The Official Newsletter of Emilio T. González Aviation Director, Miami-Dade Aviation Department
Issue No. 1
Employee Spotlight
June 2013
Director’s Message
Your Name Your division I want to showcase our employees who deliver customer service excellence, so each month, we’ll spotlight an employee who has received written, positive comments from our internal or external customers. Featured employees will also receive lunch for two at Hotel MIA’s Top of the Port restaurant. Written customer comments come to us in letters and via customerserivce@miami-airport. com. The truth is, we are here because of our passengers – we can never lose sight of that. We’ll be developing more programs and services, as well as refining existing programs, to exceed customer expectations. After meeting the MIA team, I have no doubt we can do this
W
indow seats give the best perspective of what’s going on – the weather, ground conditions and views that, after almost three decades of travel, still delight me and fuel my imagination. Window seats give me perspective, and perspective affects how I approach everything. I believe good leadership is fueled by the art of communication, so in this first edition of my monthly newsletter, Window Seat, I’ll share my perspective on what I’ve seen so far about leadership and my vision for our future. I’m a former intelligence officer, and I learned a long time ago that you learn a lot more by listening than talking. My first impression of MDAD is one of amazement at the dedicated professionals who work here. I’ve been astounded to meet tenured folks, some with decades of service, who still have boundless enthusiasm for this place. I’ve also met new hires who have expressed genuine gratitude for the sense of family and purpose they’ve found with the Department. It’s clear to me, there is an institutional pride here that we will maintain and build upon.
© 2013 Miami-Dade Aviation Department / Miami international Airport. All rights reserved. Security Notice: This transmission may contain information regarding security matters which may be confidential and exempt pursuant to the Florida Statutes concerning public records. It is intended only for use by the individual or entity to which the transmission is addressed. If you received this transmission in error, please notify the sender immediately and destroy all copies of the original message. Please consider the environment before printing this e-mail.