Surface Maintenance FAQs

Surface Maintenance FAQs Here you will find answers to common Cleaning & Disinfection questions regarding Wilsonart® products and services.

Additional inquiries may be directed to Customer Service at smartline@wilsonart.com or (800) 433-3222.

GENERAL GENERAL

HPL HPL

What are the popular types of chemical disinfectants What are most the most popular types of chemical disinfectants usedused in the environmental services department? in healthcare the healthcare environmental services department? popular types of chemical disinfectants The The mostmost popular types of chemical disinfectants are are hypochlorite based disinfectants Clorox Healthcare® hypochlorite based disinfectants (i.e.,(i.e., Clorox Healthcare® Bleach Germicidal Cleaner), accelerated hydrogen Bleach Germicidal Cleaner), accelerated hydrogen peroxide-based disinfectants: Diversey™ Oxivir® peroxide-based disinfectants: (i.e.,(i.e., Diversey™ Oxivir® Tb),Tb), quaternary ammonium salt-based disinfectants: quaternary ammonium salt-based disinfectants: (i.e.,(i.e., Diversey™ Virex® II 256), phenol/chlorophenol-based Diversey™ Virex® II 256), and and phenol/chlorophenol-based disinfectants: Diversey™ Expose® II 256).

Please disinfectants: (i.e.,(i.e., Diversey™ Expose® II 256).

Please referrefer to to the Technical Data Sheets at www.wilsonart.com for the Technical Data Sheets at www.wilsonart.com for additional cleaning disinfection testing by product additional cleaning and and disinfection testing by product type.type.

is chemical your chemical resistance testing for HPL? WhatWhat is your resistance testing data data for HPL? Wilsonart conducts ISO 4586-3 resistance testing, Wilsonart conducts ISO 4586-3 stain stain resistance testing, but but not publish chemical resistance testing for basic does does not publish chemical resistance testing for basic HPL HPL grades. forstain the stain resistance testing grades.

Note:Note: Data Data for the resistance testing does does not not necessarily determine the resistance of these surfaces necessarily determine the resistance of these surfaces to theto the disinfection chemicals in healthcare built environments. disinfection chemicals used used in healthcare built environments. information can be found at www.wilsonart.com, MoreMore information can be found at www.wilsonart.com, Technical Resources.

Technical Resources.

Does Wilsonart all various the various formulations Does Wilsonart testtest all the formulations usedused to to create every disinfectant brand on market? the market? create every disinfectant brand on the Wilsonart the sensitivity of material our material surfaces to the Wilsonart teststests the sensitivity of our surfaces to the basic chemistry in four disinfectants (Clorox basic chemistry usedused in four disinfectants (Clorox Healthcare® Bleach Germicidal Cleaner, Diversey™ Oxivir® Healthcare® Bleach Germicidal Cleaner, Diversey™ Oxivir® Tb, Diversey™ Virex® II 256 Diversey™ Expose® II 256).

Tb, Diversey™ Virex® II 256 and and Diversey™ Expose® II 256).

hypochlorite (bleach solution, hydrogen peroxide hypochlorite (bleach solution, 5%), 5%), hydrogen peroxide and and

those in various commercial disinfectants available those usedused in various commercial disinfectants available on on the market.

Please to Technical the Technical Sheets the market.

Please referrefer to the DataData Sheets at at www.wilsonart.com for additional cleaning disinfection www.wilsonart.com for additional cleaning and and disinfection testing by product testing by product type.type.

is chemical your chemical resistance testing for Wilsonart® WhatWhat is your resistance testing data data for Wilsonart® Chemsurf® Chemical-Resistant Chemsurf® Chemical-Resistant HPL HPL

phenol (all concentrations).

For more information a more phenol (all concentrations).

For more information and aand more extensive of chemicals please viewChemsurf® the Chemsurf® extensive list oflist chemicals used,used, please view the Technical Data Sheet.

Technical Data Sheet.

Are Wilsonart® surfaces repairable if damage occurs?

Are Wilsonart® surfaces repairable if damage occurs?

HPL is considered a non-repairable surface. are some HPL is considered a non-repairable surface.

ThereThere are some commercial products available to mask fill defects for HPL commercial products available to mask or fill or defects for HPL cleaning.

The option best option to repair a damaged HPL surface cleaning.

The best to repair a damaged HPL surface is is use Wilsonart® RE-COVER™.

For approved applications to usetoWilsonart® RE-COVER™.

For approved applications and and limitations the RE-COVER™ Technical Data Sheet. limitations refer refer to thetoRE-COVER™ Technical Data Sheet.

What are results the results of disinfection UV disinfection exposure What are the of UV exposure on on Wilsonart® materials?

Wilsonart® materials?

Wilsonart qualifies all laminate (HPL/Chemsurf®/TFL) designs WILSONART® HD® HPL WITHWITH ANTIMICROBIAL PROTECTION Wilsonart qualifies all laminate (HPL/Chemsurf®/TFL) designs WILSONART® ANTIMICROBIAL PROTECTION using the Xenon (ISO4586-3) during using the Xenon fadefade test test (ISO4586-3) during the the Which Wilsonart® products have Antimicrobial Protection?

Which Wilsonart® products have Antimicrobial Protection? development stage.

Surface shows a significant development stage.

SolidSolid Surface shows a significant All Wilsonart® HD® designs have antimicrobial protection All Wilsonart® HD® designs have Antimicrobial Protection resistance to fade upon exposure to exposure UV exposure determined resistance to fade upon exposure to UV determined built into the product. At this time, antimicrobial protection is built into the product. Premium and Standard designs are

by Xenon the Xenon testing using

by Xenon the Xenon by the fadefade testing using by the fadefade test test only available on Wilsonart HD HPL. available with Antimicrobial Protection upon request during the ordering process. method to test the performance UV performance metrics of other our other method to test the UV metrics of our How is Wilsonart® HD® HPL performance enhanced? engineered surfaces in standard healthcare facilities. engineered surfaces usedused in standard healthcare facilities.

Wilsonart® enhanced antimicrobial protection is built How isHD® Wilsonart® HPL performance enhanced? into the HPL to protect the surface against damaging Enhanced Antimicrobial Protection is built into Wilsonart® HPL Does Wilsonart Maintenance information Does Wilsonart havehave CareCare andand Maintenance information for for microbes. Antimicrobial agents protect the surface by to protect the surface against damaging microbes. its engineered surfaces? its engineered surfaces? inhibiting the growth of stain- and odor-causing bacteria, Antimicrobial agents protect the surface by inhibiting the Yes!Yes! Wilsonart has Care and Maintenance documents for Wilsonart has Care and Maintenance documents for mold, and mildew, when used for countertops and work growth of stain- and odor-causing bacteria, mold, and mildew. mostmost of our product categories.

More information can be of our product categories. More information can be surfaces. found at www.wilsonart.com/care-and-maintenance. found at www.wilsonart.com/care-and-maintenance.

Where can can I find out more information on the Where I find out more information on chemical the chemical resistance datadata of each product? resistance of each product?

Chemical resistance data, if available, be found in the Chemical resistance data, if available, can can be found in the Technical Sheet for each product.

Please Technical DataData Sheet for each product.

Please visitvisit www.wilsonart.com, Technical Resources to locate the Tech www.wilsonart.com, Technical Resources to locate the Tech Sheet for product the product in which are interested.

DataData Sheet for the in which you you are interested.

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How does the antimicrobial protection work?

How does the ntimicrobial rotection work?

The antimicrobial protection is built into the resin/overlay like The Antimicrobial Protection is built into the decorative layer, AEON™ Performance Technology. It is not a coating. It will not like AEON™ Enhanced Performance Technology. It is not a wash away. The antimicrobial protection added to Wilsonart® coating. It will not wash away. The Antimicrobial Protection HD® inhibits the growth of stain- and odor-causing bacteria, inhibits the growth of stain- and odor-causing bacteria, mold, mold, and mildew. Essentially, it keeps the surface looking and mildew. Essentially, it keeps the surface looking - and and smelling - better, longer. smelling - better, longer.

© 2020, Wilsonart LLC. Rev. 09/2020

Surface Maintenance FAQs is added to Wilsonart® to itmake antimicrobial? TFL TFL What isWhat added to Wilsonart® HPL toHD® make haveitAntimicrobial Wilsonart® HD® uses a specific type of silver ion technology Protection?

What is your chemical resistance testing data for Wilsonart® What is your chemical resistance testing data for Wilsonart® Wilsonart uses a specific type of silver ion technology, which TFL? treated articles, silver ion technology we use is registered TFL? is different from othersthe on the market.

As with other treated Wilsonart conducts stain resistance testing, but does not with EPA. silver ionwe technology used in with Wilsonart Wilsonart conducts stain resistance testing, but does not articles, thethe silver ionThe technology use is registered the HD publish chemical resistance testing for Wilsonart® TFL panels. does not ion include nano silver publish chemical resistance testing for Wilsonart TFL panels.

EPA. The silver technology usedparticles. does not include nano Note: Data for the stain resistance testing does not Note: Data for the stain resistance testing does not silver particles. necessarily determine the resistance of these surfaces to the necessarily determine the resistance of these surfaces to the disinfection chemicals used in healthcare built environments.

Does the enhanced capability wear off or diminish overperformance time? disinfection chemicals used in healthcare built environments.

More information can be found at www.wilsonart.com, diminish over time?

Wilsonart® HD® Antimicrobial Protection is built in to the More information can be found at www.wilsonart.com, Technical Resources.

Wilsonart® Antimicrobial Protection is built in to the protective layer, with the addition of silver ionsdecorative and does not Technical Resources. layer with the addition of silver ions and does not deteriorate Are Wilsonart® surfaces repairable if damage occurs? (wash away or wear off) over time.

Are Wilsonart surfaces repairable if damage occurs?

TFL is considered a non-repairable surface. There are some Does the enhanced performance capability alter the design TFL is considered a non-repairable surface. There are some Does the enhanced performance capability alter the design commercial products available to mask or fill defects for HPL pattern in the laminate? commercial products available to mask or fill defects for HPL pattern in the laminate?

No. The protectant does not affect the beauty and drama of cleaning. The best option to repair a damaged laminate the decorative laminate pattern. cleaning. The best option to repair a damaged laminate the decorative laminate pattern. surface is to use RE-COVER™. surface is to use RE-COVER™.

Does Wilsonart® HD® Laminate with Antimicrobial Does Wilsonart® HPL with Antimicrobial Protection include SOLID SURFACE Protectionpatented include other Wilsonart patented technologies?

SOLID SURFACE other Wilsonart technologies?

Yes, Wilsonart® HD® Laminate combines thedesigns most dramatic What is your process for removing stains on Wilsonart® Yes, Wilsonart® HPL combines the most dramatic What is your process for removing stains on Wilsonart® designs andAntimicrobial textures withProtection Antimicrobial Solid Surface? and textures with andProtection AEON™ and Solid Surface?

Stains that remain on Wilsonart® Solid Surface can be easily Enhanced Performance Technology to produce the best Stains that remain on Wilsonart® Solid Surface can be easily Technology to produce the best laminate countertops and removed with water and/or commercial cleaner. The removal laminate countertops and work surfaces in the market. removed with water and/or commercial cleaner. The removal work surfaces in the market. process may require extra refinishing steps depending on the process may require extra refinishing steps depending on the duration of contact time, frequency, and concentration of the Does Wilsonart® Antimicrobial Protection kill specific viruses duration of contact time, frequency, and concentration of the Does Wilsonart® HD® with Antimicrobial Protection kill staining agent. For more information and a more extensive list like COVID-19 and MRSA? staining agent. For more information and a more extensive list specific like COVID-19 and MRSA? of approved cleaners, please view the Solid Surface Technical Wilsonart® HPLviruses with Antimicrobial Protection incorporates of approved cleaners, please view the Solid Surface Technical HD® is categorized as aas "treated article" by the Data Sheet. a silverWilsonart® ion additive, which is categorized a "treated article" Data Sheet. by the EPA. EPA. Because of this designation, Wilsonart is not able to Is Wilsonart® Solid Surface repairable if damage occurs? make specific health or performance claims. to make any any specific health or performance claims.

Wilsonart® Solid Surface repairable if damage SolidIsSurface is considered completely repairable and occurs?

Solid Surface is considered completely repairable and What are theare benefits of Wilsonart® HPL with Antimicrobial What the benefits of Wilsonart® HD® with Antimicrobial renewable. A quality certified Solid Surface fabricator can renewable.

A quality certified Solid Surface fabricator repair or refinish heavily damaged areas back to an originalcan Protection?

Protection? repairwhile or refinish heavily damaged areas back that to anmight original masking the appearance of seams Wilsonart® HPL with built-in AntimicrobialProtection Protectionhelps helpstotoprotectcondition Wilsonart® HD® with Antimicrobial condition while masking the appearance of seams that might have been required to repair the damage. Retention of protectthe thesurface surfacebybyinhibiting inhibitingthe thegrowth growthofofstainstain-and and have been required to repair the damage.

Retention of color-matched materials obtained from the original job is odor-causing bacteria, mold, and mildew on yourcountertop or odor-causing bacteria, mold, and mildew on your countertop color-matched materials obtained from the original job is surface. cleaning and Wilsonart disinfection keeps or Proper surface.

Combining HDpractices with proper cleaning and recommended for a precise color match of the repair area. recommended for a precise color match of the repair area. surfaces cleaner. practices keeps surfaces cleaner. disinfection QUARTZ QUARTZ MARKERBOARD MARKERBOARD What is your chemical resistance testing data for Wilsonart® What is your chemical resistance testing data for Wilsonart® What chemical disinfectants are safe use to onuse Wilsonart® What chemical disinfectants aretosafe on Wilsonart® Quartz?

Quartz?

Markerboard?

Currently, stain and chemical resistance testing for all quartz Markerboard?

Currently, stain andtochemical resistance testing for all quartz No chemical resistance testing is currently published on surfaces are restricted the European Test Standard No chemical resistance testing is currently published on surfaces are Wilsonart® Markerboard.

ISO 4586-3 stain resistance testing testing EN14617-10.

S restricted to the European Test Standard nd Wilsonart® Markerboard.

ISO 4586-3 stain resistance is conducted, but thebut data not applicable for determining is conducted, theisdata is not applicable for determining chemical resistance is listed as C4. More information can be chemical resistance is listed as C4. More information can be the resistance of these to the disinfection chemicals the resistance ofsurfaces these surfaces to the disinfection chemicals found at www.wilsonart.com, Technical Resources. found at www.wilsonart.com, Technical Resources. used inused healthcare built environments. in healthcare built environments.

Is Wilsonart® Quartz repairable if damage occurs?

Is Wilsonart® Quartz repairable ifsurface. damageThere occurs? oard Laminate?

How do I clean Marker Quartz is considered a non-repairable are How do I clean Marker Board Laminate?

Quartz is considered a non-repairable surface.

There are oard Laminate can be cleaned using a dry erase MarkerMarker some commercial fabricators that will use commercially Board Laminate can be cleaned using a dry erase some commercial fabricators that will use commercially markermarker eraser.eraser.

PleasePlease clean the eraser periodically to remove clean the eraser periodically to remove available fillers to mask the damage. The success of these available fillers to mask the on damage.

The success of these dry inkdry residue.

ShouldShould additional cleaning be required, use use techniques is highly dependent the pattern, color variation ink residue. additional cleaning be required, techniques is highly dependent on the pattern, color variation cleaners supplied by a dry-erase markermarker manufacturer. and fabricator skill. cleaners supplied by a dry-erase manufacturer. and fabricator skill.

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© 2020, Wilsonart LLC. Rev. 09/2020