CLC Emergency Response Plan by Winnipeg Jets

EMERGENCY RESPONSE PLAN

WORKING DOCUMENT • VERSION 3.0

LAST UPDATED: S EPTE mb E r 20, 2024

ABOUT THE EMERGENCY RESPONSE PLAN DOCUMENT

Disclaimer

The information contained in this Emergency Response Plan is believed to be correct at the time of printing and every effort has been made to ensure accuracy and completeness. However, errors, omissions, and regulation changes may occur. Canada Life Centre reserves the right to change its specifications, regulations, policies, and procedures at any time.

This ERP attempts to anticipate emergency situations which could require the evacuation or lock down of CLC and describes the procedures and responses to be made in addressing those situations.

It should be understood that circumstances may arise which have not been anticipated by this ERP manual. In such cases, the directions of the Emergency Response Director (ERD) will make the necessary decisions in communication with support managers and stakeholders. The ERP is to be used as a resource tool for all parties who play a role in emergency response. This plan must be used in collaboration with specific ERPs, stakeholders, and the resources available at the time of the emergency.

Canada Life Centre Commitment

Canada Life Centre is committed to the safety of all its employees, partners, contractors and guests. It is for this reason that the ERP and corresponding building evacuation plans have been developed. The evacuation of CLC lies on the coordinated actions of an extensive Emergency Response Team (ERT). This team includes all employees designated with emergency response duties, the Winnipeg Police Service (WPS), Winnipeg Fire and Paramedic Service (WFPS) and other Emergency Response Agencies (ERA).

Versioning

Distribution

VENUE & CONTACT INFORMATION

Canada Life Centre

• 300 Portage Avenue, R3C 5S4, Winnipeg, MB

• Main phone: 204.987.7825

• Gross seating capacity for hockey: 15,321

• Muster point for CLC is located inside the lobby of 242 Hargrave Street (True North Square)

Canada Life Centre Loading Dock

• 255 Carlton Street

24/7 Security Office

• Hargrave Street

Muster Point

VENUE & CONTACT INFORMATION Contact

Information

Senior

Canine Unit

glafrenais@tnse.com

Dave Bessason 204.612.9825 dbessason@prok9winnipeg.ca

Director, Venue Security & Operations Ryan Paulson

Director, Event Production Kevin Clifford

Director, Engineering & Ice Operations

Manager, Facility Maintenance and Operations

GM, Hockey For All Centre

TECHNOLOGY & COMMUNICATIONS

Director, IT

Director, Corporate Communications

Director, Digital Signage Network

Senior Director, Strategic Communications

TN HOSPITALITY

Doug Neubauer

Stu Low

rpaulson@tnse.com

kclifford@tnse.com

204.799.5311 dneubauer@tnse.com

204.979.5740 slow@tnse.com

David Sattler 204.871.6505 dsattler@tnse.com

Dan Gill

Krista Sinaisky

Parth Kashyap

204.612.0374 dgill@tnse.com

ksinaisky@tnse.com

pkashyap@tnse.com

Sean Kavanagh 204.799.7059 skavanagh@tnse.com

VP, Hospitality Ian Vickers

Assistant General Manager, TN Hospitality

Senior Manager, Procurement and Logistics

Director, Premium Services

Director, Culinary & Executive Chef

Director, Food & Beverage

Chris Milton

Rejean Roch

Richard Duncan

ivickers@tnse.com

gscott@tnse.com

cmilton@tnse.com

rroch@tnse.com

rduncan@tnse.com

Luke Olfert 431.688.5698 lolfert@tnse.com

VENUE & CONTACT INFORMATION

Contact Information (continued)

Water Emergency 204.986.2511

IDFW432701

Clean Line Jeromy Peel 204.897.0777 jpeel@cleanline.ca info@clenline.ca

SURROUNDING CONTACTS / PARTNERS

Powerhouse (Long Boat) Justin Holland 204.232.3951

Cityplace- McCor Property Management

Kifle Grata 204.227.3676

Tavern United Jay Ashmore

Shark Club

Browns Social Club

Lotteries

Bell Media

Newport

Somerset

Nancy Teixeira

Justin Guest

204.944.0022 jashmore@canadinns.com

204.942.7400 nteixeira@sharkclub.eatz.ca

204.990.6978 jguest@brownssocialhouse.com

Rhena Bergmann 204.795.5471 (work) 204.957.2540

Susan Tymofichuk

Kimberley Rogalsky

204.801.8242 Susan.tymofichuk@bellmedia.ca

204.947.2242 krogalsky@mccor.ca

Tyler Campbell 204.803.8687 (work) 204.942.4100

Wallace & Wallace- Overhead Doors & Fire Doors 204.452.2700

VENUE & CONTACT INFORMATION

Contact Information (continued)

240 Graham Avenue Colliers after-hours line 204.943.1600 goes directly to the Building Operator on call, Mobile: 204.333.0139

266 Graham Tower (Operations) Office: 204.986.8696 (24 hr) can contact security

299 Fort: Winnipeg Square Parkade

300

330

333

360

Portage & Main Underground Concourse Security (24/7) - 365 Main Street

Portage Place - 393 Portage Avenue

True North Square - 242 Hargrave Street

220 Portage Avenue Royal Bank Building 204.944.0181 Security Desk - goes to Artis contact 24/7 centre outside of M-F 6:00 am - 11:00 pm Outside of 6:00 am - 11:00 pm: BIL 24/7 Video Monitoring Centre 204.783.3360

PARTNER & CONTRACTOR INFORMATION

In order for the CLC to deliver the highest standards of customer satisfaction to all our guests, we have chosen to contract out many of the tasks performed inside the building. Partnerships have been entered into with other companies, and as a result, these companies have employees inside the building during all modes of operation and their safety is of the utmost importance to us. The following is a list of CLC partners:

• Calvin Campiou, 204.955.3871, ccampiou@nasco.ca

• Criti Care - Bill Sommers, 204.989.36.72, bill@criticareems.com

• Winnipeg Police Service

• GardaWorld Security - Peter Crosby, 204.981.8687, peter.cosby@garda.com

• PCL

• Pro K9 - Dave Besasson, 204.612.9825, dbessason@prok9winnipeg.ca

• Allco Electrical

• Various broadcast companies (i.e. TSN, Sportsnet, etc.)

It is crucial that all partners and contractors familiarize themselves with the relevant components of the ERP, so they are prepared in the event of an emergency or emergency drill. Partners and contractors are required to abide by and follow the policies, procedures and routes outlined in this ERP.

It is the responsibility of the above partners to devise methods for ensuring that all their employees are aware of the material contained in this ERP and also to arrange the completion of the following through the use of its own employee members:

• Designation of emergency contacts within their company and numbers at which they can be reached

• Means of tracking and communicating missing or unaccounted employees to the 24/7 Security office (204.926.5599)

• Participation in any emergency drills performed while present in Canada Life Centre

In summary, your responsibilities as a partner or contractor with respect to emergencies at CLC are to:

• Read ERP as it relates to partners and contractors, as well as communicate the ERP to your employees

• Designate appropriate person(s) as emergency contacts

• Participate in emergency drills

• Get out of the building using predetermined routes and muster stations, and communicate any missing, injured or disabled employees to the 24/7 Security office through the use of your own emergency contacts.

ACRONYMS

ACRONYM DEFINITION

AHL American Hockey League

CLC Canada Life Centre

DWA Designated Waiting Area

EC Event Commander

ECC Event Command Centre

ERA Emergency Response Agency

ERD Emergency Response Director

ERP Emergency Response Plan

ERT Emergency Response Team

HFAC Hockey For All Centre

IED Improvised Explosive Device

NHL National Hockey League

PPE Personal Protective Equipment

SOP Standard Operating Procedure

SVP Senior Vice President

VEP Venue Evacuation Plan

VGM Venue General Manager

VP Vice President

WFPS Winnipeg Fire & Paramedic Services

WPS Winnipeg Police Service

SECTION 1: INTRODUCTION

What is an emergency?

An emergency is any unplanned event which may cause injuries or death to employees or fans, interrupt business operations, or cause physical or environmental damage to the arena or the surrounding area. The following are examples of events which are classified as emergencies and would initiate the Emergency Response Plan (ERP) at Canada Life Centre (CLC):

• Fire

• Evacuation/shelter in place

• Guests, staff, talent, teams, officials

• Bomb threat or suspicious package

• Ammonia release or other hazardous material spill

• External issues (i.e.. civil disturbance, protest, construction accidents, etc.)

• Power failure

• Event delay or cancellation

• Active shooter or hostage situation

• Improvised Explosive Devises (IED)

• Vehicle intrusion

• Severe weather/natural disasters

• Medical emergency

• Serious or fatal injury

It is important to be able to recognize an emergency situation and react and respond to in the appropriate manner. Emergency situation management can be broken down into the following stages:

• Warning

• Alert

• Impact

• Control and mitigation

• Response

• Recovery

It is important to recognize your responsibilities and the following standard response goals when handling an emergency situation:

• Protect the safety and health of all responders, including yourself

• Save lives

• Reduce suffering

• Protect public health

• Protect critical infrastructure

• Protect property

• Protect the environment

• Reduce economic and social losses

In addition to the above standard response goals:

• Perform your predetermined emergency role

• Record and document all incidents as per this manual

• Do not disturb the scene until authorized

• Do not respond to media inquiries unless authorized to do so

OPERATING MODES

The operation of CLC may be divided into three separate, distinguishable operating modes, each of which indicates three different emergency response plans. For purpose of this manual, general evacuation or lock down procedures, as well as roles and responsibilities, will be described and grouped into the following three modes:

the Event Command Centre (ECC) is operational, and an Event Commander is on duty for the purposes of managing an event in CLC if an event is scheduled.

hours and no event scheduled.

Operations Mode

In the event of any emergency situation, ERT will work in consultation with the appropriate stakeholders to determine actions to reduce economic and social losses. The ERD is ultimately in charge during an emergency and will make the final decisions to be executed by the ERT. The following is a list of personnel who are authorized to perform the role of the ERD with the corresponding contact information.

Event Mode

In the event of an emergency, the Event Commander (EC) located in the ECC will become the ERD. NHL, AHL or tour production personnel will meet inside the ECC and take control of the situation from the ECC. The emergency radio channel will be Radio Channel 2 (ECC radio channel) to report any evolving emergency situations. All ERAs will be communicated through the EC in the ECC.

After-Hours Mode

In the event of an emergency occurring after hours when only 24/7 Security guards are present, 24/7 Security must contact one of the Directors of Security where either GL or RP will coordinate with the Engineer on site, who will make the decision to evacuate.

If an Engineering Representative is present during the after-hours emergency, they will assume the role of the ERD and be responsible for initiating the ERP and contacting the ERD. When the ERD arrives, they will assume command of the situation.

There are some emergencies that require additional procedures prior to the commencing of general evacuation procedures which can be found starting at page 43.

During all three of these modes, the ERAs will arrive and station vehicles at Donald Street and Carlton Street. ERA will meet with the ERD and Engineering Lead or designate to determine the course of action and continue the procedures and plan set forth in the ERP manual to reduce economic and social losses as well as successfully evacuate CLC.

Skywalks

SECTION 2: ROLES & RESPONSIBILITIES OF EMERGENCY RESPONSE TEAM AUTHORITY AND CHAIN OF COMMAND SUMMARY

Responsibilities of Emergency Response Team — Operations Mode

In the event of an emergency occurring during Operations Mode, the following designated roles and responsibilities must be assumed. If you are not on this list, your responsibility during an evacuation is to follow the directions of the listed people.

Emergency Response

Engineering

Area

Following are detailed roles and responsibilities that must be assumed.

Emergency Response Director (ERD)

In the event of an emergency occurring, the ERD is responsible for controlling the situation. The ERD will assemble and assign roles for the Emergency Response Team (ERT). The ERD will be the main point of contact for any member of the ERT if a decision needs to be made.

The following is a list of personnel who are authorized to perform the role of the ERD with the corresponding contact information:

Responsibilities of Emergency Response Team — Operations Mode

Engineering Leads

The Engineer that is on shift at the time of an emergency occurring will assume the role of Engineer Lead. They will respond to any duty required of the ERP an Engineer or Engineer Lead is required to respond to.

The following is a list of personnel who are authorized to perform the role of the Director, Facility Operations & Engineering with corresponding contact information.

Alarm Responders

The following is a list of personnel who are authorized to perform the role of the Alarm Responder with the corresponding contact information.

ERP Responsibilities

1. Upon notification of alarm activation, immediately make your way to the area that the 24/7 Security office or ECC has dispatched you to.

2. Perform a thorough visual check of the area and follow the response protocol that you have been trained on.

3. Contact the Engineering Lead or ERD to determine whether there are further duties they want you to perform or whether you should proceed to the muster station.

24/7 Security

The following is a list of personnel who are authorized to perform the role in the 24/7 Security office within the corresponding contact information.

Responsibilities of Emergency Response Team — Operations Mode

24/7 Security (continued)

ERP Responsibilities

1. Work in conjunction with Engineering Representative to determine whether an alarm is false or justified. Get this information to the ERD ASAP.

2. Contact the appropriate outside ERA.

3. Assist to make appropriate PA announcements or calls that the ERD deems necessary.

4. Alert the ERD when the ERAs arrive.

5. Receive and document all messages, including missing, injured or disabled employee information from Area Wardens.

6. Receive and document all-clear and muster station roll call results and relay any missing employees to the ERD.

7. Remain in the building until directed by the ERD to leave and cooperate with outside ERAs.

8. Contact the appropriate contractors and partners.

Senior Leadership Representative

The following is a list of personnel who are authorized to perform the role of the Senior Leadership Representatives with the corresponding contact information.

ERP Responsibilities

1. Make your way to the 24/7 Security office and await evacuation details from the ERD.

2. Decide whether any kind of media announcement or if financial aid is required and take steps to have this information communicated to the appropriate parties.

Outside Emergency Response Agencies

Responsibilities of Emergency Response Team — Operations Mode

Outside Emergency Response Agencies (continued)

ERP Responsibilities

1. Arrive at 24/7 Security or ECC (unless directed to another location at time of call).

2. Provide guidance and advice to the ERD with regards to the situation at hand.

3. Perform lifesaving/loss mitigation services that they are trained to do.

4. Find and remove missing, injured or disabled employees.

Responsibilities of Emergency Response Team — Event Mode

The number of Emergency Response Personnel required to successfully evacuate CLC during Event Mode is much greater than the number in the previously described Operations Mode. As soon as an EC is on duty to manage an event, they become the ERD and are responsible for the ERP.

In the event of an emergency occurring during Event Mode, the following designated roles and responsibilities must be assumed. If you are not on this list, your responsibility during an evacuation is to follow the directions of the listed people. Following the list will be detailed roles and responsibilities that must be assumed by these members.

Event Commander/Emergency Response Director

EVENT COMMANDER/EMERGENCY RESPONSE DIRECTOR

Event Commander Glen LaFrenais

Event Commander Dawn Haus

Event Commander Ryan Paulson

Concert Production Liaison Kevin Clifford or delegate

Facility Operations Lead Ed Meichsner / Doug Neubauer

Communication Radio Channel 2

Location

Secondary Location

Event Command Centre (promoter/NHL, AHL IMT)

24/7 Security office (Engineers)

Responsibilities of Emergency Response Team — Event Mode

Event Commander/Emergency Response Director (continued)

ERP Responsibilities

1. Become aware of the emergency situation at hand either through communication from ECC or observing incident.

2. Proceed to ECC or 24/7 Security office with radio and deployment sheet to assess and determine appropriate course of action.

3. Upon arrival at ECC, make the announcement over radio to switch to emergency radio channel (Radio Channel 2).

4. Contact Engineering Manager to attend 24/7 Security office and give direction to Security Lead to attend the scene, if safe to do so.

5. Update Senior Leadership of pertinent information to initiate their ERP procedures.

6. EC to assess situation and make decision based on communication with:

• Security Lead or Coordinator (on scene)

• Senior Management

• ERAs (i.e. Fire, Ambulance and WPS)

7. Initiate specific procedure, evacuation or lockdown through established communication protocol.

Security Lead

Communication

Location

ERP Responsibilities

SECURITY LEAD

Radio or cellphone

On scene, if safe to attend

1. Switch to emergency radio channel once announcement is made.

2. Move to the scene of the emergency incident and provide assessment to the ERD.

3. If the ERD is incapacitated, the Security Lead would assume the role of ERD.

4. Follow directions given by ERD.

5. Communicate ERD directions on scene to Event Supervisors. Support on scene to Event Supervisors and ERAs.

Employee holding position

Glen LaFrenais

Ryan Paulson

Responsibilities of Emergency Response Team — Event Mode

Engineer Lead

Employee holding position

ENGINEERING LEAD

Doug Neubauer

Dave Wright

Jared Sinnighe

Alex Gobeil

Dave Norris

Communication Radio Channel 6 or cellphone

Location 24/7 Security office

ERP Responsibilities

1. Meet with ERD in ECC to assess emergency situation.

2. Provide building expertise to determine correct course of action.

3. Determine which Facility Operations employees need to remain in the building to assist and which may proceed to the muster station.

4. If necessary, contact Housekeeping Supervisor to give emergency direction.

5. Designate a Facility Operations employee to attend muster station and complete roll call.

6. Communicate any employees that have not been accounted for to the ECC.

Event Lead

EVENT SUPERVISORS & CUSTOMER SERVICE

Employee holding position Various

Communication Radio or cellphone

Location

ERP Responsibilities

Event Detail Sheet

1. Switch to emergency radio channel (Radio Channel 2) once announcement is made.

2. Follow direction from ERD and move to designated emergency response post.

3. Ensure exits are clear and tunnel curtains are opened.

4. Monitor evacuation and provide assistance where necessary.

5. When the bowl and concourse have cleared, direct event employees to sweep areas and report “all clears” or location of any guests that require assistance evacuating.

6. Accompany staff to muster station and perform roll call to ensure your deployed employees are accounted for.

7. Communicate any employees that have not been accounted for to the ECC or 24/7 Security office.

8. Stand by for further direction from the ERD.

Responsibilities of Emergency Response Team — Event Mode

Event Security

Employee

Communication

Location

ERP Responsibilities

1. Await direction from Event Supervisor or Event Coordinator for assignments.

2. Follow direction from ERD and Event Supervisors and move to emergency response post.

• Concourse Security: Direct fans to correct emergency exits and ensure all fans keep moving. *See Emergency Evacuation Maps at end of Section 2 (page 32-38)

• Gate Security: Remove any crowd control barriers, stay on the outside of gates, and direct fans to muster stations. Do not allow fans to re-enter the building once they have left.

• Parkade Security: Sweep parkade for fans and do not allow any fans to get into cars. Evacuate the parkade and assist in deterring fans from entering surrounding parkades.

• Floor Security: Direct fans to 100 Level to street level exits.

• Gate 4 Security: Remain at Gate 4 and prohibit unauthorized access. Direct media out Gate 4 or through Powerhouse at Event Level.

• Security with 300 Level stair evacuation locations: Deter fans from going down to their vehicles. Direct them out 300 Level emergency exit stair wells.

• Dressing Room Security: Remain at location, hold performers or players in their dressing room until you are instructed to escort them by the ERD.

3. Report “all clears” or location of any guests that require assistance evacuating to the Event Supervisor. Note: Some security employees may be asked by the ERAs to help remove guests with disabilities from the accessible seating platforms.

4. When you have been instructed by the Event Supervisor or ERD, proceed to your muster station and stand by for roll call.

5. Await further instruction from either your Event Supervisor or the ERD.

Gate 4

Responsibilities of Emergency Response Team — Event Mode

Event Guest Experience

Employee holding position

Communication

Various

Closest internal phone

Location Event Detail Sheet

ERP Responsibilities

1. Upon receiving evacuation announcement or if instructed by Event Supervisor, move to your emergency response post. If evacuation is fan-initiated due to a visible emergency, get to your emergency response post only if safe to do so.

2. Follow direction from ERD and Event Supervisors, move to emergency response post.

• Vom Attendants: open vom curtains and proceed to the bottom or top of the aisles (do not try to get to the bottom of the aisles if the evacuation is initiated by fans due to a visible emergency, remain outside your vom in the concourse until vom traffic has subsided, then proceed to the bottom) and begin sweeping fans out of their seats toward the appropriate exits.

• Ticket Takers: Remove any crowd control gates. Ensure gate areas are clear of obstacles and debris. Open all doors and direct fans to muster stations.

• Exit Elevator: Elevators will return to 100 Level. Assist fans in exiting the building.

• Accessible Seating Platforms: Keep fans with disabilities and attendants in their seating locations until your Event Supervisor tells you it is okay to begin transporting them out of the nearest safe exit.

• Floor Ushers: Direct fans to 100 Level exits.

• Emergency Exit Hosts: Ensure doors are fully opened and direct fans.

• Suite Concierge: Direct fans coming from suites to the nearest exits and have them proceed to the correct muster stations.

3. Remain in the vicinity of your emergency response post until the area is clear.

4. After sweeping your assigned area, make your way towards the muster station, sweeping stands and lunchrooms along the way.

5. At the muster station, stand by for roll call and await further instruction from either your Event Supervisor or the ERD.

Event Housekeeping

Employee holding position Various

Communication

Location Event Detail Sheet

Responsibilities of Emergency Response Team — Event Mode

Event Housekeeping (continued)

ERP Responsibilities

1. Upon receiving evacuation announcement, return all housekeeping supplies to the nearest closet or room.

2. Make your way toward the muster station, sweeping washrooms along the way.

3. At the muster station, stand by for roll call and await further instruction from either your Supervisor or the ERD.

*Note: The department’s manager and supervisor are responsible for maintaining an accurate list of employees in the building and their deployed location. They are required to perform a roll call at the muster station and communicate any employees that have not been accounted for to the ECC.

TNSE

Hospitality Event Merchandise

Communication Managers on Radio Channel 1, closest internal phone Location

Detail Sheet

ERP Responsibilities

1. Upon receiving evacuation announcement, turn off all heating elements, control any hazards and secure location.

2. Make your way toward the muster station, sweeping suites or concession stands along the way.

3. At the muster station, stand by for roll call and await further instruction from either your Supervisor or the ERD.

Communication

Location

Detail Sheet

Responsibilities of Emergency Response Team — Event Mode

Event Merchandise (continued)

ERP Responsibilities

1. Upon receiving evacuation announcement, control any hazards and secure location.

2. Make your way towards the muster station, sweeping retail kiosks and the Jets Gear store along the way.

3. At the muster station, stand by for roll call and await further instruction from either your Supervisor or the ERD.

24/7 Security

24/7 VENUE SECURITY

Employee holding position Various

Communication

Location

ERP Responsibilities

1. 24/7 Venue Security to meet with the ERD and Engineering Manager when emergency situation arises to eliminate possibility of false alarm.

2. Using building surveillance equipment and computerized alarm systems, determine severity of the situation with ERD and Engineering Manager.

3. Await ERD’s decision on initiating the ERP.

4. Assist the ERD in making the preevacuation.

Radio and internal phones

24/7 Security office (loading dock)

24/7 Security Office

5. Take out evacuation checklists and prepare to document roll call reports.

6. Alert the ERD when the ERAs arrive.

7. Receive any “all clear” and muster station roll call reports and relay this information to the ERD when asked.

8. Contact the appropriate contractors and partners.

Responsibilities of Emergency Response Team — Event Mode

CRITI CARE EMS

Employee holding position

Communication

Location

ERP Responsibilities

1. When the decision is broadcast over the PA system to evacuate the building, secure any oxygen tanks in use and gather belongings.

2. Begin to evacuate room and transport patients out of the building, ensuring that concourse activity level will allow for safe passage to exits.

3. If there are not enough attendants to transport injured guests from the Criti Care room, contact the ECC and request additional help.

4. Once at the muster station, wait for instruction from the ERD, who may require Criti Care members to provide first aid to injured employees and guests

Senior Leadership Representatives

Senior Leadership Liaison

Communication

Various

Radio and cellphone (dispatched through ECC)

Gate 2 - Southeast doors (Donald & Graham)

*Dressing Room 6 Event Level (some concerts)

Dressing Room #6

SENIOR LEADERSHIP REPRESENTATIVES

Kevin Donnelly

Dawn Haus

Cellphone

Location Roaming or ECC

Criti Care EMS

Responsibilities of Emergency Response Team — Event Mode

Senior Leadership Representatives (continued)

ERP Responsibilities

1. Make your way to the ECC or Powerhouse office Winnipeg Jets War Room for privacy.

2. Decide whether any kind of media announcement or if financial aid is required and take steps to have this information communicated to the appropriate parties.

Responsibilities of Emergency Response Team — Event Mode

Outside Emergency Response Agencies (continued)

Responsibilities of Emergency Response Team — After-Hours Mode

The following is a list of potential building occupants who may be in the building during after-hours:

1 24/7 Security guards

2 Engineers

3 Housekeeping employees

4 Conversion crew (Nasco)

5 Hospitality (TN Hospitality)

• Occasional office employees working late

• Construction workers/outside contractors

• General public

In the event of an emergency occurring after hours when only 24/7 Security is present, Security is responsible for activation of the ERP and to contact one of the above ERDs in order of appearance until someone is reached. If an Engineering Representative (Engineer Lead) is present during the after-hours emergency, they will assume the role of ERD and be responsible for initiating the ERP and contacting an ERD. When the ERD arrives, they will assume command of the situation. The following is a list of potential ERDs.

In the event of an emergency occurring during After-Hours Mode, the following designated roles and responsibilities must be assumed. If you are not on this list, your responsibility during an evacuation is to follow the directions of the listed people. Following the list will be detailed roles and responsibilities that must be assumed by these members:

Engineering Representatives: 24/7 Security; Nasco, Housekeeping, Hospitality, Outside ERA

Responsibilities of Emergency Response Team — After-Hours Mode

Engineering Representatives

Employee holding position

ENGINEERING REPRESENTATIVES

Engineer On Duty

Building Operators

Conversion Crew Leaders

Communication Radio Channel 2

Location

ERP Responsibilities

Engineering office

1. Meet in 24/7 Security office to assess the emergency situation.

2. Provide building expertise to determine correct course of action.

3. Make final decision whether to initiate ERP.

4. If required, initiate alarm and make evacuation announcement.

5. Designate a second Engineering Representative to attend muster station and complete roll call.

24/7 Security

Employee holding position

Communication

24/7 SECURITY

Various

Radio Channel 4 or cellphone

Location 24/7 Security office

ERP Responsibilities

1. Determine severity of emergency situation and await Engineering Representative’s final decision on evacuation. If there are no Engineering Representatives in the building, 24/7 Security will call a Security Director to make the decision to initiate the ERP.

2. If required, initiate alarm and make evacuation announcement.

3. Contact outside ERAs as required.

4. Using communication protocol, notify an ERD.

5. Receive muster station roll calls and relay this information to the ERAs when asked.

6. Contact the appropriate contractors and partners.

Responsibilities of Emergency Response Team — After-Hours Mode

Communication

Location Loading Dock, near Powerhouse entrance from arena

ERP Responsibilities

1. Upon hearing evacuation alarm or announcement, make your way to the muster station, sweeping the bowl and kiosks along the way.

2. At the muster station, standby for roll call from your Supervisor and await further instruction from either your Supervisor or the ERD.

3. Supervisor to report to 24/7 Security office for any unaccounted employees.

Post-Event Housekeeping

POST-EVENT HOUSEKEEPING

Employee holding position Various

Communication Radio Channel 5

Location Various (radio contact)

ERP Responsibilities

1. Determine severity of emergency situation and await Engineering Representative’s final decision on e1. Upon hearing evacuation alarm or announcement, make your way to the muster station, sweeping washrooms and lunchrooms along the way.

2. At the muster station, stand by for roll call from your Supervisor and await further instruction from either your Supervisor or the ERD.

3. Supervisor to report to 24/7 Security office any unaccounted employees.

*Note: Supervisors must keep a detailed employee list available to perform roll call.

Responsibilities of Emergency Response Team — After-Hours Mode

ERP Responsibilities

1. Upon hearing evacuation alarm or announcement, turn off all heating elements, control any hazards and secure location.

2. Make your way to the muster station, sweeping kitchen along the way.

3. At the muster station, stand by for roll call from your Supervisor and await further instruction from either your Supervisor or the ERD.

4. Supervisor to report to 24/7 Security office any unaccounted employees.

SECTION 3: EMERGENCY TRAINING

General Training

General emergency response training will be incorporated as part of the Health & Safety orientation given to new hires. This is organized by department, delivered by the Health & Safety Assistant Manager and documented through Human Resources.

Role-specific Training

Area Warden/Deputy Area Warden Training

Area Wardens play a critical role in the evacuation of CLC during working hours (Operations Mode) and require training that will enable them to do their job in a safe, precise and efficient fashion. Area Warden training will be provided by the Health & Safety Assistant Manager in the form of a two-hour training session and will entail the following:

• Handheld radio/portable telephone use and protocol

• Roles and responsibilities

• Portable fire extinguisher use and locations

• Floor-specific evacuation routes

• Muster station procedure and paperwork completion

• Management of the missing, injured and disabled

• Earthquake response

• Sweeping and search methods

• AED use and locations

Emergency Response Training

During an Event Mode emergency, the event employees are the front line that facilitates the efficient evacuation of our employees and guests. There will be subtle variations in the roles and responsibilities of each member of the event employee team due to the complicated environment of CLC. The following criteria will be covered in the training session:

• Roles and responsibilities

• Crowd control

• Emergency positions

• Job-specific evacuation procedures

• Emergency communication

• Fire extinguisher use and locations

• Management of the missing, injured and disabled

• Muster station procedures and responsibilities

• Sweeping and search methods

Role-specific Training

Emergency Response Training (continued)

Area pamphlets by departments are available in employee areas.

All event employees who play a role in the ERP are given a Standard Operating Procedure (SOP) at the start of their shift outlining their ERP responsibilities and location post. Event employees are also given a handbook that outlines important information from the ERP; event employees are required to carry the handbook while working.

24/7 Security Training

24/7 Security is one of the communication locations during all three modes of evacuation. The ECC is the central point of dispatch during event mode. Emergency communication training is received by security prior to working at CLC, so only site-specific emergency training is required. This training well encompass:

• Roles and responsibilities

• Hazard identification through the use of our emergency detection systems

• ERP

• Evacuation documentation

Emergency and Evacuation Drills

Drills are a necessary component of every emergency plan to ensure that information and skills remain fresh and readily usable. These drills also test the operability of the fire warning system in place, as well as the effectiveness of the ERP. The ERD will be responsible for the conducting of the drill in its entirety. To safely conduct a drill where the emergency systems are used, the following conditions must be satisfied:

• Notification to WFPS in advance of the drill, detailing the location and the anticipated duration of the drill

• Notification of all partner companies inside CLC prior to drill commencement

• Cityplace Mall

• Somerset Building/Radisson Hotel

• Manitoba Hydro

• Portage Place Mall

• True North Square/242 Hargrave Street

• Ensure that necessary members of Facility Operations and Engineering are given advance notice

Drills are performed at least annually, as prescribed by the Safe Work Place Regulation. A log will be kept analyzing the performance of employees and emergency equipment in use. Copies of this report will be sent to a representative of the WFPS for their information and will be reviewed by various levels of management at CLC. Deficiencies will be addressed by the Health & Safety Assistant Manager and discussed at the monthly meetings. These drills are the single most important training tool in the ERP training program and are to be taken seriously by all TNSE employees.

SECTION 4: EMERGENCY RESPONSE COMMUNICATION

Preferred method for reporting emergencies

If you encounter an emergency, you will need to obtain access to one of the following methods for contacting the 24/7 Security office.

1. Internal phone extension 5599

2. Radio Channel 3 (Radio Channel 2 in emergency)

Precautions must be taken to not alarm guests in the building and use discretion until the evacuation alarm and announcement has been activated.

In the event of a fire, the best thing to do is to immediately find the nearest pull station and pull it. Follow this action by getting to a safe location and contacting the 24/7 Security office by one of the above methods of communication.

Once you have made contact, the following crucial information must be relayed as quickly and clearly as possible:

• Your name and job title

• Type of emergency

• Location of emergency (level, section)

• Number, location and condition of any injured individuals

• Any other information they ask of you

Radio Communication Channels

Channel

Channel 4

Channel 5

Channel 6

Channel 7

Channel 8

Channel 9

Channel 10 Burton Cummings Theatre

Radio Communication Codes

During an emergency situation, radio communication is critical, and it is equally critical that the situation at hand remains internal until we are prepared to make it public. It is for this reason that a system of emergency codes has been developed for use over hand-held radios and limited use over the PA systems.

COLOUR

RADIO CHANNEL DEPARTMENT/CONTACT

Code Green Vomit

Code Red Blood

Code Blue Missing boy

Code Brown Bodily fluids

Code Black Animal carcass

Code White Wet spill

Code Pink Missing girl

Code Yellow Popcorn

SECTION 5: EVACUATION SITUATIONS

Evacuation Procedures

Operations Mode

The following is a summary of the evacuation procedures used during Operations Mode. Listed herein are the person(s) responsible for action in each step and the method(s) of communication used:

1 Initial Emergency Detection

2 Meeting of Key Personnel

3 Decision

4 Pre-evacuation Message

24/7 Security office becomes aware of emergency situation and contacts the EC. The EC will disseminate information to the necessary departments and manage the incident from the ECC.

EC contacts the Security Lead and directs them to attend the scene. The ERD to also contact Event Supervisors to give direction. All management and supervisors are asked to switch their radios to emergency radio channel.

ERD, after consultation with ERAs and tour promoter or NHL/ AHL representatives, makes the decision to monitor, evacuate or lockdown.

The decision is made to evacuate the building and the preevacuation radio message is given over the PA system, as well as over the handheld radios, when directed by the ERD. At this point, outside ERA are contacted by the ECC.

Cellphone or radio

Meeting arranged with use of radios. Announcement made over the handheld radios by EC.

Cellphone or radio to management and supervisors on emergency radio channel

Pre-evacuation message made over PA system, and over radio channels. All management communications from this point are to take place on emergency radio channel.

5 Event Employee Preparation

6 Communication to Internal Parties

Upon evacuation announcement, all event employees assume their emergency response locations as per their SOP and training.

ERD and ECC begin informing all following departments of the nature of the emergency and what areas need to be avoided: Hockey Game

1. Sergeant on Duty

2. NHL Officials

3. Team Media Rep:

• Scott Brown (204.799.6392)

4. NHL Security:

• Ken Shipley (204.230.6333)

5. Game Presentation:

• Kyle Balharry (204.470.8882)

6. Criti Care:

• Bill Sommers (204.793.6001)

7. 50 / 50:

• Dwayne Green (204.479.2237)

8. NASCO

9. GardaWorld Security

Concert / Production

1. Event Promoter (radio)

2. Nasco

3. Criti Care (radio)

4. Event Coordinator

5. Concessionaire Manager

6. Senior Leadership Representative

Try and contact all using their internal number or cellphone. If unavailable by phone, contact using the handheld radios.

Evacuation Procedures

ERD will be contacted by EC when the ERA arrives. At this point, ERD relays all known info to the response teams.

If any special instructions are to be administered to staff, the ERD will contact the Event Supervisors with info, who will then brief the event employees on relevant updated info.

EC will decide how to stop game* or performance and remove players or performers from building.

*Consult with NHL security rep. if during hockey game. EC will work with tour production and tour security to decide at a concert.

ERD will ensure that the house lights are on and will then instruct Game Presentation / Control to make the appropriate announcement.

Event Manager to meet with team or performer management to direct evacuation.

Event Supervisors to locate injured/disabled guests at areas of refuge and on disabled platforms. Let ECC know numbers and locations.

After the bulk of building is evacuated, Event Supervisors should contact the ECC to inform them of the removal of disabled guests and request help if required.

ERAs or Event Security involved in disabled guest evacuation must call in the “all clear” to control when disabled guests are out of the building.

All employees remaining in the building are to make their way to the muster station (242 Hargrave Street).

ERD appoints ERT members to make their way to the muster stations equipped with megaphones from wardrobe to make evacuation status announcements to employees and guests.

EC to contact via mobile telephone, ERC to have in-person conversation with ERA

Telephone to Game Presentation, team media reps or promoter

ERC to contact appropriate announcement maker via telephone. Announcement made via the event sound system.

All event employees are to report to their supervisor and let them know that they have evacuated. Event Supervisors are to contact Command Centre and report any missing employees. In-person conversation, emergency radio channel

ERD, after consultation with ERAs, makes the decision whether to grant re-entry into the building or provide other instruction. Verbal announcement made at muster station

ERD will instruct Event Supervisors to escort event employees from muster stations to Gate 4, upon entry they are to return to their pre-event locations and prepare for the doors to be re-opened.

Evacuation Procedures

Operations Mode (continued)

ERD to contact control and authorize delivery of event cancellation announcements.

ERD to concur with Senior Leadership and prepare media announcements, if necessary.

Event Manager and Event Coordinator to proceed to Box Office to assist with fan questioning about refunds and possible rescheduling.

Event Mode – Evacuation initiated by guests due to visible emergency

Event cancellation to be communicated over the PA system including external speakers as directed by EC.

In some instances, an evacuation may be initiated by guests reacting to a visible emergency that causes them to panic and evacuate themselves from the building immediately (i.e. visible flames or explosion in the arena, large scale civil disturbance inside the arena, or earthquake). In these instances, some of the previously laid out procedures will be impossible to follow, and the ERT will play a more reactive role. The following is summary of the procedures that are to be used in the event of a guest-initiated evacuation during Event Mode:

Visible emergency is observed, and guests are seen fleeing their seats

Event employees in affected area immediately go to their evacuation location and begin fulfilling emergency roles

3 Senior Leadership Reps. are informed, and their presence requested

4 Switch to Radio Channel 2

FIRST RESPONDER (employee who notices the fans fleeing) contacts dispatch via radio immediately and gives the details of the emergency at hand.

RAMP ATTENDANTS get tunnel curtains open ASAP and proceed to the bottom of their section (do not try to get to the bottom of section if it is unsafe to do so).

RAMP ATTENDANTS & SECURITY move crowd control fencing so people may safely leave.

ALL EVENT EMPLOYEES should allow fans to leave, but do not encourage fans or begin sweeping fans until an evacuation announcement is made.

Fastest means of communication possible

Hosts and security in the area will be expected to respond without being told, as speed of reaction is crucial.

SECURITY contacts the EC (now the ERD), and Engineering Manager and requests that they make their way to the ECC. ECC contacts the appropriate ERAs . Telephone

All managers and event supervisors are asked to switch their radios to emergency radio channel.

ERD makes radio announcement over the handheld radios giving specific directions to security employees, which will be one of two scenarios:

Announcement from ECC made over radio

5 Emergency details are given out over the handheld radios, and building announcements made

1. Allow those people who are evacuating to leave, but do not encourage people to evacuate as the situation is not serious enough to evacuate. The event delay announcement will accompany this scenario

2. Allow those people who are evacuating to leave, but do not encourage people to evacuate as the situation is not serious enough to evacuate. The event delay announcement will accompany this scenario

6 Communication to internal parties EC disseminates communication through appointed TNSE communication officer in ECC.

Radio announcement over the handheld radios. All building announcements made by Game Presentation or concert audio.

Contact via handheld phones

Evacuation Procedures

Event Mode – Evacuation initiated by guests due to visible emergency (continued)

7 ERA arrival ERD to remain at 24/7 Security office until ERAs arrive, then give information briefing. In-person conversation

8 Removal of players / performers ERD will decide how to remove players/performers from building if necessary.

After-Hours Mode

Work with team media reps or concert promoters.

The following is a summary of the evacuation procedures. Listed herein are the person(s) responsible for action in each step and the method of communication used:

1 Initial emergency detection

24/7 Security office becomes aware of emergency situation, and contacts Engineering Representative. If Engineering is not in the building, 24/7 Security will call a Security Director before initiating ERP.

2 Evacuation decision made 24/7 Security office to contact appropriate ERD and ERAs. Telephone

or radio

3 Locate employees in building and initiate evacuation 24/7 Security office to make an announcement on all radio channels Telephone or radio

4 Muster station

5 Attendance reporting

6 Emergency response arrival

7 Muster station activity

8 Re-entry or dismissal decision

All building occupants will make their way to 242 Hargrave Street (if safe to do so) for roll call. If 242 Hargrave is not safe, all building occupants will make their way to the Powerhouse offices.

While assembled at the muster station, Supervisors & Crew Leaders will take roll call and report any missing persons to the Command Centre. Emergency radio channel

24/7 Security office to remain at 24/7 until ERAs arrive, then give information briefing. Alert them to any unaccounted-for employees, along with their perceived locations. In-person conversation

All employees are to wait at muster station until further instructions from the ERD (Engineering Representative or 24/7 Security Supervisor).

If ERD deems building is safe for re-entry, access will be through Gate 3 and 4. If it is not safe, employees will be given further direction from the ERD.

If the building goes into an alarm state, it is imperative that the Engineering Manager contacts the ERD to warn that multiple entrances will automatically unlock to allow safe evacuation of the building and will require the temporary deployment of security personnel.

Emergency Announcements

Throughout the evacuation, there will be announcements made over the PA system, concert audio, as well as over the handheld radios. The following is a list of announcements, accompanied with the mode of delivery and the person(s) responsible for making the announcement. The bracketed number represents the step number in the Event Mode evacuation procedures and communication section which the announcement is to be made:

Step 1: Switch radio communications to emergency radio channel

Announcement made via: Radio on all channels announced by ECC

“Attention all event managers and supervisors, please switch your radio to the emergency channel (Channel 2) and will all the Emergency Response Team Members report to the ECC immediately.”

Step 2: Pre-evacuation announcement for all event employees

Announcement made via: PA or concert audio if during concert

Announced by: Game Presentation or ERD

Step 3: Pre-evacuation announcement for all event employees

Announcement made via: Radio

Announced by: ERD

“Attention all employees. Arena emergency in progress. Please report to your evacuation location.” (REPEAT)

Step 4: Evacuation with re-entry announcement

Announcement made via: PA System or concert audio if during concert

Announced by: Game Presentation or ERD

“Attention please for this important announcement: Due to difficulties within the facility, we regret that Canada Life Centre must temporarily be cleared. We ask that you follow these instructions in a calm and orderly fashion and leave the building. Please follow the instructions of the ushers located in your section as they guide you to the nearest exit. Please remain outside the facility until further notice. We will reopen the facility as soon as possible and potentially continue the event. We are sorry for any inconvenience and thank you for your cooperation.” (REPEAT)

Re-entry into original seats

“May I have your attention please. When re-entering Canada Life Centre, please return to your original seats in an orderly fashion. The event will resume once all guests have re-entered the facility. We are sorry for any inconvenience.”

Step 5: Event cancellation (internal/external message)

Announcement made via: PA System or concert audio if during concert

Announced by: Game Presentation or ERD

“Attention please for this important announcement. Due to difficulties within the facility, we regret that Canada Life Centre must be cleared. We ask that you follow these instructions in a calm and orderly fashion. The event has been terminated. For your safety, please proceed to the nearest exit in an orderly fashion and leave the building. Pleas follow the instructions of the usher located in your section as they guide you to the nearest exit. We are sorry for the inconvenience and thank you for your cooperation.” (REPEAT)

Event delay announcement

Announcement made via: PA System or concert audio if during concert

Announced by: Game Presentation or ERD

Emergency Announcements

Step 5: Event delay announcement (continued)

“May I have your attention please. May I have your attention please. Due to technical difficulties, (or insert explanation provided by Event Manager), tonight’s’ event has been temporarily delayed. Please remain in your seats and we will keep you updated as information becomes available. Thank you for your patience and cooperation.” (REPEAT)

Evacuation Routes and Muster Stations

Evacuation routes inside Canada Life Centre have been designed to facilitate the evacuation of building occupants as quickly as possible, with the end result being safe assembly at a safe muster station.

Evacuation is much simpler during Operations and After-Hours Modes. During Operations Mode, the majority of the occupants will be located in several office areas, kitchens and the Engineering areas. During After-Hours Mode, Security employees, post-event, Housekeeping, and possibly Nasco, partners or contractors are generally the only people in the building. These areas are easily evacuated due to the relatively small number of occupants compared to an event.

During Event Mode, the building can be at capacity, and all site areas that were vacant for assembly during the day are not available. This coupled with the fact that an evacuation often creates a chaotic atmosphere and makes the organization of evacuation routes during this mode much more difficult.

At all times, employees are to evacuate through the closest safe exit and assemble at the appropriate muster station.

Operations Mode

• Primary Muster Station

All staff are to assemble at 242 Hargrave Street, which is the primary muster station during Operations Mode. Use the nearest safe emergency exit to assemble at 242 Hargrave for roll call and to receive important information from the ERD.

• Secondary Muster Station

If it is not safe to assemble at the 242 Hargrave muster station, we will use the secondary muster station in the offices inside the Powerhouse.

Evacuation Routes and Muster Stations

Event Mode

Employee and Guest Evacuation

In the event of an evacuation during Event Mode, fans will use the nearest exit to evacuate CLC. Event employees should assist guests in evacuating, and once all guests from their area have left the building, should evacuate using the nearest exit and immediately report to the primary muster station.

• Primary Muster Station

• Secondary Muster Station

If it is not safe to assemble at the 242 Hargrave muster station, we will use the secondary muster station in the offices inside the Powerhouse.

Evacuation Routes and Muster Stations

Event Mode

Talent/Team Evacuation

The Event IMT will coordinate with tour security and tour production and evacuate the talent and crew through the loading dock door via buses and vehicles to safety.

If leaving through the loading dock door is not an option, the talent and crew will be evacuated into the Powerhouse office space and shelter in place until ERA can assist with an evacuation route.

In the case of a NHL, AHL or other sporting event, the corresponding IMT will coordinate with the EC and league personnel to evacuate the teams to safety.

• Visiting Team and Crew will load into buses and depart through the loading dock door.

• Home Team and Crew will evacuation into Powerhouse office space and shelter in place until ERA can assist with a full evacuation away from CLC.

No one will be allowed to re-enter the venue until such a time as the IC or ERA in charge of the scene gives the “all clear”. Law Enforcement personnel will assist with this process.

While all TNSE personnel are expected to apply personal initiative in moving persons away from any perceived immediate danger to their personal safety. The decision to initiate an evacuation of all or part of CLC will be made by the ERD or designate as circumstances necessitate. This decision will be communicated through the Venue General Manager via the EC/ ERD who together will coordinate their respective resources to affect a safe and prompt evacuation.

Evacuation Routes and Muster Stations

Evacuation Roles & Responsibilities

POSITION

Venue General Manager (VGM)

ERD/EC

Security Lead or Designate

Emergency Response Agencies (ERA)

Engineer On Duty

Sport/ Event Production Producer

After-Hours Mode

• Primary Muster Station

RESPONSIBILITY

• Principal point of liaison with ERD

• Overall responsibility for competent implementation of Venue Evacuation Plan

• Liaise and coordinate with Communications team to control messaging internally and externally

• Principal point of contact with Engineers and internal ERT

• Organize and appoint ECC team including Communications lead

• Principal point of liaison with ERA

• Principal point of liaison with IMT based on event

• Appointed by EC, security lead controls floor and directs staff according to the instruction of the ECC

• Monitor radio and provides updates to EC from the event floor

• Report to ECC and liaise with EC

• Control scene from a ERA perspective and delegate ERA staff

• Help ensure evacuation is carried out in a safe, controlled and prompt manner

• Ensure building is operationally sound and liaise between ECC and ERA

• Ensure any facility duties or emergency messaging is communicated and handled in a timely fashion

• Deliver respective messaging under direction of, and only from the ERD/ EC

• PA messaging delivery until action is completed or satisfied

• Video Board messaging until action is completed or satisfied

• Assist with FOH evacuation procedures with messaging

• Remain in control area(s) to facilitate as long as safe to do so to continue looping messaging

All employees are to assemble at 242 Hargrave Street, which is the primary muster station during Operations Mode. Use the nearest safe emergency exit to assemble at 242 Hargrave for roll call and to receive important information from the ERD.

• Secondary Muster Station

If it is not safe to assemble at the 242 Hargrave muster station, we will use the Secondary muster station in the offices inside the Powerhouse.

FUNCTION/ DEPARTMENT

Senior Leadership/ Integrations

Senior Leadership

TNSE Staff

City Of Winnipeg/ Emergency Services

TNSE Staff

Staff

TNSE

Evacuation Routes and Muster Stations

Evacuation Plan for Persons with Mobility Impairment

In the case of an emergency evacuation (fire, power failure, etc.), guests who are unable to navigate stairs will not be able to travel through the elevators as per the emergency procedure for elevators (elevators will be grounded).

In these circumstances, TNSE event staff are responsible for directing guests with mobility issues to the safest Designated Waiting Area (DWA). The DWA will be determined by the ERD based on risk and threat of the situation. The ERD will communicate the DWA to the designated Security Lead on the scene. The Emergency Fire Escape stairwells surrounding CLC are fully ventilated and fire retardant to withstand extreme heat. As a last resort, any person looking for shelter during a fire or emergency evacuation scenario can seek shelter in a stairwell until ERA are able to assist. If any CLC staff are confined to this, they must call or text their direct supervisor if they are unable to attend the muster station.

In the case where no safe DWA is available for any given floor, any available event staff are required to assist guests with mobility issues into a fire escape stairwell and wait with that person. Once safe, the staff and guest are to wait until WFPS can attend the scene. The staff should communicate their position and who they are with by cell phone to their direct supervisor as soon as possible so they are accounted for.

The DWA will be determined for each level requiring elevator access (Event Level, 200, 300, Press Box) and communicated as required based on the design of the building and area of threat:

• Event Level - Nearest stairwell and notify supervisor of their location

• 100 Level - Out the street level exits

• 200 Level - Cityplace (South End), Somerset Bridge (North End), or nearest stairwell

• 300 Level - Jets Gear Store, 300 level (South End), Michelob Ultra Fan Deck (North End), or nearest stairwell

• Press Box - Nearest stairwell and notify supervisor of their location

Event Level

Evacuation Routes and Muster Stations

Evacuation Plan for Persons with Mobility Impairment (continued)

• 200 Level - Cityplace (South End), Somerset Bridge (North End), or nearest stairwell

• 300 Level - Jets Gear Store, 300 level (South End), Michelob Ultra Fan Deck (North End), or nearest stairwell

• Press Box - Nearest stairwell and notify supervisor of their location

Jets Gear Store

Michelob Ultra Fan Deck

SECTION 6: SHELTER IN PLACE SITUATIONS

Shelter in Place Procedures

Operations Mode

If an emergency situation develops that requires a lockdown of CLC, the ERP would be initiated as outlined in this manual. An evacuation would not be initiated, but an announcement giving direction to employees to remain in the building would be broadcast over the PA system by the ERD.

Lockdown Announcement:

Announcement made via: PA system

Announced by: ERD

“May I have your attention please. Due to an external emergency situation, (or insert explanation provided by ERD), we require all employees to remain in the building (and take shelter). Stay calm and await further instruction from the ERD.”

Event Mode

If an emergency situation develops that requires a lockdown of CLC, the ERP would be initiated as outlined in this manual. An evacuation would not be initiated, but announcement giving direction to guests and employees to remain in the building would be broadcast over the PA system by the ERD. Event employees would be deployed to their appropriate emergency response post to advise guests against leaving. Event employees must communicate to guests that it is safer to stay in the building and that CLC ERT is working with ERA to mitigate any risks to guests and employees in the building and will provide an update shortly.

After-Hours Mode

If an emergency situation develops that requires a lockdown of CLC, the ERP would be initiated as outlined in this manual. An evacuation would not be initiated, but an announcement giving directions to employees to remain in the building would be broadcast over the PA system by the ERD.

Lockdown Announcement:

Announcement made via: PA system

Announced by: ERD

Event Level Jump to Table of Contents »

SECTION 7: PROCEDURES FOR SPECIFIC EMERGENCY SITUATIONS

Active Shooter

An active shooter is an individual engaged in killing or attempting to kill people in a confined and populated area. In most cases, active shooters use firearms and there is no method to their selection of victims. Active shooter situations are unpredictable and evolve quickly. Typically, the immediate deployment of law enforcement is quickly required to stop the shooting and mitigate harm to victims. Try to remain calm and always be aware of your environment, including emergency exits and possible safe havens.

In an active shooter situation, quickly determine the most reasonable way to protect your own life. Other employees and fans are likely to follow the lead of employees during an active shooter situation. The U.S. Department recommends the following response if an active shooter is in your vicinity: Run, Hide and if necessary, Fight!

Run

1. Have an escape route and plan in mind

2. Leave your belongings behind

3. Keep your hands visible

Hide

1. Hide in an area out of the active shooter’s view

2. Block entry to your hiding place and lock the doors

Fight

1. As a last resort and only when your life is in immediate danger

2. Attempt to incapacitate the active shooter

3. Act with physical aggression and throw items at the active shooter

How to respond when ERAs arrive:

• Remain calm and follow direction from law enforcement

• Immediately raise hands and spread fingers

• Keep hands visible at all times

• Avoid making quick movements such as attempting to hold on to other people or law enforcement for safety

• Avoid pointing, screaming or yelling

• Do not stop to ask law enforcement for help or direction when evacuating, just proceed in the direction from which law enforcement is entering the building

Information you should provide ERAs:

• Location of active shooter

• Number of shooters, if more than one

• Physical description of shooter(s)

• Number and type of weapons held by the shooter(s)

• Number of potential victims at the location

Ammonia Leak

Ammonia is the primary chemical used in the refrigeration process of the ice at CLC. This chemical is found in large quantities inside CLC, and theoretically creates a very large source of potential harm to life and property. The many safeguards in place significantly lowers the possibility of there ever being a dangerous ammonia leak.

Any ammonia odour detected by an employee should be reported to the Engineers.

The following is a list of the procedures that must be followed in the event of an ammonia leak up to and including the complete evacuation of CLC.

• Stage 1: Initial detection communication of emergency

1. Detection of an ammonia leak will occur in one of two ways:

Event Level

A. The ammonia alarms on Event Level will be tripped, and an audible or visual alarm will be identified in the 24/ Security office and by building operators or 24/7 Security.

B. The strong smell of ammonia somewhere in the building will be reported to Engineers on duty or 24/7 Security by employees (standard procedure). On event days, this should be reported to ECC.

2. 24/7 Security will then contact Facility Operations, the Engineering Lead and EC or ERD to give the details of the possible ammonia leak.

3. At this point, the EC will go the 24/7 Security office to meet with the Engineering Lead, Building Operations and/or 24/7 Security guards.

4. Communications to be switched to the emergency radio channel (Radio Channel 2).

• Stage 2: Investigation decision making

1. Engineering representatives will proceed to the ammonia room on Event Level and use the gauges to determine the severity of the ammonia leak.

2. If the gauge in the ammonia room reads less than 25 ppm, building operators can enter the ammonia room and attempt to determine the source of the leak. If the leak is simply a fit problem, it can be repaired. If the leak is more serious, then our 24-hour response company (CIMCO) must be contacted for leak repair. If the gauge reads more than 25 ppm, building operators cannot enter and must contact the Command Centre to alert the WFPS, Haz-mat team and our 24-hour response company.

3. If the gauge reads 300 ppm or more, evacuation of all building occupants must commence.

AMMONIA LEAK – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of ammonia leak

NOTIFICATION

ECC or ERD connect with Building Engineer and advise to shut off ammonia supply into building

NOTIFICATION

Notify ERA of ammonia leak

NOTIFICATION

Advise CLC

IMPACT

ECC and ERD along with Building Engineers determine ammonia leak impacts

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Bomb Threats/Suspicious Packages

Occasionally, CLC will receive notice of a bomb threat over the telephone, through the Winnipeg Police Service, or via note or package. To date, all these bomb threats have turned out to be fraudulent.

Telephone Bomb Threat

• Stage 1: Call receipt

1. Remain calm and keep the caller on the line while you retrieve the bomb threat report.

2. Ask them to repeat the message and write down their exact words. If possible, get the attention of another worker and have them alert the 24/7 Security office to the fact that a bomb threat is being communicated or hit the panic button to call 24/7 Security.

3. Ask specifically for the location of the bomb, what type it is, and time of detonation.

4. Pay attention and record background noises and other distinguishing features.

5. Record details about the caller’s voice, including information about accents, impediments and anxiety level.

6. DO NOT HANG UP!

7. Complete bomb threat check list and wait for further instruction from ERD.

8. DO NOT use a radio to call in the threat.

• Stage 2: Initial communications of emergency and decision making

1. Security Director or highest-ranking Security Lead to contact WPS as well as ERD and Event Manager to discuss options. After discussion, the ERD makes the decision to evacuate the arena, or have employees sweep for suspicious materials. No threat will ever be ignored.

2. If evacuation is chosen, complete these Stage 2 procedures then refer to the evacuation procedures for the appropriate mode.

3. EC and or 24/7 Security will begin contacting the appropriate partners and contractors that are working in the building. Communication to be achieved using telephones, NOT THE RADIOS.

4. If sweeping arena is chosen, see Stage 3.

• Stage 3: Arena sweeping

1. During Operations and After-Hours Modes, the bomb search team will consist of 24/7 Security and Operations employees.

2. Event supervisors will coordinate search areas and searchers during Event Mode, 24/7 Security will coordinate search areas during Operations and After-Hours Modes.

3. During searches, searchers should turn off radios and any communication should be done via cellphones.

4. Depending on whether the general location of the bomb has been given, the search time will vary. The search will be done as quickly as possible, ensuring that the following key areas are not overlooked:

• Utility rooms

• Furnace, boiler rooms, catwalk

• Elevators, stairwells, restrooms

• Entrances, exits

• Garbage receptacles, fire extinguisher and hose cabinets

• Underground parking

• Flammable storage areas

Bomb Threats/Suspicious Packages

• Stage 3: Arena sweeping (continued)

5. Search areas are to be designed so that single search area will take in excess of 20 minutes to complete.

6. Areas will be searched in minimum of groups of two, working from the perimeter towards the center of the arena.

7. Once individual areas have been swept, searchers contact control via telephone and give the “all clear” or describe location and type of suspicious object found.

8. If a suspicious object is found, it is not to be touched, and when the WPS bomb threat control team arrives, they will be escorted by one of the searchers back to the site of the object for assessment.

9. Once all areas have been searched, report to the 24/7 Security office or ECC has occurred and suspicious objects investigated, the decision to evacuate or turn into business operations is made by the ERD.

Bomb Threats Received via Note/Package

1. Notify the ECC

2. Provide description of the package, location, suspicious persons nearby, etc.

3. DO NOT TOUCH PACKAGE!

4. Clear the immediate area to a distance of 25 metres and close doors and isolate the area if at all possible.

5. ERD to proceed with the steps outlined in Stage 2 .

Skin infection

Intestinal infection

Lung infection

SUSPICIOUS PACKAGES

Anthrax may enter through the skin, but only if it is rubbed into skin which has been damaged with cuts or open sores.

The virus may enter the body if it is directly swallowed.

To gain entry into our lungs, the virus must be aerosolized (made into extremely small particles), which requires a great deal of technical skill and specialized equipment.

It is not contagious - you cannot catch Anthrax from others. You must be directly exposed to the virus.

HOW TO RECOGNIZED A SUSPICIOUS PACKAGE

No postage

Strange odours

Ticking sounds

Exposed aluminum foil

Visible powder on mail

Excessive postage

Oily stains/discoloured

Protruding wires

Mail is addressed to incorrect job titles

No return address

Excessive tape or string

Lopsided/bulky envelope

Restrictive markings like “personal”, or “do not x-ray”

Handling a Suspicious Package

• Package has not yet been opened and is not leaking any material

Once you have made the decision not to open the package because you find it suspicious:

1. Remain calm and place the letter or package directly on the surface in front of you.

2. DO NOT shake, empty the contents of the package, smell or show it to others.

3. If you are in an office with a door, evacuate all office occupants and close the door behind you. DO NOT allow anyone to enter the office.

4. If you are in a cubical or an area shared by multiple employees without a door, alert all others in the immediate area (20-foot radius) and use these people to block all entry points to ensure no access to the immediate area.

5. Call 911 and Security Director.

6. Inform the 24/7 Security office or ECC at an event that you have an unopened suspicious envelope or package and give its exact location. In addition, explain why you have flagged it as suspicious.

7. 24/7 Security will initiate the ERP by contacting the ERD to secure the area.

8. Wash your hands thoroughly with soap and water.

• Package has been opened and the mail handler has exposed its possibly harmful substance

1. Remain calm and place the envelope or package on the surface in front of you.

2. DO NOT touch or attempt to clean up any material that may have spilled out of the envelope or package. DO NOT brush off your clothes or skin.

3. If possible, gently cover the package or envelope with an empty trash can.

4. If you are in an office with a door, evacuate all office occupants and close the door behind you. DO NOT allow anyone to enter the office. If you have any of the power or substance on your skin, carefully go to the nearest sink, trying hard not to disturb the powder and wash the powder off with soap and water. Contact your supervisor or manager so that they may help you complete the rest of the procedures.

5. If you are in a cubicle or an area shared by multiple employees without a door, alert all others in the immediate area (20-foot radius) and use these people to block all entry points to ensure no access to the immediate area. If you have any of the powder or substance on your skin, carefully go to the nearest sink, trying hard not to disturb the powder and wash it off with soap and water. Contact your supervisor or manager so that they may help you complete the rest of these procedures. Get to a phone far away from the suspicious package, but still in the blocked off area.

6. Inform the person on the other end of the phone that you have just opened a suspicious package and have been exposed to a possible harmful substance. Tell them that you need to call 911 directly and they will transfer you to the operator.

7. After you get off the phone, make a list of all those who were in the immediate area, and those people that you believe may have handled the letter or package before you and give this list to the ERD.

8. NO ONE in the immediate area is to leave and no one is to enter. It is best for all people in the immediate area to remain in one closed room until the Haz-mat commander instructs you differently. The Haz-mat team will assume control of the scene and will instruct you for the duration of the situation. No one is to leave the building until instructed by the Haz-mat team.

Handling a Suspicious Package (continued)

BOMB THREAT – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of the threat and activates

NOTIFICATION

Notify Emergency Services (911)

NOTIFICATION

Winnipeg Police Service onsite at event or venue

IMPACT

ERT determines impact on event/venue/organization

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Notify IMT

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Civil Disturbance

As with all large events, it is possible that a large-scale disturbance will break out either due to deliberate actions designed as protests to disrupt regular operations, or as a result of a disagreement or argument among a group of individuals.

In the event of a large-scale disturbance, it is important that the safety of workforce and guests is maintained. Workforce members are to keep a safe distance and avoid getting involved in such situations. In the event of such an incident, the following should be considered:

• Anyone witnessing the disturbance should notify their supervisor to contact the ECC immediately, or the relevant function lead if the ECC is not operational.

• Avoid becoming involved. Await assistance from law enforcement.

• Take note of aggressors and witnesses. Inform law enforcement attending the scene.

• Support ERA as they arrive.

CIVIL DISTURBANCE – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of civil disturbance

NOTIFICATION

ERD assembles ERT

NOTIFICATION

Advise CLC

RESPONSE

ECC and ERD determine appropriate response

IMPACT

ERT and IMT determine impact on event/venue/organization

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Criminal Activity

It is possible that certain individuals within or around CLC may commit criminal acts. Law enforcement personnel are mandated to be on site for NHL and various concerts. Their personnel will be instructed/briefed by the EC during events they are hired for by CLC. They are located in the Fire Command room. In all cases, any criminal or suspected criminal activity should be dealt with by these law enforcement personnel. If any workforce member witnesses any criminal or suspected criminal activity, he/she should follow the following procedures:

• Notify the nearest supervisor or law enforcement officer.

• If neither is available, phone or radio the ECC. Call 911 in case of an emergency.

• Recall as much information as possible about the incident, individuals involved and any witnesses. Write down details such as names, descriptions, and vehicle license plate numbers if applicable.

• Attempt to maintain sight on the individuals until assistance arrives, if doing so is both safe and practical.

• Do not attempt to approach the individual or restrain them.

CRIMINAL ACTIVITY – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of criminal activity

REPORTING

ECC and ERD report criminal activity to ERA

RESPONSE

Law Enforcement responds (WPS)

IMPACT

ECC, ERD and IMT determine impact on event/venue/ organization

*If required

PROCEDURES

Establish an ICC and carry out ICC duties with ERA, IMT and ERD

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Advise CLC

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Earthquake

The onset of a seismic event will occur without warning and even a slight tremor will simultaneously cause anxiety and uncertainty amongst spectators and workforce alike. In the event of a minor tremor, the ERD should consider the following:

• The possibility of future tremors (and uncertainty concerning magnitude, frequency, duration and timing)

• Impact on venue structures and temporary structures

• Impact on utilities

• Impact on fire safety and communications systems

• Impact on occupant morale (and in the case of functions or venue, impact on crowd behavior)

The ERD will need to promptly confer with and take guidance from the ERA and IMT for the given operational mode CLC is in at the time of the tremor.

In the case of a more serious earthquake, the following procedures should be followed by all venue personnel:

• Get away from windows, overhead light fixtures, tall shelving and objects that may fall.

• If possible, drop, cover and hold. It is important to get onto the floor and get under a desk or table. Hold on to the desk or table and wait for the quake to end.

• If outdoors, remain outdoors. Attempt to proceed to an open area away from power lines, trees and buildings. Remember that the hazards that injure most people during earthquakes are falling objects.

• A quake may last only a few seconds or for several minutes, so be prepared to remain wherever you are for a while. After the initial quake, there will likely be many aftershocks. If you feel that you are safe where you are, remain there and wait for the aftershocks to end.

• After the earthquake and aftershocks have passed, wait in a safe area until directed otherwise by management, law enforcement or public safety agencies.

After the earthquake and aftershocks have passed, the first priority should be for the ERD to establish an Incident Control Centre (ICC) in the ECC if possible (24/7 Security is the secondary location if possible). Depending on the nature of the earthquake, the ERD will assign roles to develop an Incident Command Team and work with ERA out of the ICC.

The ICC will coordinate the initial response to the earthquake until such time as responsibility for the scene is handed over to emergency services. The following should be considered when determining an initial response:

• Prompt re-establishment of command, control and communications

• Account for all employees

• Evacuation of non-essential personnel to a safe area

• Isolation of hazardous utilities

• Treatment of casualties and the calming of stressed personnel

• Cordoning off dangerous areas, turning off all gas valves where possible

• Support to public safety/fire/ERA

• Combating fires where it is safe to do so

• Triaging all patients as effectively as possible and as safely as possible

EARTHQUAKE – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of incident

NOTIFICATION

IMT involved

NOTIFICATION

ECC and ERD connect with ERA to confirm that a seismic event has occurred and prepare for future tremor

IMPACT

ECC, ERD and IMT determine appropriate response and impact on event/venue/organization

*If required

PROCEDURES

Establish an ICC and carry out ICC duties with ERA, IMT and ERD

NOTIFICATION

Advise CLC

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

PROCEDURES

ICC to carry out response and assist Emergency Services

Explosion

If there is an explosion, there is potential for serious medical and fire incidents. Depending on the scope and source of the explosion, the ERD and team will determine the need to evacuate some or the entire venue. The postincident investigation will determine the cause of the explosion, which may be accidental or the result of malicious intent.

If any TNSE employee is witness to an explosion:

• Inform a supervisor or manager, or call the ECC as soon as possible

• Call 911 and be prepared to give brief details of the explosion, your venue address and location, including cross streets and vehicular access details

• Move persons away from the immediate vicinity of the explosion

• Close all doors and other access points in the vicinity of the explosion

• Provide immediate first aid to any injured personnel if safe

• Move to nearest assembly area or safe area and remain there until directed otherwise by emergency services, management or law enforcement

If the EC or ERD receive notification of an explosion, the ERD will assemble an IC team with the resources available to them at the time and coordinate with ERA as soon as possible.

Law enforcement will dispatch a suitable individual to the location of the explosion to give a more accurate assessment of any damage and casualties. Depending on this initial assessment, law enforcement may establish an ICC and become the lead instead of the ERD/EC (joint command structure).

The ERD will consult and provide support to the ERA lead within the ICC.

Depending on the nature of the explosion, fires may break out in the vicinity of the blast. In this case, the procedures outlined in FIRE (pg. 73) should also be conducted.

Once the immediate aftermath of the explosion has been cleared away and the lead agency hands the venue back to the ERD, the ECC and IMT will make a decision as to the impact of the explosion on venue operations.

Depending on the nature and scope of the explosion, the subsequent investigation may take time, especially if the explosion is thought to be malicious in intent. This will have to be considered when any decision is being made as to the delay, postponement or rescheduling of an event.

EXPLOSION – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of the explosion

NOTIFICATION

Advise CLC

NOTIFICATION

Advise CLC

NOTIFICATION

Advise CLC

NOTIFICATION

Advise CLC

PROCEDURES

Establish an ICC and carry out ICC duties with ERA, IMT and ERD

IMPACT

ECC, ERD and IMT to manage workforce comfort level, survey damage, and report hazards

IMPACT

ECC, ERD and IMT determine appropriate response and impact on event/venue/organization

Follow Delay, Postponement or Cancellation Procedure *If required

PROCEDURES

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications NOTIFICATION Update as needed

Fire

Fire Procedures

In the event of a fire, refer to the Fire Safety Plan pamphlets located in each area of CLC which pertains to your specific role or defer to your fire drill training.

Fire Awareness

It is important for each workforce member to ensure they are adequately familiar with the following procedures in case of witnessing an actual fire alarm sound or is indicated via contact from the fire alarm monitoring company. Additionally, every workforce member is responsible for maintaining a lookout for potential fire situations wherever they may be on the venue.

All workforce members should familiarize themselves with the following:

• Emergency exit locations

• Fire alarm pull stations

• Fire extinguisher locations and types

• Fire hose cabinet locations

• AED locations

All supervisors should carry out an inspection of their area where applicable with a suitable member of their team for that specific event to ensure that:

• Exits are clear and emergency lights function

• Fire alarm pull stations are not damaged

• Fire extinguishers and hose cabinets are in good order

• All areas and items above are clear of obstructions

If you discover a fire, either in response to an alarm or by chance:

1. PULL the nearest fire alarm.

2. CONTACT the ECC to notify the EC of the fire and confirm the area.

3. CALL 911 and inform the operator that you are calling from CLC and what area of the building is on fire.

4. EVACUATE all people in your area. Remain calm but act quickly. If possible, close doors behind you and direct people to the nearest emergency exit. If people are injured, move them to a safe area.

5. FIGHT THE FIRE. Only if it is small and you are familiar with the fire-fighting equipment on hand. Ensure correct type of extinguisher agent is used for the type of fire. Do not fight a fire if it is chemical in nature. Do not place yourself in danger and keep a clear escape route.

6. GO to your designated muster location. *See map on next page

7. DO NOT RE-ENTER a building until told it is safe to do so by a member of WFPS.

8. DO NOT USE ELEVATORS if there is a threat of fire. *See map on next page

Fire Awareness (continued)

# Elevators

Skywalks

Muster Point

Fire-specific Roles and Responsibilities

Fire Safety Plan – ERP Program Responsibilities

1. Maintain and administrate the Fire Safety Plan in accordance with all relevant acts, regulations, standards and by-laws.

2. Provide the Fire Department with information that would be vital if a fire were to occur at CLC.

3. Maintenance, inspection and certification of fire protection systems.

*Note: General emergency response roles and responsibilities for each position can be found in the CLC Fire Safety Plan. This section defines additional roles and responsibilities specific to this emergency response.

POSITION

Event Commander (EC)

RESPONSIBILITY

• Will take on the role of ERD

• Provide specialist advice to Engineer Leads and Operations team for After-Action Report as required

• With IMT, decide on full or partial evacuation of the venue

• Request additional resources as required

• Establish and run ERT

• Task other members of the ERT to support Fire Department operations as required

• Consider if it is safe or desirable to shut

• Move persons away from the immediate vicinity of the fire

TNSE Workforce

• Pull fire alarm

• Inform ECC/call 911

Primary Muster Station

Fire-specific Roles and Responsibilities (continued)

POSITION

TNSE Workforce

RESPONSIBILITY

• Only attempt to extinguish the fire if:

• It is small and apparently safe to do so

• Appropriate extinguishers are immediately available

• You have been formally trained and are competent in the use of the particular extinguisher type

If too dangerous to fight the fire, then:

• Move persons away from the immediate vicinity (use ALL available safe exits)

• Turn off ignition and fuel sources (where applicable and practical)

• Leave area with workforce by nearest safe exit, closing doors (and windows where possible) as you go

• Proceed to safe area and confirm all workforce members are accounted for

• Update ECC as soon as possible

FIRE – EMERGENCY

RESPONSE FLOW

FIRE IDENTIFIED

Staff member or patron acknowledges presence of fire

CAN THE FIRE BE EXTINGUISHED?

(with tools available onsite)

RESOURCES

Implement available resources to extinguish fire YES NO

NOTIFICATION

Event Command Centre (ECC) is notified of presence of fire

NOTIFICATION

ECC or ERD notifies Canada Life Centre

NOTIFICATION

Event Command Centre (ECC) calls Emergency Services (911)

IMPACT

ERC and IMT determine impact on event or venue

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Emergency Response Team (ERT) assists Emergency Response agency

Fire Alarm

CLC is equipped with a twostaged alarm system

ALARM TYPE DEFINITIONS

Common Trouble

YELLOW LIGHT

Supervisory Alarm/Signal

YELLOW LIGHT

• A trouble condition on the alarm system indicates a fault such as a circuit break or battery failure

• The loss of primary power, backup power or wiring are problem “trouble” indicators

• Indication that a device being monitored, fire suppression or related equipment has activated

• The equipment has been altered from a “normal” state which would indicate something has interrupted this (eg. sprinkler going from closed to open)

• A system reset is required if not active for working purposes

Ammonia Alarm

YELLOW LIGHT

Active Alarm RED LIGHT

• Southeast Event Level indicates that ammonia detector located inside the ice plant room has detected ammonia or other solvent-based odours (usually in supervisory state)

• Audible alarm is located on the wall before entering the ice plant room

• A threatening condition sensed by device generating a visual and audible warning signal within the building that requires immediate attention

Fire Alarm (continued)

Fire Panel Alarm Notifications – ERP Program Responsibilities

1. Respond to call from 24/7 Security or EC during events altering of Stage 1 Alarm by going to the Fire Command room and helping with diagnosis of problem or switching to Radio Channel 2.

• 24/7 Security will silence the panel. Do not reset the panel.

• Engineer On Duty and 24/7 Security will work together to investigate alarm to determine if it is false or an emergency.

• WFPS will respond regardless and clear alarm.

• Only after WFPS arrives can an alarm be reset.

2. Oversee dispatching of available responders (Building Operators, Electricians, Carpenters, and Conversion Crew Leaders) to the site of the alarm.

3. Oversee dispatching the ERP and work in consultation with ERD to determine appropriate course of action.

4. Take direction from ERD to assist in ERP.

Fire Panel – Fire Alarm Procedure

1. In the event of an active fire alarm, the Engineer On Duty will switch to Radio Channel 2 while on route to the Fire Command room. Security will read out the full description on the fire panel.

2. Once in the Fire Command room, the engineer will silence the panel as soon as possible, then investigate the alarm to determine if it a real threat.

3. If the alarm is real, the engineer along with the ERD will assess risk and decide the next course of action based on the operational mode CLC is in.

4. Engineer will leave the Fire Command room to verify the alarm source and security will remain to direct WFPS once they arrive on the scene.

5. Once cleared by WFPS, the engineer will reset the alarm.

Fire Panel Going Offline Procedure

1. Engineer On Duty will call AAA monitoring station and inform them CLC is going “Offline” including the areas of the building so no ERA arrive.

2. If an emergency occurs while “Offline”, the engineer must call 911 directly .

3. Engineer will notify 24/7 security on Radio Channel 3.

Flood

1. Building Engineer to be contacted (204.470.0216).

2. If the Building Engineer can’t be contacted, assess the situation. Can the situation be contained? If yes, clean it up.

3. Operations team to act as wardens for delegated areas throughout the building. Communicate through Radio Channel 5.

4. Call Allco Electrical (204.697.1000).

5. Manitoba Hydro to shut down electrical (204.480.5900).

6. Collect flashlights and safety equipment from office and hand out to each warden.

7. Assist public and employees to higher ground.

8. Call Winnipeg Fire Department (911).

9. Meet/assist the Fire Marshall when they arrive at the Fire Command Room.

FLOOD – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD to notify Building Engineer

NOTIFICATION

ECC or ERD connect with electrical, water and other ERA’s (WFD, FM)

IMPACT

ECC and ERD determine appropriate response and impact on event/venue/organization

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Advise CLC

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Gas Leak

Propane cannot be used indoors unless it is a sealed unit for the running of forklifts, an ice resurfacer or other powered equipment. If a tank does happen to rupture or leak inside a building:

• Shut off the source immediately

• If the source cannot be shut off, call the ECC or Lead Engineer directly

Natural gas incidents usually occur outside, where the supply line that runs into a gas meter is hit by a vehicle either accidentally or due to human error. If a natural gas leak occurs inside a building:

1. Notify the Lead Engineer, call 911 and attempt to shut off the gas supply from the outside.

2. If the meter and supply line is the cause of the problem, call 911 immediately.

3. If the gas leak is inside the building and the source can’t be shut off, start evacuation.

4. If it is outside the building and the gas is not entering the building, then the ECC will assess and determine the need for evacuation.

Ammonia gas leaks are seldom, due to the latest technology installed on refrigeration system. Audible alarm is located on the wall before entering the ice plant room.

Gas Leak-Specific Roles and Responsibilities

POSITION

Emergency Response Director (ERD)

RESPONSIBILITY

• Assign ERT to shut off supply of gas by turning off the valve if possible

• Contact CLC gas or propane supplier

• Ensure evacuation routes are upwind

• Determine if there is need for an evacuation

• Determine the need for Haz-mat response

• Receive situation update report on incident from EC or ERD as required

Lead Engineer (Engineer On Duty)

Decision Making

• Provide support as required, including coordination of requests for additional resources

• Provide specialist advice to ERD for After-Action Report as required

In a meeting with the WPS, the following decisions need to be made:

1. Whether occupants in the vicinity of the disturbance need to be evacuated

2. Which area, if any, needs to be secured or contained

3. Whether the proceedings (either an event or regular workday) should be cancelled or delayed

4. Whether any arena utilities or services are in danger

5. The WPS will make the decision on exactly how to proceed with every facet of this emergency

Communication & Deployment

1. The ERD will decide which of ERAs need to be contacted with emergency details.

2. Security employees are to be deployed for area securing and containment purposes only and will be done in configurations dictated by the WPS.

3. ERD is to be in contact with Senior Leadership Representative to aid in the production of media statements (if required).

GAS LEAK – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of gas leak

NOTIFICATION

ECC or ERD connect with Building Engineer and advise to shut off gas supply into building

NOTIFICATION

Notify ERA of gas leak

NOTIFICATION

Advise CLC

IMPACT

ECC and ERD along with Building Engineers determine gas leak impacts

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Hazardous Material (Haz-mat) Spill

*Note: Propane, ammonia and other gaseous releases are addressed in the Gas Leak section of this document. The delivery of controlled hazardous materials is highly controlled and regulated. This includes, but is not limited to:

• Diesel

• Gasoline

• Hydraulic fluids

• Lube oil

• Engine coolants

• Paints

• Solvents

• Detergents/soaps

Venue operations maintains a full listing of these materials, along with their associated Material Safety Data Sheet (MSDS) as part of the Venue Safety Plan. MSDSs include information regarding flammability, toxicity, reactivity, human health and ecological implications of release.

While the appropriate safety procedures are in place, there may be occasions where accidental spillages or releases of hazardous materials occur. For any hazardous material spill, human safety and health is the primary concern, whereas damage or loss of property, damage to the environment and delay or postponement of the event is secondary.

The severity of a spill incident, as well as its risk to human safety and property or environment, depends on the substance, volume, and location of the spill. An appropriate response action reflects these variables. The decision of how to respond can only be made by trained safety personnel. In the event of a hazardous material spill, regardless of the severity and location, the engineer on site must be consulted and, if possible, attend the scene to determine the appropriate response.

In the event of a hazardous material spill of any substance, the following procedure will be implemented by the entire workforce:

1. Ensure safety

• Do not rush in

• Shut off all ignition sources

• Assist injured persons and evacuate as necessary

• If there is no possibility of coming into contact with the product, stop product flow by righting the container, turning off pumps, closing valves, blocking sewers/drains, and/or closing separators/ interceptors

2. Notify the ECC (if operational) or ERD/Engineer On Duty and call 911 if no one is available

• Any injuries

• Location

• Types of spill

• Estimated quantity spilled

• Is fire involved?

3. Secure the spill site

• Establish and clear a perimeter

• Spills less than 10 litres: 10-metre perimeter

• Spills more than 10 litres: minimum 25-metre perimeter (consider direction of wind if necessary)

Hazardous Material (Haz-mat) Spill (continued)

The engineer or duty or designate will attend the spill scene with a spill kit to assess the situation, considering:

• Type of product spilled (MSDS will be considered)

• Volume

• Injuries or casualties on-scene

• Affected area(s)/equipment involved

• Any observable off-gassing or vapors

• Situation under control or escalating?

Based on the assessment, the engineer on site or their designate will recommend to the ERD whether ERA needs to be contacted if not already in attendance.

If it is concluded that the spill is a situation that results in, or is likely to result in serious harm to persons or substantial damage to property or significant disruption to operations and further warrants ERA response:

• The Engineer On Duty will notify the ERD:

• Contact WFPS, WPS or other external agencies

• Communicate to employees to clear the spill area and where to assemble

• All functions will follow direction of the ECC and ERA on site

• Depending on the nature and severity of the spillage or release, the ERD may decide to evacuate

HAZARDOUS MATERIAL – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of the presence of hazardous materials

NOTIFICATION

ECC or ERD connect with Building Engineer and advise a presence of hazardous materials

NOTIFICATION

ECC or ERD connect with ERA (Haz-mat) and advise a presence of hazardous materials

PROCEDURES

Secure the spill site and ensure safety of all guests and staff

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications NOTIFICATION Update as needed

Chemical Spill Response

Before cleaning up a chemical spill, secure the area to prevent other employees from being exposed and then consult the Safety Data Sheet (SDS) to determine the risks and possible exposure routes associated with the chemical.

A 24-hour number also exists in an emergency situation, if you are not comfortable interpreting the Safety Data Sheet. Call 1-855-776-4766 for response procedures for spills, exposures or poisonings. Haz-mat will require the following information when you call:

• Product name

• Product number

• Manufacturer name

• Manufacturer phone number

For minor spills that are within your ability to clean up:

1. Advise your supervisor or manager and other employees in the area.

2. Secure the area to avoid others from injuring or exposing themselves.

3. Consult the SDS for appropriate response and PPE required.

4. If trained and accompanied by another trained individual, put on the appropriate PPE and clean up the spill.

5. Clean up waste materials and dispose of as per the SDS.

6. Complete a Safety Incident & Near Miss Report.

Biological Spill Response

Do not clean up blood and other bodily fluids unless you have been trained to do so and have the materials and protection needed to do so safely. All blood and bodily fluids have unknown risks and therefore should be treated as potentially infectious and universal precautions must be taken. Clean up kits and biohazard buckets are kept in the Housekeeping room and all first aid rooms.

Procedures for cleaning up blood and other bodily fluids include the following steps:

1. Secure the area and restrict access to the area so others are not potentially exposed.

2. Wear disposable, waterproof gloves (such as natural rubber latex, neoprene, nitrile and vinyl). If it is possible for splashes and aerosols to be created during cleanup, Housekeeping employees must wear safety glasses and an N95 mask.

*Note: To reduce aerosols, cover the biological spill with paper towel and then spray with the appropriate disinfectant.

3. Use red biohazard bags to bag clothing and other contaminated materials, which are to be placed in the red biohazard buckets.

4. Wipe up visible material first by using an absorptive cleaner that will cause the fluid to congeal to a removable mass. Dispose of the material and towels in red biohazard bags, then place in the red biohazard buckets.

5. Decontaminate and disinfect the area by carefully spraying the approved disinfectant all over the affected area.

*Note: Housekeeping employees must be cautious of not touching elevator buttons and doorknobs with contaminated gloves. Remove one glove to touch public materials and keep one glove on to handle the waste.

Sharps and Syringes Response

If sharps and syringes are found by staff, they are not to handle them under any circumstances, and should call 24/7 Security so that the hazard is removed safely and correctly.

Receptacles and sharps containers are located in all first aid rooms.

Hostage

Hostage situations will be handled and negotiated by WPS. CLC staff will offer assistance and support as directed by WPS. The following is a sequential listing of the procedures to take place when this emergency occurs.

Initial detection of hostage situation

1. Whomever becomes aware that a hostage situation is occurring needs to contact the 24/7 Security office immediately (204-926-5599). 24/7 Security office will contact the appropriate authorities and the ERD. If during Event Mode, the EC, Engineering Lead and the WPS Sergeant will also be contacted. All will be instructed to report to the ECC or 24/7 Security office.

2. If detection occurs through direct conversation with the perpetrators, try and ascertain the following information, and relay it to dispatch:

• Description of the perpetrator(s)

• Number of firearms or weapons

• Number of hostages

• Demands

• Whether or not the perpetrator reacts unusually to any topics of conversation

• Location in the building

3. The ERD, and above listed person(s) will proceed to the ECC to assess the situation and await the arrival of the WPS at Gate 4 so information and instructions can easily be communicated.

Mass Casualty Incident

All medical emergencies should be stabilized and treated as best as possible with all information clearly reported and documented. When a medical emergency is discovered, the ERD will notify a TNSE Communications representative immediately and introduce them as part of the ERT. EC or ERD should take control of the scene until ERA arrive. ERA will be informed by calling 911. Criti Care and WPS on site should be dispatched if able to assist until EMA arrive to support.

MASS CASUALTY – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of incident

NOTIFICATION

ECC and ERD connect with True North Sports + Entertainment communications representative

IMPACT

ECC, ERD and IMT determine appropriate response and impact on event/venue/organization

*If required

PROCEDURES

Establish an ICC and carry out ICC duties with ERA, IMT and ERD

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Advise CLC

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Medical Emergency

Medical emergencies will be handled by Criti Care Emergency Medical Technicians during Event Mode and 24/7 Security/Nasco during Operations and After-Hours Modes. In all cases, the ERD will be notified and the ERP will be initiated. It is crucial the ERD be notified and ERP activated as, depending on the mode and specific event, different resources are available. The ERD is aware of these resources and will determine when it is necessary to deploy these resources. For example, NHL games have a spectator ambulance available, but the majority of concerts do not.

The following are the procedures that should be followed in the event of a medical emergency:

Medical Emergency Detection:

1. All medical emergencies are to be reported to the 24/7 Security office upon detection without exception (204.926.5599), regardless of whether or not it is during Event, Operations or After-Hours Mode. 24/7 Security will document all emergency calls and follow the protocol:

Event Mode: Contact EC or Security Director ASAP - see Event Briefing Sheet

Operations Mode: Contact the ERD:

2. During an event, the EC will attend the ECC and the Security Lead will attend the scene to communicate the necessary information to the ERD and provide support for emergency responders. Communications will switch to the emergency radio channel (Radio Channel 2).

3. The ECC will notify first aid, Senior Leadership Lead, Production Liaison and Engineering Lead if during Event Mode, or will notify the ERD if during Operations or After-Hours Modes. The ECC will also notify the appropriate ERAs and have them come to Gate 4 (or the loading dock off Carlton Street in the case of an ambulance) where 24/7 Security will accompany them to the incident site.

4. The 24/7 Security office or ECC will request that all ERP communicate through Channel 2 (emergency channel).

5. The Security Lead will proceed to site of the emergency to provide support and response.

6. Patient treatment forms and any other applicable paperwork will be completed by the treatment providers and will forwarded to the ERD.

Automated Emergency Defibrillator (AED) Locations:

• Event Level ‒ 24/7 Security Office

• Main Concourse ‒ Box Office entrance and Fire Command room. 100 Level Guest Services to retrieve the AED located in the Box Office prior to each game/event.

• Suite Level ‒ Event Command Centre

• Upper Concourse ‒ 300 Level Guest Services to retrieve the AED located in the Fire Command room prior to each game/event.

• Press Box ‒ North east entrance

Power Failure

The building electrical design is such that potential for total loss of lighting is remote. Very infrequently, arena power may be lost due to the following reasons:

• Emergency at another location on the same grid

• Excessive demand on the electrical system

• Equipment failure

• Transmission problems

• Acts of nature or inclement weather

Generally, power loss is considered a very temporary situation and seldom requires evacuation. If an advance notice of a power loss/shut down is given, all employees should shut down electrical equipment such as computers, faxes and photocopiers in advance to avoid damage and the risk of additional failures.

When electrical power is interrupted, emergency electrical power will activate automatically, ensuring necessary services and equipment is available to respond to the situation. Once the power is cut off, the emergency lighting will turn on (there may be a slight delay) and will supply power to the following:

• Minimum lighting levels and HVAC for emergency exit

• Emergency communications

• Fire alarm, panels and detection systems

• Smoke control and smoke venting systems

• Operation of one elevator at a time in each bank of elevators

• Security system and swipe card readers

• Refrigeration plant

Power Failure Procedures

In the event of a site-wide power failure, the following procedures should be considered:

1. ECC or ERD should be put in direct contact with the Engineer Lead and relay information to the workforce accordingly.

2. Engineer Lead will work towards correcting the situation.

3. Check and ensure elevators have grounded to Event Level and ensure only one elevator in each bank is operational (this applies to elevators 1 and 2 only).

4. Guests should be informed about the situation via the public address system.

5. Assist any guests or employees who are exhibiting hysterical or phobic reactions to the situation.

6. All non-essential operational activities that require power will cease immediately and function managers should secure assets.

7. Ticketing, Accreditation, Food & Beverage, Licensing and/or Finance personnel will secure all money, credentials and tickets.

8. ERD/EC and IMT will coordinate ability to continue event in progress.

9. Where emergency lighting does not exist, such as in washrooms or other public areas, partial evacuations shall proceed and facilities will be closed.

POWER FAILURE – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of power failure

NOTIFICATION

ECC or ERD connect with Building Engineer to diagnose power failure

NOTIFICATION

Notify ERA of power failure

NOTIFICATION

Advise CLC

IMPACT

ECC and ERD along with Building Engineers determine power failure impacts

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Serious or Fatal Injury

During all modes at CLC, this procedure must be followed in the event of a serious or fatal injury:

1. Ensure the scene of the incident is secure and no one else can get hurt

ii. Lock out equipment

iii. De-energize equipment

iv. Remove, secure or isolate any hazards

v. Ensure everyone is at a safe distance from the hazard and they are aware of the hazard

vi. Secure the incident scene. Understand that the incident scene is a crime scene until cleared by Safe Work Manitoba and other regulatory agencies.

2. Ensure all injured parties get immediate medical aid, without delay.

iii. NON-EVENT TIME – 24/7 Security has a first aid responder on staff at all times. First aid room is located on the southeast end of the Main Concourse (corner of Donald and Graham – Gate 2)

iv. EVENT TIME – Criti Care EMS is here to perform first aid. First aid room is located on the southeast end of the Main Concourse (Corner of Donald and Graham – Gate 2). Also, can be contacted through ECC on Radio Channel 2.

v. For an ambulance, Criti Care can dispatch through their radios or by calling 911. Call over the radio to gate supervisors to direct Emergency Response Units to the place of incident.

3. Report all serious incidents, injuries or fatalities to the EC. Be sure to take down contact info for any and all witnesses present and provide this to the EC or ERD. If there are employees involved in the situation, please remove them to a quiet area for reports and contact HR.

4. Report all serious incidents, injuries or fatalities without delay to Safe Work Manitoba. To report a serious incident or fatality, phone 204.957.7233.

Severe Weather

The onset of severe weather will occur with warning from Environment Canada and may cause inconvenience and/ or impacts on venue or event operations. In this context, severe weather is defined as any weather event for which a meteorologist would issue a weather warning for the Canadian public.

In the event of severe weather, the ERD should consider the following:

• The uncertainty concerning magnitude, frequency, duration and timing of the episode

• Impact on venue operations

• Impact on venue structure(s)

• Impact on utilities

• Impact on fire safety, communications systems and emergency response

• Impact on occupant morale (and in the case of functions or venue, impact on crowd and workforce wellbeing)

Depending on the operational mode, the ERD and necessary surrounding IMT need to do a risk analysis in regard to occupant safety as a result of any or all of the above factors and implement an appropriate response.

*Note: Severe weather may result in an evacuation, or the need to implement shelter-in-place.

Potential Impacts

• Structural collapse (snow, ice, wind)

• Communications failure (snow, ice, wind)

• Casualties (vehicle accidents, slippery surfaces)

• Restricted mobility of critical personnel

• Failure of essential services

• Delays and postponements of event

• Transportation delays

• Reduction of venue service capacity

• Reduction of public safety/WFPS/WPS capabilities

Severe Weather Procedures

Prior to severe weather:

• ERD should have close contact with local meteorologist and get frequent updates

• Any anomalies in weather should be flagged and monitored by ERD and IMT leading up to and during event day

After severe weather:

1. Determine workforce comfort level

2. Each department is responsible for survey of damage to respective areas (ie: seating, gates, infrastructure etc.)

3. Report findings to ERD and work with Operations team to decide if events can continue

Other things to consider after severe weather:

• Reporting all hazards, injuries and/or deaths to ECC

• Posting signs warning of hazards

SEVERE WEATHER – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is monitoring current/expected weather conditions

NOTIFICATION

IMT involved

NOTIFICATION

ECC and ERD connect with ERA to confirm that a seismic event has occurred and prepare for future tremor

IMPACT

ECC, ERD and IMT determine appropriate response and impact on event/venue/organization

IMPACT

ECC, ERD and IMT to manage workforce comfort level, survey damage, and report hazards

*If required

PROCEDURES

Establish an ICC and carry out ICC duties with ERA, IMT and ERD

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Advise CLC

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications NOTIFICATION

Update as needed

Structural Damage

Structural Damage may occur within the facility or compound and can be life-threatening. Important things to remember for serious structural damage are:

• Keep everyone calm by acting in a rational manner

• Ensure persons are moved/kept away from the hazard

• Notify ECC as soon as possible

• In the case of injuries, follow medical procedures before addressing damage, ensuring safety issues are considered

In the case of Structural Damage, the ERD should consider the following:

• Impact on integrity of venue structure(s)

• Impact on utilities (hydro, gas, water)

• Impact on fire safety and communications systems

• Impact on occupant morale (and in the case of functions or events, impact on crowd behaviour)

The ERD will need to promptly confer with and take guidance from the engineer on site or designate to determine if a risk is posed to occupant safety as a result of any or all of the above factors and implement an appropriate response, including evacuation if necessary.

Potential Impacts

• Structural collapse

• Gas leaks

• Fires

• Communications failure

• Uncontrolled crowd movement

• Casualties

• Loss of critical personnel

• Failure of essential services

• Reduction of public safety/WFPS/WPS

• Flooding

• Water/sewage line leakage

Priorities

• Prompt re-establishment of command, control and communications

• Evacuation of non-essential personnel

• Combatting fires

• Isolation of hazardous utilities

• Treatment of casualties

• Cordoning off dangerous areas

• Accounting for employees

• Support to public safety/WFPS/WPS

STRUCTURAL DAMAGE – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of structural damage

NOTIFICATION

ECC or ERD connect with Building Engineer

IMPACT

ECC and ERD along with Building Engineers determine structural impacts and priorities

*If required

PROCEDURES

Establish an ICC and carry out ICC duties with ERA, IMT and ERD

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION Advise CLC

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

Terrorism

Certain groups or individuals may seek to disrupt or threaten an event at CLC. WPS monitors the activities of the local known groups/organizations and are privy to information which requires heightened security. Should something be flagged by WPS, they will contact the Director of Security with information and recommendations of how to respond or plan in conjunction with WPS anti-terrorism/demonstration plans with as much detail as they are permitted to share.

In the case of such information being received, the ERD will discuss the nature of the threat with the EC, ERT and IMT (based on mode CLC is in) and determine what additional measures must be adopted.

Likely, additional security measures may include:

• Additional screening into CLC

• Closure of some gates or access points into or around CLC

• Road closures around CLC

• Venue shelter-in-place

• Venue evacuation

TERRORISM – EMERGENCY RESPONSE FLOW

INITIAL NOTIFICATION

ECC or ERD is notified of possible security threat

NOTIFICATION

ERD assembles ERT

ASSESSMENT

ERD or WPS assess threat and response

IMPACT

ERT and IMT determine impact on event/venue/organization

*If required

PROCEDURES

Follow Delay, Postponement or Cancellation Procedure

*If required

EVACUATION

Refer to Evacuation Procedure

NOTIFICATION

Advise CLC

NOTIFICATION

Notify Integrations, Senior Leadership members and Communications

NOTIFICATION

Update as needed

SECTION 8: EVENT DELAY/CANCELLATION

An event delay may be required due to an arena operations situation, or as a directive from the team or performer. Regardless, the final decision to delay or cancel the event will come from the EC. As soon as the EC becomes aware of the situation at hand, the following steps are to be taken:

1. Contact Event Liaison and Engineer Lead and request their presence in the ECC to discuss options. Include team or performer representative if appropriate. Make radio announcement asking all appropriate employees to switch their radios to the emergency channel.

2. After meeting with these people, the following information should be determined: reason for delay, estimated length of delay, potential safety and security risks.

3. If cause is due to team or performer, find out from their rep the estimated length of the delay. If the cause is arena related, then let the team or performer rep know how long the delay will be and inform the Event Supervisors over the emergency radio channel. Make an announcement over the other handheld radios to let event employees know that there will be a delay of the event and to be ready for either a cancellation or a recommencement of the game or performance.

4. Using the list of internal contacts, the Event Manager and Event Commander begin contacting necessary parties to keep them up to date with important information.

5. Event Commander to direct game presentation or ECC to make the following announcement:

“May I have your attention please. Due to technical difficulties, (insert explanation), tonight’s event has been temporarily delayed. Please remain in your seats, and we will keep you updated as information becomes available. Thank you for your cooperation”.

SECTION 9: INCIDENT MANAGEMENT

Incidents that must be reported immediately

• Any incident that kills, causes risk of death, or seriously injures a worker

• A major leak or release of a dangerous substance

• A major structural failure or collapse of a structure, equipment, construction support system, or excavation

• Any serious mishap

Protecting the incident scene:

• Attend to persons injured or killed

• Prevent further injuries or death

• Protect property that is endangered as a result of the accident

Reactions to highly stressful events:

• Feeling jumpy, anxious, moody, or irritable

• Having difficulty concentrating, making decisions, or thinking clearly

• Having trouble going near the accident scene or to places that trigger memories of the accident or incident

• Having trouble being around people

• Having difficulty being alone

These reactions are normal responses to stressful or abnormal events. Workers’ feelings about their jobs and the workplace can be seriously affected and the whole workplace may suffer after a critical incident. Effects may include poor moral, decreased productivity, increased accidents and sick time, higher disability claims and greater employee turnover.

Employer’s role in critical incidents

Intervention procedures may reduce the intense reactions of workers to an accident and assist them in returning to their duties. Types of interventions that could be held include:

Investigation of incident

Safe Work Manitoba conducts in-depth health and safety investigations using the integrated safety investigation methodology. This involves collecting information from various sources to understand the facts and circumstances of the incident. Sources of information include statements from workers, managers and witnesses; documents such as procedures and training records; and an assessment of equipment involved.

The information is analyzed to identify the cause and underlying factors that led to the incident. The analysis of the data includes:

• Documenting a sequence of events

• Examining each event for unsafe conditions

• Exploring the underlying factors that made the unsafe act or condition possible

• Assessing the adequacy of defenses that normally protect workers from hazards

• Identifying health and safety deficiencies

The investigation and analysis are documented in an incident investigation report, which identifies the causal factors in the incident as much as they can be determined from the evidence. Where there are health and safety lessons to be learned from the causal factors, the investigation report is reviewed by a Lessons Learned Committee to develop recommendations to address the risk identified and prevent similar incidents.

SECTION 10: POST-INCIDENT CONSIDERATIONS

Incident Reports

The applicable supervisor/team leader will ensure the comprehensive report in relation to the incident is completed prior to going off shift.

Media

Workforce should refer any media inquiries to the communications lead for CLC. If pressed by media for a comment, workforce should make the following statement:

“I am not authorized to make any statement or provide any information in relation to this matter. You should contact our communications lead for further assistance”.

Defusing Session

Held within 6 to 8 hours of the incident, a defusing session is a brief, confidential, nonjudgmental group meeting of workers affected by the incident. It is critical to have experienced people especially trained to conduct a defusing session. The defuser explains the physical, emotional and mental reactions that workers may be experiencing and how to take care of their emotional and physical health.

Debriefing Session

A debriefing session is ideally held within 24-72 hours after an incident. It is a confidential, non-judgmental discussion of the continuing effects of a traumatic incident on workers. The purpose of this session is to alleviate the trauma of affected workers and to assist in the recovery process. Debriefing focuses on the emotional wellbeing of workers. It does not attempt to find the cause of the accident or assign blame. The session should be led by trained professionals and participation is voluntary.

Critiquing Session

A critiquing session is held a few weeks after the incident. Managers, supervisors and workers review all aspects of the incident and provide corrective solutions. The session looks at how the incident wash handled, how it could have been handled better, how it could have been prevented and the effectiveness of the intervention. Related company policies, safety regulations, safe work procedures are also reviewed.

Corporate Review

Within 30 days of an incident, an employer conducts a broad review of all steps taken in response to the incident, including:

• First aid

• Emergency procedures

• Critical indecent debriefing

• Accident investigation

• Corrective responses

• Claims management

The purpose of a corporate review is to assess the effectiveness of a company’s procedures, how the company responded and suggest other corrective steps that should be put in place. This does not replace an accident investigation.

TNSE Enterprise Risk Management

Risk Assessment Matrix

Severe damages exceeding $10M

Substantial damages between $5M$100M

Unable to operate; loss of structure, equipment or major facilities

Delays resulting in relatively substantial costs, some events unable to continue

Significant damages between $2M - $5M

Interruption to key events and business units’ activities

Minimal damages between $500k$2M

Minor damage. Losses less than $500k

Minimal interruption to business. Quickly recoverable

Little to no interruption

Severe impact to brand. Permanent negative exposuresevere loss of reputation

Substantial impact to brand. Longterm negative media exposure

Significant impact to brand and significant national media exposure

Minimal impact to brand. Minimal national media exposure

Local media exposure quickly remedied. Limited to no impact to brand

Loss of life/multiple critical injuries. Substantial event not prevented

Significant injuries. Significant event not prevented

First aid, minimal injuries. Minimal event with limited impact

Minor to no injuries. Incident detected.