Washington Mystics 2011 Season Ticket Holder Guide by Jacob Raim

2011 SEASON TICKET HOLDER GUIDE WA S H I N G T O N M Y S T I C S . C O M

2011 SCHEDULE

JUNE

JULY

S M T W T F S 1

S M T W T F S 4

CON

7:00

ATL 7:00

7:00

CON 7:00

IND

CHI

TUL

4:00

ATL

7:00

IND

6:00

PHX 4:00

MIN

PHX 10:00

ATL

SAN

7:00

NY IND

7:00

S M T W T F S 6

NY CON 19

7:00

CHI

ATL ATL 7:00

CON

4:00

IND

7:30

7:00

SAN 8:00

7:00

IND 7:00

7:00

SEPTEMBER

S M T W T F S 4

11:30 AM

AUGUST 3

3:00

SEA

8:30

4:00

CHI 8:00

8:00

7:00

TUL

SEA

CHI

8:30

8:00

HOME

AWAY

ALL TIMES EDT. DATES AND TIMES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

2011 SEASON TICKET HOLDER GUIDE WASHINGTON MYSTICS CONTACT INFORMATION Washington Mystics 601 F Street, NW 4th Floor Washington DC, 20004

Main Line: 1.877.DC.HOOP1 Fax: 202.661.5101 Website: WashingtonMystics.com

Guest Services E-mail: Guestservices@washmystics.com Phone: 202.661.5100 Office Hours: 9:00am â&#x20AC;&#x201C; 5:30pm (Monday-Friday)

VERIZON CENTER BOX OFFICE Hours:

Monday-Saturday 10:00am â&#x20AC;&#x201C; 5:30pm

The Box Office is open on Mystics game nights through the end of the game.

WASHINGTON MYSTICS TICKET INFORMATION Mystics Individual Game Tickets

For Season Ticket Holders, additional game tickets for all Mystics home games can be ordered by calling your account representative or by calling 1.877.DC.HOOP1.

Mystics Season Tickets, Mini Plan Tickets and Family Plan Offers

For season tickets, partial plans, or family packs, please contact a Washington Mystics account representative by calling 1.877. DC.HOOP1. Mystics ticket plans offer great benefits and a savings on the gate price.

Mystics Group Tickets

Looking for a fun, affordable outing for your group? Contact the Mystics for information on bringing your group to a game. Your group members could have the chance to participate in a fan tunnel, ball exchange with Mystics players on the court, or an autograph-signing session with your favorite Mystics player. Call 1.877.DC.HOOP1 or visit WashingtonMystics.com for more information.

Mystics Ticket Exchange Program

Our exchange program provides you with the flexibility to exchange tickets during the regular season for games you are unable to attend or for games you know in advance you will not be able to attend. For each ticket you turn in, you will receive one ticket in the lower level if you have lower level tickets and club level if you are exchanging club level tickets, depending on availability. Our exchange program gives you the opportunity to best utilize your investment by not letting any tickets go to waste. Tickets are subject to availability and dates are subject to change. For your convenience, exchanges should be done in advance at any Mystics regular season home game at the Planholder Hub near Section 115 while supplies last. (Continued on 4)

WashingtonMystics.com

Once a ticket has been exchanged, it cannot be exchanged again. Exchanges are only available on plan holder seat locations. They are not available on priority tickets, group sales, tickets purchased through public sales, gift certificates or tickets purchased through any other means.

Exchange dates for 2011 season:

All games available for exchange except Wednesday, July 20.

Season Ticket Privileges are Non-Transferable

Season Ticket Holders do not have the right to transfer the seat locations designated by their tickets to any person, whether by a request to transfer the account into another name or by an attempt to transfer the seat locations or renewal privilege described below by sale, gift, transfer by will or trust, property settlement, transfer to creditors or any other means. It is important to the Mystics to protect and reward Mystics fans by allowing them the opportunity to upgrade their seat locations rather than allowing Season Ticket Holders to transfer accounts to friends or sell them to third parties. Therefore, any attempt to sell or otherwise transfer season ticket privileges to third parties will not be recognized by the Mystics and may result in cancellation of all season ticket privileges. Any court order directing distribution of season tickets to a person not listed as a Season Ticket Holder, whether in bankruptcy, or otherwise, will result in the Mystics exercise of its rights immediately to withdraw the license represented by the tickets, including any season ticket renewal privileges, upon refund by the Mystics of all amounts paid for games that have not yet been played. For the purposes of legal title to a season ticket account, the name appearing on the FIRST LINE of your mailing address label is the legal owner. Names or company names found on the second line are merely “contact” names.

Mystics Account Manager

The Washington Mystics are excited to offer you a convenient, one-stop shop for managing your season ticket account. You can service your account online, 24 hours a day! Here are a few services that are provided online by your personal Mystics Account Manager: 1. Update your account profile 2. Forward your tickets to friends, family or business associates via e-mail. 3. Track your ticket usage throughout the season. 4. Donate your tickets to our charitable partner, Most Valuable Kids.

ACCESS YOUR PERSONAL ACCOUNT TODAY

STEP 1 Go to WashingtonMystics.com and select Tickets -> Season Tickets STEP 2 Click on the Online button STEP 3 Log in to your Mystics Season Ticket Holder Account Manager with the Account ID and Password provided on your original invoice. (Forgot your password? Simply double click on this option on your personal account manager screen and your password will be e-mailed to the online address you have on file with the Mystics.) STEP 4 Start managing your tickets – It’s that easy!

Edit Profile

With online access to your season account, you can easily update your account profile at anytime. This includes important contact information such as mailing address, phone number and e-mail address. If you are interested in receiving our team e-newsletter or online offers, be sure to keep your e-mail address up to date.

Email Your Tickets

Now you can send your tickets electronically to anyone up to 2 hours before the game, via ticket forwarding. This service allows you to e-mail tickets to friends, family or clients when you cannot attend a game. Simply log in to your personal account and select the ticket or group of tickets you wish to send, enter the recipient’s information and select “Forward”. It’s so easy – you don’t even need to have the tickets in hand. Avoid the hassles of overnight and in-person delivery and start enjoying the benefits of this service.

MostValuablekids.org

The Washington Mystics direct affiliation with MostValuableKids.org allows ticket holders to donate unused tickets allowing underprivileged children from the Washington, DC metropolitan area the opportunity to attend a game. MostValuableKids distributes donations to local charities and non-profits, donations must be made 48 hours prior to game time. Your hard tickets may be donated via mail to: Most Valuable Kids, Inc C/O The Washington Mystics 601 F Street, NW 4th Floor Washington DC 20004

2011 SEASON TICKET HOLDER GUIDE Fan Gear Team Store

Mystics E-Newsletter

Credit Cards

For the inside scoop on special ticket offers, upcoming promotions, and other news and notes, you can also sign up for the Mystics Minute. Visit washingtonmystics.com to sign up for both e-newsletters.

Located on the 100-level concourse, this store offers a variety of Mystics souvenirs and apparel. A selection of your other DC area teamsâ&#x20AC;&#x2122; merchandise is also available. The store is open through the end of every Mystics game.

Verizon Center honors American Express, Visa, Discover and MasterCard at the arena box office as well as all concession stands and at the team store.

Will Call

Fans picking up tickets at Will Call must present a valid photo ID and the credit card used to purchase the tickets. Tickets will only be released to the individual whose name appears on the Will Call envelope. Will Call windows open one hour prior to tip-off.

WASHINGTON MYSTICS GENERAL INFORMATION Scoreboard Recognition

Mystics Season Ticket Holders are able to purchase ingame scoreboard recognitions for birthdays, anniversaries, congratulations, or to share a special message. Each recognition is $10 and should be no more than ten words. Please contact Game Operations at 1.877.DC.HOOP1 for more information.

Washington Mystics Websites & Social Networking:

WashingtonMystics.com The official website of the Washington Mystics offers fans a wide variety of timely information on your favorite WNBA team. There is also an exclusive area just for our Season Ticket Holders-Season Ticket Holder Central. If you need to gain access to information about upcoming events, breaking news or benefits associated with your season or partial ticket plans, visit WashingtonMystics.com. Connect with us on LinkedIn at http://www.linkedin.com/in/ washingtonmystics. You can also keep up to date with the Mystics by following us on Twitter @WashMystics and by becoming our fan at Facebook.com/WashingtonMystics.

Sign up now for the Mystics Messenger, our weekly e-newsletter featuring the latest information surrounding our players, our staff, and most importantly, our valuable fans.

Mystics Community Relations

The Mystics Community Relations Department is committed to developing special projects and activities designed to involve the team in the surrounding community, and will continue to assist many non-profit organizations in their fundraising efforts. Please direct all charitable requests to the Mystics Community Relations Department at 1.877.DC.HOOP1 or in writing to Washington Mystics Community Relations Department, 601 F Street, NW, 4th Floor, Washington DC 20004.

Mystics Mascot Booking Information

If you are interested in booking the Mystics mascot for your next event or party, please contact the Mystics Game Operations Department at 1.877.DC.HOOP1 for availability and fee information.

Local Media Contact Information Have you seen a great news story or broadcast about the Mystics and wanted to thank the outlet responsible for the coverage? You can find the telephone numbers of local newspapers and television stations below. When you see or hear a good story about the Mystics, call the station and say thanks. The Washington Post The Baltimore Sun The Annapolis Capital WUSA, CBS 9 WRC, NBC 4 WTTG, FOX 5 News Channel 8/WJLA ABC 7 Comcast SportsNet

202.334.7350 410.332.6200 410.268.5000 202.895.5600 202.885.4451 202.895.3026 703.236.9499 301.718.3200

WashingtonMystics.com

VERIZON CENTER POLICIES Security Policy

For the safety of players and guests, patrons entering the Verizon Center will not be allowed to bring in any duffel bags, luggage or other items similar in nature. Backpacks, purses, and pocketbooks will be allowed into the arena and they will be subject to search. Anyone carrying a backpack, bag, or large purse must enter at the 7th and F Street entrance where your bag will be subjected to a search.

Food Policy

We encourage fans to come downtown early to try one of the many restaurants in the area, but fans will not be allowed to bring in any outside food or beverage. We also encourage you to also visit one of our concession stands offering a variety of food options.

Appropriate Behavior

For the comfort, safety and enjoyment of all our fans, the Mystics request that all fans maintain appropriate behavior at all times. Profanity and abusive behavior will not be tolerated. One warning will be given, and then ejection from the game will follow any subsequent offenses. Drunk and disorderly conduct will result in immediate ejection by Verizon Center security. Please be considerate of those around you and help them to enjoy the game. No refunds will be issued if a guest is requested to leave the building.

Ticket Reselling Policy

In an effort to keep our customers informed, we would like to refamiliarize you with the laws governing ticket sales in the District of Columbia. According to the D.C. Municipal Regulation: No person shall sell or offer to sell tickets from the sidewalks, streets or public spaces anywhere in the District of Columbia for any excursion, theatrical performance, opera, ball game or any entertainment of any kind. 24 DCMR Ch. 5, Section 500.5 (1996). We would like to reiterate that the “sale or offer to sell tickets from the sidewalks, streets or public spaces anywhere in the District of Columbia is prohibited. Violators are subject to prosecution under District of Columbia law.”

Smoking Policy

In order to promote a healthy and smoke-free environment, Verizon Center will strictly enforce a no smoking policy within all public areas inside the building. While we apologize for any inconvenience this may cause you, we sincerely appreciate your adherence to this policy.

Smoking Area

After the game begins, fans may exit the arena to smoke. Please make sure that you receive the appropriate hand stamp in order to re-enter Verizon Center.

Child Ticket Policy

When children have reached their third birthday, they require a ticket to enter. Also, a child three or older cannot sit on guest’s lap because the view for the patron seated behind you becomes obstructed. We ask for your cooperation in helping all to be able to enjoy the game.

Lost and Found

If you need to report a lost item, please contact the Mystics Guest Services Department or a Verizon Center staff member. You may also contact the Verizon Center following an event to check on a lost item by calling 202.628.3200 x7810. Please leave your name, telephone number, description of item, date when item was lost, and your seat location.

Lost or Stolen Tickets

Tickets to games during the regular season may be replaced at the sole discretion of the Washington Mystics. THERE WILL BE NO REPLACEMENT OF TICKETS, LOST OR STOLEN DURING PLAYOFFS. NO EXCEPTIONS WILL BE MADE. Please take the utmost care and responsibility in managing your tickets. We urge you to communicate this policy to those with whom you share your tickets or parties to whom you may give tickets, in order to avoid an embarrassing situation to the ticket holder on game nights. We urge all fans to treat Mystics tickets in the same manner as you would cash.

Alcohol Sales

District of Columbia law prohibits the sale of alcohol to those under the age of 21. Guests will be required to show proper identification when purchasing alcoholic beverages.

2011 SEASON TICKET HOLDER GUIDE Doors Open

Doors open one hour prior to the start of the game (unless otherwise noted). Please consult the schedule for game times.

Metro

MYSTICS GUEST SERVICES Guest Services Window

For all of your needs, comments or suggestions, please enter through the F Street entrance of the Verizon Center and bear right towards the main box office. There you will see Ticket Window 8 (marked Guest Services) designated to assist you throughout the Mystics season. Additionally, once in the arena, if you find yourself in need of assistance you can go to our Planholder Hub window located at Section 115 on the 100-level concourse or the Guest Services windows located on the 100-level concourse behind Section 102.

Fan Feedback

Interested in providing feedback to the Washington Mystics about your game experience? Stop by one of the Guest Services locations to speak with a representative or e-mail Mystics Guest Services at guestservices@washmystics.com.

VERIZON CENTER ACCESS

The Metro can be easily accessed from the Verizon Center. The Gallery Place/Chinatown Metro station is located directly underneath the Verizon Center with entrances at the corner of 7th and F Streets, and 7th and H Streets. It services the red, green and yellow line trains.

Parking

The parking garage entrance for the Verizon Center is located at 6th & G Streets, next to the press entrance. Cash parking is advertised when available. Elevators are located at: Sections 100, 103, 108 and 115 on the First Level Sections 200, 204, 210 and 221 on the Club Level Escalators are located at: Section 100 on the First Level Section 200 on the Club Level

There is also an express escalator located behind sections 110 and 111 on the first level. Stairs can be found: Sections 103, 108, 109, 114 and 119 on the First Level Sections 204, 210, 218, 219 and 226 on the Club Level Sections 404, 412, 413, 421 and 429 on the Fourth Level

VERIZON CENTER AMENITIES

Accessible for All Fans

Verizon Center complies with the Americans with Disabilities Act. Verizon Center was designed to meet requirements by law to ensure that Americans with disabilities have equal access to all programs, services, and opportunities that the arena has to offer. For more information on Verizon Center accessible seating and services, please call 202.661.5065 or TTY at 202.661.5066. You may also call your account manager at 1.877.DC.HOOP1 for further details. All entrances are accessible to those individuals with disabilities.

First Aid

There are two First Aid Stations available to Mystics fans: On the main concourse behind section 109 On the upper concourse near section 411

ATMs

For your convenience, Capital One Bank ATMs are located at Sections 113, 119, 401 (in the elevator lobby), and 417.

WashingtonMystics.com

Restrooms

Verizon Center offers accessibly equipped public restrooms throughout the building. Family restrooms are located near sections 113, 212, and 433. 100 level bathrooms located near sections: Men’s: 103, 107, 113, 118 Women’s: 104, 109, 115, 120 Club level bathrooms located near sections: Men’s: 211, 202, 227, 217 Women’s: 213, 204, 228, 219 400 level bathrooms located near sections: Men’s: 415, 406, 430, 422 Women’s: 419, 413, 404, 428

Water Fountains

Sections 103, 108, and 113 on the First Level Sections 403, 412, 414, 420, and 431 on the Fourth Level

Telephones

Public telephones are located at the main entrance at F Street.

VERIZON CENTER FOOD GUIDE Dewar’s 12 Club

This area is the perfect spot to hold your pre- or post-game reception. A full catering menu is available along with alcoholic and non-alcoholic beverage service. To reserve your date please call our sales office at 1.877.DC.HOOP1

Coaches Club

This is a great benefit for M-Class, Courtside, and VIP Season Ticket Holders. The Coaches Club, located on the event level of Verizon Center, features a full beverage service in a relaxed, intimate setting. It is complimentary for all M-Class, Courtside, and VIP Season Ticket Holders. Prior to the game, you can access the Coaches Club at the northeast end of the arena floor, between sections 107 and 108. From the concourse, you can take elevator #5 or the stairwell across from sections 107 and 108. The Club will be open one hour prior to tip-off and will close after the halftime intermission. You must have your valid game day M-Class, Courtside or VIP ticket for entry.

Acela Club Restaurant & Lounge

This restaurant is located on the club level of Verizon Center and is open to every Mystics fan. Please find reservation details below: · Reservations are taken every Friday from 10am to 5pm for the following week’s games. · Reservations are accepted four hours prior to the opening of the Club on game days. · Reservations are held up to 15 minutes after the scheduled reservation time. · The Club will open one (1) hour prior to game time. · The direct phone line is 202.661.5141

Mystics Courtside Club

Watch a great game from one of the best seats in the house! The Mystics Courtside Club is located on the baseline of the West Endzone. The Courtside Club is a unique way to entertain clients, colleagues and friends. Enjoy courtside views and all you can eat & drink, beer, wine and soda through the end of halftime. The cost is $85 per person and space is limited; only 58 tickets are available each game. Reserve your seat today by calling 1.877.DC.HOOP1. The sample menu is as follows: Smoked Turkey Sandwiches Chicken Tenders Italian Chopped Salad Macaroni Salad Mustard Pretzels Assorted Cookies Beer, wine, soda and water

2011 SEASON TICKET HOLDER GUIDE 2011 SEASON TICKET HOLDER BENEFITS 217

216

215

213

214

212

218

219

211

220 221

114

113

112

110

111

108

109

223

117

115

107

116

106

117

105

Center Preferred (L-T)

106

208

105

207

104

118

206

119

120

121

101

100

102

103

206

227

203

End Zone East Reserved

204

PL AN

FU LL

SE AS ON

202

201

UR TS I

PLAN BENEFITS

SEASON TICKET HOLDER

200

229

-C

228

226

Club Center

Loge

205

225

Corners

Club Corners

104

118 224

Center Preferred (A-K)

End Zone West ($140 Zone)

104

224

MYSTICS

VISITORS

118

209

PL AN

116

VIP

107

115

222

Courtside

209

107

115 221

M Class

210

Special Ticket Price Opportunity to choose your own seat location WNBA playoff ticket priority Dedicated Mystics representative Guaranteed same seat location Invitation to open practice Invitation to Chalk Talks 2011 team photo Mystics Online Account Manager Purchase additional tickets at your plan price Mystics Power Pay option Exclusive full team autograph session Invitation to season ticket holder event Exchange game opportunity 50% off pre-season game ticket Two complimentary guest vouchers Verizon Center parking garage option Exclusive gifts and offers Coaches Club membership Halftime box score delivered to your seat Media game notes delivered to your seat Post-game recap E-mailed to you after the game Media game notes E-mailed to you Behind-the-scenes locker room tour Guaranteed giveaways Guaranteed admittance to all post-game autograph sessions Bold denotes new 2011 benefit

WashingtonMystics.com