QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS
Parts & Service Support
About Carlson Tractor & Equipment Our Services Carlson Tractor & Equipment helps maximize uptime for customers with quick parts delivery and emergency service 24 hours a day, 7 days a week. Our technicians undergo extensive training and are certified for the equipment they service. Rental equipment is available by the day, week or month, delivered right to your job site
Our Customers Carlson Tractor & Equipment represents off-road equipment manufacturers that serve a wide range of businesses—commercial and residential construction, landscaping, municipal government, excavating and grading, infrastructure and utilities, recycling and scrap handling, industrial and manufacturing, demolition, rental, forestry and forestry manufacturing, agriculture, aggregate, alternative energy and energy distribution, mining, and wood processing.
Our Equipment
Our Family Business Carlson Tractor & Equipment traces its beginnings to 1953 when Clifford Carlson opened a Ford tractor dealership when the local Ford dealer decided to split the tractor business from the automobiles. Clifford had a farm in the area and was always happy with his Ford tractors. The first location was in Hastings, and Clifford quickly expanded the equipment lines to include construction and aggregate equipment to serve the nearby expanding Minneapolis-St. Paul metropolitan area. Clifford’s sons, Ron and Rich, grew up in the business, pitching in after school and on weekends, working in every critical department—sales, service, rental and parts. In 1972 their father began passing along the company reins into their capable hands. Today, Ron is president and Rich is vice president, and the third generation of Carlsons has joined the management group. Ron’s son Ben is the sales manager, and son Chris heads up the sales department for crushing and screening equipment. Rich’s daughter Sarah Lauer wears several hats, in accounting, financing and HR, and his nephew, Jason Kuhn, is the parts and service support manager. The rest of the management team is part of a family that extends beyond the Carlsons—the Carlson Tractor & Equipment family. Both the parts and service managers at Rosemount joined the company over 35 years ago; Russ Kraft is the service manager, and Keith Juhnke is the parts manager. Several mechanics have been with the company more than 25 years. The same values that have made Carlson Tractor & Equipment a wonderful place to work ensure that its customers receive first class treatment. Clifford Carlson’s principles continue to guide the day-to-day operations. “Anybody can sell the first machine, but it takes parts and service to sell the second, third and fourth.” The adage is taken seriously, and in many cases, the second and third generations of Carlsons are working with the second and third generations of customers.
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We carry only those equipment lines that are dependable, with proven performance. Many of the manufacturers we represent have been producing and perfecting their equipment for over 50 years. Continual improvements assure that you benefit from the latest technologies to enhance productivity. Today, we feature construction and excavation equipment from New Holland, Kobelco and Kawasaki; forestry and land clearing equipment from Peterson, Rotobec, Barko and Brush Technology; screening and crushing equipment from CEC, McCloskey and Telsmith; material handling equipment from Manitou and Barko; trailers from Etnyre, Interstate and Redi Haul; and attachments and ground engaging tools from BTI, CP, Paladin, Rotobec and Hensley.
Table of Contents Certified Technicians On-Site Services In-Shop Services Extended Warranty Options Scheduled Maintenance Inspections Scheduled Maintenance Contracts Oil Analysis Undercarriage Maintenance Parts Hydraulic Hose Assemblies Hydraulic Cylinder Services OEM Wear Parts Ground Engaging Tools & Attachments
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QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS
Certified Technicians Carlson assures technicians are trained continually
• Carlson’s technicians are factory trained and certified • Our manufacturers provide specialized training for their equipment
Our Technicians Are Factory Trained Carlson has extensive training requirements to certify technicians and assure that they are properly equipped to service your machines. Our technicians attend classes at our manufacturers’ technical training centers to learn any new diagnostic and service techniques and to understand any changes in manuals or equipment requirements. Our technicians are trained in equipment operation, diagnostics, maintenance and repair. Carlson combines classroom training with on-the-job experience for a thorough understanding of machine maintenance and repair. Safety regulations and procedures are emphasized throughout the training process.
Technical Training Center All manufacturers’ classes are taught by certified specialists. There are courses on the functions and performance of specific machines, which include scheduled maintenance inspections, adjustments, tests, troubleshooting techniques and repair procedures. There are also component courses, which provide more in-depth information for specialized technicians. As diagnostic equipment becomes more and more complicated, training is especially critical to maintain equipment properly and to optimize operating time.
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On-Site Services Trained, certified technicians provide on-site services 24/7 Carlson maintains a fleet of service vehicles with the latest repair and diagnostic tools • Scheduled maintenance maximizes uptime • 24-hour emergency repairs • State-of-the-art diagnostic tools and service trucks for job site repairs and service
Scheduled Maintenance On-Site
24-Hour Emergency Service
Carlson maintains a fleet of service vehicles to provide on-site service for both repairs and routine maintenance. Our trained, certified technicians are dispatched to your job site to perform maintenance activities recommended by the equipment manufacturer at specified intervals. We can schedule these maintenance procedures when your machines are idle to optimize your equipment productivity.
When one of your machines is down, you can count on us to repair your equipment as quickly as possible. We understand that you might have a problem on a weekend or evening, and our technicians are available whenever you need them.
Remotely Monitor Equipment for Problems
Call Carlson for an estimate today!
800-642-4441
When a wireless monitoring system is installed in your equipment, Carlson can remotely monitor your machines and let you know when we receive any alerts for operation problems. Sometimes we even spot a problem before your operator is aware of it. We can diagnose repairs through our systems and come prepared to your site with the proper parts and tools to minimize your downtime.
In-Shop Services • Repair or remanufacture engines and transmissions • Hydraulic repairs and remanufactured pumps, cylinders and drive units Diagnostics
Repair or Remanufacture
Carlson’s facilities are equipped with state-of-the-art diagnostic tools that provide accurate machine evaluations to pinpoint problems with engines, drive trains, or hydraulic systems. Our shop staff is factory trained to correct equipment problems quickly and cost effectively to minimize your downtime.
Carlson offers repairs on any components. When a replacement is necessary, remanufactured components are an economical alternative. We offer a wide range of remanufacturing services that include engines, transmissions, torque converters, hydraulic pumps, hydraulic cylinders, and drive units. All remanufactured components meet OEM standards and carry a warranty comparable to new component warranties.
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QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS
Extended Warranty Options Protect your equipment with an extended warranty
What is an extended warranty? Extend your warranty beyond the period that comes with your equipment. It includes all the genuine parts and the service performed by factory trained technicians.
Why buy an extended warranty? It protects you against the expense of unexpected repairs. Resale value is higher, because the plan can be transferred to the new owner.
What equipment is eligible? New Equipment Add your extended warranty to your financing when you purchase any eligible equipment. You can purchase your extended warranty any time during the warranty period at standard new equipment rates. You can even add extended warranty up to four months after the base warranty expires.* New equipment plans can be transferred to a new owner, which can boost its resale value. Used Equipment Used equipment that is less than seven years old and has less than 7,000 hours at the time of registration** can be covered. An oil test for equipment with over 1,000 hours determines final eligibility. Most brands are eligible for coverage.
Special Rates Discounts are available for equipment covered by Scheduled Maintenance Contracts. Ask if your equipment qualifies. *A surcharge is added to the new equipment rate once the warranty period expires, and failures that occur within the first 30 days after registration are not eligible for reimbursements. **Eligible repairs within the first 30 days after registration are reimbursed at 50% of the normal retail cost for parts and labor.
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Scheduled Maintenance Inspections Reduce downtime with Scheduled Maintenance Inspections by our Certified Technicians
• Certified, trained technicians • Documented maintenance for warranty assurance • Any brand, any model • On-site or in our shop
On-Time Inspections You can count on Carlson to complete Scheduled Maintenance Inspections for your equipment to avoid downtime and keep your machines performing their best. Most equipment manufacturers require some sort of maintenance every 250 hours. We can verify service hours periodically and perform maintenance activities to meet warranty coverage requirements.
Trained, Certified Technicians All machines are serviced by our trained, certified technicians, on-site or in our shops. We can service any brand that’s in your fleet.
Thorough Inspections We have developed a thorough inspection regimen for each type of equipment. These procedures are strictly followed to identify possible problems with equipment functions. Each inspection includes an oil analysis, which reveals the presence of metals and contaminants in the machine’s fluids, indicating which components are worn and might require replacement in the future.
Scheduled Maintenance On-Site Carlson maintains a fleet of service vehicles to provide on-site service for both repairs and routine maintenance. Our trained, certified technicians are dispatched to your job site to perform maintenance activities recommended by the equipment manufacturer at specified intervals. We can schedule these maintenance procedures when your machines are idle to optimize your equipment productivity.
Call Carlson for an inspection today!
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QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS
Scheduled Maintenance Contracts Let us worry about your machinery
What’s included in a Scheduled Maintenance Contract? Maintenance All maintenance procedures that are recommended in your machine operator’s manual are completed at the required intervals. Genuine OEM Parts All parts are the same OEM quality that originally came in your machine. Certified Technicians All services are completed by factory trained technicians. At Your Convenience When it’s time for your machine to be serviced, we’ll contact you to arrange a time and location that’s convenient for you.
How Long is a Scheduled Maintenance Contract?
Customize Your Scheduled Maintenance Contract
Why a Scheduled Maintenance Contract?
You choose the term—up to 5 years or 5,000 hours.
Add any of these features to your Scheduled Maintenance Contract for added protection:
Fixed Pricing A Scheduled Maintenance Contract eliminates price uncertainty. Prices are set before repairs begin, and there are no additional mileage charges.
Payment Options Finance It—Add your Scheduled Maintenance Contract payment to your financing package on your machine. Charge It—Charge your Scheduled Maintenance Contract to your credit account for your current machines. Ask about a credit line increase to accommodate your Scheduled Maintenance Contracts. Lease It—Add a Scheduled Maintenance Contract to your lease agreement.
Oil Analysis With our lubrication analysis system, samples of fluids are taken periodically from key compartments of your machine. These fluids are analyzed to identify abnormal wear rates, contamination, leakage and other destructive conditions before major damage occurs. Fleet Management Communications System By monitoring your machine remotely, Carlson can schedule service at necessary intervals. This system allows you to locate and lock your equipment remotely and monitor productivity.
Reduced Hassle With a Scheduled Maintenance Contract, you don’t have the hassle of stocking replacement filters or lubricants. We’ll come to you with the necessary parts so you can focus on the job at hand. Record of Repair All maintenance, repairs, and fluid analyses are documented to maintain warranty compliance and increase resale or trade-in value.
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Oil Analysis Analyzing system fluids provides a snapshot of internal conditions • Identify minor problems to avoid major failures. • Extend equipment life—Contaminant levels in fluids dictate when to replace filters. • Increase oil drain intervals—The condition of your oil indicates when oil changes are actually necessary. • Increase resale value—Oil analysis records prove your equipment has been maintained. • Any make, any model
What is an oil analysis?
Sampling Intervals
Fluids are taken from several areas in your equipment and are analyzed by laboratories to determine levels of contaminants in the various fluids. The level of each contaminant is compared to normal wear rates, so that potential problems with components can be identified before failure. The trends for the contaminant levels in your equipment also provide valuable information on potential problems.
Manufacturers recommend sampling intervals for each model. Also consider how critical each piece of equipment is to your production in determining sampling frequency. You may want to reduce the hours between sampling periods for equipment operating under more stressful conditions, such as those in a very hot, dirty environment, or machines used for short trips with heavy loads, or those with excessive idle times.
Carlson monitors your oil analyses. We will provide guidance on necessary repairs and filter and oil change intervals, based on the results for your equipment.
General Guidelines for Sampling Intervals Engines Transmissions Hydraulics Differentials Gearboxes
250 hours or at manufacturer’s recommended change intervals 250 hours or at manufacturer’s recommended change intervals 250 – 500 hours 750 hours 750 hours
Undercarriage Maintenance Spot problems with inspections at regular intervals • Monitor your undercarriage routinely • Don’t delay repairs or replacements on undercarriage components • Any make, any model
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Carlson’s technicians are trained to identify undercarriage problems before major repairs are required. By measuring the thickness of the undercarriage components, our technicians can predict how long your undercarriage will last before replacements are needed. During scheduled maintenance service, we include undercarriage wear evaluations.
Hydraulic Hose Assemblies Top Selection, Top Performance
• Avoid lost production time from hose failure • Choose from our large inventory and keep spare parts on hand to avoid downtime
All Makes, All Models
Reliable
Parker offers the widest variety of hoses in the industry, including braided, spiral, multi purpose, Push-Lok®, transportation, refrigerant, suction & return and more.
Expertise in workmanship, combined with the correct hose and fittings assure performance under a wide range of working conditions, pressure requirements and heat tolerances.
Carlson stocks hoses in sizes ranging from –4 to –16 (1/4" to 1"), compatible with permanent crimp style (Parkrimp) fittings. Our expert technicians will help you determine exactly what you need.
We fabricate hoses in-house for specific needs.
Fast Turnaround Hose replacements can be provided while you wait. Our emergency repair service minimizes lost production time.
Hydraulic Cylinder Services Carlson offers repairs and rebuilds of cylinders, and valve rework and reconditioning. At each of our shops we have a cylinder repair stand that can handle the largest cylinders from any make and model. Cylinders are disassembled and inspected to identify problems. We repair damaged surfaces to OEM specifications and replate, weld repair and retube, as required. Carlson sources all parts and components with several professional vendors to help keep your cost down, without sacrificing the quality.
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QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS
OEM Wear Parts
Ground Engaging Tools & Attachments Adapters Attachments Backhoes Skid Steer Loaders Excavators Blades Brooms Buckets Clamshells Compaction Wheels Couplers Cutters Forks Grapplers
Hammers Hydraulic Tools Log Forks Log Skidding Attachments Pins Pulverizers Rakes Rippers Shears Teeth Thumbs Wear Edges
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QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS
Parts When You Need Them • Most parts are available within 24 hours • Carlson maintains a vast inventory of critical use parts • Consult online parts catalogs to save time and fuel
Fast Availability Carlson has an extensive parts inventory and is located near the OEM parts depots, so we can provide your parts as quickly as possible. Check the online catalogs for the correct part number, and contact us with your order. We’ll find the parts you need and have them ready to be picked up or shipped the next day. If it’s not in stock, we’ll locate the parts through our extensive network of parts resources.
Experience Counts Our dedicated parts staff has an average of over 17 years experience servicing our customers. We’re familiar with almost any type of equipment—from vintage machines to the latest models with computerized controls. We can identify the right part, right away, to have you up and running as quickly as possible.
Online Parts Catalogs Visit our web site at www.carlsontractor.com and select the parts link to access OEM parts catalogs. Find the Parts—All you need is the model number of your equipment to view lists of available parts. Compile your parts lists, using the convenient look up feature to view detailed parts illustrations. Send your Order—Email, fax or phone in your parts list to the Carlson location nearest you. Let us know where you’d like to pick up your parts. Receive the Delivery Date—Our parts department will respond with availability and pricing as quickly as possible. We’ll let you know when the parts will be ready for pick-up at the location you requested.
Call to Order You can always call the parts department to request a part number and place your order for any brand, any model.
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QUICK PARTS • DEPENDABLE SERVICE • EQUIPMENT THAT PERFORMS
Corporate Headquarters
North Dakota
15125 South Robert Trail Rosemount, MN 55068 Phone: 651-423-2222 Fax: 651-423-4551
Minnesota Wisconsin
South Dakota
Iowa
www.carlsontractor.com
Equipment
800-642-4441
Blower Trucks Breakers Compact Track Loaders Compactors Crawler Dozers Crushers Debarkers Excavators Feller Bunchers Horizontal Grinders Loader Backhoes
Markets Served Aggregate Agricultural Alternative Energy Construction—Residential and Commercial Demolition Energy Distribution Forestry Government Infrastructure Landscaping Manufacturing Mining Recycling and Scrap Wood Processing
Screeners – Flat Deck, Trommel Shears Skid Steer Loaders Sod Harvesters Telescopic Handlers Tractors Trailers – Detachable, Flatbed, Skid Steer Tree Chippers Wash Plants Wheel Loaders
Services 24-hour emergency service DOT inspections Extended warranties Hydraulic cylinder repair Hydraulic hose fabrication Insurance for equipment Maintenance inspections Maintenance packages Oil and wear analysis On-site field service
Parts support with a multimillion-dollar inventory Rental equipment Scheduled maintenance Tailored financing for new and used equipment purchases Training – Safety, operating, maintenance Undercarriage maintenance and replacement Used Equipment
*Not all manufacturers represented in all areas served