Life Lived Forward with Well-Being and Security pg. 3
willow Spring 2021
A W I L L OW VA L L E Y C O M M U N I T I E S P U B L I C AT I O N
Willow Valley Communities A Beacon of Well-Being, Now and in the Future Warm greetings from Willow Valley Communities.
constructed community, SouthPointe at Lakes, are creating a warm and inviting neighborhood with each new Resident’s
As I write this letter for this issue of Willow, our nation
move. Sales of the accompanying SouthPointe Village
continues to be challenged by the COVID-19 pandemic. However, as a nation and at Willow Valley Communities, we have made great strides in overcoming this insidious disease with increased knowledge, testing, and vaccinations. Each day brings us closer to a time when our daily activities will not be so significantly affected by the virus.
apartments are underway with tomorrow’s new Residents selecting their future home here. Plans for Mosaic VIA Willow Valley, our multi-story, mixed-use tower in downtown Lancaster, also continue to progress and give us an optimistic and exciting eye to the future. With each Willow you learn more about Willow Valley
In this issue of Willow, you’ll read stories about Life
Communities and our Life Lived Forward culture. Our
Lived Forward, a phrase Willow Valley Communities uses to describe our philosophy of the vibrant, active, and exceptional lifestyle that our Residents enjoy here. The Life Lived Forward view of senior living was true nearly 40 years ago when Willow Valley Communities was first conceived, and it remains true in 2021. Although the pandemic has made Life Lived Forward look a little different today, Willow
Residents fully embrace this mindset, which is integral to the fabric of our Community. In this issue you’ll read some of their stories. We invite you to connect with them through these pages, and we also welcome you to visit us soon, either virtually or in person. Kind regards,
Valley Communities Team Members continue, as they always have, to be unceasingly dedicated to serving Residents safely and responsibly with well-being top of mind. I’m also inspired by the many new Residents we are welcoming into our communities. Residents at our newly 1
John G. Swanson Chief Executive Officer Willow Valley Living WILLOW
Spring 2021
content s
SPRING 2021
WILLOW VALLEY COMMUNITIES RESIDEN TS: LIFE LIVED FORWARD WITH WELL-BEING A ND SECURIT Y | 3 MOVING TO WILLOW VALLEY COMMUNITIES: SMOOTH A ND EFFICIEN T | 6 NOW IS A GREAT TIME TO EXPLORE WILLOW VALLEY COMMUNITIES: FIND OU T WHY – A ND HOW | 9 LOCAL TA BLE TAKEOU T: GOURMET DINING IN YOUR OWN HOME AT WILLOW VALLEY COMMUNITIES | 1 1 RESIDEN TS H ARVEST SUPPORT FOR L A NCASTER | 13 BEAU TIFUL , OPEN SOCI AL SPACES FOR ALL | 14 STAY FIT, STAY WELL AT WILLOW VALLEY COMMUNITIES | 17 “A GREAT SIGN OF HOPE”: COVID-19 VACCINATIONS AT WILLOW VALLEY COMMUNITIES | 19 LIFECARE: SECURIT Y FOR THE FU TURE | 20 A NNOUNCING MOSAIC VI A WILLOW VALLEY: A VIBR A N T MIXED-USE TOWER IN L A NCASTER CIT Y | 21
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Front Cover: Residents Donald and Vivian Doolittle. Full story on page 3.
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Jean and Coleman Harris
WILLOW VALLEY COMMUNITIES RESIDENTS: LIFE LIVED FORWARD WITH WELL-BEING AND SECURITY As the COVID-19 pandemic moved on throughout 2020,
Communities during the COVID-19 pandemic. “Willow
Residents and their families looked to Willow Valley
Valley Communities’ leadership team made strategic
Communities with confidence for support and guidance.
decisions that took quick action to protect Residents
Many Residents found comfort living at one of the largest
and their Team Members from the virus,” Coleman said.
senior living communities in the nation with a tradition of
The Harrises said they appreciate the transparency and
excellence and expertise spanning more than 35 years.
immediacy with which Willow Valley Communities
In response to the pandemic, Willow Valley Communities’ 1,400 dedicated Team Members pivoted processes quickly
communicates both in writing and through their weekly COVID-19 Update broadcast.
and creatively to ensure that Residents continued to receive
The couple also noted they feel more comfortable living in
the same concierge-type services they are used to — all
a community rather than alone in their single-family home,
while remaining safe. Programs were brought online or
where they had to worry about house maintenance, meal
held in new, socially distant ways to keep Residents
preparation, shopping, and more. The Harrises are impressed
engaged, connected, and yes, happy. Residents have
with the expertise of Willow Valley Communities’ Infection
remained free to make their own decisions so they can
Prevention Manager, Pamela Kinsey, who works full-time
live their lives based on the expert leadership provided by
on processes to help mitigate the virus. They have learned
Willow Valley Communities.
a lot from Pam as she continually updates Residents on the
Here is what just a few of them had to say about Life Lived Forward in this most unusual time. Jean and Coleman Harris Strategic Decisions The Harrises moved from Northern Virginia in 2012 and said they have felt “blessed” every day at Willow Valley 3
ever-changing COVID-19 science and numbers in the county, state, and nation. Coleman and Jean also stressed that though the above points are important, nothing is more significant than knowing that the total focus of all Team Members is on the Residents of Willow Valley Communities. “The key,” they said, “is their
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work ethic, dedication, education, skills, motivation, and the
We are not losing the energy…We are just approaching
difference they make day in and day out twenty-four hours
it differently.”
a day.”
Betty continued, “I so treasure how Willow Valley
Betty Price
Communities is balancing vibrancy with keeping us safe.
Approaching Vibrancy Differently
Willow Valley Communities is doing a tremendous job in
Betty moved to Willow Valley Communities from outside of Washington, DC in 2018, retiring from a 26-year career with
helping us make the right decisions in the healthiest ways possible.”
the US Air Force. She said COVID threw a monkey wrench
Donald and Vivian Doolittle
into her normally busy life at Willow Valley Communities,
Expert Guidance
but she has adjusted. “We can’t get together the way we are used to,” Betty explained, “but I have been so pleased with how Willow Valley Communities has been able to continue that same engagement and vibrancy to the fullest extent possible.”
The Doolittles, originally from Bergen County, New Jersey, moved to Willow Valley Communities from Charleston, South Carolina in 2018. They were first attracted to Willow Valley Communities by the financial peace of mind of Lifecare, but during the COVID-19 pandemic, the Doolittles
Betty said she continues to be challenged mentally,
said they have appreciated the expert guidance they are
spiritually, and emotionally — albeit virtually — by all
receiving. Weekly COVID-19 updates broadcast through in-
Willow Valley Communities departments. She highlights the
house television and daily updates guide them to make their
online fitness classes in particular. “I really enjoy those,” she
own informed choices.
said, “especially the daily live fitness classes on Facebook.
Donald and Vivian Doolittle
Brian and Dottie Giersch
Willow Valley Communities is doing a tremendous job in helping us make the right decisions in the healthiest ways possible.
Betty Price
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Betty Price, Resident 4
Steuart and Brenda McCleaf
The Doolittles enjoy Willow Valley Communities’ meal and
Communities volunteering with the Community Outreach
grocery delivery services, and special dinner takeout from
and Sneakers for School programs, and Brenda volunteers for
Willow Valley Communities’ gourmet restaurant, Local
dementia and personal care Residents and the Scholarship
Table. Donald continues to practice his skills at the golf
Program for Team Members. Steuart enjoys a social
simulator at The Clubhouse, and they both savor long drives
membership at a nearby golf club, and Brenda is a member
throughout Lancaster County. A benefit the Doolittles have
of the Willow Valley Communities Ladies Luncheon
discovered is supporting local Lancaster businesses, as they
Committee. “We’re looking forward to getting back to all
have had the opportunity to try many new restaurants by
those activities,” exclaimed Brenda. “If someone needs a
ordering takeout. “There are so many that have been on our
volunteer, we’re ready.”
bucket list to try. Now is the time to do it,” they agreed.
Brian and Dottie Giersch
The extended Doolittle family has enjoyed many visits to
The Best Place They Can Be
Willow Valley Communities and to the greater Lancaster
Brian and Dottie Giersch, originally from Maryland,
County area. For now, those visits have paused, but the
and retired to North Carolina, moved to Willow Valley
family takes comfort in knowing that their parents are
Communities in 2018. They noted that COVID-19 has been
secure. “Our children know we are not on our own,”
difficult for everyone across the country — but agreed
said Vivian.
that Willow Valley Communities has been “amazing with
Steuart and Brenda McCleaf
maintaining an environment that protects us all.” Their
Staying Ahead of the Curve
daughter, a professional in the healthcare industry, told them that she thought they are in the best place they can be,
The McCleafs relocated from Cherry Hill, New Jersey to Willow Valley Communities in 2017. Because they devoted a number of years to caring for older family members,
affirming their decision to make Willow Valley Communities their home.
moving to a senior living community made sense. “Not
Dottie listed all of the activities Willow Valley Communities
relying on others is important to us,” said Brenda. Both
has arranged online and through the in-house television
McCleafs agreed that Willow Valley Communities is doing
broadcast “keeping us happy and healthy.” Fitness classes all
an excellent job managing the pandemic, staying ahead of
day long, as well as Facebook Live fitness classes, keep the
the curve with their decision-making process. They noted
Giersches moving. Education classes every day keep them
that Willow Valley Communities has not only adhered to,
learning, and the nightly movies keep the couple entertained.
but many times surpassed recommendations put forth by
Dottie also remarked on the number of new people she’s
the Centers for Disease Control. “We appreciate Willow Valley Communities’ efforts to make us feel comfortable and protected during these unprecedented times,” they said. The McCleafs are typically active at Willow Valley 5
met just by her increased walks along the campus’s trails. “Willow Valley Communities has done a tremendous job in keeping us actively engaged mentally, as well as keeping us physically healthy with exercise and healthy meals,” she said.
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MOVING TO WILLOW VALLEY COMMUNITIES: SMOOTH AND EFFICIENT Willow Valley Communities adjusted processes throughout
Christine and Dale Orth, from Berks County, Pennsylvania,
COVID-19, keeping the well-being and safety of Residents
were the first Residents — along with their beloved
and Team Members as our top priority. When it came to
Wee-Chon dog, Yaz — to move into Willow Valley
the process of new Residents moving in, we quickly put in
Communities’ new SouthPointe at Lakes villa neighborhood.
place specific measures to help ensure and maintain a safe
They arrived last August. Christine said the moving
environment for all, without making it more complicated.
processes were very efficient. “The movers were in and out in
There are always new Residents excited to begin their new
no time!” she exclaimed.
Life Lived Forward at Willow Valley Communities, and our teams are ready to make that transition seamless.
Several Willow Valley Communities teams were involved with welcoming the Orths to their new residence, and
It starts with the moving companies. Movers coming to
everyone practiced safe protocols. Members of Willow
Willow Valley Communities are instructed to follow a
Valley Communities’ Maintenance and Housekeeping Teams
specific set of guidelines to ensure the well-being of all
introduced themselves, and their Resident Mentor also
during the move. Everyone entering our campus must go
greeted them. A neighbor left beautiful flowers with a kind
through a screening process. This consists of a Willow
note on their front porch. The Orths said they not only felt
Valley Communities Team Member taking temperatures
welcomed, but also safe, as everyone did what they were
and asking questions of each person in the vehicle regarding
supposed to do while meeting with them. Christine added
recent travel, physical signs or symptoms of illness, and any
that there was one aspect of the move that she and her
direct contact with someone with a confirmed case or under
husband especially appreciated: “We thoroughly enjoyed
investigation for COVID-19. Entry will not be permitted
the complimentary lunch delivered to us by the Culinary
to anyone who answers “Yes” to any of these questions.
Team in the middle of unpacking. What a delicious way
Everyone on Willow Valley Communities’ property must also
to recharge!”
wear a mask at all times.
The movers were in and out in no time! Christine Orth, Resident
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The Orths added that the data they receive from Willow
look forward to taking full advantage of activities and clubs.
Valley Communities, especially from Infection Prevention
Dale enjoys working in one of Willow Valley Communities’
Manager Pamela Kinsey, allows them to make their own
four campus woodshops, and Christine, an accomplished
decisions about their lifestyle. “We are glad for the
psaltery player, plans to join the Dulcimer Club. Yaz loves
COVID-19 Update broadcast from Willow Valley
his walks on the many trails near their home and always
Communities,” Christine noted. “It is very helpful. It
greets friends along the way.
helped us make decisions about visits during the holidays.”
The Orths particularly relish their new maintenance-free
The Orths are enjoying their new home and value the
lifestyle — especially when it snows. Christine explained
convenience of their new lifestyle. They live across the street
while chuckling, “Dale no longer has to plow the quarter-
from the Willow Valley Communities Cultural Center and
mile driveway at our home!”
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New Construction at Willow Valley Communities Introducing
SouthPointe Village
Willow Valley Communities’ newest community, SouthPointe Village, will be home to 120 brand new, luxury apartments. This is your last opportunity for new construction at our existing Willow Valley Communities campus. You’ll enjoy the many amenities, carefree lifestyle, and Type-A Lifecare that makes Willow Valley Communities the ideal choice for today’s senior living. Now is your opportunity to be among the first to make your selection. Reservations are being taken now. SouthPointeWVC.org Lancaster, PA | 800.770.5445
NOW IS A GREAT TIME TO EXPLORE WILLOW VALLEY COMMUNITIES: FIND OUT WHY — AND HOW Willow Valley Communities’ Manager of Sales, Margie
Margie has also found that Willow Valley Communities’
Seagers, has been pleasantly surprised by the recent
35-plus years’ reputation of excellence in senior living means
increased interest she’s received from prospects wanting to
even more now to seniors — especially Baby Boomers. She
learn more about life in our communities. As 2020 came to a
said that Lifecare, Willow Valley Communities’ financially
close, she found many seniors in a reflective mood, examining
smart contract that promises supportive care, if ever needed,
where they had been, where they are now, as well as where
without an increase to monthly service fees, especially
and how they want to spend the next phase of their lives.
has caught their attention. Baby Boomers traditionally
“I’ve been hearing from seniors that they want the increased support from a community they can trust,” Margie said. She added that the people she’s been hearing from have been doing a good job at staying safe in their own homes, but over time it’s gotten pretty lonely. It’s also been difficult to have consistent services on their own during the pandemic.
want to feel empowered to make their own decisions, and they’ve spent their time researching. They desire a secure community environment, but they want the facts, and Willow Valley Communities has several ways to tell them more about what senior living options are available to them. “We are happy to have that conversation, in person or online, to give them all the information they need to make a decision
“As much as people say they can depend on their adult
that is right for them,” she said.
children or close friends to help them, there does come a time when that person is unable to help because of their own
Margie said she’s had many visitors who have come to
family obligations.”
Willow Valley Communities during the COVID-19 pandemic
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for a safe, socially distant, in-person informational meeting. “The process is very easy,” she explained. “Everyone goes through our screening process at the Cultural Center just two minutes away from the Welcome Center, where we then can meet.” The Welcome Center has specially adapted, socially distant — and private — meeting areas. Prospects can comfortably meet with a Sales Counselor and get all the information they need about becoming a Resident at Willow Valley Communities. Tours are available for those interested in seeing more. For those who prefer a virtual meeting from the comfort of
Willow Valley Communities’ Sales Counselors are known for their thorough knowledge of senior living and are able to explain all options thoroughly during an online meeting.
their own home, that is also easy to arrange. Willow Valley
Margie Seagers, Manager of Sales
Communities’ Sales Counselors are happy to arrange an online Zoom meeting at a prospect’s convenience. “And it’s as detailed as an in-person meeting,” Margie noted. “Willow Valley Communities’ Sales Counselors are known for their thorough knowledge of senior living and are able to explain all options thoroughly during an online meeting.” She also said that, if needed, Sales Counselors can show close-up features of a specific residence, virtually, to a prospective Resident. Plus, virtual tours of Willow Valley Communities’ campus are always available online at WillowValleyCommunities.org. “It’s almost like being right here!” Margie quipped. If you’re considering a move to a secure senior living community, Willow Valley Communities is ready to provide all the information you need, whenever and however you wish. Whether it’s in person, online by appointment, or through WillowValleyCommunities.org, Willow Valley Communities is available to help you imagine your Life Lived Forward.
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Left to Right: Server James Stoltzfus, Executive Chef Josh Manny, General Manager Mary Ellen Davis
LOCAL TABLE TAKEOUT: GOURMET DINING IN YOUR OWN HOME AT WILLOW VALLEY COMMUNITIES Before the emergence of COVID-19, Paul and Cheryl Reid’s
anyway. They always enjoyed the unique cuisine prepared
typical Friday night routine at Willow Valley Communities
with fresh, farm-to-table ingredients by Local Table’s
was set. They would meet up with friends at The Clubhouse,
Executive Chef, Josh Manny. Plus, they wanted to show
practice dance routines together in the sports center, and
support for the restaurant and its team.
then walk upstairs to enjoy a delectable dinner together
But something surprising happened. Because of Local Table’s
at Local Table, Willow Valley Communities’ full-service gourmet restaurant known for exclusive, eclectic culinary experiences. This became such a habit that as the weeks went by, the Reids and their fellow Residents became known as “The Friday Friends.”
celebrations with family and friends, and times when only the best and ultimate service will do. Fast forward to early
disappointed that they were no longer meeting with their “Friday Friends” in person, but decided to order takeout 11
takeout routine evolved into Friday and Saturday night Date Night!
dinner. They pull out their best linens, china, silver, and
go-to venue for special occasion dinners, memorable
Table transitioned to takeout only. Paul and Cheryl were
touches from the Reids, the couple’s simple Friday night
Here’s how it goes. First, Paul and Cheryl dress up for
Located in The Clubhouse, Local Table is Residents’
2020 and COVID-19, and like many restaurants, Local
extreme attention to detail, coupled with a few thoughtful
candles and set the table. They put their dinner plates in a warm oven and chill their salad plates. At about 5:45 you’ll see them drive up to the circular entrance of The Clubhouse, where a smiling Mary Ellen Davis, General Manager of Local Table, greets them and places their dinners in the backseat.
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When the Reids return to their residence, they put on soft
than intricately plated, more delicate dishes,” he explained.
music, dim the lights, and light the candles. They’ll enjoy the
“But our goal remains the same as always: to deliver a high-
cocktail that they’ve brought back from Local Table and then
quality, delicious, and very special meal.”
perhaps open a bottle of wine. They’ll transfer their carefully packaged meals to their prepared plates and spend the rest of the evening lingering over dinner — and each other.
James also has a very important job. He carefully triplechecks every order, every bag, and every package before Mary Ellen takes them out to Residents’ vehicles. “I want to
This is exactly how the team at Local Table imagined
make sure everything is there as ordered and that everything
it would be when they originally started planning the
is absolutely perfect,” he said.
transition to takeout service. Mary Ellen, along with Josh
Mary Ellen said she is very pleased with the level of activity
and Server James Stoltzfus, have successfully reimagined their gourmet menu to gourmet takeout. Mary Ellen said that although they have had to modify their menus somewhat, everything is still just as fresh and personally prepared by Chef Josh. “Just as it’s always been,” she said. “We specially select foods that will travel well, and as always, we are still sticklers for service and details.”
Local Table is experiencing through takeout service. She is thankful that she gets to see Residents every weekend, even though it’s only for a quick curbside greeting. She also noted that Willow Valley Communities’ newest Residents, those from the SouthPointe at Lakes community, are also enjoying takeout from Local Table, and she is enjoying meeting them at pickup.
Chef Josh, who is widely known for his creative culinary
Still, Mary Ellen can’t wait to open fully and give Residents
presentations, also had to rethink his plating repertoire. He said he decided to move toward more of a comfort food menu. “Items like hearty cuts of meat with simple sides or baked pasta dishes hold their integrity better during travel
that full, elegant Local Table gourmet experience in the restaurant. With eyes sparkling, she said, “Just wait until we are fully open! The Local Table Team can’t wait to wow them!”
Cheryl and Paul Reid pick up dinner for their Saturday night Date Night.
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RESIDENTS HARVEST SUPPORT FOR LANCASTER Willow Valley Communities Residents have always been
Resident volunteers Suzy Davis, Mary Stehman, and Mary
avid gardeners and have always been generous with donating
and Dick Guttendorf met weekly to pick, package, and
their harvests to area food banks. But during COVID-19,
deliver the produce. Other Residents added to the donations
their donations were needed even more due to the increased
from their personal vegetable plots on Willow Valley
number of families impacted financially by the virus.
Communities’ campus or purchased extra produce to donate. “Being food insecure is not a choice,” stated Suzy Davis.
Last spring, Residents quickly got to work purchasing seeds and plants. They dedicated six plots of Willow Valley Communities’ fertile gardens to growing vegetables to help support needy families. Throughout the summer and fall,
“I feel blessed to have made the garden connection.” Mary Stehman said she finds it “extremely rewarding to be helping others during these trying times.”
they donated hundreds of pounds of produce to the Solanco
The Solanco Food Bank was originally created to address
Food Bank in Quarryville, just 10 miles south. The donations
food insecurities in southern Lancaster County and has
made a tremendous impact, helping to support 580 families
grown into a ministry that also helps families connect to
in Lancaster County.
resources that can ensure their sustainability. When asked how she felt about Willow Valley Communities’ donations,
Donations included tomatoes, corn, eggplant, peppers,
Teresa Dolan, Executive Director of Solanco Neighborhood
squash, lettuce, string beans, potatoes, beets, cabbage, cauliflower, carrots, cucumbers, onions, and more. Manor Resident Carroll Adams managed the plots, while fellow
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Ministries, exclaimed, “The amount and quality of produce we receive every week is amazing — Thank you, Willow Valley Communities!”
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BEAUTIFUL, OPEN SOCIAL SPACES FOR ALL The Willow Valley Communities Grounds Team is
Joel Schock, Manager of the Willow Valley Communities
responsible for our meticulously landscaped campus. Miles
Grounds Team, pays close attention to our outdoor spaces.
of meandering pathways for walking, running, and biking
Not only does his team maintain our campus beautifully
beckon Residents and their families to enjoy. Welcoming
throughout the four seasons, they also help keep them safe.
benches are scattered throughout for those who simply want
Tools for disinfection and hand sanitation are conveniently
to sit, relax, and take in nature. Residents have plenty of
located for Residents’ use. “We want to be sure Residents
beautiful open spaces to relish, all while remaining socially
have what they need to remain healthy as they enjoy the
distant. Everyone adheres to safety protocols, and everyone
outdoors,” Joel explained, “especially those who are working
understands what they need to do in order to protect
in the garden plots.”
themselves and their fellow Residents.
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But What About the Dogs? interaction with their dog friends.” Lynnette admitted she
Safety steps have also been taken at Willow Valley
also missed those visits.
Communities’ two active dog parks on campus to protect Residents and their four-legged best friends. Additional,
However, the Willow Valley Communities Dog Club
separated seating areas were installed, and signs were posted
continued to meet via Zoom, and that was a great
to remind about masks and social distancing.
opportunity for Lynnette and all Willow Valley Communities dog parents to continue to socialize and discuss COVID-19.
Lynnette Olson and her two dogs, Tony, a 12-year-old
The Willow Valley Communities Dog Parks Facebook
Papillon, and Lily, an 11-year-old Japanese Chin, are
page is another forum for information and ideas. “The dog
frequent visitors to the dog parks. When COVID-19 was first emerging, all three of them had to change their typical daily exercise routine that always included a romp in the
owners here are such a responsible and sharing group,” Lynnette said.
park with friends. “There was not much information about
We know now that COVID-19 is not the danger to dogs that
the virus’s effect on dogs,” Lynnette explained. “So to be
it is to humans, so Lynnette, Tony, and Lily, along with their
extra cautious, we only visited the park when no one else
friends, have resumed their daily dog park routine. As an
was there. I didn’t want the dogs interacting with other
extra safety precaution, Lynnette brings hand sanitizer and
dogs or people because so little was known about the virus’s
washes the park’s toys and water bowls regularly.
transmission in the beginning.”
But it seems Lynnette now has another challenge: “Too
Lynnette said it didn’t take long for Tony and Lily to become
many hours on the sofa and not enough dog park sessions
gloomy. “They didn’t understand why, even on walks, their
have resulted in two out-of-shape little dogs — along with
human friends could not pet them and they couldn’t have
their owner!”
The dog owners here are such a responsible and sharing group. Lynnette Olson, Resident
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STAY FIT, STAY WELL AT WILLOW VALLEY COMMUNITIES Willow Valley Communities’ Wellness Manager, Pam
matter what the situation is. They work and rework specific
Schorr, is in awe of our Fitness Team. “They are incredibly
healthy protocols for everyone to follow while using the
dedicated, extremely flexible, and will do whatever it takes
Fitness and Aquatic Centers:
to serve Willow Valley Communities Residents — even
y
during a pandemic!”
An app, Living Forward, was created for Residents to easily sign up for allotted days/times for the
And nothing tested the Fitness Team’s flexibility and
Fitness and Aquatic Centers in order to promote
dedication more than the COVID-19 pandemic.
safe social distancing at all times. Participation limitations are set in place to limit occupancy, and
When COVID-19 first started to emerge, Willow Valley
during personal training, the instructor and Resident
Communities’ Fitness and Aquatic Centers were closed.
are to maintain a six-foot distance at all times.
They reopened, but along with all gyms in Pennsylvania, were later ordered closed again by the governor. Through it
y
Hand sanitizer is plentiful throughout the Cultural
all, Pam says her team remained poised and ready to help
Center, where the Fitness and Aquatic Centers are
Willow Valley Communities Residents keep up their
located. Usage is encouraged for everyone during
fitness regimens.
their time at the Fitness Center.
The team continues to meet regularly to review protocols at
y
Masks are required to be worn at all times in the
the Fitness and Aquatic Centers, deciding what needs to be
Cultural Center. In the Aquatics Center, masks are
done to make staying fit easy and safe for Residents — no
required when Residents are not in the pool.
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y
y
Since exercise classes have been paused at the
and any items on the desk, including computer
Aquatics Center, laminated instructional cards
keyboards, are cleaned with an ultraviolet wand,
are available throughout the exercise pool area for
and the entire area is also thoroughly disinfected
Residents to refer to during their workouts.
with a cleaning solution. In the Aquatics Center, chairs, door handles, restrooms, pool railings,
Residents typically maintain a record of their
workout cards, bins, and aqua jogger belts are
workouts on cards kept at the Fitness Center. Copies
sanitized after each session.
of these cards were made and are now kept at Residents’ homes. y
The entire Fitness and Aquatic Team is dedicated to the
As is usual, every Resident must thoroughly wipe down the exercise equipment after they are finished with it. But now, after each workout session, the Fitness Team also sanitizes each piece of equipment, along with clipboards, pens, and baskets. The desk,
Residents of Willow Valley Communities. They understand how motivated they are to Live Life Forward — Mind, Body, and Spirit — and they are committed to doing everything they can to help them continue their regimens in the safest and healthiest possible way.
They are incredibly dedicated, extremely flexible, and will do whatever it takes to serve Willow Valley Communities Residents – even during a pandemic! Pam Schorr, Willow Valley Communities Wellness Manager
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Infection Prevention Manager Pamela Kinsey and Vice President of Healthcare Kendall Hunsicker
“A GREAT SIGN OF HOPE” COVID-19 VACCINATIONS AT WILLOW VALLEY COMMUNITIES The Centers for Disease Control’s recommendations for
Kendall Hunsicker, Vice President of Healthcare Services at
the COVID-19 vaccine include a phased distribution that
Willow Valley Communities, echoed Pam’s sentiments and
prioritizes healthcare workers and skilled care Residents.
added, “This is the beginning. We are very excited to offer it
Willow Valley Communities was pleased to be among the
to our Residents and our team.”
first in Lancaster County to administer the COVID-19 vaccine on Monday, December 28, 2020. Over 300 skilled care Residents and Team Members at The Glen at Willow Valley received the vaccine. Two weeks later, on Wednesday, January 13, 2021, skilled care Residents and Team Members at Lakeside received their vaccine.
Sandy Wilson, Manager of Volunteer Services at The Glen. “I was excited,” she said. “At first, I might have been a little nervous, but Willow Valley Communities has been great about putting out a lot of information ahead of time, so I was able to read up on it and learn all about it. Now I feel very
Willow Valley Communities had previously registered for early distribution of the vaccine, remaining committed
confident about it.” “It’s not quite going to take us back to where we were a year
to expedite its administration. “It’s a great sign of hope,” said Pamela Kinsey, Willow Valley Communities’ Infection Prevention Manager.
One of the first Team Members to receive the vaccine was
ago,” Pam continued, referencing lifestyle practices. “But this vaccine is that one step we can take today to protect all of us and get us closer to the end of this pandemic and into a new normal. That is what this is all about.”
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LIFECARE: SECURITY FOR THE FUTURE Residents Armand and Barbara Weller, originally from
Our Type-A Lifecare contract helps protect you from the
Pennsylvania, lived in Florida for twenty years, Armand as
ever-escalating costs of long-term care. In contrast to some
a pastor near Clearwater and Barb a constitutional lawyer.
other communities’ fee-for-service contracts, which often
When Armand retired in 2012, the Wellers decided to move
charge a daily rate that quickly adds up and can deplete
back to Pennsylvania. They had grown tired of the Florida
assets, Willow Valley Communities’ Lifecare contract offers
heat, and the threat of hurricanes was always looming.
financial predictability. The Lifecare value is amplified by
They missed the four seasons, and Barb especially missed
the exceptional, compassionate care you’ll receive to fit your
snow. Also, they said, they just simply missed the beauty of
needs, giving you seamless access to a range of supportive
Lancaster County.
living environments, including personal care, nursing care, and memory support.
After exploring senior living options, they chose Willow Valley Communities. Armand said that one of the main
Willow Valley Communities Residents love their Lifecare
things that drew them here was Willow Valley Communities’
contracts and say they and their families are grateful for the
Type-A Lifecare contract. The Wellers had long-term care
safety net for the future with no increased monthly fee or
insurance, but after looking at their contract, they decided
worry. They know what their costs are going to be. Residents
they could cancel it. “We saved money because we didn’t
advise other seniors who are exploring communities to ask
have to pay that premium anymore.” In his words, “It’s all
one simple question:
taken care of at Willow Valley Communities.” The Type-A Lifecare contract is Willow Valley Communities’
“What happens to my monthly fee if I ever need additional care?”
comprehensive promise that provides you with short- or long-term care, if you ever need it, without increasing your
Armand admits Lifecare wasn’t the only thing that drew
monthly service fee. When you come to Willow Valley
him and Barb to Pennsylvania and to Willow Valley
Communities as an Independent Living Resident, your
Communities. There was one other thing: “Yes — we missed
one-time entrance fee and ongoing monthly service fee
the seasons, and yes, we missed the snow. But at Willow
include personal care, skilled nursing care, and memory
Valley Communities, I don’t have to shovel it!”
support care if ever needed. Additionally, a portion of your entrance fee and monthly fees may be tax deductible as a medical expense.
Yes – we missed the seasons, and yes, we missed the snow. But at Willow Valley Communities, I don’t have to shovel it! Armand Weller, Resident
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Spring 2021
ANNOUNCING MOSAIC VIA WILLOW VALLEY: A VIBRANT MIXED-USE TOWER IN LANCASTER CITY Willow Valley Communities has announced plans for Mosaic
a wine cellar and tasting room, a ballroom, and a small
VIA Willow Valley, a multi-story, mixed-use tower slated for
movie theater, among others. In addition, Mosaic’s amenities
development in downtown Lancaster. The location is at the
will be available to Residents at Willow Valley Communities’
site of the former LNP (Lancaster Newspapers) production
main campus, and amenities at the main campus, such as
facility at the northwest corner of the intersection of Queen
The Cultural Center and The Clubhouse, will be open to
and Vine Streets, an area also known as “Lancaster’s
Mosaic Residents. Continuous, free shuttle service will link
Southern Gateway.”
the two locations.
The new structure will be 20 stories tall, featuring 147
Willow Valley Communities Residents will also be able to
residences and exclusive amenities for age-qualified
enjoy a revitalized Southern Market, located across the street
Residents 55 and older, as well as street-level restaurants and
from Mosaic. In its partnership with Southern Market’s
establishments that will be open to the public. The existing
new owner, Lancaster Equity, Willow Valley Communities
structures on the site — dated and in disrepair — will be
is playing a leading role in the revitalization of the iconic
demolished and replaced with the new construction. The
farmer’s market. The plan for Southern Market is to restore
historic 18th-century Jasper Yeates House, also located on the
the largely dormant structure to its former splendor and
tract, will be preserved. Pre-sales of the new residences are
create a bustling food hall on the ground floor. The food
slated to begin in late spring of this year, with construction
hall will be open to the public and serve as a small business
anticipated to begin in late 2022.
incubator, allowing culinary start-ups the opportunity to gain valuable experience and visibility. The project will
Willow Valley Communities has been working with the
help a wide variety of culinary businesses create new
globally renowned architectural firm Gensler on building
jobs, and will become a popular casual dining destination
design, space uses, and programming. As seen in the
for Lancaster. Some of these new uses are set to become
renderings, glass is the most prominent siding material. Roof surfaces at various levels of the structure will feature
available in late 2021.
terraces and rooftop gardens, which will be visible from the
John G. Swanson, CEO of Willow Valley Living, the
street level. The porte cochère for vehicles will be accessed
management company for Willow Valley Communities,
from Vine Street, with additional pedestrian access points
stated, “Our existing communities are home to nearly 2,400
on Queen Street. Parking for Resident vehicles will be in
Residents originating from 40 states across the US, and while
reserved spaces at the adjacent Steinman Park Garage, which
many of our prospects desire suburban living, others prefer
will be accessible by an elevated walkway.
more urban experiences. We think there’s going to be strong demand for Mosaic VIA Willow Valley. There’s nothing like
Mosaic’s spacious apartments, all of them two or three bedrooms, will range in size from 1,600 to 3,300 square feet.
it on the East Coast.”
Amenities will include rooftop gardening and dog run areas,
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600 Willow Valley Square Lancaster, PA 17602
The Willow Valley Way For over 35 years, Willow Valley Communities has been dedicated to helping people pursue exceptional lives. Our mission is simple: to inspire each person to embrace the possibilities of a Life Lived Forward. We are committed to innovative programming, operational excellence, and prudent financial practices. Our communities provide the security of Lifecare, which includes short- and long-term care should you need it later
— with no change to your monthly service fee due to the increased level of care. And we are grateful to have been affirmed for our efforts. In addition to the many awards and recognitions we receive every year from various organizations, we consistently receive an “A” rating from Fitch Ratings, affirming our proven financial stability. Our most important recognition, though, comes from the people who live here.
866.642.7330 | www.WillowValleyCommunities.org | www.LifeLivedForward.org | info@willowvalley.org
