If you are not satisfied with the response you receive from the respective manager, you may wish to discuss the matter further with: Sr Director, Clinical Services, Level Two: 824-6000 Ext, 4235 VP, Clinical Services, Level Three: 824-6000, Ext. 4205 President, Level Three: 824-6000, Ext. 4403
Complex Continuing Care & Rehabilitation Ministry of Health - Institutional Branch South/West Region 5700 Yonge Street, 4th Floor North York, Ontario M2M 4K5......................................... (416) 327-7304
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Disclosure of Adverse Events St. Joseph’s Health Centre Guelph has a responsibility to inform families and patients when an adverse event occurs. Therefore, in the event that a patient suffers harm from an incident that occurred, the facts of the incident will be disclosed to the patient, next of kin/power of attorney or substitute decision maker.
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Visitors Are Always Welcome St. Joseph’s Health Centre Guelph wants to welcome and encourage visits from the family and friends of our patients. Community visitors are welcome at any time. The front entrance doors are open between the hours of 6 a.m. and 10 p.m but access can be granted after hours if requested. • If a patient is leaving the program area please let a staff member know. • Our bedrooms have been designed to allow for privacy. • Each neighbourhood has a living room which we hope you will use to relax and visit with others. In the colder weather, you can enjoy the electric fireplace. • There are small sitting areas at the end of each neighbourhood corridor where you can stop, chat and enjoy a hand-quilted mural or glassed wall display. • Each neighbourhood has a communal dining room; however, patients can be seated at an individual table to enjoy a meal or snack with family and friends. • There are open air balconies which can be accessed on the second, third, and fourth levels of each building. • A Family Dining Room (located on Level One main building) is available for special events such as birthdays or holiday celebrations. This room is equipped with a kitchen and dining/ living space, a small area for coats, and a washroom. Meals may be brought in or prepared on-site. To book this room for a special occasion, please call ext. 4412. • A family room (located on Level One main building) may be used for private visits. This space can also accommodate out-of-town guests or families who want to stay close to a loved one who is ill or dying. The room is equipped with a couch that pulls out into a double bed, and has an adjoining washroom with shower facilities. • There are areas which patients and their visitors may enjoy using. They include: Level One Main Building: - the Library - the Tranquility Garden (with gazebo, the gazebo may be booked for large gatherings through the Horticultural Therapist in the Recreation Therapy Department) - the Auditorium A Handbook of Information for Patients and Families
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Level Two Main Building: - the front courtyard - sitting areas within the Town Square (lobby) - the Silver Maple Coffee and Gift Shop - the Oasis Coffee Pub - the Bowling Alley with air hockey table
For Family Members The Exceptions During an outbreak situation, St. Joseph’s may have to restrict access or close the facility to visitors
Please do not visit – if you yourself are ill. Some of our patients are frail or elderly, have chronic health conditions (such as diabetes) or take medications that make them more susceptible to infections (such as steroids), they are particularly vulnerable to contagious diseases. Not only are they more likely to contract a “cold” or the “flu”, but their symptoms are likely to be much more severe. As guests enter and leave the building we request that they use the hand gel at the entrance of the facility. This is the single most important way to prevent the transmission of viruses and other germs. Preventing infection takes on even more importance during “flu” season – extending from late November until late March or early April. Each fall, patients, staff and volunteers are offered vaccination against influenza. Family and friends who regularly visit St. Joseph’s are also encouraged to receive the vaccine.
How Family and Friends Can Help Many people ask us how they can continue to support and provide care for a family member or friend who has moved to our Centre. Here are some suggestions for activities in which extended families and friends can play an important role. You, the family member, may: • Help your loved one or friend at meal time. Your company and assistance makes it more likely that patients enjoy their meals and are adequately nourished. • Attend events and community outings that are organized by the Recreation Therapy Program such as “pub nights”, concerts, shopping trips or other special events. Recreation Calendars are printed monthly and are readily available. • Assist with the horticulture program.
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• Plan community outings for individual patients. • Visit with a family pet (please ensure pets are vaccinated and they must be leashed). Please refer to the Pet Visiting pamphlet and/or Pet Visiting Policy. • Support and attend Neighbourhood Meetings and/or Patients’ Council Open Forums. • Provide music. For example, do you play the piano, organ or other musical instrument? Could you lead a sing-along? • Prepare a display for the Memory Box located outside each of our patients’ rooms. • Assist your friend or family member to access other areas and services within the building. Patients can receive a significant emotional “boost” by getting their hair cut or styled at the Hair Care Centre, sharing a cup of coffee or a snack at the coffee shop or taking a stroll through the garden. • Book the Family Room to share a meal or host a celebration.
Family Gathering Spaces If you would like to get together with your loved one for a gathering and a meal contact Environmental Services at ext 4412 for the many options available. A staff member will work with all areas and staff to find the perfect location for your gathering or celebration. Family Room - Our quaint family room is located on the first floor of the main building and is set with all appliances for a sit down meal. Food Services will provide a cart with all the necessary supplies needed for your gathering. Recreation Kitchen - We have a room located on the third floor of the main building with a full kitchen and large table. Environmental Services or the Recreation Staff would be happy to assist you with this space if you are interested. Oasis Lounge - Our lounge is located on the second floor of the main building and it is a nice atmosphere to have a more informal gathering. Though it is not a full kitchen there are small appliances available for you if needed. A great place to bring in take out or have a celebration! Bistro - Located on the first floor of the main building, our Bistro/ Cafeteria is open for lunch through the week (excluding some holidays) and is a great spot if you are having a large gathering and need the space especially during the evenings and weekends.
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In the summer, the Tranquility Garden is a great outdoor space for gatherings. BBQ’s are available for use. Other spaces within the Health Centre which could be set up include Neighbourhood Activity Rooms or Living Rooms, The Auditorium and the Bowling Alley.
Transportation For Transportation needs the staff will assist you in arranging the following • Taxi- either wheelchair or regular • Medical transportation *except for emergency ambulance there is a cost for these.
Volunteers Volunteers play a crucial role in enhancing the quality of life for patients. The Department of Volunteer Services supports over 200 volunteers who make up the membership of the Volunteer Association at St. Joseph’s Health Centre Guelph. Drivers, volunteer visiting, neighbourhood support, providing meal companionship, and assisting with recreational programs are just some of the many ways that volunteers choose to contribute. Families and friends who are interested in volunteering may contact Volunteer Services at extension 4426 for more information.
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Services Medical Services Patient will be cared for by one of the core physicians assigned to Hospital. Twenty-four hour physician coverage is available to patients. There is also a Nurse Practitioner in Complex Continuing Care and Rehabilitation programs who works closely with the physicians to provide medical care.
Nursing Services Our nursing team consists of Registered Nurses(RN), Registered Practical Nurses(RPN), as well as Personal Support Workers(PSW) in the Complex Continuing Care program. This team works collaboratively and are dedicated to providing a high standard of care and attention to our patients. Throughout your stay, our team will be assessing, planning and evaluating your progress in your respective program and discussing this with your physician. The nursing team is available anytime to discuss your concerns and answer any questions you may have about your stay with us.
Food and Nutrition Services The Department of Food and Nutrition Services is responsible for providing meals and nutrition services to our residents, patients and families. There are main course options available at each meal, and every effort is made to provide a menu that offers variety and choices. Snacks are also regularly available. Our dietitian is available to provide individualized counselling and assistance for those patients with special dietary needs.
Therapy Services New patients may be assessed by a Physiotherapist and/or Occupational Therapist to determine their current level of independence. The appropriate mobility and therapy programs are recommended to promote and maintain each patient’s level of independence. Our staff of trained Rehab Assistants will provide both individual and group therapy programs on each neighbourhood to promote and maintain your level of independence. A physiotherapist will do an assessment to determine whether your safety, mobility or independence could be improved with the use of A Handbook of Information for Patients and Families
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assistive devices such as a wheelchair or walker. Our Therapy staff will also assist in arranging an Occupational Therapy (OT) consultation if new or additional seating or assistive equipment is required. As well, our Therapy staff will assist in arranging a Speech Language Pathologist consultation to assess communication and swallowing issues if needed.
Spiritual and Religious Care Our Spiritual and Religious Care staff are available to offer a caring presence whenever you feel the need for emotional or spiritual support. Our staff value and respect the beliefs, religious practices and culture of all our residents and patients. Spiritual and Religious Care staff encourage and support maintaining your connections with your own faith community. Roman Catholic Mass is celebrated daily and Ecumenical services are held every Sunday in the Chapel. Seasonal celebrations are held throughout the year, and memorial services are held regularly. Also, the Chapel is always open for you or your family to use for prayer or meditation. The Chapel is located in the main lobby on level two. For more information about Spiritual and Religious Care services call extension 4350.
Social Work Our social workers are available to help you and your family to deal with personal, family or financial matters. For example, a social worker may be of assistance it you: • are experiencing difficulties in adjusting or coping with illness or change in life circumstances • are considering appointing a Power of Attorney for personal care of property • need assistance to apply for government pensions • provide support during the discharge planning phase of your stay
Please contact our Social Work Department at extensions: 4383 or 4315 if you would like further information about the services provided.
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Recreation Therapy Programs and Services The Recreation Therapy Department includes Recreation Therapy, Horticulture Therapy, and Music Therapy. The staff will encourage and assist you to continue to pursue leisure interests that you enjoyed before coming to stay at St. Joseph’s Health Centre Guelph. You will also be introduced to new opportunities for involvement in a variety of recreation programs or services. Involvement in familiar and enjoyable leisure pursuits provides a sense of purpose and meaning, and enhances your quality of life. Recreation involvement may include individual interests (eg. Computers, sensory program, reading), specialized small group involvement (eg. Baking, current events, ceramics, bowling), large group events (eg. Neighbourhood events, holiday celebrations, musical entertainment, Pub Night), volunteer run programs (eg. bingo, coffee hour), and community outings (eg. shopping, drives, special events). Individual support is provided to best meet your interests and abilities related to recreation. Horticulture Therapy and Music Therapy also provide specialized individual and group opportunities. Monthly calendars and Special Events notices are available in the Recreation Department (Level 3 main building), beside Switchboard, and on each Neighbourhood. Family members are welcome to attend special events with you. Programs may be held on the neighbourhood, in one of the recreation rooms available (Kitchen, Bowling Room, Oasis Lounge, Auditoriums, Greenhouse, Music Room). There is also a computer room (on Level 3 main building) for you to use for e-mails, internet access, games, Skype, or word processing. Computers are also accessible on Rosewood and in the Library (both on Level One main building). The Recreation Therapy Department also has a variety of resources to assist you in your leisure. Games, puzzles, music, DVDs, books, and many other items are available for your use. Please contact the department at extension 4395.
Horticultural Therapy The Horticulture Therapist enables patients to be involved in plant and garden related programs and tasks. This can be done with individuals in their rooms, or in specific groups. Examples of Horticulture Therapy groups include Men’s Greenthumbs, Women’s Sunflowers, Food Adventurers, and a Family Supported Horticulture Group. The “Tranquility Garden” on Level One main building is beautiful outdoor space that you are welcome to visit and enjoy on your own or A Handbook of Information for Patients and Families
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with family. Entry to the Tranquility Garden is through the greenhouse. Some garden spaces are available for individuals to continue their love of gardening. Contact the Horticulture Therapist ext 4312 if you have specific questions.
Music Therapy The Music Therapy Program was established in 2004 through the generous support of the St. Joseph’s Health Centre Foundation. Individual and group music therapy sessions are offered to meet the specific needs of the participants. A weekly “Music Night” is offered every Wednesday evening that is open for any interested patient to attend. For more information, contact a Music Therapist at extension 4294.
The Library In partnership with Recreation Therapy we are happy to be able to offer you and your family access to our library which serves you, your family, our staff and volunteers. The library is on level one main building and here you will find books and other materials which may interest you. Also in the library you and your family have access to a computer where you can find medical internet sites if you wish to find out more about health issues. The librarian is here on a part time basis to help you find what you are looking for. You will also find a collection of material on your neighbourhood which you may borrow at any time. Since 2006 the Guelph Public Library Bookmobile visits once a week on Wednesday from 9:45 to 11:45 outside the front doors to help bring more library services to you. Also, if you wish, you will be visited by the librarian or one of our volunteers who may ask you questions about your interests so that they may be able to serve you better and provide you with material that suits you both from our own library and the Guelph Public Library.
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Financial Services Certain services can be provided at St. Joseph’s. A current list of these services will be provided to you at the meeting, at which point you can select those that you would like. You or your Power of Attorney/Substitute Decision Maker will remain responsible for all bills for normal living expenses. For some types of stays in the CCC Program a co-payment for accommodation is charged (as per Ministry of Health and Long term Care direction) It a co-payment applies to your stay at St. Joseph’s Health Centre-Guelph, the Business Office, Social worker, and/or Manager of CCC will help you to understand the payment and make arrangements for payment. For your protection, we recommend that you keep a minimum amount of money with you at all times. Should you have any questions or issues you wish to discuss, please call ext: 4386 to set up an appointment.
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Other Information Immunization The St. Joseph’s encourages all patients to maintain and update their immunization against pneumococcal pneumonia, tetanus, diphtheria and influenza. Influenza vaccine or “flu shots” are offered to all patients each fall. These are ordered by your physician.
Medications Patient’s medications must be obtained from the SJHCG contracted pharmacy. . Emergency drugs are kept on hand in the facility and where needed special deliveries could be made. Medications including over-the-counter, nonprescription drugs should not be taken without consulting with the registered staff and/or your physician. Please feel free to ask questions about your medications and treatments.
Non-Smoking Facility St. Joseph’s is a smoke-free property. Smoking is not permitted anywhere in the facility or on the property. Please talk to a member of your health care team about smoking cessation aids to make your stay with us comfortable.
Scent Free Environment SJHCG recognizes that certain scents are uncomfortable and in some cases cause an allergic reaction. Therefore St. Joseph’s Health Centre is a scent free environment. Staff, volunteers, residents, patients, participants, family members and visitors are requested not to wear or use any scented products. In order to maintain this scent free environment the following flowers: freesia, lilacs, lavenders, all lilies, hyacinth and peonies will no longer be allowed in the building
Alcoholic Beverages A physician’s order is required for all alcoholic beverages. You may keep your own supply of liquor in a locked compartment. Alcohol is also served at Pub Night, times and dates can be found on the Recreation Calendar. Patients will require a doctor’s order to consume alcohol at these events.
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Mail and Newspapers Patient mail is delivered each week-day (except holidays). Outgoing mailboxes are located at the main building front entrance. Stamps are available from the Silver Maple Coffee and Gift Shop. Newspapers and magazines are also available at the Coffee Shop. If you wish to subscribe to a daily newspaper, you may pick up your paper at the Business Office (located in the Town Square.
Hair Care The Volunteer Association operates a Hair Care Centre for both women and men. It is located on Level Two main building, just outside the Whispering Oaks neighbourhood. Gift certificates are also available. Appointments may be made directly at the Hair Care Centre or through the nursing staff outside regular business hours.
Other Services Foot Care Regular clinics are held for patients to receive foot care from a specialist in foot care (chiropodist). Please contact the Team Leader for more information.
Dental Care Dental clinics are held regularly for residents to receive dental care at the Health Centre rather than travelling out to a dentist’s office. Contact the Team Leader for further details.
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Fire and Safety Patient safety is of paramount importance at St. Joseph’s Health Centre Guelph. Staff are trained to respond quickly and appropriately in the case of a fire and, if necessary, to evacuate all occupants of the building. We believe that knowing and understanding our fire plans will provide you with a sense of confidence and security in your new home.
New Design Features Higher construction standards mean that new health care facilities are designed to aid staff in the quick identification and confinement of fires. This should also result in a reduced need to evacuate occupants in the case of a fire emergency.
Some of the fire safety features in our building are outlined below: • Fire & Smoke Barriers:
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•
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The fire doors that separate each area or “zone” in the building will prevent fire from spreading beyond that point for approximately TWO HOURS. Smoke doors will delay the spread of smoke for about 30 minutes (an important feature in terms of improved visibility and ventilation). Fire and smoke doors will close automatically when the fire alarm is triggered.
Automatic Sprinkler System: There are over 2000 sprinkler heads in our facility – at least one in every room. Sprinklers are activated by heat and can prevent or delay the spread of fire beyond the immediate area of the fire.
Emergency Power and Lighting: In the event of a power failure, an emergency system will ensure lighting in certain areas (to improve visibility) as well as an electrical power source for essential medical equipment.
Automatic Fire Announcement System: Whenever a sprinkler, smoke detector or manual “pull station” is activated, the fire alarm will automatically begin to sound (continuous rings). Shortly thereafter, a computer-generated announcement is made indicating the location of the fire.
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Fire Fighter Elevator:
As soon as the fire alarm is triggered, all six elevators in the building will automatically return to Level Two, the doors will open to let anyone inside to get off, and then the elevators will be “locked down” so that no one can use them.
However, elevators in each lobby (one in the main lobby and two in the new addition lobby) are designated as “Fire Fighter Elevator(s)”. If necessary, fire fighters can use a special device to re-activate this elevator (even when other electrical devices are not operational) in order to evacuate patients to another level.
• If there is smoke in a patient’s room, the call bell system will be triggered and the light over the door will alternately flash red and amber to identify the exact location of the fire.
Fire Prevention In spite of the special construction features noted above, prevention is always the real key to fire safety.
You can help to prevent a fire in the following ways: • Know and obey the St. Joseph’s Health Centre Guelph’s smoking policy. • Do not use extension cords in your room. • Have all electrical equipment (new or used) approved for use by our Environmental Services staff before plugging it in. • Keep exits and fire doors clear of obstruction. • If you observe others who are not obeying fire safety rules, inform a staff member immediately.
How to Respond If You Discover a Fire or Hear the Fire Alarm If you or your visitor discover a fire, do not hesitate to call for help and to activate the nearest manual pull station (located near any illuminated red “EXIT” sign). Pull stations (or fire exit signs) can typically be found near the stairwells located at the end of each neighbourhood and next to the elevators on each level.
Once the alarm has sounded: • Do not panic. • The staff will begin to close windows and doors. Staff will direct you to where you should wait for further instructions. A Handbook of Information for Patients and Families
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• If evacuation is necessary, staff will provide assistance. Level One and Two in both buildings have direct access to outdoor space. Fire Fighter Elevators can be used to move occupants on Level Three and Four down to Level One and Two.
Fire Drills Fire drills are scheduled regularly without prior notification, and all staff, visitors, patients and residents are expected to participate. Visitors may stay with the resident/patient during the alarm, or go to the nearest lounge so that corridors are clear for the fire department personnel and staff. Your cooperation during fire drills is essential to the safety of all residents and patients. You will know when it is safe to return to your normal activities when you hear an announcement of “All Clear”. SJHCG Code Red Fire plan is reviewed regularly. An Emergency Plan is also in place and a “mock evacuation” will be conducted from time to time to ensure our emergency measures are adequate.
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Contacts Directory of Staff President...............................................................................Extension 4403 VP, Clinical Services............................................................... Extension 4205 Senior Director, Clinical Services.......................................... Extension 4235 Assistant Directors of Long Term Care................... Extension 4249 & 4268 Manager, Rehabilitation and Ambulatory Services............ Extension 4375 Manager, Complex Continuing Care................................... Extension 4256 Manager of Environmental Services.................................... Extension 4390 Manager of Food & Nutritional Services............................. Extension 4254 Manager of Rehab Therapy Services................................... Extension 4657 Coordinator of Volunteer Services......................................Extension 4426 Coordinator Quality, Risk and Patient Safety.....................Extension 4380 Recreation Therapy.............................................................. Extension 4395 Librarian................................................................................Extension 4689
Other: Waterloo Wellington Local Health Integration Network 50 Sportsworld Crossing Road, East Building, Suite 220 Kitchener, ON N2P 0A4...................................................... 1-866-306-5446 COMMUNITY RESOURCES FOR SENIORS Complex Continuing Care & Rehabilitation Ministry of Health, Institutional Branch South West Region 5700 Yonge Street, 4th Floor North York, ON M2M 4K5................................................... (416) 327-7304 (ask for the Hospital Consultant)
General Provincial Government General Information..................... 1-800-268-1153 Community Care Access Centre (CCAC) 450 Speedvale Avenue West Guelph, ON N1H 7G7............................................................ (519) 823-2550 St. Joseph’s Community Outreach Program 100 Westmount Road Guelph, ON N1H 5H8.......................................... (519) 824-6000 Ext. 4244 Evergreen Seniors Centre 683 Woolwich St. Guelph, ON N1H 3Y8.............................................................(519) 823-1291 A Handbook of Information for Patients and Families
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St. Joe’s makes life better
You can help! Your gift counts
Generous people like you help provide the equipment and programs that make a big difference in the lives of our residents and patients and add enormously to the standard of care we can provide. Will you help too?
State-of-the-art equipment Your gift to St. Joe’s helps purchase state-of-the-art equipment so we can continue to provide the highest quality care for your family, friends and community.
A better quality of life
Your dollars help fund services that add so much to our residents’ quality of life – services not available in many facilities. Programs like Horticultural Therapy and Music Therapy not only bring a smile to residents’ faces and brighten their days, they also contribute to their health and well-being. Both programs exist because people like you cared enough to give.
Yes! I want to help St. Joseph’s be the best it can be.
Here is my gift of: $30 $65 $100 $500 $1,000 Other $________ Name:______________________________________________ Address:____________________________________________ City:_________________________ Postal Code: ____________ E-mail:_____________________________________________ I’ve enclosed my cheque to: St. Joseph’s Health Care Foundation or Please charge my Visa Master Card Signature______________________________________________ Card #____________________________________Exp_____ /_____
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We appreciate your support and we treat your personal information with respect. We do not rent, sell, or trade our mailing lists. The information you provide will be used to issue tax receipts, and to keep you informed of special events and other fundraising opportunities in support of St. Joseph’s Health Care Foundation. If at any time you wish to be removed from our list, please contact us at 519 767-3424 or by e-mail at fdn@sjhcg.ca.
All gifts will be receipted St. Joseph’s Health Centre Foundation 100 Westmount Road Guelph, ON N1H 5H8
Phone: (519) 767-3424 Fax: (519) 767-3445
Charitable number 89033 2372 RR0001
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MAPS
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MAPS 38
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Level 1 North Community Support Services
MAPS
2-1200
2-North
2-1100
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3-1200
3-North
MAPS
3-1100
4-1200
4-North
4-1100
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Community Supporters St. Joseph’s Health Centre is extremely grateful to all the following advertisers for helping to make this booklet possible. Please note, an advertisement in this booklet does not imply an endorsement by St. Joseph’s Health Centre.
Mobility Equipment
AIDS Committee AIDS Committee of Guelph........44
Action Mobility............................44
Cemetery
Nursing Services
Marymount Catholic Cemetery..46
Bayshore Home Health...............44
Denturist
Personal Care
Guelph Denture Clinic.................44
Bayshore Home Health...............44
Foot Appliances
Pharmacies
BioPed..........................................42
Shoppers Drug Mart...................43
Footcare
Respite Care
BioPed..........................................42
Aquarius Home Healthcare.........42
Health Information
Seniors Services
Waterloo Wellington CCAC........45
Seniors For Seniors......................42
Health Services Waterloo Wellington CCAC........45
Health Support Waterloo Wellington CCAC........45
Hearing Aid Services Steffler Hearing Aid Service........42
Home Health Care Services Aquarius Home Healthcare.........42 Bayshore Home Health...............44
Home Health Care Supplies Action Mobility............................44
Hospice Hospice Wellington.....................44 “Providers of Quality Healthcare Publications” Tel.: 613-475-2927 • Toll Free: 1-800-339-5662 • Fax: 613-475-5331 15681 Highway #2, Box 1599 • Brighton, ON K0K 1H0 EMAIL: info@willowpublishing.com WEB: www.willowpublishing.com • www.patientdirectory.ca
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FAMILY OWNED AND OPERATED SINCE 1992
www.bioped.com • Custom Foot Orthotics • Orthopaedic & Comfort Footwear • Compression Hosiery and Lower Limb Bracing
AFFORDABLE DIGITAL HEARING AIDS
WE HONOR COMPETITOR PRICING ALL NEW AIDS COME WITH A 3 YEAR WARRANTY & 3 YEAR SUPPLY OF BATTERIES Complimentary Hearing Tests Repairs, Housecalls, Assistive Listening Devices, Custom Hearing Protection, Cerumen Management
Serving the Guelph area for over 30 years
(519) 821-7310 102 Wyndham St. North Guelph, ON N1H 4E8
Jennifer Steffler Hearing Instrument Specialist
200 Yorkshire St. N. Guelph, ON N1H 5C1 519-823-8235 www.stefflerhearing.com
Home Healthcare “Excellence in all we do”
55 King St. W., 7th Floor Kitchener, ON N2G 4W1 Tel: 519-772-7610 Cell: 905-902-0789 NEW! Cambridge, ON Tel: 519-729-1989 info@aquariushomehealth.com
Available 24 hours a day, 7 days a week
In-Home Care & Support Services
Respite • Post Surgical Care • Companion Services Developmental Care (Special Needs) • Family Caregiver Relief Services available in Cambridge, Brantford, Burlington, GTA, Kitchener, Guelph, Hamilton and Oakville
www.aquariushomehealth.com Provides short and long-term care from our junior senior companions who help older seniors maintain their independent life at home. Our Canadian owned and operated business specializes in: Live-in and Overnight support Respite care • Homemakers Personal Care • Companions Drivers • Home cleaning Flexible schedules Call for pricing and a menu of services
519 836-3893 WWW.SRS4SRS.ORG Bonded & Insured
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Please remember that visitors are not to visit at any time if they feel ill in any way, with fever, headache, sore throat, chills, cough, muscle aches, etc.
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your partner in
living well Our HealthWATCH pharmacy team is available when you need them. They will meet your health care needs and provide you with exceptional service and convenience. • Full service cosmetics with brand names such as Lancome, Clarins, and Biotherm • Full food selection, including milk, bread, eggs and frozen food • Healthwatch pharmacist is available to offer advice on variety of health topics • Confidential counselling, consultation and call backs to ensure your medication is working properly • Diabetic services for patients with diabetes including treatment advice, monitoring tools, and health information
5 locations to serve you: 375 Eramosa Rd.
Tel: 519-822-2480 • Fax: 519-822-7934 Mon.-Sat. 8am - Midnight
104 Silvercreek Pkwy. Tel: 519-821-5080 • Fax: 519-821-1962 Mon.-Sat. 8am - Midnight Sun. 9am - Midnight
615 Scottsdale Dr.
Tel: 519-823-8000 • Fax: 519-823-8044 7 Days 8am - Midnight
435 Stone Road W.
Tel: 519-821-7910 • Fax: 519-821-9634 Mon.-Sat 9:30am - 9pm Sun. 11am - 5pm Closed Holidays
7 Clair Road W.
Tel: 519-763-3431 • Fax: 519-763-2280 Mon.-Sat. 8am - Midnight Sun. 8am - Midnight
Ask for details about our FREE DELIVERY
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Guelph
Denture Clinic John I. Kallitsis, DD
• Full & Partial Denture Services • Implant Dentures • Same Day Reline & Repairs • Soft Liners & Myoloc Dentures • Free on-site Parking • House Calls & Evening Appointments
15 Paisley St. Committed to 519.767.9691 your Smiles (across from the Royal Plaza) www.guelphdentureclinic.com
Services include education, support, counselling, outreach and practical assistance. Clinical services onsite. Anonymous testing. For more information please contact (519) 763-2255 89 Dawson Rd., Unit 115 www.aidsguelph.org Celebrating 20 years of service.
Community ServiCeS
for people of all ages living with a life limiting illness or loss Caregiver Supports • In-home visiting • Group (Guelph) Wellness for Clients and Caregivers • Weekly support group Monday morning (GMCH classroom) • Daily activities (Guelph) Palliative Care Support and Respite Grief and Bereavement Support • Weekly walking group (Guelph) • “Families Grieve Together”
Program supported 40% by public donations, thank you
Call 519-836-3921 to register
w w w.hospicewellington.org
ACTION MOBILITY
Better care for a better life
Your Locally Owned and Operated
Home care designed especially for you • Nursing • Personal Care • Home Support • Companionship
• Funding Investigations • Free Assessments • Nurse Supervised Staff • 24 Hour/7 Day Service
In Guelph and surrounding areas, please call
1-888-949-8716
In Fergus and surrounding areas, please call
1-866-443-6731
www.bayshore.ca
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Home Health Store Sales | Service | Rentals 519-767-1300 249 Edinburgh Rd. N Mobility Scooters Walkers Lift Chairs, Stair Lifts Hospital Beds Daily Living Aids Work and Sport Bracing
Wheelchairs Canes, Crutches Custom Ramps, Lifting Devices Bathroom and Bedroom Safety Compression Stockings Incontinence and Ostomy Supplies
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Do you need support to remain at home? Do you need to move into a long-term care home? Were you recently released from hospital and need help at home? Does your child require health services at home or at school?
It can be confusing to know which services are right for your needs. The Waterloo Wellington CCAC is here to help you connect with community-based health and support services. When you contact us, our staff will seek to understand your personal health situation and will work with you to arrange for services that are right for you.
To find out how we can help you, call us or visit our website: Anywhere in Ontario, dial: 310 CCAC (2222) On the web:
wwccac.org
The Waterloo Wellington Community Care Access Centre is one of 14 CCACs established by Ontario’s Ministry of Health and Long-Term Care. The services we offer are at no cost but do require an assessment for eligibility.
WWCCAC 2013.indd 1
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Your Online Connection to Better Health
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310-CCAC (310-2222)
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MaryMount CatholiC CeMetery Guelph 5400 Highway #6, R.R.#5 Guelph, ON N1H 6J2 T: 519-836-8814 F: 519-836-9484 1-800-661-5985
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company! Our specialty publications include Hospital Patient Services Directories, VON Community Health Guides, Provincial Park Papers, tour books and many other specialty publications.
E-mail or give us a call and see what we can do for you! See this publication and others at www.patientdirectory.ca and http://issuu.com/willowonline Tel.: 613-475-2927 • Toll Free: 1-800-339-5662 15681 Highway #2, Box 1599 • Brighton, ON K0K 1H0 Email: info@willowpublishing.com • Web: www.willowpublishing.com
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Your Health Care Be Involved
Be involved in your health care. Speak up if you have questions or concerns about your care. Tell a member of your health care team about your past illnesses and your current health condition. Bring all of your medicines with you when you go to the hospital or to a medical appointment. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food. Make sure you know what to do when you go home from the hospital or from your medical appointment.
Funding for this project was provided by the Ontario Ministry of Health and Long-Term Care
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