Configuring Recording for CISCO Workforce Optimization

Configuring Compliance Recording with CISCO Workforce Optimization

Configuring Recording + WF CR ➢ Overview of How to

setup Network Recording ➢ Quick Overview WFM Configuration ➢ Trade off and deployment decisions!

Configuring Recording ➢ Chose Recording Format ➢ Media Source

➛ SPAN ➛ Gateway (Trunk side) ➛ Server ➛ IOS M Train for Media Fo ➛ Network (i.e. Built in Bridge) ➛ Phone (Extension side)

Configuration Tasks - CUCM ➢ System Parameters ➛Notification ➛Agent or Caller or both ➛BiB set to On for default, device overrides!

➢ SIP Trunk ➛From CUCM to Gateway ➛From CUCM to Recorder ➛Check Security Profile for Transport UDP

➢ Configure JTAPI User + CTI

System, Service Parameters

System, Cluster Parameters

System, Cluster Parameters Built in Bridge

SIP Trunk Security Profile Config

Configuration Tasks ➢Configure Dial Pattern, partition, CSS ➢Configure a Recording Profile ➢Configure Users to be members of CTI

Configuration Tasks - Devices

Configuration - Directory Number

Configuration - Recording Profile

Configuration - Recording Profile

Configuration - Recording Profile

Configuration - Recording Profile

Configuration - Recording Profile

Basic System Configuration

Basic System Configuration

Cisco Unified CC Database

Cisco Unified CCX Administration

Cisco Unified CCX Administration -Password Management

Cisco Unified CCX Administration -Password Management

Cisco Unified CCX Administration -Telephony Groups

Cisco Unified CCX Administration -Enterprise Settings

Cisco Unified CCX Administration -VoIP Devices

Cisco Unified Workforce Login

Cisco Unified Workforce Install Plugins

Cisco Unified Workforce Plugins Correct URL

Cisco Unified Workforce Plugins Correct URL

Cisco Unified Workforce Web Interface

Cisco Unified Workforce Dashboard

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