TELEMATICS LIAM PARKER
TELEMATICS Liam Parker Telematics Team Leader Our dedicated Telematics Team has ten years of extensive industry knowledge and invaluable Telematics experience. They are experts in driver behavioural analysis and crash data interpretation and offer a fully manned, 24-hour First Notification of Loss service. Consisting of 18 data analysts, the team works daily with Winn Group Partners’ data centres and Telematics box providers to receive real-time crash notifications, and analyse them to determine whether the alert is a potential true incident or a false alarm. As part of our service level agreement, we will guarantee that the data is analysed within 30 minutes of receiving the notification, although 80% of our outbound calls to customers are within the first 10 minutes. Head of department Liam Parker said: “My team will make an outbound call
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“WE HAVE ENCOURAGED AND HELPED MANY INSURANCE BROKERS TO SETUP THEIR FIRST TELEMATICS POLICIES.”
on all potential true incidents, and once contact is established with the insured driver, offer a warm, sympathetic and understanding approach in the hope of calming any heightened emotions. “The most important reason for our call is to show genuine concern about their well-being, offer reassurance and offer advice, such as reminding them to take pictures of all vehicles involved, capturing the damage and vehicle registration numbers, to take the full-name, telephone number and insurance details of any third parties involved, and where necessary, to arrange vehicle recovery. “Winns Telematics really does benefit everyone, and because of our experience, we have encouraged and helped many insurance brokers to setup their first Telematics policies. “The Broker has the assurance of a 24hour, 365 days a year First Notification of Loss service and accurate Management Information reporting.”
