System Cover Sheet #2 – Residential House Wash
All County Window Cleaning 2 – A – Job Site Optimization Hose Placement Trips to the Truck Weather Conditions 2 – B – House Inspection Holes in Siding Loose Gutters Loose Siding Stained Siding Sun Fade/ Oxydation Chipped Stucco Chipped paint Spigots Delicate Plants Type of Siding 2 – C – House Washing Cedar Vinyl Aluminum Hardi Plank Stucco Painted Wood Brick Log Stain Removal-‐ Rust Oxydation Paint Egg Hand Scubbing
2 – D -‐ Gutter Whitening Measuring Gutters Checking for oxydation Applying solution 2 – E -‐ Protection PPE Plants Delicate Surfaces
Support Documentation
System
Hose Placement
Packet
All County Window Cleaning
After doing the initial house inspection, find the closest water spigot to the truck and test it.
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Run the garden hose from power washer to the spigot. Do not turn the water on yet.
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Run the pressure hose from the power washer around the house connecting as many hoses as needed to reach the far end of the house. Hook the gun up to the end of the last hose.
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While coming back to the truck, turn the spigot on. Do not run the power washer without the water on. This can burn out the pump.
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Note: Do not let the black pressure hoses touch any vinyl surfaces. It will leave a mark that is extremely hard to get off.
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Desired Result: Efficient Hose Placement
System
Trips to Truck
Packet
All County Window Cleaning
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During hose placement, trips to the truck can be limited by bringing multiple hoses with you.
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The only way to limit trips to get more chemical is to use less chemical. Do not carry the chemical around with you. Leave it by the truck.
Fill up the gas before starting every job to avoid running out in the middle.
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Carry extra o-‐rings with you.
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Carry a multi-‐tool with you. It will be extremely handy.
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Desired Result: Limit trips to truck
System
Weather Conditions
Packet
All County Window Cleaning
Note wind direction and speed at each job. When spraying chemical, wind will carry the chemical to places not intended. Be extra careful when buildings, cars, people, etc. are nearby. Wind can also limit how high and where you can reach with the water and chemical. Do not use a ladder to try to reach these areas.
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Rain usually is not a big factor in the outcome of the power washing. Rain gear is recommended though.
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Pay attention to what side of the house that the sun is hitting. If the house is sun-‐faded, and chemical is allowed to dry on that side, there is a chance of worsening the sun-‐faded areas.
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Desired Result: Optimize House wash in all weather conditions
System
Holes in Siding
Packet
All County Window Cleaning
During the initial house inspection, note all holes in the siding.
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Inform the manager/customer about any damage before starting.
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Be mindful of these defects when cleaning the house. Try not to spray water directly in these areas.
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Desired Result: Limit customer damage complaints
System
Loose Gutters
Packet
All County Window Cleaning
During the initial house inspection, note all loose gutters.
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Inform the manager/customer about any damage before starting.
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Be mindful of these defects when cleaning the house. Try not to spray water directly in these areas.
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Desired Result: Limit customer damage complaints
System
Loose Siding
Packet
All County Window Cleaning
During the initial house inspection, note all loose siding.
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Inform the manager/customer about any damage before starting.
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Be mindful of these defects when cleaning the house. Try not to spray water directly in these areas.
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Desired Result: Limit customer damage complaints
System
Stained Siding
Packet
All County Window Cleaning
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During the initial house inspection, note all stains on the siding that will not come off during a normal house wash.
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Inform the manager/customer about any damage before starting. Make sure they know that the stains may not come off.
Be mindful of these defects when cleaning the house.
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Desired Result: Limit customer complaints
System
Sun-‐fade / Oxydation
Packet
All County Window Cleaning
During the initial house inspection, note all sun-‐faded areas. Also note the color of the siding. To check for sun-‐fade, rub your hand along suspected areas. If a white residue is on your hand, the area is sun-‐faded. Note: Blue and red siding seems to be most affected by chemical and pressure washes. Take extra precautions when cleaning this colored siding.
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Inform the manager/customer about any damage before starting. Make sure they know that the sun-‐faded areas will not “look like new” after a house wash.
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Be mindful of these defects when cleaning the house. Limit the amount of chemical, pressure, and time that the chemical is allowed to sit on the affected areas. If the sun-‐faded areas are relatively clean. Do not use any chemical. Do a light rinse only.
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Desired Result: Limit customer damage complaints
System
Chipped Stucco
Packet
All County Window Cleaning
During the initial house inspection, note all areas that have chipped stucco.
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Inform the manager/customer about any damage before starting. Make sure they know about these areas ahead of time.
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Be mindful of these defects when cleaning the house. Limit the pressure used in these areas. If you can avoid them completely, do so.
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Desired Result: Limit customer damage complaints
System
Chipped Paint
Packet
All County Window Cleaning
During the initial house inspection, note all areas that have chipped paint.
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Inform the manager/customer about any damage before starting. Make sure they know about these areas ahead of time.
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Be mindful of these defects when cleaning the house. Limit the pressure used in these areas. If you can avoid them completely, do so.
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Desired Result: Limit customer damage complaints
System
Spigots
Packet
All County Window Cleaning
During the initial house inspection, note all places where there are spigots.
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Test each spigot. The pressure in one spigot can be very low, while another one can be excellent.
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Look for corroded “old looking” spigots. These older spigots can have a tendency to break. They may not turn off completely after opening them. Avoid them whenever possible.
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Desired Result: Limit customer damage complaints
System
Delicate Plants
Packet
All County Window Cleaning
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During the initial house inspection, note all places where there are delicate plants.
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The general rule for this is the smaller the plant, the more susceptible it is to damage from using the chemical near it. Avoid smaller plants whenever possible.
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Move any potted plants. These pots do not allow for the chemical to be diluted down and seep into the ground. Therefore, they are at higher risk.
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Do not spray chemical near a Coy Pond. It will kill the fish. Inform the manager/customer of this.
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Always rinse any unmovable plants immediately before and after spraying the chemical.
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If exposure to plants cannot be avoided, a damage waiver must be signed by the customer before work can begin.
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Desired Result: Limit customer damage complaints
System
Types of Siding
Packet
All County Window Cleaning
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During the initial house inspection, note the type(s) of siding that are on the house and any other materials. If there is a different siding than what the work order states inform the manager before starting. Price may need to be adjusted.
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If the siding is fiber-‐cement board (Hardy Plank), and it’s covered in algae, moss, etc., there is a possibility that chunks of siding will come off during the house wash. The siding gets broken up and used as a food source for the algae, moss, etc. Inform the manager/customer about this condition before starting. Always get a damage waiver signed in this case.
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Desired Result: Limit customer damage complaints
System
Cedar
Packet
All County Window Cleaning
For cedar or any stained wood siding multiple chemical applications and rinses may be needed to get it completely clean.
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Sun-‐fading is not an issue with this type of siding.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area using low pressure, making sure to get the chemical completely off.
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Repeat steps 3 and 4 as needed.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Desired Result: Successful house wash
System
Vinyl
Packet
All County Window Cleaning
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For vinyl siding chemical and pressure usually is not an issue. For sun-‐faded siding see Sun-‐ Fade/Oxidation procedures.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area making sure to get the chemical completely off. Higher pressure is ok on this siding if needed.
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Avoid windows, shutters, doors, etc. We do not power wash these areas. Rinse these off with very light pressure only.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Desired Result: Successful house wash
System
Aluminum
Packet
All County Window Cleaning
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For Aluminum siding chemical and pressure usually is not an issue. For sun-‐faded siding see Sun-‐ Fade/Oxidation procedures.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area making sure to get the chemical completely off. Higher pressure is ok on this siding if needed.
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Avoid windows, shutters, doors, etc. We do not power wash these areas. Rinse these off with very light pressure only.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Desired Result: Successful house wash
System
Hardi Plank
Packet
All County Window Cleaning
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For hardi plank (fiber cement board) siding chemical is not an issue, but too much pressure can damage it. If the siding is fiber-‐cement board (Hardy Plank), and it’s covered in algae, moss, etc., there is a possibility that chunks of siding will come off during the house wash. The siding gets broken up and used as a food source for the algae, moss, etc. Inform the manager/customer about this condition before starting. Always get a damage waiver signed in this case.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area making sure to get the chemical completely off. Use light pressure to rinse this type of siding.
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Avoid windows, shutters, doors, etc. We do not power wash these areas. Rinse these off with very light pressure only.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Desired Result: Successful house wash
System
Stucco
Packet
All County Window Cleaning
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For stucco siding chemical is not an issue, but too much pressure can damage it. See Chipped Stucco procedures for more information. Like cedar, multiple applications of the chemical are likely needed to get it clean. Stucco is another porous material.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area making sure to get the chemical completely off. Use light pressure to rinse this type of siding.
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Avoid windows, shutters, doors, etc. We do not power wash these areas. Rinse these off with very light pressure only.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Repeat steps 2 through 4 as needed.
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Desired Result: Successful house wash
System
Painted Wood
Packet
All County Window Cleaning
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For painted wood siding chemical is not an issue, but too much pressure can damage it. See Chipped Paint procedures for more information. Painted wood is usually cleaned with one chemical application and rinse.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area making sure to get the chemical completely off. Use light pressure to rinse this type of siding.
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Avoid windows, shutters, doors, etc. We do not power wash these areas. Rinse these off with very light pressure only.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Repeat steps 2 through 4 as needed.
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Desired Result: Successful house wash
System
Brick
Packet
All County Window Cleaning
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For Brick chemical is not an issue, but too much pressure can damage it. Multiple chemical applications likely be needed to clean this type of surface.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area making sure to get the chemical completely off. Use light pressure to rinse this type of siding.
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Avoid windows, shutters, doors, etc. We do not power wash these areas. Rinse these off with very light pressure only.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Repeat steps 2 through 4 as needed.
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Desired Result: Successful house wash
System
Log
Packet
All County Window Cleaning
For log homes multiple chemical applications and rinses may be needed to get it completely clean.
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Sun-‐fading is not an issue with this type of siding.
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Spray one side/area of the house with the chemical mixture and let it sit. The amount of time it needs to stay on depends on how dirty the area is.
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Rinse the area using low pressure, making sure to get the chemical completely off.
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Repeat steps 3 and 4 as needed.
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You may be able to do two sides at a time depending on the size of the house and how dirty it is.
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Desired Result: Successful house wash
System
Stain Removal -‐ Rust
Packet
All County Window Cleaning
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Rust can be removed from concrete, bricks, pavers, tile, asphalt, stucco, and concrete coatings using F9 Barc. Proper safety gear should be worn whenever using this chemical.
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Pre-‐clean the area using normal power washing procedures.
Apply the chemical evenly to the entire stained area with a pump sprayer and let it dry.
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Repeat step 3 again. You should need to use less chemical during this application.
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Rinse the area again.
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Desired Result: successful rust removal
System
Oxidation
Packet
All County Window Cleaning
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Oxidation can be removed from most surfaces using One Restore.
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Wear all required protective equipment when using this chemical.
Spray One Restore onto the oxidation.
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Wipe the area with a rag or brush covering the entire area. Oxidation should immediately start coming off.
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Rinse the area thoroughly.
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Desired Result: oxidation removed
System
Paint
Packet
All County Window Cleaning
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Paint can be removed using high pressure. A damage waiver must be signed before attempting this.
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This procedure is intended to be done to prep a surface for repainting.
Use high pressure to remove any loose chips.
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Desired Result: remove loose paint
System
Egg
Packet
All County Window Cleaning
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Egg can be removed from most surfaces using One Restore.
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Wear all required protective equipment when using this chemical.
Spray One Restore onto the area.
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Wipe the area with a rag or brush covering the entire area. The stain should immediately start coming off.
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Rinse the area thoroughly.
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Desired Result: oxidation removed
System
Hand Scrubbing
Packet
All County Window Cleaning
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Any instance where hand scrubbing is either required or requested by the customer, a damage waiver must be signed before the work is started.
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Desired Result: protect us against damage
System
Measuring Gutters
Packet
All County Window Cleaning
Use a measuring wheel to get the most accurate measurement.
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Measure the gutters on the ground going the entire length of each gutter.
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The lengths of some sections of gutter will need to be visually estimated from the ground without the use of the measuring wheel.
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Add up each gutter measurement for the total linear feet.
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Desired Result: Accurate gutter measurement
System
Checking for Oxidation
Packet
All County Window Cleaning
To check to see if the gutters are oxidized, first visually inspect the gutters.
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The gutters will look gray and may have gray streaks running down. There may be dirt mildew, etc also on the gutters.
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If oxidation is not obvious you can clean the other dirt, mildew, etc off in order to expose any oxidation that may be present. This is often done if the customer is not sure he/she wants the gutters whitened. Cleaning a small section will usually suffice.
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*Gutter whitening can only be done on white gutters that are not painted.*
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Desired Result: Accurate gutter measurement
System
Applying Solution
Packet
All County Window Cleaning
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Gutter whitening should be done during the house wash one side at a time. Pre-‐rinse exposed surfaces with water and rinse any drips after. Use a tarp under the work area.
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With all safety gear on and power washer running, use a gutter whitening brush attached to a pole to apply and scrub the gutter. A ladder may be needed for higher gutters.
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Apply the gutter zap a few feet at a time. Rinse completely after every few feet. If the gutter zap dries onto the gutter, the gutter zap will need to be re-‐applied and rinsed.
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Tip: Pre-‐cleaning the gutter with normal power washing chemicals and gutters will make the oxidation removal process easier.
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Desired Result: Clean Gutters
System
PPE – Personal Protective Equipment
Packet
All County Window Cleaning
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Power Washing (sodium hypochlorite): Eye protection, rubber gloves, rubber boots, and rain suit.
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Gutter Whitening (Gutter Zap): Eye protection, rubber gloves, rubber boots, and rain suit.
F9 Barc Applications: rubber gloves and eye protection
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One Restore Applications: Rubber gloves and eye protection
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Desired Result: Safety
System
Plants
Packet
All County Window Cleaning
Rinse all plants down before the application of any chemical.
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Rinse all plants down after the application of any chemical.
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For delicate plants, use a tarp to cover them during the application of the chemical. Rinse the tarp off before removing it. See Delicate Plants procedure for more information.
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Desired Result: Prevent damage to plants
System
Delicate Surfaces
Packet
All County Window Cleaning
All surfaces in the chemical application area should be rinsed before and after spraying any chemical.
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Especially delicate surfaces should be covered with a tarp.
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If a surface is still vulnerable to chemical exposure, a damage waiver must be signed before any work can occur.
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Desired Result: Prevent damage to delicate surfaces