System Cover Sheet #3 R – Gutter Clean
All County Window Cleaning 3-‐A House Inspection Pre-‐Existing damage Gutter height Gutter Guards Frozen Location 3-‐B Job Site Optimization Trips to the Truck Breaks Hose placement Getting Water Weather Conditions 3-‐C Cleaning gutters Open Gutter Scoop Frozen gutter Pry bar Guarded gutter Bolted Rain Flow Slim Guard 3-‐D Debris Removal At the shop Customer property Flushing gutter Flushing Downspout
Support Documentation
System
Pre-‐Existing Damage
Packet
All County Window Cleaning
1
After meeting with the customer, walk around the house to visually inspect for any damage already existing.
2
Inform manager/customer of damage before starting work.
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Desired Result: Avoid Customer Damage Complaints
System
Gutter Height
Packet
All County Window Cleaning
During the initial inspection around the house, estimate the gutter heights.
2
Determine which ladders will be needed on which sides of the house to reach each gutter.
3
If there is not a ladder tall enough for a certain section of gutter, inform the manager/customer about the issue before continuing work.
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1
Desired Result: Determine what ladders are needed where
System
Gutter Guards
Packet
All County Window Cleaning
1
During the initial inspection around the house, check for gutter guards.
2
Determine what type of guards they are and how they are attached.
Determine if they can be taken off without breaking.
3
4
Determine if they need to be taken off. If they need to be taken off inform the manager/customer and go over the price increase.
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Desired Result: Gutter guard price change
System
Frozen
Packet
All County Window Cleaning
1
When first starting work, determine if and how frozen the gutters are. Can they be reasonably cleaned without damaging the gutter?
2
Inform the manager/customer about the condition about the gutters. Discuss for possible options.
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Desired Result: Determine “how frozen” the gutters are
System
Location
Packet
All County Window Cleaning
1
During the initial inspection around the house, locate any inaccessible gutters.
2
If an inaccessible gutter is found inform the manager/ customer about this condition and discuss further work.
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7
Desired Result: Determine any inaccessible gutters
System
Trips to the Truck
Packet
All County Window Cleaning
1
To limit trips to the truck, bring all needed equipment to the work areas. Needed equipment should be determined during the initial house inspection.
2
The only reason to return to the truck would be to dump the leaves into the bed.
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Desired Result: Limit the number of trips to the truck
System
Breaks
Packet
All County Window Cleaning
1
On larger jobs breaks are allowed.
2
Breaks are allowed to be taken, one crew member at a time.
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Desired Result: Limit Breaks
System
Hose Placement
Packet
All County Window Cleaning
1
Water spigots should be tested during initial house inspection.
2
Connect hoses at spigots that are on and near areas where they will be needed.
3
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Desired Result: Optimal location of hoses
System
Getting Water
Packet
All County Window Cleaning
1
Water spigots should be tested during initial house inspection.
2
Water for flushing downspouts should be gotten with buckets from the spigots that are known to be on.
In order to save trips to get water, buckets should be filled each time.
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Desired Result: Getting Water
System
Weather Conditions
Packet
All County Window Cleaning
During initial job site survey take note of the weather conditions. Rain, snow, wind direction and speed, what side the sun is on, etc.
2
In rainy/wet conditions it is important to be extra careful with the ladders. Spike the feet of the ladder when on wet ground. Have another tech foot the ladder whenever on a hard slippery surface.
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3
In high winds it is important to be careful carrying the ladders. Do not leave ladders unattended in high winds.
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Desired Result: Safety in inclement weather
System
Open Gutter
Packet
All County Window Cleaning
1
To clean an open gutter (no gutter guard), use a gutter pole to pull the material towards you.
2
After pulling the material towards you, use your hands to pull the material out and put it in a bucket. Be careful to drop as little debris as possible onto the ground. If any debris is dropped it must be picked up.
The bucket should be emptied into the bed of the truck.
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Desired Result: Clean Gutter
System
Scoop
Packet
All County Window Cleaning
1
Scoops are used to facilitate the cleaning of open gutters. It makes it easier/quicker to clean the gutter since you don’t need to move the ladder as often.
2
They should only be attached to specified gutter poles. Do not use window cleaning poles to clean gutters.
Use the scoop to pull debris towards you while standing on the ladder.
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4
Scoops must be signed out every morning.
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Desired Result: facilitate gutter cleaning
System
Frozen Gutter
Packet
All County Window Cleaning
Frozen gutters can be cleaned using a pry-‐bar.
2
Do not use a scoop to clean frozen gutters.
3
With the pry-‐bar, break the ice and slide it across the bottom of the gutter to remove debris that’s frozen to the bottom. Be careful not to damage the gutter.
4
Remove the debris with your hand and put it into the bucket.
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1
Desired Result: Clean Frozen Gutter
System
Pry Bar
Packet
All County Window Cleaning
1
Frozen gutters can be cleaned using a pry-‐bar.
2
Use the pry-‐bar as described in Frozen Gutter procedures.
Pry-‐bars must be signed out every morning.
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Desired Result: to facilitate cleaning frozen gutters
System
Guarded Gutter
Packet
All County Window Cleaning
Determine if any gutter guards need to be removed in order to clean the gutter.
2
If guards do not need to be removed, make sure the tops of the guards are free from debris.
3
Rinse the gutters with water and make sure that all debris is picked up at the downspout. Also, make sure the water is flowing through the downspout and that there are no clogs.
1
4
If guards need to be removed, remove them and clean the gutter as you would a regular open gutter.
5
Replace the gutter guards when the gutters are clean.
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Desired Result: clean guarded gutter
System
Bolted
Packet
All County Window Cleaning
Determine if any gutter guards need to be removed in order to clean the gutter.
2
If guards do not need to be removed, make sure the tops of the guards are free from debris.
3
Rinse the gutters with water and make sure that all debris is picked up at the downspout. Also, make sure the water is flowing through the downspout and that there are no clogs.
1
4
If guards need to be removed, determine if they can be taken off and put back with the tools that the crew has. Also determine if it can be done without damage.
5
Determine what price difference there should be and inform the manager/customer of change before continuing work.
6
After new price is approved, clean the gutters and replace the gutter guards when the gutters are clean.
7
Desired Result: clean gutter with bolted guards
System
Rain Flow
Packet
All County Window Cleaning
1
If rainflow is installed in the gutters, the top of the rainflow should be cleaned.
2
Visually inspect the condition of the rainflow noting any deterioration and sunken in areas. Take pictures of the rainflow.
Inform the manager about the condition. Do not tell the customer.
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Desired Result: clean and inspected rainflow
System
Slim Guard
Packet
All County Window Cleaning
1
If slim guard is installed in the gutters, the top of the slim guard should be cleaned.
2
Visually inspect the condition of the slim guard noting any deterioration and sunken in areas. Take pictures of the slim guard.
Inform the manager about the condition. Do not tell the customer.
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Desired Result: clean and inspected slim guard
System
At the Shop
Packet
All County Window Cleaning
1
Clean all gutter debris from the truck and throw it over the wall on the right side of the parking lot.
2
Garbage should be thrown out.
All equipment should be put inside in their proper locations.
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Desired Result: clean trucks clean shop
System
Customer Property
Packet
All County Window Cleaning
The customer’s property should look as good as or better than before the crew arrives.
2
Gutter debris cannot be dumped on any customer’s property without specific consent from the customer.
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3
All debris that was dropped during the gutter cleaning must be picked up from the yard and swept up from porches, patios, driveways, etc.
4
If a customer’s hose was used, it should be spooled up and neatly put back.
5
Make sure all water spigots are turned off and that no water is dripping.
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Desired Result: clean and neat customer property
System
Flushing Gutter
Packet
All County Window Cleaning
1
All gutters should be flushed out and any remaining debris picked up by the downspout.
2
All downspouts should be flushed and checked to make sure that they are not clogged.
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Desired Result: clean gutter and cleared downspouts