Health Sciences North Patient Services Directory

Patient Services Directory

Health Sciences North | Horizon Santé-Nord 41 Ramsey Lake Road • Sudbury, Ontario P3E 5J1 705-523-7100 • No charge dial 1-866-469-0822

Welcome Welcome to Health Sciences North | Horizon SantĂŠ-Nord (HSN). Our team of staff, physicians, medical learners, students and volunteers are dedicated to delivering the highest quality patient care, research, teaching and learning to our northeastern Ontario region and beyond.

At HSN, providing quality patient-centred care is at the core of everything we do.

We care for more than 130,000 patients each year, with almost 30 per cent coming from outside the city - making us a true regional centre for the residents of northeastern Ontario. HSN offers a variety of programs and services that meet many patient care needs, with leading regional programs in the areas of cardiac care, oncology, nephrology, trauma and rehabilitation.

HSN is a full academic health sciences network, working in collaboration with the Northern Ontario School of Medicine and Laurentian University. We are a network of integrated facilities and programs working together for the benefit of our patients, communities, physicians, researchers, staff and learners in the areas of prevention, diagnosis, treatment and care. We work with many other partners, including patients and family members, to advance our goal of becoming more patient-centred.

In addition to our one-site acute care hospital, we offer care beyond our walls in the areas of outpatient care and chronic disease management. With all of these services, combined with enhanced surroundings and state-of-the-art technology, we are able to take patient care to a new level for northern residents.

Dominic Giroux President and CEO Health Sciences North | Horizon SantĂŠ-Nord

(Cover photo courtesy of HSN staff member, Rabih Dabliz, Pharmacy)

2

www.hsnsudbury.ca

Welcome

Academic Health Sciences Centre HSN is affiliated with the Northern Ontario School of Medicine, Laurentian University, Cambrian College and Collège Boréal. During your visit to the hospital, you will be seen by a team of health care professionals, some of whom may be in training. Individuals in training will identify themselves to you as learners or medical residents. Working under the close supervision of hospital staff and attending physicians, they play an important role in the care and treatment of you and your family. Do not hesitate to ask them any questions about their role in your care. If you have questions or concerns, please consult your physician.

Quick Facts HSN has a diverse range of services across the following core programs: • Medicine and Emergency • Medical Imaging • Surgical • NEO Kids and Family • Critical Care • Mental Health and Addictions • Community Care and Rehabilitation • Northeast Cancer Centre

Hsn Statistics • 3,857 employees • 699 volunteers

• 491 physicians • 458 beds

2016-2017: • Outpatient Clinic visits...... 347,415 • Emergency Department visits........................................... 73,913 • Admissions..............................23,945 • X-Ray Tests............................... 98,188 • Mammography........................5,486 • Interventional Radiology...... 3,027 • CT Scans................................... 30,123 • Diagnostic Ultrasound........38,924 • Nuclear Medicine Gamma Cameras...................12,842 • Cardiac Catheterization Lab................................................5,162 • MRI Scans................................. 13,038 • Operating Room visits.........32,651

• • • • • • • •

Lab tests............................. 5,992,539 Chemotherapy visits.............. 8,072 Radiation Therapy visits......70,560 Open Heart surgeries............... 465 Pacemakers...................................289 Hip Replacements.......................327 Knee Replacements...................567 Births............................................1,761

www.hsnsudbury.ca

3

Table of Contents Welcome Academic Health Sciences Centre...................................................... 3 Quick Facts............................................ 3 Mission, Vision and Values................ 5 Patient Declaration of Values.......... 5 Patient/Visitor Rights and Responsibilities.................................... 6 Patient Compliment or Complaint Process......................... 7

Parking.............................................. 8 Wayfinding Maps Floor Plan............................................... 9 Where To Register.............................10

Patient Safety – Understanding Your Role..................................11-13 10 Top Patient Safety Tips..............14

General Information Accessibility.........................................15 Admission to Hospital......................15 What to Bring......................................15 What Not to Bring.............................15 ATM Machines....................................15 Boutique...............................................16 Cell Phones..........................................16 Discharge Information.....................16 Elevators...............................................16 Fire Exits...............................................16 Food Services......................................17 Hospitalists..........................................17 Information Desk...............................17

4

www.hsnsudbury.ca

Latex-free Balloons...........................18 Lost and Found..................................18 Newspapers.........................................18 Organ and Tissue Donation...........18 Patient Billing......................................18 Patient Resource Library.................19 Pictures and Videos..........................19 Scent Policy.........................................19 Security.................................................20 Smoking...............................................20 Spiritual and Religious Care...........20 Telephones..........................................21 Televisions............................................21 Vending Machines.............................21 Visiting Hours.....................................21 Visitor Guidelines...............................21 Volunteer Services.............................22 Washrooms..........................................22 Website and Social Media..............22 Wireless Internet................................22

Hospital Foundations NEO Kids Foundation.......................23 Health Sciences North Foundation..........................................24 Northern Cancer Foundation........25

Community Walk-in Clinics................................................26 Advertisements........ Centre of

Directory

Welcome

Mission, Vision and Values Mission Statement Improve the health of northerners by working with our partners to advance quality care, education, research and health promotion

Vision Statement Globally recognized for patient-centred innovation

Values Excellence, Respect, Accountability, Engagement

Patient Declaration of Values My family and I will be treated with respect and compassion.

I can actively be a part of my care, including the ability to make decisions if I am able to.

My health care team will share important information with me.

I can express my concerns and get answers to my questions.

www.hsnsudbury.ca

5

At Health Sciences North (HSN), we are committed to providing quality care to everyone who comes through our doors.

As a patient, you have both rights and responsibilities when it comes to your health and the health care services you receive at the hospital. As a family member or friend, you also have a role to play.

According to this philosophy, patients and visitors have a right and responsibility to:

• Be treated in a kind and respectful way.

• Receive culturally-sensitive care.

• Expect that all information about your health care will be kept private and confidential in accordance with the law.

• Be given information in a way you will understand.

• Expect that your health care team will share important information with each other.

• Participate in making decisions about your care.

• Refuse care as permitted by the law.

• Express your concerns and get answers to your questions.

• Be polite and respect the privacy of other patients, visitors and members of the health care team.

• Avoid offensive or abusive language.

• Recognize that the needs of other patients and families may sometimes be more urgent than your own.

• Give accurate information to your health care team to help them plan your care.

• Give your health care team the name of the person who will represent you if you cannot make decisions by yourself.

• Be familiar with the names and roles of people involved in your care.

• Follow the plan of care given to you the best way you can.

• Accept responsibility for the decisions you make about your treatment.

• Take care of your personal things and send home anything that is not needed.

• Respect hospital property and act in a safe and responsible way.

• Understand that you may be responsible for all expenses not covered by OHIP or private insurance during your hospital stay.

• Keep appointments, or call to cancel if you are unable to keep your appointment.

• Comply with all applicable federal, provincial and municipal laws.

• Observe the visiting hours for the area you are visiting.

• Respect our patients’ right to privacy and leave the patient room or care area when asked by hospital staff – indecent or abusive behaviour will not be tolerated.

• Be considerate of the rights of our patients and hospital staff by treating them with courtesy and respect.

• Do not visit if you are not feeling well or have an illness that could be transferred to our patients.

• Be respectful of the property of other people and of the hospital.

• Comply with all applicable federal, provincial and municipal laws.

• Comply with safe conduct regulations.

• Photos are not to be taken while on hospital property without prior approval.

• Visitors who do not comply with these responsibilities may be asked to leave or escorted off hospital property.

We hope these guidelines for patients and visitors will make your visit more pleasant.

6

www.hsnsudbury.ca

Welcome

Patient Compliment or Complaint Process SHARE YOUR EXPERIENCE WITH US We want to hear from you Your feedback is important to us. Patient Relations works in partnership with patients, families and staff to help improve the care experience.

What is my first step if I have a concern?

Speak with either the nurse, physician or staff member first. If you are not satisfied or they are not available, ask to speak with the Charge Nurse, Clinical Manager or Manager. If you still have questions, concerns or comments, please contact Patient Relations.

Will my complaint affect my care?

Your care will not be affected because you presented a concern or a complaint.

Please be assured that any feedback you share will be used to make improvements within the organization. HSN is cultivating a culture of continuous improvement, and your voice will make a difference in helping us identify what we do well and what we can do to improve the care and services we provide.

Can i make a complaint if I am not the patient?

Yes, but consent is required from the patient or the Substitute Decision Maker before we share information specific to that patient’s care/treatment.

Contact patient relations To provide patient feedback, please call 705-523-7100, ext. 3737, or email patientrelations@hsnsudbury.ca.

On weekends or after business hours, please leave a voicemail and your call will be returned the next business day.

www.hsnsudbury.ca

7

Parking Ramsey Lake Health Centre:

Parking

Ramsey Lake Health Centre: There are nine (9) parking lots available to patients and visitors, with 70 handicap spots available in various lots.

For most parking lots, you will need to take a ticket from the machine as you drive into the lot.

Please bring the ticket with you into the hospital. After your appointment or visit, you will need to bring the ticket you received on your way into the parking lot, to a pay station inside the hospital. Insert the ticket and pay for parking. Take the validated ticket with you back to your vehicle. You will need to insert it at the exit gate when leaving the lot.

Parking rates are dependent on the type of lot you park in. There are three types of lots:

*1-day pass: unlimited/in out for 24 hours Frequent visitors: Parking passes can be purchased from the Finance office at either the Ramsey Lake Health Centre or the Sudbury Outpatient Centre.

8

www.hsnsudbury.ca

Entrance

South Tower Entrance Level 1

A

Pay Station Level 2 Pay Station Level 2

Main Registration

Emergency Entrance

B

Centre Tower

Registration, Endoscopy and Minor Procedures

Information

Boutique

Medicine Lodge

Finance Level 1

Main Entrance

Rock Garden Café

Pay Station Level 1

VIPP Level 1

E

Ambulance Entrance

Pay Station Level 1

Entrance

C

Specialty Clinics Level 1

Diagnostic Imaging North

North Tower

Daffodil Terrace Lodge Entrance

Pay Station Level 1

D

Northeast Cancer Centre

Northeast Cancer Centre Entrance Level 1

Registration Outpatient Rehabilitation Entrance Level 1

Northeast Cancer Centre Entrance Level 0

A brochure map of Health Sciences North’s Ramsey Lake Health Centre, including parking, is available throughout the facility to help patients and visitors locate services. Information on where to register for tests, procedures, appointments and follow-up care has also been included in the brochure. The brochure map is also posted on the hospital’s website at www.hsnsudbury.ca

Ambulatory Care Unit 1 (ACU1) Level 1

Ambulatory Care Unit 2 (ACU2)

Diagnostic Imaging South

South Tower

Pay Station

NEO Kids Kids’ Care Centre

1 evel CTC L to Link

NEO Kids Children’s Treatment Centre

Wayfinding map

Wayfinding Map

www.hsnsudbury.ca

9

Where To Register

10

www.hsnsudbury.ca

patient safety - understanding your role

Patient Safety

Understanding Your Role

Health Sciences North (HSN) recognizes that patient safety is everyone’s responsibility and is committed at every level of your care to make sure that your stay is safe and free of harm.

Patients who are more involved in their care do better and recover faster.

Our top priority is to keep you safe every day.

www.hsnsudbury.ca

11

Here is how you can make your visit or hospital stay safer and a more positive experience:

1. SPEAK UP it’s okay to ask questions about your care 2. TELL US about your health history 3. ASK FOR HELP don’t hesitate when you need it Every time you talk with a doctor, nurse, or pharmacist, ask the following questions to better understand your health. If you don’t understand the information given to you, ask to have it explained to you again.

1. What is my main problem?

2. What do I need to do?

3. Why is it important for me to do this?

4. CLEAN YOUR HANDS and remind others Practicing good hand hygiene is the best way for you and those caring for you to prevent the spread of germs. Everyone should clean their hands when they enter and exit the hospital, as well as when they leave and enter your hospital room.

All staff are required to clean their hands before and after providing care. Please look for hand sanitizer, located at every entry/exit as well as in patient rooms.

5. KNOW AND UNDERSTAND your medications Remember to bring all your medications or a complete list with you. Ask about the reasons for all your medications. If a pill looks unfamiliar to you, don’t take it unless you know what it is. If your medication is changed, ask why. Tell a member of your team if you have ever had an allergic or bad reaction to any medicine.

12

www.hsnsudbury.ca

patient safety - understanding your role

6. HELP prevent falls Falls are the leading cause of injury for seniors. Ask if you need help with tasks such as going to the bathroom, getting in and out of bed, or reaching for belongings.

Let others know if you feel dizzy or have fallen in the past. Be sure your bed is low enough so your feet can touch the floor. Use the side rails on your hospital bed. Use handrails and grab bars provided in washrooms.

7. CHECK for identification All HSN staff, physicians, volunteers, students, and contract workers are required to wear a photo identification badge. Look for ID badges and don’t let anyone care for you who is not wearing a badge. If ever you feel unsure about a person’s presence or purpose in your room, ask them to show their identification and state their reason for being there.

8. MAKE SURE staff identify you before providing care Make sure staff identify you are the right patient. They must use two methods of identification every time (name and date of birth).

9. RESPECT others and expect it back HSN values a safe environment for our patients and everyone who works here.

However, violent actions can make it hard for us to give the care our patients need.

The hospital has a policy in place that deals with aggressive or violent behaviour.

10. BE INVOLVED in your health care The Ontario Hospital Association (OHA) has developed a program to encourage patients to become more involved in their health care. Visit www.oha.com for information on how to get involved in your care to ensure your safety and improve the quality of care you receive.

www.hsnsudbury.ca

13

10

Top Top Patient Patient Safety Safety Tips Tips

Partners in Safety!

Partners in Safety!

Be aware, be informed and be involved

10 1

Parte

Part

Soye

Be aware, be informed and be involved Here’s how you can make your visit or hospital stay safer and a more positive experience:

Here’s how you can make your visit or hospital stay safer and a more positive experience: 1 SPEAK UP – it’s okay to ask questions about your care 1 SPEAK UP – it’s okay to ask questions about 2 your TELLcare US – about your health history

23 3 4 45 56

14

ASK FOR don’thealth hesitate when you TELL US –HELP about– your history need it ASK FOR HELP – don’t hesitate when you CLEAN need it YOUR HANDS – and remind others BE INVOLVED in your health care CLEAN YOUR –HANDS – and remind others KNOW AND UNDERSTAND – your BE INVOLVED – in your health care medications

67 8 7 9 8

KNOW UNDERSTAND – your HELP –AND prevent falls medications CHECK – for staff identification HELP – prevent falls MAKE SURE – staff identify you before CHECK for staff identification providing–care

910

RESPECT – others expect it back MAKE SURE – staffand identify you before providing care

10

RESPECT – others and expect it back

www.hsnsudbury.ca

So

Voici com ou de sé Voici plus pos

1 2 3

ou de plus p EX vo

1

2

4 3 5 4 6

5

IN de

DE be

LA au

PA

SA as

7 6

AI

8

VÉ

9

7

8 109

AS ide

SO co

general information

General Information Accessibility In accordance with Ontario Regulation 429/07 and the Ontarians with Disabilities Act 2005, HSN works hard to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers.

HSN offers/supports the following accessible services: • Personal assistive devices • Service animals • Support persons • Translation • Interpretation More information about accessibility at HSN can be found on our website at www.hsnsudbury.ca in the Patients and Visitors section, under Accessibility.

Do you have Accessibility concerns or questions? We would like to hear from you. accessibilitys&c@hsnsudbury.ca 705.523.7100 ext. 4140.

Admission to Hospital What to Bring • Your Ontario Health Card • Your own toiletries including toothbrush, toothpaste, hand soap, shampoo, tissues, deodorant, razor and cream, comb and brush. See Scent Policy on page 20.

• Your own pajamas, a robe, slippers and your own pillow if you wish • Any aids you use such as canes, walkers, wheelchairs, hearing aids, dentures, and eyeglasses (be sure to have your name labeled on all of these items) • All current medications you are taking in their original containers

What Not to Bring Do not bring money and valuables. If you have jewelry, credit cards or large sums of money with you, please ask a family member or friend to take them home.

ATM Machines An ATM machine is located next to the Rock Garden Café (cafeteria) on Level 2.

www.hsnsudbury.ca

15

Boutique The Near the Lake Boutique is located on Level 2 by the main entrance. Here you will find a selection of gifts, cards, magazines, jewelry, snacks, fresh flowers and more. Nevada and lottery tickets are sold at the OLG Lottery Kiosk across from the Boutique. A number of volunteers dedicate their time to provide you with friendly and knowledgeable service.

The Boutique accepts cash, debit, Visa or MasterCard as payment.

Flowers Fresh flowers can be purchased in the Boutique located on Level 2 by the main entrance. Please check to make sure that flowers are permitted in the area you are visiting.

Hours of Operation Monday to Friday ................................9:00 a.m. to 7:00 p.m.

Saturday, Sunday and Holidays ......10:00 a.m. to 7:00 p.m. (or as posted)

Cell Phones Please be advised that cell phones and other wireless devices can be used in all non-patient areas such as; entrances, cafeteria, lobbies and administrative offices. Cell Phones are not to be used within one metre of all medical devices especially ventilators and fetal monitors. Please refrain from using them in any treatment areas and/or on patient floors.

Discharge Information Unless otherwise specified by your doctor, discharge time is 11:00 a.m. Please make necessary transportation arrangements with a family member or friend. Ensure that you have all of your belongings and hospital cards, as well as aftercare instructions and prescriptions as needed. It is important that you understand all the instructions about your medications, diet, activity, and return appointments. If you have any questions, a member of your health care team will assist you. Please refer to the Patient Safety – Understanding Your Role section on page 11 to learn more about your role in your care.

Elevators Elevators are located in the South, Centre and North Towers.

Fire Exits All fire and emergency exits located at HSN are clearly marked for your safety.

Should you discover a fire at HSN, leave the area immediately, close all doors and sound the fire alarm. It is important to remain calm and report it to an identified staff member immediately. During a fire, all elevator traffic will stop.

During a fire alarm, please remain where you are. Should an evacuation be necessary, hospital staff or Fire Department personnel will notify you of where you need to go.

16

www.hsnsudbury.ca

general information Food Services If your condition permits, prior to each meal, you will be presented with meal options for selection by one of our Food Services staff, who will document and submit your choices just in time for the next meal (check with your nurse about specific meal times for your unit). Your health care provider, family or friends can request paper menus for the week so that they can help you select meal options. If you follow a special diet, please let us know when you arrive. If you would like to talk to a dietitian during your stay, please let your health care provider know.

Cafeteria

The Rock Garden Café, located on Level 2 of the Centre Tower, is open to the public seven days a week. Daily breakfast, lunch and supper features are served along with a variety of fresh baked goods, fruit, sandwiches, soups, salads, snacks and beverages.

The Rock Garden Café accepts cash, debit, Visa and MasterCard.

Hours of Operation Monday to Friday: 7:00 a.m. to 6:00 p.m.

Weekends and Holidays: 10:00 a.m. to 2:00 p.m.

Tim Hortons

The hospital has two full service Tim Hortons located near the main hospital entrance and the Northeast Cancer Centre main lobby.

Hours of Operation Tim Hortons in the hospital’s main entrance is open: Monday to Friday: 6:00 a.m. to 10:00 p.m.

Weekends and Statutory Holidays: 7:30 a.m. to 9:00 p.m.

Tim Hortons located in the Northeast Cancer Centre is open: Monday to Friday: 7:30 a.m. to 4:00 p.m.

Weekends and Statutory Holidays: Closed

Hospitalists At HSN, we use a variety of models of care to meet the demands of patients.

Hospitalists are dedicated in-patient physicians who work exclusively in a hospital.

During your stay here you may see various Specialists depending on the reason for your visit. Once the initial Specialist visits, our Hospitalists will come in and take over your care. Our Hospitalists work on a regularly scheduled rotation and you may see a few different ones during your time here.

Information Desk The information desk is located in the main lobby on Level 2 and is open from 7:30 a.m. to 7:00 p.m. Volunteers are there to assist you with general inquiries, as well as to guide you to your destination. You can reach the information desk at 705-523-7100, ext. 3868.

www.hsnsudbury.ca

17

Latex-free Balloons Latex balloons can cause severe allergic reactions. Out of the safety and concern of our patients and staff, we wish to remind everyone that latex balloons are not permitted in the hospital. Mylar (foil) balloons are a safe alternative for gift-giving or birthday celebrations.

Lost and Found Various items are often left behind by patients and visitors after a hospital stay or visit. Items are stored at HSN for a period of 80 days, at which time any items of value will be sent to charitable organizations. Clothing and other items not suitable will be discarded.

To inquire about a misplaced item, please contact Security at 705-523-7100, ext. 3204.

Newspapers Newspapers and magazines can be purchased in the Boutique. Newspaper kiosks are also located outside the main entrance.

Organ and Tissue Donation Organ and tissue donation improves quality of life and helps to save lives every day for those in need. During your stay at the hospital, you or your family may be approached and asked to consider organ and tissue donation. This is a personal choice, but it is important to register your consent at a Service Ontario kiosk, or online at BeADonor.ca to ensure that your wishes are known and respected.

Every three days someone on the wait list in Ontario dies waiting for an organ or tissue transplant. Should you choose to donate, your generosity could help save the lives of up to eight people and transform life for up to 75 others.

For more information on organ and tissue donation and to obtain a consent registration form, you may call 705-523-7100, ext. 3300 or visit the Trillium Gift of Life Network at www.giftoflife.on.ca.

Patient Billing Patient billing and all cashier services are available in the Finance office located on Level 1 of the South Tower.

18

www.hsnsudbury.ca

general information Patient Resource Library The Patient Resource Library is located in the main lobby of the Northeast Cancer Centre. There you will find resources on all aspects of cancer to help you and your family. Please ask the library staff to help you find what you need. You may borrow books and videos, pick up free brochures and magazines, request an information package, use the Internet, view videos or interactive tutorials, and use the free Cancer Information Service.

Patient Library hours are Monday to Friday 9:00 a.m. to 1:00 p.m. You may contact the library at 705-523-7100, ext. 2351 or 3375, or by e-mail at library@hsnsudbury.ca.

Pictures and Videos At HSN, we respect the privacy of our patients, visitors and staff. Pictures and videos are not permitted in any public areas of the hospital.

If you wish to take a photo or video in a non-public area, you must first ask permission from your nurse or other staff member. The “Release of Responsibility for Patient Photography - Non Research” form must be presented to the capable patient for signature before the photography occurs. Photographs in the case of an unconscious or otherwise physically incapable patient is not permitted unless the release form was previously completed.

Photos that include other patients, visitors or staff will not be permitted. Please be aware of your surroundings before taking photos or videos to ensure there are no people or personal information visible. Medical Staff and hospital employees must be given the option of whether or not to be photographed Photographs may be taken in the delivery room with the consent of the patient and the medical staff.

Families may be requested to discontinue photographing at any time when in the opinion of the medical staff it is interfering with the provision of care.

Scent Policy HSN promotes a scent-free environment in all areas of the hospital. We appreciate your support and ask that you do not use or wear any scented products in order to protect the health and well-being of our patients, visitors and staff.

Many scented products, such as perfumes, hand creams and deodorants, may linger after an individual leaves an area and cause irritation to those around them. These irritations can include, but are not limited to, allergic reactions, headaches, dizziness or shortness of breath.

www.hsnsudbury.ca

19

Security Uniformed security personnel at HSN are on duty 24 hours a day, seven days a week.

If you have any security concerns please let a staff member know, or call 705-523-7100, ext. 3204 for Ramsey Lake Health Centre and ext. 5628 for Sudbury Outpatient Centre.

Smoking The hospital, inclusive of property grounds, is 100% smoke-free. HSN believes promoting a smoke-free environment will benefit the health of all those who come to our facility. Visitors and patients are not allowed to smoke on hospital grounds.

If you have been admitted and smoke, a member of HSN’s staff is available to talk to you about how we can help you stop smoking during your stay; please speak to your nurse.

Spiritual and Religious Care Hospitalization and/or crisis situations present many challenges to the emotional and spiritual well-being of patients, family members and friends. It is frequently a time for reflecting on one’s life experiences when individuals are confronted with spiritual issues around the meaning of life, suffering and death.

A team of theologically and clinically trained Chaplains are available to respond to the spiritual and religious needs of patients, families and friends. Spiritual and religious care is provided within a multi-faith, multicultural context and assists individuals in discovering and deepening their spirituality. Requests for clergy visits of any denomination or spiritual tradition can be made through the nursing staff or unit Chaplain.

There is a Chapel located on Level 1 of the North Tower and is open to all patients and visitors 24 hours a day for personal prayer or quiet reflection. Information regarding regularly scheduled Worship Services and sacramental needs can be obtained through the unit Chaplain.

20

Aboriginal Medicine Lodge The Aboriginal Medicine Lodge located on Level 2 of the Centre Tower is unique in Canada. It incorporates culturally significant elements required for traditional healing and ceremonies, such as a fire pit and ventilation for smudging, a circular shape, incorporation of the four colours and seven grandfather posts, and space for traditional medicines and healers. The Medicine Lodge is designed to be respectful of the traditions and spiritual requirements of the Aboriginal patient population.

www.hsnsudbury.ca

general information Telephones Telephones are available to patients in every room. Patients are free to make unlimited local calls at no charge. Patients will be billed for long distance calls through a third party service provider. Patient telephone numbers are comprised of six (6) digits and include the room number and bed number for each patient.

Example: 6 + the room number + the bed number. For example, if a patient is in room 4100, in bed number 1 the telephone extension will be 641001. Likewise, if a patient is in bed 2, the phone extension would be 641002.

Televisions Personal bedside televisions are available for rent. For more information on this service please dial ext. 4484.

Vending Machines Vending machines are located next to the cafeteria on Level 2.

Visiting Hours Visiting hours are daily from 9:00 a.m. to 9:00 p.m.

• Only two visitors per patient are permitted at one time.

• Children under 12 years of age must be accompanied by an adult and supervised at all times.

• Please check with the nursing staff to discuss visiting options for special care areas such as the Family and Child Program, Critical Care areas, Psychiatry and the Emergency Department. Visitor restrictions will continue to be implemented in specific circumstances such as an outbreak or emergency situation.

Visitor Guidelines Visitors are asked to use good judgment and refrain from visiting if they have any of these cold or flu-like symptoms: • • • • •

Cough Fever Sore throat Runny nose Vomiting

Your full cooperation is greatly appreciated.

www.hsnsudbury.ca

21

Volunteer Services Volunteer Services assists and supports activities throughout the hospital by working hand-in-hand with hospital staff to enhance the foundation of quality care provided to patients. Volunteers are identified by their bright orange or navy vests.

Washrooms Public washrooms are clearly marked and can be found throughout the facility, including the main entrance.

Website and Social Media For more information on our programs and services, or general information about HSN, please visit our website at www.hsnsudbury.ca . You can also get up-to-date information or fun facts about your health by liking us on Facebook (facebook.com/ hsnsudbury) or following us on Twitter @HSN_Sudbury.

Wireless Internet HSN offers free wireless internet in the following locations; Cafeteria, Daffodil Terrace Lodge, Main Entrance, NECC Main Entrance, Pediatric Oncology waiting room.

22

www.hsnsudbury.ca

hospital foundations

Every hour of every day a child and their family leaves the North to receive care else where NEO Kids Foundation raises funds to help our young patients through services, equipment and research.

Our vision is to set a standard of excellence through support and awareness of children’s health.

BENEFITS OF NEO KIDS Increase in services available

Fewer children and families have to leave for care

Reduced wait times

More comprehensive children’s health care in the northeast

Helps attract and retain medical professionals

Make a difference today 705.523.7100 x1234 neokidsfoundation@hsnsudbury.ca neokidsfoundation.ca

Located at Health Sciences North in Greater Sudbury, NEO Kids is Northeastern Ontario’s hub for specialized children’s care.

The goal of NEO Kids is to ensure as many children as possible stay in Northeastern Ontario to get the care they need, in a child-and youth-centred environment that promotes health and well-being.

www.hsnsudbury.ca

23

By inspiring donors, Health Sciences North Foundation raises funds to support health care excellence through the purchase of equipment, the building of facilities and the advancement of life saving research at Health Sciences North.

When you donate to Health Sciences North Foundation, your donation remains in the community to support excellence in patient care, the education of tomorrow’s doctors, state of the art medical technology and innovation, and to provide the best tools for our physicians, staff, researchers and learners.

Annual Heroes for Change Golf Classic supports Mental Health and Addictions Programs at HSN

You can designate your donation to a specific area or department, or you can help fund the highest priority needs of Health Sciences North. You can also recognize a special doctor, nurse, volunteer or staff member who went above and beyond to make a positive impact on your care or that of a loved one through our STAR (Special Thanks and Recognition) program.

For more information or to make a donation, please contact us by phone at 705-523-7130, by email at foundation@hsnsudbury.ca, or visit www.hsnfoundation.com.

Follow us on facebook.com/hsnfoundation and Twitter @HSNFoundation.

24

www.hsnsudbury.ca

hospital foundations

The Northern Cancer Foundation (NCF) was formed in 1992 with the mission of raising funds throughout northeastern Ontario to support the Northeast Cancer Centre (NECC) in Sudbury. Its mandate is to act as the fundraising vehicle for the NECC by supporting leading-edge cancer research initiatives, new equipment purchases and the development of progressive patient care services.

Our much-needed funds are generously donated by personal donations, ‘in memoriam’ gifts, special events, and collaborations with organizations and businesses throughout the northeast. Additionally, the NCF strives to develop relationships at the community level with individuals, organizations, corporations and service clubs who encourage and promote community ownership of the research and cancer care programs delivered at “their Cancer Centre.”

Of the monies raised by the Foundation, a large portion is committed to local research activities. For every $1 raised by the NCF, local researchers are able to obtain an additional $4 in grant monies. Other dollars are used to support the Daffodil Terrace Lodge, breast health, meal supplements for patients, student bursaries and new equipment. Every donation received by the NCF stays in the community to benefit patients and their families treated at the Northeast Cancer Centre.

The ‘Garden of Hope’ (a donor recognition program) was designed to recognize contributions made to the NCF. This symbolic representation of accumulated support is personalized with individual messages in memory or in honour of loved ones. Just as the research and patient programs represent hope in the ongoing battle against cancer, so does our Garden which represents the gifts of hope.

The NCF office is located on level 0 of the NECC, next to the main reception desk.

Drop-ins and conversation are always welcome and appreciated! www.ncfsudbury.com Follow us on facebook.com/ncfsudbury and Twitter @NCFSudbury.

www.hsnsudbury.ca

25

Community Walk-In Clinics After-Hours Medical Walk-In Clinic 705-566-3366 1122 Lasalle Blvd.

Monday to Friday: 4:00 p.m. – 9:00 p.m.

Saturday and Sunday: 11:00 a.m. – 3:00 p.m.

Brady Clinic 705-688-8833 ext. 300 359 Riverside Dr. , Suite 101 Monday to Friday: 4:00 p.m. – 9:00 p.m.

Saturday: 10:00 a.m. – 2:00 p.m.

Garson Walk-In Clinic 705-693-2666 3098 Falconbridge Hwy., Garson *Hours vary call ahead Monday to Friday: 4:00 p.m. – 9:00 p.m.

Saturday and Sunday: 11:00 a.m. – 3:00 p.m.

Northwood Medical Clinic – Azilda 705-522-3380 93 Notre Dame Ave. W., Azilda Monday, Tuesday, Thursday: 8:00 a.m. – 9:00 p.m.

Wednesday and Friday: 8:00 a.m. – 5:00 p.m.

Saturday: 8:00 a.m. – 2:00 p.m.

Sunday: Closed Northwood Medical Clinic - South End 705-523-3380 2009 Long Lake Rd. Monday to Friday: 8:00 a.m. – 9:00 p.m.

Saturday and Sunday: 9:00 a.m. – 9:00 p.m.

Holidays 8:00 a.m. – 3:30 p.m.

(Christmas, Boxing Day, New Years – Closed) Northwood Medical Clinic - Lasalle Blvd.

705-560-2227 1280 Lasalle Blvd., Suite 102, Sudbury Monday to Friday: 8:00 a.m. – 9:00 p.m.

Saturday and Sunday: 9:00 a.m. – 6:00 p.m.

Good Doctors Medical 705-805-0199 1984 Regent Street, Unit 126 Monday, Tuesday and Friday: 9:00 a.m. – 5:00 p.m. Notre Dame Walk-In Clinic Wednesday and Thursday: 9:00 a.m. – 8:00 p.m. 705-671-9797 ext. 4 430 Notre Dame Ave., Sudbury Good Doctors Medical Monday to Thursday 4:30 p.m. – 7:30 p.m.

705-805-0199 2956 Highway 69 N, Unit 2 Primary Medical Centre Monday, Tuesday and Friday: 9:00 a.m. – 5:00 p.m. 705-222-7451 Wednesday and Thursday: 9:00 a.m. – 7:30 p.m. 1485 Lasalle Blvd.

Monday to Friday: 8:00 a.m. – 8:00 p.m.

Lasalle Walk-In Clinic Saturday and Sunday: 9:00 a.m. – 3:00 p.m.

705-222-9038 1813 Lasalle Blvd.

Val East Medical Clinic Monday to Friday: 7:00 a.m. – 10:00 p.m.

705-897-7464 Saturday and Sunday: 9:00 a.m. – 9:00 p.m.

3140-8 Highway 69 North Monday to Friday: 5:00 p.m. – 9:00 p.m.

Lively After Hours Walk-In Clinic Saturday and Sunday: 11:00 a.m. – 3:00 p.m.

705-692-4774 204 6th Ave., Lively *Hours vary call ahead

26

www.hsnsudbury.ca

advertisements

Advertisements Health Sciences North is extremely grateful to all advertisers for helping to make this guide possible. Please note that an advertisement in this guide does not imply an endorsement by Health Sciences North.

Accommodations

House of Kin.................................................. 4 Copper Kettle Guest House...................... 4 Travelway Inn Sudbury............................... 7

Airport Transportation Services

Lockerby Taxi................................................. 1

Artificial Limbs

Physiotherapy

ASAP Physio................................................... 3

Respite Care

The Amberwood Suites............................. 6 Red Oak Villa.................................................. 6

Security Alarm Systems

Helpline........................................................... 5

Sudbury Prosthetic & Orthotic Design.............................................................. 4

Security Control

Cremation & Burial Services

Senior’s Retirement Residences

Ranger’s Cremation And Burial Services Ltd.................................................... 8

Funeral Homes & Chapels

Co-operative Funeral Homes & Chapels........................................................ 5

Hearing

The Northern Hearing Health Centre.... 7

Home Health Services

CBI Home Health.......................................... 4

Hospice

Maison McCulloch Hospice...................... 5

Helpline........................................................... 5 The Amberwood Suites............................. 6 Red Oak Villa.................................................. 6

Social & Human Service Organizations

Meals on Wheels (Sudbury)...................... 6

Taxis

Lockerby Taxi................................................. 1

Womens’ Organizations & Services

Centre Victoria pour Femmes.................. 4

Hotel

Travelway Inn Sudbury............................... 7

Medical Equipment & Supplies

Complete Healthcare Solutions.............. 2

Motel

Travelway Inn Sudbury............................... 7

Nurses

CBI Home Health.......................................... 4

Orthopedic Appliances

Sudbury Prosthetic & Orthotic Design.............................................................. 4

Oxygen Therapy Equipment

Complete Healthcare Solutions.............. 2

DownloaD lockerby Go app FULL GPS COMPUTER DISPATCH AIR CONDITIONED Commercial & Personal Accounts Welcome

www.hsnsudbury.ca

1

Pre-screening for sleep apnea

15A-2037 Long Lake Road, Sudbury, ON P3E 6J9 705-523-9400 or 1-888-523-9401

15A-2037 Long Lake Road, Sudbury, ON P3E 6J9 705-523-9400 or 1-888-523-9401

2

www.hsnsudbury.ca

advertisements

Start your journey to wellness today!

As physiotherapists, we employ sound physiological principles along with evidence based clinical practice by using various physical agents, such as our hands, interferential current, and other modalities to provide the best and most effective treatment to restore you back to your peak performance AS SOON AS POSSIBLE.

CONDITIONS TREATED INCLUDE:

• Athletic injuries • Neck & Back Pain • Car Accident Injuries • Headaches • Dizziness & Vertigo • Jaw Pain • Tendinitis • Arthritis • Work Injuries • Post-operative Conditions • Osteoporosis SERvICES AvAILAbLE:

• Comprehensive Assessment • Comprehensive Education • One-to-one Personal Care • Sport, Industrial & Orthopedic • Physiotherapy • Acupuncture • Gait Analysis • Athletic Taping • Custom Exercise Program • Functional Capacity Evaluation • Job Site Analysis • Functional Restoration Program • Case Resolution • Manual Physiotherapy • Osteoporosis Program • Fall Prevention Program Andy A.S. Wang PT, R.Ac. FCAMPT, CAFCI, BScPT, DSc(C)PT

Sports, Orthopedic & Manual Physiotherapist, Acupuncturist Andy Wang has been using the biomedical approach with evidence-based practice in the prevention and management of sports injuries and pains since 1983.

Andy has been treating many elite athletes nationally and internationally, including Olympic gymnasts and thousands who suffer from various pains and injuries. He would be honored to serve you.

tel. 705-671-7172 fax. 705-671-0870 346 Regent Street, Sudbury, ON P3C 4E2 physioasap@gmail.com www.asapphysiotherapy.com

www.hsnsudbury.ca

3

Free parking hours available Evening Free parking it list No wa

Evening hours available

HOME HEALTH CARE No wait list GY TIC • KINESIOLO

Free parking Evening hours available Free parking No list Evening hourswait available No wait list Ton/ta partenaire

PRAC • CHIROPRACTIC • KINESIOLOGY ne te fais pas confiance, URE THERAPY • CHIRO THERAPY Y PHYSIOTHERAPY • ACUPUNCT ERAP•Y KINESIOLOGY TH PHYSIOTHERAP GE SA AS M PHYSIOTHERAPY THERAPY • CHIROPRACTIC • te critique?

Y PHYSIOTHERAPY THERAPY • CHIROPRACTIC • KINESIOLOGY • MASSAGE THERAPY • ACUPUNCTURE OCCUPATIONAL THERAPY AP ER TH AL Free parking management OCCUPATION C’est difficile de penser • Chronic pain

• MASSAGETHERAPY THERAPY • ACUPUNCTURE OCCUPATIONAL THERAPY Evening hours available THERAPY • ACUPUNCTURE OCCUPATIONAL cs rk conditioning • MASSAGE oti •

• • •

m orth stowait health • Wo • CuNo list b • tibWork conditioning Sports injury reha ular rehab dents• • Private extended health

Private extended

•

à autre chose?

Chronic pain management

• Ves le acci Private extended health Work conditioning Chronic pain management ic assessments• • KINESIOLOGY • Motor vehic Ergon•om • Motor vehicle accidents • Private extended health • Sports injury rehab • Chronic pain management • Custom orthotics PHYSIOTHERAPY• • THERAPY CHIROPRACTIC • Work conditioning IB claims • WS Motor vehicle accidents • Sports injury rehab • •Custom orthotics Instructors • MASSAGE THERAPY ACUPUNCTURE OCCUPATIONAL THERAPY • Yog ists rap the WSIB claims • aErgonomic assessments • Vestibular rehab • • Motor vehicle accidents • Sports injury rehab • Custom orthotics d nce institute cer tifie WSIB claims Titleist perfor• ma Ergonomic assessments • Vestibular rehab essment Centre •

• O WSIB claims Driving Ass Private extended health • Work conditioning Approved MT

• Ergonomic assessments • Vestibular rehab • Chronic pain management ting and treatment

• Motor vehicle accidentsbas • Sports injury rehab • Custom orthotics e tes Titleist performance institute certified therapists • Yoga Instructors elin Titleist performance therapists • Yoga Instructors ncussion certified Coinstitute • WSIB claims • Ergonomic assessments • Vestibular rehab t us nt, contac Titleist performance institute certified • Yoga Instructors ntme poi MTO Approved Drivingtherapists Assessment Centre ap an MTO Approved Driving Assessment Centre k boo to or institute certified therapistsSUPPORT n tio NURSING AND PERSONAL ma for Titleist performance • Yoga Instructors in MTO Approved Driving Assessment For more Concussion baseline testing andCentre treatment ILL Concussion baseline testing and treatment Pour un rendez-vous : D H MTO Approved Driving Assessment HMON RICCentre

K RIDGES

223 baseline Concussion baseline testingConcussion and treatment Stree t, Suitetesting

and treatment

705-670-2517

OA 20 Yonge contact us 107 For more information oruite to 30 book an appointment, For2 ormore information or36to .22 reet, S information to book an appointment, us book an appointment, contact us Stmore ngeFor 905.883contact

Accessible 24/7 GRATUIT ET CONFIDENTIEL

13291 Yo For more information or to book an appointment, contact us 55Home .25 Health mondhill@cbi.ca 905.883CBI rich OAK RIDGES RICHMOND HILL OAK RIDGES RICHMOND HILL OAK RIDGES RICHMOND HILL ges@cbi.ca 13291 Yonge Street, Suite 302 10720 Yonge Street, Suite 223 oakrid

233 Brady Street, Unit 8 & 9 Sudbury, Ontario P3B 4H5 13291 Yonge Street, Suite 302 10720 Yonge Street, Suite 223 OAK RIDGES RICHMOND HILL 905.883.2555 905.883.2236 13291 Yonge Street, Suite 302 10720 Yonge Street, Suite 223 oakridges@cbi.ca richmondhill@cbi.ca aim Phone : 705-523-4008 • Fax: 905.883.2555 905.883.2236 the ms with705-523-2681 13291 Yonge Street, Suite 302 10720 Yonge Street, Suite 223 cise progra exer lized 905.883.2555 905.883.2236 ona visit pers us, and active oakridges@cbi.ca richmondhill@cbi.ca more about 905.883.2236 bines hands-on care s quickly. To learn 905.883.2555

vitieactive personalized exercise programs with the aim actiand combines r daily care Our treatment com Oure treatment oakridges@cbi.ca k to youhands-on bacpain-free and you -fre getting and back to your daily activities quickly. Tooakridges@cbi.ca learn more about us, visit of getting you pain of us online at www.cbi.ca. .ca. us online at www.cbi

richmondhill@cbi.ca richmondhill@cbi.ca www.centrevictoria.ca

eatment combines hands-on care and active personalized exercise programs with the aim ing you pain-free and back Our to your daily activities quickly.

To learn care moreand about us, visit treatment combines hands-on active personalized exercise programs with the aim ne at www.cbi.ca.

Our treatment combines hands-on care and active personalized exercise programs with the aim

of getting you pain-free and back to your daily activities quickly. To learn more about us, visit of getting you pain-free and back to your daily activities quickly. To learn more about us, visit us online at www.cbi.ca. us online at www.cbi.ca.

Traveling to Sudbury for medical care?

Come stay with us! **Newly renovated lounge** Rooms starting as low as $54.99+tax 1889 Regent Street., Sudbury, ON. P3E 3Z7 Local: 705.522.3600 Toll Free: 1.877.633.2374

Our Home is Your Home.

Chez vous c’est comme chez nous.

Visit our new website: www.houseofkinsudbury.ca Charitable Registration No. 889938544RR0001

Cell: (705) 670-2837 “Your Home Away From Home”

Patients and Family Members Love our Beautiful Suites !

thecopperkettleguesthouse.com

4

www.hsnsudbury.ca

Our goals are your goals We do custom foot orthotics, artificial limbs and custom bracing for the whole body.

Approved vendor for ADP, WSIB, NIHB, DVA.

1012 Kelly Lake Rd., Sudbury, ON P3E 5P4

705-670-9990

www.sudburypando.com

advertisements

Our programs and services include: Residential & Pediatric Care Programs Shared Care Program Supportive Care & Grief Services Visiting & Residential Hospice Services

1028, chemin South Bay Road Sudbury, ON P3E 6J7 Tel/tél. : 705-674-9252 info@maisonsudburyhospice.org www.maisonsudburyhospice.org Our programs and services include: Residential & Pediatric Care Programs Shared Care Program Supportive Care & Grief Services Visiting & Residential Hospice Services

1028, chemin South Bay Road Sudbury, ON P3E 6J7 Tel/tél. : 705-674-9252 info@maisonsudburyhospice.org www.maisonsudburyhospice.org Our programs and services include: Residential & Pediatric Care Programs Shared Care Program Supportive Care & Grief Services Visiting & Residential Hospice Services

1028, chemin South Bay Road Sudbury, ON P3E 6J7 Tel/tél. : 705-674-9252 info@maisonsudburyhospice.org www.maisonsudburyhospice.org

Nos programmes et services incluent : Le programme de soins résidentiels et pédiatriques Le programme de soins partagés Services de soins de soutien et de deuil Les services de bénévoles visiteurs et résidentiels

Nos programmes et services incluent : Le programme de soins résidentiels et pédiatriques Le programme de soins partagés Services de soins de soutien et de deuil Les services de bénévoles visiteurs et résidentiels

Nos programmes et services incluent : Le programme de soins résidentiels et pédiatriques Le programme de soins partagés Services de soins de soutien et de deuil Les services de bénévoles visiteurs et résidentiels

www.hsnsudbury.ca

5

RETIRE FROM STRESS. ENJOY LEISURE FOR LIFE. Full Service Suites Available THE AMBERWOOD SUITES 1385 Regent St. S. Sudbury, ON 705.522.5289

RED OAK VILLA 20 Ste. Anne Rd. Sudbury, ON 705.673.0050

DeliVering inDePenDenCe mealS on WHeelS HelPS KeeP YoU inDePenDent in YoUr Home mealS on WHeelS (SUDBUrY) We help clients maintain independent living by offering meal services to those who may be unable to cook meals for themselves.

We offer a wide variety of high quality, healthy, home-cooked meal choices for our clients.

We have both a hot and frozen meal program.

SUBSiDieS aVailaBle YOU CAN BEGIN RECEIVING OUR SERVICES WITHIN 24–48 BUSINESS HOURS

Call 705.525.4554 noW ge t Sta rte D toDaY !

For m ore inF o g o to

www.sudburymeals.org

www.facebook.com/mealsonWheelsSudbury

6

www.hsnsudbury.ca

advertisements

Exceeding Your Expectations at Every Stay!

Located beside Health Sciences North and the Regional Cancer Centre • Complimentary Hot Breakfast – served daily between 7am and 10am at the The Kitchen Table • Complimentary Hotel Guest Parking – just steps to the hospital • On-Site Pantry – open 24 hours, offering a selection of freshly made fare

Tel. 705.522.1122 | 1.800.461.4883 | TravelwayInnSudbury.com TW_HSN_DIRECTORY_AD.indd 1

2017-08-10 3:57 PM

NO REfERRAL REquIREd

The Northern Hearing Health Centre

...providing personalized hearing healthcare, improving communication and quality of life

Hearing Assessments Educational Seminars Aural Rehabilitation Listening Devices Tinnitus Consultations Hearing Aid Repairs

LORRIE MATARAZZO, Au.D Doctor of Audiology Audiologist, REG. CASLPO

5-754 Falconbridge rd., Sudbury, on • 705-222-nHHc (6442) • www.northernhearinghealth.ca

See this publication and more at:

patientdirectory.ca

Quality Healthcare Publications

www.hsnsudbury.ca

7

We are...

everything

print, design

&web ...if you can THINK it, we can INK it!

Tel.: 613-475-2927 • 800-339-5662 15681 Hwy 2, Brighton ON K0K 1H0 info@willowpublishing.com • www.willowpublishing.com

8

www.hsnsudbury.ca