Tale Winds Newsletter Winter 2017

MIA’s 2016

Employees of the Year

New Carriers and Routes

Children’s Play Area Unveiled

Winter 2017• Vol. 24 No. 3 Established March 1994

WINDOW SEAT

By Aviation Director Emilio T. González passenger and four all-cargo airlines, for a total of 109 carriers - the most of any U.S. airport.

We opened the final four eateries in our North Terminal Marketplace, and launched a variety of new passenger amenities including version 2.0 of the MIA Airport Official app, MIAmamas nursing suites and the Plane Fun children’s play area.

In April, we won the 2016 Inclusion Champion Award in the Large Hub Airport category from Airports Council International-North America, for the proactive and innovative steps we’ve taken to successfully achieve minority inclusion in our business contracts, workforce and employee development.

Dr. Emilio T. González - Aviation Director

Welcome to the winter issue of Tale Winds. As we move full steam ahead into the New Year, I want to once again thank and congratulate all of you for a successful 2016. Despite travel from many of our top South American markets dropping because of their struggling economies, our passenger total still increased to a record 44.6 million travelers - our seventh consecutive year of growth. We added six

Our commitment to innovation – one of our six core values - was recognized in October by the American Association of Airport Executives’ (AAAE), who made us the first recipient of its Airport Innovation Award. Creative, cuttingedge efforts to enhance customer service and

operational efficiency such as the MIAair special-needs dress-rehearsal program, the Sustainability Project at MIA, and our Wall of Honor memorial earned us this prestigious national award, and we should all be very proud.

Lastly, in December, MIA was ranked fifth among large airports in the J.D. Power 2016 North America Airport Satisfaction Study - up from 18th place in the 2015 study and its highest ranking ever. The results were based on responses from nearly 39,000 travelers who were asked to rate airports in six areas: terminal facilities; accessibility; security check; baggage claim; check-in/baggage check; and food, beverage and retail.

As we reflect on last year’s achievements and our 2017 priorities, which you can read about in this issue of Tale Winds, we certainly have a lot to be excited about. I look forward to working side by side with you to make 2017 our best year ever.

Sincerely,

CUSTOMER CORNER I’m writing in regards to an employee at the information desk, Richard DePaula (Terminal Operations). I just wanted to express how amazing his service was to me and my best friend DeAnna last night. She lost her cell phone around 8:15 p.m. in one of the bathrooms.

Richard was already helping someone else, but he paid very close attention to our story and made phone calls to get in contact with the person who had actually retrieved the phone.

He was so attentive and very friendly. I just wanted you to know that you have an amazing employee and he deserves the recognition for that and more. Thank you! ~ Angel McCoy I am writing to commend your lost and found department and especially Pierre Desdunes (Terminal Operations). Yesterday, he called me to report that he found an article I lost at MIA in May. I was astonished as I thought I would never see this painting, which I had purchased

in Cuba, again. Pierre told me he found the item, which had fallen from a shelf and discovered the receipt inside. He did an extraordinary follow up.

Since there was no phone number available, he traced my name and found five listings. He left a message for me and answered my email with a phone call. Although I enjoyed other instances of courteous treatment at the airport, Pierre’s actions are far above the norm. Pierre and all of the people made my visit to your airport a pleasure. Your employees are exemplary. ~Judith Meadows

Customer Service (Lost and Found) employees, thank you so much for returning my headphones! Every staff member I talked to was polite and helpful, and I really appreciate the airport’s promptness in returning them to me. Definitely makes me want to come back.

Have a great day. ~Ava Zeichner

Thank you so much Concha Gillen (Terminal Operations) for your excellent customer service!

You have restored my faith in humanity. What a great surprise that my Fitbit was found and is being sent through the mail. You have no idea how the small things really make a difference in people’s day. ~Maria Tomaino, Miami MDAD Lost & Found

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EMPLOYEE SPOTLIGHT

CPB Officers Johan Candelaria, Andrew Checchia, Jairón González and Henry Ulrich named MIA’s 2016 Employees of the Year

Four U.S. Customs and Border Protection (CBP) officers were named MIA’s 2016 Employees of the Year for saving a passenger’s life, after he suffered a heart attack and collapsed upon arriving at MIA from Cuba. The 65-year-old heart attack survivor and Miami resident joined MIA officials at the airport’s annual Employee Rewards and Recognition Year-End Gala on December 15 to thank and congratulate the four officers – the first time he had seen them since his near-fatal incident.

On July 19, 2016, the four CBP officers – Johan Candelaria, Andrew Checchia, Jairón

González and Henry Ulrich – were working in the passport clearance area of Concourse E when they were notified that passenger Alberto Núñez Gutiérrez had collapsed and was pulseless. The officers performed multiple cycles of CPR on Gutiérrez, who was in full cardiac and respiratory arrest. In addition to CPR, officers tried to resuscitate Gutiérrez with an Automated External Defibrillator (AED). After the arrival of Miami-Dade Fire Rescue (MDFR), the officers continued to assist with performing CPR and managing the scene. Gutiérrez was eventually transported to an area hospital, where he made a full recovery. MDFR noted

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that the quick action of the CBP employees saved Gutiérrez’s life and helped to quicken his recovery.

“I am extremely proud of these four outstanding CBP officers, who demonstrated the kind of courage and compassion we strive for throughout our workforce,” said Aviation Director Emilio T. González. “I also want to thank all of our monthly reward and recognition award winners from 2016, who are each customer service superstars in their own right.”

HUMAN RESOURCES PROGRAMS & SEMINARS

By Sandra L. Jackson, Human Resources Manager

MIA Hosts Tarmac Toastmasters International Speech and Evaluation Contest By: Brenda Ellis and Sandra L. Jackson

The MIA Tarmac Speakers Toastmasters International Humorous Speech and Evaluation Contests took place on August 24. The event was attended by MDAD management and employees, airline employees and Toastmaster members. The participants were judged by Contest Chair Lisa Wilcox (Human Resources), Contest Master Michelle Washington (President of Out-of-the Box Toastmasters) and Chief Judge John Lazar (CAT Miami Toastmasters).

The winners of the Humorous Speech Contest were: Myles Battle (Concession Business Development) in first place, and Tametria Harris

(Concession Business Development) was the runner-up. For the Evaluation Contest, Test Speaker Sabrina St. Jour (Terminal Operations) delivered a speech about paper airplanes to warm up the audience. The winners of the Evaluation Speech Contest were Mark Mitros (Landside Operations) in first place, and Tametria Harris was the runner-up.

The club winners went on to compete in the Area 50 Humorous Speech Contest and Evaluation Contest on August 31, which took place at Carnival Cruise Lines. The contest was chaired and coordinated by Area E50 Director Sandra L. Jackson (Human Resources).

Myles Battle and Mark Mitros were unable to attend, so Tametria Harris competed in both contests. She captivated the audience with hilarious, jaw-dropping events that occurred in her life, and placed second in both contests. MDAD Chief of Staff Joe Napoli, Lisa Wilcox, Brenda Ellis (Financial Planning and Performance Analysis), Sabrina St. Jour and Sandra L. Jackson were in attendance to cheer Tametria on.

On October 26, The MIA Tarmac Speakers said goodbye to Katherine James (Cash Management), who retired on October 31.

Katherine is a charter member and a twotime Club past-president. The meeting “Word of the Day” was “Genuine,” which was used throughout the gathering to describe Katherine’s interactions with her fellow Toastmasters, co-workers and friends.

The Table Topic questions were also centered on her example: How has Katherine James impacted your life? What are some of the characteristics you enjoy about Katherine James? There was a beautiful cake and refreshments served, with Katherine expressing happiness and appreciation.

MDAD Wins County’s Wellness PHA Challenge

By Sandra L. Jackson, Human Resources Manager MDAD won the Second Annual Miami-Dade County Departmental Personal Health Assessment (PHA) Challenge. What is the PHA Challenge? It is an online tool that helps employees understand their health status. The MDAD Human Resources Division promoted the challenge, which led 92 employees to complete the survey

by July 29. An honorable mention went to

Miami-Dade Police Department, with 62 PHAs completed.

As winners of the challenge, MDAD staff earned a day of wellness hosted by AvMed on September 27. The day’s activities included: a healthy-cooking demonstration with Short Chef; chair massages; paraffin hand treatments;

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muscles stretches with Stretch Zone®; male grooming, which included beard and mustache grooming and hot towels with Select Edge; and a raffle. The two grand prize winners were Tatiana Conklin (Finance Division), who won a Fitbit One Wireless Activity + Sleep + Tracker; and Diana Berron (Public and Customer Relations), who won an AvMed gym bag with a Pilates ball. MDAD also received a plaque and bragging rights until next year.

MDAD Paints for Breast Cancer Walk

By Sandra L. Jackson Human Resources Manager To support the American Cancer Society’s Making Strides Against Breast Cancer (MSABC) Walk, MDAD employees, family and friends gathered for Painting with a Twist on September 29. The evening raised $775. This entertaining activity was one of many that supported the MSABC Walk. In fact, the MIA Pink Brigade donated a total of $26,002.25 to the American Cancer Society.

Employees arrived early to unwind, put on their aprons and socialize. The activity was filled with good music, food and fun, including 27 MDAD participants who revealed their artistic abilities and created masterpieces.

CONCESSIONS CORNER

MIA and Local Businesses Celebrate Completion of North Terminal Marketplace

Owners of 305 Pizza and Half Moon Empanadas with MDAD and Greater Miami Convention and Visitor Bureau officials at the North Terminal Marketplace Open House

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SERVICE AWARDS, NEW HIRES, PROMOTIONS & DEGREES/CERTIFICATES SERVICE AWARD PINS

Miami-Dade County service award pins issued from February 2016 to August 2016.

Yuleisy Hernandez Senior Techical Services Planner/Scheduler Facilities Maintenance

Guillermo Ferrer Jr Airport Operations Agent Terminal Operations

5 YEARS

15 YEARS

Angel Cabrera AP EEE Technician 1 Facilities Maintenance

Cynji Lee Assistant County Attorney 3 Legal

Miguel Vera Landside Operations Officer 1 Landside Operations

Cesar Delphin Landside Operations Officer 1 Landside Operations

Dimitrios Nares Section Chief Aviation Marketing

Christina Naser AP Administrative Secretary Terminal Operations

Eric Knowles AP Systems Analyst/Prog 2 Info Systems & Telecomm

Denes Csajkas AP Fire Suppress System Tech Facilities Maintenance

Harold Dauphin AP Public Service Assistant Terminal Operations

Auxiliary Airport Specialist General Aviation Airports

Duane Riley Accountant 2 Finance

Jazer Perez AP EEE Technician 1 Facilities Maintenance Rene Rodriguez Airport Painter Facilities Maintenance

10 YEARS

Carlos Alen Landside Operations Officer 1 Landside Operations Jorge Barrameda Airport Architect Drafter 2 Facilities Maintenance Juan Basulto Ref/AC Mechanic Supervisor Facilities Maintenance Luis Irigoyen Airport Operations Specialist Security and Public Safety Rosa Martin Legal Secretary Legal Stephen Kreynus Airport Operations Specialist Security and Public Safety

JOSEPH KINNEBREW Airport Operations Specialist Airside Operations Magaly Vasquez AP Administrative Secretary Protocol

20 YEARS

25 YEARS

Alberto Rojas Airport Operations Specialist Terminal Operations

Henry Davis AP Maintenance Mechanic Facilities Maintenance Loyda Hernandez AP Noise & Wildlife Officer Noise Abatement

Alina Cabrera Administrative Officer 2 Human Resources

Michael Callaway AP Maintenance Mechanic Facilities Maintenance

Celia Leon Airport Operations Agent Terminal Operations

30 YEARS

Claudia Rocha AP Public Service Assistant Terminal Operations Darius Bradshaw Airport Operations Agent Terminal Operations David Hope Assistant County Attorney 3 Legal Efrain Montano Airport Operations Specialist Terminal Operations

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Jorge Dorta Airport Operations Agent Airside Operations Lazaro Diaz Chief, Avia Concessions Dev Financial Planning Neivy Garcia Division Director Aviation Commodities Management Thomas Abbott Assistant County Attorney 3 Legal

NEW HIRES AND TRANSFER-IN MDAD employees hired or transferred-in from May 2016 to August 2016

MAY 2016

JUNE 2016

AUGUST 2016

Antonio Aja Airport Account Clerk Finance

Vanessa A. Brillant AP Administrative Secretary Public & Customer Relations

Dervis Medina Airport Operations Specialist Facilities Maintenance

Christopher Batule AP Maintenance Mechanic Facilities Maintenance

JULY 2016

Farhad Agha Safety Officer Human Resources

Antonette Walters Administrative Trainee Human Resources

Enrique Cortina Airport Carpenter Facilities Maintenance Frederick Williamson Administrative Trainee Human Resources Gregory Johnson AP Auto Equipment Oper 3 Facilities Maintenance

Mary E. F. Adams Landscape Architect 3 Facilities Maintenance

Carlos Escobar Airport Security Specialist Security and Public Safety Carlos Fernandez Airport Personnel Technician Human Resources Esperance Colas Airport Attendant Airside Operations Fendrick Woodard Airport Security Specialist Security and Public Safety

Ariel Perez Airport Locksmith Facilities Maintenance

Gianluca Gambino AP Public Service Assistant Terminal Operations Jacqueline Cardozo AP Public Service Assistant Terminal Operations Pedro Reyes Airport Electrician Facilities Maintenance

Jason Joseph Telecommunications Installer Info Systems & Telecomm

Guerlin Escar Special Projects Admin 2 Governmental Affairs

PROMOTIONS

Jose Prieto Airport Purchasing Specialist Commodities Management

Jacqueline Perez Airport Operations Specialist Security and Public Safety

MAY 2016

Kenneth Rogers AP Auto Equipment Oper 1 Facilities Maintenance

Narim Lianez Airport Operations Specialist Security and Public Safety

Lazaro Llerena AP Heavy Truck Tire Repairer Facilities Maintenance

Nicolette Gonzalez Airport Operations Specialist Terminal Operations

Michael Medina Administrative Trainee Human Resources

Patrick Coltey Airport Attendant Airside Operations

Peter Jules Telecommunications Technician Info Systems & Telecomm

Perry Davis Airport Operations Specialist Security and Public Safety

Raul Suarez AP Auto Equipment Oper 3 Facilities Maintenance

Waldson Vil Airport Operations Specialist Security and Public Safety

Roberto Jofra AP Maintenance Mechanic Facilities Maintenance

MDAD employees promoted from February through April 2016.

Cecilio Guijarro AP Compliance Sr. Specialist Airside Operations Cristina Olivera Airport Operations Agent Airside Operations Sarah Abate GAB Development Coordinator Real Estate Management Sixto Carlo AP Security Compliance Officer Security and Public Safety

JUNE 2016

Henry De Los Rios Airport Locksmith Facilities Maintenance Israel Morales Airport Painter Facilities Maintenance

SERVICE AWARDS, NEW HIRES, PROMOTIONS & DEGREES/CERTIFICATES Libni Juarez Airport Operations Agent Terminal Operations Roosevelt Graham Jr. AP Inventory Control Spec Commodities Management

Jessica Marin Airport Executive Leadership Programme (AELP) Certificate Public & Customer Relations

JULY 2016

Jolvin Cuadrado Bachelor’s Degree in Supervision Management Human Resources

AUGUST 2016

Karen Wright Airport Executive Leadership Programme (AELP) Certificate Airside Operations

Francisco Lasso Airport Operations Specialist Security and Public Safety

Carl Haney Airport Operations Supervisor Security and Public Safety Earl Washington Landside Operations Sr. Officer Landside Operations Jonathan Spicer Airport Operations Supervisor General Aviation Airports Roopnarin Nandan Airport Operations Supervisor Airside Operations Traci Wright Airport Operations Specialist Airside Operations

Kelly Quiroz Certified Public Accountant Finance Kelly Quiroz Master of Accounting Finance Maurice Jenkins Airport Management Professional Accreditation Programme (AMPAP) Info Systems & Telecomm Michele Raymond Airport Executive Leadership Programme (AELP) Certificate Real Estate Management

MDAD employees who received a degree or certificate from February 2016 to August 2016

Mohammed Osman Airport Executive Leadership Programme (AELP) Certificate Real Estate Management

Alex Fajet Airport Executive Leadership Programme (AELP) Certificate Info Systems & Telecomm

Stephen Harold Airport Executive Leadership Programme (AELP) Certificate Real Estate Management

CERTIFCATES AND DEGREES

Dialis Burke Wheeler Airport Executive Leadership Programme (AELP) Certificate Facilities Maintenance James Kelly Airport Executive Leadership Programme (AELP) Certificate Terminal Operations

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DID YOU KNOW?

MIA Welcomes 10 New Airlines in 2016; Four Carriers already in line for 2017 In 2016, MIA proudly welcomed a total of 10 new airlines to its roster of carriers.

MIA kicked off a “Super September” with the launch of three new international passenger routes in a single day. On September 1, MIA began service to: Bimini, Bahamas,

by Ft. Lauderdale-based Silver Airways; Cologne, Germany, with three weekly flights

by Eurowings; and new non-stop service to Paramaribo, Suriname, by Surinam Airways.

Scandinavian Airlines also launched firstever service at MIA on September 28 with four weekly flights to Oslo, Norway and three weekly flights to Copenhagen, Denmark on September 29.

Two Dominican airlines began service from MIA to the Caribbean island: Dominican Wings started weekly service to Punta Cana and Santo Domingo on September 30; and Pan American World Airways Dominicana began two daily roundtrip flights from MIA to Santo Domingo on November 16.

Silver Airways receives a water canon salute at MIA

Eurowings’ inaugural flight arrives at MIA

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DID YOU KNOW?

Eurowings, SAS and KLM Royal Dutch Airlines coming to MIA On the cargo side, MIA welcomed Canadian airline KF Cargo on April 15. The airline launched charter freight service into multiple points in South America.

Two all-cargo carriers began service in November. U.S. freighter airline Northern Air Cargo launched four weekly charter flights on November 1, which include: two weekly roundtrip freighter flights on a triangular route between MIA, San Juan and Saint Martin; one weekly flight that will operate between MIA

and Santo Domingo; and one weekly flight that will serve a triangular route between MIA, Portau-Prince and Santo Domingo. Additionally, U.S. carrier 21 Air began six weekly frequencies between MIA and Bogotá, and two weekly flights on a triangular route between MIA, Panama City and Guatemala City.

Mexico City, Mérida and Miami. In 2017, four new entrant carriers – Volaris, First Air, WOW Air and Aer Lingus – will begin passenger service from MIA to: Mexico City, Mexico; Guadalajara, Mexico; Mount Hope, Ontario in Canada; Reykjavic, Iceland; and Dublin, Ireland.

MIA closed the year with the launch of Mexican freighter airline AeroUnion on December 2.

The airline now operates two weekly roundtrip freighter flights on a triangular route between

Director González with Consul General of Suriname Marsha Renfurm; Vice Consul General of Suriname Randall Naarendorp; Suriname Minister of Transport, Communication and Tourism Andojo Rusland; and Surinam Airways CEO Robbi Lachmising

MDAD Chief of Staff Joseph Napoli and PAWA Dominicana President Luis Ramirez cut the ceremonial ribbon

Norwegian Ambassador to the United States Kåre R. Aas, SAS CEO Rickard Gustafson, Director Gonzalez and Greater Miami Convention and Visitors Bureau Vice President Rolando Aedo cut the ceremonial cake

Dominican Wings President Victor Miguel Pacheco Méndez and MDAD Chief of Marketing Ernesto Rodriguez cut the ceremonial cake

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COMMUNITY OUTREACH

MIA Launches New Indoor Relief Areas for Service Animals and Pets In conjunction with National Dog Day, MIA launched its indoor Service Animal Relief Area (SARA) program on August 26, when the first of four new SARA locations was unveiled to the public at Gate D-34. Thanks to the new SARA locations, service animals and pets can now relieve themselves without having to exit and re-enter the security checkpoint.

The four SARA locations are equipped with a patch of Astroturf, two sprinkler heads and a drainage system to maintain cleanliness, as well as cleaning supplies for owners. The SARA facilities are in addition to MIA’s three outdoor animal relief areas.

MDAD Landside Division Director and ADA Coordinator Barbara Carlo; Erinn Tackett, Owner of Tackett Service Dogs of Palm Beach; MIA Deputy Director Ken Pyatt; and service dogs Bella and Bradley

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COMMUNITY OUTREACH MIA Opens Interactive, Educational Children’s Play Area Young passengers at MIA can now take their travel experience to a whole new level with Plane Fun, the airport’s new interactive children’s play area that opened on October 13 near Gate E-5. Created in collaboration with Miami Children’s Museum, Plane Fun features six interactive, immersive exhibits that are educational and, well, just plain fun.

At Plane Fun’s Control Tower, visitors become virtual air traffic controllers by listening to real conversations between the tower and airplane pilots, and viewing video of arriving aircraft.

The Toddler Play Space contains a sit-in airplane, crawl-through fuselage tunnel and other tactile-learning activities for the smallest aviators. Older children can Learn to Fly by taking the controls of a remote-controlled plane and practice landings and takeoffs, or tour Miami by siting inside the cockpit of a model airplane as they Clear for Takeoff. Simulated hot air balloon rides are available in the I Spy Miami from the Sky exhibit. Last but not least, Plane Fun participants can take a photo selfie in front of unique aircraft on a five-foot-tall touch screen monitor and email themselves a lasting memory at Plane Crazy.

Miami Children’s Museum (MCM) CEO Deborah Spiegelman, Director González, MCM Chairman of the Board Jeff Berkowitz, MCM President Gary Rashefsky, and South Florida children

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MIA Unveils Nursing Suites for Traveling Mothers On the heels of National Breastfeeding Month, MIA unveiled a comprehensive program for nursing and pumping mothers on September 1.

The MIA program includes eight custom-branded MIAmamas nursing suites located on each of MIA’s concourses, with two in Concourse D and one in the Concourse E Satellite facility.

Passengers can locate the new suites via MIA’s free mobile app, MIA Airport Official, or on signage throughout the airport.

Manufactured by Vermont-based Mamava, the MIAmamas suites are self-contained, mobile units with two comfortable benches, a folddown table, an electrical outlet for plugging in a breast pump, and a door that can be locked for privacy. The 4-foot-by-8-foot suites are meant for individual use, but can fit mothers with luggage, other children or a travel companion. Interior surfaces of the lactation suites are made of food-service-grade Fiberglass and Corian®.

MIAmamas nursing suite and new mom Adele Valencia with five-month-old daughter Lily Louise Valencia

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MIA Hosts Honor Flight for 78 World War II Veterans MIA, in partnership with Honor Flight South Florida and Eastern Air Lines, hosted its third Honor Flight for 78 World War II veterans on Saturday, October 29. The Honor Flight event culminated with a homecoming at MIA, where more than 1,500 South Floridians gathered to take part in a receiving line that included local residents of all ages, local elected officials and members of the U.S. military, numerous honor guards, airport employees and passengers.

After departing MIA Saturday morning on Eastern Air Lines flight #1941 (named for the year that the U.S. entered World War II), the 78 living legends received tours of the World War II memorial and other military sites in the nation’s capital. On the return trip aboard flight #1945 (the last year of the war), more than 2,000 personalized thank-you letters collected at MIA from airlines, federal agencies and other airport tenants, as well as from local school children and civic organizations, were distributed to the veterans during a traditional “mail call” for deployed soldiers. MDAD spearheaded the letter-writing campaign and gained support from dozens of airport and community partners.

World War II Veterans and Miami-Dade County Commissioner José “Pepe” Diaz; Miami-Dade County Commissioner Esteban Bovo, Jr.; Senator Marco Rubio; Miami-Dade County Commissioner Rebeca Sosa; Congressman Carlos Curbelo; Congressman Mario Diaz-Balart; Miami-Dade County Mayor Carlos A. Gimenez; MDAD Director Emilio T. González

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THE FINAL WORD 2017 Priorities

We have a long list of milestones to be proud of in 2016, and even more on the horizon in the year ahead. As we embark on a new year, below are our 2017 priorities, which should be the guiding principles for all we do as an organization: • Partner with U.S. Customs and Border Protection to renovate and re-open MIA’s Concourse E Federal Inspection Services Area.

• Complete the design and procurement process for MIA’s state-of-the-art Airport Operations Center (AOC). The AOC will serve as the center for monitoring, communicating, collaborating and coordinating MIA and MDAD operations.

• Explore new ways to leverage technology, continue to participate in hi-tech events, invest in our employees through professional development programs, and develop shortand long-term plans for institutionalizing our culture of innovation and technology roadmap.

• Move our cargo modernization and redevelopment efforts forward through leading automation initiatives, advancing the goals of the MDAD Cargo Action Group, and developing an execution plan for the Cargo, Optimization, Redevelopment and Expansion (CORE) Program.

• Take an even stronger leadership role among peer airports regarding state and federal issues in order to remain an Industry leader.

• Tighten our Procurement Processes and procedures, ensure that all MIA employees are aware of them, and increase awareness regarding how to report suspicious, criminal, fraudulent or unethical activity.

• Continue our strategic route expansion plan by focusing on Asia and Africa as two priority regions for new air service.

The concept for MIA’s renovated cargo area, to serve double the airport’s existing capacity

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• Ensure that Phase I projects of the Terminal Optimization Program (TOP) such as the final E-Satellite gates and full people mover operations are completed on time and within budget.

• Identify funding and grant opportunities for a robust funding plan that can address CORE and TOP capital needs.

• Guarantee that MDAD has a competitive advantage over its competitors by assessing staffing needs, capabilities and succession plans.

Lastly, maintaining the safety and security of MDAD’s operations and its facilities will remain an inherent top priority.

Incorporating these priorities into the planning and operation of your respective divisions will pave the way for the Department’s continued success in 2017.

Staying Quiet Won’t Help

MAKE THE CALL If you see something that seems not right - whether it’s fraud, theft or misconduct, make the call and report it. Staying quiet won’t help.

Make the call today!

Security/Safety: 9-1-1 or Airport Police 305-876-7373 Theft: 911 or Airport Police 305-876-7373 Government Corruption: 305-876-7390 • 305-876-7534 305-876-7388 MDAD Professional Compliance Ethics Concerns: 305-876-7390 • 305-876-7534 305-876-7388 MDAD Professional Compliance

The Miami-Dade County Commission on Ethics and Public Trust: 24-Hour Hotline 786-314-9560 Send a Fax: 305-579-0273 Send an Email: ethics@miamidade.gov To make your call Anonymous or Work with an Outside Agency: Office of the Inspector General (OIG) 24-Hour Fraud Hotline: 305-579-2593 (se habla espanol) OIG Office - 305-375-1946 Fax- 305-579-2656