Window Cleaning Business Owner - Magazine #20

Pg. 17

Issue #20 HoW to start a WIndoW CleanIng busIness for rookIes

Plus! art for ProfIt

Pg. 15

debunkIng tHe false metHology of systems Pg. 22

TABLE OF CONTENTS EARLY TO BED, EARLY TO RISE

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POST CONSTRUCTION WINDOW CLEANING, IS IT FOR YOU?

08

GHOST PARTICLE

13

ART FOR PROFIT

15

HOW TO START A WINDOW CLEANING BUSINESS FOR ROOKIES

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A PEAK AT THE NEW JETSTREAM FROM WAGTAIL

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DEBUNKING THE FALSE METHOLOGY OF SYSTEMS

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8F XPVME MJLF UP FYUFOE PVS DPOHSBUVMBUJPOT UP 4UFQIBOJF ,FFHBO UIF MPOH UJNF MFBE QSPEVDFS PG 8JOEPX $MFBOJOH #VTJOFTT 0XOFS .BHB[JOF 4UFQIBOJF BOE IFS IVTCBOE XFMDPNFE B OFX IFBMUIZ baby boy last month. Stephanie has been with us since issue number one and is currently enjoying some well-deserved time off.

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EDITOR'S LETTER (FU BIFBE BOE TUBSU BEWFSUJTJOH IFBWJMZ SJHIU OPX *U T +VOF BOE FWFO UIPVHI ZPV SF CVTZ BT IFDL ZPV XPO U CF for long. The summer slow-down is unfortunately right around UIF DPSOFS 'BNJMJFT TUBSU UP HP PO WBDBUJPO BOE BT PUIFS DPNNJUNFOUT UBLF QSJPSJUZ XJOEPX DMFBOJOH UFOET UP CF UIF MBTU UIJOH PO UIFJS NJOET 0S NBZCF EPO U BEWFSUJTF IFBWJMZ :PV IBWF IBE B MPOH TQSJOH TFBTPO UBLF B CSFBL BOE SFMBY B CJU 8F XPVME BMTP MJLF UP TFOE B TQFDJBM UIBOLT UP -FF #VSCJEHF GPS EPOBUJOH UIF BSUJDMFT GPS UIJT TQFDJรถD JTTVF PG 8$#0 Enjoy your summer!

8JOEPX $MFBOJOH #VTJOFTT 0XOFS CBDL JTTVFT BSF B SBSF DPNNPEJUZ BOE IBSE UP รถOE 6OMFTT ZPV MPPL POMJOF PS HP UP UIF CBDL PG PVS XBSFIPVTF UIBU JT 7JTJU XJOEPXDMFBOJOHCVTJOFTTPXOFSNBHB[JOF DPN UP DBUDI VQ 8JOEPX $MFBOJOH #VTJOFTT 0XOFS .BHB[JOF JT CJNPOUIMZ 5P BEWFSUJTF PS DPNQMBJO DBMM PS FNBJM DISJT!XJOEPXDMFBOJOHSFTPVSDF DPN 4VCTDSJQUJPOT BSF GSFF KVTU รถOE PVS XFCTJUF BOE HFU ZPVS OBNF PO UIF MJTU DPQJFT QSJOUFE FBDI JTTVF SHOPWINDOWCLEANINGRESOURCE.COM

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A HUGE THANKS! TO LEE BURBIDGE OF WINDOW CLEANING MAGAZINE!

8JOEPX $MFBOJOH #VTJOFTT 0XOFS .BHB[JOF PXFT B CJH UIBOLT UP -FF #VSCJEHF PG 8JOEPX $MFBOJOH .BHB[JOF 5IF BSUJDMFT JO UIJT JTTVF BSF TPNF PG UIF best articles from his very own U.K. magazine.

CHECK OUT LEE'S TOTALLY FREE PUBLICATION AT : XXX XJOEPXDMFBOJOHNBHB[JOF DP VL 04

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EARLY TO BED, EARLY TO RISE.

Advertise, advertise, advertise.

BY LEE BURBIDGE

One of the biggest secrets to successful NBSLFUJOH JT VOEFSTUBOEJOH UIBU NBSLFUing is just a numbers game. You need to QVU UIF UJNF JO BOE NBLF DPOUBDU BGUFS DPOUBDU JO PSEFS UP SFBQ UIF CJH CFOFรถUT 0OF NBO DPNNJUUFE UP IJT NBSLFUJOH DBNQBJHO JT /JDL -POH PG -POHT 8JOEPX $BSF *OD JO )JOHIBN .BTTBDIVTFUUT /JDL TUBSUFE IJT CVTJOFTT XIFO IF XBT "U รถSTU IF XPSLFE GPS B GBJSMZ MBSHF DPNQBOZ VOUJM EFDJEJOH UP HP JU BMPOF 8F DBVHIU VQ XJUI /JDL BOE BTLFE IJN BCPVU building up a successful window cleaning business.

8$. )J /JDL )PX EJE ZPV WJFX ZPVS window cleaning business at the start? /JDL * XPSLFE BT MJUUMF BT QPTTJCMF BOE made the business revolve around everyUIJOH BU UIF CFHJOOJOH * XBOUFE UP EP QFSTPOBMMZ HPMรถOH QMBZJOH BOE SFDPSEing an acoustic project and going to the beach pretty much everyday during the summer.

*U XBTO U VOUJM BCPVU ZFBST MBUFS XIFO * GPVOE PVU * XBT HPJOH UP CF B GBUIFS BOE TP * LJDLFE FWFSZUIJOH JOUP IJHI HFBS EPJOH XIBU * TIPVME IBWF EPOF BMM BMPOH growing my business.

8$. 4P XIBU HJWFT :PV IBWF DPNF TP GBS JO ZPVS CVTJOFTT TJODF ZPV LJDLFE JU VQ B HFBS 8IFO EJE ZPV TUBSU BMM UIJT /JDL 8IBU HJWFT * VOMFBTIFE UIF BOJNBM JO UIBUhT XIBU HJWFT * TUBSUFE NZ CVTJOFTT JO CVU SFBMMZ * EJEOhU TUBSU SVOOJOH B SFBM CVTJOFTT VOUJM 8$. 8IBU KPCT EJE ZPV EP QSFWJPVTMZ UP ZPVS XJOEPX DMFBOJOH CVTJOFTT 8FSF ZPV JO TBMFT BOE NBSLFUJOH /JDL /P QBTU FYQFSJFODF * BDUVBMMZ IBUF TBMFT XJUI B QBTTJPO * IBWF BMXBZT MPWFE NBSLFUJOH CVU EJE BMM UIF XSPOH UIJOHT VOUJM * SFBMMZ TUBSUFE EPJOH TPNF JO EFQUI SFTFBSDI 3FBE B UPO PG CPPLT BOE

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listened to everything Chris Lambrinides said during a webinar a couple years ago. * DBNF VQ XJUI B TUSBUFHZ UIBU * UIPVHIU XPVME XPSL XFMM GPS NF 8$. 5IBU JT HSFBU TP ZPV VOEFSTUBOE NBSLFUJOH WFSZ XFMM 5IBU JT BO BEWBOUBHF EPO U ZPV UIJOL /JDL *U JT OPX EFöOJUFMZ *U JTOhU TPNFUIJOH UIBU KVTU IBQQFOT PWFS OJHIU *UhT TPNFthing you have to wrap your head around and do research on for your particular area before you understand where you should start.

8$. 8IBU XBT UIF IBSEFTU UIJOH ZPV found about growing your own business? /JDL * UIJOL UP TUBSU PCWJPVTMZ HFUUJOH UIF QIPOF UP SJOH UIFO öOEJOH HPPE SFMJBCMF MPZBM IFMQ XIP UBLF QSJEF JO UIFJS XPSL 5IPTF BSF UIF UXP UIJOHT * GFFM MJLF ZPV have to have in order to run a successful business.

8$. 5FMM VT BCPVU ZPVS HFOFSBMJ[FE QSJDJOH TUSVDUVSF 8IBU PòFST XPSL CFTU )PX do you tempt people? /JDL 8F DIBSHF QFS XJOEPX BOE PòFS XJOEPX QBDLBHFT 4PNF TUBSU BSPVOE BOE HP VQ UP * EPO U IBWF UP UFNQU QFPQMF 8F TUBZ JO GSPOU PG QFPQMF all the time with so many mailings a year UIBU QFPQMF SFDPHOJ[F VT BOE LOPX XIPN to call when they need one of the services we provide.

8$. 4P XIBU EPFT ZPVS DVSSFOU DBNpaign consist of and when do you start your campaigns?

Run us through the cost of your campaign? /JDL :FT XF EFöOJUFMZ TQFOE RVJUF B CJU Generally our minimum cost per camQBJHO JT BCPVU BOE DBO HP VQ UP EFQFOEJOH PO UIF UJNF PG ZFBS BOE IPX IBSE * XBOU UP QVTI * BMXBZT EP B NJOJNVN PG QPTUDBSET OP NBUUFS what.

8$. 8IBU JT ZPVS 30* SFUVSO PO JOWFTUment)? /JDL 5ZQJDBMMZ EFQFOEJOH PO TFBTPO XF HFOFSBUF QFS EPMMBS TQFOU 8$. )PX EP ZPV EFMJWFS ZPVS MFBøFUT There is so many to deliver. /JDL * VTF B QSJOUJOH DPNQBOZ UIBU BEdresses them and delivers them right to UIF QPTU PóDF 0ODF UIF SPVUFT UPXOT BSF EFDJEFE PO * OFWFS IBWF UP UIJOL BCPVU JU again until the phone starts ringing.

8$. 8IBU XPSLT PO ZPVS MFBøFUT /JDL :PV XBOU NZ TFDSFUT )NNNN * EPOhU LOPX BCPVU UIBU * XJMM TBZ B TJNQMF message. Something that grabs peoples BUUFOUJPO JO UIF öSTU UISFF TFDPOET PG someone seeing your postcard. That is alXBZT NZ HPBM " HSFBU IFBEMJOF JT UIF öSTU QMBDF UP TUBSU DPVQMFE CZ BO PòFS QFPQMF UIJOL UIFZ DBO BòPSE *UhT BMM BCPVU QSFTFOtation once you have their attention.

8$. %P ZPV EP UFMFTBMFT /JDL 8F DBMM DMJFOUT GSPN QSFWJPVT ZFBST but never cold call.

/JDL 0VS DBNQBJHOT BSF BMXBZT PO HPJOH 8F EP B NJOJNVN PG B ZFBS * VTVBMMZ TUBSU QVTIJOH JO UIF 4QSJOH MJLF FWFSZPOF FMTF PODF UIF XFBUIFS CSFBLT

8$. 8IBU QFSDFOUBHF JT ZPVS CVTJOFTT SFTJEFOUJBM DPNNFSDJBM

8$. :PV TQFOE B MPU PO B MPU PG MFBøFUT

8$. %P ZPV NBSLFU UP DPNNFSDJBM EJòFS-

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/JDL 8F BSF SFTJEFOUJBM

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FOUMZ GSPN SFTJEFOUJBM JG TP IPX /JDL 8F HFOFSBMMZ EP OPU NBSLFU UP DPNNFSDJBM *G XF HFU B DPNNFSDJBM DBMM XF XJMM EP JU CVU UZQJDBMMZ PVS FYQFSUJTF JT residential.

8$. %P ZPV VTF BOZ 641 JO ZPVS NBSLFUing such as online payments etc.? /JDL 0VS 641 * XPVME TBZ JT UIBU XF are upfront about pricing right on our QPTUDBSE XIJDI PòFST DPOWFOJFODF UP PVS DMJFOUT 5IFSF JT OP HVFTTXPSL GPS UIF IPNFPXOFS "CPVU PG PVS DBMMT TDIFEVMF PO UIFJS öSTU DBMM SJHIU PWFS UIF phone.

8$. 8IBU IBT CFFO ZPVS NPTU GSVJUGVM campaign to date? /JDL 1SPCBCMZ UIF POF XF KVTU TFOU PVU QPTUDBSET .Z FEVDBUFE HVFTT as to how fruitful it is going to be - about QFS EPMMBS TQFOU 8$. %PFT UIF SFDFTTJPO BòFDU ZPVS sales? /JDL * EPOhU UIJOL TP * IBWF HSPXO UIF CVTJOFTT CZ PWFS TJODF *O B time when people are not spending mon-

FZ CFDBVTF PG UIF SFDFTTJPO * IBWF QVTIFE that much harder and it has paid off.

8$. 8IBU OFX NBSLFUJOH JEFBT BSF ZPV going to try in the future? /JDL * UIJOL UIFSF BSF BMXBZT XBZT UP JNQSPWF PVS DBNQBJHOT TP * BN BMXBZT brainstorming and writing ideas down GPS UIPTF 8F BSF BMTP HPJOH JOUP PVS UI year in business so there will be a new XFCTJUF EFTJHO BOE FYUFOTJWF 4&0 XPSL 8F BSF BMTP HPJOH UP CF NBSLFUJOH NPSF UP PVS DVSSFOU DMJFOUT JO 8$. "OZ BEWJTF UP UIF SFBEFST PO NBSLFUJOH BOE HSPXJOH B TVDDFTTGVM CVTJOFTT /JDL :FT %P ZPVS SFTFBSDI 8BUDI XIBU your competition does and what they EPOhU EP $BUDI UIFN BTMFFQ CFIJOE UIF wheel of their business. Hate your competition and become the competitor they IBUF 4UBZ GPDVTFE DPNNJUUFE BOE ESJWF your business to be what you want it to CF *G ZPVhSF B MB[Z CVN BOE QVU UIJOHT Pò VOUJM UPNPSSPX JU XJMM OFWFS IBQQFO *U BMM TUBSUT XJUI ZPV 8PSL TFWFO EBZT B XFFL JG you have to.

8$. "8&40.& "%7*$& 5IBOLT /JDL

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rofessional window cleaners DPNF JO BMM TIBQFT BOE TJ[FT "OE * EPO U NFBO JO B iUBMM PS TIPSUw iTLJOOZ PS GBUw TPSU of way.

3BUIFS UIF SFBM WBSJFUZ XF รถOE JO PVS business has more to do with the choices XF NBLF BOE PVS QFSTPOBM QSFGFSFODFT XIFO JU DPNFT UP PVS XPSL 4PNF PG VT

Post Construction Win GPDVT PO DPNNFSDJBM QSPQFSUJFT PUIFST PO residential. There are high-rise window cleaners and mid-rise window cleaners.

There are those who have mastered the BSU PG UIF FYUFOTJPO QPMF XIJMF PUIFST swear that only nose-to-glass ladder XPSL XJMM TVรณDF "OE UIFO UIFSF BSF UIF QSPQPOFOUT PG XBUFS GFE QPMF XPSL which is a whole additional subset of the

DIPPTF UIF UZQFT PG XPSL XF XBOU UP EP and go about the business of dialing in our systems to get the most out of our UJNF BOE MBCPS 8IFO DPNNVOJDBUJOH XJUI PVS DPVOUFSQBSUT JO EJòFSFOU BSFBT JU T amazing to see how closely we can agree PO TPNF UIJOHT XIJMF XF VUUFSMZ EJTBHSFF PO PUIFST 8IJDI MFBET NF UP UIF NBJO subject of this article.

1FSIBQT OP PUIFS TVC DBUFHPSZ PG XJOEPX DMFBOJOH DSFBUFT NPSF GSVTUSBUJPO NPSF EFCBUF PS NPSF SBHF UIBO UIBU PG UIF QPTU DPOTUSVDUJPO UZQF (P BIFBE BTL a random window cleaner how he feels XIFO BTLFE UP SFNPWF UBQF TUJDLFST HMVF TJMJDPOF QBJOU PWFSTQSBZ ESZXBMM NVE XBMMQBQFS BEIFTJWF NPSUBS CSJDL TFBMFS or any other construction-related material GSPN B OFX XJOEPX :PV MM MJLFMZ CF NFU XJUI B TUSPOH PQJOJPO NBZCF FWFO BO FYQMFUJWF Following is a list of common statements made in reference to post-construction XJOEPX DMFBOJOH .BZCF ZPV WF VUUFSFE some of these yourself. t i* MM POMZ EP JU JG * IBWF UP w t i* EPO U EP $$6 T 1FSJPE w t i5IF MBTU POF * EJE XFOU CBE * MM OFWFS EP one again!�

ndow Cleaning, is it for you?

By Caleb Wininger profession. There many different types of XJOEPX DMFBOJOH BOE GPS FBDI UIFSF JT B EJòFSFOU QFSTQFDUJWF PQJOJPO UFDIOJRVF or strategy depending on who in the busiOFTT ZPV UBML UP .PTU PG VT BSF PLBZ XJUI UIJT 8F DBO handle some lively debate amongst PVSTFMWFT BOE PGUFO XF MFBSO GSPN JU 8F

t i8IBU B IFBEBDIF * IBUF UIBU LJOE PG XPSL w t i8F EP UIFN PDDBTJPOBMMZ CVU * QSFGFS PUIFS UZQFT PG XPSL w 8IZ EPFT QPTU DPOTUSVDUJPO XJOEPX DMFBOJOH HFU B CBE SBQ 8FMM UIFSF T OP POF SJHIU BOTXFS UP UIBU RVFTUJPO -FU T UBLF B MPPL BU B GFX PG UIF NPTU DPNNPO SFBTPOT XJOEPX DMFBOFST EJTMJLF $$6 T and some possible solutions.

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1SPCMFN %FGFDUJWF IFBU USFBUFE UFNQFSFE HMBTT 5IJT JT UIF CJH POF *U T UIF GBU TNFMMZ IBJSZ FMFQIBOU JO UIF XJOEPX cleaning room. The constantly evolving situation with fabricating debris on UFNQFSFE HMBTT BEET TJHOJรถDBOU QPUFOUJBM for disaster. A few seconds with a razor blade on the wrong piece of glass can cost you thousands of dollars. On top of UIF SJTL JT UIF BEEFE IBTTMF 8IZ 1VU TJNQMZ OPUIJOH XPSLT CFUUFS BU SFNPWing construction debris that a sharp razor CMBEF 6OGPSUVOBUFMZ UIF QPPS RVBMJUZ control measures used by many glass NBOVGBDUVSFST PGUFO UBLFT UIBU UPPM PVU PG UIF XJOEPX DMFBOFS T IBOE "MUIPVHI BMUFSOBUJWF NFUIPET FYJTU UIFZ BSF UZQJDBMMZ more labor intensive and sometimes yield less satisfactory results.

4PMVUJPO 5IF USVUI JT PVU UIFSF *U T JNQPSUBOU UP SFNFNCFS UIBU UIF LOPXMFEHF UP TVDDFTTGVMMZ EFBM XJUI UIJT JTTVF EPFT FYJTU "SNJOH PVSTFMWFT XJUI UIJT LOPXMFEHF QVUT VT JO B NVDI better position to protect ourselves from the specter of poor tempered glass. For FYBNQMF EJE ZPV LOPX UIBU NBOZ UJNFT JU T QPTTJCMF UP EFUFSNJOF XIJDI TJEF PG B given piece of glass may be contaminated with fabricating debris? An understanding of the way tempered glass is stamped for JEFOUJรถDBUJPO DBO HP B MPOH XBZ JO IFMQJOH a window cleaner determine whether to use a scraper or not. This is a great start in BSNJOH POFTFMG XJUI VTFGVM LOPXMFEHF "OPUIFS FYBNQMF PG UIF QPXFS PG LOPXMFEHF 5IF VTF PG BO BQQSPQSJBUF XBJWFS can protect a window cleaner from liability in the event that damage is discovered. " RVJDL TFBSDI POMJOF XJMM IFMQ ZPV MPDBUF TPNF HPPE FYBNQMFT PG XBJWFST UIBU DBO shield you and your people. These can serve as a template for your own waiver.

This is a tactic construction clean-up companies have used successfully for years. *U T JNQPSUBOU UIBU ZPV QSPUFDU ZPVSTFMG

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Our industry is fortunate to have some vocal advocates JO UIF รถHIU UP JNQSPWF UIJT TJUVBUJPO :PV MM MJLFMZ รถOE that these authorities on the topic are eager to provide advice and education. Online forums and social media groups can be an invaluable SFTPVSDF OPU POMZ JO SFBDIJOH PVU UP UIFTF FYQFSUT CVU in learning from others with PO TJUF FYQFSJFODF EFBMJOH with tempered glass in postconstruction situations.

1SPCMFN 5PP NVDI DSBQ PO these windows! *U T USVF B DPOTUSVDUJPO TJUF DBO XSFBL IBWPD PO OFX XJOEPXT .BZCF UIF TUPOF masons dropped a glob of NPSUBS PO UIF HMBTT *G OPU UIBU UIFO UIF IBDL QBJOUFST sprayed a gallon of oil-based PO UIBU EPPS XBMM 0S IPX BCPVU UIJT TPNF SPPLJF BU UIF GBDUPSZ HPU IJT รถSTU MFTTPO JO TJMJDPOF HMB[JOH BOE UIFTF are the windows you get to try and clean. .BZCF ZPV WF DPNF BDSPTT UIFTF JTTVFT or any number of other on-site disasters. /PUIJOH JT NPSF GSVTUSBUJOH UIBO USZJOH UP DMFBO VQ TPNFCPEZ FMTF T GPPMJTI NFTT *U DBO CF MJLF CBTIJOH ZPVS IFBE BHBJOTU B CSJDL XBMM SFQFBUFEMZ FYDFQU OPU OFBSMZ BT fun as that.

4PMVUJPO )BWF BOE VTF UIF SJHIU UPPMT 5IJT JT B TJNQMF XJOEPX DMFBOJOH USVUI *G *U &YJTUT *U $BO #F 3FNPWFE *O B QPTU DPOTUSVDUJPO TJUVBUJPO UIF EJรฒFSFODF CFUXFFO TVDDFTT BOE UFFUI HSJOEJOH NJOE numbing failure usually comes down whether we have the right tool for the job.

3FNFNCFS UIPVHI JO UIJT DBTF UIF UFSN โ toolโ involves far more than just the hardXBSF XF VTF ,OPXMFEHF PG DIFNJDBMT

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TPMWFOUT QPMJTIJOH DPNQPVOET TDSVCCJOH BJEFT BOE UIF CFTU UFDIOJRVFT BUUBDIFE UP FBDI PG UIFTF DBO NBLF BMM UIF EJòFSFODF An effective post-construction window DMFBOFS DBSSJFT B WFSJUBCMF iLJUDIFO TJOLw PG supplies. From nylon scrub pads to steel XPPM (PPG 0ò UP MBDRVFS UIJOOFS SB[PS CMBEFT UP TIPQ WBDT UIF NPSF UPPMT ZPV IBWF BWBJMBCMF UP CFUUFS ZPVS DIBODFT PG success.

1SPCMFN *U T TVDI B IBTTMF 8IZ TIPVME * CPUIFS XIFO * DBO EP FBTJFS XPSL 5IBU T B HSFBU RVFTUJPO *U T DFSUBJOMZ USVF UIBU $$6 T DBO SFBMMZ UFTU POF T QBUJFODF *U DBO PGUFO UBLF UXP UP UISFF UJNFT MPOHFS to complete an initial clean on newDPOTUSVDUJPO HMBTT DPNQBSFE UP B UZQJDBM

window clean. That glacial pace alone is enough to drive some window cleaners inTBOF 0UIFS GBDUPST UIBU DPNQMJDBUF $$6 T include dealing with builders or general contractors (often more demanding and MFTT QBUJFOU UIBO B UZQJDBM IPNFPXOFS

XPSLJOH PWFS BOE BSPVOE PUIFS USBEFTNFO SVOOJOH JOUP DPOTUBOU TVSQSJTFT JF i5IBU TJMM KVTU HPU QBJOUFE :PV DBO U DMFBO UIBU XJOEPX VOUJM UPNPSSPX w KVTU UP OBNF B GFX 5IFSF T OP RVFTUJPO UIBU öMMJOH ZPVS UJNF XJUI USBEJUJPOBM TUSBJHIUGPSward window cleaning can be much easier and less stressful than spending that same time on post-construction glass cleaning. #VU JU T SFBMMZ OPU TP DVU BOE ESZy 4PMVUJPO 5IJOL PVUTJEF UIF CPY

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"SF $$6 T NPSF IBTTMF :FT "SF UIFZ MFTT GVO 6I IVI %P UIFZ QSFTFOU NPSF challenges than traditional window cleanJOH :PV CFUDIB %PFT BMM UIBU NFBO ZPV TIPVME SVO OP TQSJOU BXBZ GSPN BOZ TJHO PG B CVJMEFS PS DPOUSBDUPS /PU OFDFTTBSily! There are other factors to consider CFGPSF SFKFDUJOH UIJT TPSU PG XPSL PVU PG IBOE )FSF BSF B GFX UIJOHT UP UIJOL BCPVU t )JHIFS QSJDFT *O NBOZ NBSLFUT HFOFSBM contractors will gladly pay two to three times what a traditional window cleaning XPVME DPTU *G ZPV QMBZ ZPVS DBSET SJHIU UIJT DPVME USBOTMBUF JOUP B TJHOJรถDBOUMZ higher hourly rate versus your typical dollar per man hour. t -FTT DPNQFUJUJPO *U T OPU B TUSFUDI UP BTTVNF UIBU JG ZPV IFTJUBUF UP UBLF PO DPOTUSVDUJPO DMFBOJOH XPSL ZPVS DPNQFUJUPST QSPCBCMZ EP UPP " TBWWZ XJOEPX DMFBOFS NBZ CF BCMF UP UBLF BEWBOUBHF PG UIBU HBQ JO UIF NBSLFU -FTT DPNQFUJUJPO NFBOT higher closing rates and an easier time HFUUJOH UIF QSJDFT ZPV SF MPPLJOH GPS t 5IF JOTJEF USBDL 8IBU EP * NFBO CZ UIJT 8PSLJOH GPS B HFOFSBM DPOUSBDUPS PO a new construction project presents you XJUI B HPMEFO PQQPSUVOJUZ "DUVBMMZ UXP opportunities. t 'JSTU UIJT XJMM MJLFMZ OPU CF UIF CVJMEFS T MBTU QSPKFDU 5IJT JT HPPE GPS B TLJMMFE XJOEPX DMFBOFS CFDBVTF CVJMEFST UFOE to be very loyal to those who help them complete their projects on time and on CVEHFU *U HFOFSBMMZ UBLFT POMZ POF PS UXP XFMM EPOF KPCT CFGPSF ZPV WF NBEF B DPOUSBDUJOH DVTUPNFS GPS MJGF *U T OPU uncommon for a general contractor to NBLF POMZ POF DBMM XIFO JU T UJNF GPS UIBU รถOBM DMFBO UP IJT GBWPSJUF XJOEPX DMFBOFS 5IBU T SJHIU ZPV WF TVDDFTTGVMMZ FMJNJOBUFE ZPVS DPNQFUJUJPO BMUPHFUIFS BU MFBTU BT GBS as that contractor is concerned.

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t 4FDPOE UIF CVJMEFS JTO U UIF POMZ POF who cares about clean glass on this QSPKFDU %PO U GPSHFU UIF FWFOUVBM PXOFS 8IFUIFS JU T B IPNFPXOFS NPWJOH JOUP their new dream house or a businessman or businesswoman setting up shop JO B GBODZ OFX PรณDF TPNFPOF JT HPJOH UP UBLF PWFS UIBU TQBDF " MPOH UFSN customer has just been born. A customer XIP JT KVTU TJUUJOH UIFSF 8BJUJOH GPS TPNFPOF UP รถMM UIFJS XJOEPX DMFBOJOH OFFET "OE HVFTT XIBU :PV HFU UIF รถSTU DSBDL BU UIFN 5IJOL BCPVU UIJT 5IF QPUFOUJBM DVTUPNFS IBT MJLFMZ BMSFBEZ TFFO ZPV BU XPSL 5IFZ WF XBUDIFE ZPV USBOTGPSN UIFJS รถMUIZ DPOTUSVDUJPO TJUF XJOEPXT JOUP showroom-ready pieces of transparent art. :PV MM NPSF UIBO MJLFMZ IBWF B HPPE TIPU BU NBLJOH DPOUBDU XJUI UIF OFX PXOFS FJUIFS CFGPSF UIFZ UBLF QPTTFTTJPO PS TIPSUMZ thereafter. Could you draw up a better TDFOBSJP UP HFU ZPVSTFMG B OFX DMJFOU /PU IBSEMZ %PO U GPSHFU UIBU XIFO JU DPNFT UP OFX DVTUPNFST UIF SFUVSO PO JOWFTUNFOU is literally open-ended.

4P UIFO UIF CJH RVFTUJPO 4IPVME ZPV pursue more post-construction window DMFBOJOH 8FMM UIBU T VQ UP ZPV 'PS TPNF UIF CFOFรถUT TJNQMZ EPO U PVUXFJHI UIF IBTTMFT BOE SJTLT 'PS PUIFST JU NBZ CF UJNF UP UBLF B TFDPOE MPPL BU UIJT NVDI NBMJHOFE FOE PG UIF CVTJOFTT 8IJDIFWFS SPVUF ZPV HP NBLF TVSF ZPVS EFDJTJPO JT BO FEVDBUFE POF 1PTU DPOTUSVDUJPO XJOdow cleaning may just be the jumpstart ZPV WF CFFO MPPLJOH GPS

Author, Caleb Wininger, is owner of Lake State Cleaning out of Michigan.

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GHOST PARTICLE

BY HENRY GROVER JR.

"GUFS EJTDVTTJOH XJUI 1BVM 8FTU UIF SFTVMUT PG UIF UFTUT QFSGPSNFE GPS UIFJS QSFTFOUBUJPO BU UIF *8$" DPOWFOUJPO FOUJUMFE i" 4FBSDI GPS UIF *OWJTJCMF *OUSVEFSw * DPVMEO U SFTJTU HJWJOH UIJT BSUJDMF UIF UJUMF i(IPTU 1BSUJDMFw 8IFO 1BVM 8FTU BOE 1BVM %VòFS IFODFGPSUI UP CF SFGFSSFE UP BT UIF UXP 1BVMT FNCBSLFE PO UIJT NJTTJPO PG FNJOFODF * EPO U UIJOL UIFZ IBE BOZ DPODFQU PG XIFSF JU XBT HPJOH UP UBLF UIFN *OUP B CSJHIU MJHIU UIBU XBT HPJOH UP TIJOF PO FWFSZPOF PG VT CSJOHJOH UIF LJOE PG HMPSZ UIBU XF DFSUBJOMZ XPVMEO U SVO GSPN 0S JOUP B EBSL DBWFSO PG JOFYQMJDBCMF IPSSPST * DBO OPX TFF UIBU JU XBT UIF MBUUFS /P POF DPVME IBWF CFFO NPSF TVSQSJTFE UIFO UIF UXP 1BVMT 4JODF UIFZ RVJUF MVDJEMZ FYQMBJOFE FWFSZUIJOH BU UIF DPOWFOUJPO VTJOH FYDFQUJPOBMMZ IJHI RVBMJUZ TMJEFT GPS WJTVBM JNQBDU BOE FEVDBUJPO BOZ SFGFSFODF UP UIFJS EJTDPWFSJFT IFSF XJMM be simple reiteration. Yet for an intended purpose. That being to refresh our memory PG XIBU XBT EJTDPWFSFE BOE EJTDVTTFE JO PSEFS UP BTTJTU JO MFBEJOH VT PVU PG UIF EBSL cave. To get there however we will have to continue what was started many years ago.

"T IBWF UIF UXP 1BVMT 5IBU CFJOH OBNFMZ BO JO EFQUI TUVEZ PG UIF QIZTJDBM BOE QPTTJCMZ chemical mechanisms involved in the issue of scratches on architectural flat glass surfaces. This will bring us the glory that none will want to run from.

"MM TDJFOUJöD TUVEJFT CFHJO XJUI B RVFTUJPO 5IJT XBT OP EJòFSFOU 5IF RVFTUJPO XBT WFSZ TJNQMZ i$BO XF BCTPMVUFMZ JEFOUJGZ UIF JOWJTJCMF JOUSVEFS w *O PUIFS XPSET UIFTF CFJOH SHOPWINDOWCLEANINGRESOURCE.COM

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NZ PXO JT JU JOEFFE QPTTJCMF UP QSPWF CFZPOE RVFTUJPO UIBU GBCSJDBUJPO EFCSJT EPFT become fused to a glass surface during the tempering process? Sufficiently so that when CSPLFO BXBZ PS EJTMPEHFE XJUI B NFUBM TDSBQFS BOE ESBHHFE BDSPTT UIF HMBTT TVSGBDF UIBU (IPTU 1BSUJDMF XPVME DSFBUF B TDSBUDI 5IFZ XFSF BMTP JO IJHI IPQFT PG CFJOH BCMF UP WFSZ TQFDJรถDBMMZ DIBSBDUFSJ[F TDSBUDIFT DBVTFE CZ TVDI B QBSUJDMF GPS FBTZ JEFOUJรถDBUJPO JO GVUVSF รถFME DBTFT 6OGPSUVOBUFMZ UIFJS FYQFSJNFOUT XIJMF TIFEEJOH MJHIU PO UIFTF RVFTUJPOT EJE OPU HJWF UIFN UIF BCTPMVUFT UIFZ XFSF IPQJOH GPS *OTUFBE UIFJS UFTU SFTVMUT SBJTFE NPSF RVFTUJPOT 8IJDI * CFMJFWF NVTU CF BOTXFSFE CFGPSF XF DBO QSPHSFTT in our understanding.

8IJMF * EP OPU CFMJFWF JO HIPTUT * EP CFMJFWF JO XIBU * XJMM DBMM IFSF UIF (IPTU 1BSUJDMF *U JT JO GBDU JOWJTJCMF 0S JT JU 5IF UXP 1BVMT EJE QSPWF UIBU TBOE QBSUJDMFT XIJDI BSF WFSZ BCVOEBOU JO UIF รถFME DBO CF IBSEFS UIBO HMBTT 5IFTF QBSUJDMFT DBO FBTJMZ DBVTF TDSBUDIFT PO HMBTT 4VDI BT XIFO ESBHHFE VOEFS B TRVFFHFF SVCCFS TUFFM XPPM DMPUI PS FWFO B NFUBM SB[PS (MBTT QBSUJDMFT GBCSJDBUJPO EFCSJT NJDSPรถOFT DBO BMTP TDSBUDI " metal stylus can scratch. Along with other different particles and objects that are as hard BT PS IBSEFS UIBO HMBTT 5IF RVFTUJPO BHBJO XBT JT JU QPTTJCMF UP EFUFSNJOF FYBDUMZ XIBU DBVTFE UIF TDSBUDI XJUI B NJDSP TDPQF 8BT JU B NFUBM TUZMVT B QBSUJDMF PG TBOE PS B HMBTT QBSUJDMF NJDSPรถOF 1BVM 8FTU UPME NF UIBU JU JT POMZ QPTTJCMF UP EFUFSNJOF XIFUIFS JU XBT B CMVOU PCKFDU PS B SBUIFS TIBSQ POF TVDI BT B QBSUJDMF PG TBOE PS HMBTT %VSJOH UIF *8$" QSFTFOUBUJPO TMJEFT PG TDSBUDIFT BMM DBVTFE CZ IBSE TIBSQ QBSUJDMFT XFSF TIPXO &WFSZPOF XBT BTLFE JG UIFZ DPVME UFMM FYBDUMZ XIBU DBVTFE UIFTF TDSBUDIFT /P POF XBT BCMF UP PรฒFS B EFรถOJUJWF DPODMVTJPO /P POF LOFX &WFO UIF QPJOU PG JOEFOUBUJPO XIFSF UIF TDSBUDI CFHJOT TIPXFE OP BQQBSFOU EJรฒFSFODF *O GBDU UIF UPUBM TDSBUDI NPSQIPMPHZ QPJOU PG JOEFOUBUJPO USBDL BOE รถOJTI HBWF VT OP DMVF BT UP FYBDUMZ XIBU TIBSQ QBSUJDMF caused the scratch. )FSF JT BOPUIFS RVFTUJPO 8F IBWF BMXBZT CFMJFWFE UIBU NJDSPรถOF QBSUJDMFT SFMFBTFE CZ รธBU HMBTT XIFO JU JT TDPVSFE BOE CSPLFO BSF QVTIFE JOUP BOE GVTFE UP UIF HMBTT TVSGBDF EVSJOH UIF UFNQFSJOH QSPDFTT "DUVBMMZ CPOEFE UP UIF HMBTT TVSGBDF 4P UIF UXP 1BVMT TFU VQ B GFX EJรฒFSFOU FYQFSJNFOUT IPQJOH UP EVQMJDBUF UIJT FรฒFDU 8IJMF UIFZ EJE IBWF MJNJUFE TVDDFTT UIF SFTVMUT XFSF NVDI MFTT UIBO GBWPSBCMF JO QSPWJOH PVS QSFWJPVT CFMJFGT CFZPOE B RVFTUJPO PS EPVCU 8IBU UIFZ EJE SFWFBM XFSF TPNF WFSZ JOUFSFTUJOH SFTVMUT 8IJDI JO NZ PQJOJPO XJMM GPSDF VT UP SFDPOTJEFS SFUIJOL BOE EFWFMPQ NPSF QPXFSGVM BOBMZUJDBM UFDIOJRVFT 8IBU XF BCTPMVUFMZ OFFE JT B GVMM DPMPS WJEFP TIPXJOH UIF GBDF PG PVS (IPTU 1BSUJDMF XFBSJOH B TOFFS #VU XJUI UIF IJHI UFDI BOBMZUJDBM UPPMT PG UIJT DFOUVSZ * EPO U TFF UIBU BT CFJOH WFSZ EJรณDVMU +VTU FYQFOTJWF 4JNQMZ QVU XIFO UIFZ EJE UIFJS UFTUT UIFZ XFSF OPU BCMF UP QFSNBOFOUMZ GVTF HMBTT QBSticles to the surface. They used different sized particles of glass and sand. These could be QVTIFE JOUP UIF HMBTT CVU XPVME OPU CPOE PS GVTF PODF UIF HMBTT DPPMFE &WFSZ QBSUJDMF XBT RVJUF FBTJMZ SFNPWFE 8IFO HMBTT JT IFBUFE JO UIF UFNQFSJOH QSPDFTT UIF TVSGBDF CFcomes rather soft. And so as has been stated they were able to impinge glass and sand QBSUJDMFT JOUP JU )PXFWFS CPUI UIF HMBTT BOE TBOE QBSUJDMFT KVTU AQPQQFE PVU .PTU UJNFT UIFZ KVTU CMFX BXBZ "DDPSEJOH UP 1BVM 8FTU JU XBT WFSZ EJรณDVMU UP HFU TBOE PS HMBTT QBSUJDMFT UP TUJDL UP HMBTT &WFO XIFO UIF QBSUJDMFT XFSF TBOEXJDIFE CFUXFFO UXP QJFDFT PG HMBTT BOE QVU UISPVHI UIF UFNQFSJOH PWFO BT NVDI BT PG UIF QBSUJDMFT DPVME CF easily brushed off.

To be continued in Issue #21...

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BY LEE BURBIDGE our van can act as a moving billboard to promote your window DMFBOJOH TFSWJDFT 8F MPPL BU UIF CFTU XBZ to get your message across.

8IFO DIPPTJOH B WBO OBUVSBMMZ ZPV XJMM carefully consider payload and load space DBQBDJUJFT UP XPSL PVU XIJDI WBO TVJUT your needs. Savvy business owners will BMTP UIJOL BCPVU IPX UIFZ DBO CFTU USBOTform their vehicle (or fleet) into a mobile advertising billboard for their services.

5IJT JT XIFSF MJWFSZ DPNFT JO BOE UIFSF is more to it than getting the local sign XSJUFS UP TDSBXM UIF DPNQBOZ T OBNF BOE number on the side of the van.

There is the choice between a full or

QBSUJBM XSBQ TUBOEBMPOF DVU PVU HSBQIJDT and digital print on colour or transparent vinyl. Every van on the road is an ambasTBEPS GPS ZPVS DPNQBOZ 8IFUIFS UIF wrap partially or completely covers the WBO T TVSGBDF UIF HSBQIJDT DBO CF EJHJUBMMZ QSJOUFE GSPN BSUXPSL JNBHFT GPS BEWFSUJTing purposes. Another option is to change the colour of the van with colour vinyl as a more cost effective and reversible BMUFSOBUJWF UP B SF TQSBZ &JUIFS XBZ UIF vinyl is heated and stretched over every DPOUPVS PG UIF WBO T TVSGBDF UP DPOGPSN UP its shape.

3FNFNCFS ZPV XJMM OFFE UP UBLF FYUSB care removing a wrap. Although it can

usually be relied upon to protect paintXPSL GSPN TVO SBJO BOE TBMU EBNBHF BT XFMM BT NJOPS BCSBTJPOT JG UIF DPSSFDU amount of heat and pressure is not used when stripping off the vinyl it can cause damage. *U OPSNBMMZ UBLFT CFUXFFO BOE EBZT UP MJWFSZ B WFIJDMF BGUFS BSUXPSL IBT CFFO BQQSPWFE EFQFOEJOH PO XIBU ZPV IBWF chosen. Costs also depend on the models DPODFSOFE UIF DPNQMFYJUZ PG UIF EFTJHO and how long the wrap needs to stay on.

The durability of the vinyl is an important consideration too. Some companies use QSPEVDUT GSPN . "WFSZ BOE .FUBNBSL BOE ZPV DBO FYQFDU UIFTF XSBQT UP MBTU GPS VQ UP ZFBST -JRVJE BOE overlay laminates can be used to protect wrap against abrasive cleaning products and general wear and tear. .PTU MJWFSZ TQFDJBMJTUT DBO QSPEVDF HSBQIJDT GSPN B DMJFOU T PXO EFTJHOT PS DBSSZ PVU UIF EFTJHO JUTFMG PO UIF DVTUPNFS T JOTUSVDUJPOT )PXFWFS QSFTFOUJOH UIF MJWFSZ DPNQBOZ XJUI SFBEZ NBEF BSUXPSL JT MJLFMZ UP SFEVDF DPTUT 4PNF DPNQBOJFT VTF UFNQMBUFT UP ESBX VQ HSBQIJDT UBLJOH JOUP BDDPVOU UIF WBO T DPOUPVST The choice between a full wrap and individual lettering often comes down UP ZPVS CVEHFU /FWFSUIFMFTT CVTJOFTTFT BSF JODSFBTJOHMZ PQUJOH GPS CSJHIU CPME full colour wraps to turn their corporate vehicles into moving advertisements.

Basic single colour lettering can start from b XIFSFBT B DPNQMFY XSBQ DBO DPTU VQ UP b .BLJOH ZPVS MJWFSZ BO FòFDUJWF BE UPPM Avoid using typefaces that are script fonts BOE TUJDL UP DMFBO MJOFT UP FOTVSF UIF UFYU is easy to read when the van is out on the road. Colours should be chosen based on UIF DPMPVS PG UIF WBO CVU HFOFSBMMZ JU JT BEWJTBCMF UP MPPL GPS B TUSPOH DPOUSBTUJOH UPOF 'PS FYBNQMF ZFMMPX MFUUFSJOH XJMM OPU XPSL PO B XIJUF WBO CVU ZFMMPX DBO CF WFSZ FòFDUJWF PO B CMBDL CBDLHSPVOE Some people are still wary about colour

16

change wraps and need to be convinced UIBU UIFZ BSF OPU ADIFBQ QBJOU KPCT /FWFSUIFMFTT UIF UXP PWFSSJEJOH DPODFSOT SFlated to livery are downtime and the time JU UBLFT UP DBSSZ PVU UIF BQQMJDBUJPO XIJDI BòFDUT UIF DPTU PG MBCPVS *G ZPV IBWF POF or more vans in your fleet then you should carefully consider the cost of downtime as part of the livery price.

'PS B QBJOU KPC ZPV DBO FYQFDU WBOT UP CF Pò UIF SPBE GPS TFWFO EBZT XIFSFBT GPS a wrap this can be cut to two days. Lead times can also be reduced from up to FJHIU XFFLT UP POF PS UXP XFFLT 5IF DPTUT BSF b b QFS QBOFM GPS B DVU UFYU BQQSPY BOE øBU QBOFM MJWFSZ XJUI B NJE HSBEF UISFF UP öWF ZFBS WJOZM " WFIJDMF XSBQ DPMPVS DIBOHF PS GVMM QSJOUFE EFTJHO XSBQ PO B .8# IJHI SPPG Ford Transit would probably come in at BSPVOE b b *U JT BEWJTFE UIBU you should always use vinyl manufacturerapproved companies and for full or QBSU XSBQT ZPV TIPVME HP UP "WFSZ . PS )FYJT BQQSPWFE DFOUSFT .BLJOH JU XPSL t .BLF JU DMFBS XIBU ZPV EP o QSFGFSBCMZ with an image. t 1SPNJOFOUMZ EJTQMBZ ZPVS CSBOE OBNF t *ODMVEF ZPVS XFCTJUF BEESFTT 1SPMPOH UIF MJGF PG ZPVS MJWFSZ t %P OPU XBTI UIF WBO GPS B XFFL BGUFS UIF graphics have been applied. t %P OPU VTF B KFU QPXFS XBTI UP DMFBO UIF graphics area. t )BOE XBTI UIF WJOZM XJUI B TPGU TQPOHF

โ HOW TO START A WINDOW CLEANING BUSINESSโ FOR ROOKIES

BY LEE BURBIDGE

" RVJDL IFBET VQ PO NBSLFUJOH ZPVS CVTJness.

Any one running a business will tell you UIBU JO PSEFS UP FTUBCMJTI BOZ HSPXUI FWFO JO UIFTF IBSE FDPOPNJD UJNFT ZPV BSF HPing to have to get a grip and understandJOH PG NBSLFUJOH :06 BOE ZPVS DPNQBOZ 5ISPVHIPVU ZPVS MJGF ZPV IBWF CFFO NBSLFUJOH ZPVSTFMG BOE ZPV QSPCBCMZ EJE OPU FWFO LOPX JU 'SPN ZPVS รถSTU KPC JOUFSWJFX UP ZPVS รถSTU EBUF UP NFFUJOH QFPQMF GPS UIF รถSTU UJNF BU B NFBM ZPV BSF selling YOU. .BSLFUJOH ZPVSTFMG PS TFMMJOH your business to a facilities manager should be seen as no different to having a normal KPC JOUFSWJFX *O B KPC JOUFSWJFX XF UFMM UIF AQSPTQFDU CPTT BCPVU our training courses attended and PVS FYQFSJFODFT 8F UBML BCPVU UIF IJHI QSPรถMF DPNQBOJFT XF IBWF XPSLFE GPS BOE UIF UBTLT XF IBE UP DBSSZ PVU *O BEEJUJPO we demonstrate issues that we IBE UP UBDLMF JO order to show how we came to positive solutions.

Lets start with the need for NBSLFUJOH .BSLFUJOH JT B QSPDFTT XIFSFCZ ZPV advertise your company to your prosQFDUFE UBSHFU NBSLFU .BSLFUJOH DBO CF 17

DBSSJFE PVU JO NBOZ GPSNT TPNF PG XIJDI XF XJMM FYQMPSF Once you have mastered the art of marLFUJOH JU EPFT OPU TUPQ UIFSF .BSLFUJOH BOE TFMMJOH ZPVS TFSWJDF JT BO on going project. The process has to stand as a main supporting pillar of your business. Getting yourself conditioned and JO UIF SJHIU NJOE TFU JT LFZ "U UIF WFSZ MFBTU HFUUJOH NBSLFUJOH POUP ZPVS SBEBS JT necessary. *NBHJOF ZPVS CVTJOFTT JT MJLF B ACBUI UVC :PV XPSLFE TP MPOH BOE IBSE XJUI NBSLFUJOH BOE TFMMJOH UFDIOJRVFT UIBU ZPV IBWF รถMMFE ZPVS ACBUI XJUI CVTJOFTT )PXFWFS UIFSF JT B QSPCMFN XJUI UIJT ACBUI UVC :PV TFF ZPVS CBUIUVC IBT OP QMVH /P NBUUFS IPX HPPE ZPVS CVTJOFTT SFUFOUJPO JT ZPV XJMM MPPTF CVTJOFTT UISPVHI EFGBVMU BOE OFFE UP SFQMBDF JU %P OPUIJOH BOE PWFS UJNF ZPV XJMM TFF ZPVS UVSOPWFS dwindle. :PVS ACBUI UVC MFBLT BOE TP NBSLFUJOH BOE selling your business are important when JU DPNFT UP AUPQQJOH VQ UIF CBUI XBUFS 5IFSFGPSF XF IBWF FTUBCMJTIFE NBSLFUJOH as a very important tool. How do we apply this to our window cleaning business?

8IFSF EP ZPV XBOU UP CF 5IF รถSTU UIJOH UP DPOTJEFS JT XIFSF EP ZPV want to be with this business. Are you IBQQZ FBSOJOH b QFS EBZ GPS IPVST XPSL UP EBZT QFS XFFL BOE TUJDLJOH just with residential? %P ZPV XBOU UFO WBOT FNQMPZFFT BOE concentrate on multi regional commercial XPSL

XIFSF JO CFUXFFO UIF UXP FYBNQMFT The good thing about residential window cleaning is that its retention rate is very IJHI .PSFPWFS SFTJEFOUJBM XPSL JT B MPU easier to build up. This is because you are UBMLJOH EJSFDUMZ XJUI UIF EFDJTJPO NBLFS BOE JO GBDU JO NPTU DBTFT JU JT OPU B MPU PG money and most people will agree to a fair price.

5IJT UZQF PG XPSL JT WFSZ HPPE JO B SFDFTsion too!

5IF HPPE UIJOH BCPVU DPNNFSDJBM XPSL is that although it is more involving the rewards are far greater. You do not get EFDJTJPOT JOTUBOUMZ NBOZ PG UIF UJNFT BT ZPVS RVPUBUJPO NBZ IBWF UP CF EJTDVTTFE within the prospect company.

Retention rates can be high depending on the commercial customer. The more branches or nationalized the commercial prospect is the less loyal they can be.

0OF FYBNQMF PG IJHI SFUFOUJPO DPNNFSDJBM XPSL XPVME CF B รถTI BOE DIJQ TIPQ launderette or other small family business.

"O FYBNQMF PG B MPX SFUFOUJPO DPNNFSDJBM XPSL XPVME CF B CSBOE OBNF CVTJOFTT Buy or build? :PV DBO CVZ XJOEPX DMFBOJOH XPSL CPUI commercial and domestic on any forum or in the local newspaper. You may come across rounds for sale by word of mouth.

5IFSFGPSF UIF OFYU EFDJTJPO JT UP XPSL PVU JG ZPV XPVME MJLF UP CVJME B CVTJOFTT VQ from scratch or buy one. The far cheapest JT UP TUBSU ZPVS PXO BOE XF XJMM DPNF CBDL UP UIJT )PXFWFS XIBU JG ZPV XBOU UP CVZ 8IBU EP ZPV QBZ )PX EP ZPV IBOEMF UIF EFBM 8IBU EP ZPV OFFE UP MPPL GPS

"MUFSOBUJWFMZ NBZCF ZPV BSF IBQQZ TPNF-

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A PEAK

AT THE NEW JETSTREAM FROM WAGTAIL

BY LEE BURBIDGE 8$. JT QSPVE UP BOOPVODF UIF MBUFTU PรฒFSJOH GSPN UIF 8BHUBJM DBNQ JU IBT arrived! The new Jetstream for pure water window cleaning has just been released. *U XPVME BQQFBS UIBU UIJT UPPM XPVME reduce down time on the job and offer yet another tool solution to differing job TJUFT 1FSTPOBMMZ UPPMT IBWF BMXBZT EJWJEFE XJOEPX DMFBOFST 5IPTF UIBU MJLF B MPU BOE cannot live without and those happy doing what they are doing. * TFF HSFBU QPUFOUJBM JO UIJT UPPM BOE understand the ideas behind developing JU IPXFWFS BU UIF UJNF PG XSJUJOH UIJT XF had not received a Jetstream. As soon as XF IBWF JU JO PVS IBOET XIJDI JT WFSZ WFSZ TPPO XF XJMM ALJDL UIF UZSFT PO JU GPS ZPV and put out a Users Review.

4P JO UIF NFBO UJNF 8$. JOUFSWJFXFE 8JMMJF &SLFO PG 8BHUBJM UP MFBSO NPSF about this new innovation.

8$. 8IFO EJE ZPV รถSTU HFU UIF JEFB GPS the Jetstream?

8& 5IF JEFB PG UIF +FUTUSFBN DBNF BCPVU B ZFBS BHP CVU * XBT JOTQJSFE CZ BO JEFB a good friend of mine had but would not EJWVMHF 5IJT XBT UIF UFBTFS * OFFEFE 8$. 8IBU FYBDUMZ EPFT JU EP 8& 5IF +FUTUSFBN XBTIFT BOE SJOTFT TJmultaneously thus eliminating the rinsing cycle. Together with the pivot it allows the user to move both laterally and vertically.

8$. *T JU DPNQBUJCMF XJUI NPTU QPMFT 8& "MM UIF QPMFT * IBWF VTFE JU XJUI XPSL T XFMM *U JT WFSZ TJNQMF UP BEE UP B QPMF KVTU MJLF GPS B OPSNBM TRVFFHFF * UIJOL POF EBZ XF XJMM BMM SFWFSU CBDL UP UIJT NFUIPE 8$. *T JU MJHIUFS UIBO B CSVTI

8& *U JT XBZ MJHIUFS UIBO UIF CSVTI BOE much more maneuverable.

8$. 8PVME ZPV TBZ JU DMFBOT BT XFMM BT B brush?

8& * UIJOL JU DMFBOT GBS CFUUFS UIBO B CSVTI SHOPWINDOWCLEANINGRESOURCE.COM

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when it comes to debris and bird poo on glass?

8& 5JNF XJMM UFMM BOE * IBWF OPUIJOH UP HBJO IFSF CVU * UIJOL UIF NJDSP รถCSF QBE DVUT UISPVHI EFCSJT and bird poo far better than the brush but the Jetstream also has the function of FYDIBOHJOH QBET UP B QMBTUJD TDPVSJOH QBE 8$. &YQMBJO UIF JEFB PG UIJT UPPM CFJOH B ASJOTF BT ZPV HP KVTU MPPL BU PVS WJEFP XIFSF * EFDJEFE UP FYQFSJNFOU XJUI B TJHO DBLFE JO BMHBF 8$. 8IZ EJE ZPV OPU QSPEVDF ZPVS PXO 8'1 CSVTI

8& 5P SJOTF BT ZPV BSF DMFBOJOH CZ QSPWJEJOH UIF KFUT PO UPQ PG UIF CSVTI QBE PS NPQ JT PCWJPVT 8JUIPVU B QJWPUJOH UPPM JU XPVME NBLF WFSZ MJUUMF EJรฒFSFODF TP SFBMMZ JU JT POMZ VTFGVM GPS B 8BHUBJM 1JWPU BDUJPO

8& /PU NZ FYQFSUJTF BOE UPP FYQFOTJWF to produce here in Australia.

8$. 8IZ TP NBOZ KFUT "OE BSF UIF KFUT positioning critical in this tool?

8$. $BO ZPV DMFBO XJOEPX GSBNFT BEFRVBUFMZ XJUI UIJT UPPM

8& 5IF NPSF KFUT XF QSPWJEF UIF CFUUFS the rinse and they are positioned not to hit the top window frame but to aim in line with the centre flange on the scrubber.

8& 5IF KVSZ JT PVU PO UIJT POF CVU GSPN NZ FYQFSJFODF JU EPFT B HSFBU KPC PG frames because it can ride up the frame vertically.

8$. 8IBU HBWF ZPV UIF JEFB GPS UIJT concept?

8& /FDFTTJUZ HBWF NF UIF JEFB FWFSZPOF JT OPX VTJOH XBUFS GFFEJOH BOE * MJLF UP CF ahead of the curve not behind.

8$. *T UIFSF BOZ CFOFรถUT UP 8'1 XPSLFST BU FYUSFNF IFJHIUT TVDI BT GU BOE GU 8& "CTPMVUFMZ UIFSF JT TVDI B XFJHIU advantage and not having to lift off to SJOTF JT UIF LFZ

8$. 8IBU XPVME ZPV TBZ JT UIF NBJO advantage for this type of tool?

8& 5IF TQFFE PG UIJT UPPM JT BNB[JOH CVU the ability to clean hydrophobic glass and leave it in a hydrophilic state is the compelling factor.

8$. %P ZPV CFMJFWF UIBU B NJDSP รถCSF cloth would do a better job than a brush 20

8$. )PX EPFT UIF +FUTUSFBN MPDL into place for great heights? You EPO U XBOU UP IJU B MFEHF BOE LOPDL it off the angle arm or something

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and then sideways to rinse.

8$. )PX EPFT JU XPSL PO 'SFODI EPPST or windows that have multiple small TRVBSF QBOFT 8& /PU TVSF BCPVU UIFTF XJOEPXT ZFU CFDBVTF XF BSF TP CVTZ LFFQJOH VQ XJUI demand for the larger sizes.

do you?

8& *O BMM UIF ZFBST PG QSPEVDJOH 8BHUBJMhT * IBWF OFWFS IFBSE PG B UPPM DPNJOH MPPTF especially from one of our own Angle "SNT 5IF PCWJPVT NFBTVSF UP UBLF JT UP รถSNMZ TFDVSF UIF UPPM รถSTU :PV DBO FWFO invest into a plastic plug until we produce UIJT รถUUJOH 5IJT XPVME TVรณDF 8$. )PX EJE ZPV XPSL PVU UIBU UIF +FUTUSFBN JT UJNFT GBTUFS UIBO B DPOWFOtional brush head?

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8$. &YQMBJO BCPVU AHFUUJOH CFIJOE UIF EJSU 4QPUUJOH PO UIF HMBTT DBO BQQFBS mainly at the top of the window if not SJOTFE DPSSFDUMZ SJHIU 8& 8IFO ZPV BOHMF UIF +FUTUSFBN UIF NJDSP รถCSF รถSTU TDSVCT UIF EJSU BOE JT UIFO immediately followed by several jets of water in front of the dirt that gets washed away.

8$. 4P XIBU T UIF QSPCMFN XJUI B 8'1 brush?

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8$. 8IZ XPVME UIF +FUTUSFBN TBWF IBMG your water usage?

8& "OFDEPUBMMZ XF IBWF SFDFJWFE UIJT NFTTBHF UIBU JU JT B XBUFS NJTFS * HVFTT because the pressure of the pump is divided and restricted by so many jets.

8$. 5IBOLT 8JMMJF

buildings are always wide rectangular XJOEPXT TVSFMZ ZPV BSF CFUUFS Pรฒ HPJOH from side to side rather than up and down SHOPWINDOWCLEANINGRESOURCE.COM

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THE FALSE METHOLOGY OF SYSTEMS

By Curt Kempton .ZUI 4ZTUFNT JO ZPVS CVTJOFTT BSF boring. *G ZPV SFBMMZ GFFM UIJT XBZ *hN OPU TVSF UIFSFhT NVDI * DBO EP UP QFSTVBEF ZPV PUIFSXJTF FYDFQU UP UFMM ZPV UP SFBE 5IF & .ZUI 3FWJTJUFE BOE TFF JG JU CSFBUIFT any life into you. *O NZ CFTU BUUFNQU UP QFSTVBEF ZPV UP TFF UIJOHT NZ XBZ IFSF BSF B GFX UIJOHT UIBU NBLF TZTUFNT VMUSB GVO GPS NF * MPWF JU XIFO * DBO SFQMJDBUF B QSPDFTT to ensure that it gets done by someone or TPNFUIJOH PUIFS UIBO NZTFMG JO UIF FYBDU TBNF XBZ * XPVME EP JU JG * XFSF UIFSF * MPWF JU XIFO * DBO MFBWF UPXO BOE GFFM UPUBMMZ DPOรถEFOU UIBU FWFO JG * IBWF OP DFMM QIPOF DPWFSBHF NZ CVTJOFTT XJMM UISJWF * MPWF JU XIFO * LOPX UIBU *hN OPU GPSHFU-

UJOH BOZUIJOH "OE UIBUhT SFBMMZ TBZJOH something considering how poor my memory is). * MPWF JU XIFO NZ DVTUPNFST BSF FYQFSJFODJOH BO BXFTPNF DPOTJTUFOU FYQFSJFODF UIBU * FOHJOFFSFE CVU IBE OP QFSTPOBM interaction with. .BZCF *hN B MJUUMF CJU PG B HFFL XIFO JU DPNFT UP UIJT CVU * EPOhU UIJOL * BN 4P NBOZ UJNFT * IBWF NBEF UIF DPNNFOU i*G * DPVME KVTU DMPOF NZTFMGw * IBWF IFBSE PUIFST NBLF UIJT TBNF FYBDU TUBUFNFOU TP * LOPX UIBU * BN OPU BMPOF JO UIJT TFOUJNFOU 8FMM TZTUFNBUJ[JOH JT UIF GSVJUJPO PG this wish.

"T JU UVSOT PVU UISPVHI QSPQFS JNQMFNFOUBUJPO PG TZTUFNT JO B TFOTF * DBO CF DMPOFE BOE * IBWF HPU UP UFMM ZPV JU JT XBZ DPPM *UhT TP FNQPXFSJOH UP GFFM UIF CVTJOFTT ZPVhSF CVJMEJOH HBJO NPNFOUVN JO positive areas. *hMM OFWFS GPSHFU UIF EBZ * TFOU NZ รถSTU employee off to do a job without me. He loaded my trailer up and drove down the TUSFFU UPXBSE UIF KPC *O UIJT NPNFOU * UIPVHIU UP NZTFMG i* N BCPVU UP NBLF TPNF NPOFZ BOE * IBWFO U FWFO MFGU NZ ESJWFXBZw *O GBDU GSPN BO PVUTJEF QFSTQFDUJWF JU QSPCBCMZ XPVME IBWF MPPLFE MJLF B TDFOF GSPN (POF XJUI UIF 8JOE XBWJOHy รถHIUJOH CBDL UIF UFBST *U XBT SFBMMZ BO BNB[JOH FYQFSJFODF * XPVME IBWF MPWFE UP IBWF LOPXO UIFO XIBU * LOPX OPX

22

.ZUI 4ZTUFNT NBLF ZPVS CVTJOFTT GFFM cold.

UIFSFhT POMZ POF SFTQPOTF UP UIBUy 4IBNF on you."

That is so not true. Have you shopped at a 5SBEFS +PFT PS FBUFO BU B +PIOOZ 3PDLFUT PS CPVHIU GSPN "NB[PO DPN *U JT UIF OBture of a growing business that absolutely EFNBOET TZTUFNBUJTBUJPO :PV DBOhU OPU systematise and scale your business up. %P ZPV GFFM MJLF ZPV IBWF UP CF QSFTFOU BU every job or bid to give your customer the FYQFSJFODF ZPV XBOU UIFN UP IBWF

5IBU IVSU CVU * TUJMM EJEOhU VOEFSTUBOE )F XFOU PO *G ZPV DBOhU MPWF ZPVS CVTJOFTT FOPVHI UP NBLF JU TFYZ BT ZPV QVU JUy OP POF FMTF XJMM :PV DBOhU FYQFDU TPNFone else to come along and love your CVTJOFTT NPSF UIBO ZPV EP *UhT KVTU OPU HPJOH UP IBQQFO *G ZPV XBOU B TFYZ CVTJOFTT ZPV IBE CFUUFS HFU UP XPSL NBLJOH JU TFYZ

* WJWJEMZ SFNFNCFS XIFO * MFBSOFE UIBU MFTTPO

* IBWF HSPXO B MPU TJODF UIFO BOE * XPVME apply that same painful lesson to systems.

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* XBT JO B DPOGFSFODF SPPN BU *OGVTJPO4PGUhT IFBE PรณDFT TQFBLJOH XJUI UIF $&0 BOE B GFX PG UIFJS PUIFS IJHI VQT * XBT there with other local business owners XIP XFSF BMTP VTJOH UIFJS TPGUXBSF 8F were trying to learn how we could improve our company culture and business QSBDUJDFT *U XBT BO BMM PVU CSBJOTUPSNJOH TFTTJPO BOE * XBT SFBMMZ IBWJOH GVO MJTUFOing to all of the wisdom being handed out so freely.

But then it happened. * GFMU B DIJMM CFDBVTF * SFBMJ[FE * PXO B XJOEPX DMFBOJOH DPNQBOZ * XBT MJTUFOing to all of these great ideas that are in NZ IFBE POMZ BQQMJFE UP DPOTVMUJOH รถSNT SFBM FTUBUF JOWFTUNFOU HSPVQT NBOVGBDUVSJOH DFOUSFT SFUBJM NPHVMT BOE UIF TPSU * DPVMEOhU HFU NZTFMG UP BQQMZ UIFTF JEFBT UP my โ simpleโ window cleaning company. So * TBJE JU PVU MPVE 5IBUhT BMM HSFBU GPS ZPVS HVZTh CVTJOFTTFTy CVU XIBU BCPVU B DPNQBOZ UIBU JTOhU BT TFYZ BT ZPVST * IBWF B XJOEPX DMFBOJOH company."

5IF $&0 PG *OGVTJPO4PGU TQPLF VQ 8FMM

4IBNF PO ZPV JG ZPV GFFM MJLF ZPV DBOhU VTF technology to interact with your customers the same way Amazon does and still get your personality out there.

4IBNF PO ZPV JG ZPV HFU TJDL BOE ZPVS CVTJOFTT DBOhU DPOUJOVF PO XJUIPVU ZPV 4IBNF PO ZPV JG ZPV DBOhU HP TPNFXIFSF with your family and still please your customers. * VTF UIF UFSN 4IBNF PO ZPV CFDBVTF UIBUhT XIBU JU UPPL UP TJOL JOUP NZ IFBE BOE * IPQF JU TJOLT JOUP ZPVST *G ZPV IBWF bigger goals than putting your nose to the HSJOETUPOF FWFSZ TJOHMF EBZ * XPVME TVHHFTU UP ZPV UIBU TZTUFNT BSF UIF 0/-: XBZ you will achieve those goals. .ZUI 4ZTUFNT BSF GPS QFPQMF XIP BSF XFBL #VMM IPOLZ 4ZTUFNT BSF GPS QFPQMF *G ZPV BSF SFBEJOH UIJT ZPV BSF B QFSTPO *G ZPV BSF B QFSTPO ZPV BSF OPU QFSGFDU There was only one person who ever was

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QFSGFDU BOE JUhT TBGF UP TBZ UIBU ZPV BSF not Him. *O UIF CFHJOOJOH XIJMF * XBT JO UIF รถFME * XPVME IBWF UP VTF MPUT PG USJDLT UP LFFQ NZ fragmented and mostly scattered brain from forgetting everything. *O PSEFS OPU UP GPSHFU BOZUIJOH * IBE UP place my step ladders directly in the path * XPVME CF UBLJOH CBDL UP NZ WBO TBNF HPFT GPS WBDVVNT UPXFMT BOE CSVTIFT TP BT UP MJUFSBMMZ DBVTF NF UP USJQ PWFS UIFN USJHHFSJOH B NFNPSZ UIBU * OFFEFE UP MPBE UIFTF JUFNT CBDL POUP NZ WBO CFGPSF MFBWing the job site. * VTFE UP QVU DMFBO TDSFFOT VOEFSOFBUI JU T SFTQFDUJWF XJOEPX XIJMF JU XBT ESZJOH TP UIBU * XPVMEOhU GPSHFU XIJDI XJOEPX JU went on. * VTFE UP UJF B DPSE UP NZ TDSFXESJWFS TP UIBU * XPVMEOhU FWFS HFU NPSF UIBO inches away from it. * VTFE UP BMXBZT QVU UIF IPTFT UP PVS XBUFS GFE QPMFT BXBZ JO B WFSZ TQFDJรถD XBZ UP FOTVSF UIBU UIFZ รถU KVTU SJHIU BOE TP UIBU UIF 30 XPVME รธVTI QFSGFDUMZ BT * was putting them away. * DPVME HP PO BOE PO CVU ZPV BMSFBEZ LOPX * MPWF TZTUFNT * EPOhU OFFE UP QSPWF UIBU UP ZPV * XPVME CFU IPXFWFS UIBU ZPV EP UIF FYBDU TBNF UIJOHT *O GBDU ZPV probably have tons of your own stories about the little systems that you use to LFFQ ZPVS MJGF BOE CVTJOFTT JO DIFDL 'PS UIBU * XIPMFIFBSUFEMZ BQQMBVE ZPV 4ZTUFNT BSF BT OBUVSBM BT CSFBUIJOH *O GBDU * CFMJFWF JUhT DBMMFE UIF 3FTQJSBUPSZ System". So whether you are a tough guy PS OPU * HVBSBOUFF UIBU ZPV BSF VTJOH TZTtems every single day in one form or anPUIFS 0O UIBU TBNF OPUF * BMTP HVBSBOUFF

24

UIBU ZPV DPVME CFOFรถU GSPN JNQMFNFOUJOH TPNF DPOTDJPVT TZTUFNT UP LFFQ ZPV GSPN IBWJOH UP DPOUJOVBMMZ NBLF EFDJTJPOT PO the fly" over and over again. .ZUI 4ZTUFNT BSF UPP IBSE UP JNQMFment. )VNBOT BSF DSFBUVSFT PG IBCJU TP JG ZPV BSF MJWJOH B MJGF PG EJTPSHBOJ[BUJPO JUhT POMZ because your "system" is disorganizaUJPOy UIBUhT ZPVS IBCJU .BZCF GPS PVS QVSQPTFT GPS UIF OFYU MJUUMF CJU XF DPVME even interchange the word "system" with "habit". Studies show that people who are โ veryโ aware are only using their conTDJPVT NJOE PG UIF UJNF 5IF VODPOTDJPVT NJOE UBLFT PWFS GPS UIF PUIFS of the day.

There are many people who operate PO BCPVU DPOTDJPVT BDUJWJUZ 5IBU JT B UPVHI QJMM UP TXBMMPX CFDBVTF * SFBMMZ XPVME MJLF UP CFMJFWF UIBU * UIJOL B MPU BOE would never abandon my thought processes to the unconscious mind in such TUBHHFSJOH RVBOUJUJFT #VU UIJOL BCPVU JU 5IBU NFBOT UIBU JG ZPV TMFFQ IPVST B EBZ ZPV TQFOE BCPVU NJOVUFT B EBZ PVU PG UIF PUIFS IPVST SFBMMZ UIJOLJOH BCPVU XIBU ZPV XBOU UP EP PS TBZ /PUF UIBUhT JG ZPV BSF VTJOH ZPVS DPOTDJPVT NJOE GPS PG UIF EBZ *U NBLFT NPSF TFOTF XIFO ZPV UIJOL BCPVU IPX ZPV BSF BCMF UP TQFBL PS SFBE XJUIPVU FWFO UIJOLJOH BCPVU JU Very interesting! .Z QPJOU JT UIBU ZPV BMSFBEZ PQFSBUF TP NVDI Pรฒ PG ZPVS IBCJUT UIBU ZPVS TVCDPOscious has already built your systems for ZPV JO ZPVS QFSTPOBM BOE CVTJOFTT MJGF *G ZPV EPOhU HSBC UIF CVMM CZ UIF IPSOT BOE EP JU ZPVSTFMG ZPV NBZ CF EJTBQQPJOUFE with what you get.

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* XPVME FODPVSBHF ZPV UP QBZ BUUFOUJPO to those moments when you are carrying PVU B QSPDFTT PS NBLJOH B EFDJTJPO UP TFF JG UIFSF JT B HPWFSOJOH QSJODJQMF PS B XBZ UP NBLF JU TJNQMF FOPVHI UP FYQMBJO UP someone else why you are doing it that particular way.

5IFO BTL ZPVSTFMG JG UIBUhT UIF CFTU XBZ Challenge your subconscious mind to see if there is a more efficient way than your typical default method. Once you have this particular thing down the way you want it to always beโ ฆ.

XSJUF JU EPXO 5IJT JT WFSZ JNQPSUBOU 5BLF advantage of this moment of clarity and cement your new found system into your brain by officially putting to words your OFX NFUIPE :PV DBO VTF B OBQLJO BO FOWFMPQF XIBUFWFS KVTU XSJUF JU EPXO 8IBU matters most in this moment is that you IBWF UBLFO UIF JEFB PVU PG ZPVS IFBE BOE put it somewhere you can refer to laterโ ฆ PS UFBDI TPNFCPEZ FMTF MBUFS &JUIFS XBZ the decision is now made and you never have to โ re-decideโ on that same matter MBUFS 8IFX 5IF QSPCMFN XJUI HFUUJOH TZTUFNT VQ BOE HPJOH JT PGUFO UIF PWFSwhelming feeling that it is going to be TPPPP IBSE "OE * BHSFF UIBU PSHBOJ[JOH your documentation (systemizing your TZTUFNJ[JOH JG ZPV XJMM DBO CF BO PWFSXIFMNJOH GFBU #VU SFNFNCFS UIJT EPFTO U OFFE UP CF DPNQMFUFE PWFSOJHIU *O GBDU ZPV TIPVME HP JOUP UIJT QIBTF PG ZPVS MJGF OPU BT B TQSJOUFS CVU BT B NBSBUIPOFS :PV TIPVME QMBO PO UBLJOH B XIJMF FWFO CFDPNJOH B MJGFTUZMF %P B MJUUMF BU B UJNF 1MBO UP SFWJTF ZPVS TZTUFNT "T ZPVS CVTJness evolves you will be evolving as well. *U UIFSFGPSF GPMMPXT TVJU UIBU ZPVS TZTUFNT UPP XJMM FWPMWF :PV XJMM BMTP รถOE UIBU BT TZTUFNT TUBSU UP JOUFHSBUF XJUI FBDI PUIFS

ZPV XJMM OFFE UP NBLF BMMPXBODFT UP HFU UIFN UP IBSNPOJ[F 8IFO UIJT IBSNPOZ IBQQFOT ZPV XJMM FYQFSJFODF B NPNFOU PG euphoria as this is truly is one of the most beautiful things to witness in business.

"HBJO JG JU TUBSUT UP CFDPNF PWFSXIFMNJOH UBLF B TUFQ CBDL BOE KVTU XPSL PO XIBU ZPVhWF HPU JO GSPOU PG ZPVy 5IJT is not a sprint. As you build these new TZTUFNT ZPV XJMM รถOE UIBU ZPVS QFSTPOBMJUZ TIJOFT UISPVHI FBDI PG UIFN 6MUJNBUFMZ each system should lighten your load and put less pressure on your brain. Your caQBDJUZ XJMM HSPX BOE ZPV XJMM CF FOBCMFE UP IJSF TPNFPOF FMTF UP EP B XFMMEFรถOFE KPC 5IFTF OFX IJSFT XJMM OPU POMZ LOPX KVTU 8)"5 UP EP CVU 8): UP EP JU XIJDI XJMM NBLF JOUFSOBMJTJOH UIF )08 UP EP JU part really easy. *G ZPVS CVTJOFTT JT KVTU POF CJH CBMM PG CBJMJOH XJSF ZPV BSF HPJOH UP IBWF B EJรณDVMU UJNF FYQMBJOJOH UP ZPVS รถSTU FNQMPZFF FYBDUMZ XIBU JU JT ZPV FYQFDU PG UIFN &WFO NPSF EBNBHJOH XJMM CF UIF SFTVMUT JG ZPVS FNQMPZFF OFWFS IBT UIF NFBOT PG LOPXing if they have done a good job. .ZUI *UhT POMZ NFy * EPOhU OFFE systems.

4P * EJE JUy ZPVhMM OPUJDF UIBU JO UIF BCPWF

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QBSBHSBQI * รถOBMMZ BMMVEFE UP FNQMPZFFT So for those of you who are one man operations and are now saying "AH HA! See? * EPOhU OFFE UIJT HBSCBHF *hN B POF NBO PQFSBUJPO BOE * BN รถOF XJUIPVU TZTUFNT *G ZPV EP GFFM UIBU XBZ QMFBTF HP CBDL VQ to the top and re-read everything before ZPV SFBE UIJT MBTU QBSU CFDBVTF * UIJOL ZPV missed some really important stuff along the way.

"HBJO JG ZPV GFFM UIJT XBZ ZPV OFFE UIFTF QSJODJQMFT NPSF UIBO BOZPOF *G ZPV QMBO UP TUSFUDI ZPVSTFMG BT UIJO BT ZPV DBO ZPV IBWF HPU UP NBLF TVSF UIBU ZPV BSF SFHJNFOUFE EJTDJQMJOFE BOE SFBEZ UP MFWFSBHF every resource and technology at your disposal. Only in this way will you eventuBMMZ รถOE B RVBMJUZ PG MJGF BOE CVTJOFTT UIBU you can truly live with.

This stuff is just as important to a one man CBOE BT JU JT GPS BO PSDIFTUSB *G ZPV PXO ZPVS PXO CVTJOFTT ZPV BSF B DPOEVDUPS PG B TZNQIPOZ -JLF JU PS OPU there are many parts. And it stands to reason that if you are building something XPSUIXIJMF JUhT HPJOH UP HSPX 8IJDI NFBOT UIBU BU TPNF QPJOU ZPV BSF HPJOH UP OFFE UP CSFBL QBSUT Pรฒ PG ZPVS CVTJOFTT and entrust them to someone else or to a piece of technology that can properly manage it. This is up to you and you alone-- as you metaphorically stand in GSPOU PG ZPVS TZNQIPOZ UP NBLF FWFSZUIJOH TPVOE HPPE BOE XPSL XFMM UPHFUIFS *G ZPV BSF HPJOH UP CF QMBZJOH BMM UIF QBSUT ZPV IBWF HPU UP NBLF TVSF UIBU XIFO the distractions come (and UIFZ XJMM ZPV BSF QPMJTIFE enough to not miss a beat XIJMF TUJMM LFFQJOH ZPVS NPTU valuable asset (YOU) healthy and sane.

26

One of the most valuable things you will FWFS EP JT UBLF TPNF UJNF UP BSDIJUFDU out the blueprints of what you want your CVTJOFTT UP MPPL MJLF XIJMF BU UIF TBNF time creating the systems to support it. By EPJOH UIJT ZPV XJMM CF NVDI NPSF MJLFMZ UP IJU ZPVS HPBM SBUIFS UIBO KVTU CFMJFWJOH UIBU FWFSZUIJOH XJMM XPSL JUTFMG PVU 'VSUIFSNPSF BU UIF FOE PG UIF EBZ ZPVhMM have a lot more energy to live outside your business. * HVBSBOUFF JU

Curt Kempton is the owner of 5 Star Window Care in the Phoenix, AZ area, and the creator of ResponsiBid, a software built to systematize the bidding process for window cleaning and also powerwashing professionals in the residential markets. He is passionate about this stu๏ฌ and has a video blog at customerservicefactory.com

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HydroClean™

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We are the leader in Pure Water Cleaning Systems. We have the most complete line of Pure Water Systems and water fed poles to fit any application. Check out the new Hydro Tube™ Pure Water System.

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For the last 30 years, Pulex has crafted its rubber from only pure natural rubber from just one single geographic area. The result is a perfect blade, every time!

With 11 different handles in brass, stainless steel, aluminum or plastic, you will no doubt find the one that feels just right. And to make it even better, Pulex products are all interchangeable with the tools you use today.

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High productivity and safety. The HighRise™ takes over where the Ultra Pure leaves off.

The HighRise™ provides: * $ & "$ ( ! % - do a months worth of work in one day * - operated from the top of the building eliminating over-the-edge work * & ( - cleans entire building, including window frames providing extended life of structure * !( $"! !& ) $ ! ) - doesn’t use harsh chemicals and uses a small amount of water 2 %&

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OFFER YOUR CLIENTS A NEW SERVICE, INCREASE REVENUES, AND HELP SAVE SONGBIRDS. Introducing UV Liquid, a new product for saving the lives of birds.

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While birds enjoy tetrachromatic color vision and visual acuity up to 12 times better than that of people, birds still have difficulty seeing glass. UV Liquid helps birds see windows and avoid striking the glass.

UV Liquid is easy to apply. Simply use our bingo market to make small dots on window glass. The dots dry to virtually clear, are effective for three months or more, and are easy to remove.

THRILL YOUR CLIENTS IN 2014.

BOOST YOUR SALES! ORDER TODAY!

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Our focus is to continually educate ourselves and keep up with new technology so we can always produce the best quality resin at a low cost to our customers.

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Because your customers expect perfection, you need the highest quality tools for your trade. At Nationwide DI Water Solutions, we understand your business and the need for speed while delivering a high quality service. Whether virgin or regenerated, our resin products are second to none.

Nationwide DI Products are available at Window Cleaning Resource Call 862-266-0677 or visit www.shopwindowcleaningresource.com/manufacturer/nationwide-di-water-solutions.html

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The GlassRenu Contractor Grade System is offered as a complete solution for the removal of the most common types of scratches and acid damage on glass of all types.

Included in the System: t 1SFNJVN WBSJBCMF TQFFE HSJOEFS QPMJTIFS t $VTUPN EFOTJUZ CBDLJOH EJTLT t 3FOV 'BTU'FMU 1PMJTIJOH QPMJTIJOH QBET t .PTU DPNNPOMZ VTFE 3FOV%JTLTÂ¥ t 3BTQ t /PO DPOUBDU UFNQFSBUVSF HVO t 8JSF CSVTI t (MBTT3FOV 1PMJTIJOH 4QSBZFS t (MBTT3FOV 'JOJTIJOH 4QSBZFS t .BOVBM *OTUSVDUJPOT GlassRenu Scratch Removal System

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CELEBRATING 50 YEARS OF EXCELLENCE

SPECIAL 50TH ANNIVERSARY EDITION For 50 years the name UNGER has been synonymous with high quality and innovation. To celebrate our 50th Anniversary, we have designed a limited edition selection of ErgoTec® tools in a luxurious shade of gray with golden speck, featuring our commemorative logo.

Exclusive: ErgoTec KIT BOX

The ErgoTec 50th Anniversary limited edition kit includes a choice of 14” or 18” ErgoTec Squeegee, 14” ErgoTec Washer with Ninja Sleeve, and 50th Anniversary Bucket on a Belt.

Each kit includes a Certificate of Authenticity.

Contact www.windowcleaningresource.com today to reserve your kit.

In stock March 2014.

Tools also available separately.

www.ungerglobal.com

The Proof: ErgoTec KIT CERTIFICATE

Saved for new advertiser (must be placed upside down to match magazine side)