System Cover Sheet #27-‐ Residential Roof Washing
All County Window Cleaning #27-‐ A-‐ Price guide Roof Washing Estimate Script #27-‐ B-‐ How to Price Roof Washing Price Sheet How to Measure #27-‐ C-‐ Pictures Roof Washing Pictures
Support Documentation
Script
Roof Washing
Packet
All County Window Cleaning
1
Good morning/afternoon this is ____________. In order to provide you with a roof washing price I first just need to ask you a few questions: Have you ever used us before? Yes-‐ Go in customer profile No-‐ Create new profile
2
Do you happen to know the square footage of your home? If not we can check using zillow, trulia or google earth. If the information is not provided we use bing maps to get an aerial view of your house so we can check out your roof. (The larger the house the more time & chemicals will be required. Match the square footage to the appropriate bracket to provide pricing. If using bing maps and are unsure ask the customer to please hold and ask for assistance) Once price has been provided ask the customer what seems to be the main concern on their Roof. There are 3 common living organisms that feed off the roof: moss, lichen & gloeocapsa. They will cause serious damage causing you to replace the roof sooner if left untreated and Can even cause your insurance company to drop you. Lichen takes the longest to get rid of And shingles may be missing and have divots *See Roof Washing Information for more details on these organisms and the process* When we wash a roof, we have one technician on the ground spraying a constant stream of water at the plants and grass around the house to dilute the chemical solution we use to kill all of the fungus and parasites on your roof. This way it does not harm anything other than what it’s supposed to. Our other technician will stand from a ladder and spray down the roof with the solution and let it sit so it absorbs into all of the nuisances on your roof and kills them off. Chemicals used are sodium hypochlorite & simple cherry. This turns any part of your roof that had those harmful pests on it a bright, glowing white. That is perfectly normal. It takes an average of 4-‐6 weeks but can take up to 3 months for that to dissipate. Once a few cycles of wet and dry occur your roof will look as good as new. This service comes with a 3 year warranty, so if anything were to crop up again you can give us a call and we will come and fix the problem. It is much better to have these intruders killed and eventually the remnants fall off the roof, than to have someone up on your roof with a power washer or scrub brushes loosening the grit/granules of the shingles. This action is actually more abusive to the roof than the intruders.
3
4
5
6
7
A strong odor may be present during time of service so your safety we ask that you and your pets remain inside. There is a chance that your windows may get spotty and some discoloration to delicate plants/flowers. If a tarp is provided our crew would be more than happy to cover any areas of concern. Please make sure all windows & doors are shut tight and your gutters are clean of debris. We do not provide roof washing to homes without gutters.
8
At time of booking we require a $300 deposit which will be deducted from the total bill at time of completion. If it happens to rain day of service we will call to reschedule the appointment as the chemical needs to soak in. By the time our techs leave the chemical has had enough time to soak in so if it rains shortly after it will not affect the service.
9
If they do not schedule let them know you will send some info via mail or email and the estimate will be saved in their file
Desired Result:
System
Roof Washing Price Sheet
Packet
All County Window Cleaning
1
Small House (Less than 2,400 square feet) $399
2
Medium House ( 2,401-‐3,000 square feet) $599
3
Large House (3,001-‐4,999 square feet) $799
4
XL House (5,000-‐6,999 square feet) $999
5
XXL House (Over 7,000 square feet) $1,200
6
7
Desired Result:
System
#27-‐ B-‐ Roof Washing-‐ How to Measure
Packet
All County Window Cleaning
To get the total square footage for the home measure the length times the width If the house is 50x50 then the square footage total would be 2,500 square feet
2
If the customer is unaware of the dimensions and doesn’t want to measure check zillow or trulia to see if square footage is available. If neither have the square footage use google earth and the ruler tool to measure length & width then multiply those numbers to get square footage
1
3
Also check Bing Maps to get an aerial view of the roof
4
If unable to get square footage information ask the customer to please hold and ask for Assistance on pricing
5
6
7
Desired Result:
Here is some more information on the roof washing service we provide. Roof washing is an intense cleaning process that has more than just a cosmetic purpose; it is also a form of pest control. The black streaks on the roof are not just dirt; it is gloeocapsa magma, which is a type of roof algae. Roof algae stains occur on asphalt shingle roofs and are caused because of the bacteria feeding off of the limestone in the shingles. The roof algae start as dots, then take on a cone shape, and can eventually cover your entire roof. If it is left untreated the growth holds moisture within shingles, causing premature aging and rotting. All of that can lead to leaks and even needing a whole new roof which costs thousands of dollars. If gloeocapsa magma is left untreated it can develop into lichen, which is the type of moss usually seen on boulders and trees. It causes the roof shingles to deteriorate over time and can turn a roof with a 15 year warrantee into a roof with a 5 year warrantee. Lichen is a very hardy pest and extremely difficult to remove from the surface because of how strongly it is embedded into the granules on a roof. If you have lichens growing on your roof, then your roof is already damaged and no more time should be wasted before killing this intruder. If you peel lichen off your roof it will leave behind a scar, pock mark, or divot. The lichen has fully fused to the granules in your shingles and peeling it off peels the granules off as well, even when it is dead. Roof washing will immediately kill lichen. The dead lichen will remain behind for a number of wet and dry cycles before falling off. Roof washing will not repair the divots left behind from the lichen peeling the granules away, but it will prevent any further damage from occurring. Moss, in general, is an invasive plant which roots burrow underneath the shingles pushing them up exposing the interior to the elements. Roof washing will immediately kill this intruder. Although it kills moss immediately, roof washing will not remove the left over dead moss. The dead moss will remain on the roof and eventually will wash away after a multitude of wet and dry cycles, meaning rain and sunny weather. We cannot remove the dead moss after treatment, because that means we would have to use pressure and abrasive actions on the roof. You don’t want this because it will greatly reduce the life of your roof. Lots of time you may have moss intruding your roof shingles and not even know it because it is growing in the cracks. Also, because it is dark in color it is well hidden. After roof washing the moss dies and becomes bright white in color, outlining the shingles it was growing under. Once the moss is killed, so are the roots. Remember, it is much better to have the intruders killed and eventually the remnants fall off the roof, than to have someone up on your roof with a power washer or scrub brushes loosening the grit/granules of the shingles. This action is actually more abusive to the roof than the intruders. When we wash a roof, we have one technician on the ground spraying a constant stream of water at the plants and grass around the house to dilute the chemical solution we use to kill all of the fungus and parasites on your roof. This way it does not harm anything other than what it’s supposed to. Our other technician will stand from a ladder and spray down the roof with the solution and let it sit so it absorbs into all of the nuisances on your roof and kills them off. That will turn any part of your roof that had those harmful pests on it a bright, glowing white. That is perfectly normal. It takes an average of 4-6 weeks for that to dissipate but once a few cycles of wet and dry occur your roof will look as good as new. This service comes with a 3 year warranty, so if anything were to crop up again you can give us a call and we will come and fix the problem. Our company is insured up to one million dollars should anything happen while at your home. All of our employees are background checked and drug tested before even being considered to work for our company. We guarantee all of our work and if there is anything you are unhappy with we will come out again and fix it for free. If you have any questions at all please feel free to call me at the office. You can also check out our website: http://allcountywindowcleaning.com/roof/