3 minute read
Telematics Liam Parker
TELEMATICS LIAM PARKER TELEMATICS
Liam Parker Telematics Team Leader
Advertisement
Our dedicated Telematics Team has ten years of extensive industry knowledge and invaluable Telematics experience.
They are experts in driver behavioural analysis and crash data interpretation and offer a fully manned, 24-hour First Notification of Loss service. Consisting of 18 data analysts, the team works daily with Winn Group Partners’ data centres and Telematics box providers to receive real-time crash notifications, and analyse them to determine whether the alert is a potential true incident or a false alarm. As part of our service level agreement, we will guarantee that the data is analysed within 30 minutes of receiving the notification, although 80% of our outbound calls to customers are within the first 10 minutes. Head of department Liam Parker said: “My team will make an outbound call on all potential true incidents, and once contact is established with the insured driver, offer a warm, sympathetic and understanding approach in the hope of calming any heightened emotions. “The most important reason for our call is to show genuine concern about their well-being, offer reassurance and offer advice, such as reminding them to take pictures of all vehicles involved, capturing the damage and vehicle registration numbers, to take the full-name, telephone number and insurance details of any third parties involved, and where necessary, to arrange vehicle recovery. “Winns Telematics really does benefit everyone, and because of our experience, we have encouraged and helped many insurance brokers to setup their first Telematics policies. “The Broker has the assurance of a 24hour, 365 days a year First Notification of Loss service and accurate Management Information reporting.”
LAUNCHING FREE WINN WILLS
Winn Legal is launching a new website offering FREE Wills, in just three easy steps.
Fill out our online form Print out your personalised Will Sign your Will with two witnesses
Set yourself apart from your competitors with the added benefit of a FREE Will for each of your clients. A Will is the only way to ensure your Clients money, assets and investments go to the people and causes they care about.
Contact our legal team to find out more about when the website is launching and how to get set up.
CHRIS CULLINGWORTH & REBECCA COLBY
The Vehicle Damage Team at Winn Group has taken on a huge expansion programme within the last 12 months. Headed by Chris Cullingworth, with Rebecca Colby his deputy, the department is going from strength to strength as it handles the recovery and replacement process involving a client’s vehicle.
Chris Cullingworth Head of Vehicle Damage Team Rebecca Colby Deputy Head of Vehicle Damage Team
Over the last five years, the focus has been on ensuring a dynamic and effective claims process that encourages the appropriate assessment of risk on claims, focussed negotiation and a smooth transition into litigation where necessary. Chris said: “We encourage our teams to engage in meaningful dialogue with third party insurers and representatives to progress claims quickly and effectively. “Where litigation is necessary, the relevant information from the client will be obtained early in the process to ensure there is limited inconvenience and appropriate support and guidance. “With the growth of the business, the team has undertaken significantly more work including claims with personal injuries on the Official Injury Claims portal.” Highlighting the team’s determination to remain as helpful to the client as possible, while maintaining a proactive approach to industry changes, Rebecca is sure a boost in employee headcount will only support this vision. She said: “To support this growth in workload, we have increased staff numbers from approximately 25 to 80 team members. “With further recruitment anticipated, we ensure optimum caseloads are maintained and make sure the claims continue to progress without delay. “As the firm, and ultimately the team continues to grow, we will continue to monitor and respond to changes in the industry to ensure a swift and effective client journey and claims process.”
