VON Erie St. Clair – Windsor-Essex Site Community Health Guide

Community Health Guide

Your source for VON Canada programs and services in Windsor-Essex.

Dear Reader,

The Community Health Guide has been developed to inform the local community of the health care services provided by VON Windsor-Essex. Our teams of dedicated and passionate staff are ready to help you find solutions that fit your needs as a client or caregiver.

VON offers home care and community support services to enhance each client’s quality of life by providing them with the personal assistance and support needed to make them comfortable in their own home.

What sets VON apart in the home health care industry?

• VON is a registered charitable health care organization that cares for all ages and stages of life.

• VON services are guided by a profound sense of respect for individuals and their right to make choices about and participate in their own care. Our objective is to promote independence in the home and family members are encouraged to be partners in the planning and delivery of care;

• VON Canada is accredited by Accreditation Canada which gives you the peace of mind knowing that you and your family are receiving the highest quality of care available;

Already a VON client? Thank you for being a part of our family. We invite you to read this guide to learn about all the services we offer in case we can assist you further.

If you are not a VON client we invite you to read this guide to find out how we can help your family, or pass it on to someone you know that may need our services.

How can you help your community? VON relies on the support of our community in the form of volunteers, individual donors and corporate donors. Please read page 11 for more details.

We look forward to serving you and the Windsor-Essex community.

Paula Vanthournout Senior Manager, Home and Community Care VON Erie St Clair

Our Mission and Vision

LIVE EVERY DAY

We’ve been leading home and community care in Canada for over a century. We were among the first organizations in the country to offer home care and public health nursing and now, over a century later, we provide home and community support services to over 10,000 people every day across Ontario and Nova Scotia.

OUR VISION

Every life lived to the fullest

OUR MISSION

We help people live in their homes and communities by delivering the caring support that they and their families need.

Our vision and mission reflect our commitment to providing care that helps make every day as full of meaning and hope as possible. As a registered charity and not-for-profit corporation, our business is all about the difference we make in people’s lives. This commitment sets us apart: everything we do is focused on helping people to live their best lives possible. Every day.

We believe that everyone has the right to care regardless of their circumstances. That’s why VON Windsor-Essex works hard to raise donations that are used to bring valued care to our clients and their families.

OUR VALUES

Respect – we support others honestly, openly and fairly. Compassion – we listen and serve with sensitivity, empathy and concern.

Excellence – we commit to everyday improvement in all that we do.

We strongly believe that clients and their families have the right to make informed decisions about their care, and we encourage them to become partners in both the planning and delivery of their care. Personal and cultural values are part of that, and we ensure that every Plan of Care we develop responds to the needs and concerns of our clients and their families.

VON Windsor-Essex is proudly supported by the VON Windsor-Essex Community Corporation and VON WindsorEssex Endowment Foundation. With the help of our funders, donors, volunteers and committed staff, we offer a mosaic of programs and services across Windsor-Essex that provide real hands-on help to seniors, children, youth and adults who need extra support. Together with our clients and their families, we contribute to the health and improved quality of life of Canadians in their homes and communities, where they want to be.

VON Windsor-Essex has been providing home and community care programs for individuals and families in the WindsorEssex area since 1927. Serving a population of over 500,000 there are several unique municipalities within the region including: Amherstburg, Kingsville, Lakeshore, LaSalle, Leamington, Tecumseh.

Our programs are driven by the dedication and hard work of 155 staff and over 250 volunteers. Programs are executed and developed through the support of funding partners, community partnerships, and generous community donations.

This Is Where You Come In!

As a leader in the delivery of innovative, community and home-based care, we are confident our programming fosters quality of life for all our clients, young and old. We work to ensure their needs are being met; from home care to nutrition, reducing social isolation and ensuring clients live every day to the fullest. But we don’t do this alone.

It’s with your support that we are able to strengthen and grow our programs to serve your community.As a registered charity, your support enables us to continue our essential home nursing and support programs for our community’s most vulnerable.

Help VON Windsor-Essex touch the lives of those in need by making a donation today to ensure VON services are available when they are needed most.

Make your gift instantly by visiting www.von.ca or call 519-254-4866 to speak to our Fund Development team!

Immigrant Health Clinic

Our Team

• Multi-Lingual Speaking Nurses

• VON Nurse Practitioner

• Medical Secretary

• Clinical Manager

•

Our Services

• Appointments & Referrals only

• Education on personal care, healthy eating and overall wellness

• Physical Examinations

• Primary Care

Immigrant Health Clinic

• Patients are referred through a clinical connection process to the most appropriate primary care provider

• Patient’s geography and language needs considered when referring to primary care

• Provides a holistic client-centered assessment to each individual

• Education on maneuvering through the health care system of Windsor-Essex

Goals

• Provide both coordination and access to primary care services throughout Windsor-Essex to Immigrants and Refugees

• Refer patients to primary care through a clinical connect process to the most appropriate primary care provider based on need, language and geography

• Facilitate a seamless transfer to a primary care provider after conducting an initial assessment and addressing immediate concerns

• Provide education on healthy living and wellness in multiple languages.

• Create a warm welcome into our health community

Clinic Hours

Monday - Friday 9:00 am - 5:00 pm

Contact Us

Address: 250 Tecumseh Rd. East. Suite 160 Windsor, ON N8X 2R3

Phone: 519-916-4370

Fax: 1-855-634-9584

Nursing Programs

VON Windsor-Essex Nursing Services enable individuals to be cared for with compassion, with dignity and the comforts of their own space. Available 24/7, services can be privately purchased, or may be funded through insurance or government sources. Your VON nurse works together with you, your caregivers and a team of health care professionals to assess your health care needs, and collaboratively develop a personalized plan of care. Every visit will consist of on-going assessment, support for you and your family, encouragement, and holistic care. Your VON nurse is highly trained, experienced in all aspects of community health care. In addition to in-home care, VON provides nursing services throughout the community, where its needed most.

Our nursing services include:

• Shift Nursing

• Wound care

• Intravenous care

• Palliative care

• Acute post-hospitalization care

• Foot care

• In-school health care

• Chronic disease management

• Ostomy care

• Pediatric care

• Peritoneal Dialysis

Private Care Services

Maintaining Independence as we age is important to us all. Sometimes remaining active in our homes means needing that extra one-on-one support to live independently.

At VON we deliver more than health care, we bring peace of mind. That means that when extra care is needed we are there with valuable services tailored to individual needs and budgets. Our trained staff of nurses, personal support workers and other support professionals are available to make up the difference between what is provided and what you need.

Visiting Nursing

The VON nurse works together with clients, caregivers and health care professionals to assess the individual’s health care needs and develop a personal plan of care to meet those needs. Visiting nurses provide service in wound care, diabetes management, medication management, health education and so much more.

Shift Nursing

VON Shift Nursing Services provide nurses in 4-12 hour shifts to enable individuals to be cared for in the comfort of their own home. VON shift nursing services can be purchased privately or may be funded through insurance or government sources if eligible.

Footcare Services

VON Nurses provide assessment, care and advice for clients including the elderly and people with diabetes, who have particular problems looking after their feet.

Contact VON Windsor-Essex to further inquire about these services at 1-855-285-2990 Option 4 or email escintake@von.ca.

eHomecare

eHomecare is an innovative strategy that uses existing and emerging technology to support people to live in their homes safely, and receive the healthcare they require. The eHomecare model pairs an RN, working remotely while connected by technology to a PSW at the bedside of the patient. eHomecare provides overnight respite care, pediatric support, and end of life support for patients in our community.

Chronic Pain Program

Mission:

To utilize a multidisciplinary team approach to develop and implement an individualized care plan for clients living with chronic pain, to facilitate access to appropriate health care services, to enhance quality of life through empowerment

The VON Chronic Pain Program is an Ontario Health funded program that provides services to people who are experiencing chronic non cancer pain and provide them with pain management options and resources within their community. This program provides services in Windsor-Essex, SarniaLambton and Chatham-Kent.

Chronic pain affects all aspect of our lives, both physically and mentally. That is why the Chronic Pain Program is diverse, with different disciplines such as nursing and social work services.

The Nurse Practitioner will review your pain history, your completed diagnostic imaging, your medications and the effects of past and present medical interventions. A focused physical examination will be done when necessary. These findings will allow them to provide you and your healthcare provider evidence based treatment options. Some examples of recommendations include medication changes, exercise programs, various therapies, referral to specialists and specialized procedures.

The Social Worker facilitates Chronic Pain Self-Management Classes as well asprovides one on one counselling support to individuals interested in cognitive behavioural therapy, an evidence based therapy to help patients cope with the difficulties of managing chronic pain.

Eligibility:

1 Experience non cancer related pain

2 Not be considered end of life (palliative)

3 Experience chronic pain, greater than 3 consecutive months

Please have your primary health care provider or supporting community agency fax a referral to the VON Chronic Pain Program. Once your referral is received, you will receive a phone call within 1-2 weeks to arrange an appointment.

Appointments are arranged virtually and at the following locations:

• VON Windsor-Essex Site, 190-250 Tecumseh Rd. E., Windsor

• VON Chatham-Kent Site, 100-190 Stanley Ave., Chatham

• VON Sarnia-Lambton, 1705 London Line, Sarnia

Should you have any questions or inquiries you are welcome to call the Program Intake line 519-945-2931 or toll free at 1-855-419-5200 option 4, Monday through Friday between the working hours of 8:30 a.m. and 4:30 pm.

VON Workplace Wellness

Our workplace wellness programs are customized to meet the needs of your business. A healthier workplace leads to greater employee satisfaction and well being, decreased benefit costs to your organization, increased productivity. Who wouldn’t want to work for a supportive and productive workplace?

Workplace wellness programs can save you money and return up to $8.00 for every dollar invested according to the Industrial Accident Association. Von VON can help you design the right

program for your workplace. Our nurses have the knowledge and expertise as well as the necessary equipment to start your business on the road to success.

Our programs cover an array of topics such as:

• Glucose screening for diabetes

• Blood pressure screening

• Mask fit testing

If you would like more information on how we can support your wellness initiatives contact us at 1-855-285-2990.

Foot Care Services

Our specially trained foot care nurses provide hands-on foot care at our VON clinics, including:

• Assessment

• Clipping and filing of toe nails

• Treatment of corns, calluses, thickened nails

• Preventative foot care for high-risk clients with diabetes, arthritis and circulation problems

• Referral to doctors, podiatrists or other health care professionals as necessary

• Health teaching.

A VON nurse can provide foot care in your home. Call 1-855285-2990 (Press 3) to schedule a home visit.

Station

VON began delivering primary care services to the residents and visitors on Pelee Island in July 2012. We are proud to offer extended opening hours, weekend clinics with a Nurse Practitioner, women’s health screening, chronic disease management and assist EMS with enhanced emergency care.

Pelee Island Nursing Station

1047 West Shore Rd

Pelee Island, ON N0R 1M0

Tel. 519-724-2160

If someone in your family needs urgent care, or on-going health screening, you can trust the medical staff at the VON Pelee Island Nursing Station to be there for you. Emergency Services available 24/7.

This program supports clients who can no longer manage safely in their own homes but with the provision of individualized service, can continue to live independently with on-site assistance & 24 hour availability.

Services include assistance, supervision or training with personal support for washing/bathing, personal hygiene and preventative skin care. Activities of daily living, such as dressing, transferring & positioning, toileting, bowel routine, assistance with eating, assistance with pre-measured medications, medication reminders and exercising.

Clients must have a valid Ontario Health card number to be eligible for the program. They must be able to direct their own care. They must live or be willing to move to a designated Supportive Housing site and meet tenancy requirements to rent an individual apartment. Clients require a volume or frequency of service more than HCCSS can provide, need emergency response availability up to 24 hours a day. Have insufficient caregiver support, and without service, is at risk and would require placement in a long term care facility.

VON has partnered with Lifeline to ensure 24/7 help for our clients. Supportive Housing received referrals from HCCSS.

This program fills a large void in our community that currently exists for frail and elderly who require additional support however do not require long term care. This program reduces hospital visits and continues to accommodate individuals to be able to age in place.

The Home Help program is designed to help isolated seniors, seniors recovering from surgery, frail seniors and those persons with permanent physical disabilities, who do not have access to assistance, remain safely in their home by providing light housekeeping services. Upon acceptance, the client is assigned a Home Helper who can assist with light housework to maintain the functionality and cleanliness of the home. There is a modest fee for this service ranging from $5.00 to $25 per hour dependent on a financial assessment. This assistance may be provided weekly, bi-weekly or monthly. Assistance is flexible and based on individual need.

The program objectives are to assist clients to “age in place” by helping them maintain a safe, hygienic and hazard free home. Our goal is to allow clients to maximize their independence in areas of their choice by allowing us to assist with essential housework. Services may include dusting, vacuuming, laundry, mopping floors, grocery shopping, cleaning of bathroom & kitchen and linen changes. By preventing accidents and encouraging safety, Home Help will reduce the need for untimely admittance to long term care.

The Home Help program receives referrals from HCCSS, community partners, family members, churches, physicians and clients themselves.

Please call 519-254-4866 to apply.

Meals On Wheels

More than just a meal!

The VON Meals on Wheels program is an option that can provide you with the delivery of fresh nutritious hot meals. No contract is required and participation can be short or long term. Our chefs can provide a variety of meal entrees and can accommodate various diet types and texture modifications. Vegetarian, chopped, minced and pureed meals are available upon request.

Each meal includes a soup, entrée, (a protein, vegetable and starch), bread and dessert. Meal fees apply.

In addition to hot meals, frozen meals are available for weekends and holidays.

For consistency, meals are delivered Monday through Friday between 10:45 am and 1 pm by vetted and friendly volunteers. Volunteers who can provide a caring connection, a conversation and a smile when it’s needed the most!

To be eligible, persons can be recovering from an illness, have a disability, are on respite, are receiving cancer treatments, seniors or caregivers.

Subsidization is available to those who qualify and veterans can receive subsidization through Veteran’s Affairs. To apply, please call 519-254-4866 ext. 1

Let the MOW program help you or your loved one regain or assist in their nutritional health and maintain their independence at home!

Testimonial:

“The most important benefit I receive from the Meals on Wheels Program is that it has allowed me to remain living independently in my own home. I also look forward to my daily visits from the volunteers. They always have a way of brightening my day.”

~ Mary (Meals on Wheels Client)

‘DETOUR’

Deterring Emergency Time Offering Urgent Respite

VON DETOUR Program officially began operation on April 12, 2012. This program is designed to provide emergency respite services for a period of up to fourteen (14) days to

Windsor Essex County seniors age 55 years or older; who are exhibiting a mental health problem(s) in maintaining their independence; requiring 24 hour respite supervision from Personal Support Health Workers as determined by the Emergency Department GEMs, Psychiatric Assessment Nurses (PAN), Physicians and Social Work staff in the emergency department. There is no cost to the client when admitted to the Detour Program.

DETOUR Objectives:

• To support the senior’s needs to return home with improved compliance in managing their own care; improved quality of life and independence.

• To assess and optimize linkages between community and professional services, caregivers(s) and family; ensuring a wrap-around service model of care.

• To provide family/caregiver relief.

• To show evidence in the reduction of senior patient Emergency Department visits and hospital admissions thereby directly and indirectly improve access and reduce overcrowding in hospital emergencies.

• To ensure VON alongside Community Support Service and Professional Health partners will meet the growing demands of caring for seniors in our community and across Erie St. Clair.

For more information, please contact VON Windsor-Essex at 519-253-3329.

Adult Day Program

The VON Windsor-Essex Adult Day Program provides all day programming to adults living with Alzheimer’s Disease, dementia, or cognitive impairment living in the community. Programming is provided in a safe, caring environment, focused on abilities as opposed to disabilities, and incorporates social, therapeutic, and recreational activities as well as a hot lunch and snacks throughout the day.

Nursing service available on site as needed reducing the need for hospital/physician visits, all while giving caregivers respite and support as they care for their loved one. Programming runs Monday – Friday from 9am-3pm. For more information, contact us at 519-944-7907.

Cost to attend: $15 per day. Subsidy is available for those in financial need.

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VON SMART Exercise & Fall Prevention Program delivers ongoing fall risk intervention for seniors in the community by delivering FREE exercise programs and fall prevention education.

Who benefits from the VON SMART Exercise Program?

• Adults 55+

• Individuals who wish to learn about fall risk factors and how to reduce their chance of experiencing a fall

• Individuals who wish to maintian and/or improve their strength, balance, social connection and overall wellbeing

SMART in the Community

VON SMART Group Classes led by SMART Certified Instructors take place weekly in community locations near you! Onehour, High/Med/Low Intensity sessions for older adults and seniors. Specialty classes for individuals suffering from chronic conditions such as Parkinson’s, Alzheimer’s, and Brain Injury/ Stroke are also available.

SMART Rest and Retirement

VON SMART group exercise classes are offered within various Rest and Retirement Homes throughout Windsor-Essex.

Hour long sessions are provided at no cost to residents. Class components include warm up and cool down, cardiovascular conditioning, strength training, balance and mindfulness.

SMART In-Home

VON SMART Certified Volunteer lead one-on-one training sessions are offered in your home. This programming is designed for individuals 55+ who have barriers to traditional exercise groups such as low mobility, lack of transportation, limited financial resources, and poor health. Clients are taught 15 simple, yet progressive exercises that help to improve mobility and safely moving through activities of daily living.

*Please note: Registration is required for all VON SMART classes.

SMART Virtual Exercise Program (VEP)

VON SMART group and 1:1 exercise programs are offered virtually both online and offline.  Live, interactive exercise sessions are offered using the Zoom platform where clients participate from the safety and comfort of their home.  For individuals who have no internet access, the VON SMART

VEP offers free tablets which contain a library of exercise sessions and guided fall prevention presentations.  For more information 519-254-4866 Ext 6239

Francophone Primary Care Clinic

Clinique Francophone Pour Nous Joindre

Adresse : 250, rue Tecumseh E, Suite 160

Tél. : 519-916-4370

Téléc. : 1-855-621-7893

HEURES D’OUVERTURE

Du lundi au vendredi, de 8:30 h à 16:30 h

Des services d’approche sont offerts à d’autres endroits dans la région de Windsor-Essex. Communiquez avec nous pour en savoir plus long.

NOTRE ÉQUIPE

• Infirmière praticienne bilingue de VON (anglais et français)

NOS SERVICES

• Diagnostiquer des maladies et des blessures

• Réaliser des examens physiques

• Demander et interpréter des examens diagnostiques

• Fournir conseils et éducation

• Fournir des traitements

• Demander des interventions

• Adresser les clients à d’autres professionnels de la santé et spécialistes

• Prescrire des médicaments

• Gérer des maladies chroniques comme le diabète, la MPOC et l’asthme

• Administrer des vaccins

• Évaluer la santé mentale et fournir les soins nécessaires

À NOTRE SUJET

• Financée par le Réseau local d’intégration des services de santé (RLISS) d’Érié St. Clair

• Services avec ou sans rendez-vous ou sur recommandation

• Organisme sans but lucratif

• Évaluation holistique axée sur le client

The Ontario Student Nutrition Program (OSNP) in the Southwest Region helps provide school-age children and youth with access to nutritious meals and /or snacks in schools and community locations so that they are engaged in their learning, experience a sense of belonging at school, and develop healthy eating habits.

The Ministry of Children, Community and Social Services provides seed funding to fourteen lead agencies who oversee program administration and grants.  The VON, Windsor-Essex is the Lead Agency for the southwest region, working with eight Community Partnerships to support 450+ programs spanning 10 counties including:

• Grey-Bruce

• Sarnia-Lambton

• Windsor-Essex

• London-Middlesex

• Chatham-Kent

• Huron-Perth

• Oxford and

• Elgin

Program delivery is supported by volunteers, and local fundraising is an important part of the OSNP.  For more information, or if you are interested in volunteering or making a donation, please visit www.osnp.ca, www.von.ca or contact your local lead agency.

Make a lasting difference in your community

Join the thousands of VON volunteers who help make communities healthier. If you would like to give back to your community by sharing your time and caring for others, we have a role for you!

Volunteer Opportunities:

• Meals On Wheels

• Adult Day Program

• SMART Seniors Exercise Instructors

We have a role for you!

• Board of Directors

• Fundraising, Charitable Bingo & Special Evets

We will match your interests and availability to a volunteer role that’s right for you. We offer the training you need and will be in frequent communication. Support is always a call away. Here are a few examples of how you can make a difference as a VON volunteer.

Join the volunteer team today www.von.ca/volunteer

Volunteer with VON

Are you looking for a fulfilling volunteer opportunity in the Windsor-Essex area? Choose to Volunteer for VON WindsorEssex and become a proud VON Volunteer!

Volunteers enrich the lives of those they help by providing a warm smile and a friendly face. At VON Windsor-Essex, volunteers are valued, respected and appreciated! Make a Difference in someone’s life today!

Volunteer Opportunities at VON Windsor-Essex:

• Agency Information Booth

• Charity Bingo

• Board of Directors

• Fundraising & Special Event

• SMART Seniors Exercise Instructors

• Adult Day Program

• Office Assistance

• Meals on Wheels

To learn more about these opportunities visit www.von.ca or call 519-254-4866.

Give a gift unlike any other

When you support VON, you’re supporting quality, accessible and affordable home and community care for all. You’re giving the gift of companionship for the lonely, food for the hungry, comfort and dignity at the end of life and care for the most vulnerable.

(Please print):

Name: Street: City: Postal Code:

Donation Amount: q $25 q $50 q $75 q $100 q Other: $_______________

Payment Method: q Cheque q Visa q Mastercard q Other:

Please return completed form to: VON Windsor-Essex 400-4520 Rhodes Drive Windsor, ON N8W 5C2 Choose